# Page 6 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Paylocity the right Human Resources solution for you? Explore 1837 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1837) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of Paylocity ## Showing most helpful reviews Showing 126-150 of 1837 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BF Brynn F. Human Resources Manager Libraries Used the software for: 1-2 years ### "Still learning after a year, but positive feedback." November 10, 2025 4.0 Sometimes when there are problems, the ticket is responded to that everything is fine, and it's not. We feel gaslit and like the original reviewer didn't thoroughly investigate the issue before responding. This makes us frustrated and we have to respond with additional wording, screen shots and sometimes additional tickets. Pros is an intuitive system that has required minimal training for our staff and supervisors. It was easy to provide videos and articles to staff and eased the burden off of our team to make our own walk throughs. Cons Lots of development, which is great, but sometimes it causes hiccups that need to be navigated. I feel like sometimes the developments aren't communicated, or there are consequences to changes that hasn't yet realized. This is common for systems. Alternatives considered [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity It was a more comprehensive package and hit the necessary points. Switched from [PeopleStrategy](https://www.capterra.com/p/461/PeopleStrategy/) PeopleStrategy was purchased by Asure Software. Review Source KP Kathleen P. Payroll and Finance Accounting Manager Performing Arts Used the software for: 1-2 years ### "Inexpensive and provides what you need!" November 10, 2025 4.0 Overall, once you learn the quirks, is easy to use and their customer service is available and ready to help. Pros Customer Support is very helpful - usually very little wait time. Good value for a lower price than most of its competitors. Cons Some sections are difficult to customize for our needs. The reporting section is not very user friendly. We have had some issues with glitches as well, but customer service has helped us out. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Customizable in most of the ways we needed, good fit for a company with an ever-changing staff/structure, cheaper! Review Source CH Charlotte H. People Experience Director Construction Used the software for: 2+ years ### "HR Professional's Dream" November 20, 2025 5.0 Its a great platform to run one or multiple companies on. A full HRIS to support HR, Payroll, and Managers. Its easy to use and the reporting for different teams are amazing. Set up was a breeze and the continued support and growth of tools is great for our multistate company. Pros It can be tailored to your company and support specific company needs. If you need something done or added you get with your specific team member. Also if something is not in the budget in phase one you can always add it as you build the system as the company grows and so do the needs. My favorite feature is time tracking compliance with geo location and place to audit and put notes. Cons Depends how you look at it, but there are many ways to get things done - so teams do it how it fits them. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paylocity Service, Compliance, and user friendly for all end users. Review Source LA Lauren A. People and Culture Manager Real Estate Used the software for: 2+ years ### "Paylocity Review" November 20, 2025 5.0 Very positive! I've used for about 5 years, and I would definitely recommend to other businesses. Pros It's easy to use, and their customer support is impeccable. I like the amount of modules you can add on as well. Cons The Time & Labor module and HR & Payroll module don't always function together well. Sometimes it will leave off important details. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Paylocity Ease of use and cost savings. Overall didn't feel like a good switch. Review Source CR Colette R. Director of Human Resources Recreational Facilities and Services Used the software for: 1-2 years ### "Paylocity makes me feel like an HR superhero" November 20, 2025 5.0 I use with more confidence than other HR systems, in part because the reporting possibilities are so robust. There is definitely a learning curve, but the customer support team is easy to access. Someone is always available and responsive on the phone, and I have had nothing but good experience with the team members I've interacted with. The customer support for a product matters as much as the product itself, and the Paylocity team makes me feel supported for both simple and complex questions. Pros creates a smooth integration between time-tracking and HR data. I appreciate knowing all the data about my employees is in one place, but the different modules help differentiate the reporting needs. The base setup is valuable, but diving into the advanced modules, like the LMS & Skills and Certifications platforms, is so helpful, and their Onboarding system has drastically reduced the time required for our seasonal hires (of which there are a lot). Cons The learning curve is steep, and if you don't take the time to make sure your data is setup correctly in the initial process, it is a bit of a bear to try to correct it after the fact. The advantage of is its ability to standardize cost centers, pay bands, job titles, position codes, etc. The disadvantage to that is if you don't have those standards set in advance, or they are input correctly, it can be confusing to try to fix. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I wasn't part of this decision, so I don't know. Review Source JV Jazmin V. HR Generalist Education Management Used the software for: 1-2 years ### "Reliable HR Platform That’s Easy for Employees to Use" November 20, 2025 5.0 Overall, my experience with has been very positive. The system is easy to use, and employees appreciate how simple it is to access their information. Pros has been a great system to work with. It’s easy to use, intuitive, and makes day-to-day tasks run smoothly. I really like that everything employees need is right at their fingertips — pay stubs, benefits, and all the other essentials are easy for them to access without needing extra help. Overall, it’s a solid platform that keeps things organized and user-friendly for both HR and employees. Cons What I like least about is the new HOME experience. Time Off is now harder for team members to find, and it’s not as accessible as it was under the old Self-Service layout. Since it moved to Time & Labor, it has thrown a lot of employees off and created some confusion that we didn’t have before. