# Page 29 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 29 - Reviews of Paylocity

## Showing most helpful reviews

Showing 701-725 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Bill H.  
Controller  
Construction  
Used the software for: Less than 6 months

### "Year-end conversion and on ramping done well"

February 26, 2026

5.0

Overall, it has been wonderful. We were under pressure to convert to start the new year on a new platform and get away from QuickBooks, which had been failing for a year. We are now with a professional payroll company that calculates the wages correctly and pays our taxes on time, which was not happening with our previous payroll provider.

Pros

I like the personalized tailored approach and sincere people they have working at their company. Everyone genuinely has the best interest of their clients.

Cons

Not necessary directly related to Paylocity but it is always a challenge to learn a new platform. Their training methods and staff along with the learning center made this transition easier during a busy time.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

We needed a trusted partner for taxes and payroll.

Review Source

Tomoya K.  
Customer service representative  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "Paylocity is a good platform."

January 27, 2026

5.0

I like using paylocity. I like the employee time tracking system. Paylocity is also good for team collaboration.

Pros

I like that Paylocity allowed me to manage my time for work easily. I also like that the platform is easy to use.

Cons

There wasn't anything that i did not like about Paylocity. It allows for easy employment engagement.

Review Source

LV

LaDonna V.  
Controller  
Consumer Services  
Used the software for: 1-2 years

### "Always helpful"

September 30, 2025

4.0

They are always willing to help with what ever problem you have. Someone always answers the phone. Takes a little longer with emails.

Pros

That I can talk to someone when I have problems. There is always someone who answers the phone. If you prefer to email you can do that as well.

Cons

Always changing everything around. You just get use to doing something one way and then they change it up.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Better pricing and the fact that I could talk to someone if I had problems.

Switched from

[Dominion Web Control](https://www.capterra.com/p/144293/Sales-Center/)

Dominion sold to a different company so we had to change.

Review Source

SC

Samantha C.  
Director of Human Resources  
Facilities Services  
Used the software for: 6-12 months

### "Little to no effort needed to gather a lot of information. "

November 7, 2025

4.0

I started as a Director of HR with my company 7 months ago having never used Paylocity. We currently use two different payroll systems (I had never used the other one either) and I really like how easy it has been to dive into Paylocity and find my around without a lot of struggle. I think that is very important.

Pros

Ease of use. This system allows me to find all the information I need quickly and easily. There isn't a lot of knowledge of the system needed up front to be able to use it.

Cons

I would probably have to say reporting, but I think that is the answer for most HRIS. Since I haven't used the system for very long, I haven't had time to really find a lot that I don't like.

Review Source

KR

Kim R.  
Payroll Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "YMCA of Greater Rochester"

November 7, 2025

4.0

Pros

Our \[sensitive content hidden\] has been a great help to us whenever we have needed assistance. She is always responsive and works hard to escalate issues when necessary.

Cons

There have been a lot of unexplained quirks in the system lately. It seems like tech support doesn't always read through all the details of issues we report before they respond and dismiss the issue.

Review Source

BC

Ben C.  
Treasurer and Controller  
Utilities  
Used the software for: 6-12 months

### "Great experience moving from another PEO"

September 25, 2025

5.0

I’ve worked with a few different PEOs, and my experience with Paylocity has by far been the best and most seamless. Their platform is also the most robust by a long shot.

Pros

We moved to Paylocity from another PEO, and Paylocity’s customer service, platform UI, and reporting features are far superior.

Cons

As always, when working with dozens of implementation folks and customer service reps, there will be one or two who drop the ball. These have been outliers, though.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We were acquired, and the parent company used Paylocity.

Review Source

BW

Bonnie W.  
Controller  
Hospitality  
Used the software for: 6-12 months

### "Paylocity - A Win for New York Restaurant Groups!"

November 7, 2025

5.0

Our sales reps were the nicest guys and really did everything they could for us. Compliance is important to us, so we asked for a lot. Overall we're very happy with Paylocity. The user interface is great. Good implementation team. (can set you up for failure or success), and lots of full integrations. (WOTC, benefits, 401k, ACA, timecards, etc.)

