# Page 39 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 39 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 39 - Reviews of Paylocity

## Showing most helpful reviews

Showing 951-975 of 1820 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Kimberly M.  
Controller  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Paylocity Is the Go To "

May 4, 2021

5.0

My overall experience with Paylocity is very positive. My implementation went very smooth and the continued follow up made the process work very well. Since then, there have been no major issues or mishaps. The most important thing to me is paying employees promptly and accurately. While Paylocity cannot prevent human error, it does do all it can to advise, report and remind about items which could present issues . We are very happy with Paylocity and all it has to offer.

Pros

Paylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.

Cons

It is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.

Reason for choosing Paylocity

I used Paylocity for 8.5 years at my previous employer and it all made sense to me. I was familiar with the product, the implementation and the results I could expect.

Review Source

SM

Sarah M.  
People & Culture Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Terrible implementation, customer service, and not user friendly. I'd give 0 stars if I could"

March 9, 2021

3.0

If it weren't a hassle to switch systems, I would switch in a heartbeat. This is a terrible platform and I am unimpressed with the company as a whole.

Pros

We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.

Cons

Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own. Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now. Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable. They have a lot of reports, but finding what you need is nearly impossible.

Alternatives considered

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Reason for choosing Paylocity

They had better reviews and referrals and they integrated seamlessly with our ben admin tool

Review Source

KP

Karen P.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Good HR and Payroll System"

July 28, 2021

4.0

Overall, we are happy with Paylocity; however, there are a few things, like I mentioned earlier that seem a little behind the times.

Pros

I find the reporting feature to be robust because the reports available contain all of the information I need to report on. E.G., Date of Hire, Supervisor name, employee list, payroll data.

Cons

The paid time off balance information really needs to improve. Currently, employees don't see any accrued or used PTO until the next payperiod (semi-monthly). Employees would like to see their balance in real time.

Alternatives considered

[Namely](https://www.capterra.com/p/143606/Namely/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

We selected Paylocity because the pricing structure was better for us and it seemed to be a more current/modern system.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paychex was a little behind on upgrades, reporting, different modules communicating/working together. We needed more.

Review Source

JO

Joe O.  
VP of Finance  
Computer Software  
Used the software for: 1-2 years

### "Essential Tool in Modern Finance Tech Stack"

February 16, 2021

5.0

The overall user experience is excellent. Airbase helps Welkin improve accounting accuracy with fewer reclasses and supports a much faster monthly closing process. Time savings come also from the vendor self-onboarding process, which allows to save key documents such as W9/W-8BEN and contracts. Real-time spending monitoring also allows department owners to check on their spending without finance/accounting support.

Pros

\- Automatic bill coding with OCR (time savings). - Automatic credit card coding with receipt management function. - Excellent onboarding and implementation team. - Fast responsive customer support team. - Airbase improves features based on customer feedback. - Fast and meaningful product improvements and great UI/UX. - Early access to beta features on request (such as receipt audits, advanced approvals).

Cons

\- Airbase lacks a few features to replace some other tools effectively (e.g. Expensify). - Annual fee could be lower or cashback on credit cards higher. - International payments still not supported as of early Feb.2021

Alternatives considered

[BILL Spend & Expense](https://www.capterra.com/p/166905/Divvy/)[Brex](https://www.capterra.com/p/182054/Brex/)[Ramp](https://www.capterra.com/p/207081/Ramp/)

Reason for choosing Paylocity

In our vendor evaluation in 2019 Airbase received high scores for key features such as automated accounting procedures (bill coding, credit card coding/approval processes), receipt compliance, vendor self-onboarding, and departmental spending monitoring/reporting). While Brex offered the biggest credit (one-time $5K AWS) and slightly larger cashback reward program (recurring), Airbase offered overall more time savings for the accounting/finance team.

Switched from

[BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/)

\- Improved accounting accuracy with fewer reclasses. - Faster monthly accounting closing process. - Vendor payments and onboarding through automation. - Efficient year-end receipt compliance audit. - Real-time expense reporting / monitoring by department. - Better UI/UX experience for the accounting team.

