# Page 41 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 41 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 41 - Reviews of Paylocity

## Showing most helpful reviews

Showing 1001-1025 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WW

Weston W.  
VP  
Retail  
Used the software for: 2+ years

### "Great system that's flexible and I can pay for what I need"

August 4, 2022

5.0

Pros

I love the interface and intuitive location of tabs. Finding what I need is easy and the search gets me answers to most questions without having to call tech support

Cons

I don't like that my account manager keeps changing, I understand turn over is high currently but it's much better to not have to "fill in" each person I call on whatever issue we were working on. There is currently a gap between what we can do remotely on the mobile app and what we can do in the browser based system. I need more functionality on the mobile devices.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Their ability to give me what I need and not some giant package with things that cost me but I'll never use... Paychex was comparably priced but the company didn't seem like they would keep up with product development as well as Paylocity.

Review Source

Collin E.  
HRIS / Payroll Analyst  
Retail  
Used the software for: 2+ years

### "Solid Payroll Platform for Small to Medium Size Businesses"

December 13, 2018

3.0

If you are a small to medium size business, this could be a great vendor for you. However, if you predict growing to a large enterprise level company down the road, it may be best to consider other vendors who can scale with you. In our experience, we outgrew Paylocity's functionality, and its system limitations caused us to move to another vendor. That is not to the fault of Paylocity however; I'm sure Facebook doesn't use Quickbooks!

Pros

Payroll platform is fairly robust compared to other systems targeting the small/medium size business demographic. Customer support and Reporting Suite is above average. I never had any problems with working with them at a company with around 150 employees. Cloud-based system is fast and nimble. Year end process was fairly painless. Can handle high-frequency payroll (we process weekly). Low processing time from pay period end to payday (Next day). Pricing is competitive!

Cons

The software is comprised as modules. Not an all in one solution out of the box. We utilized the HRIS and Payroll modules of Paylocity. I prefered the Payroll system over the HRIS, which seemed to be more of an afterthought. Implementation and support quality is not the best I've seen compared to other vendors. We ultimately transitioned to a larger payroll vendor with more robust functionality once our company grew to about 250 employees and do not regret it.

Review Source

PB

Pamela B.  
content screener  
Media Production  
Used the software for: 2+ years

### "Paylocity is an agravating time clock and needs serious help and upgrading to actually be user friendly."

September 20, 2018

2.0

This tedious piece of tech has caused me a ridiculous amount of frustration just trying to accomplish a SIMPLE task that should barely be given thought during the working day. The whole point, I thought, was to make the experience seamless and help productivity. I am highly annoyed that my company chose Paylocity over the system we had previously, which I never gave a second thought, and mind you, can't recall the name of because it WAS THAT EFFICIENT. I am not the only person at my company who had had to make due with this sub par program. It needs serious work to make it actually function, and is not worth whatever my company paid for it.

Pros

I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Cons

1\. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening. 2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue. 3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN. 4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

Review Source

Heather B.  
Executive Assistant  
Entertainment  
Used the software for: 6-12 months

### "One of the Best Employee Management and Payroll Systems Available"

May 31, 2021

5.0

FANTASTIC! They have wonderful customer service, the platform is beautiful and intuitive, the functionality is amazing... Highly recommended for anyone looking for an all-in-one employee management system!

Pros

Paylocity is basically an all-in-one HR, benefits, payroll, compliance, and employee files storing software. Through it, you can find onboard new employees, assign compliance training, process reimbursements, access an org chart, pull customizable reports on demand, and even include different OpCo employees in the org chart, even if they're not listed as employees within your actual company.

Cons

This is incredibly nitpicky but I really wish the "work email" feature was more prominently featured within employee demographics and profiles. It's there and available, but not super easy to find if you don't know where to look, and also is not listed in the Report Writer as an option for a field. To pull all email addresses in the company, you have to pull a specific demographics report and modify the information in that report to exclude all the other unnecessary details.

Review Source

AW

Alex W.  
Corporate Director of Human Relations  
Hospitality  
Used the software for: 1-2 years

### "Paylocity Pros & Cons"

May 18, 2021

3.0

Our relationship got off to a VERY rocky start and while things have definitely improved we continue to have concerns about your ability to provide adequate support for our needs.

