# Page 30 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 30 - Reviews of Paylocity

## Showing most helpful reviews

Showing 726-750 of 1820 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FJ

Francesca J.  
Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Streamlined Payroll and HR Management"

March 30, 2026

4.0

Overall, my experience with Paylocity was positive. The platform offers a comprehensive set of tools that help streamline HR and payroll processes, though there are occasional areas where usability could be improved. It ultimately made managing day-to-day tasks more efficient.

Pros

What I liked most about Paylocity was its user-friendly interface and the ability to centralize multiple HR functions—payroll, benefits, and time tracking—into one platform. It streamlined administrative tasks and improved efficiency across our team.

Cons

While Paylocity offers a wide range of features, some areas of the platform can feel less intuitive and require additional training to fully utilize. There were occasional challenges navigating certain functions efficiently.

Review Source

OP

Octavio P.  
Bookkeeper  
Telecommunications  
Used the software for: Less than 6 months

### "Payroll Accountant Review"

February 12, 2026

4.0

Awesome, it helps a lot to do payroll this way, i can centralize tasks of payroll on me, that previously were distributed along various team members, and i dont feel the extra pressure of this.

Pros

The intuition of the app and the automatation, also, for my company it was a big plus the value for money due to the fact that our previous payroll provider was a lot more expensive.

Cons

Is a little inflexible on some things, for example, on the taxes section for each employee, if you want to withhold an additional amount it only is possible on flat amounts, not on percentages

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Principally price per the company interest

Review Source

KM

Kelly M.  
LVT  
Veterinary  
Used the software for: 6-12 months

### "Good, but needs fixed"

May 19, 2025

3.0

Would be a lot better if they fixed the bugs and layout. Has great potential to be extremely helpful.

Pros

Ability to clock in/out from phone is very nice as I get into work so I don't have to wait for a computer to power on and load.

Cons

Location is not always accurate so cannot always use on phone. Also glitches and switches to in/out as the opposite (ex clocking in shows clocking out). Phone and site navigation is different and hard to switch between. Finding tax forms is hard. Several HR modules also never save properly and show incomplete.

Review Source

AA

Amy A.  
PMHNP  
Mental Health Care  
Used the software for: Less than 6 months

### "PAYLOCITY WAS A HUGE DISAPPOINTMENT!!"

September 26, 2025

1.0

Paylocity was a huge disappointment. From the start, their staff entered incorrect tax info, causing unexpected large payments—and even after we flagged the errors, they happened again. Management refused to take responsibility, calls were missed or rescheduled, and their software is time-consuming and redundant. For just four employees, we ended up paying double what most payroll services charge while doing the work ourselves.

Pros

We were hopeful that Paylocity would be able to manage our small business payroll (4 employees), but we were hugely disappointed with their service. I can honestly say we cannot think of one thing we liked about Paylocity.

Cons

\> incompetence >their errors resulted in more financial stress for our company >no accountability for errors >customer service was unprofessional

Review Source

CA

Chellyn A.  
HR  
Warehousing  
Used the software for: Less than 6 months

### "Recent Switch"

September 26, 2025

4.0

Pros

I love the customization, we switched from isolved to Paylocity and the experience, and HR & Payroll specialist's were just the best!

Cons

The Time & Labor reports were not as customizable as we had dreamed, nor was our time & Labor onboarding rep that helpful.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

We were growing too big for them. The lack of customization, but most importantly the lack of Spanish in their product.

Review Source

GG

Grayson G.  
CEO  
Construction  
Used the software for: 1-2 years

### "Paylocity review"

December 20, 2025

3.0

I would recommend Paylocity to other people. Their customer service was amazing. Unmatched in my opinion.

Pros

I liked how they handled all aspects of patrol for you, except for time tracking. The time tracking feature was also great

Cons

It is not very user friendly. For someone who isn’t experienced in payroll, it is very hard to navigate.

Review Source

HD

Hannah D.  
Employee Experience Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Paylocity is Just Okay "

April 21, 2025

4.0

7/10. Great for a smaller company, wish it had more personalized service or service teams. There is not a specific service team for each department and when you call in it's sent to a generic phone number.

Pros

Easy HR platform that performs most needs. It is easy to get employees enrolled and view their employee profile and information.

Cons

Payroll and running reports. Their reports are not user friendly and hard to choose fields to pull into report. Does not have screen share or co-browse capabilities. Their benefits are housed in another platform which is a pain.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

cheaper cost and seemed to have more platform offerings

Review Source

CE

Chuck E.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Paylocity for the Win!"

