# Page 9 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Paylocity the right Human Resources solution for you? Explore 1837 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1837) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 9 - Reviews of Paylocity ## Showing most helpful reviews Showing 201-225 of 1837 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PL Patricia L. Chief Administrative Officer Environmental Services Used the software for: 2+ years ### "4 Star Review Paylocity" February 26, 2026 4.0 Pros I like the integration with Payroll and Time and Labor and how easy it is to start and submit payroll. I like the Community Page where we can communicate to team members. Cons Sometimes we have issues with garnishments going to wrong state or issues with E-verify during On Boarding. Alternatives considered [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Price and ease of use, seemed easier to navigate. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Mostly due to brining down costs, but also like Community and platform. Review Source AW Amanda W. Payroll Manager Hospital & Health Care Used the software for: Less than 6 months ### "Payroll Manager" January 29, 2026 1.0 Poor. I am disappointed in the level of service we have received. We are able to run payroll, but the amount of error is unimaginable coming from a company that payroll was deemed invisible because errors never happened previously. Pros There was a couple people in the initial transition that actually cared but not all. We unfortunately had a few that couldn't handle our account and before they were reassigned quite a few things were setup incorrectly Cons We were promised many things that they were unable to deliver on. Time Clock restrictions, Payroll setup, Benefit setup and reporting to name just a few Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Promised things that haven't been met unfortunaetaly. We asked many specific questions and were told Yes, when in reality it is untrue. Review Source DD Danielle D. HR Generalist Construction Used the software for: 2+ years ### "Positive Experience with Paylocity" September 26, 2025 4.0 Fairly positive. I've worked with several other platforms and this one is preferred for the cost. The client support has been the best. Pros Wait time for support is minimal and resolutions are generally found in a reasonable amount of time, the staff is friendly during interactions via phone and email. Most of the technology is intuitive and user-friendly. It is an all-in-one resource with features available for most payroll and human resources needs. Cons The PTO policy setup is a bit complex and requires consistent auditing and manual updates to ensure my employees have the proper balance. Would like to have this automated better and to be able to trust the calculations more. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Paylocity Already implemented upon arrival. Kept it because I was able to integrate processes and build easily as we experienced exponential growth. Review Source BH Beth H. Office Manager Mental Health Care Used the software for: Less than 6 months ### "Would highly recommend Paylocity (RG Team)" September 25, 2025 4.0 is an excellent choice if you value responsiveness, compliance support, and integrated HR/payroll tools. Our implementation team was patient, responsive and professional! Pros Excellent customer service – responsive and helpful (usually same day or the following day vs having to wait 5-7 days in past experience with other payroll companies) All-in-one platform – payroll, HR, benefits, time & labor, and compliance tools integrated. Employee self-service – staff can view pay stubs, update info, request time off, and access W-2s online. Automation & accuracy – handles tax filings, direct deposits, and reporting with reduced manual work. Compliance support – assists with multi-state tax requirements, ACA reporting, and other regulatory filings. Scalability – suitable for small practices like ours but also supports larger organizations. Integration – connects with benefits platforms like Ease, retirement providers, and third-party systems. Cons Huge learning curve – robust features can feel overwhelming at first for smaller teams. Cost – tends to be more expensive than simpler payroll-only solutions. Customization limits – some reports and workflows aren’t as flexible as expected without extra support. Dependence on reps – while customer service is strong, some complex tasks may require escalation or manual intervention. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Poor customer service. ’s dashboard is more modern, intuitive, and easier for both admins and employees to navigate. Review Source MFA Maria Fe A. HR Specialist Wholesale Used the software for: 2+ years ### "User-Friendly System with Helpful Support" September 25, 2025 5.0 I appreciate that the platform is constantly improving and adding new features to help streamline workflow. While I primarily use for payroll, anytime I have a question about something else, our Service and Benefits Reps are just an email away and always ready to help Pros This is the second company I’ve worked for that uses , and I continue to be impressed. The platform is very user-friendly and easy to navigate. The "Help" feature offers a robust library of articles and guides, making it simple to find step-by-step instructions whenever I’m unsure about a process. Cons One area that could be improved is how time off information is displayed—such as accruals and balances. I found it a bit confusing at first, and it took me some time to figure out how to interpret the data. While I eventually figured it out, it's not very intuitive or easy to locate on the first try. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I wasn't part of the company when they did the change so I can't comment. Review Source EG Erin G. HR PAYROLL Construction Used the software for: 2+ years ### "New to Paylocity" September 25, 2025 4.0 My first rep that I worked with was hands down AMAZING!!!!! I've had some reps that just seem greener than I am which can be frustrating in difficult situations. Our integration into benefits the first year was a bad experience BUT they made up for it and we have been rolling okay ever since. I can't say that I would jump and move to another system but I have personally experienced other systems except Quickbooks. Researching it doesn't sound like there's a perfect system out there. Either there's problems with this on that one and problems with that on this one. Again, once I felt more comfortable just maneuvering in the system and how it integrated within itself I feel fairly good about it. Pros I stepped into after about 6 months of them using it. I was not trained or educated on the system very well and it took me some time to understand the dynamics and how it integrated with each other and I'm still learning some things. Over all I think it's pretty basic and straightforward for the day to day activities. Cons I would say that making corrections after the fact is pretty tedious and can be confusing (for me) AND I'm not a huge fan of the reports just yet and that could be the lack of knowledge and training. That being said I've found ways to still get exactly what I'm needing so I haven't been without. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) someone else's choice and implementation Review Source LG Lauren G. Chief Financial Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Paylocity - Buyer beware" September 26, 2025 3.0 We find that the payroll side of is very weak. There are many functions that we were told by our sales consultant were available but quickly found out during implementation that he flat out lied. The functions that are missing are ones that were available to us in previous payroll systems dating back to 2013 so it doesn't make sense that Paylocity is so behind the times with their payroll module. It seems like it was thrown together hastily. Honestly, if it wasn't for the HRIS part of the system, I would be looking to switch already. My advice to anyone considering Paylocity is to get in writing anything the Sales consultant promises. Do not just take their word for it. Also, if you have more complex payroll needs, Paylocity is probably not for you. We hope they will make the necessary upgrades but who knows how long that will take. Pros We recently completed implementation services and so far we have found that the HR side of is very strong. Implementation would have been better if it didn't feel so rushed and there was more time taken to go over the intricacies of the system. We ended up having to hire an outside consulting firm to help us fully implement the pieces to the HR module since we have never had an HRIS system before. That was an added cost we did not anticipate. The other positive piece is our service consultant. She is always really responsive and resolves issues quickly. Cons Our payroll implementation was basically a disaster. Having gone through 2 other payroll system implementations in the past, I know how it should go and this one did not go well. Our implementation specialist was incompetent at best. She separated from right after our implementation was "complete" (not really since we had numerous outstanding issues). We were then moved to her supervisor who promised to resolve the issues but instead disappeared and stopped responded to emails. Finally, we were connected to someone who is clearly an expert with Paylocity payroll and has done a great job resolving the issues. I wish it hadn't taken an additional 6 months but at least it is taken care of at this point. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Paylocity We liked the interface more and Paylocity was more cost effective. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) We actually switched from Complete Payroll Solutions (not listed?). They were bought out by iSolved. Due to our prior experience with iSolved not being a positive one, we decided to look at switching. Review Source JD Joanna D. OFFICE MANAGER Automotive Used the software for: Less than 6 months ### "New user like the produce" February 12, 2026 5.0 Great produce the training has been helpful compared to our previous system this in a big improvement Pros I’ve had a fantastic experience using . The interface is clean, intuitive, and easy to navigate, making it simple to find exactly what I need without any frustration. Everything runs smoothly and loads quickly, which saves me time and keeps me productive. I especially appreciate the thoughtful features and regular updates that continue to improve performance and usability. Customer support is responsive and helpful whenever I have questions. It’s clear that a lot of care went into the design and functionality. Overall, this app has exceeded my expectations and has become an essential part of my daily routine. Cons There is not to much negative