Review Source

CG

Corina G.  
Human Resources Business Partner  
Retail  
Used the software for: 2+ years

### "So good, selected a 2nd time"

February 17, 2021

5.0

I first used Paylocity 10 years ago at a prior employer when we were changing our payroll system. When I left that company last year, we were still using Paylocity and happy with the services it provided. At my new employer, I was tasked with finding a way to leave a P.E.O. and researched several other systems before settling on Paylocity again. For the functionality and the pricing, Paylocity was very competitive for what we needed.

Pros

The features that Paylocity offers for an entire HCM system is very easy to use and implement.

Cons

It isn't always scalable. Some features that get rolled out are in the early stages making them difficult to implement all the time because the pieces desired are missing. We had originally planned to use the recruiting and applicant tracking system but it would take so long to set-up, it doesn't make sense to move from what we have been using that has so much of our previous history already available.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Ease of use and familiarity were what eventually swayed the decision. Having used it in the past would make the transition easier for me and would allow me to get the system up and running quickly and utilize the features effectively.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We wanted to leave the PEO and ADP was so expensive. It also wasn't user-friendly and required a lot of calls to the service team for assistance. When the customer service person is #2 on your frequently called list, it is time to find a new service.

Review Source

VR

Verified Reviewer  
HRIS System Manager  
Hospitality  
Used the software for: 6-12 months

### "Easy to use UI on top of siloed applications and databases"

March 21, 2022

3.0

During the sales cycle it was committed to have a lead account manager. Once the contract was signed and from the first kick off call, we soon realized there are silos of people and not one account manager. For each application area that was implemented we had another contact that had to be keep up with. We implemented: HR & Payroll, Time & Labor, Benefits, Performance, Recruitment, etc. In total we were interacting with 20+ people that did not do any knowledge transfer/collaboration. You should also note, that every call with be recorded during your implementation. Paylocities idea of application support is to send an email of feedback note into a black email box and then there is no visibility to the person who entered the issue to begin with. I would not recommend this product for a larger employer that has complex HR requirements.

Pros

End users find mobile app and scheduling easy to use.

Cons

There is no concept of a test system (even for additional licensing), there is only the option of a production tenant. This impeds the ability to test a process before it is deployed to application users. There is no system architect that is available from Paylocity that can explain the overall architcture and the integration points. This was requested several times and there is no central data model that is utilized accross the applications. Therefore employees created in HR & Payroll are duplicated in Time & Labor. There is a ton of manual data entry and verification if you are planning to implemented HR & Payroll and Time & Labor. Support processes are not meeting expectations Paylocity set for SLA's

Review Source

VR

Verified Reviewer  
Learning and Development  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Just... Don't."

January 5, 2024

1.0

Horrible. Paylocity makes my job more difficult every day. As an HR employee, Paylocity is the root cause of every problem in our department. If I had the option and Paylocity were free, I would still pay to use something else.

Pros

The visual appearance. For the most part, things LOOK professional.

Cons

Everything else. Every part of the system is built to look like it works, but it all stops there. It's like a carboard cutout. Yeah, it looks like a person, but from every other perspective, there's NOTHING there.

Review Source

JP

JOSE P.  
CFO  
Environmental Services  
Used the software for: 2+ years

### "Paylocity really works for us"

May 17, 2021

5.0

Overall the customer support is one of the best I ever dealt with.

Pros

all the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...

Cons

The employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Price and the potential and innovation the company showed...

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

ADP was very basic, and their next level up was very expensive and did not due as much as Paylocity

Review Source

AC

Alison C.  
Exec. Director  
Philanthropy  
Used the software for: 1-2 years

### "Persistent Issues/High Turn-Over"

July 4, 2018

3.0

Their sales is excellent and they will sell you what they have while telling you they can make anything else work as they started as a "tech company." Be warned however, you never actually get to talk to a "tech person" if you have issues with their system and therefore, nothing ever changes. They also have a lot of turn-over and it appears that they lose their quality representatives to promotions and seemingly do not have incentive for those quality employees to stay in the representative positions. Those left to support the customer are typically very new and/or entirely unpleasant to work with. If you see exactly what they have during the sales pitch and it works for you, this company could work well for your payroll needs! I would highly discourage any employer from using this company if you have employees that work outside of typical daytime work hours. I do not have confidence that they are willing or able to fix some of the detrimental payroll issues that we are experiencing.

