--- title: "Page 31 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 31 - Is Paylocity the right Performance Management System solution for you? Explore 1932 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/?page=31" page_type: "reviews" language: "en" --- Paylocity 4.3 (1932) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Page 31 - Reviews of Paylocity ## Showing most helpful reviews Showing 751-775 of 1932 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Payroll and Benefits Specialist Telecommunications Used the software for: 1-2 years ### "Intuitive and User Friendly" November 11, 2025 4.0 I have had good experience with Paylocity services for our payroll and TPA services for our benefits. Pros It's very user friendly and easy to navigate. I love that it's very flexible and the interface is simplified. Cons The accrual rollover is difficult when it's tied to check dates, not calendar dates. This requires manual correction to time off buckets around year end into the new year each year. Review Source AA Ambryn A. VP People and Culture Hospitality Used the software for: 2+ years ### "Best for Payroll" September 25, 2025 4.0 Overall, I would say my experience with the Payroll feature within the platform has been amazing!!!! Pros Easiest payroll processing platform I have worked with! It is very easy to configure upload files if working with an outside Time & Attendance platform and the interface is very intuitive. Cons Sometimes if you don't use the full suite of Paylocity products it can be challenging to get clear answers on certain issues. Review Source NA Nick A. Controller Hospitality Used the software for: 1-2 years ### "User-Friendly Platform with Minor Syncing Issues" September 25, 2025 4.0 Overall, Paylocity has been a solid platform that helps streamline payroll and HR functions. While there are some syncing challenges between modules, the ease of use and functionality of the system outweigh the drawbacks, making it a valuable tool for our organization. Pros The user interface is clean and intuitive, which makes it easy for employees and administrators to navigate and complete tasks quickly. Cons There can be occasional issues with HR data not syncing properly with the time and labor data, which sometimes creates extra steps to reconcile. Review Source OG Olivia G. Sr. Director, Human Resources Non-Profit Organization Management Used the software for: 1-2 years ### "Great experience all around" November 6, 2025 5.0 Overall great. I would recommend it for smaller - mid sized companies for sure. I have now used it in 2 different companies. Pros It is user friendly on both the employer and employee side. The customer service is great, responsive and knowledgeable. Cons It is a little confusing to navigate PEAK to make sure you are searching for the right key word. Sometimes I may be using a different word and not sure how to keep looking. Review Source JB Jill B. People and Culture Generalist Religious Institutions Used the software for: Less than 6 months ### "The Best is Yet to Come" October 10, 2025 4.0 A slow start. Learning more every day. \[sensitive content hidden\] is an amazing Human Resources Consultant and making the transition easier. Pros Mobile app is easy. Recognition is a great way to affirm employees and coworkers. \[sensitive content hidden\] is an amazing Human Resources Consultant. Cons Employee fields are disjointed. It would be nice to have one opening page with all employee information. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Cost and service. Paylocity made a better sale. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and payroll capability. Paylocity features were exciting. Review Source NK Nick K. Accountant Accounting Used the software for: 2+ years ### "Paylocity is a Great Service" September 25, 2025 4.0 I would highly recommend Paylocity to anyone looking for Payroll online system, it's been such a help getting thru payroll. Pros I like the support that calling the service line gets you, everyone is super helpful and want to help you resolve issues. Cons Sometimes it can take a while for any tickets to get resolved, up to a month in some cases which is stressful if it's time sensitive. Review Source TW Tiffiny W. Business Manager Religious Institutions Used the software for: Less than 6 months ### "Super great payroll system!" November 20, 2025 5.0 We transitioned to Paylocity 5 months ago. The transition team was great! Now that the whole company is trained and using Paylocity regularly, we couldn't be happier with the day-to-day processes. Pros The system is super easy to use. We have several aspects, from website and mobile app, to time clock kiosks for employees to use. Cons It took some time to get everything set up to our specifications, but now that we are up and going, we are very happy with the options. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We were required to make the switch by our home office. Review Source Tomoya K. Customer service representative Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Paylocity is a good platform." January 27, 2026 5.0 I like using paylocity. I like the employee time tracking system. Paylocity is also good for team collaboration. Pros I like that Paylocity allowed me to manage my time for work easily. I also like that the platform is easy to use. Cons There wasn't anything that i did not like about Paylocity. It allows for easy employment engagement. Review Source AC Ann C. SENIOR MANAGER HR SYSTEMS AND TOTAL REWARDS Civil Engineering Used the software for: 6-12 months ### "Intuitive for newbies!" October 10, 2025 4.0 So far, I've had an overall positive experience with Paylocity as well as interactions with our representatives. Pros Being a newer customer to Paylocity, I find it very intuitive, and that's before taking any tutorials. Cons Finding articles in the knowledgebase could be easier. I sometimes feel that key words are not recognized easily. Review Source DP Danielle P. Benefits