Pros

I always try to find the positives and there are good things about Paylocity - especially their reporting tool. Their customer support has almost always been very friendly. Payroll is straightforward and easy to use.

Cons

Needs more seamless integration with all of the available products offered - specifically with Time & Labor. I would really like to see clients have more abilities to make changes without the need to always wait for client support to return calls/emails. It has become more and more clear that as Paylocity has grown that you are unable to keep up with the support needs of your clients. There also seem to be a lot of areas where the information is redundant and seems like it could be streamlined to make the platform more efficient.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Netchex](https://www.capterra.com/p/162115/Netchex/)[Inova Payroll](https://www.capterra.com/p/147551/Inova-Payroll/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

We inherited your product from the previous company.

Review Source

JS

Jennifer S.  
Director of HR  
Sporting Goods  
Used the software for: 2+ years

### "Fantastic Product and Support"

May 17, 2021

4.0

Pros

I love many features about Paylocity. The ease of use is outstanding and the dedicated customer support is fantastic!

Cons

We moved away from Paylocity simply for the fact they do not offer international payroll. We needed a system that could integrate various countries into one platform for ease of use. Had it not been our goal to consolidate our processing, I would still be with them.

Review Source

JB

Jerrica B.  
IT Manager  
Retail  
Used the software for: 1-2 years

### "Quick and Painless"

July 17, 2023

5.0

Pros

Access to everyone's records and time make it easy to work with multiple people at the same time on getting an issue solved. The physical time clock is great for all the employees to use. Correction was quick and easy for any clocking in error or HR issue. The transition of data from the other payroll software was done perfectly.

Cons

The issue of the first set up was terrible. We had a team to help us transition and get the set up for the system changed about three times before we could actually move forward. Running reports can also be hassle if you are looking for something specific.

Switched from

[TimeTrax PC](https://www.capterra.com/p/145790/TimeTrax-PC/)[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

PrimePay was getting to expensive on top of being hard to use.

Review Source

LS

LeighAnn S.  
HR Manager  
Construction  
Used the software for: 1-2 years

### "You can do SOOO much better"

September 5, 2019

2.0

None. I spent SOO much time trying to fix issues on a regular basis. Complete waste of time.

Pros

GPS tracking for mobile punchers. Nothing more

Cons

Oh gosh...how much time do you have??? There are so many issues. I guess I'll try to hit the highlights. The City mandated paid sick time- it took them SIX MONTHS to get this programmed CORRECTLY. My ACA forms were completed incorrectly. I received notices from the IRS for two of my four companies that the forms needed to be redone and resubmitted. Paylocity never responded to my WEEKLY requests for updates on the status of the corrections. I ended up manually correcting and resubmitting myself. We made updates to our 401k plan. It took a month for them to get the matches calculated correctly and we didn't know until Q3 that when they did the set-up, they click a box to over-ride IRS regs (WHY is there even such a thing???) so I had employees that over contributed and over matched. When raising the issue with PL, the Rep said to just refund the excess (clearly he had no idea about 401k rules). On another occassion, last check of the year, my payroll person had to re-process a check for someone with 401k. When re-running the check she noticed the 401k contribution was missing (she didn't realize he hit the yearly max) so she contacted Paylocity. The Rep told her to CHANGE THE EMPLOYEE'S DOB!!!! so the system would allow a catch-up contribution and then change it back after she processed the check. HE WAS NOT ALLOWED A CATCH-UP. Needless to say, the employee received a distribution the next year for the excess contribution. HORRIBLE response to issues.

Review Source

MS

Michelle S.  
Director Human Resources  
Medical Practice  
Used the software for: 2+ years

### "Best Company I've worked with in a long time!"

May 10, 2021

5.0

Great!

Pros

Paylocity has an amazing support team. When I need something, I call and someone is there to help me immediately. I never have to wait on hold or for a call back. Very user friendly!

