# Page 27 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 27 - Reviews of Paylocity

## Showing most helpful reviews

Showing 651-675 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

jC

jerika C.  
assist admin bom  
Hospital & Health Care  
Used the software for: 1-2 years

### "great app the company did great "

February 12, 2026

5.0

paylocity is great i love it and my workers also. it helps when needing money before pay day and easy to use

Pros

that its quick to fix bugs that may come up.easy to move around the app to locate things also the help button

Cons

there is nothing that o can complain about at this moment which is a good thing i the past the ap would freeze

Review Source

GK

Gabrielle K.  
S.E.D.  
Design  
Used the software for: Less than 6 months

### "Highly Customizable Payroll Solution; Great Value"

February 26, 2026

4.0

Pros

The support staff have been great. It's a powerful payroll solution and therefore the set up and onboarding can be a bit longer than with some other, simpler softwares, but as we get everything into place, we are able to get a customized solution at at value price. The time and labor seems like it will work well for our specialized needs.

Cons

There's a lot to set up, it's not an out of the box solution. However, with the assistance of the onboarding teams we are going to have a good solution that will grow and scale with us.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Paylocity

We needed access to online clocking in and out.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

Quickbooks Time is more expensive, cumbersome and wouldn't give us the features we needed.

Review Source

MZ

Margaret Z.  
Business Manager  
Religious Institutions  
Used the software for: 1-2 years

### "Business Manager "

September 25, 2025

5.0

We have been fortunate to work with a great team that has been knowledgeable and supportive. Looking forward to working together for years.

Pros

Easy to use. Clear and convenient. Communication with employees easy to use. Cost is within budgets and tracking costs is not an issue. Many features to make our needs better.

Cons

We have no complaints. Easy transition. The communication has been wonderful. Thank you for a great team.

Review Source

BF

Barb F.  
Finance  
Consumer Services  
Used the software for: 1-2 years

### "Paylocity is a great tool for payroll and headcount needs!"

October 9, 2025

4.0

Very easy to use, to understand and constantly expanding in different areas. We have the ability to add custom boxes and integrate our own data

Pros

customer support is great, always available to help and make suggestions. they were helpful in integrating to NetSuite

Cons

reporting is a learning curve, you cant schedule reports to be sent to you through email, you have to log in and retrieve the report

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

cost was a big consideration, also to be able to use globally

Review Source

JW

Joanie W.  
Head of Administration  
Staffing and Recruiting  
Used the software for: 2+ years

### "My Review of Paylocity "

October 2, 2025

4.0

Overall, I think the Paylocity is a system that meets our needs. The people and training are great.

Pros

The customer service team is very helpful. If they don’t have the answer, they will reach out to a supervisor or the appropriate department to ensure you get the information you need.

Cons

I like the dynamic reports. Unfortunately, not all fields available. I was looking to get the Benefit Salaries on a report and it wasn’t available. I was told this is an enhancement that can take up to 2 years.

Review Source

BN

Belle N.  
TMS Coordinator  
Mental Health Care  
Used the software for: Less than 6 months

### "Great App for Daily Work Action! "

February 21, 2026

5.0

Overall I think that Paylocity it a great app to use on the daily and makes everything simple and clear to use!

Pros

What I like most about Paylocity is how organized the app is. Everything is easy to find and using the application is straight forward. Also, you can personalize your page with the things you use most.

Cons

Something that Paylocity could improve on is making more customization options for the app. Clients are using the app daily, so it would be nice to make some personalized changes( color, organization, etc).

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

My workplace decided to change payroll from ADP to Paylocity

Review Source

SC

Sebastian C.  
Information Technology Technician  
Higher Education  
Used the software for: 6-12 months

### "Very good employee portal with comprehensive feature set"

December 25, 2025

4.0

Overall very good. Definitely some glitches here and there but for what we needed it for it worked very well.

Pros

Very good employee portal. Easy to log hours, track time worked, tasked worked on, and receive paycheck reports. Team collaboration feature was not used. Good value for money for what we used it for. Helpful customer support when glitches occurred.

Cons

Occasional glitches with hours logging and with receiving correct paychecks. Also occasionally would not let someone log in but was fixed quickly after.

Review Source

HD

Haley D.  
HR Representative  
Construction  
Used the software for: 1-2 years

### "A Solution to All HR Challenges "

March 26, 2026

5.0

Paylocity has solved all of my otherwise typical day to day HR challenges by automating manual processes, centralizing employee data, improving compliance, and enhancing employee engagement and self-service

Pros

While using Paylocity I have come to find it is an all in one functionality, it has a very modern interface and strong automation features!

Cons

Advanced reporting and custom changes have felt a bit restrictive. Having to call customer support to help is not ideal at times.

Review Source

AN

Amanda N.  
Director of HR  
Internet  
Used the software for: 2+ years

### "Smooth for the most part"

October 9, 2025

5.0

Pros

Easy to navigate for both employees and admin. Generally pretty smooth post implementation experience.