Pros

There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

Cons

We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues. For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day you clocked in. This is a huge issue at the end of the week when employees would get paid for overtime in that week if we didn't manually adjust their time sheets to split the shift at midnight. I'll state that again... we have to manually edit every time sheet to correctly prevent incorrect payment of overtime. It's extremely time consuming and often leads to more errors and Paylocity has failed to mitigate this issue at every chance. Secondly, some of our employees receive a shift differential if they work certain hours. Paylocity reportedly has a set up for this that "works at other companies" but in our experience, it is a serious disaster. Their code/rule/setup does not catch the correct hours for adding the differentials and does one of six things: 1. It does not add the differential at all 2. It adds the differential to some, but not all, of the correct hours 3. It adds the differential to hours that it does not apply to 4. It adds a double differential and on rare occasion a 1.5 differential 5. It adds random dollar amounts at the differential rate with no corresponding hours 6. It occasionally pays all of the hours correctly for one or two employees per payroll To sum this up, we have to review ever employee and manually adjust these calculations. I'll state that again... we have to manually edit every time sheet to correctly pay our employees. It's extremely time consuming and often leads to more errors. Paylocity has also failed to mitigate this issue at every chance. Lastly, we have been with Paylocity for almost exactly 2 years and are now working with our sixth company rep who can guarantees, like all the others, that they will solve this issue. There has been one attempt at resolving the issues that

Review Source

BB

Becky B.  
Sr. Director of Human Resources  
Entertainment  
Used the software for: 2+ years

### "Highly Recommend"

February 16, 2021

5.0

Overall, I've been really really with Paylocity. I think they've done a really fantastic job updating the system for COVID related issues such as FFCRA, ERC, etc. For that, I am very very very thankful.

Pros

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system. They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool. I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades. Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

Cons

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing. There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

Review Source

SC

Sofia C.  
Accounting Manager  
Education Management  
Used the software for: 2+ years

### "We love it, our employees love it, our auditors love it too!"

July 27, 2021

5.0

Saves time, PR processing is not a hassle anymore. The only thing we have to worry about, is the difficulty of time changing when someone forgets to login.

Pros

Clock-in/out was a gamechanger. It took some time for the employees to adjust to it, but they are not up and running with it. The convenience of everyone having their own portal to login and download their PR related docs was also a gamechanger. We love Paylocity.

Cons

No, It does more than we ever expected an HR software to do before

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/)

Reason for choosing Paylocity

Price

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Price was lower and time-clock was impressive

Review Source

ES

Emily S.  
Sales Operations, Purchasing, Quality  
Medical Devices  
Used the software for: 1-2 years

### "Easy to implement payroll software"

May 20, 2021

5.0

Paylocity has simplified and streamlined our payroll process. After switching from another payroll provider, and paper and pen to record hours, it has been a seamless transition to Paylocity for our team.

Pros

Paylocity is intuitive and simple to use. Prior to implementing Paylocity, our team members used paper to record all hours worked. The switch to recording hours in Paylocity was seamless amongst our team members.

Cons

We didn't find any aspects of this software to be difficult to learn or use. If anything, I believe we could use more of Paylocity's features, such as applicant tracking and benefits management, as time progresses.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

The pricing and overall features offered by Paylocity surpassed that of ADP.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We struggled with Paychex customer service. Paylocity pricing was also more appealing to us.

