# Page 43 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 43 - Is Paylocity the right Payroll solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 43 - Reviews of Paylocity

## Showing most helpful reviews

Showing 1051-1075 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DK

Deb K.  
Processor  
Biotechnology  
Used the software for: 1-2 years

### "Paylocity Should you invest? "

March 24, 2022

4.0

Overall Paylocity has been an improvement to employees . Ease of use has been a perk

Pros

Paylocity offer so many Pros. User friendly, the go to for all HR questions. Group chat, Clock in & out, has a dashboard, performance reviews, easy for employees to use. I can go on & on

Cons

I have no cons to speak of at this time

Review Source

JL

Jen L.  
Accounting Specialist  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Happy Customer"

May 4, 2021

4.0

No system is perfect, but we are overall happy with Paylocity. They have multiple modules that we just keep adding on that make connecting with employees and having one system for multiple aspects of the business very easy.

Pros

Paylocity is easy to use for users. I love that the company is always improving the software and values feedback. Our account manager is always helpful. I manage payroll and Paylocity makes it very easy to complete and I love how there are so many things that integrate with the system. For instance, our 401(k) provider connects, as well as the benefits module.

Cons

The reporting is not very user-friendly for what we use it for, especially expense reports. But overall they are always making improvements and asking for feedback, which makes me hopeful that the reports will improve more.

Reason for choosing Paylocity

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/)

We previously used Quickbooks for payroll with Replicon for expense reporting. We wanted a payroll software that made it easy to have employee expense reports flow into payroll and a system that employees could access to make updates to their own demographics.

Review Source

VI

Victoria I.  
Education coordinator  
Education Management  
Used the software for: 1-2 years

### "Facebook for work"

April 2, 2024

3.0

It is similar to Facebook but for work. There are chats and pages to get to. Depending on the district you fall under, you have your own work tree.

Pros

What I like most about Paylocity is the chat with other people

Cons

When I need to find a page and I can't find it. And that I cannot remove people from a previous chat so I see all of these chats that I can't just leave from.

Review Source

JF

Jacquelyn F.  
Payroll Manager  
Real Estate  
Used the software for: 2+ years

### "Excellent Payroll Service"

February 22, 2021

5.0

Paylocity has made our jobs easier, more accurate, more efficient and take less time to look up the history of an employee. If something goes wrong, Paylocity fixes it right away, their customer services is impeccable, they are attentive and very knowledgeable in the payroll and hr field. I love that they are compliant in each state which makes making sure we are compliant in all areas easy.

Pros

I love Paylocity. The reports are easy to use, I can even create a custom report for exactly what I am looking for. I love the ease of adding a new employee, setup between multiple services is amazing and makes our job that much easier.

Cons

Transferring an employee between different companies. That section does not work properly. I feel that I should be able to click on what I would like to transfer from 1 company to the next.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paychex moved money in an owners 401K without his permission.

Review Source

KC

Kevin C.  
COO  
Security and Investigations  
Used the software for: 2+ years

### "Great Service at a Great Price"

May 13, 2021

5.0

Once we got our system up and running, it has worked great. We have had to make a few adjustments due to changes in government regulations, and the team at Paylocity was very quick and efficient at making the changes.

Pros

The product is very user-friendly. The implementation team took the time to make sure all of our concerns were met and that all staff members were adequately trained before they turned everything over to us.

Cons

On rare occasions, the Time and Attendance gets a little goofy when entering hours, but overall it is very effective. The only Con I can think of is the inability to add a note/comment to an employee's file when they are terminated. It would be helpful to add comments instead of only selecting from a pre-set list of reasons for termination.

Review Source

VR

Verified Reviewer  
HR Generalist  
Consumer Goods  
Used the software for: 2+ years

### "Paylocity helps me all day every day"

May 10, 2021

4.0

Pros

I am in Paylocity all day every day. It is good for general use of keeping track of employees' hours, information, and payroll. I also use it for recruiting and government reporting. Their customer service is excellent.

Cons

It can be confusing to start a new module. Everything is decapitated and costs extra money.

