--- title: "Page 5 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is Paylocity the right Human Resources solution for you? Explore 1854 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/?page=5" page_type: "reviews" language: "en" --- Paylocity 4.3 (1854) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 28th, 2026 # Page 5 - Reviews of Paylocity ## Showing most helpful reviews Showing 101-125 of 1854 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Allison B. HR Generalist Machinery Used the software for: 2+ years ### "Easy to Use, With Great Help When You Need It!" November 21, 2025 5.0 My overall experience has actually been pretty pleasant. One thing I really appreciate is their “Help” feature, where you can search through different articles to troubleshoot or look things up on your own. It makes the process so much easier, and it saves a lot of time because you don’t have to call the help desk for every little question. That being said, on the occasions when I have needed to call in, the Account Reps have consistently been very helpful. They usually walk me through things clearly and make sure I understand what’s going on, which definitely makes the whole experience feel a lot more manageable. Pros Employees have been sharing that the system is genuinely very easy to use, which has been great to hear. A lot of them have mentioned that the layout feels simple and straightforward, and they’re able to navigate through everything without feeling overwhelmed or confused. Even people who don’t normally consider themselves “tech-savvy” have said they felt comfortable figuring things out pretty quickly. Overall, the feedback has been really positive, and it seems like the system is doing exactly what we hoped making everyone’s day-to-day tasks a little smoother and less stressful. Cons Sometimes on the back end, things can honestly be a little difficult to find or figure out. It’s not that the system doesn’t work,it’s more that certain features or settings aren’t always where you’d expect them to be, so it can take a little extra digging around to get to what you need. Every now and then I find myself clicking through a few different areas just to track something down or make sure I’m in the right place. It’s manageable, but it does slow things down a bit, and it definitely takes some getting used to. Review Source MC Michael C. HR Food & Beverages Used the software for: 1-2 years ### "Paylocity Review " February 12, 2026 3.0 All HRIS systems have issues. I feel Paylocity should focus more on client’s needs in order to support their team members. Fully training their staff on features and getting accurate guidance without being redirected to other departments for bits and pieces to a solution. Pros The platform is mostly easy to use and team members find it acceptable to navigate. It’s more of a value product so it won’t have everything that other solutions may have nor the level of hands on support. Cons Communication to clients, cross department Paylocity teams and need to maintain a client centric focus. There are periods of disconnects or missed communication opportunities to clients that impacts supporting our teams. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Cost and value compared to same features Review Source CG Cindy G. HR-Benefits Manager and Employee Relations Health, Wellness and Fitness Used the software for: 2+ years ### "Paylocity is great!" February 26, 2026 5.0 Easily find what I need in the modules, easy to find answers to questions using the AI assistant and information within Paylocity. If an answer is difficult to find or I don't understand, the service with our Paylocity Team is quick and very helpful to dig deeper. Pros Customer service and ease of navigation. Also the constant updates for improvement, making it better and better. Cons Employees working across more than one FEIN, causes some issues but they are workable. Paylocity even found a workaround for one issue we were having. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity It fit our needs better, cost was better. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Service was awful. This was a first HRIS system, agreed we had a lot to learn, but it would take extremely long to get help. Review Source LS Lacey S. Executive Administrator Religious Institutions Used the software for: 6-12 months ### "Best HRIS system out there" February 12, 2026 4.0 The sales and implementation period were great with Paylocity! We worked with very knowledgable and capable staff. Once implementation was over, the customer service team we were assigned to left a lot to be desired. Pros Love the interface of Paylocity. It's fairly easy to find things and use the system. Implementation team was great and we loved our sales team too! Cons The time away totals are not always correct. Difficult to adjust and have them display the correct amount on the employee side. Tremendous amount of trouble with filing taxes for our organization. Customer support is lacking. Takes several days for someone to address your complaint or problem. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The features seemed easier to use and Paylocity offered different features that benefitted our church more than others. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)[WorkforceHub](https://www.capterra.com/p/228475/WorkforceHub/) Payroll was never correct and getting help to correct it was not great. Review Source lS lisa S. HR Director Religious Institutions Used the software for: 2+ years ### "Great platform for our Organiation" February 26, 2026 4.0 Overall our organization is pleased with the products offered. I continue to implement new modules as the organization evolves. Pros Ease of use for my employees. Easy to correct time card errors. Easy to update employee profiles. Easy to onboard new hires Cons Lag time to receive accurate information for legal compliance concerns. It depends on who you get on the phone. Some are knowledgeable, but others I feel as though I am training them! Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Cost and useability for our staff. It had an easy time & Labor module. Switched from [ShelbyNext Financials](https://www.capterra.com/p/224954/ShelbyNext-Financials/) Needed more of a comprehensive and user friendly platform Review Source MD Marilyn D. Agency Insurance Used the software for: 1-2 years ### "Paylocity is the BEST " June 5, 2026 5.0 Overall, Paylocity has been a valuable solution for our organization, providing an efficient payroll experience and helping us manage workforce needs with confidence. We would highly recommend it to businesses looking for a comprehensive payroll and HR platform. Pros he customer support team has been responsive and knowledgeable whenever we've needed assistance, and the system's automation features have helped minimize errors and save valuable time. Employees appreciate the easy access to pay stubs, tax documents, and personal information through the portal and mobile app. Cons We've had a great experience using Paylocity Payroll. The platform is user-friendly, reliable, and makes payroll processing quick and efficient. Features like employee self-service, direct deposit, tax filing, and reporting tools help streamline our HR and payroll operations while reducing administrative workload. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Company Decision, change of management overall Review Source JB Julie B. General Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "Paylocity is a wonderful program" November 21, 2025 5.0 Paylocity is a very user-friendly program that makes it very easy to process payroll and manage employees and their benefits. The ability to create so many different types of reports is a vast improvement over previous programs. The community section is nice so employees can chat and share messages and announcements. Pros The customer service is top notch. When our company was transitioning from Paycom to Paylocity their customer support team went above and beyond to make sure our team had everything we needed every step of the way during the transition. And since we've been using Paylocity whenever we have a question the customer support team is excellent about answering our questions and assisting our employees get the help they need to do their jobs. Cons Sometimes changes to the layout of the dashboard can be a little confusing at first but once you take a look around you get acclimated pretty quickly. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Other product did not provide proper customer support or the type of reports we needed. Review Source JP Jamie P. HR Generalist Banking Used the software for: 2+ years ### "Recommend!" February 26, 2026 4.0 Above Average - I have really enjoyed working with Paylocity overall. It has streamlined my duties quite well. Pros I like the fact that one system can do pretty much everything that I need it to do. Previously I was working with 3 systems. Cons The way that issues are tracked could be improved on. Tickets vs cases should be explained better & we should have a way to track them both with ease. Change of AMs without being notified. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) We were looking for a system that integrated more features. Review Source AH Ashley H. VP of HR Oil & Energy Used the software for: 2+ years ### "Great HR/Payroll Solution!" November 6, 2025 4.0 My overall experience with this HRIS software has been very positive. It’s intuitive, easy to use, and has streamlined our payroll processing significantly. The platform is visually appealing, which makes navigation and training straightforward for our team. It offers great value for mid-sized companies, balancing functionality and affordability well. While most features meet our needs, we would appreciate more customization options within certain modules to better align with our internal processes. Despite that, the system has enhanced our HR operations and improved efficiency across the board. I would confidently recommend it to similar organizations seeking a reliable solution. Pros Our experience with this HRIS software has been outstanding. It’s incredibly intuitive and easy to navigate, making payroll processing seamless and efficient. The interface is visually appealing, which enhances user engagement and reduces training time. It offers excellent value for the money, combining robust functionality with affordability. From onboarding to payroll, every feature is thoughtfully designed to support HR operations. We’ve seen a noticeable improvement in workflow and employee satisfaction since implementation. I highly recommend this solution to any HR team looking for a reliable, user-friendly platform that delivers both performance and aesthetics. Cons One area for improvement would be the ability to customize certain modules more extensively to better align with our unique workflows and organizational needs. With a bit more flexibility, this platform could be even more powerful. Still, we’re very satisfied and would recommend it. Review Source VVRTB Veera Venkata Ravi Teja B. HRIS Systems Engineer Construction Used the software for: 1-2 years ### "HRIS Systems Engineer(Admin)" November 6, 2025 3.0 My overall experience with the platform has been largely positive. I find it easy to use and intuitive to navigate, especially when managing day-to-day HR activities. Most modules are user-friendly and support