Review Source

KA

Kerri A.  
Senior Human Resources Manager  
Consumer Goods  
Used the software for: 2+ years

### "Easy Payroll for Smaller Business"

November 3, 2022

4.0

Overall, our experience has been positive. In the 18 months that I have been at this company, however, we have had 4 different sales people assigned to us. Each time there is a change, they reach out to try to upsell us additional products that we do not need. I have had the same conversations several times, as the notes do not seem to transfer from one account rep to the next. Our team has also received several solicitations from Paylocity, as our legal name (which is on our account) is not the same as our dba.

Pros

Paylocity is a user-friendly system. The Employee Self-Service interface is easy for the employees to use. It is easy to add new employees and process the payroll. The system also directly interfaces with our benefits provider, so our new hire and open enrollment processes are seamlessly integrated with little to no adjustments on my part. The system is a la carte, so you don't need to implement products that you don't need.

Cons

The issue resolution process could be better. We are assigned a dedicated Service team member (and appropriate backup), so all requests go through them. In some cases, Service can handle the request quickly, but some take significant time and escalation. They also act as a go-between for the Tax team, so something as simple as updating an Unemployment Tax Rate can often be delayed.

Review Source

TR

Tina R.  
Human Resources Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Paylocity Rating"

May 6, 2021

5.0

Time and Efficiency Savers: 1)We were able to go from a paper based evaluation process to an electronic based process with Paylocity. 2) We we able to go from a paper expense report to an electronic based process where the expense flowed automatically from employee to supervisor to their paycheck. 3) ACA reporting is handled by Paylocity. 4) Benefits Open Enrollment is now electronic with Paylocity. The employee elections, changes, deletions, all flow from HR directly to the carriers. No more having to log-in to various carrier portals to make these changes. 5) File feeds are big time saver. 6) We saved money on employee training courses by using the training courses offer by Paylocity. 7) Paylocity offers many compliance dashboards that saves time and money as it flags errors in real time.

Pros

1) You have a dedicated Account Manager. 2) I have worked with a few payroll companies during my HR tenure and Paylocity by far is the best product on the market. It is so user friendly. Employees love it because it is easy to use, it has a mobile app, and anything they need related to payroll and benefits is in one place. 3) Transferring from our old payroll company to Paylocity was an easy transition. Paylocity provides you with a dedicate account manager for payroll and time entry. The do all the work. 4) Compliance with Paylocity cannot get an easier. There are Compliance Dashboards, ACA Reporting Dashboards, Year End Reporting Dashboards. Everything is configured in the system and ready for your review in each of the Dashbaords. 5) Paylocity has the most user friendly Reporting feature I've seen in any product. Lots of standard reports. Easy to use custom reporting featuring. 6) Lots of module that you add as you need, Perf Mgmt, Expenses, Recruting, On-Boarding, to name a few. 7) Performance Mgmt module is so easy to set and customize to your needs. Employees loved using it. It includes a Journal feature that the managers can keep notes throughout the year.

Cons

No Cons. I've used other payroll companies in the past, Paylocity far exceeds all of them.

Reason for choosing Paylocity

Most features for the price

Review Source

EC

Eleanor C.  
Human Resources  
Retail  
Used the software for: 1-2 years

### "Payroll Processing Platform with integrated human resources tools"

May 17, 2021

4.0

Overall, my experience with Paylocity has been very beneficial. Each obstacle that our company has faced in terms of HR and payroll, Paylocity has been able to guide us through. Paylocity is a great platform for facilitating and administrating employment details.

Pros

This software comprehensively ties together many aspects of a human resources department. This makes it easy for a small business owner who may not necessarily need to hire a individual dedicated human resources to facilitate the necessary components of providing wholesome employment. Paylocity has strong reporting and data processing in addition to robust customer support that effectively and efficiently help troubleshoot potential obstacles.

Cons

It seems that some aspects of the software don't exactly tie together. For example, when entering an hourly employee group in HR and Payroll, I often forget to add them into employee groups in time and labor. Subsequently, the supervisor has no way of tracking the employee's timecard. Additionally managing benefits in the employee's payroll file versus the HR file. Although this may be because our company does not fully utilize the benefits package that Paylocity offers.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Paylocity

The previous owner's of the company recommended this product to us.

