SimpleTix

SimpleTix

5 / 5 49 reviews

Who Uses This Software?

Conferences, Live performance events, festivals,


Average Ratings

49 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.99/month
  • Pricing Details
    Just $0.79 per ticket, flat-rate.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SimpleTix
  • www.SimpleTix.com/Comparison/
  • Founded 2009
  • United States

About SimpleTix

SimpleTix is an E-Commerce website package for event promotion & ticket purchasing. With SimpleTix you can list events, products, and news articles. With it's built in promotional tools promoting your events are a snap. Customers can order tickets over the web via computer or mobile. Easy to read reports on all events & event times, plus and data export features. There are over 15 amazing looking & customizable themes to choose from. SimpleTix is seemly integrated with 20+ payment gateways.


SimpleTix Features

  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

SimpleTix Reviews Recently Reviewed!


We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

Cons: I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

Overall: Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Vendor Response

by SimpleTix on January 08, 2018

Thanks for your review Adam!

The Solution We Needed

Nov 25, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: We started looking for an event ticketing solution and we reviewed many differerent providers. We chose SimpleTix based on the fact that it offered not only a ticketing solution, but also a shopping cart solution. The learning curve for SimpleTix is not too steep, the company offers dozens of self-help video tutorials that helped alot in the beginning. Since I am not a web developer, it probably took me longer to get the site up an running than would be a professional developer, but I am very happy that I took the time to learn the application. Now I can add and modify events with a few clicks, add new images, promotional banners, promo codes, products, and other pages to the site without going through a web developer. Now for the fun part, the ticketing side works great and everyday we get a bcc email from customers who have bought event tickets online. The system works and it's very cost effective for all the components your get. We are very happy we chose SimpleTix.

Cons: For what we use SimpleTix for, I really can't think of any con's.

Overall: We like working with SimpleTix because they are a young, growing company and we feel we can grow with them. The service is 5 star and if a problem does crop up, they are quick to remedy the situation. The site has so many features that we have not utilized all of them yet. It's by far the best bang for the buck on the market today, hands down.

3rd year of using SimpleTix for a fund-raising event and wouldn't think of going elsewhere.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is easy to use and any questions/issues have been answered quickly/efficiently by the support staff. 1st year set-up required quite a bit of help to tailor our needs and help us understand how to make the most of the product. The support staff was great with this process. The 2nd and now 3rd year have been seamless.
We were able to add a feature this year to allow contributors to make donations in addition to purchasing tickets for the fund-raising event, which should greatly increase our total contributions.

Cons: 1st year took a little getting used to, but could be my lack of technical skills. Once things were explained by the support staff, found the software easy to use and navigate between the administrator/set-up functions and our website.

Vendor Response

by SimpleTix on May 30, 2018

Thanks Sally!

Great ticketing software with reserved seating features

Jul 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The overdue review - Simpletix was able to solve my organization's need of providing reserved seating. With some learning, I was able to create a seating chart, assign differing prices to seats (even within different rows and seating blocks), and integrate the software to payment gateways seamlessly. The customer support I received was excellent, and really helped me (not knowing any css programming) customize the software per my requirement. The turnaround time for my queries was quite fast, with support available on weekends. Despite a couple of concerns as I have mentioned in the "Cons" section, I will definitely use Simpletix again for all of my ticketing needs in the future and recommend it to others.

Cons: One major concern I faced was that I had to redo the entire seating chart (with the complicated layout and the differing prices) 1 day before our launch due to some software issue. I did receive support for this, but I would have liked to avoid the last minute scramble. Also, updates to the code in the background caused a few minor changes, but I did get good customer support in addressing them.
Finally, I found that the help and user guides were somewhat confusing in the way they have been organized, and can be arranged in a more intuitive fashion.

Vendor Response

by SimpleTix on July 08, 2017

Thanks for the feedback Pratibha. Since your event we have made many improvements to the chart builder. When it comes time to your next event you will like the new updates!

