# Page 26 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 26 - Reviews of Paylocity

## Showing most helpful reviews

Showing 626-650 of 1820 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ST

Starre T.  
medical and insurance  
Law Practice  
Used the software for: 1-2 years

### "Go with pay"

February 4, 2026

4.0

I liked seeing the rewards of co-workings and putting in things about yourself. Little awards to give to co workers

Pros

Easy to see your co-workers. If they were working or had days off. Easy to read time sheet. Clocking in and out was easy

Cons

Hard to change time of time sheet. Updating time was not that easy. You had to go in several times to do it

Review Source

VR

Verified Reviewer  
Payroll and Benefits Specialist  
Telecommunications  
Used the software for: 1-2 years

### "Intuitive and User Friendly"

November 11, 2025

4.0

I have had good experience with Paylocity services for our payroll and TPA services for our benefits.

Pros

It's very user friendly and easy to navigate. I love that it's very flexible and the interface is simplified.

Cons

The accrual rollover is difficult when it's tied to check dates, not calendar dates. This requires manual correction to time off buckets around year end into the new year each year.

Review Source

MH

Mick H.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great program for small to medium nonprofit organizations"

November 6, 2025

5.0

Overall, Paylocity has helped our organization manage aspects of Human Resources, including vacation time and payroll.

Pros

Very easy to manage employees and run payroll. We recently linked HRA and FSA accounts to Paylocity which streamlined our previous processes from 3 companies to 1. Customer service is very helpful.

Cons

It was a little cumbersome at first to set up everything, but customer support was available to walk us through.

Review Source

rP

rob P.  
HRBP  
Construction  
Used the software for: Less than 6 months

### "Paylocity Review "

February 26, 2026

5.0

new to the company I'm at. I've used other systems in past and Paylocity is more robust overall. I love the potential of integration within the ecosystem that exists.

Pros

It has the ability to be a one stop shop with recruiting, payroll, recognition, etc. Integration with current internal platforms that support one another.

Cons

Some of the support has been lackluster, no responses to emails, even using a general email which was recommended has not garnered results as anticipated. Also training is not as intuitive as I wish. \[sensitive content hidden\] is a really great guy, but training lacks a bit (needs to explain more "this is why", "here's what you will choose if xyz happens")

Review Source

JD

Jessica D.  
HR Director  
Law Practice  
Used the software for: 2+ years

### "Good Product - Okay Service"

September 25, 2025

4.0

Okay. I feel like they do a lot to be flashy but nothing to actually support people. I've had calls were the people don't sound like they want to help you.

Pros

Features and ease of use. I love the community page. I don't know a lot of systems that have this. Also, love the layout.

Cons

Customer service. You never know if you will get someone helpful. I needed support with an item and the response was oh it will cost you a couple of thousand for us to do it, you should call a tax advisor. Which ultimately we went through Paylocity.

Review Source

DS

DENNIS S.  
Owner operator  
Mental Health Care  
Used the software for: 2+ years

### "My paroll partners"

November 20, 2025

5.0

Very easy to navigate works well with my cpa to keep my taxes and buisness straight they are alwaya available and ready to take care of my needs with a simple phone call with me on the phone with program open to help show me what they are doing for me to get my problem matter reaolved.

Pros

The set up of the website is very user friendly for a guy like me who doesnt use this stuff often and also the help and support I receive when trying to get my pay roll done is very important to me and no matter how many times i call they are always available to help me get the job done and answer my questions and I like the way theybget straight tonthe point and get problems solved fast thats awsone to me because it allows me to keep things moving.

Cons

I dont think there is anything negative that i have to say about the service to be honest it meets my personal and buisness needs glad infound them

Review Source

SM

Shana M.  
Senior HR Generalist  
Construction  
Used the software for: 1-2 years

### "Paylocity is where it's at!"

February 26, 2026

5.0

This platform is the best I have worked with in my career. It has everything I need in one spot. The enhances benefits capabilities make it easy for both the employer and employee. The recruitment cycle is awesome.

Pros

The ease of use and the comprehensive tools make is easy to navigate. The customer service team is responsive and very helpful.

Cons

I really don't have anything negative to say about Paylocity. Whit the new updates coming out I'm sure it will only get better.

Review Source

DP

Danielle P.  
Benefits Administrator  
Food Production  
Used the software for: 6-12 months

### "Okay-ish, but Still a Miss"

October 9, 2025

2.0

Pros

Our dedicated support team is great: friendly and professional. We also appreciate the weekly calls with our team to review any open issues.

Cons

The system can't accommodate our needs, especially on the benefits side. We use Bswift as an alternative, but again, there are definite limitations and therefore have to use a third platform to house one of our benefit plans.

Switched from

[Proliant](https://www.capterra.com/p/187093/Proliant/)

Unsure, I wasn't with the company when we moved to Paylocity.

