# Page 54 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 54 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 54 - Reviews of Paylocity

## Showing most helpful reviews

Showing 1326-1350 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AP

Andreina P.  
Dispatcher  
Individual & Family Services  
Used the software for: Less than 6 months

### "Current Experience is Immaculate"

November 10, 2022

5.0

My overall experience is impeccably immaculate.

Pros

I love every single feature in this system

Cons

Nothing to complain about at all no cons at all

Review Source

JM

Jill M.  
HR Director  
Computer Software  
Used the software for: 2+ years

### "Extremely limited software"

January 26, 2018

1.0

Very, very slow response times - their client solution is to watch their webinars. I would never recommend this software to anyone

Pros

visually simplistic - it is a very reasonably priced system but it lacks the key features you need in a HRIS

Cons

Extremely minimal customer support - no direct phone number to a client service team - NO direct email account to a customer service - when system is down for maintenance they don't send out emails to clients when the system will be up or not - they self admit when you call in there are not set up to email clients - no way to make notes in the system within an employee record. This is fine for ONLY payroll but it is promoted as a HRIS too and it is not.

Review Source

JP

Janis P.  
HR Manager  
Wholesale  
Used the software for: 2+ years

### "Great tool for businesses of all size"

March 10, 2020

5.0

Overall, I am very happy with the program and look forward to using it everyday!

Pros

I love the ease of entering employee information into the system. Paylocity allows both the employer and employee to view their benefit information and payroll information quickly.

Cons

Over the years I have seen a lot of changes with Paylocity. At this point, I have very little negative feedback about the software. If anything, the customer service could improve by providing updates on where open tickets stand.

Review Source

GG

Geoffrey G.  
Service Manager  
Automotive  
Used the software for: 2+ years

### "Continued Great Product!"

July 25, 2025

5.0

I really enjoy being able to see the recognition given from peers. It's nice for an employee to get a notification that he or she has been recognized and then read the kind words.

Pros

We have included recruiting through here as well as a peer to peer recognition page! I can go on the page and see birthdays, anniversaries, and thank you messages for a job well done.

Cons

The vacation time balance is still wonky, so we can't really use it. We still have to go with paper sheets being turned in.

Review Source

LRF

Lea Rose F.  
Staff Accountant  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Paylocity Review"

May 10, 2021

4.0

Pros

Most of the features are really helpful! Early this year, we started PTO tracking and employee engagement has been really wonderful! I get feedback from the managers how it is easier now to track their people's time off days and balances.

Cons

There is always room for improvement. It would be nice if we can upload videos directly in Community instead of using a link. I know that in the training videos or posts, that you can do that but I don't see that feature in ours.

Review Source

DS

Drew S.  
Director  
E-Learning  
Used the software for: 2+ years

### "Hyper-granular control, finally...without being "that account person bugging people""

February 17, 2021

5.0

Pros

\- Hyper-granular control of expenses. Instead of managing limits and checking expenses on corporate cards, each approved expense request receives a single virtual credit card number (managed by accounting) for that specific vendor an expense (one-time or recurring) - Flexible approval workflows

Cons

\- Lack of integration with budgeting. Approval workflows should show managers how any discrete approval affects their department budget.

Alternatives considered

[Brex](https://www.capterra.com/p/182054/Brex/)

Review Source

MH

Miriam H.  
Technical Product Owner  
Computer Software  
Used the software for: 2+ years

### "Includes some useful features, but system needs work"

October 23, 2020

3.0

It seems like Paylocity could have a lot to offer, but their system could use some work to get there.

Pros

The system definitely includes a variety of tools that serve a lot of different purposes. For instance, HR can upload resources to the system for employees to access directly from Paylocity, there are performance review tools, etc.

Cons

The system had a lot going on, which made it difficult to navigate and find the specific pages/tabs with the information you were trying to find. For instance, trying to find your time off totals or salary history was buried under many pages and lots of clicks. The system also felt unreliable at times. The worst case of this was during performance review time when all employees and managers were typing their review notes directly into the system, but kept getting randomly booted out, which then erased all of their progress.

Review Source

FF

Flor F.  
Director  
Education Management  
Used the software for: 2+ years

### "Paylocity for Human Resource Tracking and Management"

October 31, 2022

5.0

Great to use for staff paid time off tracking.Can document training materials.

Pros

Easy to use and functional.One stop shop for PTO, salary and document tracking.Direct deposit request feature

Cons

There are current changes going on and the software has been having minor bugs that needs to be looked into.