Review Source

SC

Stefan C.  
Talent & Process Development Manager  
Semiconductors  
Used the software for: 1-2 years

### "HR Manager's Best Friend"

May 4, 2021

4.0

I like Paylocity a lot and as a company we are very satisfied with the software and currently wouldn't look to change HR & Payroll systems unless something significantly better or more cost effective came along. As long as Paylocity keep moving forward and making the userability experience their focus we will remain a customer.

Pros

I use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.

Cons

There are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

Reason for choosing Paylocity

Cost effective, userability experience, Performance Management and Community features

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

PEO was too expensive and we hired a HR manager.

Review Source

SK

Sam K.  
VP  
Insurance  
Used the software for: 2+ years

### "Find a better system if you care for your employees"

June 19, 2023

1.0

Pros

It has online access, but then again, they all do

Cons

User experience is horrible. Filed claims get cancelled without notice, user profiles are changed but no info on the change is provided to the users (think - your username was changed by the company but they did not notify you). As such, you are pretty much forced to call customer support for anything from logging in to using any part of your benefits. Additionally, customer support has full, unfettered access to user names and passwords which is a major security risk. One rogue Paylocity employee could steal from many users with this vulnerability.

Review Source

AM

Ashley M.  
HR Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Worth it!"

October 11, 2022

5.0

Pros

Tracking license expiration, onboarding, time tracking, scheduling, employee engagement

Cons

Customer support could be more attentive, helpful and knowledgeable to new clients.

Review Source

MR

Matthew R.  
Assistant Controller  
Farming  
Used the software for: 2+ years

### "It Gets the Job Done"

January 24, 2024

3.0

This would be a good option for a smaller company with a fairly simple business structure. It was fairly user friendly.

Pros

It is a fairly simple system to use. Most changes in the system are linear and step by step, walking you through the process.

Cons

Customer support was slow to respond and our assigned rep was often changing, which meant they had limited knowledge of the system. Ultimately we transitioned to another platform that offered more robust features such as scheduling.

Review Source

BS

Bambi S.  
Account Manager  
Warehousing  
Used the software for: 2+ years

### "Can't get paid without Paylocity"

October 10, 2022

5.0

Paylocity has made my life easier. Lets me track my hours, track my vacation and makes my paystubs available whenever I need them. It also keeps me ahead of the game at tax time so I may get my taxes done right away with no wait. My work and monetary lives would not be the same without Paylocity.

Pros

I love that I can schedule my vacation through this software. All I have to do is put in my request and wait for it to be approved. I love how it also keeps me up to date on how many vacation days left. I like that HR can send out messages to us, also. This is how they let us know about special events.

Cons

Sometime when I punch out or in, the software doesn't always update. But my HR department can fix it every time, so no big deal.

Reason for choosing Paylocity

My company chose it because the software is easy to work with.

Review Source

BH

Brandon H.  
Accounts Payable and Payroll Manager  
Construction  
Used the software for: 2+ years

### "Accounts Payroll/Payroll User"

August 3, 2023

5.0

Pros

Reports were easy to use and you could create your own if you needed extras

Cons

Somewhat frequently was down for maintenance or various errors.

Review Source

AC

Arianna C.  
Senior accountant  
Computer Software  
Used the software for: 6-12 months

### "A necessary system for scaling company"

July 26, 2021

5.0

We added more control to our expenses, more visibility and improvement on the monthly closing timing.

Pros

When a startup goes above 100 people, you need a spend management software. Airbase has tons of features, the implementation is easy and their product team always strive for continuous improvement.

Cons

I think it's on the right path, however some tool for reconciliation is missing when it comes to check that all the prepaid accounts are cleared and booked and that amortization expense is correct.

Reason for choosing Paylocity

The cash back cancels the price of the product and they are doing an amazing work on adding the features we need. Thank you!

Switched from

[Brex](https://www.capterra.com/p/182054/Brex/)[BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/)[Expensify](https://www.capterra.com/p/97594/Expensify/)

To have am all in one system that could include approvals workflow.

Review Source

CC

Ciaira C.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Decent HRIS system with cool features"

May 19, 2022

4.0

Pretty positive experience aside from the constant page time-outs or error outs.

Pros

I really liked the community page where you could post updates and photos. Employees could then post comments responding to the original post and interact with the post.

