# Page 31 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 31 - Reviews of Paylocity

## Showing most helpful reviews

Showing 751-775 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Melissa P.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Paylocity is awesome!!!"

February 26, 2026

4.0

Overall this app really helps keep track of my hours and money. Its also helps with borrowing money from my check early if need be

Pros

I like that I always know how many hours I've worked and always have access to the schedule. The borrow feature is very helpful too.

Cons

I would like to be able to change my direct deposit myself if need be and several options do not work.

Alternatives considered

[Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/)

Reason for choosing Paylocity

More user friendly and more self service options

Review Source

MP

Monica P.  
Recruiting and Onboarding Specialist  
Printing  
Used the software for: 2+ years

### "Paylocity...You need it"

June 4, 2025

5.0

Pros

I love how user friendly Paylocity is. It has all the reports and data that we need and is an easy way to track time.

Cons

Sometimes the certain reports we need are hard to find. But most of the time it is very simple and I can find it with few clicks.

Review Source

MD

Michael D.  
Payroll Team Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Service!"

February 26, 2026

5.0

Overall, I love the ease of use with the software. Customer service and the executive account managers are always very helpful.

Pros

Customer service is always helpful and polite. I do fine the software easy to use. The time tracking service is very user friendly.

Cons

Sometimes it can be time consuming to get results back from specific teams such as the tax team or the GL team.

Review Source

NW

Nathaniel W.  
Cook  
Food & Beverages  
Used the software for: 1-2 years

### "Paylocity veteran "

February 10, 2026

5.0

Oh well, I did fine because it was very efficient I didn’t find any flaws in the app that others could’ve found as far as keeping up with my time a pound that it was a little bit more efficient than a lot more other apps in the beginning, but now it has been super proceeded by a lot more AI generated ones.

Pros

Paylocity was the second time keeping after that I got to use within a company and found out that they were very Easy to use efficient with time reporting and had an outstanding customer service

Cons

The only thing that I found disappointing was that the issue of Paylocity not being available in my immature days of being a Restaurant employee so I didn’t have much accessibility to my previous times like others

Review Source

SD

Shyla D.  
Human Resources  
Executive Office  
Used the software for: Less than 6 months

### "Give \[sensitive content hidden\] a raise"

February 13, 2026

4.0

\[sensitive content hidden\], our implementation contact, is brilliant, flexible, resourceful, and I cannot say enough good things about her level of knowledge and support.

Pros

Our business is extraordinarily unique and Paylocity customer support has been phenomenal, they have held our hand every step of the way and tailored our system for us.

Cons

Where our business is so unique, we were a little mislead initially about what the system would be able to do, I will say that when these situations arised, our team was quick about helping us find alternatives that work for us.

Review Source

LP

Lisa P.  
HR Consultant  
Apparel & Fashion  
Used the software for: 6-12 months

### "HR Consultant "

September 25, 2025

5.0

It is easy to use for a new person for this role without any training. And, please do not transition this to an AI platform

Pros

I used this system for about 6 months. As a new user, the platform is easy to use. And, my service team was very helpfu.

Cons

As a new users, I would like to see tool kits, so that I can learn to us for things like processing and off cycle check, or how to set up a new hire.

Review Source

CT

Callie T.  
Sr. HR Manager  
Automotive  
Used the software for: Less than 6 months

### "All Inclusive Payroll/HRIS"

May 9, 2025

4.0

We have only begun utilizing Paylocity in full for a month, but we really like the system.

Pros

With paylocity we have cut the number of systems we use in half if not more creating a simple process for employees.

Cons

The differences between HR & Payroll and Time & Attendance seems to create more work by not syncing together.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Paylocity checked almost all of our boxes

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Lack of customer service and outdated technology at ADP

Review Source

NA

Nadine A.  
Business Office Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Paylocity experience"

September 25, 2025

5.0

Pros

Payroll is easy to do. Customer Service are always helpful and knowledgable. Even the chat is easy to navigate and always helpful. Much more cost effect than the last payroll company that I used.

Cons

There are no Cons. Paylocity has bee easy to onboard and have been with them for a while and have not had any issues.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

They were too expensive and it was hard to get in touch with anyone when I had a problem.

