# Page 40 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 40 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 40 - Reviews of Paylocity

## Showing most helpful reviews

Showing 976-1000 of 1820 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Katrina V.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "All HR processes can be automated using Paylocity"

September 15, 2023

4.0

One-stop payroll processing for maximum convenience. It files payroll taxes and does the math automatically. It's also a great tool for getting new hires up and running. Because of how easily it can be done now, no special training is required.

Pros

Excellent service is provided to customers. Every time I've had to contact customer support, I've been blown away with the kind of service I've received. I've never had to wait more than a minute to get an answer to a query I've had.

Cons

There isn't anything about Paylocity that bothers me. Everything is explained clearly and in terms that a newbie can grasp. Those links to assistance are a big help. Additionally, navigating the menus and links is simple. Simple and obvious in its construction.

Switched from

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Namely](https://www.capterra.com/p/143606/Namely/)

Prior to using Paylocity, the onboarding process was handled manually. It's a great perk that you can tailor your messages to both new and existing staff.

Review Source

AW

Alex W.  
President  
Real Estate  
Used the software for: 6-12 months

### "Good product, terrible support"

July 7, 2022

4.0

Our team has lots of experience migrating large systems from one software provider to another; while these projects are always nuanced and challenging, we've never experienced the lack of support and integrity that we experienced with Paylocity.

Pros

The product is both well designed and executed. While implementation and support have been another story, the product's functionality and ease of use have been enjoyed by both our administrators and users.

Cons

Unfortunately, our organization had an extremely poor implementation experience. Like many, our industry has some unique payroll tracking and reporting requirements; however, through numerous meetings, Paylocity's salespeople and implementation specialists ensured the product could handle these requirements out of the box. With consultation from Paylocity's team, we scheduled over three months to implement and test the product before going live for a stress-free experience. Unfortunately, our experience was the opposite of what was promised. In addition to breaking numerous commitments and being misadvised by our implementation specialist on multiple occasions, we were not re-assigned an implementation specialist for over a month, which pushed us past our "go-live" date. Ultimately, we had to self-implement the product to a large degree. After seven months with the product, we are still waiting on promised fixes to multiple issues. We have tried for months to address these experiences and concerns with Paylocity's \[SENSITIVE CONTENT\] of Implementation Services and other higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short responses we receive don't address the topics we have raised.

Review Source

JS

Jill S.  
Financial Supervisor  
Individual & Family Services  
Used the software for: 2+ years

### "We use the Payroll Management module primarily."

May 4, 2021

5.0

I have been pleased with Paylocity and the support.

Pros

I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).

Cons

We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.

Reason for choosing Paylocity

Our third party administrator of our retirement plan and our insurance broker both recommended Paylocity because their interface is so good.

Review Source

AH

Angela H.  
Payroll Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Very Intuitive and User Frendly System"

May 4, 2021

4.0

I have worked in many systems and Paylocity is by far my preference. Their implementations are smooth and their product is exactly what they promote it to be. Their robust reporting features have allowed us to better support our finance team in creating more accurate financial backup. The ease of use for our users has created more accurate timekeeping and labor cost allocations.

Pros

Paylocity is very a very intuitive system. All of our team members, from the more computer savvy to the infrequent computer users liked the ease of use of Paylocity.

Cons

I really don't have any negative feedback. Paylocity is very good about collecting feedback from customers and working to implement changes in the software to meet their clients needs. Many companies say that, but I have witnessed in many instances that Paylocity has DONE it.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Flow of the system and ease of use for the end user.

Switched from

[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)

Completely dissatisfied with previous solution. I had previously used Paylocity in a prior company and knew Paylocity was a good fit for Blue Sky Vision.

Review Source

TM

Tom M.  
Chief Operating Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paylocity User 5+ years"

October 26, 2021

4.0

The system works well once configured properly and its price point is strong; the system has a broad set of capabilities to meet a wide range of needs however implementing these various solutions can be frustrating as the customer support model is, in my opinion, flawed. A single point of contact is assigned however anything involving system changes or functional additions requires the issue be assigned to an 'internal team' where queues tend to be extremely long.