Cons

The implementation was rough, that was three years ago, so maybe things have changed, but I was over promised and underdeliverd. The sales team needs to work better to truly understand all the things the systems can and can't do

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Better options for me and the needs of our organization

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP customer service sucked! And their system isn't user friendly

Review Source

JH

Julia H.  
Project Manager  
Consumer Services  
Used the software for: 1-2 years

### "All in One HR Software"

October 5, 2022

5.0

Pros

Paylocity makes it easy for us to manage everything from onboarding, timekeeping, PTO, and payroll. We had two separate systems for timecards and payroll and no system for onboarding before and Paylocity has helped us go almost completely paperless. Timekeeping is easy and the mobile app is excellent for the employees.

Cons

Since the product is modular (pick and choose which modules you would like), some processes require a little hopping between applications but everything works very well together.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Paylocity offered the best pricing and best set of features for our needs.

Switched from

[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)

Our timekeeping app was awful and not well integrated with our payroll system

Review Source

VR

Verified Reviewer  
Managing Editor  
Publishing  
Used the software for: 2+ years

### "Easy to Get Lost in the Amount of Functions Paylocity Provides"

April 22, 2021

5.0

With Paylocity, our company keeps track of everyone's hours worked for our various clients on a number of tasks so that the appropriate client can be billed accurately for the work done. We also use it to great benefit to track pay and paid time off. Other than some qualms with the ease of use, Paylocity has been a great success at our company.

Pros

Paylocity makes it easy to track and fill out our time worked every day. While that is where it finds its daily usage on my end, Paylocity also has a number of additional functions to its website capabilities. With Paylocity, I can keep track of my paychecks, my available time off hours, request time off, and monitor those requests.

Cons

Paylocity's interface and number of functions can make it rather difficult to find the section of the site I am looking for at times. We have to input our time and tasks into Paylocity regularly, but the site's security logs users out after only a few minutes of inactivity, though it only logs out once you try to update a timesheet or navigate to a new page on the site, and I have found it to be buggy at times when trying to log back in after this occurs. Some sort of timer and "keep me logged in" option, or at least an automatic logout after X amount of minutes, would be incredibly beneficial.

Review Source

TN

Tom N.  
Human Resources Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Some flaws, but still probably the best HR system I've used."

May 4, 2021

4.0

Overall experience has been positive. Can escalate service issues with Paylocity sales staff as needed.

Pros

The system is constantly being updated. Previous issues I've had with the system, such as confusion on how job descriptions are listed have been fixed in future updates.

Cons

Reporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.

Alternatives considered

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

Reason for choosing Paylocity

Paylocity had the most features and came down in price to meet the lowest bid that we had.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Gusto was very limited when we hit 100 employees.

Review Source

Chris O.  
Interior Design & Sales  
Building Materials  
Used the software for: 6-12 months

### "Works well and consistently"

June 16, 2023

5.0

Very happy with this. Easy to learn, great for learning more about your company.

Pros

Ease of access to all your needed information. One stop shop to check pay, time off, benefits. Or make requests for time off or shift changes.

Cons

Some items could be streamlined. A personal settings option may achieve this. If there was a light training video or two that introduces you to the options, that would be nice.

Review Source

ES

Elaine S.  
CFO  
Automotive  
Used the software for: 2+ years

### "Another average payroll system"

October 28, 2021

3.0

Overall our experience has been average at best. Customer service and speed to resolution has been an issue.

Pros

Employee notification Employee search option Timekeeping

Cons

Customer service. Lack of knowledge on reporting requirements Reporting features Difficult to access historical employee data Not obtaining the service level that they "sell"

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Unhappy with the product and it did not meet our onboarding requirements

Review Source

DM

Dorota M.  
Controller  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Depending on a support team assigned to you, Paylocity can be great or dreadful"

September 27, 2023

2.0

Overall experience great at a 200+ employee company; but horrible at a 25+ employee company.

Pros

At my previous job (200+ employees), the support team I worked with at Paylocity was very knowledgeable, effective and efficient. Issues were fixed promptly, guidance was easy to understand, responsiveness was great, support team were knowledgeable and easy to work with.

Cons

At my current company (25+ employees), dealing with Paylocity is a nightmare. The team assigned to me takes MONTHS to address/fix an issue, they are badly trained and not very knowledgeable, some are patronizing, they send you back and forth from a call to an email, from an email to a call without a resolution; what should be a quick matter takes a lot of time and energy and stress to get resolved; when I needed to escalate, I did not receive a call back from the manager, etc. I would not recommend Paylocity for a small company, because the support is dreadful.