November 10, 2025

5.0

I have loved it. It has been very interesting to incorporate and customize features based on our processes.

Pros

Easy and intuitive for setting up streamlining our workflow overall. They make it easy to create a smooth process and to update it as needed.

Cons

The AI assistant/help is not always the most reliable. It is noted to double check as the AI tool can be wrong or make mistakes so that is expected.

Review Source

TL

Tracy L.  
Accountant  
Machinery  
Used the software for: 2+ years

### "Accountant"

February 26, 2026

4.0

I process our biweekly payroll, review timecards weekly and make changes to employee's deductions. I run reports and help employees out when they need copies of W-2's and paycheck stubs.

Pros

The Payroll processing feature is easy to use. There are many canned reports that I have found I can use with just changing the filtering.

Cons

It can be difficult to find where to make all the changes in certain situations. Customer support is usually great but sometimes it is difficult to get an answer.

Review Source

DS

Dawn S.  
Accounting Manager  
Retail  
Used the software for: 2+ years

### "Works Well for Payroll Processing "

November 7, 2025

3.0

Good when I stay in the payroll parameters. If I want to do anything extra it usually comes with a large cost.

Pros

Paylocity works well for my payroll needs. For the most part the customer service team is very useful.

Cons

I have had a few problems that required the "tax dept" to get involved. You cannot speak to the "tax department." I must go through a client service member. The tax team is very slow. It's hard to get a timely resolution.

Review Source

DF

Daniel F.  
Human Resources  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Paylocity review"

September 26, 2025

5.0

I am still learning Paylocity. It has a big learning curve. It handles our payroll and HR well. We are learning the scheduling part of it and it looks like this will handle our needs pretty well.

Pros

All the options are covered. Any scenario you might have, paylocity can probably handle it. Also I have found the knowledge base and the training to be quite helpful.

Cons

The reports are so vast it is difficult to find the important ones. The settings and rules can be difficult to learn how to use.

Review Source

VL

Vicki L.  
Office Administrator  
Sports  
Used the software for: 2+ years

### "Paylocity saves time"

February 26, 2026

4.0

I use it almost every day, most things are simple, once learned, and give good results. As a manager, I've found it to be a reliable program.

Pros

Time tracking for labor was simple, reports are easy to understand. Learning curve is not difficult.

Cons

Some onboarding items are hard for a 16 year old. If updates are required in payroll, timing is of the essense.

Review Source

SC

Sandi C.  
Payroll Specialist  
Construction  
Used the software for: Less than 6 months

### "Way Better"

February 12, 2026

5.0

Definitely an improvement on our prior system. The information in Paylocity provides an easier way to look at certain employees' job level etc.

Pros

Ease of processing payroll. It takes what used to be a very tedious and complicated process and makes it so much easier.

Cons

Sometimes its hard to navigate between certain screens. For example if I am trying to look at multiple employees at one time I have to jump back and forth.

Switched from

[Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/)

Offered way more services than COINS could.

Review Source

NC

Nicole C.  
Founder  
Human Resources  
Used the software for: Less than 6 months

### "I'm a new fan"

September 28, 2025

5.0

Pros

I like that it has everything I need to make life easier for me and my clients. From hiring to onboarding to offboarding.

Cons

I think that a lot of the features aren't fully set up prior to the system being rolled out which creates confusion amongst the team.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paylocity

More flexible and intuitive to fit our needs

Switched from

[CHS](https://www.capterra.com/p/151857/CHS/)

They were still doing everything on paper and not utilizing all of the features.

Review Source

LN

Lauralee N.  
Admissions and finances services  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Paylocity recommendation "

September 25, 2025

5.0

I'm very satisfied using Paylocity. I've always had a positive experience with the customer service some going above and beyond with sending email links to helpful videos

Pros

Customer Support has always been very helpful. Processing payroll is very easy. The reports are easy to read. Training videos are very helpful.

Cons

Time difference from the West Coast if there is a problem after payroll is submitted. Not having a dedicated service representative.

Review Source

AM

Ally M.  
HR Manager  
Retail  
Used the software for: 2+ years

### "Mostly Great!"

September 25, 2025

4.0

Pros

How you can keep all of your HR stuff in one place. It is mostly easy to use and makes HR tasks more simple.

Cons

Sometimes things do not work as well as they should. Especially when they make an update or change and it can be a little frustrating.

Review Source

NT

Nick T.  
Assistant Property Manager  
Real Estate  
Used the software for: 2+ years

### "Paylocity is Paying Off"

November 18, 2024

5.0

I work for a company that uses Paylocity. Every two weeks, I enjoy opening up my account to see my next check. But even more so, we use it to do our yearly reviews, request PTO, onboarding for new employees. and so much more.

