# Page 7 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Paylocity the right Payroll solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1820) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Page 7 - Reviews of Paylocity ## Showing most helpful reviews Showing 151-175 of 1820 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LG Lauren G. Chief Financial Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Paylocity - Buyer beware" September 26, 2025 3.0 We find that the payroll side of Paylocity is very weak. There are many functions that we were told by our sales consultant were available but quickly found out during implementation that he flat out lied. The functions that are missing are ones that were available to us in previous payroll systems dating back to 2013 so it doesn't make sense that Paylocity is so behind the times with their payroll module. It seems like it was thrown together hastily. Honestly, if it wasn't for the HRIS part of the system, I would be looking to switch already. My advice to anyone considering Paylocity is to get in writing anything the Sales consultant promises. Do not just take their word for it. Also, if you have more complex payroll needs, Paylocity is probably not for you. We hope they will make the necessary upgrades but who knows how long that will take. Pros We recently completed implementation services and so far we have found that the HR side of Paylocity is very strong. Implementation would have been better if it didn't feel so rushed and there was more time taken to go over the intricacies of the system. We ended up having to hire an outside consulting firm to help us fully implement the pieces to the HR module since we have never had an HRIS system before. That was an added cost we did not anticipate. The other positive piece is our service consultant. She is always really responsive and resolves issues quickly. Cons Our payroll implementation was basically a disaster. Having gone through 2 other payroll system implementations in the past, I know how it should go and this one did not go well. Our implementation specialist was incompetent at best. She separated from Paylocity right after our implementation was "complete" (not really since we had numerous outstanding issues). We were then moved to her supervisor who promised to resolve the issues but instead disappeared and stopped responded to emails. Finally, we were connected to someone who is clearly an expert with Paylocity payroll and has done a great job resolving the issues. I wish it hadn't taken an additional 6 months but at least it is taken care of at this point. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Paylocity We liked the Paylocity interface more and Paylocity was more cost effective. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) We actually switched from Complete Payroll Solutions (not listed?). They were bought out by iSolved. Due to our prior experience with iSolved not being a positive one, we decided to look at switching. Review Source DM Dale M. Administrative Manager Controller Architecture & Planning Used the software for: 2+ years ### "Overall great value and software" September 26, 2025 5.0 I think Paylocity is a great payroll software and appreciate the staff helping especially wanting to assist at conferences! Pros Paylocity has many aspects that I like, just a few the note taking section for meetings with employees to keep track of discussions, the ease of use in all areas of the software, customer support is in chat on a minute notice, which is helpful when running payroll and need a question answered in a pinch, time tracking is not used by our company but was at previous job and was great. Payment processing is simply a breeze! Support through email is very productive as well. The value is above what I expected, as the basic includes cost includes basic employment perks. Cons Paylocity's tracking of vacation and sick is great except when adjustments are made the columns are not in chronological order when done on the same day. Switched from [Deltek Vision](https://www.capterra.com/p/1404/Deltek-Vision/) Cost of main software was increasing and therefore changed to another one that did not do payroll Review Source BC Brad C. Director of IT Food & Beverages Used the software for: 1-2 years ### "Great Payroll company that would be beneficial for any company." September 26, 2025 5.0 From our need for an expedited implementation from our previous payroll processer Paylocity has done everything they can to accommodate our needs in the timeframe we have given. We would and have actively passed Paylocity onto others who have been looking for a new payroll system. We have yet to have a bad interaction with them. Pros Paylocity is very simple to use without being a simple system. The team at Paylocity is extremely knowledgeable, from implementation through ongoing support we have had a a great team to work with. Cons Because the system in so robust there are a lot of modules we are probably under or not utilizing at all. A follow up with Paylocity after 6 months or a year to evaluate what we are using and are not using would be good. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Better overall features and ease of use for the price. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They could not get our taxes right and created a lot of work for our payroll department. Review Source DT Dawn T. HR Manager Hospitality Used the software for: 1-2 years ### "Paylocity for the win!" October 10, 2025 5.0 We have had a really great experience with Paylocity and we have been on the system for one year. The implementation team and the customer service teams have been wonderful to work with. Pros The cost of the product is great, and the customer service from the product is really great as well. We have had amazing success with enhancements we have asked for and with a better understanding of the product. I would highly recommend the product for other hospitality companies like ours with the 500-1000 employees. Cons reporting: I wish there was more flexibility with the reporting within Paylocity. it does lack the ability to drag and drop certain items, however we have put in requests of enhancements so we hope that in the future some of these asks will be fulfilled. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity best bang for our buck, but more importantly it was the demo's and the truthful information that had us go with them. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) UKG became extremely difficult to work with and it became impossible to work with them. We need support and when we no longer have it, we needed to move on. Review Source JD Jody D. Business Administrator and Corporate Secretary Religious Institutions Used the software for: 1-2 years ### "Paylocity is the Perfect partner for us!" September 25, 2025 5.0 Excellent from Day 1! From the minute we talked to our sales rep Jenny, to the implementation and troubleshooting with our client rep and team, it's been a win/win proposition! Pros Paylocity is intuitive, easy to use and has features that our staff love! The customer support is stellar and the communication about product features and new add-ons is much appreciated! Employees appreciate the time tracking features and we appreciate how easy it is to run payroll! Cons I would appreciate more step by step guides that tell you exactly what to do when an employee terminates (all the things you need to do in Paylocity, COBRA, Spending Accounts and Bswift). I feel like we don't have the whole work flow. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost, Ease and frankly, Jenny, the sales rep was very solutions oriented and committed to the tight transition we had. We actually added bswift this year for an even more streamlined experience. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Got out of the PEO and needed a much easier and cost-effective solution. Review Source WJ Whitney J. HR Assistant Banking Used the software for: 2+ years ### "Paylocity- Pros & Cons" September 25, 2025 5.0 I love Paylocity and believe it has more pros than cons. I also believe any cons can be addressed and sent to the teams who create products based off of feedback as they have over the years. Pros The quality of the product is very good. The service people respond promptly and help with any issues that come up. The system is very easy to use when it comes to time and record keeping. Paylocity does very well at sending newsletters out and providing training when things change in the system. Cons The only cons to Paylocity are the retention scheduling of documents and not being able to delete Journals from the Company Admin perspective (especially when it comes to performance journals, which are no longer needed after the annual performance evaluation is completed). Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The products were similar but the pricing was better with Paylocity. Switched from [Digital Banking Platform](https://www.capterra.com/p/210435/Banno/)[CAMS](https://www.capterra.com/p/2118/CAMS/) It was time to switch to a more robust HRIS system. Only payroll went through \[sensitive content hidden\] and paper files were being kept for EE information. With Paylocity we could do it all within the system. Review Source BT Brigitte T. HR Manager Hospital & Health Care Used the software for: 2+ years ### "HR Manager" February 26, 2026 5.0 Overall, we have a positive working relationship with Paylocity. They are responsive and able to answer questions accurately whenever we need assistance, making our interactions reliable and efficient. Pros Great customer service, no matter who answers the phone. The staff is always polite, professional, and capable of resolving issues. If they are unable to assist, they promptly escalate the matter to someone who can. Cons Sometimes it’s difficult to reach our account manager, and frequently the account manager is changed, which can be frustrating when trying to get consistent support. Alternatives considered [Ripple](https://www.capterra.com/p/171183/Ripple/) Reason for choosing Paylocity Paylocity was more cost efficent for our organization Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Was looking for something new that better fit our needs. Review Source BM Brenda M. Human Resources Manager Banking Used the software for: 6-12 months ### "Excellent Customer Service" March 9, 2026 4.0 Overall experience is great. Great customer Service. Whenever I have a questions that I can't find in the knowledgebase, I know I can call my customer service representative and get an answer right away. Pros I like the way Paylocity keeps you up to date on everything. They have great communication and articles that they post all of the time with all of the reminders you need and any upcoming actions we need to be