Cons

It often times would time-out or error out while you were using it, so you would have to reload the page or log out and back in fairly frequently.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

Streamline the process and add the HR Systems to store HR documents.

Review Source

KK

KRISTI K.  
VP - FINANCE  
Medical Practice  
Used the software for: 2+ years

### "Good product"

February 16, 2021

4.0

Overall, we have enjoyed Payolocity as our payroll software. My only complaint would be some features that we are not able to change or integrate with other software for our industry and I feel like Paylocity has grown significantly since we originally purchased the product and there is a small decline in promptness of reply on support issues.

Pros

Our office enjoys Paylocity for our payroll needs. It is very user-friendly and customizable to our industry.

Cons

The Onboarding module has had multiple issues when attempting to make changes or having employees cause an error that can't be fixed by administration.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

We had a bad experience with ADP prior due to them not being able to handle the complexity of our payroll hours, rates and industry.

Review Source

SG

Shelby G.  
RBT  
Individual & Family Services  
Used the software for: 6-12 months

### "Every company needs Paylocity "

August 19, 2021

5.0

Pros

I like how easy and simple it is to navigate through the app and online website, providing access to everything I need. It tracks where you clock in and out and made easy to edit any errors in time punches.

Cons

I wish the pay check calculator was easier to navigate but I’m sure there is a tutorial on how to correctly fill it out

Review Source

LV

Lisa V.  
HR Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy with Paylocity"

July 7, 2022

5.0

Transition has been good. If we run into any trouble we can always call customer support & we get to talk to a live person very quickly. Most of the time the issue is resolved quickly.

Pros

The Onboarding & Performance modules have saved so much time & paper. Very easy to learn & productive.

Cons

Have had some issues with the FMLA tracking with no solution

Reason for choosing Paylocity

We told sales what we was needing & this one fit us best.

Review Source

JP

Josephine P.  
Director Finance & Admin  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Best platform I have signed us up for! "

February 24, 2021

5.0

Airbase has been a pleasure to work with from the start. Even the sales part didn't feel... well.. salesy! The onboarding was exceptional. We were assigned an onboarding support specialist who literally walked us through every step of using Airbase over 3-4 training sessions. There wasn't a thing left out and after each session I was sent away with 'homework' to ensure that each stage of setting up Airbase and integrating it with our accounting platform was done correctly. We have now been using it for about 6 months and the customer service continues to be excellent. Despite the fact that it is a general support request, it is always the same support specialist that returns an answer (and usually within a couple of hours). Our team have all had a really positive response to adopting airbase. It has given them the autonomy to spend as they require, but still kept the ultimate control over spending within our finance function for the organization. Prior to Airbase, we used to spend hours trying to reconcile spending at the end of each month! It has also meant that we pay our vendors immediately because the process of inputing a bill and making a payment is so quick and easy.

Pros

I love the user experience on this platform. Everything about it is just intuitive and well thought out. It makes processing purchasing requests a really seamless experience and has saved us hours of work at the month end. Since adopting Airbase as our platform for spend management, we have been able to take everything back in house, have much more control over our spend, receipts and reporting, and have cut our bookkeeping costs by 90%

Cons

I honestly can't think of any downsides to Airbase. Really! It's saved is tons of time, money and headaches.

Review Source

CK

Cher K.  
Senior Accountant  
Packaging and Containers  
Used the software for: 1-2 years

### "A Good Fit For Us"

February 7, 2020

4.0

Our experience overall has been a good one. Personally, I believe Paylocity is a good fit for our company. It’s enabled us to manage all of our payroll needs for our company, including multiple departments and cost centers. Processing payroll is fairly easy and straightforward. Paylocity handles all of the payroll deductions and sends the payments to the appropriate tax/government agency/insurance company etc. Employees get an electronic pay stub which can be printed if they wish. By going into the Employee Portal, they can also view or print their older pay stubs at any time. This gives employees a lot of visibility into their own pay history. Some employees have had difficulty navigating the system but most seem to appreciate the employee portal.