Review Source

OG

Olivia G.  
Sr. Director, Human Resources  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great experience all around"

November 6, 2025

5.0

Overall great. I would recommend it for smaller - mid sized companies for sure. I have now used it in 2 different companies.

Pros

It is user friendly on both the employer and employee side. The customer service is great, responsive and knowledgeable.

Cons

It is a little confusing to navigate PEAK to make sure you are searching for the right key word. Sometimes I may be using a different word and not sure how to keep looking.

Review Source

DM

Deepika M.  
Operations Coordinator  
Government Administration  
Used the software for: 1-2 years

### "Operations Support Coordinator"

January 29, 2026

5.0

My experience with Paylocity was positive and growth-oriented. It’s a fast-moving organization with high standards, which pushed me to develop professionally while contributing to meaningful solutions for clients.

Pros

I like that Paylocity is modern and impactful, the company genuinely cares about employees and clients, which is something I really value.

Cons

The platform’s depth can be a lot for new users initially, but once people are trained, it becomes a real strength.

Review Source

JB

JJ B.  
PAYROLL ACCOUNTING HR SPECIALIST  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great Overall System"

February 26, 2026

4.0

Overall Paylocity is simple to use and setup. There is a learning library to walk you through if help is needed. Good value for the cost.

Pros

It covers many areas of business in simple to use modules. For example: Recruiting, Onboarding, Payroll, Expense Reports.

Cons

It can be a hassle working with customer service for resolution to an issue. They are always assigning a new contact so that can be bothersome as well.

Review Source

JA

Janine A.  
Accountant  
Accounting  
Used the software for: 6-12 months

### "Great payroll platform, excellent customer service! Highly recommend!"

September 25, 2025

5.0

Pros

I have worked with other payroll platforms in the past and Paylocity exceeds other companies in customer support, prompt communication, features, and flexibility in payment processing. Great value for the money!

Cons

There really isn't anything I dislike about Paylocity. It just took me a while to get used to a new system.

Switched from

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

Needed Post-Tax Simple IRA Roth tracked appropriately for employees and to show up correctly on the W-2s.

Review Source

AC

Ann C.  
SENIOR MANAGER HR SYSTEMS AND TOTAL REWARDS  
Civil Engineering  
Used the software for: 6-12 months

### "Intuitive for newbies!"

October 10, 2025

4.0

So far, I've had an overall positive experience with Paylocity as well as interactions with our representatives.

Pros

Being a newer customer to Paylocity, I find it very intuitive, and that's before taking any tutorials.

Cons

Finding articles in the knowledgebase could be easier. I sometimes feel that key words are not recognized easily.

Review Source

SC

Sara C.  
Project Manager Administrator  
Construction  
Used the software for: 6-12 months

### "Fair Enough"

September 26, 2025

4.0

Pretty good. Those that are willing to help make it worth while. I haven’t had any issues with employees getting paid.

Pros

Monthly cost and fees. Sales team is great. No issues with payroll, online features seem to be useful.

Cons

Service help with account such as payroll and overall functions of the Paylocity software. Not user friendly at all. When I email service and ask for help on a task, I get very vague responses or a referred to the “help” section. No, I should be walked through the task.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

I choose Paylocity over the competitors because of the sales women who helped me and the cost

Review Source

PB

Phoebe B.  
Payroll Manager  
Accounting  
Used the software for: 2+ years

### "Payroll Manager"

November 6, 2025

4.0

The payroll provider is an basic intuitive system - easy to learn. Overall, generally a positive experience.

Pros

Easy payroll system and for the most part the account managers are helpful. The account manager we currently have is awesome.

Cons

Not able to communicate with the tax dept directly. It's frustrating on the wait time to hear back from the tax dept as well.

Review Source

AB

Alissa B.  
Human Resources Generalist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Robust but could use some refining"

February 26, 2026

3.0

Paylocity offers a lot of wonderful features, but they could use some slight improvements. They do seem to be making improvements consistently, however. I'm hopeful any issues we have will be resolved over time.

Pros

The many features it offers. With one platform, we are able to onboard new hires, send out updates easily, process payroll, conduct performance reviews, etc.

Cons

Some of the features are less user-friendly than they could be. The review portal is confusing and doesn't offer the ability to schedule the reviews on a recurring basis.

Review Source

SH

Stacey H.  
HR Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great if you don't need a lot of maintenance/help!"

September 25, 2025

4.0

We enjoy using Paylocity! It works well for us. It may not be the bets fit if you need help often or need individualized help.

Pros

Paylocity is efficient and functions well to meet our needs! It is not difficult to use once you learn the system.

Cons

I would not sat that individualized customer service is a strength. I never know who the latest account manager is. It seems like there's a new one every few months, and they don't even bother updating us at this point.