Cons

Implementation was not smooth. We have hourly and salary employees. Hourly PTO and Sick time accruals were not implemented correctly and required multiple attempts at correction. Additionally, we added a couple of states for employees that moved and the tax side was not always smooth.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We weren't satisfied with the support we were receiving, along with issues that were happening.

Review Source

JN

Julie N.  
Accounting Coordinator  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Fifty Fifty"

February 12, 2026

3.0

I would consider recommending it for it's positive benefits for payroll processing to other companies.

Pros

Ease of use as employer to integrate data, pull reports, process payroll, find employee information including pay stubs and tax forms.

Cons

Employees struggle with constant error messages when trying to log in or set new user access. The app vs. website create conflict and frustration. Setting access for them or directing them to find tax forms keeps me quite busy.

Review Source

CD

Candi D.  
Administrative Coordinator  
Chemicals  
Used the software for: 1-2 years

### "Paylocity rating"

November 6, 2025

5.0

Current usage of the system work like a charm and meets our current needs. When i have reached out for technical support i have received prompt, professional assistance with friendly and helpful reps.

Pros

Customer support makes communication and learning easy. Customer support reps are professional and friendly.

Cons

Only thing i can say is that I wish i had time to learn more about the system. I am confident there is much more available to our company's advantage.

Review Source

BM

Beth M.  
Human Resources  
Machinery  
Used the software for: 1-2 years

### "Great Customer Service"

November 6, 2025

4.0

Overall, have had a great experience with customer service. They provide good training. The system is fairly easy to use and understand. The employee portal is good.

Pros

Their customer support is great. They assist in a timely basis and are willing to provide one on one training. Payroll processing is easy and efficient.

Cons

We have a customer set with multiple child accounts. Sometimes the modules are able to keep separate and some are not which is confusing and does not work well.

Review Source

Raquel A.  
Executive Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Paylocity Payroll!"

July 9, 2025

4.0

We have really enjoyed all of the aspects of Paylocity and it has been an amazing addition to our programs.

Pros

We like that there are so many integrations and it makes payroll easy. We just signed up for HR edge and are excited to learn more about this product.

Cons

Sometimes it is hard to get ahold of a rep. When you do they are helpful and are willing to find the answers you need.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Needed more integrations and reports to be generated

Review Source

JC

John C.  
Controller  
Machinery  
Used the software for: 1-2 years

### "More than just processing payroll."

September 25, 2025

5.0

I am the Financial Controller at our organization, and I use Paylocity for our company benefits, interaction with our 401k provider and my account, employee changes, employee time off request, time keeping and job cost reports.

Pros

I would say that a key positive item for Paylocity, would be that Paylocity offers more than just processing payroll.

Cons

Navigating around the software takes a little time to get used to and remembering where you have found information. I do not use Paylocity daily so could be part of the reason.

Switched from

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

The switch was already in place when I joined our organization.

Review Source

DO

Diana O.  
HR Accounting  
Construction  
Used the software for: 1-2 years

### "Great for small businesses "

November 10, 2025

5.0

great software, easy to use, monitor employee's records and process payments by running payroll, great of automatic year end tax document distribution

Pros

payroll processing easy and accurate, great customer support team, simple employee records tracking.

Cons

time off accruals some times do not comply with original records, would be better if the design on processing payroll application could be less bright

Review Source

RW

ROBERTA W.  
Referral Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "LOVE Paylocity, Recommend 100%"

March 6, 2025

5.0

I think its great, its easy to understand I like having the W-2 available in there as well you don't have to wait for a paper copy. I LOVE the community its nice to be able to congratulate colleagues on milestones. It is very customizable I like to the option of changing the landing page to time and labor so my pay info is not displayed as I clock in sometimes with a coworker in my office. I like the employee time off calendar as well as we often need to cover for others so we can see if they are or are not already off that time easy to coordinate. I love the system a lot its easy to use very user friendly.

Pros

app and desktop versions availability which is great because we have 2 office locations and sometimes need to go to the other building.

Cons

it can glitch and not take your punches so you have to just double check your self but does have an option to add punch if it doesn't take it

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

I am a user not in management of this but I love the change

Review Source

TW

Tiffiny W.  
Business Manager  
Religious Institutions  
Used the software for: Less than 6 months

### "Super great payroll system!"

November 20, 2025

5.0

We transitioned to Paylocity 5 months ago. The transition team was great! Now that the whole company is trained and using Paylocity regularly, we couldn't be happier with the day-to-day processes.

Pros

The system is super easy to use. We have several aspects, from website and mobile app, to time clock kiosks for employees to use.

Cons

It took some time to get everything set up to our specifications, but now that we are up and going, we are very happy with the options.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We were required to make the switch by our home office.