Pros

The ability to comply with the NY Hospitality Wage Order! We use custom wage rate forms, pay spread of hours, and have a lengthy onboard process. They are able to accommodate all of our specific needs.

Cons

We spent so much time doing demos to cover everything, and then, once we connected with implementation, learned about some quirks. We had to bring on another system to calculate spreads which was disappointing, but the system is working. The software is great because it does so much but it took some time to figure out how to mold it based upon our needs.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Lack of compliance with NY. We moved from Valiant to Paycor and the partnership did not work out. Too many issues, lack of support.

Review Source

LF

Lauren F.  
HR Manager  
Printing  
Used the software for: 6-12 months

### "Paylocity Experience"

February 12, 2026

4.0

Pros

I like the ease of use and the more modern look and feel to the program. Access to customer support is easy, and they seem to want to help.

Cons

There are many different ways to access information, and it can be confusing figuring out what is needed for a particular goal. For instance, reviewing employee profile via self-portal, employee search, ee payroll search, ee hr search, etc. All of which have different functionalities in terms of access to particular information.

Review Source

VW

Vicki W.  
PAYROLL INSURANCE ACCOUNTS RECEIVABLE ADMIN  
Construction  
Used the software for: 2+ years

### "Professional Installers"

September 29, 2025

5.0

This has been a great experience from the first contact and the only complaint was all of the inital paperwork we had to submit in the beginning.

Pros

Ease of use is the BEST we've used in my 28 years with the company! Customer Support is also the most useful!

Cons

We do not really have that many problems except with communication and that would be on our end when we are not explaining what we need!

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

WE WERE NOT SATISFIED WITH THE ADP PRODUCT

Review Source

AA

Andrea A.  
HR Assistant  
Machinery  
Used the software for: 1-2 years

### "Paylocity Review"

October 10, 2025

4.0

Pros

Neat and straightforward features e.g. onboarding, payroll processing, status/pay changes. Easy to navigate compared to other HRIS systems. Good workflows as well.

Cons

Customer Support sometimes takes a while to assists and consists of many back and forth emails to resolve an issue. Should be able to customize more reports.

Review Source

WT

Wilda T.  
HR generalist  
Machinery  
Used the software for: 6-12 months

### "HR Generalist "

October 9, 2025

4.0

pretty good. I like the system. Open enrollment went well. The applicant tracking system is very user friendly

Pros

the system. It is good with payroll and employee transactions. Also the open enrollment process went very well.

Cons

have to ask to get answers. I have to ask questions multiple times to service to g et the right answer

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

not a great system. Customer service was not good

Review Source

LD

Lilly D.  
Facilities Coordinator  
Hospitality  
Used the software for: 1-2 years

### "Give it a try "

July 3, 2025

3.0

We switched over to this about two years ago. It was a hard adjustment at first but it got easier over time.

Pros

I like the scheduling feature! We started using it 5 months ago and it has helped our team stay in the loop much better and keeping track of everyone's hours all in one place

Cons

I do not like how you can do some stuff on the web browser vs the app. It is inconvenient. The biggest one is direct deposit. Most of the people on our team do not have a laptop they only use their phone at work

Switched from

[TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/)

I do not know why our company made the switch

Review Source

OS

Olivia S.  
Human Resources  
Sporting Goods  
Used the software for: 6-12 months

### "Paylocity for HR"

September 25, 2025

5.0

Good platform for HR management. It does a good job at clarifying what is needed in the system when there is missing documentation.

Pros

Great Customer service and overall, pretty intuitive once things are up and running. We have been able to make adjustments as needed with ease.

Cons

Sounds like the program is not as intuitive for our Spanish speaking employees. They always have issues and it is consistently the same issues that arise.