efficient workflows, though some areas could benefit from additional refinement to enhance usability. From a financial perspective, I believe the platform offers good value for money, especially considering the range of features available. However, there’s room to improve the payments processing experience. Streamlining payment workflows and offering more customization in the recruiting dashboard—such as the ability to adjust tabs—would further enhance the platform’s overall effectiveness. Pros I appreciate the platform’s ease of use and the ability to navigate smoothly through most HR activities. The majority of the modules are user-friendly, which helps streamline daily tasks. Cons ’d like to see more improvements in security access management. As a multi-company admin, I’ve noticed some limitations, and at times I have to reach out to Paylocity even for minor changes. The security role tabs feel overwhelming and can be confusing. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) One of the key factors in our decision to transition from Workday to Paylocity was the overall value for money. While Workday offered a robust set of features, its pricing structure was significantly higher and not as cost-effective for our organization’s needs. Review Source TS Tracy S. Business Office Manager Insurance Used the software for: 2+ years ### "Paylocity helps with your payroll processes" August 27, 2025 5.0 Switching to Paylocity was a great improvement for us. We utilize the payroll, systems, the time and labor tracking, onboarding, surveys, performance evaluations, and recruiting platforms Pros The best aspects about Paylocity are the ease of processing payroll, the automation of the quarterly taxes and the automatic workers compensation payments to the vendor. Cons Customer support is sometimes slow to answer questions. Even though you are assigned a customer support rep, I have never spoken with them. You always get a different person dealing with any issues- no one really knows your account. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity We chose due to the multiple add ins with paylocity that we knew we'd start utilizing down the road Switched from [Mutual Expert](https://www.capterra.com/p/98088/Mutual-Expert/) Our old vendor was antiquated and very cumbersome Review Source HR Hannah R. HR Generalist Human Resources Used the software for: Less than 6 months ### "A Truly Transformative HR & Payroll System" November 20, 2025 5.0 Paylocity has exceeded my expectations in every way. It’s rare to find an HRIS that is both powerful and easy to use, but Paylocity manages to strike that balance perfectly. If your organization is willing to put in the time to set up the system thoughtfully, you will absolutely reap the benefits of everything this platform can do. I would highly recommend it to any HR team looking to save time, improve accuracy, and truly modernize their workflows. Pros We recently completed our Paylocity implementation, and I can honestly say the ease of using this system has been life-changing. Every part of the platform, from running payroll and building reports to onboarding new employees and accessing records, works exactly as intended. The interface is intuitive, fast, and thoughtfully designed around real HR workflows. Reporting is flexible and powerful, payroll processing is smooth and reliable, onboarding is streamlined, and finding employee information is incredibly easy. What really sets Paylocity apart is how seamlessly its features connect. The training resources, live support from implementation specialists, and the built-in AI tools make it easy to learn, even with such a robust set of capabilities. If you're willing to invest a bit of time in setup, you can truly unlock everything this platform has to offer. Cons The system is large and includes many modules, which means there is a learning curve in understanding how everything interacts. However, the trainings, live calls, and AI support tools make this much easier to manage. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Proliant](https://www.capterra.com/p/187093/Proliant/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paylocity We evaluated several platforms—including Rippling, UKG, Proliant, and BambooHR—and ultimately chose Paylocity because it offered the best balance of usability, functionality, and long-term scalability. While each system had its strengths, Paylocity stood out with its intuitive interface, reliable and user-friendly payroll processing, and significantly stronger reporting capabilities. Its onboarding tools, employee experience features, and overall workflow design were more streamlined and aligned with what our organization needs. We also felt that Paylocity offered transparent and competitive pricing, which made it easier to understand what we were investing in and confidently plan for long-term use. Combined with robust implementation support and excellent ongoing training resources, Paylocity provided the clearest path to improving efficiency, accuracy, and overall employee experience—making it the strongest choice for our organization. Switched from [PeopleGuru HCM](https://www.capterra.com/p/162062/PeopleGuru-HCM/) We chose to switch from PeopleGuru to Paylocity because our previous system created constant inefficiencies and frustrations. PeopleGuru’s user interface was difficult to navigate, payroll processing was clunky and error-prone, onboarding was not intuitive, and accessing or updating employee profiles required far too many steps. Reporting was also extremely limited, making even basic data retrieval time-consuming. Paylocity offered the opposite experience, an intuitive UI, streamlined payroll, smooth onboarding, and powerful