Review Source

BB

BARBARA B.  
Corporate Controller  
Wholesale  
Used the software for: 2+ years

### "Very Satisfied"

March 1, 2021

5.0

Having our payroll taxes and tax returns taken care of and the assistance in resolving problems. Saves us time and worry. Paylocity can accommodate the employees with every deposit needs and changes, which again save us time in trying to meet those requests.

Pros

The ease of processing is what I like most about the software. It is functional to our needs, especially the tracking of hours, wages, and benefits which make reporting and budgeting easier. Best customer service.

Cons

The most difficult to understand is the ACA tracking. Some employees always need fixing. Entering Holidays from year to year sometimes has issues in making sure that it automatically loads into employee files.

Reason for choosing Paylocity

I was convinced that Customer Service was there and Paylocity's product appeared to be easy to use.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Customer Service became almost nonexistent. They we to a chat like room you were to go on with other clients to see if you could find anyone having the same problem or if anyone had a solution. I did not have time to search for my concerns or assist others with their concerns and my concerns should not become the concerns of anyone other than ADP.

Review Source

LS

Loni S.  
Controller  
Restaurants  
Used the software for: 2+ years

### "Paylocity is great!"

August 17, 2023

5.0

Overall, we are very pleased with Paylocity. We've tried all the big ones (ADP, Paychex, etc) but have never had great experiences with those companies. Paylocity takes care of our every payroll need and reports tax information to the government accurately and timely on our behalf.

Pros

Paylocity makes processing payroll easy. I process payroll for 6 entities and Paylocity makes this an easy task by allowing data imports from POS systems for some locations and time & labor tracking within Paylocity for others. Additionally, all onboarding is done within Paylocity so no need for paperwork or saving employee legal documents outside of Paylocity.

Cons

Sometime customer service can be hard to reach for questions but they do eventually get back to you with resources.

Reason for choosing Paylocity

Ease of useAttentive customer serviceAccurate and timely tax filingsTime & Labor Onboarding

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We had bad experiences with both of these companies. Taxes not reported timely or accurately. Terrible customer service or none at all/no response. Paylocity treats us like we are just as important as a large company.

Review Source

VR

Verified Reviewer  
Human Resources Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Don't believe the sales person lies - Terrible Customer Service - LACKING FEATURES & AUTOMATION"

November 3, 2022

1.0

THE WORST service & features. Spend more & save more in the long run, I promise

Pros

Onboarding is nice to have, I really like this module, just wish there was more we could do with it. We are still limited and having to use outside software to do things we thought we could do with this system.

Cons

The service is terrible, from the sales process, through implementation to several months in . Lack of Features, lacking BASIC features. & there is no hope on the rise. We have had to run so much outside of this system.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

we were referred

Review Source

Joshua F.  
File Clerk Reception and Office Services  
Law Practice  
Used the software for: 2+ years

### "Pay-lo-Pay-high-City"

July 9, 2023

3.0

Lots of user issue experiences, but really good on the administrator/ administrative side

Pros

Has a great amount t of flexibility for it's users, and a fantastic arrady

Cons

Although it has great user flexibility and capability, it also has horrible redundancies that hamper useability

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Cost/ legal issues

Review Source

jL

jeramie L.  
Quality Manager  
Machinery  
Used the software for: 2+ years

### "First time integration from paper based system."

August 3, 2023

3.0

We were integrating from a paper-based system. The lack of development and automation in our existing system made integration difficult. We relied too heavily on manual intervention and Paylocity did not adjust to this easily. My negative experience was largely due to our own sub-standard infrastructure. I felt HR bought the program and then after the sale was complete, we tried to see if it would work for us.

Pros

a lot of features, easy to navigate within the system, ability to incorporate outside documents into training modules.

Cons

when it didn't work, we would not know or recognize until the problem grew. Time, attendance, vacation accruals, and other features did not tabulate correctly, but it was not easy to identify.