Review Source

MR

McKinley R.  
Engagement and Development Specialist  
Banking  
Used the software for: 1-2 years

### "Paylocity Review"

November 7, 2025

4.0

Pros

Easy for employees to find their information. Once you understand how the workflows configure, it is easy to get what you need set up.

Cons

Some of the workflow capabilities are limited. The Quick Guides available can be helpful, but some are outdated or missing for certain questions.

Review Source

JM

Jessee M.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Extremely satisfied"

September 26, 2025

5.0

I used Paylocity to track my weekly pay and my PTO. Is a great communication tool between my employer and myselfthat I use on a daily basis.

Pros

Very easy to use. App lets you look at everything anywhere. I’ve never even had to use customer support because of how easy it is to use.

Cons

Nothing. I’m able to track my time and PTO. The features are great. It provides great value to me and following my money.

Review Source

DY

Danielle Y.  
Assistant HR Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Innovate with Paylocity"

October 13, 2025

4.0

The experience with Paylocity has been excellent so far. We are integrating more into Paylocity and it has gone well.

Pros

I like how responsive paylocity is to suggestions and they seem to keep the software updated and on the cutting edge.

Cons

The reps change often and sometimes you have to call a few times to get an experienced rep in order to solve your issues.

Review Source

SW

STACEY W.  
Accounting Manager  
Machinery  
Used the software for: 6-12 months

### "Paylocity is a good choice for payroll"

September 26, 2025

4.0

Overall, well liked experience, much better than some of the other companies, especially with the GL reports

Pros

Easy to use interface, customer service is attentive and answers the phone promptly. Follows up and allows most things to be done at admin level

Cons

Pricing can be misleading. You think you are buying an all in one package to only find out everything is an upgrade or add-on.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Features, and pricing, ease of HR usage.

Review Source

NC

Najae C.  
PSR  
Hospital & Health Care  
Used the software for: 6-12 months

### "I use Paylocity everyday"

May 16, 2025

5.0

My overall experience with Paylocity thus far has been pleasant, there are definitely more pros than cons.

Pros

I like that Paylocity is a all in one platform that combines payroll, HR, benefits, time tracking, onboarding, and talent management in one system, reducing the need for multiple tools. It is also user friendly meaning it has a clean, modern design that's easy to navigate for both HR teams and employees.

Cons

Some cons that Paylocity has is that it can be a learning curve for new users. Some users find the system overwhelming at first, especially due to the many features and modules. Also, customer support can be inconsistent. Sometimes there are long wait times or difficulty reaching knowledgeable support, reps, especially during peak periods.

Review Source

VR

Verified Reviewer  
Head of Human Resources  
Construction  
Used the software for: Less than 6 months

### "Highs and Lows - Software shows a lot of potential"

September 25, 2025

3.0

Highs and lows. I had a lot of excitment once we committed and the sales front end experience was top notch but pretty quickly we lost momentum and it's an overall "overpromise and under deliver" sentiment. It's been a struggle trying to get a partnership set-up with Paylocity.

Pros

We shouldn't outgrow the software and can set-up and find some stability with Paylocity. They offer a large suite of HR features and seem keen to continue expanding their offerings and take feedback for enhancements. Good value for money considering all the modules.

Cons

Siloed support and implimentation. Your experience will be largely dependent on who you get assigned. Outside their scope of knowledge most don't know the big picture system interactions so you find yourself getting passed around a lot. It's been impersonal, slow and frusterating to navigate so many people for standard questions. It's hit and miss if the system is intuative to navigate.

Alternatives considered

[Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Eddy](https://www.capterra.com/p/175834/eddyhr/)

Reason for choosing Paylocity

Features and fit for future needs weighed against the cost

Review Source

VC

VANESSA C.  
Accounting Specialist  
Utilities  
Used the software for: 2+ years

### "Accounting Clerk/Payroll Admin"

February 26, 2026

5.0

I like how easy it is to use. My overall experience with Paylocity has been positive and I enjoy utilizing it.

Pros

I like that is really easy to navigate. I love the AI integration because it is super helpful! I like that when I call Paylocity support, they answer and are always pleasant and very helpful. I like the reporting and the dashboards that show analytics. It easy to input time for our employees.

Cons

I would like to see more functions for adding general ledger accounts ourselves and easier reporting to figure out if something is not mapped correctly.

Review Source

LB

Laura B.  
Payroll Admin  
Restaurants  
Used the software for: 1-2 years

### "Payroll Admin"

March 2, 2026

4.0

Since we have been using Paylocity, the ease of use and customer service have been so much better than our previous payroll provider. That is a real positive!

Pros

Ease of use. Great customer service when running into questions and needing to talk with someone at Paylocity.

Cons

I don’t really have any cons related to Paylocity. Sometimes the updates don’t make a lot of sense to me, but I think that’s more on my part then on Paylocity.

Switched from

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Poor customer service including extended time to reach someone to answer a question.

Review Source

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