# Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paylocity the right Employee Engagement solution for you? Explore 1842 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1842) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Paylocity Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews MR Minhaz Uddin R Financial Analyst- PayrollAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform streamlines payroll and HR processes effectively and helps keep everything organized in one system. While there are occasional usability challenges and minor delays, the overall functionality and support make it a reliable solution for managing HR and payroll needs.“ February 27, 2026 SU Stacey U Director of Human ResourcesArchitecture & Planning, 11 - 50 employeesUsed the software for: More than 2 years. “The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution.“ February 26, 2026 PJ Peyton J Director of OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Paylocity offers a very user-friendly platform with a wide range of features all in one place, including payroll, time tracking, and HR tools.“ April 1, 2026 RC RJ C Finance ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “For example, editing PTO rules / accrual rates has been difficult in the past - they make me fill out a form with tons of questions (some don't even apply to our usage), and whenever I do that, I feel uncertain whether my responses will result in the effect I hope for.“ January 16, 2026 Shelly O Direct Support ProfessionalIndividual & Family Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I love that you can clock in and out on the app and can look at your hours with ease and if there is a discrepancy you are able to put in a request to have it changed to the hours on the clock you know to be true like if you forget to punch in or out.“ January 31, 2026 AD Alma D HR GeneralistOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “Recruiting module has its downfalls, such as not being able to extract all candidate data to a csv or xls file where the employer can better filter for candidates.“ January 29, 2026 NT Nijah T THERAPISTIndividual & Family Services, 11 - 50 employeesUsed the software for: 6-12 months. “Also, I like how you can see everything on one page such as vacation, sick hours, work announcements, employee's birthday and work anniversary date.“ December 10, 2025 KR Kevin R Sr Payroll and Benefits ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “My biggest pet peeve with Paylocity is the inability to change an employee's ID - this should be updateable but appears to also be Paylocity's internal unique identifier for each employee.“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 1842 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tammy G. Director of Operations Accounting Used the software for: 2+ years ### "Make payroll and HR easy" January 24, 2026 5.0 It’s been very positive. I haven’t found anything better. They’ve been able to meet all my needs. I’ve added additional modules recently and it was seamless. Pros Really easy to implement and upscale as needed. Saves a ton of admin time. Many different modules to integrate HR functions and simplify compliance. Cons Sometimes it’s hard to gets answers when there is a problem. The sales people change often and can be aggressive. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing Paylocity Better options and price point at the time. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Was not flexible enough for our needs at the time. Review Source LE LISSETTE E. billing specialist Medical Practice Used the software for: Less than 6 months ### "10/10 Recommend" April 13, 2026 5.0 Overall, I would recommend to any company as we have had a great experience transitioning over to them. Super easy to use and essential for our day to day work. Pros What I like the most about is how easy it is to use and all the features it has available to the company. The time tracking is nice and easy to use with no lagging or issues. Our company loves to inlude updates and news on the app as well which is very useful! Great value as well! Cons We just recently swicthed to and have not found anything that we do not like! It has been a smooth and easy transition! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We needed something at a better value with more features to be able to use. Review Source JC Jaime C. Sales Development Manager Consumer Services Used the software for: 6-12 months ### "Paylocity - tedious task" May 22, 2026 3.0 Overall, it worked out fine. I would leave myself time to get it completed and everything from there went smoothly Pros had the dates and details of work well displayed. I liked how easy it was to submit hours per week Cons It was extremely tedious to select the same items and have to scroll through pages of ID numbers to find my exact job responsibilities to be compensated for. This took longer than necessary Review Source CG Carol G. Director Human Resources Construction Used the software for: 2+ years ### "Very pleased with switching to Paylocity" February 26, 2026 5.0 What offers is great. Every Paylocity employee we have worked with is very nice. My only complaint is our main contact seems to change frequently. Pros The ease of everything being in one place. It's not just payroll, it is training, recruiting and expense reports. We can use it on a desktop or on our phones. The mobile app is great for our employees who are on the road most of the time. Cons Sometimes as an administrator it is not as intuitive as I would like. Some features I don't use all the time. When I do have to use it, I have to re-educate myself on how to do it. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The ease of use, the features and benefits, the transition, support and future options/add ons. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The lack of features, the lack of support, it was old and not easy to use. It did not have all the features we wanted. The customer service was not good, didn't seem to care. The caring and attention came after we left! Review Source VR Verified Reviewer FA Banking Used the software for: 1-2 years ### "Globally restricted but US needs are met" May 18, 2026 5.0 Pros I am a user of both the online and app product and find it user friendly although the customization is limited. Cons It's a very US based platform, so global needs might not be met but anything local to the USA it satisfies. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) customization needs were not being met with ADP Review Source JB Jenny B. Sales Lead Environmental Services Used the software for: 2+ years ### "Comprehensive personnel management " May 8, 2026 5.0 Outstanding product that makes life easy. Employees love it for tracking pay. Office loves the robust reporting capabilities. Pros is a comprehensive personnel management solution. It is intuitive, feature rich, and provides value to all users. Cons Frequency with which passwords must be reset can be unpredictable across devices, but is by no means a deal breaker. Review Source PC Patrick C. VP Strategy Marketing and Advertising Used the software for: 2+ years ### "Paylocity does so much more that the name suggests." May 25, 2026 5.0 It is the main HR tool within our company and has been for several years. That is because it makes the fundamental of team management easy. Pros The mobile app makes it easy to stay on top of company administration, training, and team communication. Cons The user interface is not as intuitive as I would like it to be, but it gets easier over time. Especially with regular tasks. Review Source Kenidra S. Content Moderator Computer & Network Security Used the software for: 1-2 years ### "Five Star & Thumbs Up!" May 8, 2026 5.0 After the credentials are entered, the everything is east to use. You do have to a correct phone number to text for additional verification. Pros I was able to access my paystubs and W2s. The platform is very easy to use. The layout is one one of the main features I use. Cons You have to make sure you have the correct company access code and credentials. They have to be precise. Review Source Tazla R. Crew Food & Beverages Used the software for: 1-2 years ### "Mostly easy to use" April 9, 2026 5.0 Pros is very easy to use to find my pay stubs and tax forms, it also lets me see if I have time that I can request off Cons Sometimes when accessing the self-service portal the whole page zooms out and it's really small and I have to zoom in just to see what I'm trying to do Review Source Jeremy H. Dispatch Coordinator Machinery Used the software for: 2+ years ### "Good use for my work life" May 13, 2026 4.0 Pros Easy accessibility to all my data and ability to see my work history and any upcoming paychecks and PTO requests Cons There are too many directions you can go and sometimes I am looking for something specific. It would help to have a search ability Review Source TL Tera L. HR Director Hospital & Health Care Used the software for: 2+ years ### "Definitely recommend Paylocity " February 26, 2026 5.0 is very user friendly and always is updating their processes to better our use of the system Pros Ease of use and quick feedback and response from when need of help. My favorite feature that I use is the Recruiting/Onboarding feature. Cons Not really a least, but I do get constant calls and messages saying they are locked out of and they are having to reset their password. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity After viewing the system through my research, I liked the way their program looked online Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I wanted something more user friendly for HR as well as the staff. Review Source KK Katie K. Senior Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "1x Year With Paylocity!" February 26, 2026 4.0 Has been a good experience overall! Glad we made the switch. Onboarding into the system was good, but I think we could've used more "on-call" support. Pros We made the switch to in 2025 and have really enjoyed the autonomy of the platform. We're able to do so much in one singular program - recruiting, HR profiles, report pulls, payroll, etc. It is good value for the money. The new AI chatbox is actually very helpful when trying to figure out how to operate the system. Cons While most of the system is intuitive, there are some major intricacies to the platform that you just don't know about until you're backtracking or fixing. Customer support is great majority of the time once you understand the prorgam, but our first few months were rough just trying to learn everything. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Price and connections within the system/integrations. Switched from [Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) The previous program we used was very expensive and we had little autonomy in the program. Review Source KK Kevin K. Payroll Manager Automotive Used the software for: 2+ years ### "Very happy with Paylocity" March 2, 2026 5.0 After almost six years using , I am very happy with it. The support staff is great and always very helpful. Pros The new changes to General Ledger reporting are great and were much needed. It has cut our G/L processing time down considerably and is very user-friendly. Cons Some layout changes happen unannounced and can take some time to figure out. Also, some wait times can be long when calling to speak to our rep. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Pricing and functionality were the biggest factors. Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) offered several features R&R did not. Review Source KV Kim V. Human Resource Executive, VP of Finance Health, Wellness and Fitness Used the software for: 2+ years ### "Very Satisfied Customer Overall" February 26, 2026 5.0 Pros We utilize many platforms of and find them all very useful and easy to use. It added efficiencies to our entire company which leads us to direct our efforts into other avenues. I cannot say enough about the experiences that we have had with this company over the past 7 years of working with them. We continue to advance into new aspects of each platform to streamline our processes and gain even more efficient ways of business. Cons On a rare occasion over the past 6 months, I have found that customer assistance to help me with certain tasks has been a struggle, from unanswered phone calls to no response to emails. I hope that we will see a change in this in the future. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Overall experience with the agent and the cost. Review Source LN Laura N. Firm Administrator Law Practice Used the software for: 2+ years ### "Paylocity is a good choice." February 26, 2026 4.0 is easy to use for both the employees and administrators. Their representatives are friendly and the cost fits within our budget. Pros provides the same services as ADP which we used for decades and is much less expensive which works for us as we have under 50 employees. Cons We are a small group (under 50 employees). When I call for help I'm given a team member that at least half the time cannot answer my question and they have to put in a service ticket for help. It can sometimes take months to resolve an issue especially if it is related to any tax issue. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The costs were relatively the same but the sales team's presentation was the one most clearly aligned to what we were looking for. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was the main driving force in switching companies. We looked at many options before deciding on Paylocitgy. Review Source JS Jennifer S. Sr. Human Resources Generalist Medical Practice Used the software for: 1-2 years ### "Paylocity Service" February 26, 2026 4.0 Moving to has helped us as were are in a rapid growth stage with a company set that has added additional companies since implementation. We are adding more in the near future. Paylocity fills the void that our PEO could not. Pros Customer support is easy to contact by phone, and receiving follow up emails confirms issues have been resolved Cons There are features that are not in use because of our own company permission restrictions. During implementation we were excited about the capability and did not consider having to give supervisors certain access Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Service, price and functionality. offered unique customization that fit our growing needs Switched from [Justworks](https://www.capterra.com/p/223913/Justworks/) Unable to support company growth, integration and customization limitations Review Source KD Katharine D. Accounting Manager Non-Profit Organization Management Used the software for: 2+ years ### "Paylocity is a first class payroll system" February 16, 2026 5.0 My experience with has been excellent. From our initial transition to the platform and through our multiple integrations, we have had outstanding customer support. We are a much more effective accounting/hr team because we use Paylocity. Pros is easy to use and flexible making it easy to handle our payroll. I have had excellent customer support any time I have required assistance. We use the time and attendence module and have integrated with our accounting and benefits plans to streamline and automate the payroll allocations, makeing this efficient and saves us both time and money. Cons When we first started with the integration was not available with our accounting software, but it has recently updated to become available. I have found that many of the issues I have had in the past have been updated in technology upgrades over the past couple of years. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity seemed like a better fit for our business. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We needed something more responsive for our buisness. Paychex customer services was difficult to get ahold of. Review Source ML Michele L. HR and Payroll Specialist Hospital & Health Care Used the software for: 2+ years ### "Happy with Paylocity!" January 29, 2026 5.0 We started using at the beginning of the year and the experience has been positive. It has streamlined our payroll and HR functions. We have already added new modules and plan to implement more soon. It has successfully replaced our previous clunky process with a more automated, reliable solution. Pros I only have to log into for everything related to HR and Payroll. Love the employee self service functions, the reporting and ease of use. Everything is tracked, no more spreadsheets everywhere! Cons The platform is robust, so there is an initial time investment required to learn and implement the various modules and features available within the system. I still have a lot to learn! Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[GoCo](https://www.capterra.com/p/149545/GoCo/) Reason for choosing Paylocity Lower cost, liked the demos of the product, integrated with our Benefit software, liked the sales guy, wasn't pushy at all and took the time to answer all of my questions. Switched from [CheckWriters](https://www.capterra.com/p/171540/HRCheck/) I compared the two companies and had everything I needed Review Source TB Tina B. Human Resources Manager Construction Used the software for: 2+ years ### "“Outstanding Overall Experience with Paylocity”" February 13, 2026 5.0 My overall experience with has been very favorable. The platform consistently delivers a reliable, user‑friendly solution that supports a wide range of HR and payroll needs. Its intuitive design, comprehensive features, and strong performance have made daily tasks more efficient across the organization. Additionally, the customer support team has been responsive and helpful, contributing to a smooth and positive experience. Overall, Paylocity has proven to be a valuable tool that enhances both HR operations and employee engagement. Pros Customer Support has been responsive, knowledgeable, and easy to work with. Issues are resolved quickly, and the team provides clear guidance whenever assistance is needed. Cons At this time, I do not have any cons to report. My experience across all key areas has been consistently positive. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity was able to provide us with everything we need at a value that made the most sense. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) To streamline our Payroll and HR processes into one, robust, easy to use, system. Review Source MG Michelle G. Hiring Manager Hospitality Used the software for: 2+ years ### "Paylocity for all of your hiring and HR needs!" February 13, 2026 5.0 It has been easy to learn and we had a great support team helping us set up and learn everything from the Custom Fields to the Events we launch in the Onboarding. Pros I love that we can go from the initial application to an active employee. I love that we can store everything within the employee profile. Even with each employee having their own profile, it is easy to pull reports on basically all of the things we need. Cons I don't like that when there are major changes that the issues are not worked out before doing so. An example would be the latest I-9 roll out. The process is now 100 percent better, but there were quite a few errors along the way. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity We liked the sales rep Bobby. Also the swag he brought to the office. He was very relatable, and we trusted his customer service promise. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) was initially less expensive. The platform was more user friendly and capable of doing more than we imagined. Review Source BL Bethany L. Chief People Officer Hospitality Used the software for: 2+ years ### "Value vs Results Can't be Beat" February 2, 2026 4.0 Every system has its pros and cons but with the pros far outweigh the cons. They are also continually developing the system in positive ways which makes me optomistic that they will develop into an even better system over time. Pros As an HR Consultant who uses all the HR systems out there, is the one I recommend the most. The functionality for its price point can't be beat and can be used as a true "all in one" system without the need for supplemental systems. It is also relatively user-friendly. Cons I wish they offered more functionality in the employee app (ex. ability to update direct deposit and sign off on reviews). I also wish the format of the reports was more friendly to filtering and pivot tables. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost and functionality far outweighed the other options being considered Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom kept raising our cost the more we grew so it became unsustainable, we needed a HRIS partner to grow with long-term. Review Source GE Gracie E. Specialist, Human Resources Hospitality Used the software for: 2+ years ### "3 Stars: Okay, Not Great" February 19, 2026 3.0 Frustrating, but good enough. It's unfortunate to give such a lukewarm review, especially when the platform has so much potential, but as-is, it's really just not excellent. Pros Overall it's pretty customizable, so we can create different access levels for all relevant contributors and doesn't limit the number of contributors you can have. Additionally, some of the modules (performance, recognition, etc.) are pretty intuitive! Cons Customer support is extremely hit-or-miss, and honestly mostly miss in our experience. Additionally, there are a ton of limitations that really haven't been addressed in the 3 years since our company switched to . Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Hindered by the limited features of Trinet software Review Source KL Kara L. HR Generalist Warehousing Used the software for: 1-2 years ### "HR Generalist " February 12, 2026 5.0 I am huge fan! I will also suggest your team with my other HR connections. I am looking forward to the new features, training and adding more employee reward services. Pros The constant improvement. The verification process gets easier and more efficient over time. I enjoy the report tracking and analytics! Cons Some reporting is only offered with a PDF results. I prefer these reports to be in either excel or CSV to be able to filter sections for clean results. Alternatives considered [PayCore Smart Routing](https://www.capterra.com/p/191999/PayCore-io/) Reason for choosing Paylocity Better pricing, we were looking forward to working with \[sensitive content hidden\] (part of your former employee who my director met at an HR conference) Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Customer Service, no automation, no training, no communication from either the company or our account manager Review Source AP Amy P. Coordinator of Pastoral Services Non-Profit Organization Management Used the software for: 2+ years ### "Help needs help" January 29, 2026 5.0 I'd recommend it for sure. I do not like the help options but it's otherwise user friendly. To be clear, if I reached out for help I would get it. I just have trouble using self service help. Pros I think it's more user friendly than other programs I've used. It seems more up to date. Some other programs I've used seem outdated. However, I haven't used that many to compare. Cons I do not think searching for help on topics is easy. In fact, I think it's hard. I never seem to find the topic I'm looking for and I get too many similar options. I spend a lot of time reading over stuff I don't need. Additionally, when I do find instructions they aren't always for the version I have. The instructions don't match up with what I have on my screen. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We went to at a company level. Note that we used ADP before but not sure if I selected the right one above. Review Source SF Sheyla F. Payroll and Benefits Admin. Machinery Used the software for: 2+ years ### "Payroll & Benefits Admin." January 29, 2026 4.0 When we started using , 5 years ago, it was a nightmare. It took me almost 2 years to clean after implementation was completed. Some codes were pre-tax, and they needed to be post-tax, etc. Pros My current account manager and her predecessor are great,\[sensitive content hidden\]. Reports are easy to read and understand. Cons CS at the beginning was a nightmare. removes reports. The "Master Labor Distribution" was removed, and we used it a lot. I don't have an account manager for Benefits. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Paylocity It was the best option for the company at the time. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Ceridian was sunsettin in 2020, we had the option to move to Dayforce, ADP and . 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