Pros

Paylocity's WebPay offers a large number of standard reports, and also the ability to create custom reports. I haven’t tried to create a custom report as the reports we use were already created and in use by the time I was hired. I have to say that I’ve found the reports we use give me all the information I need as an accountant, and I’m happy with the level of detail I have access to in the reports and the ability to export the data into an Excel file. We're quite pleased with the customer service we've received. We have a dedicated payroll specialist at Paylocity who has been very responsive whenever we’ve needed assistance. Sometimes she will need to look into an issue for me and get back to me. She always comes through in a timely fashion and we have no complaints about support.

Cons

Some of our employees have complained that they have trouble navigating the employee portal. Typically these have been employees that aren’t terribly tech savvy, so if you have similar issues there could be a learning curve but eventually most can learn to use the system without too much trouble.

Review Source

SC

Stephen C.  
People Operations Lead  
Computer Software  
Used the software for: 1-2 years

### "Review for Paylocity"

February 16, 2021

4.0

I am satisfied with the product but the service aspect of it can be improved.

Pros

The product has great payroll ability, and it has been mostly reliable so far. I like that it is easy to maintain data integrity in the system, and the self-service portal is also very helpful. Being able to manage benefits and payroll in one system is a big plus.

Cons

Wish it has more integration such as BambooHR. It also takes a long time to build an integration(3+ month for our 401k vendor). The spending accounts function also needs to be improved as it operates on a separate platform and the employee experience is subpar.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Functionality, potential to operate both payroll and benefits in one tool.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

We needed more control over benefits and overall payroll process.

Review Source

LD

Leeav D.  
FP&A Intern  
Computer Software  
Used the software for: I used a free trial

### "Paylocity Review"

May 29, 2023

5.0

Pros

I appreciate the intuitive and user-friendly interface of Paylocity. The platform is designed to be easily navigable, making it accessible for users with varying levels of technical expertise.

Cons

For me the hardest part was the learning curve in the beginning and the fact that it wasn't easily integratable with other softwares.

Review Source

SM

Sara M.  
Safety Manager  
Machinery  
Used the software for: 2+ years

### "Paylocity review"

July 6, 2021

4.0

I have no problems using it. I just wish it had more features, such as saving a default timesheet that comes up each week.

Pros

I am required to use it to submit my timesheet. Copying from a previous week and pasting into the current week (timesheet) is very helpful.

Cons

Navigating the menus and the user interface is not easy to use. It seems 'old fashioned' and would be better with a Netflix type of look.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

I believe it was cost, but I was not involved in the decision.

Review Source

JB

Jonathan B.  
CFO  
Building Materials  
Used the software for: 1-2 years

### "Overpromise & Underdeliver"

June 1, 2022

1.0

Paylocity is creating more problems than it is solving.

Pros

Paylocity was the least expensive option.

Cons

The support has been terrible. Our onboarding was a disaster. We have been using Paylocity for almost 1 year, and many basic issues remain unresolved. We continue to run into new issues with the software not functioning correctly, but the software support teams take weeks to respond (or they don't respond at all). Choose a different solution!

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Paylocity was the least expensive option.

Review Source

KC

Kelly C.  
HR Director  
Education Management  
Used the software for: 1-2 years

### "Great product; a lot of personnel changes recently"

May 19, 2021

4.0

Overall, Paylocity has really helped my organization come out of the "dark ages". I love that we are no longer a paper and pen company!

Pros

I love the Paylocity platform! It's intuitive and I like how most of the functionality "speaks" to each other (i.e. you can send hires in the recruiting function over to the onboarding function and then over to payroll).

Cons

Within the last year I have had a LOT of change in my account managers - both my main rep and my benefits rep. It's a bit frustrating because I was working with my old reps on stuff that the new folks don't necessarily know about and then I have to explain the issue all over again.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

I loved Paylocity's data analytics!

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

The iSolved system was not keeping up to date with changes that needed to be made (i.e. mobile friendly, etc)

Review Source

Katharine L.  
Director of Finance  
Biotechnology  
Used the software for: 1-2 years

### "The most automated AP system Ive worked with"

October 29, 2023

4.0

Overall I have really enjoyed Airbase, the automation saves so much time on the Accounting side and all other departments loved how easy it is to use.

Pros

I like how easy it is to process and schedule payment for invoices. It autofills most of the invoice info slashing data entry time.

Cons

It complicated Bank recs and there are some basic features that you have to reach out to support for, like un-applying a credit to an invoice.

Review Source

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