Safe Harbor Recovery Center Fundraising Event

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After figuring out the set-up and working through several adjustments, found the software could do anything we needed done, including notifying participants, downloading customer lists, adding additional ticket pricing to accommodate donations, etc.

Cons: Took a little hunting to find exactly what was needed in a few instances, but watching the tutorials provided probably would have answered these questions and customer service was able to point us in the right direction and solve our issues.

Overall: We needed a source to sell tickets for a fundraising event - had no prior experience with this and no idea how to proceed. SimpleTix was recommended to us, so got in touch with them and they walked us through the entire process from set-up to final close-out. We needed their help many times through the process - customer service was excellent and all of our needs/issues were taken care of in a timely manner. They also helped us with integration from the ticket sales to a merchant account so funds could go directly to our bank account. Very affordable - would highly recommend to anyone in need of ticket sales, donations, other sources of public funding.

Vendor Response

by SimpleTix on September 21, 2016

Thanks for the kind words Sally!

I had missed a step in setting up payment. Received fast response to complete the process.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a small non-profit with only one major annual fundraiser, SimpleTix provides great pre/post reporting, it's easy to navigate, most importantly-easy for my guests to purchase tickets. I've only needed customer support one time. I reached out at end of business day and would have been pleased to have received a response the next morning. I leave the office, go to dinner, check my emails and had received a response by email with the solution less than an hour after submitting a ticket. I was able to correct the issue with my phone using the link provided and we were ready to sell tickets! Additionally, when I got to the office the next morning I had received a phone call from Aron on how to address the issue. Impressive!

Vendor Response

by SimpleTix on December 06, 2017

Thanks for your review Tim!

Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.

Feb 10, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.

Pros: The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem.

Cons: We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something.

Total time waster.

Nov 01, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I initially thought that it would be worth it to save money for my non-profit. It's slightlyl less intuitive than it's counterparts, but seemed a fair trade off at the time.

Cons: The UI is so buggy and slow, that it's really not worth it. It also is not as inexpensie as it purports, because connecting to Square actually adds the same cost per ticket as Eventbrite would have.... grrrrr. As I write this, I'm watching the wheel on my open tab for SimpleTix go round and round.... it's been doing this for 20 minutes with NO progress.... going back to Eventbrite. My time and sanity are in the balance.

Overall: saved a little bit of money on the onset

Vendor Response

by SimpleTix on November 15, 2017

Beth thanks for your feedback! Last week we looked into the issues you had and have rectified them. ABOUT THE FEES.... Eventbrite charges 2.5% + $1.99 per ticket sold, plus the credit card fee. SimpleTix charges just $0.99 per ticket (you'll pay your own credit card processing fees). While the Eventbrite interface may be easier to use at a first, you will see it's extremely limited n features and over-priced. NON-PROFIT INTEGRATIONS Non-profits love SimpleTix. We're the only ticketing app compatible with both: Donor Perfect and BlackBaud. Today over 2,000 Non-profits trust SimpleTix for their events.

Professional-looking reservation site with outstanding customer support

Dec 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small business owner, it was important to me to provide a reservation system that was businesslike and professional. I was able to get all of the features I needed at an affordable rate. SimpleTix was super-great about follow-up and support. I signed up for their personalized web support when I started, which I would recommend for anyone like me who isn't particularly tech-savvy. Aron was great about helping me answer subsequent questions that were specific to my site and not in FAQs. He even created a video tutorial in about 15 minutes based on one of my questions. So, good continuous improvement, too!

Cons: The only reason I didn't give five stars is that I actually did have to ask for help a couple of times. I found the payment gateway portion to be the biggest challenge -- not because of SimpleTix, but more on the payment processor side (choosing a provider that would fit my needs, getting the account up and running and getting the proper info to interface with SimpleTix).

Overall: This software allows us to easily get people registered for our workshops through an affordable, professional-looking site.

Vendor Response

by SimpleTix on December 05, 2017

Thanks for the review Nancy!

