--- title: "CarePaths EHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CarePaths EHR Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/86870/CarePaths-EHR/" page_type: "product" language: "en" --- # CarePaths EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CarePaths EHR ## What is CarePaths EHR? The eRecord is the most affordable ($44.75/mo) cloud based ONC certified behavioral health EHR that includes clinical documentation, patient accounting, integrated claims, scheduling with email reminders, ePrescribing (including controlled substances and lab), Telepsychiatry, secure messaging, outcomes, reporting, patient portal, and much more. Clinicians can conduct Teletherapy from their browser. It is easy and secure and there are no plug-ins or downloads ## What is CarePaths EHR used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[e-Prescribing](https://www.capterra.com/eprescribing-software/) Overall rating Based on 34 user reviews Reviews sentiment Positive 71% Neutral 21% Negative 9% Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CarePaths EHR alternatives Highest Rated [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.6 (77)](https://www.capterra.com/p/180647/Remedly/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/86870/CarePaths-EHR/alternatives/) ## FAQs about CarePaths EHR Overview ### Which roles and teams benefit most from CarePaths EHR? CarePaths EHR is most used by therapists, psychologists, social workers, and psychiatric providers who need streamlined documentation, treatment planning, and client scheduling. Practice owners, supervisors, and executives benefit from billing oversight, operations management, and reporting, while office and billing staff use it to handle claims, payments, and administrative workflows. Answer based on 33 reviews Overview ### What company size and specific industries is CarePaths EHR built for? CarePaths EHR is designed for group or private practices in behavioral health, including therapists, psychiatrists, psychologists, counselors, and social workers. It fits small to mid-sized practices serving mental health and counseling services, rather than large enterprise healthcare organizations. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of CarePaths EHR? CarePaths EHR includes appointment scheduling, patient intake, charting, progress notes, treatment planning, and care plan management for behavioral health practices. It also offers e-prescribing, billing and invoicing, claims management, secure messaging, patient portals, teletherapy, and reporting/analytics. Pricing ### How much does it cost and what fees or limitations are included? CarePaths EHR starts at $10 per user per month for the Starting Solo plan, which includes up to 15 sessions monthly. Solo Practicioner costs $49 monthly, plus $40 for e-prescribing, and Group Practice starts at $49 for the first clinician, with per-clinician add-ons. A free version and free trial are available. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does CarePaths EHR offer? CarePaths EHR provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference material for reviewing features and setup steps as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does CarePaths EHR offer? CarePaths EHR provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Users describe support as mixed: some say help tickets and phone or email responses are prompt and helpful, while others report inconsistent follow-up, slow resolutions, and frequent need to reopen tickets. Answer based on 8 reviews Features and Usability ### Is CarePaths EHR easy to use day to day? CarePaths EHR feels manageable after setup, but daily use often involves extra clicks, clunky navigation, and a learning curve. Therapists and small practices like prefilled clinical forms, note taking, and telehealth access, while many users find scheduling, insurance entry, accounting, and calendar syncing harder than expected. Answer based on 15 reviews Features and Usability ### How user friendly is the CarePaths EHR interface? CarePaths EHR offers a simple layout, but the interface often feels dated, clunky, and not very intuitive. Clinicians commonly mention too many steps, awkward page navigation, and scheduling friction, while some first-time users find the clinical notes area easy to follow and appreciate ongoing feature updates. Answer based on 11 reviews ## Features AI summary Based on 2,845 Mental Health reviews Capterra reviewers point to these as the top priorities when choosing Mental Health software: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) CarePaths EHR supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help practices protect patient data, maintain accurate clinical records, and manage care documentation in one system, allowing teams to deliver organized, compliant, and consistent mental health services. HIPAA Compliant 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and securely store digital patient records Appointment Scheduling 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar For Mental/Behavioral Health 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Initial Assessments 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. CarePaths EHR 107 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Cancellation: Enables medical providers and/or patients to electronically cancel prescriptions - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Visits: Allows medical providers to monitor and visit their patients virtually. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 3.7 (29) 3.7 Based on 29 reviews ## Pricing Value for money 4.2 (24) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/86870/CarePaths-EHR/pricing/) Starting Solo $10.00 Per User,Per Month It includes: - Includes all features - Billing - Eligibility Verification - Telehealth - Electronic Claims Solo Practicioner $49.00 Flat Rate,Per Month It includes: - Electronic Claims - Eligibility Verification - Telehealth - Unlimited Administrative Staff Group Practice $49.00 Flat Rate,Per Month It includes: - Electronic Claims - Eligibility Verification - Telehealth - Unlimited Administrative Staff Enterprise Contact Vendor for Pricing It includes: - Electronic Claims - Eligibility Verification - Telehealth - Unlimited Administrative Staff Value for money 4.2 (24) 4.2 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (30) 3.5 Based on 30 reviews ## User reviews Overall rating 3.8 Based on 34 reviews Filter by rating 5(6) 4(18) 3(7) 2(3) 1(0) Mentioned topic Sorted by most recent NO Nancy O. Psychotherapist Mental Health Care ### "Adequate but not as good as what I use now" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 6, 2022 Pros Fairly easy to learn with enough practice Cons Cumbersome, redundant steps, not as intuitive as current system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Krista P. CEO Health, Wellness and Fitness ### "Very user-friendly!