Pros

The product has excellent, though not intuitive, report writing capabilities.

Cons

Implementation was a challenge; platform has week customer support often taking days, or even weeks, to have issues resolved when they crop up. The system is complex, as most powerful systems are, and finding employees with experience with the platform is difficult.

Reason for choosing Paylocity

Reporting capabilities; cost.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Poor performance on the part of PayChex at the time; cost considerations.

Review Source

Sarah C.  
Speech Language Pathologist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Slow but thorough"

May 1, 2021

5.0

Personablity and productivity were high on their good side and the overall flow and application of the app or desktop site were both high positives, and even though you had to wait 48 hours usually for a response, when you needed help you at least know they're reliable and responsible...even if they're not hasty.

Pros

This company had excellent rollout of the product into the work environment with the most amazing customer support I've ever received. Training and utilization were easy to understand and execute, with very little hiccups at all. Their app is colorful and keeps you very updated on your progress and profile management issues!

Cons

There wasn't an easy way to find answers to questions "fast", you would always get a personable and functional response to your questions from a real human who knew your name, but sometimes an immediate assist is more important than an overly communicative/thorough one.

Review Source

VR

Verified Reviewer  
Owner, Consultant  
Human Resources  
Used the software for: 2+ years

### "Well-rounded HRIS"

February 20, 2024

4.0

Pros

I've had many employees mention how easy the platform is to use. I, myself, enjoy the ease of set up and administration. Especially when it comes to implementing NEW modules, the team has been great.

Cons

It can me almost TOO many options. But, for a certain size company, I can see the additional options becoming more important.

Review Source

SM

Sharon M.  
Human Resources Manager and Financial Administrator  
Legal Services  
Used the software for: 2+ years

### "Paylocity consistently meets our needs and provides support when needed."

February 22, 2021

5.0

I found HR & Payroll so unbelievably easy to use that we soon added the user friendly Time & Attendance module, later, the Expenses. We delayed adding Expenses because they did not yet have the Proxy setup. As soon as they got that going, which decreased the time we spent on expenses reimbursements by more than two thirds. When Covid shut our office down last March, I was so glad I was already established with Paylocity and had already begun to look into more features. We were able to quickly add Onboarding, Performance Management, and Benefits Enterprise, so we transitioned pretty seamlessly to a remote working. Impressions are a big hit with all of our employees. Great way to hand out kudos.

Pros

The thing I love most about Paylocity is having all the various modules that make my work life easier. We transitioned our payroll to Paylocity in 2015 because our service at the time did not have ACA compliance capability. The ACA compliance was the most important feature, and it continues to be something I rely on. We have since added many other features, all of which solve our business needs.

Cons

The one complaint I have about Paylocity is that I cannot impersonate a user. I don't know what users see on their screens and that makes it difficult for me to walk them through any processes, especially now that I cannot just walk over to their desk.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Same features but much lower price.

Review Source

Steve B.  
Operations Director  
Management Consulting  
Used the software for: 6-12 months

### "Disappointed and looking at alternatives"

July 9, 2023

3.0

Everyone in HR and senior management is disappointed with Paylocity compared to what they thought they were getting when they switched from ADP and Bamboo HR.

Pros

Checks a lot of the boxes our company had for needed features.

Cons

Our HR folks are constantly complaining about issues with payroll accuracy, QuickBooks integration errors, and late tax payments/reports. I have constant log-in problems with Chrome, Edge, and Firefox -- hope to resolve by implementing SSO.

Review Source

CB

Carol B.  
Sr. Accountant  
Printing  
Used the software for: 1-2 years

### "Paylocity Review"

May 4, 2021

3.0

Our of the 4 payroll companies that we have used over the last 10 yrs, Paylocity is my favorite. The program is the easiest to use and the employees like it the best.