Used this to sell tickets online. Could it be easier? No!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was amazingly intuitive software that allowed me to customize how we sold tickets, what they looked like and how to keep track of sales. This was for a non-profit event and the price was incredibly reasonable. I was able to integrate other software, like Quicken and Square, in a snap! I really recommend this program and can't say enough about how responsive the developer was to helping when I needed to be pointed in the right direction.

Cons: The only thing I would have liked but could not do was delete purchases. I made several as I learned how to use the software and couldn't delete them from the event. But over all, it was not a big deal.

Overall: Quick and simple ticket sales.

Easily Customizable Ticketing Platform with Top-Notch Customer Support

Sep 19, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Last year, our company was in search of a new ticketing service for the year-round activities that we have here on property. We ran across SimpleTix and within no time we had out ticketing site up and running. They even transferred our current website theme over to the platform to make it seamless from our main site.

A few months after use, we had some ideas of new features we'd like to have for our property and SimpleTix helped to make them a reality. They even worked to build some of these new features into their upcoming new release. We really feel like more than a customer. We feel like a partner.

We are excited to see what SimpleTix does next with their new release. As a web designer, I really appreciate their platform and how easily I can customize pages with our own css.

We currently use iPhones at our ticket gates and are excited about the release of their barcode scanner app for iOS. SimpleTix continues to grow and we can't wait to see what they do next!

Great software for free events

Sep 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A lot of features are included in the free version. Automatically emailing tickets to our attendees makes our event feel more professional. It also integrates with our DonorPerfect system which is helpful.

Cons: We run events in three different countries, and we couldn't really manage all of our events from one account. I ended up having to setup a separate account for each country. That's not the end of the world, but it does make it more confusing for the users in our office.

Overall: I found out about SimpleTix through a DonorPerfect conference. This is a great service for us because our events are free to attend. SimpleTix offers their service for free to people who are offering free events so this has been a wonderful help to us.

Recommendations to other buyers: If you host free events, this is definitely a great service. The prices for paid events seem reasonable as well.

Vendor Response

by SimpleTix on September 19, 2016

Thanks for your kind words Whit. We plan to add more features for Donor Perfect customers in the coming weeks.

Perfect answer for our small event!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SimpleTix allows us, as a small one time a year event, to have online registration we can afford! We were able to customize our forms to look great and interface with Square for credit card sales. The software lets you make all the decisions and the support staff has been amazing when I got stuck. They respond super fast and are full of great ideas!

Cons: The learning curve for settings took longer than I expected. There are a few areas that seem to overlap and that required some duplication of work. There were things I just didn't realize from a surface look that were easy once support staff pointed me in the right direction. Perhaps an FAQ or settings overview document would help.

Overall: Don't know yet. Hoping being online will increase our attendance.

Vendor Response

by SimpleTix on November 15, 2017

Thanks for your feedback Deborah.

Amazing Customer Service

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is extremely easy to use with the ability to customize many of the features. If you get into a bind, their customer service and response time is out of this world! That means a lot to me as a client.

Cons: I haven't found anything that I don't like. I have a small business with some needs that may not be something that there is a function for, but something tells me that these guys will help me figure out how to make what I need happen.

Overall: When planning classes/events out of town, it's nice to know that the head count is set so I can order product and have it drop shipped based on the online registrations I've received with SimpleTix.

Vendor Response

by SimpleTix on May 29, 2018

Thanks Heather!

Love SimpleTix!

Dec 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This system has made planning and organizing our events so much easier, as well as making event registration way more convenient. The amount of time and energy I have to put into organizing events is significantly less because SimpleTix takes care of all the analytics and participant information automatically and keeps me updated anytime there is a sale. I haven't had many issues using it and most of the time it's easy enough to figure out quickly and without technical support; when I have needed technical support, though, it's pretty much immediate and accurate! Highly recommend it!

Vendor Response

by SimpleTix on December 04, 2015

Thanks so much Nate!