reporting tools, so the transition was an easy decision. Review Source HK Hardeep K. HR Generalist Non-Profit Organization Management Used the software for: 2+ years ### "HR Generalist" November 20, 2025 5.0 Overall, my experience with Paylocity has been extremely positive. I oversee payroll, benefits administration, onboarding, offboarding, time & attendance, HRIS data management, and system-level configuration—and Paylocity supports all of these areas seamlessly. It has allowed me to streamline processes, standardize workflows, run cleaner audits, and support my organization more efficiently. Pros Paylocity has become the core of our HR work because it’s intuitive, customizable, and powerful for both HR and Finance. The platform is extremely user-friendly across modules—Time & Labor, HR & Payroll, Community Hub, Onboarding, and Performance. I love that I can manage payroll, run audits, configure cost centers, support benefits, run reporting, handle historical data migrations, and create workflows all in one system. Their customer support has also been great—my AMs \[sensitive content hidden\] respond quickly, escalate issues when needed, and walk me through best practices. Overall, Paylocity saves me hours each pay cycle and makes complex work actually feel easy. Cons Some areas, like cost center updates, historical data migration, and timecard corrections, can take a bit longer due to how certain workflows are structured. Occasionally, the backend configuration requires multiple steps or support tickets, especially for complex items like GL mapping or account alignment. But even with that, the support from Paylocity usually gets things resolved quickly. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We switched from ADP RUN to Paylocity to improve accuracy, streamline processes, and reduce the amount of manual work required for payroll, reporting, and employee data management. ADP RUN was limited in flexibility, especially for growing organizations, and required multiple workarounds for even simple tasks. Paylocity offered a more modern, integrated, and user-friendly platform with stronger reporting, better workflow automation, easier onboarding, smoother GL mapping, and more comprehensive HR tools. The switch has significantly improved our efficiency, reduced errors, and created a much better experience for both administrators and employees. Review Source PA Paola A. Human Resources Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Review of Paylocity for Multi-State Operations" November 20, 2025 4.0 Overall, Paylocity offers a strong platform with great features. However, our business operates across multiple states, which adds complexity and creates challenges on the back end. Pros It’s easy to use and intuitive, with a wide variety of articles available. The AI Assist feature is especially helpful, providing guidance and suggesting relevant articles for further support. Cons We have experienced several challenges with Paylocity, including occasional inaccuracies in time-off accruals and balance transfers, incompatibility with employees in American Samoa which requires manual work, and improperly configured EDI. Additionally, customer support could be improved, as resolution times are often long even with a dedicated manager, and frequent changes in account managers (at least three times a year) create inconsistencies. The AI handbook feature is not suitable for us since we have 2 handbooks, California and Multi-State. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The company size and feature capabilities. Review Source CL CAROL L. HR Assistant Oil & Energy Used the software for: 2+ years ### "QUALTY OF SERVICE REVIEW " November 21, 2025 2.0 At start of of service with Paylocity, it was great. Currently MAYBE 50/50. Even this review, you have requirements but it those requirements aren't met, it is rejected. Pros Currently I can only give a minimal positive service provided. We receive more excuses without a fix offered. Cons Customer support is soo ineffective lately. When we started with Paylocity customer support was very quick & helpful. Now it takes 30 minutes before your question is answered. If they can't answer your question, they put in a service ticket, but RARELY do you hear back or have results from this ticket. Review Source AH Alena H. Sr Payroll and Benefits Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Reliable System With Strong Support" November 21, 2025 4.0 My overall experience has been very positive. The support team is consistently helpful and easy to collaborate with, and the Paylocity newsletters are a great resource. They provide clear updates on upcoming enhancements and new features, which helps us stay ahead of changes and plan accordingly. Pros First of all, I appreciate the way the system is designed — not because it’s “pretty,” but because it’s truly easy on the eyes. For someone who spends a significant amount of time working in the program, that matters. The clean, intuitive layout also makes navigation easier for employees, which is a big plus. I also like that the system is customizable. Being able to tailor features to our specific billing processes and organizational needs has been incredibly helpful and saves a lot of time. Customer service is in my top three priorities. I really value having a dedicated and knowledgeable service team that understands our account setup. The team has also been consistently responsive, which makes a huge difference in our day-to-day work. Cons The primary issues we’ve experienced are related to technical glitches. Employees often mention having to enter their login information twice in a row, which can be frustrating. We’ve also seen instances in the Performance