Pros

Over the last 10 years, our company has used 4 payroll companies. The timecard feature is very easy to use for the employees to enter their time and for the managers to approve their time. Our employees also like the information that they have in the self-serve portal and that it is easy to use. They were able to download copies of their w-2 and any pay statements that they wanted. They can also make changes to their demographic and direct deposit information without having to submit this information for someone else to enter.

Cons

I am not fond of the reporting. The way our company is set up in Paylocity, there is some information that we are not able to get on the reporting.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Pricing and Paylocity seemed to be easier to use.

Review Source

VR

Verified Reviewer  
MBA Candidate 4.0/4.0 GPA  
Higher Education  
Used the software for: Less than 6 months

### "So many functions - so many complications"

August 18, 2020

5.0

The customer service team is on call all the time. The trainings are super helpful and they really want to help you. They did everything they could that their system allowed for and the tried their hardest to help transfer and transition as much data as possible. Not everything updated during the last update and we had to manually a lot of profile and payroll issues because of this. Because of how amazing their support team is, they get a lot more stars. Also, there's so many functions, I haven't even used them all!

Pros

Paylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!

Cons

l know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.

Review Source

KD

Kendall D.  
Human Resources Executive  
Hospitality  
Used the software for: 1-2 years

### "One central hub for all HR-related needs"

July 14, 2023

4.0

Paylocity overcomes the problem of disjointed HR procedures by centralizing them under one roof. This increases efficiency and decreases ambiguity. Additionally, the mobile access capability allows us to operate from anywhere, greatly increasing our adaptability.

Pros

The intuitive layout of Paylocity streamlines daily operations. Complex procedures like payroll and human resources administration are simplified. In addition, it provides me with in-depth reports that inform my judgment.

Cons

It's not easy to adjust Paylocity so that it meets all of my company's requirements. Due to its generalizability, it doesn't always mesh with our processes.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Knowledge Base has the information I need, when I need it. After only a month of utilizing the system, I already feel very proficient. It took me a lot more time to get up to speed on other platforms. Simple, easy-to-understand terminology and procedures.

Review Source

JS

Jennifer S.  
Controller  
Hospital & Health Care  
Used the software for: 2+ years

### "To move to Paylocity or not?"

February 22, 2021

5.0

The integration was a large undertaking; however, we did them step-by-step. The payroll has been huge. We've gotten back hours to our days along with the reassurance that some random thing didn't go wrong with payroll that was previously out of our control. The piece of mind that everything is working as it should is worth all the effort.

Pros

The integration in the software with all of the different areas, i.e. benefits, recruiting, payroll, ACA, W2, timecards, HR all make it worth the effort to transition to this software. The company and software have delivered on all of the promises that were made when the software was pitched to us.

Cons

There are only small, personal changes that I would make. They are small picky things that I would like but do not hinder the software in any way.

Reason for choosing Paylocity

I do remember that we chose Paylocity because it was already functioning at the level we wanted and that the other platforms were promising to be in the near future without guarantee.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paychex Flex didn't offer the integration that Paylocity offers with benefits, HR, timecard, expenses and all of the other features that Paylocity has. In addition, we continually ran into glitches or downtown with Paychex payroll platform. It was frustrating and worrisome.

Review Source

MM

Madison M.  
Benefits & HRIS Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Better than most HR Systems for the price"

December 2, 2021

4.0

Overall, I truly like using Paylocity and feel that it is much more user friendly for both employees and admins. I would definitely recommend Paylocity to my peers in HR.

Pros

I use Paylocity for onboarding, employee record management, benefits, payroll, reporting and status changes (LOAs, terms, etc.) Paylocity's features can do almost everything that an HR team would need, with only a few lapses that we hope they can improve. The service team is easy to reach and pretty knowledgeable/helpful. Additionally, I assisted with implementation of the product, and I feel that it was pretty smooth and easy to do compared to other HRIS's I've assisted with implementing.