Great in a school based setting.

Mar 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent a lot of time looking into various ticket vendors, and finally settled on SimpleTix. I'm very pleased we chose this route! There is a learning curve to the setup, but help was only an email away with a very fast response time. We're now up and selling tickets, and the feedback from our buying public has been VERY positive. As well, the real-time analytics provided are extremely helpful for managing inventory and having an accurate view of how sales are progressing. Personally, I can't imagine going back to selling tickets "the old-fashioned way!"

Vendor Response

by SimpleTix on March 21, 2016

Thanks for the review Kevin!

Quick and Easy to Use AND Outstanding Service Support

Jun 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since I tend to be technology challenged I was a little leery about using an online ticket selling provider for our events. Worked with the great people at Simpletix and they not only got me through our event, we have subsequently used them for five more events. When you are a small operation, having Simpletix in your corner is wonderful.

In addition to being easy, if you do have questions, you will get an immediate response from an intelligent and customer service oriented individual. I look forward to partnering with Simpletix on future events.

Vendor Response

by SimpleTix on June 25, 2015

Thanks your review Wendy!

No need to shop around!

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used other ticketing platforms for our events and have struggled to find one that would allow us to offer customization for our ticket holders with out destroying our bottom line. SimpleTix was the answer and the fee system is very fare, one of the best we could find. SimpleTix is very flexible and the support staff are very dialed into our success. They even gave us pointers on setting up a payment portal that would help our non-profit save even more money. Thank you Aron and SimpleTix!! We will recommend you guys for sure.

Vendor Response

by SimpleTix on March 01, 2016

Thanks for the review Larry!

Great Asset and Assistant!

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This system has saved me hours of my time and put a few dollars back in my pocket. I get quick updates on ticket sales, attendance rates, and can send updates out quickly; managing entrance at my events has become simple now that i am using SimpleTix with the ability to have a printed out sheet with payers or with their ability to show me the ticket via smart phone.
I have called a few times with questions on set up and features and received immediate and accurate customer service!
Love SimpleTix

Vendor Response

by SimpleTix on November 13, 2015

Great to help out West Point Society of DC with their events!

Great Customer Service

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy ordering and easy scanning.

Cons: Printing... I need to print QR codes on address labels. I have not figured that out yet but I think it can be done with mail merge in Excel.

Overall: I am using this for High School athletic events. This is totally new to me and I am not a professional, just a volunteer at our local High School. We needed a way to sell season tickets to our members in advance and make sure each ticket is only used once per event. Aron was quick to set up a system for me and he has been quick to respond when I needed help. My customers were extremely happy with the speed of scanning tickets. I would highly recommend this even to small non profits.

First Time Ticketing Service

Dec 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This was the first time that we have tried to hold something that required a ticketing component, so when researching we found a couple of different options but after speaking with customer service we decided to go with Simpletix and it has been one of the best choices we made. The ease of use and timely assistance from the support team has been exceptional. We are already working on ways to use this with other events that we have done in the past.

Vendor Response

by SimpleTix on December 29, 2015

Thanks for the review Jed! Good luck with the NYE event this week!

Great company to work with!

Sep 19, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Simpletix for quite some time now. We have performances and ticket buyers all over Europe, which can make things complicated at times. For instance, we found out the Dutch don't like paying by Paypal nor credit card. Together with Simpletix we found out how to implement iDeal (a payment gateway mostly used by the Dutch) and got it to work within a couple of days. It took a lot of hours of work for Simpletix, so I'm very grateful Aron and his team were so patient and willing to help any hour of the day. Definitely recommended!

Easiest and most effective ticketing

Oct 10, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Simpletix for about two years and love it. I am not the most technically advanced yet I find it super easy to navigate. I am able to put up a new event in minutes and unlike other ticketing systems, I own the database. This helps me with future campaigns and I can analyze the data in house.
When I have questions, they are super responsive. If I want to enhance or change the features in my site, they are very helpful in implementing the changes.
In all, Simpletix is a great find in ticketing!