Review Source

PA

Peggy A.  
Finance Manager  
Education Management  
Used the software for: 2+ years

### "Paylocity Quality Review"

November 20, 2025

5.0

We have been with Paylocity for many years. We're very satisfied with the services they provide and haven't had any reason to consider any other payroll processing companies.

Pros

Paylocity is very user-friendly for those who don't have a background in processing payroll. Their customer representatives--whether by email or phone--are very helpful and knowledgeable about payroll issues.

Cons

The additional cost of printing W2's is a big pricey. An option to avoid the cost is going paperless.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Cost and more advanced features at the time.

Review Source

LB

Lisa B.  
Digital Channel Project Coordinator  
Banking  
Used the software for: 6-12 months

### "My favorite payroll provider! "

December 9, 2024

5.0

My overall experience has been positive. Easy to use, all my information is in one centralized location and I can make changes or updates easily and quickly.

Pros

I love how easy it is to use and navigate and make changes when needed. As an employee who works a hybrid schedule, I love that I can punch in from the Paylocity App. I appreciate being able to review my time, make edits to punches and input my PTO easily. We switched from another provider last year and this experience is so much more intuitive and houses all of my HR information in one place making it a platform where I can access all of my information in one central location.

Cons

At this time there isn't any one thing in particular that I dislike about Paylocity.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

We had numerous issues with Paycom - however, I was not on the team to know all of the struggles we had, so I can't quite speak to that.

Review Source

PW

Paul W.  
Sales Enablement Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Paylocity - Everything in One Place"

April 28, 2025

5.0

I started using Paylocity for the first time after joining my current company last year, and overall, it's been a positive experience. The interface is user-friendly, making it easy to navigate through various HR and payroll tasks. I particularly appreciate the time off request and tracking feature, which has simplified managing and remembering the time requests and how many hours I've used/have left. Also, the ability to find my paystub, confirm deductions, etc. in a central location really helps when I have questions or need to adjust those deductions. However, I occasionally struggle with remembering my company ID and password for login, which can be a bit frustrating but that is not a deal breaker. I would recommend it to any business looking for a reliable HR solution that provides their employees the needed information at their fingertips.

Pros

Easy to use with all key elements consolidated in the self-service portal. Generates auto requests to manager and able to track progress.

Cons

Takes a bit to get used to as there is so much being presented and while there is a "Tour" you can take, most of it is learned through trial and error.

Review Source

MEI

Mary Elizabeth I.  
Staff Accountant  
Computer & Network Security  
Used the software for: 1-2 years

### "Love Paylocity"

November 6, 2025

5.0

Paylocity offers user friendly interactions, easy access to documents, pay check stubs, w-2's and reports.

Pros

Paycheck access and changes, training, news, updates and just about anything you can want in a payroll company.

Cons

I have no criticism of Paylocity. It meets all of my needs and provides plenty of information when needed.

Review Source

KW

Kelly W.  
Sr Manager Payroll Consulting  
Human Resources  
Used the software for: 2+ years

### "Top Contender!"

November 21, 2025

5.0

My team loves using the Paylocity system for supporting our clients. We are a consulting organization so we have clients using multiple platforms and this is one of the favorites.

Pros

We enjoy the intuitiveness of the product and ease of use. We support multiple clients and we are finding a large number of them switching to the Paylocity platform.

Cons

There are still some challenges with depth of the functions and support, such as PTO policies, but it is constantly improving. Would also like to see expansion with retirement plans and tiers.

Review Source

jJ

jamie J.  
Payroll and Benefit Specialist  
Industrial Automation  
Used the software for: 6-12 months

### "User-Friendly"

October 10, 2025

5.0

My overall experience is good. I would probably rate this product a 8/10 just because I would like to see a change with the metrics dashboard

Pros

The Paylocity system is user-friendly and easy to use. The product overall is great however, the reporting system could be a little better to use, but it maybe we don't have the full product of Paylocity. The support staff is always helpful and friendly.