Cons

There are only a couple cons with the software, which are really more of "nice to haves" rather than necessitates. One being that the system does not allow for bulk imports of certain information past implementation. We recently discovered we wanted to start tracking something in the system, and without the ability to bulk import it we had to enter everything manually. Additionally, there are random glitches that the service team is working to resolve, like issues with requesting time off on the App and tracking employee documents in the system. I hope that these issues will be resolved soon.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We wanted more integration with other systems we used, such as COBRA, ATS, etc. and better platforms for Onboarding and Benefits.

Review Source

DH

Demetric H.  
Inventory clerk  
Government Administration  
Used the software for: 2+ years

### "Paylocity Review 2023"

November 26, 2023

5.0

Paylocity is a great app where employees can clock in and out track their payroll and even request vacation time.

Pros

Paylocity is a very accurate and reliable easy to use employee application.

Cons

Direct deposit timing can be inconsistent.

Review Source

Nicole L.  
Director of Human Resources  
Retail  
Used the software for: 2+ years

### "User friendly HRIS"

February 22, 2021

5.0

Paylocity has been amazing through and through. We have been able to do so many great engagement activities thanks to Community. Managers are able to submit journal entries on the go for quick responses and feedback.

Pros

We love the mobile capability for our team. Most features are accessible from smartphones, which helps our technicians in the field.

Cons

The benefits of EDI transfers were more of an issue that it's worth implementing. Rates changes and the open enrollment spreadsheet is cumbersome. It's our least favorite product.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

401(k) 3rd party administration.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paychex was not meeting our needs as far as mobile technology capabilities.

Review Source

CD

Carrie D.  
Controller/HR Director  
Hospitality  
Used the software for: 1-2 years

### "Paylocity Review"

March 10, 2021

5.0

My overall experience has been good with Paylocity.

Pros

Paylocity is in my opinion a very user friendly software to navigate. The ability to create custom reports is great as well as the ease of hiring and terminating employees. The reporting module was an essential piece in filing for the PPP loan forgiveness.

Cons

I have found the GL upload to be most difficult and it is still not completed I do a manual entry of this for payroll into my accounting system for every payroll. I would love to have someone when it is off season to reach out and assist with this.

Review Source

VR

Verified Reviewer  
Family Involvement Coordniator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Accessible "

December 5, 2022

5.0

I was not a fan at first but I warmed up to it as it made things easier to manage. I felt like supervisors had less hoops to jump through in properly managing and changing information. It is also easier to adjust information throughout the year such as W-2 and for supervisors to approve requests quickly.

Pros

Accessible for all staff in all places which is essential when work is becoming more and more remote. It is also easy to track timesheets and vacation.

Cons

It has so many features on both payroll and employee sides that it can be difficult and overwhelming for those who are not familiar with technology and does take some time to get used to.

Review Source

LC

Leslie C.  
Sr. Director HR  
Information Technology and Services  
Used the software for: 2+ years

### "Evaluate Closely"

October 27, 2022

3.0

Cost is reasonable and product is good for small companies under 200 employees.

Pros

Good for small companies under 200 employees.

Cons

Basic system, no bells and whistles. System connection of various modules needs to flow better. Dashboard View needs upgrades. Service reps need to improve on quick and accurate responses.

Reason for choosing Paylocity

Cost and product offerings

Review Source

CY

Catherine Y.  
Call Center Hiring Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "User friendly, very functional tool for more than just time keeping"

July 7, 2022

5.0

Pros

It allows us to manage most of our processes in one place from receiving resumes to onboarding to timekeeping and more. It is so much more than just a time clock and it is user friendly enough that our staff can utilize it with minimal training.

Cons

It sometimes does strange things that we cannot explain. The general description for us is that it is "possessed". It is more likely than not user error, but sometimes it seems to just miss punches, lose info, etc.

Review Source

Gary J.  
Human Resources Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Highly effective for human resource administration"

August 25, 2023

4.0

Creating and delivering pay stubs for employees has been a breeze. I am able to keep precise records of my earnings, tax withholdings, and other perks because to this platform.

Pros

It was convenient to have all my resources in one location thanks to the consolidated platform. In particular, their payroll system stood out. Compensating and paying out employees, as well as keeping tabs on their deductions and perks, has never been simpler. It was really easy to create and send out pay stubs with only a few clicks.

