--- title: "Page 5 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is Paylocity the right Performance Management System solution for you? Explore 1932 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/?page=5" page_type: "reviews" language: "en" --- Paylocity 4.3 (1932) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Page 5 - Reviews of Paylocity ## Showing most helpful reviews Showing 101-125 of 1932 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC RJ C. Finance Manager Religious Institutions Used the software for: 2+ years ### "Responsive Customer Support & Robust Features Offsets Learning Curve and UI Challenges" January 16, 2026 4.0 This vendor / product works very well, is reliable, robust, customizable, and has excellent customer support (better than competitors that we've worked with). We use the product for time & labor tracking, PTO balance tracking, and running payroll - it also offers features for HR document storage and employee performance reviews, but we haven't used those much yet. Due to the robust features and customizability offered, implementation was quite involved, and the UI isn't always intuitive; however, whenever I call customer support, they're very responsive, knowledgeable, and effective. I've been an admin for this product for multiple years, are there are still things I don't understand about pay types, cost centers, export matrices, PTO accruals, etc. The only real headache I've had with this product is the inability to change certain, specific things from my end. For example, editing PTO rules / accrual rates has been difficult in the past - they make me fill out a form with tons of questions (some don't even apply to our usage), and whenever I do that, I feel uncertain whether my responses will result in the effect I hope for. I've heard they're building a client-facing accruals team, which I'm sure will help bridge that gap. All that being said, this product has been very successful for us, and we plan to continue using it for the foreseeable future. Pros Customizability is definitely a huge win for this product - editing pay types, earnings, deductions, taxability, PTO accruals - it's really easy once you get past the learning curve. All the settings go quite deep and could be implemented in a vast array of use cases. Customer service - it's easy to get in touch with support, and the team has always been very responsive, knowledgeable, and effective. Time card approvals, time off requests, and manager / supervisor roles work very well. Managing teams is quick and easy (again, once you bridge the learning curve), allowing you to edit supervisors for time off requests, etc. Departmental mapping has been a win for us. Paylocity also seems to release frequent product updates, so they're definitely investing in the product's future with innovations. I love the "check calculator" feature, which allows us to input checks into payroll that we print outside of the software. Cons The inability to edit our own PTO accrual settings (or, at least, easily) was a pain point for us, and took quite a while to sort out through multiple attempts and form submissions. I dislike how often I have to switch between the "Time & Labor" section and the "HR & Payroll" section. I wish those two were a bit more seamless, as they work together closely - I often open two tabs at the same time so I can have one page open on each tab, just to reference info or accomplish a task. Lastly, I dislike how complex and vast the UI is. It serves its purpose well and can be highly tailored to any use, but I often find myself clicking around trying to find that "one page with the little setting on it." If I need a feature or setting changed, I often call support, as that seems to work more quickly than navigating the UI. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was admittedly simpler to use, but customer support (especially on important payroll dates) left much to be desired. Review Source WR William R. HR Retail Used the software for: 2+ years ### "Paylocity review" February 27, 2026 4.0 Overall, Paylocity is a very strong HRIS system and provides all the tools we need to support our organization. The onboarding module is especially impressive, as it creates a smooth and professional process that leaves a very positive first impression on our new employees. Pros Great HRIS system! It’s very user-friendly, and I appreciate that the team is always looking for ways to improve the platform. My favorite feature is how simple open enrollment is through the portal once everything is set up. The automated file feeds are also excellent — once configured, they eliminate the need to manually add information to carrier sites, which saves a significant amount of time. Cons The benefits support team has not been the best in my experience. However, when I call about other issues, the support staff are typically quick to respond and very helpful. Reporting functionality could also be improved, as there are additional charges for special report configurations, which can be frustrating when trying to access the specific data you need. Review Source AD Alma D. HR Generalist Oil & Energy Used the software for: 2+ years ### "Where Paylocity Shines—and Where It Stumbles" January 29, 2026 3.0 Overall, it has been a learning experience with Paylocity. It has it's ups an downs like most systems. They are expanding but are still in the early stages of the program, but Paylocity has come a long way since we first joined. Pros Friendly account managers that are willing to go above and beyond to help. The updates that are rolling in are addressing the issues that we had been having. Cons The integrations between modules are not as seamless as they should be. Examples are Time & Labor does not interact very well with time off in HR& Payroll. Recruiting module has its downfalls, such as not being able to extract all candidate data to a csv or xls file where the employer can better filter for candidates. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) There was a reduction in cost because we let go of all the additional reports & analytics that ADP provided. Review Source BM Brenda M. Human Resources Manager Banking Used the software for: 6-12 months ### "Excellent Customer Service" March 9, 2026 4.0 Overall experience is great. Great customer Service. Whenever I have a questions that I can't find in the knowledgebase, I know I can call my customer service representative and get an answer right away. Pros I like the way Paylocity keeps you up to date on everything. They have great communication and articles that they post all of the time with all of the reminders you need and any upcoming actions we need to be aware of. Cons The leave time is a bit confusing for the employees. I usually have to explain how much actual time they have left to use because of the way it displays the Plan Year used and Available Left To Use. Especially at the end of the year. Review Source AS ALEXANDRA S. Generalist Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use" February 26, 2026 5.0 Almost always positive! The system is so quick and easy to use, their support network and environment are always on top of things and prioritize us. Pros Their support team has always been so helpful, when we cannot solve a problem they make sure the hop right in with us to help. Also all of their systems are very user friendly and easy to learn/teach! Cons Most things we used to struggle with are either being built or on the horizon. The most helpful would be a more intuitive reporting feature in some areas. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Poor communication and support from them. Review Source JR Jamie R. HR and Office Coordinator Automotive Used the software for: 2+ years ### "Do a deep dive beforehand" March 12, 2026 2.0 Its been a very frustrating journey to say the least. None of the modules seem to talk so it makes a simple task take 4 times as much effort/clicks as it should. Pros I like that It gives us the capability to set up carrier feeds for benefit providers, and I like bswift on its own. Cons Paylocitys customer service is awful. It feels like they don't even look at your account set up before providing an answer to your question. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Company was growing and needed an HRIS system to grow with. Review Source LK LIZ K. HUMAN RESOURCES MANAGER Machinery Used the software for: 2+ years ### "WHEN DECIDING ON A NEW HR/PAYROLL SYSTEM, BE SMART AND CHOSE PAYLOCITY!" August 6, 2026 4.0 VERY POSITIVE. JJ ZEARLY WAS GREAT IN THE EARLY PHASE OF THE IMPLEMENTATION/PURCHASE. VERY PLEASED SINCE THE PURCHASE. Pros EASE OF ACCESS EMPLOYEE INFORMATION - PAYCHECK INFORMATION FOR EMPLOYEES AS WELL AS TIME TRACKING ACCESS FOR EMPLOYEES WEEKLY AS WELL. THESE FEATURES REALLY HAVE HELPED EASE OUR HR/PAYROLL FUNCTIONS HERE AT PROPULSE. IT IS ALSO FAIRLY EASE TO CONTACT CUSTOMER SUPPORT AS WELL FOR SUPPORT WHEN ISSUES ARISE. Cons IMPLEMENTATION TO A NEW PRODUCT ALWAYS HAS ITS ISSUES. OUR FIRST BENEFIT ENROLLMENT WAS TROUBLESOME BUT OTHER THAN THAT NO ISSUES. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity IT INTEGRATED WELL WITH OUR BENEFITS AND INTERNAL SYSTEMS Review Source CT Courtney T. HR Manager Hospitality Used the software for: Less than 6 months ### "Great Service!" June 5, 2026 5.0 Overall, we have been very pleased with Paylocity. It is a great system with a great price and great customer service. Pros Where to begin? My favorite thing about Paylocity is the customer support. Every employee I've encountered here seems like they are genuinely happy working for this company. My second favorite thing is the ease of use of the product. We are switching from a different, more difficult to use product. I save so much time not having to teach everyone how to use Paylocity, because it's so easy! Cons There are a few options available for viewing certain things on thier webpage, like employee information. I wish there was just one, so it didn't switch back and forth, but not a huge deal. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Paylocity has ability to integrate with pretty much anything you can think of. If we went with Paycom, it seemed like they didn't integrate with other things as easy. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) UKG had way too many payment service issues. It was becoming a liability for our company. Review Source Paris D. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Paylocity is easy enough, I'd recommend it." January 30, 2026 4.0 Overall, for day to day use I like it. It's a lot better than some platforms other places I have worked used. It sends you a lot of notifications, so you'll know when you've missed a punch, or if you have a W2 ready. Pros It's very easy to use to clock in and out. Also, you can find you're company's calendar in it to stay updated on events. You can easily access your time sheet, or check stubs. Cons It uses your location to allow you to clock in. I don't mind that but it's a little wonky sometimes. For instance, I may be in the office trying to clock out but it says, I'm trying to clock out from an unauthorized location. Then I have to keep refreshing the app or walking around. Also, it's a little hard to navigate to certain information on the app compared to the website. Review Source LK Lisa K. Director of Talent Management Non-Profit Organization Management Used the software for: Less than 6 months ### "Don't wait, make the switch!" February 12, 2026 5.0 We have been using the product for 4 months and I am happy we made the choice to switch. Knowing that I can call and get true support, when I need it immediately, is a huge relief. If it's not urgent, I can email my rep and I get a response relatively quickly. Pros Their customer service is far and above what our previous provider offered! It has taken us a month or two to get used to the system but I do find it truly easy to use and enjoy all the different features they offer. Their mobile app is great and my employees have no issues tracking time via the app or their computer. Cons There is so much to learn so the onboarding was a little overwhelming but eventually it all clicks! I tried to speed through the onboarding process, against my reps recommendation. It's worth taking your time as there is a lot to learn. I still have training modules that I need to complete, 4 months later. Alternatives considered [isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paylocity The ease of use and the reference calls. Our sales person was excellent! Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) We had years of terrible customer and it was only getting worse. Review Source AB Anita B. CFO Non-Profit Organization Management Used the software for: 2+ years ### "User-friendly and easy to integrate " February 26, 2026 5.0 Paylocity is very user-friendly and their customer support has always addressed my issues quickly and skillfully. Pros Paylocity is very easy to use for our complex and multi-funded nonprofit environment. It makes payroll a breeze and it also integrates with Employee Navigator. Cons Some of the issues I sometimes need resolved can only be addressed by accounting staff that understand the complexity of our nonprofit funding. I'd like to have the ability to edit my own mapping. Alternatives considered [PayCore Smart Routing](https://www.capterra.com/p/191999/PayCore-io/) Reason for choosing Paylocity Ultimately, Paylocity was the better choice due to functionality. Switched from [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/) Our agency needed a more user-friendly system. Review Source PJ Peyton J. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Amazon Payroll System" April 1, 2026 5.0 My overall experience with Paylocity has been very positive. It has greatly improved our payroll and HR processes by centralizing everything into one platform. While there was a learning curve at the beginning, once familiar, the system becomes a powerful and reliable tool. I would recommend Paylocity to other companies looking to improve efficiency and organization. Pros Paylocity offers a very user-friendly platform with a wide range of features all in one place, including payroll, time tracking, and HR tools. I especially like the automation capabilities and reporting options, which help streamline processes and save time. The system also makes it easy to manage employee data and improves overall operational efficiency. Cons There is a significant learning curve when first getting started with Paylocity, especially for new users who are not familiar with HRIS systems. Some features can be difficult to navigate initially, and certain workflows are not as intuitive as they could be. Additional training or onboarding support would make the experience smoother. Review Source TK Tommye K. HR Generalist Religious Institutions Used the software for: 2+ years ### "HR Generalist" February 26, 2026 4.0 Paylocity has great customer support, easy to use for both admin and employee. Our employees have felt the ease of use when clocking in and out, tax forms, and their paychecks. We value that as admins. Pros The customer support has been very helpful. When we use the AI tool we have solved a lot of issues, but customer support has been there to answer many questions quickly. Cons The reporting inside of Paylocity is difficult to navigate. There are many reports that we want to combine, but are unable to because the information is stored in different sections of paylocity and they don't speak to eachother. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Reporting because it translated across different areas of their platform. Review Source AR Amy R. Director, Talent Acquisition Information Technology and Services Used the software for: 6-12 months ### "Works Well...Until You Need Help" February 17, 2026 3.0 Paylocity Recruiting works for the size company that we are; simply out of the box. However, as a recruiting team, we've learned that many of the functions that may exist, are not accessible by recruiters if they do not have the onboarding function. What I find most debilitating is that after having exhausted my search of tools/resources, but still have questions, I do not hear back from our designated representative. In fairness, I understand that we were recently given a new rep, however, leading up to just a few weeks ago, I would never hear back and when I did, she first went to another employee who is listed as primary contact (as to validate my question). Pros Specific to Recruiting platform, the ease in moving candidates through and effectiveness in message outreach. Cons The reporting. I feel that it is not intuitive, therefore causes a clunky process that leaves me questioning the validity of the data. Ease of using and sharing repeatable form templates with hiring stakeholders; specifically allowing hiring stakeholders to review recruiter feedback, then using the same form, insert their interview feedback so that it is one document of feedback that is retained for record keeping. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Paylocity Existing relationship for payroll and employee record keeping Review Source BT Brigitte T. HR Manager Hospital & Health Care Used the software for: 2+ years ### "HR Manager" February 26, 2026 5.0 Overall, we have a positive working relationship with Paylocity. They are responsive and able to answer questions accurately whenever we need assistance, making our interactions reliable and efficient. Pros Great customer service, no matter who answers the phone. The staff is always polite, professional, and capable of resolving issues. If they are unable to assist, they promptly escalate the matter to someone who can. Cons Sometimes it’s difficult to reach our account manager, and frequently the account manager is changed, which can be frustrating when trying to get consistent support. Alternatives considered [Ripple](https://www.capterra.com/p/171183/Ripple/) Reason for choosing Paylocity Paylocity was more cost efficent for our organization Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Was looking for something new that better fit our needs. Review Source CM Celeste M. Employee Care Specialist Food & Beverages Used the software for: 1-2 years ### "Employee Care Specialist" February 26, 2026 5.0 Overall, I really enjoy the platform. I think it is so nice to have everything in one place, streamlined! Pros The product is very user friendly and the support is pretty fast. I also really enjoy the recruiting tool as you can text candidates and send offers directly through the portal. Cons It seems like it takes a while for glitches and such to be fixed. We have ahead a workflow glitch for 1+ years now and it continually gets pushed for the resolution. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Paylocity We liked the all in one system. Having too many apps for payroll, time tracking, database, etc is just not feasible. Switched from [PayCore Smart Routing](https://www.capterra.com/p/191999/PayCore-io/) Paycore was horrible. So Slow, glitchy, and the customer support was impossible to get a hold of. Review Source SN Shelly N. Area Vice President Health, Wellness and Fitness Used the software for: 2+ years ### "Full service HR platform" August 7, 2026 4.0 Very satisfied. I love the self serve capabilities for employees to access their own documents, handbook, check stubs, etc. Pros Covers so much more than just payroll. It's a full HR system. We use it to track applicants, employee compliance, reviews, etc. Cons So much to learn to utilize all of it's features. There are other features we still aren't using yet. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Easy of integration, recommended by other similar businesses. Review Source KR Kassandra R. Manager of People and Culture Medical Devices Used the software for: 2+ years ### "Efficient System That Gets the Job Done" February 26, 2026 5.0 My overall experience with Paylocity has been solid. The platform is easy to navigate, and day‑to‑day tasks like payroll, approvals, and employee updates run smoothly. It streamlines a lot of workflows and cuts down on manual work. A few areas like reporting, page load times, and the occasional inconsistent support could be better, but overall it’s a reliable, user‑friendly system that gets the job done without a lot of hassle. Pros Easy to use: Interface is clean and mostly intuitive. Good payroll automation: Runs smoothly with few errors. Strong self‑service: Employees can update info + view paystubs easily. Decent mobile app: Handy for quick approvals and time-off stuff. Customizable workflows: Approvals and forms are flexible. Cons Onboarding modules feel basic: Could be more robust. UI feels dated in spots: Not the most modern experience. Reporting can be clunky: Custom reports aren’t always intuitive. Slow load times: Some pages take longer than they should. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Our company switched from ADP to Paylocity about two years ago, so I wasn’t directly involved in that decision. Review Source KM Kelli M. Senior Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "Paylocity is awesome!! " March 27, 2026 5.0 I was new to Paylocity last year and it's been a great experience learning the software, excellent trainings and great customer support. Pros The customer support is outstanding! It's easy to use and the price is right! I like that I can reach out to my account manager at any time and will get a quick response back to any issue that I may be having. Cons I don't really have any issues with Paylocity. I do think there should be dates in Labor Allocation as to when an allocation is changed. Review Source MD Marilyn D. Agency Insurance Used the software for: 1-2 years ### "Paylocity is the BEST " June 5, 2026 5.0 Overall, Paylocity has been a valuable solution for our organization, providing an efficient payroll experience and helping us manage workforce needs with confidence. We would highly recommend it to businesses looking for a comprehensive payroll and HR platform. Pros he customer support team has been responsive and knowledgeable whenever we've needed assistance, and the system's automation features have helped minimize errors and save valuable time. Employees appreciate the easy access to pay stubs, tax documents, and personal information through the portal and mobile app. Cons We've had a great experience using Paylocity Payroll. The platform is user-friendly, reliable, and makes payroll processing quick and efficient. Features like employee self-service, direct deposit, tax filing, and reporting tools help streamline our HR and payroll operations while reducing administrative workload. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Company Decision, change of management overall Review Source CK Cecilia K. Office Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Overall Needs Improvement " February 12, 2026 2.0 As this is my first time working with this company. I would not recommend it to anyone else. for the reason stated above. Pros The simplicity of the system itself. It is easy to navigate, and information is easy to find. The reports are detailed and easily accessible. The cost for services is a value as well. When a great rep is on the phone the customer support is nice. Cons Customer support is limited and there is never a manager available. There is no organization within the company. Everyone isnt trained to full client needs, meaning the right hand has no idea what the left hand is doing. Call times are longer than i have waited with any payroll company. I have been hung up on and spoken to rudely because i felt the right support wasnt being handled in a correct manner. Expediting critical matters have a very long lead time. 71 days is entirely way to long for payroll type of issues. Team collaboration doesn't seem to exist. Management doesn't like to speak with us and instead instruct the reps and tell them through it instead of being management and stepping up to the plate to resolve issues that are way past escalation, they leave management to the reps who are trying their best. Time tracking of important issues is not important. I like to be patient and let people do their job but there is no communication or follow-up. Review Source CG Carla G. Accounting and Administration Senior Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "I would recommend Paylocity" January 29, 2026 5.0 Implementation went well and overall had a good experience switching systems. Since we have been on Paylocity we have had few problems, but customer support is usually quick to respond. Pros Great customer support and very easy to use. I like that the system stays compliant with the law and catches errors. Cons The knowledge base sometimes is not very helpful, so I end up just emailing for customer support. Once they respond, issues are resolved pretty quick. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Pricing, ease, and affordability were the biggest factors Switched from [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/) MIP was too time consuming and not user friendly Review Source LL Lily L. HR Director Cosmetics Used the software for: 2+ years ### "Easy to Use and Affordable!" February 26, 2026 5.0 We have partnered with Paylocity for 13 years, and our experience has consistently been positive. The platform has grown with our organization, and the service has remained dependable and cost‑effective. While there are occasional areas for improvement, Paylocity continues to meet our needs and provide solid value year after year. Pros Paylocity offers strong value for the cost, and the platform is intuitive and easy for our team to navigate. The layout makes it simple to find what we need quickly, and new users can get up to speed without much training. Overall, it provides a reliable and user‑friendly experience that supports our daily payroll and HR tasks efficiently. Cons The biggest challenge has been the limited ability to speak directly with certain setup or specialty teams when working through more complex issues. Having to go through intermediaries can slow down the process and make it harder to resolve questions quickly. More direct access would make the experience even better. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[isolved Talent Acquisition](https://www.capterra.com/p/119957/ApplicantPRO/) Reason for choosing Paylocity The price was a better fit for us so we chose it. Review Source MH Megan H. HR Specialist Information Technology and Services Used the software for: 2+ years ### "Great with Recruiting/Onboarding, needs a bit of improvement in other areas" February 26, 2026 3.0 Overall, I like how it has so many different modules and that the service team is easy to get in touch with quickly, whether it's over the phone or through email. Pros Recruitment and onboarding modules have always been great, and are connected pretty seamlessly. The HR & Payroll side has also been easy to use with keeping track of employee history adn documents. Cons Accruals and tracking time off have been hard to track. We have had issues with time off policies flowing over incorrectly and overpaying employees taking excess time off. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Paylocity more advanced features than rippling at the time when we implemented this in early 2023. Review Source ME Mitch E. Human Resrouces Business Partner Food Production Used the software for: 1-2 years ### "Overall Great Platform" February 26, 2026 4.0 I think paylocity is a great and inclusive tool and there is an ease in using the platform as well. My only qualm is I wish you could control individuals security access onsite and not through the security team. Pros Ease of use, the ability to have cross team collaboration amongst a recruitment/ Human Resources Team. Cons I wish customer support was a bit quicker but they are always dedicated to solving the problem and making it right. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.