Cons

Reporting and the analytics dashboard could be better. I would like to see more metrics on the dashboard in the future.

Review Source

JS

Jeanne S.  
Accounting Manager  
Machinery  
Used the software for: 6-12 months

### "Affordable"

September 25, 2025

3.0

My previous experience with ADP was been better than Paylocity, but this product works for us. I like the Paylocity's timecards and the customer service has been great.

Pros

It's affordable but doesn't have all the features of a more expensive provider. It is a good value for the money

Cons

The difficulty of adding a batch for misc. payroll adjustments. You need to setup a template that you can upload. You should be able to create a batch within Paylocity, and make the changes in Paylocity

Review Source

DG

Danny G.  
Account Manager  
Computer Software  
Used the software for: 1-2 years

### "Great HR software, highly recommend!"

June 13, 2025

5.0

My overall experience has been good, I like it much more than our previous HR software and I haven't really had issues.

Pros

It is an easy-to-use platform to manage all HR work-related activities and payments. It has a lot of potential features to take advantage of.

Cons

It can be a bit complicated to navigate sometimes unless you know exactly where to find what you are looking for.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Our team decided they wanted a more robust HR software as the organization grew.

Review Source

SC

Sheila C.  
Community Manager  
Real Estate  
Used the software for: 2+ years

### "Time Management and Payroll"

March 25, 2026

3.0

It was fair did not dislike or use it for more than payroll and time off. We did also use reviews although I felt like the process took a while for the team to get used to.

Pros

Once I learned how to use the system it ran smoothly. Easy to work around once you understood the process and the different places to find things.

Cons

The system was not used for much other than payroll and time off. Other programs had more that was more user friendly.

Review Source

KJ

Kayla J.  
Business Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Reliable and User-friendly all-around HR and Payroll Platform"

December 5, 2024

4.0

We searched for a long time for a platform that integrated HR and payroll for the needs of our organization during a growth and capacity phase. And Paylocity this switch smooth and worth the time it takes to onboard a new platform. Our quarterly and annual reporting was very efficient and during the PPP experience, their customer service and transparency was a welcome need during that time.

Pros

The Time and Attendance feature was a standout—our employees never had issues with the app, which was both surprising and impressive. Customer service was another big plus, with fast response times whenever we needed support. The compliance training modules were incredibly efficient, making annual requirements and onboarding seamless. On top of that, the HR Time and Labor module was easy to use yet flexible enough for setups like multiple pay rates. The reporting tools were also a huge win—detailed, customizable, and integrated well with our budget.

Cons

The lack of integration with QuickBooks was frustrating, requiring a lot of manual entry to post payroll for a large team.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[Justworks](https://www.capterra.com/p/223913/Justworks/)

Reason for choosing Paylocity

This product has a more robust platform that would grow with our organization instead of meeting the current needs. We knew we could trust this platform for our needs for years to come.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We needed to have an overall HR and Payroll platform that didn't require manual entry that we had to do with Paychex. With our growing team we also needed a platform with training, onboarding, and compliance that Paylocity met at a price that our organization could afford.

Review Source

MR

Marlena R.  
Accounting manager  
Construction  
Used the software for: 2+ years

### "Would Recommend"

September 29, 2025

4.0

My overall experience with Paylocity has been positive. We use the payroll and expense features, which are both great.

Pros

The payroll upload feature has been the most useful. It saves a lot of time in general ledger coding and reduces errors.

Cons

It is sometimes difficult to change general ledger information. It's not something the user can do themselves.

Review Source

AW

Angie W.  
HR Generalist  
Real Estate  
Used the software for: 1-2 years

### "Ease of use"

November 13, 2025

4.0

It is a great system and definitely at the top list of systems I have used before. It does everything!

Pros

It is user friendly and easily learned if you are new to it. I like that there really is nothing it does not do.

Cons

I would like to be able to go back and correct a mistake instead of having to delete the task or call customer service.

Review Source

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