Review Source

VR

Verified Reviewer  
Content strategist SEO (Marketing digital)  
Marketing and Advertising  
Used the software for: 1-2 years

### "Paylocity, a low-cost human resources and payroll software package"

September 8, 2023

5.0

In short, Paylocity is a robust solution for human resources and payroll management, guaranteeing transparency and security of user data.

Pros

As a digital marketing freelancer, I'm often asked to lead web projects (that exceed 1 year's work). In these cases, I team up with other freelancers. I've enjoyed using Paylocity software to manage human resources and payroll. In my experience, I've really appreciated the online payroll processing features and the fast data entry. This saves an incredible amount of time, and everything is done in complete transparency.

Cons

I can't think of a single negative aspect of using Paylocity's payroll and human resources management software; I find it very efficient for payroll and human resources management.

Review Source

eC

eva C.  
Comp and Benefits Lead  
Information Services  
Used the software for: 2+ years

### "Gets the job done"

September 6, 2022

4.0

Pros

It has been a while since we switched over to Paylocity, and I suppose that speaks to how well it works, but I specifically remember the implementation process being very easy. For our purpose, mostly payroll, Paylocity works perfectly fine. It does not have the best user interface, but it works just fine. As a payroll administrator, you have a lot of autonomy to make changes as you need without having to call in.

Cons

Reporting can be a bit of a pain. They market their reporting system as easy and you can create any report you want from the fields that are in there, but creating a custom report is much harder than we thought. Many times, we find ourselves calling in to get the report that we need/want. And even then, if we export it to excel, it has so many spaces and gaps that it makes it difficult to play with. Their customer service can also be lacking. We rarely ever get our rep on the phone and they always take so long to get back to us when our issues are more complicated such as getting a W-2 corrected or amendments on tax returns.

Review Source

SG

Sue G.  
VP, Finance and Operations  
Financial Services  
Used the software for: 1-2 years

### "Pros and Cons"

May 4, 2021

4.0

Overall it has been a good experience and a good value for the price.

Pros

We are a small firm (10 employees), so we did not need a robust system to manage our current payroll. We were looking for something which would grow with us, so we wouldn't need to change systems. Paylocity offers many tools which we are not currently using, but will need in the future. It is very easy to run Payroll, Customer Service is timely in their responses and keeping the customer updated if an issue takes a little more time to resolve.

Cons

The connection to our financial software system, QuickBooks Online, is not intuitive. Even after a year and a half of using Paylocity, the connection is still not set up properly because the heavy lifting is done by the user. It would be helpful if Paylocity would take a more active role in setting up the link.

Alternatives considered

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

Reason for choosing Paylocity

Paylocity is more advanced and better suited to serve us as we grow.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Mainly because of price

Review Source

KW

Kristen W.  
HR Manager  
Food & Beverages  
Used the software for: 2+ years

### "Paylocity Review"

February 22, 2021

5.0

Overall, I love Paylocity. I implemented Paylocity at my old employer and when I switched job, I implemented the new employer to Paylocity too.

Pros

The best part of this software is how user friendly it is. I also really like the customer service. Having my own designated representative is very important to me and saves a lot of time. We utilize a lot of the features of this software and really don't have any complaints. Whenever there is something that needs improvement, you can request an enhancement and the team will look into fixing it.

Cons

I wish there was the ability to quickly calculate time off balances on the employee screen while including approved PTO requests in the future. There are a few things in the performance dashboard that I didn't love, however I am hoping to get these resolved before next year with help from the Paylocity team.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paylocity had ACA reporting at the time when Paychex didn't. Paylocity was a lot less expensive. Better reporting.

Review Source

VR

Verified Reviewer  
Supervisor CSR  
Medical Devices  
Used the software for: 1-2 years

### "Paylocity"

November 5, 2023

4.0

Overall paylocity gets the job done. With being able to do just about everything u need to keep track of employees time and information helps alot.