Process Review

Dec 07, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service with excellence and compassion! Having been left by a work colleague, with an end product to complete with ticket sales beginning for a large event, I received immediate, efficient and successful technical support from SimpleTix. I am excited to use this product for 1000+ ticket sales, creation of database of personal identifiable information including email addresses and ease of accounting as it interfaces with my online accounts receivables.

Great product and great service.

Great features! Excellent service!

Mar 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was pleasantly surprised when I came across SimpleTix early 2015 and my experience has only improved since then. Unique features like Survey Questions have saved me a ton of time and really streamlined my administration processes. The customer service is fast, friendly and very effective. The website is continually improving and I look forward to future updates and features.

Vendor Response

by SimpleTix on March 21, 2016

Deshan has been using SimpleTix in both S. Africa and New Zealand. Welcome back!

A little tricky but getting the hang of it

Jul 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am super happy with SimpleTix so far. I'm not the most computer savvy person so it has taken a little bit more time than I expected to get things set up. I really got hung up on the gateway portion of the site. Once I sent in an email request for help I got a response from a knowledgable, real-life human being who was able to guide me through my trouble and give me a feeling of relief in the process. I am very excited to see things through to the end of my event!

Continually evolving for the better

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used SimpleTix for three years of Event Management, and each year has been better than the previous in terms of speed, options and functionality.

We've found Aron very responsive to feedback, continually pushing for better workflow and overall user experience, and that is very evident in the product. The system has improved and simplified ticketing and ticket validation so much that it's hard to even compare pre-SimpleTix to post.

An Outstanding Experience!

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were planning a large scale event for an industry conference, and after reviewing several vendors - we moved forward with SimpleTix. This business made ticket management and reservations as easy as possible. The customer service was outstanding, and I thank Aron and his staff again for giving us a substantial amount of support for our event. I will definitely use them in the future, and I would highly recommend them to anyone.

Great Customer Support

Jul 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Most amazing customer support ever. Super fast and awesome in every way. I would recommend to anyone based on this alone.

Vendor Response

by SimpleTix on July 16, 2016

Thanks for your review Alison!

Capterra-loader

Great experience, particularly with customer support

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's relatively easy to use, but more importantly, when I had an issue I received a solution from tech support in an hour. The customer rep was incredibly helpful.

Cons: It may take a little time to figure out some of the bells and whistles, but really the software is pretty easy to use.

Overall: Our small company can sell tickets to an event with very low fees (much less than what I found from sites like eventbrite).

Vendor Response

by SimpleTix on October 16, 2017

Thanks for your review Christine, we love working with Universities.

If you are school theatre group needing to sell reserved tickets, then SimpleTix is your answer!

Jan 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Setting up your information is super easy! Love the interactive seating charts! Simpletix works with my SquareUp account so I get my $$ quickly. Low fee. Great support - left a message and they responded quickly - in person!

Cons: We might be one of the first customers to use Simpletix with SquareUp account. Not sure. There was a small problem with loading my seating chart - but support got back with me pronto and I was ready to sell tickets in no time.

Vendor Response

by SimpleTix on July 05, 2018

Thanks for your review Becky. You are correct, you were one of our first Square customers. Today, SimpleTix has become the official Square ticketing partner with over 900 Square customers using SimpleTix for their events.

Super Service

Apr 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simpletix and its founder Aron Kansal have made it easy to run my eticketing business in the Caribbean. The flexibility of the platform, easy of use and huge value for money makes Simpletix the best I have seen. Before selecting to work with Simpletix I reviewed over 15 different service providers. Simpletix came on top and I do not regret my decision.

Impressive customer service

Jun 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just began using SimpleTix. I had a technical issue and sent them an email. Someone called me back almost immediately and guided me on how to fix my issue. It was an easy fix! I have been impressed because it usually takes a long time before one can get through to a customer support person these days. I look forward to using SimpleTix.