Review Source

FL

Fernando L.  
Human Resources  
Education Management  
Used the software for: I used a free trial

### "Open-source Payroll and HR management system - All in one"

September 9, 2025

4.0

The initial experience with Paylocity was challenging until we entered all the necessary information. It always is a little hard when you transition from one company to another. Communication is essential when you make an important change in the system that will affect all employees in the organization. The price charged is worth what you will get. The plus for Paylocity is the ability to integrate outside vendors into the system and make one place to do all.

Pros

Paylocity has a great employee management system that can be used by any size of business and is easy to navigate once you understand all the tabs and how they synchronize. They have many tools to make HR more friendly.

Cons

The support in setting up the account for the first time needs a better schedule and organization. Need a better integration between departments in setting up the system.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Try a new open-source system to integrate with our benefits management.

Review Source

LS

Lisa S.  
Benefits Administrator  
Media Production  
Used the software for: Less than 6 months

### "Paylocity is okay. "

February 26, 2026

3.0

It has been okay at best. I came in after implementation. There are many things that were and still are not set up correctly. When we ask about issues, we get some hee-hawing and uninformed answers. The difficulty with creating a report is frustrating. I want a report with payroll data and hr data and benefits data and I can't get that easily.

Pros

The people on our team are nice. Some aspects are okay at best but mostly this application is disconnected and difficult to use at times.

Cons

Ease of use is not there. No way to go from the employee file to the timecard. App is difficult. forms are difficult. reports are difficult. Support response for employees is very slow. it is slow for the clients too. Sometimes I think I know more than they do. I would like more control over our content. I do not like having 2 logins - one for my employee info and another for the client side. Very confusing.

Review Source

BC

Brenda C.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paylocity for a large company"

November 20, 2025

4.0

The software is good, and the customer service people understand customer service. Unfortunately, they are not always knowledgeable about the product which has led to multiple calls for the same issue.

Pros

The timecard function is easy. Good reports are available and easy to decipher. At times, the solution to issues may be hard to come by.

Cons

It sometimes is "glitchy" and can cause errors. For examp0le, in the timecard, when correcting punches, it often gives the "duplicate punch" error and you have to log out to get it to proceed,

Review Source

TG

Thomas G.  
COO GM  
Telecommunications  
Used the software for: 1-2 years

### "Paylocity Survey Response"

January 30, 2026

3.0

Has had its trials and tribulations but I do not feel as though we are harnessing the full strength and value of the tool. It would be nice to see some sort of after action follow up post implementation to really educate and train staff on what can be done, how to implement other tools that it offers

Pros

Payroll processing has been simplified for our organization. I like the visibility to time off and a formalized approval mechanism for that

Cons

Email notifications are still not working re. vacation and UPTO requests. Having a pull system vs. a push system is really not convenient.

Review Source

SM

Samm M.  
RBT  
Child Day Care Services  
Used the software for: 6-12 months

### "Paylocity ease of use"

February 21, 2026

4.0

I would recommend this app! It was easy to use and get documents off of, but I did not like how often you have to change your password.

Pros

Paylocity made it easy to get paystubs, track time off and get end of year tax documents. The app was easy to read as well.

Cons

The only complaint I have is the struggle of logging into the app. You have to change your password a lot and that takes away part of the ease of the app.

Review Source

SC

Sherri C.  
Human Resources Business Partner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "User Friendly "

November 20, 2025

5.0

I use Paylocity daily and it is easy to navigate. If you make any mistakes you can correct them with ease.

Pros

Customer support is very beneficial, anytime I have a problem I can call and I am walked through the process.

Cons

Having to switch from HR to time and labor wish it was all in one. I think the profile should combine every aspect for the employee.

Review Source

SB

Sheila B.  
Clinical Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Paylocity is Great"

November 7, 2025

5.0

Our organization has used Paylocity for years with great success. Our employees like using the services Paylocity provides.

Pros

The ease of getting needed information for payroll. Paylocity is easy to access and navigate. I can access information quickly.

Cons

I haven’t found anything I dislike. I have used Paylocity for years and I don’t have anything to complain about.

Switched from

[Manual.to](https://www.capterra.com/p/10028113/Manual-to/)

change in leadership and need to make organization efficient.

Review Source

JA

Julie A.  
HR Manager  
Insurance  
Used the software for: 6-12 months

### "Paylocity is great!"

September 26, 2025

5.0

It's been great working with them and learning their HRIS functionality. I've been through other system implementations and this has been the easiest to do by far.

Pros

Customer support is great and the modules are very easy to use. The turnaround time for module implementation is fast!

Cons

The performance module does not allow admin control over the content. Everything has to be submitted to Paylocity for inclusion and customization on their end.

Review Source

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