Review Source

Kaila E.  
Homemaker  
Accounting  
Used the software for: 1-2 years

### "It was ok"

September 27, 2022

5.0

Its ok not very modernized in the tech world

Pros

Easy to use not hard to settings or things needed

Cons

Very basic and minimal use on the app. Very old school and simple

Review Source

LG

Lisa G.  
Office Manager/HR  
Staffing and Recruiting  
Used the software for: 2+ years

### "Office Manager/HR"

May 4, 2021

5.0

Great customer service and overall good product

Pros

It's easy to use and has alot of features for the price.

Cons

I really don't have any complaints at this time.

Reason for choosing Paylocity

value and cost

Review Source

SR

Sabrina R.  
HR Manager  
Philanthropy  
Used the software for: Less than 6 months

### "Paylocity - Not very Happy"

October 14, 2016

3.0

We have used Paylocity for the past 2 years now. We are on our 4th account manager. It's been an uphill battle the last year for us. The product was implemented prior to my joining the company, by someone not in HR, as a result, (this could be our fault as well) I come across a lot of mistakes that need to be corrected. I can't tell what's wrong until I come across something, which happens almost every payroll. We pay for a GL file every payroll and we have yet to receive it.

Pros

Keeps a lot of information. Paylocity is constantly updating their product. For a larger company, the service might be better.

Cons

The payroll process is cumbersome, their are two separate systems for time and attendance and Payroll, if someone requests time off on the webpay side, it doesn't show on the webtime side, which results in employees having time off and they don't get deducted for it. Paylocity is constantly updating their product, which results in errors that you aren't aware of until you stumble across them. When you call customer support, you often times get different answers. You will almost never get to speak to your own account manager. They now have us emailing one central email, instead of our account manager directly, it takes a while for them to get back to us. I get complaints from employees that every time they login, they have to hunt for things, the product is not logically set up.

Review Source

Domingo Antonio A.  
University average technician  
Marketing and Advertising  
Used the software for: I used a free trial

### "I transformed the management of my company"

May 25, 2023

4.0

I have found on the platform a complete and easy-to-use tool for managing payroll and human resources and I also love that all the processes are centralized in the same platform, which has allowed me to save time and avoid errors.

Pros

What I liked the most about this platform is its ease of use and at the same time it is very intuitive and allows me to do all my payroll and human resources tasks without complications but I also really like that the technical support is always available to help me.

Cons

Customer service staff sometimes take too long to answer my questions and I don't always get the answer I need.

Review Source

VR

Verified Reviewer  
Director of Data Management and Research  
Education Management  
Used the software for: 2+ years

### "easy to use, logical layout, intuitive"

June 19, 2018

5.0

Pros

I like using WebPay because it is user-friendly and easy to follow. The pages are laid out in an organized fashion, the links work nicely, and the PDFs load quickly. I can also do a lot of HR stuff on my own (e.g. direct deposit details) which is nice so that I don't have to bother my HR people.

Cons

I am sure that there are many more features that WebPay offers that can be helpful, but I do not know about them.

Review Source

MS

Michael S.  
Tooling Coordinator  
Construction  
Used the software for: 1-2 years

### "Great Product"

June 26, 2023

5.0

Pros

It's great that you can punch in and out on your phone, please keep track of all your hours.

Cons

I haven't found any cons with this product.

Review Source

VR

Verified Reviewer  
Health Coach  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Lots of features, although not always straightforward to use."

June 6, 2022

5.0

Pros

Paylocity was heralded by our HR team for the vast number of features it could use, and while I can only speak to the payroll system (it was pretty straightforward), it seems like it had a lot of potential to become even more useful as our company grew in scale.

Cons

Sometimes it was hard to figure out how to access tax forms for income-- I wish that was easier to understand.

Review Source

PF

Peggy F.  
HR Manager  
Food & Beverages  
Used the software for: 2+ years

### "User friendly, great reports and unmatched support"

May 4, 2021

5.0

Organized and easy to use. Makes keeping track of employee information, benefits and

Pros

The best part of Paylocity software is the ease of use. Easy to find menus and reports.

Cons

Integration with SAGE Businessworks Accounting would be nice for us

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Ease of use, good support, pricing

Review Source

CA

Cil A.  
Human Resources Manager  
  
Used the software for: Less than 6 months

### "Paylocity Review"

October 11, 2016

4.0

I used Paylocity everyday, multiple times a day! The "all in one" concept is something that many (mid-sized) employers will be drawn to with Paylocity. They provide strong in payroll and automated benefits administration functions, we also use Paylocity for all of our HR needs (HRIS, self service portal, time cards, etc.). I am very new to the product and transitioned with little/no training. The online training options work well, but the major plus is Paylocity's customer service.