module where pasted text doesn’t always save correctly. These aren’t constant issues, but when they happen, they interrupt workflow and create confusion for users. Review Source AH A.J. H. HR Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Paylocity Review" November 21, 2025 4.0 The smoothest parts of my experience are in the day-to-day HR functions, and that's the most critical part. Timekeeping, payroll, employee data management, etc. all have to be smooth and functional, and I can rely on that with Paylocity. Pros Wide range of product offerings. Active development of their product, with newsletters to keep admins in the loop. Cons Reporting is mediocre; to get what you need, it often takes pulling multiple reports then aggregating and manipulating them in Excel or Power BI. I wish we had more control over what users see in the app, specifically the ability to hide functions we don't use. Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) We switched from the earlier version of Dynamics (called Navision) because Paylocity offered functionality unique to human resources. Review Source AB April B. HR Generalist Government Relations Used the software for: 2+ years ### "Great Customer Support" November 21, 2025 5.0 Overall, paylocity is great and I do like that changes are based on user feedback. There is always going to be room for improvement, but I believe paylocity is heading in the right direction. Pros The customer support from benefits \[sensitive content hidden\] and service \[sensitive content hidden\] has been amazing. I have gotten answers quickly and been able to resolve issues in a timely fashion. Cons Can be confusing keeping up with the changes. I know ample communication is sent out. Just with normal workload, it can be difficult to keep up with the changes. I also am not thrilled with the reporting analytics. For some of the reporting that I have done, I usually have to pull several reports to get the data and most of the time it's trial and error. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Leadership decision. I was not at the company at the time of the switch, but I believe it was for more employee engagement features. Review Source KG Kim G. Director of HR Renewables & Environment Used the software for: 1-2 years ### "Great Product and Service for the Price" November 21, 2025 4.0 Overall I had a very positive experience with Paylocity and it's a system I would recommend to others. No system is perfect, but I think they provide a really great product and service for the price. Not only that, they are always looking for ways to enhance the products and stay ahead of the evolving technology. Pros Paylocity is extremely user-friendly, and I appreciate that when I'm not sure how to do something I can easily refer to the Knowledge Base which has answers to most of my questions. If I still can't figure something out, I can call the Service Center and usually get an answer. They are also quite prompt at responding to email tickets, even if it's just to acknowledge they've received the ticket and it will take a little more digging in to. Cons The implementation process was a little bumpy for us. The account manager assigned to our implementation was transitioning to a new role which unfortunately left us falling behind from the very start as he wasn't as engaged as he needed to be. Our new account manager was great, but because of the tighter timeframe, we weren't able to implement the Benefits piece at the same time as the other system go-lives which was disappointing. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Pricing was more reasonable for our size company. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Looking for a more updated system with an integrated HRIS. Review Source MS Michael S. Payroll Coordinator Real Estate Used the software for: 2+ years ### "Highly Recommend Paylocity" November 24, 2025 5.0 I have used all the big payroll software and I may favorite to use is Paylocity. Easy to follow modules and dashboards and the support you receive via chat, phone and PEAK makes me able to feel like I'm able to do a lot on my own within the system in support of our employees. Pros Great user interface. Very easy to find and access information as needed. Reporting is great and like the formatting of them. Great customer support when I have questions and pointing me to reference material in PEAK Cons Not being able to impersonate employees. It would make things easier if we could so we can troubleshoot more on our end. Review Source SM Sue M. HR Director Wholesale Used the software for: 2+ years ### "Time saving and streamlined payroll software with a supportive customer service team." November 24, 2025 4.0 Paylocity took our growing company from a manual payroll system without HR recordkeeping and has streamlined many processes, saving many hours with reporting and HR tracking. Pros Paylocity is easy to use and has a good support team. When ever something is in questions, whether a report or time card information, it is resolved quickly and usually before ending a quick telephone call. Cons The occasional question that is asked regarding a payroll adjustment seems to cause confusion and can take a while to be resolved. It's usually not a common question that which is why it can take a bit longer to find the correct way to resolve it. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The sales team didn't push features that we didn't ask for. A suggestion would be made without the high pressure sales technique. Switched from [PAYreview](https://www.capterra.com/p/122578/PAYreview/) We outgrew the manual system that we were using. Review Source HB Heather B. Accountant Entertainment Used the software for: 2+ years ### "Strong Functionality with Opportunities for Efficiency Improvements" February 17, 2026 5.0 Although our startup phase was challenging, our overall experience with Paylocity has been positive. Pros We’ve been very pleased with Paylocity. The system is flexible, offers a wide range of features, and continues to provide valuable enhancements. Their support team is also quick to respond and resolve issues, which makes a big difference in everyday operations. Cons Paylocity provides a flexible platform with consistent system enhancements and strong customer support. As with any sophisticated system, certain processes involve multiple steps, and attention to detail is necessary to ensure changes flow correctly across modules. The cost center configuration page could benefit from performance improvements and a more streamlined user interface to enhance overall efficiency. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP did not offer some of the functionality we required, and the level of support did not meet our expectations. Review Source PW Patti W. CHRO Banking Used the software for: 2+ years ### "Very competent partner" November 21, 2025 4.0 Paylocity has a very competent system of payroll to data to easy API add ons. This is a growing resource. Pros We have used Paylocity since 2017 and it has expanded as we have allowing more and more options within our single system. Cons The Performance Review module is adequate but not advanced. Many times we call with questions and the agent is not able to resolve the issue on the first call. Turnover is an issue as it is an issue everywhere. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Price and ease of use. The reputation is also important. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Frustrated with a lack of effective products and agents who could advise easily. Review Source EP Erika P. HR Manager Legal Services Used the software for: 6-12 months ### "HR Manager" November 25, 2025 4.0 Overall, good. More pros than cons!! :) This is our first year using Paylocity, so we have spent a lot of time with learning and implementing. We have definitely experienced some bumps in the road, but it's nice that we have a platform that contains so many efficiencies. Pros Time gained in efficiencies! We just launched the performance module, and are excited to not have to manually send reviews, wait on managers to do their part, wait on signatures of a PDF from all parties, etc. Everything is done in one place, and it's so nice. It's also nice to have payroll and time/labor live in one place. I love the community page. I love that employees can encourage each other and have reasons to celebrate one another (announcements of birthdays, anniversaries, other employees making posts to recognize people.) Cons Paylocity Support. A lot of times helpful, but also on the flip side not so helpful. They may give you an answer, but not tell you all that you need to know -- which will set you up for failure later. I can't tell you how many times I have received a response from them starting out with "Unfortunately..." We have just come to accept that it is what it is with support. Also, I'd like to add that workflows are actually very limited and nuanced. They aren't as great as the sales people crack it up to be. Even support will agree here. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity one or two more features more that Paylocity had that we liked better, can't remember now what those are Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) more features, more promised efficiencies, we grew in size and needed a platform that could keep up Review Source NS Nyia S. HR BP Mental Health Care Used the software for: Less than 6 months ### "Paylocity: A Convenient All-in-One HR Platform" January 29, 2026 4.0 Although I have only been with my company for a short period of time, my overall experience with Paylocity has been very positive. The system has made onboarding and daily HR tasks much easier to manage. I appreciate how organized and consistent the platform is, which has helped me quickly adapt to my role. Paylocity provides clear access to payroll, benefits, and employee information, making it a reliable tool for both employees and administrators. Overall, it has contributed to a smooth and efficient experience so far. Pros What I like most about Paylocity is how user-friendly and well-organized the platform is. It truly feels like a one-stop shop where I can easily access everything I need in one place. Information is simple to find, whether it’s payroll details, employee records, time tracking, or onboarding documents. The layout is intuitive, which makes navigating the system straightforward even for new users. This saves time and reduces confusion, especially when managing multiple HR-related tasks. Overall, Paylocity helps streamline daily processes and keeps important information centralized and accessible Cons The main drawback of Paylocity for me is the customer support experience. When assistance is needed, I often find myself on hold for an extended period of time, sometimes over an hour. Additionally, my assigned account manager is not always readily available, which can delay issue resolution. In fast-paced work environments, timely support is essential, and longer wait times can be frustrating. I would greatly appreciate quicker response times and more accessible support options to help resolve questions or technical issues efficiently when they arise. Switched from [Bonterra Penelope](https://www.capterra.com/p/80088/Bonterra-Penelope/) I am not sure I was not here for the switch! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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