# Page 5 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Paylocity the right Human Resources solution for you? Explore 1837 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1837) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 5 - Reviews of Paylocity ## Showing most helpful reviews Showing 101-125 of 1837 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lauren S. HR Coordinator and Recruiter Wholesale Used the software for: Less than 6 months ### "System Needs Updates- Not User-Friendly " November 6, 2025 1.0 The system is not user friendly: Unnecessary separation of tabs and information, unhelpful AI bot, uneducated (and sometimes) unresponsive Support Team, constant unnecessary and unhelpful updates, numerous glitches in the system, etc. Would not recommend to a friend or colleague. Pros I used to like the ease of the time clock... but after the newest update, it's been more of a hassle. Cons I don't like that all employee information isn't in one place. Like why do I have to search in HR & Payroll to see certain things, and Time & Labor for others? Wouldn't it make sense to have a place to pull all employee information at once? (As well as keeping information in the other areas). Another example of this: Why can't we just change User Account information (ex: password) just by searching the employee in HR & Payroll? Why is it necessary to have a completely separate tab for User Accounts? Or if it is necessary, why not allow the option to adjust these kinds of things by just searching for the employee... would make more sense to have all ALL employee information in ONE place. I don't like the constant updates to the layout of the system. It feels like every few weeks a tab is getting moved, certain features aren't available where they used to be, or general layout being updated. Frustrating to constantly have to get reacclimated with a system being used daily. The website is also constantly reloading pages or logging users out- even when actively using the page. Super annoying and often results in having to re-do work taking up more Admin time. The Recruiting tab is a nightmare to use... the setup isn't very user-friendly. Using an interface more similar to Indeed would be great. Customer Support is always less than satisfactory as well. It feels like the reps never fully know what they're talking about. I've never been on a support call that lasts less than 30 minutes while the rep tries to figure out things while I wait on hold. Don't even get me started on the wait times for emailing support. Often waiting WEEKS for responses, even after following up. I'd rather sit on hold for 30 minutes than get a ticket created because it takes so long to hear back. Also, in HR & Payroll, when using check calculator and searching for an employee, the system will more often than not say that no employee has been found. So then we have to search the employee, go to Pay>Checks>Check Calculator to cut a check. Just constant issues such as this that cause a lot of unnecessary run-around. Also your AI assistant is not helpful. Often just repeats itself and doesn't understand question being asked. I also don't like that the Onboarding process for New Hires doesn't allow anywhere to add the employee to a group or schedule template. Just another thing to remember to do after "Finishing Onboarding". You would think adding an employee to a group or schedule template would be apart of the Onboarding process but I guess not. Also, why is there another tab to Launch an Event Packet... again why isn't all of this on one screen nice and neat? Just seems like this who system has things split up for no reason. Review Source CK Cristal K. Director of Human Resources Financial Services Used the software for: 2+ years ### "Robust and powerful HRCM/HRIS platform" November 6, 2025 4.0 Customer satisfaction driven. Always looking to enhance and improve. is always increasing its offerings for our growing company. Pros The flexibility and breadth of many of the modules. Plus many are customizable. Onboarding, data analytics, review/journal features, and impression / community / marketplace are some of my faves. The portal makes it easy for staff too. Cons Sometimes it is difficult to get to the right level of assistance with complex payroll matters. However, our newly assigned rep is now our advocate to ensure our needs are met. Review Source TO TJ O. Payroll Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best platform for reporting" November 6, 2025 4.0 The system of is very intuitive for system configurations, reporting, processing, and time and attendance. The PEAK articles are informative, helpful, and are truly there to help you help yourself. They alleviate the stress of depending on a third-party for assistance. Pros has a robust reporting platform that streamlines payroll review and ongoing audits and greatly improve the process as a whole. Hopefully the movement to use of only the report writer tool will maintain the flexibility and accuracy that I have come to expect out of the dynamic reporting. Cons Customer support and timeliness of assistance with taxation issues has significant room for improvement. However, I have used many systems and is still very comparable in this regard. Review Source TM Theresa M. Payroll and Benefits Administrator Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly Paylocity Software" November 6, 2025 4.0 Overall, is a good, easy-to-use software that enables ease of payroll processing. They also provide decent customer support, though reps could use more training. Pros provides user-friendly time tracking & payroll software. It is also a good value for the cost. Cons is basic software, but is lacking in time tracking customization options and benefits module integration. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost effectiveness & ease of software use Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP began lacking customer support and was quite costly. Review Source NG Nicole G. Human Resources Manager Facilities Services Used the software for: 2+ years ### "Paylocity - One Stop Shop for HRIS " November 6, 2025 5.0 Very good! We have been using for 5 years. It meets all of our needs. We use it for benefits, expense management, performance, time and labor, recruiting. Pros I love the support provides. Also it is an all encompassing HRIS for our company. We use many areas of Paylocity. Cons The cost is a little high. I think the expense management platform could be better. I wish expenses were easier to submit. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity offered a better value for the money spent. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Better overall system, reporting, all in one HRIS needed. Review Source JF Jennifer F. HR Manager Warehousing Used the software for: 2+ years ### "The absolute BEST" November 7, 2025 5.0 The absolute best. From implementation to now over a year in. The customer service is the best, a dedicated rep so we are not calling or emailing an 800 # or general mailbox. The employees love the ease of use. Payroll processing is simplified. The recruiting and onboarding are easy to set up and use. Pros The system is user-friendly overall for everyone. The cost was cheaper for us for a less than par system. does not nickel and dime you to death. The implementation was simple with a dedicated team. Cons The learning piece could be a little easier to use. Sometimes we get emails from reps and not sure who they are but obviously they are not our original rep. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) It wasn't user-friendly, there were some pretty big issues that no one could seem to explain that negatively effected our payroll. Review Source LR Lisa R. Payroll Manager Food & Beverages Used the software for: 2+ years ### "User-friendly HCM" November 6, 2025 5.0 This is the second company that I've used and I love it. It is very user-friendly in my opinion. I've used several ADP products and none of them have been user-friendly. Pros is very user-friendly. The modules speak to each other. Payroll is easy to process using batches. The report features are easy to use but also has a lot of functionality. Time & Labor is easy to configure and use. Our Executive Account Manager and team is very helpful. Cons I wish they had a visible ticket-tracking system and didn't rely on our EAM to create their own using a Monday board or excel spreadsheet. Review Source SH Susan H. HR Director Publishing Used the software for: 2+ years ### "Paylocity gets a 10 out of 10!" November 6, 2025 5.0 We have been a client of for over 10 years and have always been happy with the product, the service and yes, the pricing! Pros We are very happy with the customer service provided by and like that I can always reach a representative, even when my assigned account representative is unavailable. The response time to emails is always very prompt. The cost compared to other payroll providers is a great value and lower than the competitors. Cons There is not much I do not like about . As with most businesses, the turnover with customer service account reps can be frustrating. Although if we are not happy with our assigned rep, management has been quick to respond and will assign us a new rep if needed. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Mainly pricing and tools/options available Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We were unhappy with the level of service and product Review Source SQ Samantha Q. HR Manager Restaurants Used the software for: Less than 6 months ### "A breath of relief since making the switch to Paylocity" November 6, 2025 5.0 My experience with has been extremely pleasant and my executives are satisfied with our change from a different competitor. The service team is fast with their responses and flexible for meetings when requested. Our taxes have been filed on time, the system is easy to use and there are a lot of resources available. There is also a lot of trainings that keep us compliant across multiple states. Switching to Paylocity has been a breath of relief. Pros The implementation was outstanding for ! With our previous provider, turn around was almost double the amount of time that Paylocity offered. The team was knowledgeable, fast, and attentive answering any and all questions I had. I recommend to all my clients as well. Cons I have not found anything that I do not like about , the response time from my service team is fast Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paylocity stood out among its competitors because the low costs and white glove service we would be receiving. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We were overall dissatisfied with the quality of service we were receiving from ADP. The price point was too high with the amount of errors we kept experiencing with ADP. Review Source DL Dawn L. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Paylocity - the answer to your payroll nightmares" November 6, 2025 5.0 Overall, we are very pleased with . The platform is reliable, easy to use, and supported by an excellent customer service team. Pros We’ve had an excellent experience with . The platform is easy to use, accurate, and efficient, and their customer service is always responsive and knowledgeable. They’ve made our payroll process smooth and reliable — highly recommend! It's worth every penny! The amount of time I spend on payroll now is so much less that I can focus on more important tasks. Cons The only thing that could improve would be the PTO tracking system. It is difficult to understand at times because we have the time off projections enabled, which seems to confuse employees. Alternatives considered [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Reason for choosing Paylocity Inferior product for a similar cost. I would much rather have more advanced technology. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor made significant errors in our retirement contributions that took valuable time to fix. We don't have time to fix vendor errors, especially when they don't take accountability for their mistakes. Review Source HK Heather K. Director of HR Wholesale Used the software for: 2+ years ### "One-stop shop for your HR needs" November 6, 2025 5.0 I truly enjoy using . It is easy to navigate from the admin side and offers multiple modules to help with the employee life cycle. Employees also find it easy to use and they are expanding the modules to the mobile app! Pros encompasses an all-inclusive, one-stop shop for HR needs. Payroll, Compensation, LMS, Time & Labor, Benefits, and even an applicant tracking system along with onboarding. Cons In some cases, they do not send communication when they experience an outage or a module is not functioning as expected. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity It offered all the modules we needed/wanted under one HRIS Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) To have all our modules under one HRIS system. Review Source MB Mark B. Business Manager Education Management Used the software for: 6-12 months ### "Affordable and easy to use!" November 8, 2025 5.0 The software is great and fairly easy to figure out what it is you want to do as menus are intuitive. On occasion, I have to call them to find what I am looking for (such as where to change a tax code) and their support team stays on the phone and walks me through the steps. The software costs less than our former big league provider and integrates with our insurance broker's site for benefit management. Pros understood our challenges and the needs not fulfilled by our old payroll provider. They offer a compelling HR/Payroll package that is comprehensive and easy to use. Knowing that my role encompasses HR, benefits, payroll, employee continuing education, background checks, regulatory and more, Paylocity made it easy for me to get up to speed. They offer teriffic technical support where I can speak to a live US based agent and not rely on a chatbot or referred to a self-help guide. Cons The learning curve is pretty easy until you need to pull reports (as they have many and several varieties) and running payroll can be a bit confusing (a few too many steps) at first but gets easier over time. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing Paylocity It felt like a more comprehensive solution that was not focused strictly on time management or HR. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was unable to manage our various flavors of sick time, vacation for part-time, full-time staff, hourly and salaried. Review Source SE Stephanie E. Talent Specialist Human Resources Used the software for: 2+ years ### "Paylocity - Excellent HRIS for Our Organization" November 7, 2025 5.0 is an overall easy-to-use HRIS. I enjoy the available add-ons we are allowed for our package. We use Performance, Surveys, Recruiting, Time & Labor, and the updates are frequent but not in an overwhelming manner. The updates include enhancements we may have been looking for, and we appreciate feedback taken into consideration. Pros I enjoy the customer support the most. The responses are quick and provide clear responses to the inquiries made. Whether the problem can be resolved or not, there is always an explanation for the question asked. If it cannot be done at the time, it will be considered for an enhancement. Cons There are certain modifications we would like to add to some features, for example, reporting in recruiting, integrating both internal and external hires into the total number of hires for a period of time. As of now, external is taken into account in Data Insights. A total number is also available, but it does not distinguish between internal and external hires. Since they are pending enhancements, we would not be able to have this feature added. We are aiming to automate our processes, and without these features, we must continue manual processes. Review Source MS Michael S. Payroll Coordinator Real Estate Used the software for: 2+ years ### "Highly Recommend Paylocity" November 24, 2025 5.0 I have used all the big payroll software and I may favorite to use is . Easy to follow modules and dashboards and the support you receive via chat, phone and PEAK makes me able to feel like I'm able to do a lot on my own within the system in support of our employees. Pros Great user interface. Very easy to find and access information as needed. Reporting is great and like the formatting of them. Great customer support when I have questions and pointing me to reference material in PEAK Cons Not being able to impersonate employees. It would make things easier if we could so we can troubleshoot more on our end. Review Source RK Robert K. Controller Food & Beverages Used the software for: 2+ years ### "Great basic functions for the price, challenges beyond that" November 8, 2025 3.0 For the price is great if you need basic functions, don't have many exceptions in your procedures, and won't need to work with their customer service staff frequently. Pros is simple to use. Processing payroll is a intuitive step by step process to prevent errors or oversights. It offers a lot of features for secondary functions like benefits, time and labor, time off scheduling, and learning, but the core functions what we like to focus on. Cons While if offers a lot of features, the system does not allow a lot of flexibility if your internal process doesn't work exactly like the way they designed the feature. The customer service is very lacking. Its 50/50 whether you will talk to someone who has the ample knowledge to help you. They do have an extensive library of guides, but the search feature for those are challenging at times. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity was cheaper and we received good referrals Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was expensive and their customer service was horrible. Review Source LL Lisa L. Payroll Manager Veterinary Used the software for: 2+ years ### "Paylocity is my Super Power!" November 7, 2025 5.0 My overall experience with is such a positive one. From becoming friends with my Account Managers and Consultants to having the Knowledge Center at my fingertips to guide me with state guidelines. I can 't say enough good things at how the Paylocity product has made me a better manager in so many ways. Pros software is very intuitive. You don't have to be a rocket scientist to learn how to use their modules. I've used many other products in my career and this is my favorite payroll/hr program. Cons Like all HR/Payroll software products, isn't perfect. But what makes them stand out is their customer service. They answer the phone, they are very responsive and help resolve any issue quickly so you can keep moving. Review Source MF Michael F. President Staffing and Recruiting Used the software for: Less than 6 months ### "Smooth Transition to Paylocity" November 7, 2025 4.0 Overall, it has been extremely positive so far. There were some very small hiccups, however the customer service (primarily from \[sensitive content hidden\]) took care of any issue quickly and accurately. Pros Visium Resources decided to make the switch from ADP to , a move that has many hurdles to jump, as being a staffing company, our entire business revolves around paying our employees accurately with as few issues as possible. The switch was very easy and what I like most is the customer service from \[sensitive content hidden\], who "held our hands" thru the entire onboarding and thru the first several weeks of implementation. \[sensitive content hidden\]is AWESOME ! Cons The only negative, is actually a positive when understanding it is needed....and that is the seemingly countless meetings during the onboarding of Visium. Of course, we want everything to go smooth and the only way that happens is by communicating. There were so many meetings that it became difficult to know whom we were supposed to meet next, and unfortunately we missed a couple that inconvenienced the trainers. We were "scolded", but have rescheduled and hopefully eventually we will learn everything that we need to learn about the system. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Customer service was #1 reason. ADP seemed to be lax in recent years. The costs also creeped up over the years, getting to the point that I was intrigued to look elsewhere Review Source KR Katrice R. Office Manager and League Administrator Entertainment Used the software for: 6-12 months ### "Too Big For My Small Company?" November 7, 2025 4.0 Overall, it has been touch-and-go with this first year. I loved my implementation specialists but have struggled with consistent customer support since going live. I have a new rep now and things are much improved. I'll admit that I think the platform may be too big and have too many offerings for my 50-employee staff. Pros is a huge platform with functionality in almost every area of HR and payroll. Time tracking is easy to use, and I find the product a good value for the money. Cons is almost too big for my small company needs. Having so many facets covered sometimes it is difficult to remember where to go to enter information and there are so many features we do not use. I will say my experience with the tax department has not been the best. Instead of listening to my issues and working with me to correct tax filing, I keep getting responses repeating what I already know and being told the problem is fixed when it is not. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Paylocity Cost, increased functionality for future use, third party integration and positive recommendations. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) The platform was not user friendly, lacked features and training. Review Source SM Sue M. HR Director Wholesale Used the software for: 2+ years ### "Time saving and streamlined payroll software with a supportive customer service team." November 24, 2025 4.0 took our growing company from a manual payroll system without HR recordkeeping and has streamlined many processes, saving many hours with reporting and HR tracking. Pros is easy to use and has a good support team. When ever something is in questions, whether a report or time card information, it is resolved quickly and usually before ending a quick telephone call. Cons The occasional question that is asked regarding a payroll adjustment seems to cause confusion and can take a while to be resolved. It's usually not a common question that which is why it can take a bit longer to find the correct way to resolve it. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The sales team didn't push features that we didn't ask for. A suggestion would be made without the high pressure sales technique. Switched from [PAYreview](https://www.capterra.com/p/122578/PAYreview/) We outgrew the manual system that we were using. Review Source BT Brigitte T. HR Manager Hospital & Health Care Used the software for: 2+ years ### "HR Manager" February 26, 2026 5.0 Overall, we have a positive working relationship with . They are responsive and able to answer questions accurately whenever we need assistance, making our interactions reliable and efficient. Pros Great customer service, no matter who answers the phone. The staff is always polite, professional, and capable of resolving issues. If they are unable to assist, they promptly escalate the matter to someone who can. Cons Sometimes it’s difficult to reach our account manager, and frequently the account manager is changed, which can be frustrating when trying to get consistent