Pros

The "all in one" product allows for one-stop-shopping for any HR administrator who is in charge of data management (HRIS), payroll, and/or benefits. Many of the functions are very easy to use. Their customer service is really phenomenal. They are extremely knowledgeable, courteous and VERY patient. This is true on both the HRIS side and benefits side. We also just "installed" their new Onboarding tool (including E-verify) and it works seamlessly.

Cons

Our company has an international reach with 2 offices outside of the US. Paylocity doesn't extend past the US for HRIS and/or payroll. Although those offices are small, we continue to find "work arounds" for the this limitation. Also, we have a fairly unique time keeping system and on several occasions we have "stumped" Paylocity with questions regarding our time cards/schedules, specifically not auto generating new schedules after payroll is run.

Review Source

JG

James G.  
Facilities Manger  
Real Estate  
Used the software for: 6-12 months

### "Great quality for the money"

May 23, 2022

5.0

Pros

Time keeping is very important in a company our size. This program along with the mobile app definitely helps us out.

Cons

I have nothing that has alarmed us so far with Paylocity.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Pricing and ease of use were factors.

Review Source

VR

Verified Reviewer  
ReStore Volunteer Recruiting and Training Manager  
Construction  
Used the software for: 1-2 years

### "Paylocity"

December 21, 2018

5.0

I utilize it to record my hours and request time off. It is also a great use of information for employees and managers.

Pros

Mobility, you can clock in and out from your phone.

Cons

I have not really come across any part of it that I feel are a "Con".

Review Source

rN

ray N.  
HR  
Hospitality  
Used the software for: 2+ years

### "Software review"

May 10, 2021

4.0

Custoomer service has been wonderful these last several months

Pros

Intuitive and learnin. Easy to see your dashboards

Cons

not all in one platform. changing between modules is problematic

Review Source

MM

Mario M.  
Mechanical Eng.  
Automotive  
Used the software for: 1-2 years

### "Friendly app to get paystubs."

June 22, 2022

4.0

Easy to use, unfortunately the company decided to use a different platform which was not very clear as Paylocity

Pros

Was able to download file quickly and the time-off tool helped to know clearly my days left.

Cons

No complaints as user, the set up issue seems was a bit difficult for HR but they called their help desk and was running ok after that.

Review Source

VR

Verified Reviewer  
Founder  
Computer Software  
Used the software for: Less than 6 months

### "Financial Management Platform"

June 29, 2023

4.0

Pros

Airbase has greatly simplified our financial management. The ability to create virtual cards within the system has made purchases and reimbursements incredibly convenient. The system is user-friendly. Quick refunds and streamlined processes make Airbase a reliable and efficient solution for financial management.

Cons

While Airbase offers many advantages, there are a few drawbacks worth mentioning. Firstly, for small businesses with straightforward financial needs, the software may be overly complex and expensive, potentially exceeding their requirements. Secondly, as of my experience, Airbase does not currently support international payments, which can be limiting for businesses with global operations.

Review Source

VR

Verified Reviewer  
Client Support Specialist  
  
Used the software for: 6-12 months

### "We use this to track timesheets (OT) and days off!"

May 15, 2018

4.0

Pros

Pretty easy to use, and the user interface is pretty easy to work with; the dashboard in the log in page is very user friendly for submitting time, clocking in and out and requesting additional time away from work!

Cons

I really don't have any cons for this software; really the ease of use makes this probably one of the best experiences I've had in an application yet.

Review Source

JP

Jailene P.  
Service Writer  
Automotive  
Used the software for: Less than 6 months

### "Very easy to use but can be a little challenging to find specific things"

April 5, 2022

5.0

Pros

The most important aspects for my role is essentially the time clock, viewing paychecks, and being able to review sick/vacation time. It's all mostly on one screen which makes it super easy to find.

Cons

Some things can be a little harder to find, like when I scheduled vacation for, it doesn't deduct vacation time even if you request it off and it's approved, finding tax related stuff can be a little tricky.

Review Source

HL

Henry L.  
Fulfillment Coordinator  
Construction  
Used the software for: 6-12 months

### "We switched from TAG Payroll Services to Paylocity."

December 5, 2018

5.0

Pros

In our HVAC & Plumbing company, as we continued to expand and grow, we switched from TAG Payroll Services to Paylocity. The main Pro truthfully is that the cost was cheaper to manage our company. Another bonus is that the way that a paycheck is broken down and displayed is quite aesthetic--it's big, bold, colorful, and easy to read.

Cons

With the switch from Tag Payroll Services to Paylocity, the one function I do miss is the employee birthday calendar. It might sound silly, but I think it built a lot of comradery to be able to see whose birthday it was that week in the building. Minor grievance, but nothing we can't live without. Also sometimes the log in feature seems buggy--the password is inputted correctly, but the login doesn't take it.

Review Source

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