Who Uses This Software?

Behavioral health clinicians and practices.


Average Ratings

30 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $37.00/month/user
    See pricing details
  • Pricing Details
    EHR with ePrescribing is $60/mo.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CarePaths
  • www.carepaths.com
  • Founded 2000
  • United States

About eRecord

The eRecord is a cloud based ONC certified behavioral health EHR that includes clinical documentation, patient accounting, integrated claims, scheduling with email reminders, ePrescribing (including controlled substances and lab), telepsychiatry, secure messaging, outcomes, reporting, patient portal, and much more. Clinicians can conduct teletherapy from their browser. It is easy and secure and there are no plug-ins or downloads


eRecord Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

eRecord Reviews Recently Reviewed!


Carepaths is challenging to learn but high on functionality, if you need full / many EHR features.

Apr 12, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: HIPPA compliant. Multiple functions: tele- therapy, comprehensive chart notes, etc. Cloud-based. Software continually progresses / improves / is enhanced. Records are easily downloaded for care coordination with other providers. Good Help feature and tutorials.

Cons: It is not the most intuitive to learn and there are quite a few clicks / steps to use features I need most often.

An EMR and claims processing software that is a bit awkward to use.

Mar 05, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The clinical health record works well and it does allow claims processing. It has tried to add new features.

Cons: Claims batching and processing is awkward. The software does not allow you to easily see or generate statistics and reports on practice income, numbers of claims paid, and other data.

Useful

Dec 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I like that I can have multiple records open to toggle between schedule and clinical notes. I also like the auto fill of previous session material so that I can build upon treatment.

We have several clinicians using carepaths, and we have been pleased with the ease of use.

Dec 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician.
They have many features that make it easy for us regarding billing, and running reports.

Cons: Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly.
There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened.
I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload.

Generally very satisfied

Dec 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once I learned it, I find it easy to use. I like that it brings forward all pertinent information into new forms

Cons: I can not edit the forms myself to make updates or changes. The help or support people often times have to get back to me which does not solve an immediate issue.

Overall: Ease, piece of mind, less expense for billing

Great Tool

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I find it easy to use overall, particularly the ease of creating reports. I like that it saves previous entries for ease of future entries. Any issues I've had have been the result of my organization's way of entering templates. Once they fixed that, problem solved.

It's been a love hate relationship at times. It's too much work to change to a new software but....

Dec 15, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I can submit claims through carepaths. I also like that they have access to hundreds of forms available for clinician use. I also like the free telemedicine included although it isn't as reliable as I would like.

Cons: It is difficult to use and difficult to maneuver. The insurance entry process is tedious and time consuming. The scheduling component is difficult to maneuver as well. Creating user names and passwords for the patient portal makes it not worth the hassle.

I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.

Dec 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very easy to fill out clinical notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times. I can't really compare this to other EHRs

Cons: I started out paying as a part time therapist. Carepaths has now stopped having a part time fee and so I now pay high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them, but now that all my clients are listed there, it's difficult to stop.
Other cons: when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also, the clinical forms have a space to put in the client's next appointment but then that appointment time doesn't automatically transfer to the scheduling page. Carepaths doesn't ask for user feedback about usability. There have been several major software changes, but never did they ask users what we think might be useful.

I have used this program for several months and am really happy with how easy it is to use.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very user friendly and I am not someone who is computer savvy. It is simple and makes things easy to remember. It makes writing my notes easy and I love the check boxes.

Cons: At times it is unavailable due to checks they are doing, but I did not receive information that a check would be being done so my notes were late.

Hard to learn

Dec 11, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Cons: Format for COMHPA Supernotes; AMHA Supernote 4

Does not make good use of paper. Many blank spots on the form when printed out.

Overall: Fulfill requirement for electronic medical records

Does the job and recent improvements have been great!

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of Billing, scheduling and patient portal are awesome! Customer service is responsive and helpful with any issue by email or by phone. Portability of documentation is great!

Cons: Sometimes "clunky" to move from tab to tab, I wish it would sync ( at least free/busy) with my google calendar or ical

Overall: billing, scheduling and client reminders

very complicated to learn the system, but useful for record keeping and insurance

Dec 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Online medical record keeping is much more convenient and secure compared to paper charts. It saves me a great deal of time compared to when I used to do everything manually

Cons: The system is not user friendly and the Help responses are timely , but also complicated to understand

Met most of the criteria I was looking for to transition to an EHR.