Review Source

ZS

Zachary S.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Great payroll company"

September 26, 2025

5.0

Overall experience has been wonderful compared to the two previous payroll companies I had been using

Pros

Customer support is fantastic the time tracking is on point as well as far as communication goes I can have everything resolved if I have a question in a matter of minutes

Cons

I can't think of anything I don't like about the software at least so far granted I've only been using paylocity to its fullest extent since July

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Horrible experiences I had with QuickBooks

Review Source

ASA

Andy Skerness A.  
consultant  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Robust but at a cost"

February 12, 2026

4.0

The system is robust when using multiple modules. This allows customization and a single source solution. The cost can be prohibitive.

Pros

It is a very comprehensive platform with many different modules that are very applicable to employers.

Cons

The modules are all there but at and additional costs can be prohibitive and not all modules communicate

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Adding more modules than just benefits and payroll.

Review Source

RP

Rishi P.  
HR Manager  
Hospitality  
Used the software for: 1-2 years

### "Ease of use"

September 25, 2025

5.0

Pros

Time Tracking is easy to use on Paylocity and get the best bank for your buck as it's one of the most competitive products out there.

Cons

I feel the communication and customer support can be better from their end. Features are easy to use but sometimes it takes time to find it.

Review Source

NB

Nick B.  
Senior Accountant  
Construction  
Used the software for: 2+ years

### "Lots of Potential, Not A Lot of Usability"

October 29, 2024

3.0

Overall, Paylocity provides a good amount of payroll, time & attendance, and time off information, however, it is not always easy to navigate the website. There is a platform for all company announcements, but it forces employees to go into another program in order to view them. We have had issues setting up exports to work properly with Sage Intacct, consisting of needing two exports, one for labor cost and one for labor hours.

Pros

There is a decent amount of information in Paylocity if your organization utilizes it.

Cons

It can be difficult to navigate when you do not use the program often. Messages that are created from Paylocity and emailed to employees do not include the full message in the email, preventing employees from reading the entire message without having to open Paylocity.

Switched from

[ExakTime](https://www.capterra.com/p/149379/ExakTime/)

Two reasons; 1. ExakTime did not allow for per diem tracking. 2. We switched accounting software and Paylocity was supposed to have better connectivity.

Review Source

DJ

David J.  
optometrist  
Medical Practice  
Used the software for: 2+ years

### "Paylocity review"

April 26, 2025

4.0

I found that Paylcocity is satisfactory. I have switched to a different company, so there may be better alternatives

Pros

Paylocity is a software program that allows employees to check their pay information online

Cons

Somewhat complicated to navigate and find information you need

Review Source

IJ

Isaac J.  
Project Administrator  
Construction  
Used the software for: 1-2 years

### "Overall a Decent Experience"

November 6, 2025

4.0

Overall, my experience with Paylocity has been positive. They take security very seriously, which can occasionally be annoying when you are trying to get help, but it is reassuring that they take it so seriously.

Pros

I like the onboarding process. It took a little bit of work to get it off the ground, but now it is working great. And my employees find it more convenient as well.

Cons

The software is a bit convoluted at times. It can be difficult to find what you need, and adjusting permission settings is like navigating a labyrinth.

Review Source

FH

Fred H.  
HRIS Analyst  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Looking Forward to Using Paylocity More and More"

October 7, 2025

5.0

It has been great. It's flexible enough to accommodate creative solutions to our unique problems. I'm still learning a lot of it, but I hope to assist my organization increase our use of it.

Pros

Unlike the CRM/ATS system I used at my old job, Paylocity runs much smoother and the staff are way more knowledgeable. I've seen firsthand that these systems can be extremely buggy. Our employees find clocking in and out very easy, and our payroll department is able to get their job done as well.

Cons

The learning curve can be a bit steep, just because there are so many features. The learning management system can be a bit tricky to use on the front end.

Review Source

PS

Patrick S.  
IT Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "So close but so far."

August 23, 2025

3.0

Promising but very limited. Their platform looks like it can do quite a bit, however, when it comes down to limitation you are still doing much of the work yourself.

Pros

Their support team is responsive. Their platform is very reliable and is relatively easy to track employees.

Cons

They had no way to manage contracts, or foreign employees. Their LMS has few options to include automations requiring HR staff to trigger 20-60-90 day plans. Their platform lacks reasonable mechanisms to track employee compliance which causes our HR team to track compliance outside the HRIS system.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We were wanting more functionality in the LMS in automations.