Cons

It took some time to become used to the platform's interface. It took me a bit to learn my way around the platform and figure out how to utilize it effectively, but I'm now well familiar with all of its features and capabilities. It would have been more efficient to adjust quickly if we had been given more specific instructions or training.

Switched from

[APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

Very useful and attractive data presentation.

Review Source

Adam D.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Does what I need it to but there are better options available."

August 15, 2017

4.0

It processes payroll down to the local level accurately and on time. The system can also track employee performance which we use for routine employee reviews. It is nice having an all in one solution for my HR needs.

Pros

The customer service is fantastic and really easy to work with. I like the company. As to the software, it does what I need it to. They process the payroll on time and without errors. Getting it setup can be time consuming but once it is setup, fairly easy to use. I am also an internet based business with employees in several different states. They are able to process payroll for all of the tax jurisdictions down to the local level. The software saves me countless hours every month/year.

Cons

The software doesn't 'just work' for a couple of reasons. The first, you can screw the system up and there are plenty of ways to do so. You have to know how it works, so the system isn't dummy proof. Second, there are a few items where you have to game the system to get it to work. As in, if you don't put a check mark here it won't do what you want but it isn't intuitive enough to know you need that check mark. It isn't the best for small business. And I do get the feeling the system is built for larger enterprises. There are a few minor features missing that I have used in other systems that help run a small team. Like being able to sync my outlook calendar to PTO requests or birthdays. You can export those dates, but it won't automatically show up in your calendar like other systems do. While there is a portal for employees, my employees have a hard time understanding how to use it. It isn't super complicated but also not super intuitive. I don't have a problem as the administrator of the system because I am in there all of the time. But for employees that might log in once every couple of months, it can be kinda annoying for them.

Review Source

RR

Richard R.  
COVID-19 Contact Tracer  
Hospital & Health Care  
Used the software for: 6-12 months

### "Paylocity will make your job simpler. "

April 4, 2023

5.0

Paylocity was very pleasant to use as an employee and if a future employer wanted to implement this, I'd gladly agree.

Pros

Paylocity's simple user-interface, fast speed, thorough documentation and explanation of how your income contributes to taxes was refreshing to see. It was never a hassle to check it for relevant payroll information or tax documents.

Cons

Paylocity does have a very simple design that adds to its charm but it does seem behind as compared to other software with a more modern look. For some, this can make them skeptical of using it in a contemporary context but this is honestly only a minor complaint and the only one I have.

Review Source

EF

Eric F.  
Chief Operations and Financial Officer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Robust system, not the most user friendly"

May 4, 2021

4.0

We have 100s of contractors who are managed separately from our full- and part-time staff. Paylocity enabled us to handle the different demands of both groups.

Pros

A very robust system. Keeps abreast of policy changes making it easy to consider options. Extremely function rich with many reporting options, sometimes to the point of fault in that it takes some training to become familiar with the system. Integration and customer services have both been excellent.

Cons

The system is not the most user friendly, but it adds functionality in place of user experience. For example, adding a new 401k/403b program took multiple calls with customer service to be sure everything was set appropriately. Same for HSA enrollment. The full product requires more than a basic level of technical proficiency.

Alternatives considered

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Paylocity

Feature suite for the pricing

Switched from

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

Zenefits could only handle a limited number of contractors in it's system. Their benefits integration and customer service were not at the same level either.

Review Source

Patrice T.  
Owner  
Education Management  
Used the software for: Less than 6 months

### "Great product, I am happy with Paylocity"

July 30, 2023

5.0

Overall, I am happy with Paylocity as my payroll provider and time management system. I will be using their onboarding next and hope to review my experience with that feature next.

Pros

I like most how easy the portal is to use. I also appreciate how quickly customer service picks up each time that I call for support.

Cons

During implementation I would have liked more support with setting up my DBL/PFL and other feeds. I worked with 3 different specialists during implementation which made account set up feel delayed.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Easy of use and pricepoint

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Hidden fees

Review Source

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