Dec 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Straight forward formats, cost fits our non profit budget, decent customer service; auto update on progress notes

Cons: can not get real time reports; can not schedule appointments from progress note page; does not have tracking for 90 day reviews/treatment plans; treatment plan format is cumbersome; you can sign off on deaft with important info still missing

Found the system to be cumbersome and not very intuitive for the user.

Dec 11, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Price and step-by step manual/directions were helpful in trying to set up the system. E-mail support was generally helpful.

Cons: Not very intuitive or user friendly. Cumbersome to set up new clients and enter insurance information.

Capterra-loader

This is a terrific program! Great support!!!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of finding appropriate templates for charting and the ease of prescribing. I prescribe daily and the program is excellent.

Cons: Would like to have the ability to do prior auths when I am in the patient's chart. Currently I have to go to another site to do that. Also, would like to be able to fax more notes than 5 at each time. Many of my records are lengthly and numerous. It takes a lot of extra time to have to fax 5 charts at a time.

Overall: Ease of charting and prescribing.

Carepaths keeps track of everything and the more parts we use the better it is.

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the records are available from anywhere and secure. All providers have access. All client docs can be uploaded.

Cons: The messaging system-it needs to look more like email. You cannot sort messages, you have no sent file, if you hit delete instead of reply, your message is gone. You cannot see who else has been copied. You cannot reply all. If you click on a message that is not at the top of the list (top 4) then you have to scroll up to read the message.

Good value for the money, not pretty, but functional and secure.

Dec 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Overall this has what you need to operate a mental health clinic, small or large. The scheduling aspect works well, and how it interacts with notes to create a draft note upon checkin is a great feature.

Cons: Clunky to use but you can get used to fairly quickly. Notes could be better, they work, but other products have better, easier versions. Navigating in general has far more clicks than necessary. Reporting features take more time than I think they should. As the company has grown turnaround on help tickets have taken longer to complete.

Overall: It is a workhorse sort of product. Does the job but is not streamlined or as up to date as some others on the market. I used eRecords for over 3 yrs., so am quite familiar with it, even with that there are still aspects I just stay away from or don't know how to use.

When I put a ticket in for help I never hear back.

Dec 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use. There are a lot of forms to pick from so we had a lot of options to pick from. Drop down boxes are helpful. We don't use the billing feature so I can't comment on that. The email reminders are great. They really save me money because clients comment all the time about how the would have missed the appointment without the reminder.

Cons: When they do "updates" and "fix" things that were not broke but then work worse after the "fix". One time the did an update and the email reminders disappeared. That was a huge issue for my clients which means it was a huge issue for me. I sent over a dozen tickets to get help and nobody ever responded. Eventually, months later, I figured it out myself. That caused a lot of big headaches! I don't understand why I can submit a ticket but I never hear anything back and the ticket will say it was closed.

Efficient way to keep notes and manage business

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: Clinical notes section, pretty intuitive and well thought. Seems to keep updating with new features is good.

Cons: Minimal help support online and phone, more tutorials needed. Moving from section to section is often redundant or not clear, seems to loop.

Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a sole proprietor, there is no need for my practice to have an administrator, as Carepaths makes scheduling, faxing, filing claims, billing, uploading documents, using note templates, uploading personal templates and assessment tools, providing telepsychiatry, messaging clients, and monitoring their progress all possible, in addition to having an overall paperless practice. The automatic posting of ERAs really makes the accounting piece easy. Psychiatrists can also prescribe from the system and payments can be accepted on Carepaths via Paypal. Carepaths staff respond quickly to questions about its general operation and continue to refine the program, offering cutting edge options for a practice at a very reasonable cost.

Cons: If there are insurance companies for which I don't get automatic ERAs and instead have to log-in paper EOBs, this seems to take a long time.

Overall: Paperless record keeping, improved financial management, ease of filing claims, monitoring of patient's progress between sessions, telepsychiatry.