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The price and its different modules that better fit our needs and gave us more flexibility in how we manage HR, payroll. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We switched from Paycom to because it offered a more user-friendly experience for both employees and admins. Our team needed a system that was easier to navigate for everyday tasks, and Paylocity’s layout made things much simpler. It also offered different modules that better fit our needs and gave us more flexibility in how we manage HR, payroll. Review Source CM Chantrice M. Payroll Real Estate Used the software for: 2+ years ### "Keep up the good work!" November 20, 2025 4.0 I use the software every day, so I have been learning many ways to utilize the software. Excited to see what new changes will be rolling out. Pros The setup of the software is easy to use and if you have any questions, you know where to find it. The customer service representatives are great! Cons The access to more reports and being able to create new reports when needed is very difficult and most likely requires help from a representative. Not always easy to use. But there have been a lot of changes lately that are helpful. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity This software has more accessibility than the others. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) This software has more accessibility than the others. Review Source CH Christina H. HR Director Construction Used the software for: 6-12 months ### "Great Product Potential but could be better" November 21, 2025 3.0 The set up was rough with our first rep, but after getting some assistance from her boss, it went much smoother. Speak up if you aren't getting what you need. The account managers are just that... they manage but have not been able to solve most problems. They just start tickets for you. Pros I liked the ability to add details, make it more transparent and modify the platform to fit our needs. The time tracking and details for Team Members makes it simple to use and effective in displaying the data. Cons We have not received what has been promised. The customer support, while friendly and quick, has not been able to resolve some of our issues and not lived up to the promises of the main basis of why we switched. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Price was affordable and they promised to do the LnI how WA has required it where most companies won't Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) Price and abilities of the system as well as the promises made. Review Source Gunther C. Software Engineer Computer Software Used the software for: 2+ years ### "Easy to Use Time Tracking Functionality" May 13, 2026 5.0 Overall my experience with has been great. It is easy to use and very intuitively organized. Pros is quick and easy to use, especially in comparison to similar solutions. It makes it very easy to enter and update time spent working and submit requests for time off. Cons I have few complaints, overall is very good, the one thing I would find useful would be some sort of feature where you can automatically pre-fill your time sheet with some sort of default value based on your regular working hours. Switched from [Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) offered more functionality that the company was looking for. Review Source CK Cecilia K. Office Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Overall Needs Improvement " February 12, 2026 2.0 As this is my first time working with this company. I would not recommend it to anyone else. for the reason stated above. Pros The simplicity of the system itself. It is easy to navigate, and information is easy to find. The reports are detailed and easily accessible. The cost for services is a value as well. When a great rep is on the phone the customer support is nice. Cons Customer support is limited and there is never a manager available. There is no organization within the company. Everyone isnt trained to full client needs, meaning the right hand has no idea what the left hand is doing. Call times are longer than i have waited with any payroll company. I have been hung up on and spoken to rudely because i felt the right support wasnt being handled in a correct manner. Expediting critical matters have a very long lead time. 71 days is entirely way to long for payroll type of issues. Team collaboration doesn't seem to exist. Management doesn't like to speak with us and instead instruct the reps and tell them through it instead of being management and stepping up to the plate to resolve issues that are way past escalation, they leave management to the reps who are trying their best. Time tracking of important issues is not important. I like to be patient and let people do their job but there is no communication or follow-up. Review Source DA David A. Director of Human Resources Gambling & Casinos Used the software for: 2+ years ### "Enjoying and looking forward to more refinement" January 29, 2026 4.0 I have been a user for 5+ years now and have overall enjoyed using it. For the most part it does everything you need, could expand on capabilities which I think is the case for most software. Hope to see continues development and enhancements. Pros It's simple and easy to navigate for the most part. Has a module for just about everything one would need to run a HR department. Cons Not as in-depth as other platforms. Could expand on some sections to allow for more abilities or functions. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity I was not present for that research. Speaking on knowledge of the process from 2nd hand discussions. Review Source CK Charo K. Director, Development Talent Acquisition Fund-Raising Used the software for: 2+ years ### "Different dance, same partner" November 21, 2025 4.0 Overall, I had a great experience with the product I found it to be a great value for the money. I was responsible for the implementation setup in my last role. I found the setup to be thorough, reporting intuitive and payment was seamless. Pros I've worked with with two different employers. Among all the time tracking system Paylocity's is my favorite. I appreciate the ease of use and the dedicated customer support team. Cons When I transitioned from my previous employer to the current, I had to (and for those optimist, I get to) transition to a new team as well. Service has not suffered, but I do miss the old team. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Overall the system features addressed our needs at a lower cost. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The cost of the previous system became unattainable to support. Review Source MQ Matt Q. Head of HR Food & Beverages Used the software for: 1-2 years ### "Head of HR" November 7, 2025 5.0 Overall the experience has been good. We love the system for the price we are currently paying. I think they can do a better job at taking user feedback for improvements. Pros provides an excellent service for the value and supports medium sized organizations really well. We love it! Cons They have limitations that other providers like Paycor don't. One of the biggest ones is the ability to add agencies to you recruitment so they can submit candidates into your pipeline for review while keeping up to date metrics. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity We should have gone with Paycor. Better system. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) the price that was offered and the flexibility. Review Source KR Kassandra R. Manager of People and Culture Medical Devices Used the software for: 2+ years ### "Efficient System That Gets the Job Done" February 26, 2026 5.0 My overall experience with has been solid. The platform is easy to navigate, and day‑to‑day tasks like payroll, approvals, and employee updates run smoothly. It streamlines a lot of workflows and cuts down on manual work. A few areas like reporting, page load times, and the occasional inconsistent support could be better, but overall it’s a reliable, user‑friendly system that gets the job done without a lot of hassle. Pros Easy to use: Interface is clean and mostly intuitive. Good payroll automation: Runs smoothly with few errors. Strong self‑service: Employees can update info + view paystubs easily. Decent mobile app: Handy for quick approvals and time-off stuff. Customizable workflows: Approvals and forms are flexible. Cons Onboarding modules feel basic: Could be more robust. UI feels dated in spots: Not the most modern experience. Reporting can be clunky: Custom reports aren’t always intuitive. Slow load times: Some pages take longer than they should. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Our company switched from ADP to about two years ago, so I wasn’t directly involved in that decision. Review Source SD Shanna D. Senior Director, People Success Government Administration Used the software for: 2+ years ### "Paylocity for the WIN!" November 7, 2025 5.0 I've been using for over 10 years across two businesses. They consistently update portals and are always staying ahead of the latest technology. Our dedicated representative helps us tailor the modules to suit our needs. It is an easy to use HRIS that is the best value for your money. Pros has minimized the need for an HR Tech stack. Every HR center of excellence has its own portal. Employee Management is a breeze with the Onboarding, HR & Payroll, and Performance Modules. It provides the greatest features needed for a small business. Cons I have two cons with . The first is that the Timekeeping system is not approved for Government Contracting timecards. The second is that I cannot perform all administrative features from the mobile app. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paylocity Ease of Use, Value for money, All Portals in one location, Built in Background Check Switched from [Namely](https://www.capterra.com/p/143606/Namely/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) We needed one consolidated system for all HR needs. Review Source JR Jamie R. HR and Office Coordinator Automotive Used the software for: 2+ years ### "Do a deep dive beforehand" March 12, 2026 2.0 Its been a very frustrating journey to say the least. None of the modules seem to talk so it makes a simple task take 4 times as much effort/clicks as it should. Pros I like that It gives us the capability to set up carrier feeds for benefit providers, and I like bswift on its own. Cons Paylocitys customer service is awful. It feels like they don't even look at your account set up before providing an answer to your question. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Company was growing and needed an HRIS system to grow with. Review Source AP Ashlyn P. HRIS Administrator II Restaurants Used the software for: 2+ years ### "Efficient and User-Friendly HR Solution" November 20, 2025 4.0 My overall experience with has been positive. The platform is intuitive and helps streamline HR processes, from payroll to benefits administration. While some features can be complex initially, the system’s customization options and strong support make it manageable. It has improved efficiency, organization, and the overall employee experience, making it a valuable tool for HR teams. Pros I really appreciate how user-friendly and intuitive the system is. The platform offers a wide range of tools that streamline HR processes, and I especially value how customizable many of the modules are. also provides great support resources, making it easy to troubleshoot issues and learn new features. Overall, it’s a system that helps improve efficiency and enhances the employee experience. Cons Some features can feel overly complex at first, and certain modules require additional steps or manual workarounds to get the desired results. Reporting can also be a bit rigid at times, depending on what you're trying to build. However, most challenges are manageable with practice or support. I also do not like that Carbon does not make it super easy to test certain things. Review Source LL Lily L. HR Director Cosmetics Used the software for: 2+ years ### "Easy to Use and Affordable!" February 26, 2026 5.0 We have partnered with for 13 years, and our experience has consistently been positive. The platform has grown with our organization, and the service has remained dependable and cost‑effective. While there are occasional areas for improvement, Paylocity continues to meet our needs and provide solid value year after year. Pros offers strong value for the cost, and the platform is intuitive and easy for our team to navigate. The layout makes it simple to find what we need quickly, and new users can get up to speed without much training. Overall, it provides a reliable and user‑friendly experience that supports our daily payroll and HR tasks efficiently. Cons The biggest challenge has been the limited ability to speak directly with certain setup or specialty teams when working through more complex issues. Having to go through intermediaries can slow down the process and make it harder to resolve questions quickly. More direct access would make the experience even better. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[isolved Talent Acquisition](https://www.capterra.com/p/119957/ApplicantPRO/) Reason for choosing Paylocity The price was a better fit for us so we chose it. Review Source MH Megan H. HR Specialist Information Technology and Services Used the software for: 2+ years ### "Great with Recruiting/Onboarding, needs a bit of improvement in other areas" February 26, 2026 3.0 Overall, I like how it has so many different modules and that the service team is easy to get in touch with quickly, whether it's over the phone or through email. Pros Recruitment and onboarding modules have always been great, and are connected pretty seamlessly. The HR & Payroll side has also been easy to use with keeping track of employee history adn documents. Cons Accruals and tracking time off have been hard to track. We have had issues with time off policies flowing over incorrectly and overpaying employees taking excess time off. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Paylocity more advanced features than rippling at the time when we implemented this in early 2023. Review Source CB Crystal B. Chief Human Resources Officer Banking Used the software for: 2+ years ### "From baby Paylocity to mature Paylocity" November 10, 2025 5.0 We have grown up with . We have been clients for 9 years and the system has changed tremendously in that time. The product meets our expectations. Pros Continuous improvement. I feel like is always upgrading the software, and they do a great job of keeping us informed of what is coming next. Cons I like having the same person to talk to all the time but they do promote employees and as a result, sometimes, I have to learn a new service person. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Impressed with the system and the relationship built with the sales team. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of customized reports. We needed ACA tracking and compliance. Review Source ME Mitch E. Human Resrouces Business Partner Food Production Used the software for: 1-2 years ### "Overall Great Platform" February 26, 2026 4.0 I think is a great and inclusive tool and there is an ease in using the platform as well. My only qualm is I wish you could control individuals security access onsite and not through the security team. Pros Ease of use, the ability to have cross team collaboration amongst a recruitment/ Human Resources Team. Cons I wish customer support was a bit quicker but they are always dedicated to solving the problem and making it right. Review Source DH Deanna H. Human Resources Manager Consumer Goods Used the software for: 1-2 years ### "Not Perfect, But Not Awful" November 21, 2025 4.0 Overall, I am mostly happy that we switched to . Are there things I wish were different? Of course. But there were definitely more things I wish were different with our previous provider. Pros I love the ease of use of the Reporting module. I also appreciate how quickly the payroll process goes. Implementation was a BREEZE compared to another HRIS we used. Cons We have not had the best support from customer service. After complaining many, many times, I have finally been aligned with a manager that is very good at follow through and finding solutions rather than gaffing me off. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity It had all the modules and features that we were looking for. A big decision maker was the fact that would bring over history. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce was much too cumbersome and hard to use for us. Review Source HT Heather T. Controller Government Administration Used the software for: 2+ years ### "Paylocity modules & integration" March 2, 2026 4.0 Overall we are satisfied. There is room for improvement, but this is a very robust system with room for growth to accommodate any size company. Pros Ease of timekeeping for employees and how that data works within the payroll processing module. Performance module and how easy it is for employees to access. Cons The benefits modules - the fact that there are multiple sites that have to be accessed and actions do not flow through the system in real time. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We were unhappy with some payroll procedures. Review Source MC Michael C. HR Food & Beverages Used the software for: 1-2 years ### "Paylocity Review " February 12, 2026 3.0 All HRIS systems have issues. I feel should focus more on client’s needs in order to support their team members. Fully training their staff on features and getting accurate guidance without being redirected to other departments for bits and pieces to a solution. Pros The platform is mostly easy to use and team members find it acceptable to navigate. It’s more of a value product so it won’t have everything that other solutions may have nor the level of hands on support. Cons Communication to clients, cross department teams and need to maintain a client centric focus. There are periods of disconnects or missed communication opportunities to clients that impacts supporting our teams. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Cost and value compared to same features Review Source MC Margaret C. Payroll Hospital & Health Care Used the software for: 2+ years ### "Maggie2010" November 5, 2025 4.0 It could be better if we did not have to keep balancing the time card with the pre processing reports Pros Most reports are easy. The dynamic reports can be easily organize for whatever you want. Report writer is another useful tool but can be complex. Cons Time card does not balance. It keep changing even when it is locked. I print the time card on Tuesday and on Wednesday it changes to something else. Employee are paid 8/80 for overtime but I have several employee that will change to 88 regular hours which should be a max of 80 Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity It seemed easier to use for admins and employees plus the price was better. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Ease of use and one login to the entire system. 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