1 / 5
1 review

Average Ratings

1 Review

  • 1 / 5

  • 1 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TravTech
  • Founded 2001
  • United States

About CruiseBase

Cruisebase is TravTech's family of web-based, travel applications optimized and dedicated for the cruise segment of the travel industry. It includes support for customer management, consumer and agent on-line cruise search and booking and agency accounting optimized for cruise. It is built based on the latest Microsoft technology: Web Services, XML and .Net.

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CruiseBase Features

Vendor has not completed this information.

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

CruiseBase Reviews

I would not recommend this company. Customer service is rude and have a chip on their shoulder.

Oct 23, 2017

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The diagrams of the cruise ships was helpful. Back office was fairly easy to learn how to use, but not extremely user friendly.

Cons: Not easy to manipulate. Constant issues with interfacing with cruise lines. Back office - pulling reports was not easy. Wish promotions would come straight from the cruise lines and not have to be hand entered. Very time consuming to keep website up to date.

Vendor Response

by TravTech on November 01, 2017

We apologize for the experience that you have described. We aspire to provide great customer service and will pay more attention to this part of our business.

We would love the opportunity to discuss the cons that you have described about the product to better understand and see if we can offer a solution.