Capterra-loader

With billing and notes, a few clicks and most of the work is done

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I never leave my office with work or notes to make the next day. Billing is automatic with compliance issues handled by the company. I never lose time or money and my payments from insurance is never more than a week behind.

Carepaths is satisfactory, but not exactly ideal.

Dec 05, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Clinical forms are reasonably matched to my practice style and allow for use in whatever way I deem fit.

Cons: Navigation between pages is not intuitive. List of patients overlaps from page to page. Forms are not always practical and clients have difficulty understanding and using the platform.

Overall positive

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use for billing and note taking. Availability of video. Access to eob's from medicare. The customer support is always helpful and responsive.

Cons: Sometimes hard to get assistance (other times I barely wait an hour). When regulations change, for example icd 10, updates were not timely. I find accounting section to be too burdensome and use an excel spreadsheet instead. Not happy with that either. Would like to see something that is more user friendly for accounting. Would also like to have calendar synced with google calendar or have the carepath one on my telephone. The calendar is another feature I do not use as I need to have access to it all the time. Wish I could dictate my notes, I hear another program has this feature.

Overall: Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.

I have been using the eRecord for several years. It is economical and greatly improves my effeciency

Dec 05, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like the ability to find useful templates that easily meet my needs. When there have been no templates available, I have been able to have forms made for my practice.

Overall: Makes me much more efficient and effective as a single practitioner.

Easy to learn, usually quick to respond

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The customer service is fantastic, they always respond to help tickets very quickly. It usually is pretty snappy and quick to respond, and is easy to learn to navigate for first time users.

Cons: There are times when certain features - mostly accounting - act slightly wonky. Luckily the good customer service tends to fix this quickly, but it can be frustrating at times.

Promises much, delivers very little

May 09, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: The thing is basically the least intuitive program in the history of programs. They advertised integrated labs, but it doesn't exist. They advertise "easy" telepsych feature, I can't get it to work. Getting anyone to actually SOLVE YOUR HELP TICKET REQUEST is basically impossible. I've had open help tickets for MONTHS with no resolution.

Choose a different EMR

Not worth the money

Oct 25, 2013
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros: I love all of the clinical forms and once you enter the initial client info they are then pre-populated. Once you learn the system it is fairly easy to use.

Cons: Oh so many cons...
-customer service is almost non-exsistent. It's literally a "hit or miss" when you open a "help" ticket as to if they will respond and/resolve the problem. And don't even think there will be any follow up after the initial response. You have to open a new "help" ticket for any follow up
-super, super slow many times throughout the day. So frustrating!!!!
-recent raised their monthly rates 12 dollars without any obvious improviements.
-inability to edit pre-made forms to suit your needs

I could offer more but I think you "get the picture." I will be searching for a new service as the increase is not worth the service offered. I could most like get a much higher quality service for just a little more money each month.

Features do not work, Customer Service inconsistant

Feb 15, 2013
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Pros: All the pieces it would need are there, but doesn't work properly. Fairly easy to use, however, clicking multiple times and some features are not logically assembled. Low cost.

Cons: Many cons. Poor customer service, features that staff claim as working do not work and fixing features is irregular and random. System is slow at certain times throughout the day.
Reports cannot be run during the daytime, 24 hour wait period needed.

Overall: Overall, not satisfied.

It's improved and price is great

Jan 24, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: - monthly fee is low
- constantly upgrading
-ONC certified
- can be more customized esp. for those used to paper notes.
- billing has worked great
- One price for whole suite of services, billing, documents, reports, scheduling, etc.

Cons: - for me documentation is always challenging

Overall: This one works the best of any I've seen and the price has been a blessing, I can actually afford it.

Great ideas; too many problems

Jul 02, 2012
3/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Pros: Many, many clinical features. Theoretically, also many useful billing features, if they worked properly.

Cons: Most billing/accounting features that we use are only available outside of business hours because their servers cannot handle the volume of daytime usage. Customer service is exceedingly inconsistent; I usually have to post 'help' tickets multiple times to receive a resolution, or even a response. Time estimates as to when problems will be resolved are very inaccurate.

Overall: I don't recommend Carepaths to anyone who utilizes electronic claim filing and/or invoicing features. They are almost unusable. If you are primarily seeking clinical data storage, they might be okay.