# Page 20 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Paylocity the right Employee Engagement solution for you? Explore 1839 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1839) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 20 - Reviews of Paylocity ## Showing most helpful reviews Showing 476-500 of 1839 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IO Ivy O. Office Manager Automotive Used the software for: 6-12 months ### "Good payroll platform" January 29, 2026 4.0 is a good payroll platform. There's a few glitches and hiccups, but overall it delivers what I need. Pros Easy to use for employees. I like that employees has the ability to send corrections for their timecards, it gives them responsibility too for their hours, and not just the supervisor. Cons Pulling payroll reports for specific periods are not easy. I heard feedbacks where employees cannot login through their mobile app even if they are inside the building. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Pricing and HR products are the main reason why we chose . Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Pricing was the major reason why we switched. Review Source AM Amy M. HR Consultant Museums and Institutions Used the software for: 2+ years ### "Easy to use, easy to love!" February 26, 2026 5.0 has been so easy to work with, redesign our setup and make the platform work efficiently for us an dour team. The person who originally set it up only set i tup to work for payroll. Now it works for all departments and the team! Pros Ease of use, many options to help our team stay connected. The fact we can run performance reviews from the system and keep track of them year after year. The way the help contact is designed makes finding answer so much easier than other platforms. Cons I don't have an least "like" of . Paylocity is so mobile friendly and easy to learn and use what's not to like about it compared to other systems. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Better implementation team and better price for the options we needed Review Source KB Kristina B. Talent Acquisition and Development Manager Construction Used the software for: 1-2 years ### "Works overall pretty well" October 10, 2025 4.0 Overall I really do like and would say my experience has been positive I do think they need to focus on their support model and simplify some of the configurations. Pros is very easy to navigate for the most part once you implement and set up. I love the recruiting platform. Cons The customer support is lacking, often when I need support I get a fact sheet sent to me when I could have simply found that myself. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity We are currently reviewing, is working with us. Review Source MC Marietta C. Director of Finance Hospitality Used the software for: 2+ years ### "Intuitive & Outstanding Customer Service" November 6, 2025 5.0 I am extremely happy with it. I have used several other payroll/HR softwares (ADP, UltiPro) and is heads above any of them. Pros It is extremely intuitive, the customer suppport is awesome, and it makes compliance a breeze. HR loves the benefits module - employees can easily make their annual elections on-line. Cons I honestly can't think of anything that I don't like. The only thing that is a challenge, however, is writing reports - that is not intuitive. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The customer support was awful. The application was not intuitive. Review Source TP Toshia P. Director of HR Financial Services Used the software for: 2+ years ### "Great training and flexible for growing companies." September 25, 2025 4.0 is the first HRIS system my company has used. We have been able to establish a fantastic onboarding experience for our new hires. Pros Ease of use. Lots of internal training videos and instructional Peak articles. I selected because they offer enough enhancements that they can grow with my company. Cons Sometimes things are updated and they seem to impact other areas within . We use the enhanced benefit module and we have yet to have a smooth open enrollment. Review Source CB Claudia B. HR and Payroll Admin Wholesale Used the software for: 2+ years ### "Easy to Use System" November 21, 2025 4.0 Pros The ease of use and view for each employee's profile in HR&Payroll. Information is easy to find and displayed neatly. Cons Occasionally, there are tech glitches that can take a bit to be resolved. Requires diligence with follow up. When there is an issue for spending accounts, benefits, or HR&Payroll, sometimes it can be tough to get all account managers to collaborate and deep dive the issue. Review Source CL Cindy L. Accounting Assistant Mental Health Care Used the software for: 6-12 months ### "The Service department is great!" December 11, 2025 4.0 Having a Service team available was worth the switch from our previous software! When we call Service they are very patient & polite. Pros The Service department is very helpful & quick to respond when we call or email with any questions we have. Cons I cannot always find a report that has what I need. There are lots of options on the reporting, but the basic reports do not always have an option to show a certain date range. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The reports & support were terrible. Support calls were answered by staff that were not knowledgeable. Review Source JV Janet V. Controller Construction Used the software for: 2+ years ### "Benefit to cost ratio challenge accepted and met!" November 21, 2025 5.0 Overall, we are very satisfied with . It fulfills the needs of a business of our size. We have looked at other providers and don't feel a need to change when the benefit to cost ratio is well met. Pros It is a great value, with base features provided while also adding additional features (at a cost) that other providers have but at a much greater expense. The reporting is varied and works for any situation we have encountered. I have found it easy to create any reports that were not already developed within their software. Time tracking for the staff and time approval are easy to use. If there is an issue we have a dedicated support that works with us to make any corrections Cons It doesn't interact with our ERP which requires us to import some of our data into . (Such as job hours and overtime for technicians) We also enter all of our commission payroll manually. To be fair some of our commissions would be a manual entry no matter the software. Review Source BF Beth F. Human Resources Business Partner Law Practice Used the software for: 6-12 months ### "Excellent!" November 6, 2025 4.0 No HRIS is perfect, but is pretty close! Soon after I joined my current org, the payroll administrator had a medical emergency, and I had to unexpectedly run payroll. I called support, and the rep was able to walk me through the process. Pros is by far the best HRIS I have used. The user interface is easy, and customer support is great. Cons is unable to track our PTO accurately. In addition, independent contractors who have a corporation are listed by their corporate names without anywhere to enter their individual name (therefore I have to remember that Sunshine LLC = \[sensitive content hidden\] and manually adjust that on reports if I need people's names). Review Source JS Jazmin S. HR Mngr Construction Used the software for: 6-12 months ### "Easy to work with" November 7, 2025 5.0 it was very friendly and easy to use, the new updates I don't think meets all the compliances and end up removing some compliances' that were already in place Pros it was an easy to use platform, user friendly for many people to use, unless you are not too computer savvy Cons there is a massive amounts of marketing alerts, not something I prefer and I did not sign up for nither Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Paylocity already using it so we just opened new account to reflect current process / was with paycor prior to that Review Source KB Karen B. Payroll Hospital & Health Care Used the software for: 1-2 years ### "Paylocity is acceptable and easy to use" November 6, 2025 5.0 The overall experience with is Satisfactory. Everything works as it should. The ACA stuff is still confusing to me. Pros Ease of use, the Help button, all electronic for checks and W-2s and 1095s. I pretty much taught myself how to use this software. Cons The implementation process was a bit confusing as some items that were to be copied over from the previous payroll software was not. Also, the ACA stuff is confusing. Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) We had bad communication the start of 2024 Review Source JH Julia H. Human Resource Generalist Real Estate Used the software for: 6-12 months ### "First-Time Paylocity User, and I Love It!" February 26, 2026 4.0 As a first-time user, it has been pleasant and easy to pick up. It integrates very nicely with different systems and tools also! Pros I appreciate the easy-of-use, instruction guides, clear customer support, and that it is constantly innovating. The more intuitive, the better! Cons I feel like there are some processes that could be more streamlined or clear. For example, pulling reports isn't that straightforward - I think it's just appearance in the system. I would also love to see more ease-of-use for companies that due 401K Match calculations. This is pretty manual. Review Source TH Taylor H. Human Resources Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "It's fine." September 25, 2025 3.0 Overall, it's fine. I probably wouldn't recommend it if someone is looking for something innovative or user-friendly. Pros There are several features that cover a broad range of needs. I appreciate how many of the features are "a la carte" and not necessarily required to be purchased as part of a greater package. Cons Customer support is virtually non existent. While there are many support persons, they often act as a liaison between the client and 's (often outdated) support articles. Paylocity continuously updates their platform without updating said articles or educating their support team. I often have to ask the same question multiple times before getting an adequate response, which is usually not timely. I also find myself frustrated by all the different areas you have to go to make a singular update. It's like the different features and sections do not cross-communicate. Review Source JK Joselle K. Executive Assistant, HR Generalist Financial Services Used the software for: 2+ years ### "Overall Satisfied" September 25, 2025 4.0 We've been with since 2015 and have added a few different module that have greatly benefited our company. Overall I am satisfied. Pros Has a wide variety of product features to fit your needs. Each module is fairly simple and easy to navigate. Cons At time there is a long response time to customer service email inquires. The full side affects of an implemented change are not always explained; probably because there are no many features. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Paylocity We chose due to its ease of use and the various product features Review Source LH Leslie H. Payroll Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Paylocity is a fabulous payroll partner! " February 26, 2026 4.0 This is my first time using and honestly, I wouldn't even THINK about changing payroll providers! They've been great! Pros Great customer service, easy to get a live representative on the phone, super responsive and solution oriented. Cons I've discovered that there are minor glitches in their system or maybe not always the best audit trail but nothing major. Review Source SL Stefanie L. Senior VP of People Operations Education Management Used the software for: Less than 6 months ### "True Review of Paylocity" September 25, 2025 4.0 My overall and utilization of the system is good 7.5/10. Payroll set-up was the hardest integration and working with various subject matter experts were difficult at times. Pros I like the ease of use of the system and my account manager is always there to support me. The functions are easy to use. Cons The integration was a bit problematic but did a good job to mediate the situation. I would have liked to have 1 subject matter expert on all functions that would have helped the integration. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Cost and pricing of the plans and services Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Tri-Net was bought out by Paychex and both companies are a mess Review Source CW Chelsea W. HR Coordinator Machinery Used the software for: 2+ years ### "Paylocity Fan" November 21, 2025 5.0 It's been great working with them. II will always choose . My account managers have always been top notch. Pros I love that you get a dedicated account manager that can help you through your work day. Also, the system is very easy to use. Cons You have to know what links together in the background to make a certain parts of the system work. Once you have that down it is very user friendly. Review Source JB Jenny B. Sales Lead Environmental Services Used the software for: 2+ years ### "Comprehensive personnel management " May 8, 2026 5.0 Outstanding product that makes life easy. Employees love it for tracking pay. Office loves the robust reporting capabilities. Pros is a comprehensive personnel management solution. It is intuitive, feature rich, and provides value to all users. Cons Frequency with which passwords must be reset can be unpredictable across devices, but is by no means a deal breaker. Review Source KW Kristine W. Human Resource Manager Banking Used the software for: 1-2 years ### "Great Value for your business" November 24, 2025 5.0 Pros After reviewing other HRIS systems, it was an easy choice to pick . You get a lot for your money and service has been good. Cons While I have a lot of good things to say, I would like to see easy links to fill out information if I'm missing something. (ie position, I wish it would take me there to fill out). Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) the recruiting function was awful and it was difficult to communicate with candidates Review Source TH Tristan H. HR Generalist Financial Services Used the software for: 1-2 years ### "Easy to Use system" February 26, 2026 3.0 Pros Integrations with other systems for 401k, benefits, etc. Very easy and helpful and has been a great help when it comes to completing payroll. Cons The customer service. A lot of times I will call and they will be unsure of a solution. At times I will have more knowledge then the Paylocity rep and it makes it hard for a solution. Review Source RVR Regina Vereen R. SVP People Cosmetics Used the software for: 2+ years ### "Mostly Happy Customer " November 21, 2025 4.0 Overall I want to continue the partnership because I enjoy the platform. It is very easy to use for all levels. Pros is very easy to use and is good value for the money. The time and labor portal is also good. Cons Setup/Implementation wasn't the best and can improve customer service so that you don't get "articles" sent to customers. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity ease of use and also the pricing was right on point. Review Source KW Katie W. HR Director Hospital & Health Care Used the software for: 2+ years ### "Paylocity Use" November 21, 2025 4.0 Overall, I think the pros to outweigh the cons. No system is going to be perfect, but this one makes most things easy. Wish the service would catch up. Pros The system is truly the easiest HRIS product I've ever used. It's intuitive, most areas are easy to navigate and it makes our work days easier. Cons When things aren't work, customer service can truly be lacking. The support person is often the middle man between you and the people that can actually solve the problem and everyone ends up frustrated. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I was stepping into a new job and using the system they already had in place. Review Source ML Mackenzie L. Human Resource Manager Hospital & Health Care Used the software for: 1-2 years ### "Paylocity is easy to use" February 12, 2026 5.0 Its overall an easy to use system! The only thing I would improve is the customer service team all being on the same page. Pros I enjoy its ease of use. I think that the platform is very user friendly and overall I can navigate it without assistance. Cons The customer service can be really bad. I have called and gotten 3 different answers to the same question Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity We were already implemented with . Review Source MW Marissa W. Senior Account Executive Computer Software Used the software for: Less than 6 months ### "Paylocity HRIS for Both Payroll & Employee Development/Performance" February 24, 2026 4.0 My employer actually switched back to as an HRIS after being in ADP. I used Paylocity at my previous company pre-acquisition and experienced no issues. Now that we switched over post-acquisition, it seems like they are less complications with managing a larger workforce and it's more user-friendly. Pros has a very simple portal from the employee perspective with managing both payroll and employee development functionalities like performance management. Cons The SSO function sometimes causes trouble logging in. I've had to save an email with the unique SSO link to navigate directly into the portal with SSO. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Unsure of what triggered the switch, but it was likely due to cost and a larger, more complex workforce due to acquisitions. Review Source AC Angela C. Controller Construction Used the software for: 2+ years ### "Would recommend Paylocity" November 21, 2025 4.0 Pros The ease and simplicity to run payroll. The team loves the ability to enter expenses as they incur them but not submit until the month end. Love that you also have great training videos for onboarding new hires without me having to go to another source. Cons The change to the way the PTO requests come in via email. They used to tell you notes the employee put in such as a note stating only a half day or full day. The emails no longer do this and therefor that is an extra step for me to open to see prior to going to the department supervisor for approval. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.