aware of. Cons The leave time is a bit confusing for the employees. I usually have to explain how much actual time they have left to use because of the way it displays the Plan Year used and Available Left To Use. Especially at the end of the year. Review Source MR Meredith R. HR Generalist Education Management Used the software for: 2+ years ### "Happy to be here" October 14, 2025 4.0 We've been quite pleased with the ease of use compared to other HRIS systems and would recommend it to others who are struggling to find a good one! Pros Everything is all in one place, which is great and they are constantly making updates based on our feedback. Our account managers have been helpful. I do feel that I've also saved time with many of their products, when set up properly. Cons Some of the products require a lot of setup and configuration prior to putting them to use, and being a 1 man show for our HRIS means a lot of manual labor for me. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We merged and needed something that could better support our workforce. Review Source AC Amy C. HRD Aviation & Aerospace Used the software for: 1-2 years ### "All the bells & whistles!" October 7, 2025 4.0 Overall. I think Paylocity is a good bang for the buck. I have been hard pressed to find a system with all the bells & whistle offered as Paylocity at this price point. Pros I find Paylocity to be a good value for the money. The capabilities are great in comparison to many of the platforms that do not offer full fledged modules like expense reimbursement. It is relatively user friendly and we use it for time keeping, tax management, recruiting, onboarding, payroll, etc. I like that the emailers with system updates, etc. I truly feel that there are a lot of benefits to Paylocity. Cons We have experienced issues with a few things, notifications not working consistently, implementation of expenses and time & labor was almost completely done by us, lastly, customer service can be hit or miss. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity It had fully functioning expense reimbursement and time & labor modules all within the same system. Many systems do not have true expense reimbursement systems and we were looking to condense software systems into a one stop shop. Switched from [NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/) Capabilities were lacking. We wanted one system that could do everything so we no longer had to be concerned with trying to integrate and remind users of which system did what. One stop shopping. Review Source NM Nicole M. CEO, Manager Banking Used the software for: 2+ years ### "My thoughts on Paylocity" October 13, 2025 4.0 I love Paylocity. It's the best move I ever made. Employees able to clock in themselves and then transferring it to a paycheck is the absolute best. I highly recommend this product to anyone. I also like that customer service gets back to you within 24 hours. Customer service can make or break the product. Paylocity definitely does a great job with this. Pros Wonderful customer service. Response time is usually the same day. Time card integration is great. I used to do payroll manually and this is defiantly a time saver. Then we went to Quicken, but I still have to manually pay the taxes manually. I had to figure them out then go to the websites and enter them in. No more. Paylocity does it for me. I will never to payroll by hand again. So easy to use and such a time saver. Changing of our payroll system was one of the first things I did when I became the manager. We are a small Credit Union with 7 employees. Cons Recently they been making a lot of changes. I don't know if I not receiving communications, but I have been figuring out on my own the changes. Things keep moving around. Don't get me wrong, change is good. I just think more communication about where to find things that are moved would be better. Sometimes I feel like the quarterly reports take to long, but it could just be me being impatient. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I did not like the system at all. When you made a mistake it was often hours on the phone with them to try to fix it. Customer service was horrible. I still had to figure out the taxes and then go on the different website to pay them. Review Source MH Michelle H. Payroll and Benefits Manager Facilities Services Used the software for: 1-2 years ### "Payroll & Benefits manager" October 2, 2025 5.0 My overall review for Paylocity is it is not like it was a few years ago when worked at another company. It was easier to use and the features were not all on their own dashboards. I do like Paylocity as it has made my job much easier than when I started HR/Payroll years ago. I appreciate the fact they are keeping up with the times and the technology. Pros The account manager is quick to reply and the standing meetings we have are very helpful. She takes care of any issues we have right away. The use of the program is super user friendly and if you have an issue their team is on it right away. I like the ACH aspects as it gives me one less thing to worry about. The features of the different aspects on the dashboard are helpful as they are easy for the leaders to understand and there is personable user access. Because we have Lockton as our broker our implementation costs for this HRIS were minimal. We have an outside ERP so we do not use the time tracking feature to track hours worked. Cons I do not like the fact that there is no file feed going from Paylocity Cobra to our carriers. I was unaware that we were receiving payments and they were not going to our carriers for the coverage so the coverage was stopped and I received no notice of getting the payments from the previous employee for the cobra. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The system was not working to the best of it's abilities and the implementation and set up had a lot of things not set up correctly Review Source KF Kristi F. Payroll Specialist Textiles Used the software for: 2+ years ### "Go Paylocity!" November 25, 2025 5.0 I have used many HRIS/Payroll systems and Paylocity is by far the best! I always get fast customer service when I need to call for assistance. Pros Very user friendly, able to do so much with just one system. Love how the processing of payroll is so easy how the system steps you through. Cons At times it can be difficult to find instructions in the knowledge base. The right key words must be used. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Need a system that was user friendly and price effective. Review Source JM Jessica M. Human Resources Manager Machinery Used the software for: 2+ years ### "Human Resources Manager" October 13, 2025 4.0 I have been using Paylocity for about 6 years and have gone through two implementations. Both implementations were very rough. I think this is one of the biggest challenges I have had. The daily use is easy and quick. I would definitely recommend this product. Pros Ease of use is great. They are continually making updates that are very helpful. The product itself has great options with expense, time and labor, performance management, now asset management, HSA, Flex Spending, COBRA support, ETC. They offer great support for multi state set ups. Cons Customer Service lacks responsiveness on more difficult topics. There have been several times I am told one thing, but find out later the answer was not correct or I have to keep pushing them to get me answers and have to go above my representative to get answers. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity It is a known entity and I have seen what it can do. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks was terrible and did not offer a self service portal. Review Source BH Becky H. HR Consultant Packaging and Containers Used the software for: 2+ years ### "Paylocity is Great" October 6, 2025 4.0 Great! I have implemented Paylocity 3 times at 3 different companies and each time it went very smoothly. The team is great to work with. Pros The Paylocity system is very user friendly for both admins and employees. The mobile app is very handy. Customer Service is great. Cons I really cant think of anything. I have been working with Paylocity at various clients for 10+ years and have always had a great experience. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity User friendly. The look and feel was better with Paylocity Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Those systems were hard to manage. I wanted something more up to date and easy to use. I wanted something with more features. Review Source TR Tara R. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Working with Paylocity is an Amazing Experience" September 30, 2025 5.0 My overall experience, which is over 5 years between my two companies, has been amazing - it truly is an all-in-one business solution. Pros I love Paylocity so much that when I left my previous company, where we had Paylocity, I talked my CEO and CFO into getting the platform for my new company. I have never had anything but a positive experience with Paylocity. My favorite part is the customer service - there is always someone available to help you at any time of day, 7 days a week. The system does everything - Payroll, HR, recruiting, onboarding, offering a training hub, and more. It is an extremely intuitive system to use and there are trainings available on-demand if you need help with a specific topic. Everyone that was assigned to our integration period was extremely communicative and always available over the phone, via email and via zoom. You cannot beat the value for your money as it is an all in one hub and even takes care of all tax preparation. As the person that deals with Payroll, the time tracking feature is especially convenient and helpful for completing payroll in a timely manner. Highly recommend! Cons There is literally nothing I dislike about Paylocity. It is hands down the most comprehensive system around. Review Source TB Tara B. Human Resources Executive Banking Used the software for: 1-2 years ### "Human Resources Executive" September 25, 2025 4.0 Our overall experience with Paylocity has been very positive. I like many of the features it provides. Pros Paylocity is easy to use. Our payroll process and recruitment process has been great. I love the new AI search feature and I even uploaded our handbook, into Paylocity so our employees can search it easier, using the AI feature. I love the data insights, and we have just started using employee voice. Cons When there is a specific problem or question that may come up, sometimes it is hard to get an answer. It seems like general questions go into a queue, but then need to be escalated if they don't have an answer. However there are times when customer support gets back to us right away on something. So it may