--- title: "LoyaltyTrac Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LoyaltyTrac Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/86848/LoyaltyTrac/" page_type: "product" language: "en" --- # LoyaltyTrac Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LoyaltyTrac ## What is LoyaltyTrac? Loyalty, Retention and Digital Marketing Solutions for Creating Lifetime Customers ## What is LoyaltyTrac used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoyaltyTrac?[Manage this product listing](https://www.g2.com/products/loyaltytrac/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoyaltyTrac 5.0 (1) VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.9 (547) Value For Money 0.0 (0) Value For Money 4.8 (486) Customer Service 5.0 (1) Customer Service 4.7 (475) ## LoyaltyTrac alternatives [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Giftbit](https://www.capterra.com/p/173343/Giftbit/) [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173343/Giftbit/) [Customer Loyalty](https://www.capterra.com/p/218685/Piggy/) [4.4 (35)](https://www.capterra.com/p/218685/Piggy/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/218685/Piggy/) ## FAQs about LoyaltyTrac Features and Usability ### What are the key features of LoyaltyTrac? LoyaltyTrac offers loyalty program management, rewards management, and membership management for customer retention programs. Core features include activity tracking, customer activity tracking, campaign management, customer surveys, segmentation, and multi-channel marketing. It also includes gift card management, discount management, referral tracking, loyalty cards, a member portal, and a no-card loyalty system. Getting Started and Support ### What training and onboarding options does LoyaltyTrac offer? LoyaltyTrac provides in person training and live online sessions to help teams get started. In person training supports face-to-face instruction and setup guidance, while live online sessions offer remote, instructor-led learning for users who need training without traveling. Getting Started and Support ### What customer support options does LoyaltyTrac offer? LoyaltyTrac provides chat support. No reviewer feedback is available for support, so user experience details such as response time, helpfulness, or recurring frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer loyalty software: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) LoyaltyTrac supports **Loyalty Program** and **Rewards Management**, giving businesses the tools to run repeat-purchase initiatives and manage incentives for returning customers. However, it does not offer **Third-Party Integrations**. Instead, it provides other features that reviewers also value, including **Gift Card Management** (**39%**), **Loyalty Cards** (**34%**), and **Member Portal** (**31%**). These features help businesses track customer participation, offer flexible redemption options, and give teams a central place to manage member activity, helping businesses strengthen retention and encourage repeat sales. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Customer Activity Tracking A report showing what actions customers perform Customer Surveys Tool to send questionnaires to customers to gauge feedback Discount Management Track products that are for sale at a reduced price or part of coupon promotions Gamification Games or game-like elements to track progress and reward accomplishments Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus LoyaltyTrac 14 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Customer Activity Tracking: A report showing what actions customers perform - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Referral Tracking: Log and store the source of contacts/leads - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members --- ## Pricing Free Trial Basic $99.00 Per User,Per Month ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MJ Mark J. General Manager ### "General Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 30, 2009 9 stars out of 10 Pros My customers love it. Retail RO dollars are higher and I see my members more often. High quality marketing communications Easy to implement but hard to change internal business practices. Great customer service Cons Reports are a bit slow to load. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.