that I have found so far I am a new user the training has being a great help Switched from [Hireology](https://www.capterra.com/p/224301/Hireology/) company decision combine a couple of services Review Source DM Dale M. Administrative Manager Controller Architecture & Planning Used the software for: 2+ years ### "Overall great value and software" September 26, 2025 5.0 I think is a great payroll software and appreciate the staff helping especially wanting to assist at conferences! Pros has many aspects that I like, just a few the note taking section for meetings with employees to keep track of discussions, the ease of use in all areas of the software, customer support is in chat on a minute notice, which is helpful when running payroll and need a question answered in a pinch, time tracking is not used by our company but was at previous job and was great. Payment processing is simply a breeze! Support through email is very productive as well. The value is above what I expected, as the basic includes cost includes basic employment perks. Cons 's tracking of vacation and sick is great except when adjustments are made the columns are not in chronological order when done on the same day. Switched from [Deltek Vision](https://www.capterra.com/p/1404/Deltek-Vision/) Cost of main software was increasing and therefore changed to another one that did not do payroll Review Source BC Brad C. Director of IT Food & Beverages Used the software for: 1-2 years ### "Great Payroll company that would be beneficial for any company." September 26, 2025 5.0 From our need for an expedited implementation from our previous payroll processer has done everything they can to accommodate our needs in the timeframe we have given. We would and have actively passed Paylocity onto others who have been looking for a new payroll system. We have yet to have a bad interaction with them. Pros is very simple to use without being a simple system. The team at Paylocity is extremely knowledgeable, from implementation through ongoing support we have had a a great team to work with. Cons Because the system in so robust there are a lot of modules we are probably under or not utilizing at all. A follow up with after 6 months or a year to evaluate what we are using and are not using would be good. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Better overall features and ease of use for the price. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They could not get our taxes right and created a lot of work for our payroll department. Review Source JD Jody D. Business Administrator and Corporate Secretary Religious Institutions Used the software for: 1-2 years ### "Paylocity is the Perfect partner for us!" September 25, 2025 5.0 Excellent from Day 1! From the minute we talked to our sales rep Jenny, to the implementation and troubleshooting with our client rep and team, it's been a win/win proposition! Pros is intuitive, easy to use and has features that our staff love! The customer support is stellar and the communication about product features and new add-ons is much appreciated! Employees appreciate the time tracking features and we appreciate how easy it is to run payroll! Cons I would appreciate more step by step guides that tell you exactly what to do when an employee terminates (all the things you need to do in , COBRA, Spending Accounts and Bswift). I feel like we don't have the whole work flow. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost, Ease and frankly, Jenny, the sales rep was very solutions oriented and committed to the tight transition we had. We actually added bswift this year for an even more streamlined experience. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Got out of the PEO and needed a much easier and cost-effective solution. Review Source WJ Whitney J. HR Assistant Banking Used the software for: 2+ years ### "Paylocity- Pros & Cons" September 25, 2025 5.0 I love and believe it has more pros than cons. I also believe any cons can be addressed and sent to the teams who create products based off of feedback as they have over the years. Pros The quality of the product is very good. The service people respond promptly and help with any issues that come up. The system is very easy to use when it comes to time and record keeping. does very well at sending newsletters out and providing training when things change in the system. Cons The only cons to are the retention scheduling of documents and not being able to delete Journals from the Company Admin perspective (especially when it comes to performance journals, which are no longer needed after the annual performance evaluation is completed). Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The products were similar but the pricing was better with . Switched from [Digital Banking Platform](https://www.capterra.com/p/210435/Banno/)[CAMS](https://www.capterra.com/p/2118/CAMS/) It was time to switch to a more robust HRIS system. Only payroll went through \[sensitive content hidden\] and paper files were being kept for EE information. With we could do it all within the system. Review Source AC Amy C. HRD Aviation & Aerospace Used the software for: 1-2 years ### "All the bells & whistles!" October 7, 2025 4.0 Overall. I think is a good bang for the buck. I have been hard pressed to find a system with all the bells & whistle offered as Paylocity at this price point. Pros I find to be a good value for the money. The capabilities are great in comparison to many of the platforms that do not offer full fledged modules like expense reimbursement. It is relatively user friendly and we use it for time keeping, tax management, recruiting, onboarding, payroll, etc. I like that the emailers with system updates, etc. I truly feel that there are a lot of benefits to Paylocity. Cons We have experienced issues with a few things, notifications not working consistently, implementation of expenses and time & labor was almost completely done by us, lastly, customer service can be hit or miss. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity It had fully functioning expense reimbursement and time & labor modules all within the same system. Many systems do not have true expense reimbursement systems and we were looking to condense software systems into a one stop shop. Switched from [NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/) Capabilities were lacking. We wanted one system that could do everything so we no longer had to be concerned with trying to integrate and remind users of which system did what. One stop shopping. Review Source MH Michelle H. Payroll and Benefits Manager Facilities Services Used the software for: 1-2 years ### "Payroll & Benefits manager" October 2, 2025 5.0 My overall review for is it is not like it was a few years ago when worked at another company. It was easier to use and the features were not all on their own dashboards. I do like Paylocity as it has made my job much easier than when I started HR/Payroll years ago. I appreciate the fact they are keeping up with the times and the technology. Pros The account manager is quick to reply and the standing meetings we have are very helpful. She takes care of any issues we have right away. The use of the program is super user friendly and if you have an issue their team is on it right away. I like the ACH aspects as it gives me one less thing to worry about. The features of the different aspects on the dashboard are helpful as they are easy for the leaders to understand and there is personable user access. Because we have Lockton as our broker our implementation costs for this HRIS were minimal. We have an outside ERP so we do not use the time tracking feature to track hours worked. Cons I do not like the fact that there is no file feed going from Cobra to our carriers. I was unaware that we were receiving payments and they were not going to our carriers for the coverage so the coverage was stopped and I received no notice of getting the payments from the previous employee for the cobra. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The system was not working to the best of it's abilities and the implementation and set up had a lot of things not set up correctly Review Source BH Becky H. HR Consultant Packaging and Containers Used the software for: 2+ years ### "Paylocity is Great" October 6, 2025 4.0 Great! I have implemented 3 times at 3 different companies and each time it went very smoothly. The team is great to work with. Pros The system is very user friendly for both admins and employees. The mobile app is very handy. Customer Service is great. Cons I really cant think of anything. I have been working with at various clients for 10+ years and have always had a great experience. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity User friendly. The look and feel was better with Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Those systems were hard to manage. I wanted something more up to date and easy to use. I wanted something with more features. Review Source TR Tara R. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Working with Paylocity is an Amazing Experience" September 30, 2025 5.0 My overall experience, which is over 5 years between my two companies, has been amazing - it truly is an all-in-one business solution. Pros I love so much that when I left my previous company, where we had Paylocity, I talked my CEO and CFO into getting the platform for my new company. I have never had anything but a positive experience with Paylocity. My favorite part is the customer service - there is always someone available to help you at any time of day, 7 days a week. The system does everything - Payroll, HR, recruiting, onboarding, offering a training hub, and more. It is an extremely intuitive system to use and there are trainings available on-demand if you need help with a specific topic. Everyone that was assigned to our integration period was extremely communicative and always available over the phone, via email and via zoom. You cannot beat the value for your money as it is an all in one hub and even takes care of all tax preparation. As the person that deals with Payroll, the time tracking feature is especially convenient and helpful for completing payroll in a timely manner. Highly recommend! Cons There is literally nothing I dislike about . It is hands down the most comprehensive system around. Review Source JP Julie P. Vice President of Human Resources Hospital & Health Care Used the software for: 2+ years ### "I would highly recommend Paylocity" September 25, 2025 4.0 My sales support team, the implementation team and the after-implementation team are all extremely helpful and knowledgeable. I would recommend them for your future HRIS and Payroll provider. Pros has the best customer support team of any vendor I have ever used. They are extremely knowledgeable and are very well versed in all aspects of Paylocity. Also, their system is very easy to use. Cons I think what I like least about their service is the benefits program. It wasn't able to support our multiple locations in different States. It took too long to get open enrollment set up and they relied on the customer to do most of the work. It was very frustrating. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We wanted to transition out of a PEO and needed to find a vendor suitable for our needs. Review Source SS Sandy S. Payroll Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Very Satisfied Client" September 25, 2025 5.0 I've used since 2018 and I've done everything from onboarding, payroll, and adding tax/deduction/earning codes. I've had a great experience overall and would recommend it to any business (big or small). Pros I feel like the customer support is amazing. Whether it be via email, chat, or over the phone, everyone is very helpful in resolving any issues that may arise.The knowledge base articles are also very helpful and answer most questions without needing to reach out. Also, the onboarding of employees is great with the customizing options that are available for that process. There are also so many services available to assist with items like garnishments and the like. Cons My least favorite thing about is the sick time accrual and refresh set up. I feel like I can never get it set up correctly. I'm sure this is something I can get worked out though if I set aside some time with our account manager. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Owner of the company made the decision to switch. Review Source JC Jill C. Senior Payroll and Benefits Manager Computer Software Used the software for: 2+ years ### "Highly Recommend Paylocity" September 25, 2025 5.0 We use for payroll, HR, Benefits, and Onboarding. The "one-stop shop" makes it easy to process each step. The intuitive features allow new users to become comfortable with it very quickly, reducing training time. Pros I really like the ease of use of . It is very intuitive, and if I do have a question, the vast knowledge base usually has the answer, along with step-by-step instructions. My service team is easy to get in touch with and is very responsive to any questions we have. Cons None really - there are a few reporting limitations we have had to work around, such as layouts and available information, but we have been able to retrieve the information we need. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity was all-encompassing and allowed us to stop using other vendors, as well as Paychex. The Paylocity sales and implementation team was amazing to work with. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) It seemed like there were too many disparate systems trying to come together in Paychex and none worked well. Review Source TB Tara B. Human Resources Executive Banking Used the software for: 1-2 years ### "Human Resources Executive" September 25, 2025 4.0 Our overall experience with has been very positive. I like many of the features it provides. Pros is easy to use. Our payroll process and recruitment process has been great. I love the new AI search feature and I even uploaded our handbook, into Paylocity so our employees can search it easier, using the AI feature. I love the data insights, and we have just started using employee voice. Cons When there is a specific problem or question that may come up, sometimes it is hard to get an answer. It seems like general questions go into a queue, but then need to be escalated if they don't have an answer. However there are times when customer support gets back to us right away on something. So it may depend on the issue. We also have their performance platform, and used it for the first time this year for our reviews. There were some kinks we had to work out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) customer support was not good, and some of the processes weren't easy Review Source JH Jennifer H. HR Director Non-Profit Organization Management Used the software for: 2+ years ### "HR Director" September 25, 2025 5.0 Overall, it's a good choice; I would recommend it. They have made some great updates to payroll, which have really simplified the process and reduced processing time. Pros offers strong payroll abilities, reliable customer support, and user-friendly design with valuable features. Payroll processing is accurate and timely, helping ensure compliance and efficiency. Customer support is responsive and provides helpful guidance when questions arise. The platform is intuitive, making it easy for administrators and employees to navigate without extensive training. Features such as direct deposit, tax filing, reporting, and system integrations make payroll and HR tasks more streamlined. Overall, Paylocity combines functionality with simplicity, creating a well-rounded solution that supports organizational needs while providing a positive experience for both staff and management. Cons Sometimes, customer support can be lower-level thinking when a higher level of critical thinking is needed to solve the problem. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Payroll processing seemed to be smoother and the system was more appealing to the eye. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Data would disappear after entering into Paychex. Review Source AK Amanda K. Human Resources Director Consumer Services Used the software for: 1-2 years ### "Paylocity customer who would recommend their platform to any other HR professionals without hesitation." September 25, 2025 5.0 Overall, my experience with has been good. Reps are usually quick to respond and provide helpful information. I found that everything my sales rep said to me before we signed the contract to switch to Paylocity was true. Some companies and/or reps will tell you what you need to hear in order to get the sale. That was not the case at all. Pros We switched to a little over a year ago. Overall, implementation was smooth. There were a few issues to work out with the GL, but customer support was great with communication and making the changes quickly. We chose Paylocity for payroll, but having additional modules was great: recruiting, benefits management, ACA reporting, OSHA tracking, I-9 compliance, etc. Having all of these functions in one platform allows for greater ease of use. The customizable features throughout the modules is great! Cons The thing I like least about is that every additional module we have used so far requires you to purchase that modules for everyone. For example, the training module. The way our company is structured, I only needed about 40 people to have access to the learning system, but I had to buy for everyone. I will say, my sales rep did work out a cost per person that made it more manageable. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Paylocity Weekly cost, features, implementation cost was way less than others. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) was much more customizable, had more HR features, was about the same cost as Paychex, and better customer service. Review Source CM Christina M. HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Paylocity Proves to be a Good Value" September 25, 2025 5.0 Our overall experience has been positive. The system has features that benefit us greatly, even if they can be clunky to learn how to use at first. The reps are generally helpful, and always courteous. They have even helped me create videos and custom trainings for our staff on how to use certain features. I would recommend to companies looking for a good value HRIS. Pros is a good value for what we pay. It is much less expensive than legacy systems like ADP, but offers a lot of the same functionality. We have a bundle package that includes Timekeeping, Payroll, HR functions, Community, Compensation (market pay data and automation), and Performance Management. As with all systems, the buildout can be a beast, but the reps are helpful. It does what we need it to do. As a nonprofit, we definitely want a robust system that doesn't break the bank. Cons The build on the back end does seem to be somewhat compartmentalized. For example, from an employee's screen, I can't see everything about them. I have to go into another section of to see their timecard information and switch back and forth depending on what information I am looking for. That can be inconvenient. Another thing that can be strange about using Paylocity is that some things are not intuitive. It can be difficult to know where in the menu I need to go to access certain settings, and some settings are not even open for clients to update, they have to be done on the back end by Paylocity. That can serve a good purpose so that you don't make consequential mistakes in the way your system is set up, but I prefer to understand the settings of the system I am using instead of relying on representatives to do everything for me which can take longer. Review Source TC Tari C. Specialist, Payroll and Benefits Non-Profit Organization Management Used the software for: 2+ years ### "A Paylocity Fan!" September 25, 2025 4.0 Overall, I am a fan. I've worked with ADP, Paychex, UKG, etc., and would say that Paylocity holds the best value for what we pay overall. I've given a four star rating because I think there is a lot more room for growth. Pros I love that carries this new company energy, and is always striving to grow, enhance, and develop into better products for their clients. Cons There are several gaps in products that I wished communicated with each other more. As a basic example, I wish that there were more enhancements to Supervisor Timecard Approvals, where supervisors could see this as a task listed in Home. Better communication across products would lead to more efficiency and ease of access. I also wish that we could have more workflow capacity. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paylocity Overall, we found to have a better value. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Wanted better user interface for our employees. Review Source TH Tereshia H. Payroll Manager Financial Services Used the software for: 2+ years ### "Not A Paylocity Fan At All" September 25, 2025 3.0 is not a very user friendly software. I am used to being able to make updates to information myself. Most stuff requires a ticket. again that requires a long wait time. Pros It was a fairly easy system to use being that I had only used ADP. I utilized the learning modules frequently. I also love the product update emails. Cons The way the customer support it set up. I don't like that I rarely ever can get in contact with my account rep. Also, when i do they have to escalate my request to another department. Resolutions often take weeks even months. Half the time I end up resolving the issue myself. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) I don't know, this switch was made prior to my employment with Nova. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.