Review Source

German Jose F.  
Director of Digital Marketing and eCommerce  
Financial Services  
Used the software for: 1-2 years

### "Airbase immediately refunds sales reports"

June 6, 2023

3.0

I've mentioned out loud almost everything I've already mentioned, I hated to repeat myself, however, it's wonderful that a system works so well and, more importantly, so quickly, on such a dreaded thing as expense reimbursement. It transforms it into a pending job and not a thing that is put off for an extended period of time because it works so well.

Pros

I love the way it works well for my own reimbursements, plus it is efficient for the team I write, which supports me. I have used websites in the past where personal returns were simple, however, it was complicated when trying to control or approve for other members of my staff. Airbase is hygienic and simple, regardless of the activity on it. Refunds per order are quick, as you only need to show proof of payment and the system detects it.

Cons

It's rare that I find something that can't be improved in the slightest, however, Airbase seems to be this for me. It's simple and straightforward, and the control screen is really clean (I can't think of anything to perfect).

Review Source

LB

Loraine B.  
Admin  
Retail  
Used the software for: 1-2 years

### "Paylocity "

May 7, 2024

4.0

Pros

It is easy for everyone to use for clock in/out and getting paid.

Cons

Expensive for what you get compared to others.

Review Source

EB

Emily B.  
Graphic Design Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "The Future of HR"

February 19, 2023

5.0

Overall, Paylocity is a robust piece of software that comes with a great mobile app!

Pros

I loved the mobile app and the ability to easily view my paystub whenever I needed. Their paystub feature provides a helpful breakdown of all the categories of deductions, taxes, 401k, gross pay, net takehome, etc. The ability to request time off and get PTO approval from my manager was also very helpful. It was great being able to see my remaining balance. At my previous job, I had to keep track of all my PTO on paper, so Paylocity made this a breath of fresh air! We also used the goal setting feature to write out my goals for the year and track my progress.

Cons

This software is so robust that sometimes it is easy to get lost in navigation. I had a really hard time locating the Goals feature, so that portion wasn't the most user friendly. Our HR team also says that the software is pretty locked in as far as what it can do, so if there is a more custom feature you want to put together, you probably won't be able to do that.

Review Source

MB

Mitch B.  
Senior Accountant  
Accounting  
Used the software for: Less than 6 months

### "Paylocity has been a great tool for our company!"

December 20, 2022

4.0

Our overall experience has been very positive. The implementation process went smoothly and felt like we had a good team at Paylocity helping us get started with the product. The system was able to meet our pretty sophisticated needs and has been a very good investment if you are looking to move into a more user-friendly product.

Pros

Some of the best parts of this product is how everything is connected and works well together. There is no disjointed feeling as you move from one part of the software to the next. This makes life as an HR professional, payroll preparer, or general accountant a lot easier. We appreciate being able to place all of our HR processes and especially onboarding into Paylocity and eliminate a lot of busy work behind the scenes.

Cons

We wish the workflow software was a little bit further along but we have been told it is a priority in development right now so that is good to hear.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

We chose Paylocity because it was a good price for what they offered and the site was very user-friendly. Other products we looked at were not as easy to navigate.

Switched from

[Netchex](https://www.capterra.com/p/162115/Netchex/)

We made the switch because we needed a software that was a little bit more sophisticated and more connected across all of its programs. Netchex could be a very good tool for some companies, but we needed one that was a little bit more advanced for our needs.

Review Source

Lillian G.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Using Paylocity, I can efficiently manage HR"

August 2, 2023

4.0

The ability to set goals is Paylocity's strongest suit. It helps the user stay focused and accountable while also providing insight into the priorities of employees and how those priorities relate to the overall goals of the business.

Pros

I like how user-friendly the system is and how readily available the data about employees is for study. Another positive is that it may be customized to become your company's complete human resources and payroll solution.

Cons

Customer service has been frustrating and useless in the past, but we've now built constructive partnerships and are seeing better results as a result. The reporting is similarly mediocre but serves its purpose.

Switched from

[Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

By centralizing previously disparate procedures, Paylocity has vastly improved our onboarding procedure. Compared to our previous payroll provider, this option is a major improvement.

Review Source

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