Administrator Food Production Used the software for: 6-12 months ### "Okay-ish, but Still a Miss" October 9, 2025 2.0 Pros Our dedicated support team is great: friendly and professional. We also appreciate the weekly calls with our team to review any open issues. Cons The system can't accommodate our needs, especially on the benefits side. We use Bswift as an alternative, but again, there are definite limitations and therefore have to use a third platform to house one of our benefit plans. Switched from [Proliant](https://www.capterra.com/p/187093/Proliant/) Unsure, I wasn't with the company when we moved to Paylocity. Review Source DS Dina S. Payroll Manager Commercial Real Estate Used the software for: 2+ years ### "Payroll Manager " September 25, 2025 5.0 Overall, my experience with Paylocity has been positive. The platform is user-friendly, regularly updated, and keeps up with evolving regulations, which gives me confidence that we’re staying compliant. I also appreciate the variety of features available Pros Paylocity consistently updates the platform and stays ahead of new regulations. customer service is generally responsive, and the platform continues to improve. Cons One downside is that account managers tend to change frequently, often due to promotions or internal transfers Review Source OP Octavio P. Bookkeeper Telecommunications Used the software for: Less than 6 months ### "Payroll Accountant Review" February 12, 2026 4.0 Awesome, it helps a lot to do payroll this way, i can centralize tasks of payroll on me, that previously were distributed along various team members, and i dont feel the extra pressure of this. Pros The intuition of the app and the automatation, also, for my company it was a big plus the value for money due to the fact that our previous payroll provider was a lot more expensive. Cons Is a little inflexible on some things, for example, on the taxes section for each employee, if you want to withhold an additional amount it only is possible on flat amounts, not on percentages Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Principally price per the company interest Review Source JM Jacqueline M. HR Non-Profit Organization Management Used the software for: 1-2 years ### "HR Generalist " November 20, 2025 5.0 It has been alright. I think the new updates will create a better experience for employees. There are many things that could be automatic. Pros It is very user friendly. It is easy for employees and admins. I like that it you can use many of the modules on their mobile devices. Cons The directions aren't always easy to understand. I think more things to be automatic like other HRIS. Review Source EAJ Esami Allan J. Web Developer Information Technology and Services Used the software for: 1-2 years ### "A remarkable experience with Paylocity" August 6, 2025 4.0 The software has great reporting capabilities and integrates well with other systems to cut down manual processes. Pros Paylocity is an all in one core HR software.We use the product for employee management and workforce planning.The product is easy to use and has real-time customer support services. Cons The software is very effective in payroll management and employee time tracking.We have not faced difficulties during implementation process. Review Source NA Nicole A. Coordinator Victim Services Law Enforcement Used the software for: 1-2 years ### "Paylocity: All-in-One HR and Payroll System That Works" May 12, 2025 5.0 Overall Paylocity has had a positive experience, now that I know how to navigate around the website and the app I can find my check stubs easily, I can how much available leave I have, if I need to request time off, etc. Pros Paylocity is simple to use to see my check stubs, make a time off requests and even change my benefits for insurance. Cons In the beginning I had to navigate the website to learn where to see my time off requests and where to find my check stubs.. I wouldn't say it's 100 percent user friendly, but with time and navigation it is understandable.. Review Source PB Patti B. HR Director Civil Engineering Used the software for: 2+ years ### "Decent software, lacking customer service" May 1, 2025 3.0 It was good in the beginning (8 years ago), but the extreme growth they have experienced has caused major customer service issues for clients. Lots of mistakes, missed communications, and having to repeat things to them over and over. Seems like they are trying to address this but it's still not great. Pros Good employee experience. Easy to navigate. Continual enhancements to stay current with competition. Cons Poor customer service from an administrator's standpoint. No ability to talk directly with various departments (ie. Tax, Reporting, etc.) which leads to way too much "pass the message along" and lots of wasted time. "Dedicated" customer service teams get changed on the client constantly, so there is no way to build a relationship. Slow to make needed software changes when issues are found. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity More robust product features and customer service Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Was experiencing software issues and poor customer service at ADP. Review Source MS Michael S. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "think twice" April 18, 2026 2.0 Been using it for months now. The onboarding experience was not good. Poor communication. they did not do the setup correctly or timely. Pros The price is good. When i have called, I get someone who can answer my questions. The mobile app gives plenty of information, so that is nice Cons It is one of the most convoluted, confusing payroll programs i have ever seen. And have been involved with payroll systems since the mid 1980's. The user interface makes no sense what-so-ever. The online help , doesn't help. Th time and attendance is pretty bad. No really data validation. very hard to to integrate the timesheet with payroll. two different people were involved, and they still did not set up the configuration correctly. The reporting system is...very unusual. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) cost was better. ADP just charged too much Review Source SB Sheila B. Clinical Services Hospital & Health Care Used the software for: 2+ years ### "Paylocity is Great" November 7, 2025 5.0 Our organization has used Paylocity for years with great success. Our employees like using the services Paylocity provides. Pros The ease of getting needed information for payroll. Paylocity is easy to access and navigate. I can access information quickly. Cons I haven’t found anything I dislike. I have used Paylocity for years and I don’t have anything to complain about. Switched from [Manual.to](https://www.capterra.com/p/10028113/Manual-to/) change in leadership and need to make organization efficient. Review Source JD Jessica D. HR Director Law Practice Used the software for: 2+ years ### "Good Product - Okay Service" September 25, 2025 4.0 Okay. I feel like they do a lot to be flashy but nothing to actually support people. I've had calls were the people don't sound like they want to help you. Pros Features and ease of use. I love the community page. I don't know a lot of systems that have this. Also, love the layout. Cons Customer service. You never know if you will get someone helpful. I needed support with an item and the response was oh it will cost you a couple of thousand for us to do it, you should call a tax advisor. Which ultimately we went through Paylocity. Review Source JA Janine A. Accountant Accounting Used the software for: 6-12 months ### "Great payroll platform, excellent customer service! Highly recommend!" September 25, 2025 5.0 Pros I have worked with other payroll platforms in the past and Paylocity exceeds other companies in customer support, prompt communication, features, and flexibility in payment processing. Great value for the money! Cons There really isn't anything I dislike about Paylocity. It just took me a while to get used to a new system. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Needed Post-Tax Simple IRA Roth tracked appropriately for employees and to show up correctly on the W-2s. Review Source RG Rashad G. Senior Geomechanicist Oil & Energy Used the software for: 1-2 years ### "Simple and Reliable Payroll Portal" July 30, 2026 5.0 I used Paylocity mainly to view and download my pay stubs. It was reliable, easy to access, and made it convenient to keep track of my payroll records without needing to contact HR. Overall, it provided a smooth experience for routine payroll needs. Pros Paylocity made it easy to access my pay stubs and payroll information whenever I needed it. The interface is straightforward, and I could quickly find recent and past pay records. Cons Some sections can take a little time to navigate if you're looking for less commonly used features. For basic payroll access, though, it worked well. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Company ownership was changed, subsequently leading to Paylocity Review Source SC Sara C. Project Manager Administrator Construction Used the software for: 6-12 months ### "Fair Enough" September 26, 2025 4.0 Pretty good. Those that are willing to help make it worth while. I haven’t had any issues with employees getting paid. Pros Monthly cost and fees. Sales team is great. No issues with payroll, online features seem to be useful. Cons Service help with account such as payroll and overall functions of the Paylocity software. Not user friendly at all. When I email service and ask for help on a task, I get very vague responses or a referred to the “help” section. No, I should be walked through the task. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity I choose Paylocity over the competitors because of the sales women who helped me and the cost Review Source AL Anastasia L. Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "OK Could be better" June 23, 2025 3.0 Okay, it works well, but it can be challenging to navigate where items are located in the software. I appreciate that you can customize and create your own training. Pros It works for many HR functions and tracks employee times, items, and reviews. The basic timekeeping does its job well. Cons They told us that it could alert employees when it was time to take a lunch break based on when they clock in, but in reality, it does not do this. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost of offerings, lunch break alerts were promised Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Not much offered in QB time, needed more robust employee management Review Source KV Katie V. HRBP Information Technology and Services Used the software for: 6-12 months ### "Good Service Help" November 20, 2025 3.0 Overall, not bad. For an enterprise system it works well. Like any system, bad data or bad systems architecture will set you up for failure. To get the most from the software, invest the time to get it right. Pros Customer Support is generally very reliable! You can also customize a handful of fields for ease of use. Cons The system is very payroll or finance oriented, and the data is structured in a way that's not useful for simple tracking. Customizations are available, but stored in odd places. Each "module" of the system does not interact the way I would prefer. Review Source CD Candi D. Administrative Coordinator Chemicals Used the software for: 1-2 years ### "Paylocity rating" November 6, 2025 5.0 Current usage of the system work like a charm and meets our current needs. When i have reached out for technical support i have received prompt, professional assistance with friendly and helpful reps. Pros Customer support makes communication and learning easy. Customer support reps are professional and friendly. Cons Only thing i can say is that I wish i had time to learn more about the system. I am confident there is much more available to our company's advantage. 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