depend on the issue. We also have their performance platform, and used it for the first time this year for our reviews. There were some kinks we had to work out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) customer support was not good, and some of the processes weren't easy Review Source JH Jennifer H. HR Director Non-Profit Organization Management Used the software for: 2+ years ### "HR Director" September 25, 2025 5.0 Overall, it's a good choice; I would recommend it. They have made some great updates to payroll, which have really simplified the process and reduced processing time. Pros Paylocity offers strong payroll abilities, reliable customer support, and user-friendly design with valuable features. Payroll processing is accurate and timely, helping ensure compliance and efficiency. Customer support is responsive and provides helpful guidance when questions arise. The platform is intuitive, making it easy for administrators and employees to navigate without extensive training. Features such as direct deposit, tax filing, reporting, and system integrations make payroll and HR tasks more streamlined. Overall, Paylocity combines functionality with simplicity, creating a well-rounded solution that supports organizational needs while providing a positive experience for both staff and management. Cons Sometimes, customer support can be lower-level thinking when a higher level of critical thinking is needed to solve the problem. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Payroll processing seemed to be smoother and the system was more appealing to the eye. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Data would disappear after entering into Paychex. Review Source JP Julie P. Vice President of Human Resources Hospital & Health Care Used the software for: 2+ years ### "I would highly recommend Paylocity" September 25, 2025 4.0 My sales support team, the implementation team and the after-implementation team are all extremely helpful and knowledgeable. I would recommend them for your future HRIS and Payroll provider. Pros Paylocity has the best customer support team of any vendor I have ever used. They are extremely knowledgeable and are very well versed in all aspects of Paylocity. Also, their system is very easy to use. Cons I think what I like least about their service is the benefits program. It wasn't able to support our multiple locations in different States. It took too long to get open enrollment set up and they relied on the customer to do most of the work. It was very frustrating. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We wanted to transition out of a PEO and needed to find a vendor suitable for our needs. Review Source SS Sandy S. Payroll Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Very Satisfied Client" September 25, 2025 5.0 I've used Paylocity since 2018 and I've done everything from onboarding, payroll, and adding tax/deduction/earning codes. I've had a great experience overall and would recommend it to any business (big or small). Pros I feel like the customer support is amazing. Whether it be via email, chat, or over the phone, everyone is very helpful in resolving any issues that may arise.The knowledge base articles are also very helpful and answer most questions without needing to reach out. Also, the onboarding of employees is great with the customizing options that are available for that process. There are also so many services available to assist with items like garnishments and the like. Cons My least favorite thing about Paylocity is the sick time accrual and refresh set up. I feel like I can never get it set up correctly. I'm sure this is something I can get worked out though if I set aside some time with our account manager. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Owner of the company made the decision to switch. Review Source AK Amanda K. Human Resources Director Consumer Services Used the software for: 1-2 years ### "Paylocity customer who would recommend their platform to any other HR professionals without hesitation." September 25, 2025 5.0 Overall, my experience with Paylocity has been good. Reps are usually quick to respond and provide helpful information. I found that everything my sales rep said to me before we signed the contract to switch to Paylocity was true. Some companies and/or reps will tell you what you need to hear in order to get the sale. That was not the case at all. Pros We switched to Paylocity a little over a year ago. Overall, implementation was smooth. There were a few issues to work out with the GL, but customer support was great with communication and making the changes quickly. We chose Paylocity for payroll, but having additional modules was great: recruiting, benefits management, ACA reporting, OSHA tracking, I-9 compliance, etc. Having all of these functions in one platform allows for greater ease of use. The customizable features throughout the modules is great! Cons The thing I like least about Paylocity is that every additional module we have used so far requires you to purchase that modules for everyone. For example, the training module. The way our company is structured, I only needed about 40 people to have access to the learning system, but I had to buy for everyone. I will say, my sales rep did work out a cost per person that made it more manageable. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Paylocity Weekly cost, features, implementation cost was way less than others. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paylocity was much more customizable, had more HR features, was about the same cost as Paychex, and better customer service. Review Source JC Jill C. Senior Payroll and Benefits Manager Computer Software Used the software for: 2+ years ### "Highly Recommend Paylocity" September 25, 2025 5.0 We use Paylocity for payroll, HR, Benefits, and Onboarding. The "one-stop shop" makes it easy to process each step. The intuitive features allow new users to become comfortable with it very quickly, reducing training time. Pros I really like the ease of use of Paylocity. It is very intuitive, and if I do have a question, the vast knowledge base usually has the answer, along with step-by-step instructions. My service team is easy to get in touch with and is very responsive to any questions we have. Cons None really - there are a few reporting limitations we have had to work around, such as layouts and available information, but we have been able to retrieve the information we need. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Paylocity was all-encompassing and allowed us to stop using other vendors, as well as Paychex. The Paylocity sales and implementation team was amazing to work with. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) It seemed like there were too many disparate systems trying to come together in Paychex and none worked well. Review Source CM Christina M. HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Paylocity Proves to be a Good Value" September 25, 2025 5.0 Our overall experience has been positive. The system has features that benefit us greatly, even if they can be clunky to learn how to use at first. The reps are generally helpful, and always courteous. They have even helped me create videos and custom trainings for our staff on how to use certain features. I would recommend Paylocity to companies looking for a good value HRIS. Pros Paylocity is a good value for what we pay. It is much less expensive than legacy systems like ADP, but offers a lot of the same functionality. We have a bundle package that includes Timekeeping, Payroll, HR functions, Community, Compensation (market pay data and automation), and Performance Management. As with all systems, the buildout can be a beast, but the reps are helpful. It does what we need it to do. As a nonprofit, we definitely want a robust system that doesn't break the bank. Cons The build on the back end does seem to be somewhat compartmentalized. For example, from an employee's screen, I can't see everything about them. I have to go into another section of Paylocity to see their timecard information and switch back and forth depending on what information I am looking for. That can be inconvenient. Another thing that can be strange about using Paylocity is that some things are not intuitive. It can be difficult to know where in the menu I need to go to access certain settings, and some settings are not even open for clients to update, they have to be done on the back end by Paylocity. That can serve a good purpose so that you don't make consequential mistakes in the way your system is set up, but I prefer to understand the settings of the system I am using instead of relying on representatives to do everything for me which can take longer. Review Source TC Tari C. Specialist, Payroll and Benefits Non-Profit Organization Management Used the software for: 2+ years ### "A Paylocity Fan!" September 25, 2025 4.0 Overall, I am a Paylocity fan. I've worked with ADP, Paychex, UKG, etc., and would say that Paylocity holds the best value for what we pay overall. I've given a four star rating because I think there is a lot more room for growth. Pros I love that Paylocity carries this new company energy, and is always striving to grow, enhance, and develop into better products for their clients. Cons There are several gaps in products that I wished communicated with each other more. As a basic example, I wish that there were more enhancements to Supervisor Timecard Approvals, where supervisors could see this as a task listed in Home. Better communication across products would lead to more efficiency and ease of access. I also wish that we could have more workflow capacity. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paylocity Overall, we found Paylocity to have a better value. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Wanted better user interface for our employees. Review Source TH Tereshia H. Payroll Manager Financial Services Used the software for: 2+ years ### "Not A Paylocity Fan At All" September 25, 2025 3.0 Paylocity is not a very user friendly software. I am used to being able to make updates to information myself. Most stuff requires a ticket. again that requires a long wait time. Pros It was a fairly easy system to use being that I had only used ADP. I utilized the learning modules frequently. I also love the product update emails. Cons The way the customer support it set up. I don't like that I rarely ever can get in contact with my account rep. Also, when i do they have to escalate my request to another department. Resolutions often take weeks even months. Half the time I end up resolving the issue myself. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) I don't know, this switch was made prior to my employment with Nova. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.