Pros

How easy it is entering time, request PTO, how detailed the checks are, and navigate through the website.

Cons

I haven't found one thing I don't like about Paylocity.

Review Source

KG

Kristen G.  
HR Generalist  
Printing  
Used the software for: 6-12 months

### "Positive Experience with an Improving Platform"

September 29, 2025

4.0

Pros

I like that it's pretty user-friendly and that we have a dedicated support team. I also like that it's constantly evolving.

Cons

We occasionally experience issues that are not easily addressed and require expediting to different service members.

Review Source

MC

Michelle C.  
Payroll Specialist  
Architecture & Planning  
Used the software for: 1-2 years

### "Great for multi-state payroll"

November 21, 2025

4.0

Pros

Simple, easy to use features. Paylocity's tax set-up verifications truly make multi-state payroll compliance a breeze. Great for multi-state payroll processing!

Cons

With its outdated UI, custom reports can be complicated. There's still some visual bugs with the new Run Payroll UI.

Review Source

IM

Ivory M.  
Training and Technical Assistance  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Highly recommend"

January 17, 2025

5.0

I genuinely enjoy using the software. I submitted my time and attendance in Cancun through the mobile app because I forgot to do it before going on vacation. It's hands down a 10 in my book!

Pros

Paylocity has created numerous efficiencies regarding payroll and collaboration with our fiscal department. Communication and adjustments are made in real-time, versus playing email tag or struggling to find opportunities to meet in person or on Zoom. The vacation requests/approval feature and my ability to track my PTO are excellent!

Cons

It took us a while to get accustomed to it, as we are a small company shifting towards the usage of more technology. However, the online support and tutorials were invaluable.

Review Source

JC

Jennifer C.  
Payroll Specialist.  
Banking  
Used the software for: Less than 6 months

### "Knowledgeable Support Team Makes All the Difference"

September 30, 2025

5.0

Pros

Customer Support. It is nice to be able to call and talk to someone who knows this program in and out. Communication has been great from Paylocity. Sending reminders when different things are due. Easy use for time tracking and properly paying employees.

Cons

Navigating all the different areas. Trying to remember where I saw what. I am new to this system, so with time it will more than likely get better.

Switched from

[T-Macss](https://www.capterra.com/p/10003628/T-Macss/)

I used Kronos at my last employer. Started with current company and they use paylocity.

Review Source

SB

Sophia B.  
Caregiver  
Medical Practice  
Used the software for: 1-2 years

### "Keeping me in the loop"

January 31, 2026

5.0

My experience with this app is great . I e never had any type of problem with this app. It stays up and running

Pros

It’s very sufficient with well needed support . It allows me to review the information I need to see

Cons

There’s nothing I don’t like . I can’t really say that there’s nothing I don’t like because it works for me

Review Source

AMS

Anna Michelle S.  
Staff Accountant  
Construction  
Used the software for: 6-12 months

### "A Reliable and Efficient Payroll Solution"

September 25, 2025

5.0

Overall, my experience with Paylocity was positive. It’s reliable, easy to use, and really helped streamline payroll and taxes tasks.

Pros

What I liked most is how Paylocity streamlines payroll processing while ensuring accuracy and compliance, which saves time and reduces errors.

Cons

At times, I found there were limits on customization, so reports or workflows couldn’t always be tailored exactly the way we needed.

Review Source

JH

Juli H.  
HR  
Computer Software  
Used the software for: 1-2 years

### "Great Support!"

November 6, 2025

5.0

I love it! Our previous payroll software was so convoluted. Paylocity is very intuitive! I have two separate companies that run under one umbrella, and I am still able to have reports that combine the two. Its great!

Pros

Paylocity is so easy to use. We were able to create a bridge with our 401k provider so changes are automatically made in payroll; same with our Benefits company! The support is incredible - especially when you need help walking through an issue!!

Cons

There are a few tricky things, but it is a very complex system that I rely on so that is to be expected!

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Too confusing and not enough features or controls

Review Source

MF

Marcela F.  
HR Assistant  
Food Production  
Used the software for: 2+ years

### "HR Assistant "

September 25, 2025

5.0

I've Always been pleased with the help. I 100% recommend Paylocity. I've worked with ADP and other payroll companies. I can compare from other big payroll corporations.

Pros

When calling the help desk you always get a live person on the other end and is always helpful and help me with my issue.

Cons

The representatives on the other end of Customer Service at times it's hard to understand, they have a heavy a accent.

Review Source

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