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 4, 2022 Very positive Pros Ease of use, easy to train people on, straight-forward Cons Not very pretty, needs more design, boring interface Switched from [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) Our clinic outgrew Carepath's capacity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dian S. Teacher Education Management ### "My Carepaths experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 7, 2021 Pros I like this software because it is easy to use and you dont need to go physically to a healthcare provider because all you need is in the software. it helps the patient monitor their health conditions by just one click. Cons Sometimes the records are not updated, the price is a little bit high for me. they dont wait for a follow up question by the client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Akash K. Owner Psychiatrist Mental Health Care ### "Very serious hidden issues which they are not open about" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 4, 2020 Pros The main feature is the low price, considering all of the advertised features. The simple interface appealed to us as well. I think this EMR would be fine for any clinician who is NOT sending claims to insurance or paying other clinicians on a fee split. Cons \- They are not open about the reports not working. If you need to pay clinicians on a fee split, they will tell you that you can run reports to do it, but the reports they tell you to run do not accurately calculate pay. I have told them repeatedly they need to let any other group practices know that they are NOT paying clinicians correctly, but they act like it's not a big deal. Obviously they do not have a lot of money budgeted for programming and the poor customer service people have to cover for this. - ERAs will very regularly NOT come in, despite us getting paid by insurance. We spend countless hours monthly calling BCBS manually to sort this out. When we identify what ERAs are missing, we then need to MANUALLY post those ERAs into the system. I am paying for double the clerical staff that other practices my size utlilize. - There are issues with ERAs double allocating or over allocating, though accounting won't reflect this. So if you took too much copay, and then apply an insurance payment, it will let you apply an excess to the charge and the balance will show as $0. Now your accounting is off - There are basic features you'd expect which are not there. For instance, you can't turn off the messaging feature in the portal. - Their invoicing does not do a good job of separating people with real balances from people for whom you are waiting for insurance payment. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tracy H. Therapist ### "Carepaths is challenging to learn but high on functionality, if you need full / many EHR features. " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 12, 2018 Pros HIPPA compliant. Multiple functions: tele- therapy, comprehensive chart notes, etc. Cloud-based. Software continually progresses / improves / is enhanced. Records are easily downloaded for care coordination with other providers. Good Help feature and tutorials. Cons It is not the most intuitive to learn and there are quite a few clicks / steps to use features I need most often. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Laura L. Psychologist ### "An EMR and claims processing software that is a bit awkward to use. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 5, 2018 Pros The clinical health record works well and it does allow claims processing. It has tried to add new features. Cons Claims batching and processing is awkward. The software does not allow you to easily see or generate statistics and reports on practice income, numbers of claims paid, and other data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JY Jelyn Y. Licensed Psychologist ### "Useful" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 18, 2017 Pros I like that I can have multiple records open to toggle between schedule and clinical notes. I also like the auto fill of previous session material so that I can build upon treatment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Linda B. Clinical Supervisor/ co owner ### "We have several clinicians using carepaths, and we have been pleased with the ease of use. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 16, 2017 Pros Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician. They have many features that make it easy for us regarding billing, and running reports. Cons Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly. There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened. I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sharon R. Owner/therapist Individual & Family Services ### "Generally very satisfied " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 16, 2017 Ease, piece of mind, less expense for billing Pros Once I learned it, I find it easy to use. I like that it brings forward all pertinent information into new forms Cons I can not edit the forms myself to make updates or changes. The help or support people often times have to get back to me which does not solve an immediate issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Calleaghn K. PsyD Student ### "Great Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 16, 2017 Pros I find it easy to use overall, particularly the ease of creating reports. I like that it saves previous entries for ease of future entries. Any issues I've had have been the result of my organization's way of entering templates. Once they fixed that, problem solved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/86870/CarePaths-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.