support. Alternatives considered [Ripple](https://www.capterra.com/p/171183/Ripple/) Reason for choosing Paylocity was more cost efficent for our organization Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Was looking for something new that better fit our needs. Review Source BM Brenda M. Human Resources Manager Banking Used the software for: 6-12 months ### "Excellent Customer Service" March 9, 2026 4.0 Overall experience is great. Great customer Service. Whenever I have a questions that I can't find in the knowledgebase, I know I can call my customer service representative and get an answer right away. Pros I like the way keeps you up to date on everything. They have great communication and articles that they post all of the time with all of the reminders you need and any upcoming actions we need to be aware of. Cons The leave time is a bit confusing for the employees. I usually have to explain how much actual time they have left to use because of the way it displays the Plan Year used and Available Left To Use. Especially at the end of the year. Review Source EP Erika P. HR Manager Legal Services Used the software for: 6-12 months ### "HR Manager" November 25, 2025 4.0 Overall, good. More pros than cons!! :) This is our first year using , so we have spent a lot of time with learning and implementing. We have definitely experienced some bumps in the road, but it's nice that we have a platform that contains so many efficiencies. Pros Time gained in efficiencies! We just launched the performance module, and are excited to not have to manually send reviews, wait on managers to do their part, wait on signatures of a PDF from all parties, etc. Everything is done in one place, and it's so nice. It's also nice to have payroll and time/labor live in one place. I love the community page. I love that employees can encourage each other and have reasons to celebrate one another (announcements of birthdays, anniversaries, other employees making posts to recognize people.) Cons Support. A lot of times helpful, but also on the flip side not so helpful. They may give you an answer, but not tell you all that you need to know -- which will set you up for failure later. I can't tell you how many times I have received a response from them starting out with "Unfortunately..." We have just come to accept that it is what it is with support. Also, I'd like to add that workflows are actually very limited and nuanced. They aren't as great as the sales people crack it up to be. Even support will agree here. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity one or two more features more that had that we liked better, can't remember now what those are Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) more features, more promised efficiencies, we grew in size and needed a platform that could keep up Review Source SP Stephanie P. Manager, Talent Acquisition Consumer Goods Used the software for: 1-2 years ### "Paylocity is a Great Option for Scaling Mid-Size Brands " November 26, 2025 4.0 is a modern tool and their Product team seems to really listen to customer feedback because they're regularly introducing new modules or updates that are a responsive to feedback we've shared in the past. I'd recommend Paylocity in the top 3 HR tools I've worked with. Pros has a well designed UX and is user friendly both as an administrator & an employee. The modules are pretty easy to learn and their Help Center has a number of self-guided documents that walk you through workflows step-by-step. Cons A pro and a con is that does regular product updates. I like their commitment to advancing their tools but the downside is sometimes newer tools or updates are patchy at first. Usually their iron out the kinks a few weeks post launch and usually there's no problem after that. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Strong reporting, efficient payroll management and modern interface for administrators and employees. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom had an outdated user interface, poor reporting and modules that didn't work well with each other. Review Source PW Patti W. CHRO Banking Used the software for: 2+ years ### "Very competent partner" November 21, 2025 4.0 has a very competent system of payroll to data to easy API add ons. This is a growing resource. Pros We have used since 2017 and it has expanded as we have allowing more and more options within our single system. Cons The Performance Review module is adequate but not advanced. Many times we call with questions and the agent is not able to resolve the issue on the first call. Turnover is an issue as it is an issue everywhere. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Price and ease of use. The reputation is also important. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Frustrated with a lack of effective products and agents who could advise easily. Review Source SB Stacia B. HR Manager Insurance Used the software for: 2+ years ### "It's No Cadillac, but It's Dependable & Just Needs a Tune-up" November 19, 2025 4.0 I have about 5 years of experience with and continuously learning. We have most modules, including HR & Payroll, Benefits, Onboarding, Learning, Expense, Performance, and Time & Labor. I am the primary admin for all. Pros Value, cost point for the product that includes the features we use most. The modules are integrated. The EDI/integration options. Our EEs love the Expense module. I appreciate the reporting features Cons The account manager turnover rate and the experience level. I expect our AM to have more training and knowledge than me. I expect our AM to be able to tell me what I don't know. I expect them to be the expert. I expect them to know the full impact of making a change and how it it impacts downstream. The many limitations of admins to make configuration changes is frustrating. 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