Pros

I like how i am able to keep track of what i worked for the week, how can submit pto time for approval without any issues and how can view my tax documents, and can clock in and out on the app for my phone if need be.

Cons

How it freezes when trying to go to certain tabs and when trying to clock back in from lunch, and how the app for the phone sometimes wont let u in at all.

Review Source

Dmitri L.  
Financial Controller  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best AP solution for SMB to MidSize businesses"

June 23, 2020

5.0

From start to end we had an amazing experience with the sales process, implementation and daily operations. Highly recommend!

Pros

The best thing about Airbase are not the constant flow of features, the insanely fast support team or even the ease of deployment. The best thing is the architecture for approval flows and how the product team pays very close attention to customer needs. The approval flows are setup in such ways as to allow each team to be fully automated in their approval flows and forbids circumvention of controls, thus allowing us a very high level of confidence that each person is accountable for their purchases.

Cons

I highly recommend Airbase, however, this is a new product and I also recommend spending a lot of time analyzing each nuance of your AP process needs before moving forward as not all features are immediately available. At the time of writing this review, international payments are not yet ready but Airbase has communicated their roadmap and we know exactly when this will be rolled out. The minor drawbacks have not impacted our improvements in performance, quality, and stability of accounting controls or slowed us down at all.

Alternatives considered

[Intelligent Spend Management](https://www.capterra.com/p/402/Ariba-Spend-Management-Suite/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Tipalti](https://www.capterra.com/p/236980/Tipalti/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Switched from

[BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/)

Bill.com is knows for its sync issues and weak approval flows. Airbase not only fixes both but also gives you tools to validate everything through reporting and flows that are flexible but reliable.

Review Source

VR

Verified Reviewer  
Chief Operating Officer  
Food & Beverages  
Used the software for: 6-12 months

### "Very few kinks"

September 29, 2020

4.0

Overall, implementation was good and reporting is one of the few bumps. We expect as we use the system and learn it better, we can make it work for us.

Pros

It was easy to roll over into paylocity from our old system and we like that we are able to still cut payroll checks in-house. The time management and benefit feature is nice and the portal is very user-friendly.

Cons

This was the most expensive solution we looked at. While we decided it was probably the best for our uses, the jury is still out on whether it is worth the money or not. We have found that our old system produced better reports that were specific to our industry (restaurant) and that Paylocity does not have the same reports set up.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[Greenshades](https://www.capterra.com/p/148355/Benefits-Solution/)

Review Source

AA

Anne A.  
HR & Admin Manager  
Machinery  
Used the software for: 1-2 years

### "Paylocity makes HR processes painless"

February 16, 2021

5.0

The integration of their modules make it easy to track employee participation and completion. I love having a digital record of all HR processes - compensation, performance reviews, training, tax documents, etc. Less paper in the employee file. The information is readily available to associate's who are able to ask relevant questions to HR.

Pros

I love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.

Cons

It was a challenge to get the COBRA file information flowing to the carriers from Web Benefits. It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Paylocity was a full cycle suite of HR software modules that allowed for the seamless flow of data. It makes every day tasks easier to track and process.

Review Source

NR

Nathan R.  
CFO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great product for a growing business"

May 10, 2021

5.0

Pros

Very intuitive platform that allows you to add modules as the need arises. Great having everything and everyone in one place.

Cons

Implementation was more of a chore than I had planned-- took a solid year before we had it built out the way we wanted it, but now we couldn't be more pleased.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

We'd simply outgrown the capabilities of QB Payroll and needed a more comprehensive HRIS package.

Review Source

RM

Rachel M.  
Controller  
Hospitality  
Used the software for: 2+ years

### "Hospitality / Country Club Review "

October 25, 2023

3.0

Paylocity is good at getting the answers to questions and follow through but they do not proactively have the answers ready for when we ask.

Pros

Paylocity has some really great features like a payroll import for one-off charges, reimbursements, etc. They also offer a preview payroll register so multiple people can review before it gets transmitted.

Cons

When we started with Paylocity, we had a dedicated point of contact who everyone in the office used from HR to accounting-we all spoke the same language. That person seems to change very frequently now so there is less of a feeling of comfort like someone knows our business needs.

Review Source

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