Review Source

GC

Gulmira C.  
Case manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy platform for all HR needs. "

June 10, 2025

5.0

I used Paylocity for all HR related inquires, sign in and out, finding paychecks, requesting breaks.

Pros

easy to maneuver, find context, sign in and out, make changes, pay stubs, day off requests and HR connections.

Cons

Everything is easy, nothing not to like about Paylocity versus some apps do not allow making changes.

Review Source

SH

Sonya H.  
Administrator of Business  
Libraries  
Used the software for: Less than 6 months

### "Amazing Customer Service"

November 21, 2025

5.0

I'm enjoying my experience so far and I appreciate that the system is so user friendly. Customer service is amazing and its great working a company that's knowledgeable about their product.

Pros

The customer service experience was great and the rep was very knowledgeable. He took his time in making sure I understood the processes and answered every question that I had. I appreciate the communication and making things so seamless in learning the system.

Cons

The wait time could be better. I was on hold for more than 30 minutes. I can really say that I fault the reps because it could be just a lot going on but better wait times would be better.

Review Source

SE

Sawyer E.  
Recruiter  
Chemicals  
Used the software for: 6-12 months

### "Veseris Review"

November 6, 2025

5.0

Pros

I have really liked the easy interface and good customer support. The in person Paylocity event in Austin was a great experience and good extra touch.

Cons

There is a lack of features to be able to edit text in job description when launching a role. When you need to copy and paste text into the field it is hard to change font and size.

Review Source

MM

Madison M.  
Assistant Teacher  
Education Management  
Used the software for: 1-2 years

### "Paylocity is a Great Tool"

March 9, 2025

4.0

Overall, I enjoy using Paylocity to keep track of my benefits and my time in/out at my job. I think the platform is very easy to manage and I enjoy using the application on my iPhone. Overall, it is super helpful.

Pros

I think Paylocity is a great management tool for a company and it is very beneficial for employees to keep track of things like timesheets, PTO/Sick time, other benefits and more.

Cons

I do not like how the software makes you change your password very frequently, I wish a different security measure was put into place. I have had some difficulty with trying to clock in at work and getting the change password request.

Review Source

EJ

Elaine J.  
Accounting Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Paylocity is an easy to use payroll system"

November 20, 2025

5.0

Pros

Paylocity has great customer support, and they always answer in a timely manner. The reports are easy to navigate and relevant to our business needs. Payroll setup is also easy to use.

Cons

There sometimes is a bit of back and forth emailing customer support, but when that happens I'd call the Paylocity support line and they usually can resolve it quickly.

Review Source

SL

Sheree L.  
Secretary  
Graphic Design  
Used the software for: 1-2 years

### "Super customer support "

September 26, 2025

5.0

Since we’re busy with our specialized day-to-day operations we don’t have a lot of time for HR. I’ve had to reach out to customer support several times to be guided through payroll processing whenever a new employee situation arises. Each time the agent is very patient and supportive, and an extra bonus is the hold time isn’t bad at all.

Pros

I was wary about switching to a new payroll company but after learning the system I’m a satisfied customer. The ease of processing payroll has won me over!

Cons

Some navigation in the system is a bit hidden and I’m also missing the orange colored buttons that helped me figure out what to do next.

Review Source

ZA

Zach A.  
Service Manager  
Chemicals  
Used the software for: 2+ years

### "Everything works great"

December 24, 2024

5.0

I use it for multiple things and it works great for all

Pros

I like how there are so many features that are available through Paylocity

Cons

There honesty isn’t anything I do not like about it

Review Source

KP

Kennedy P.  
Master Esthetician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Software - Very Efficient"

June 29, 2025

5.0

Paylocity is an efficient, effective software that has provided consistent great service. I recommend for all companies.

Pros

I loved how Paylocity's software easily allows employees and administrators to not only track payments, but to communicate directly through the app.

Cons

I do not like how outdated the app can appear, and can be slow at times for users. The overall aesthetic of the app can be improved for an appealing feature.

Review Source

MT

Marty T.  
Accounting Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "Accounting Supervisor"

March 24, 2025

3.0

We have had problems, but customer service usually helps resolve any issues that are a burden.

Pros

The ability to run payroll smoothly and run reports.

Cons

Sometimes the updates make it harder to navigate throught the menus.

Switched from

[MEDHOST EDIS](https://www.capterra.com/p/6000/MEDHOST-EDIS/)

Administration wanted employees to be able to access own profiles.

Review Source

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