Vendor Response

by SimpleTix on June 01, 2015

thanks for your kind words :)

Simpletix worked great for me

Dec 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: As a first time user of Simpletix I found the event setup process very easy with a logical progression. Simpletix gave my non profit fundraising event a professional quality registration and ticketing system at the most cost effective price. Will be using this again and very happy to recommend!

Vendor Response

by SimpleTix on June 13, 2017

Thanks for your review Kelly!

#1

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SimpleTix has been a godsend. I know that I am in the best hands possible when it comes to using a website that is great for both my costumer and me. Anytime I have questions, SimpleTix is just a phone or or email away with the best costumer service on planet earth. I couldn't be happier!

Vendor Response

by SimpleTix on March 23, 2016

Thanks Fawnia!

Feature packed - Easy to use - Great customer service

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This ticketing software works very well, has all the features my client required for their ticketing system, plus many more. It's easy to learn and use for myself and the promoter. Customer service is helpful and very responsive. Plus it's a bargain.

Vendor Response

by SimpleTix on August 17, 2015

Thanks Lisa!

We have been using Simpletix for about 4 years now and we could not live without it.

Mar 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are using Simpletix for selling tickets to our shows, concerts and events. With about 20 000 sold tickets a year we are very satisfied with the system. After some adjustments it also works great with Norwegian language and Norwegian currency.

Fast & Easy Store Setup

Oct 20, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I operate a few events a year for a non-profit. SimpleTix is quick and easy to setup a new event. Reporting is good and box office tools are helpful. The new smart phone apps are a wonderful addition to the product suite.

Vendor Response

by SimpleTix on October 20, 2015

Thanks Rick!

Great product

Sep 20, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very user friendly to set up the events. When ever I need help, the customer service is always willing to help. They have gone to the extent of holding my hand (not in literal sense) in taking care of my problem and helping every way possible. Keep up the GOOD work.

Great Back-End Ticket Partner

Oct 11, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Enjoyed using this to sell 12,000 tickets to the event with Kevin Costner and Bob Costas at our farm. The leadership team for this software was easy to work with and responsive.

Vendor Response

by SimpleTix on October 20, 2015

This was our largest event to date, great to hear how well it worked!

Great Stuff from the team at simpletix

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Like any software, there are always issues, but we have been really impressed by the support in resolving issues - really above and beyond

Vendor Response

by SimpleTix on April 27, 2017

Thanks for your review Deven! Good luck with your events!

Lifesaver!!

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were at our wits end before we found Simpletix! Aron is a great help and answered all our questions and addressed all of our online ticketing needs. Now we are able to sell thousands of tickets with ease!

Easy to navigate

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Don't really have pros and cons. Just like how easy it is to get
around the software. IF help is needed, they get to you right
away.

Vendor Response

by SimpleTix on March 24, 2016

Thanks Jackie!

Great system!

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great system & really easy to use. We love the flat rate service fees compared to other solutions that charge an extra percentage fee.

Brew Angels, End User Ticket Retrieval

Feb 24, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We had a problem where the end user PDF ticket retrieval was confusing. SimpleTix staff were prompt to respond and put a solution in place.

SimpleTix is there to adapt to your business

Apr 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: They have a very flexible platform and a capable development team to meet the needs of your business.

Vendor Response

by SimpleTix on April 24, 2015

thanks Daniel!

Easy, Intuitive Ticketing with Seating Charts

Jun 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I haven't launched the event yet, but I have already had positive feedback!

Vendor Response

by SimpleTix on June 02, 2015

thanks for your kind words

Simpletix is a very affordable but not yet perfected ticket sales option.

Jun 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The owner is very willing to work with you on your individual needs! The customer service is responsive, and the Simpletix team is always flexible to help their clients. In addition, the prices can't be beat!

Cons: The ticket sales procedure is a bit clunky, and there are still a few bugs -- ie, if a seat has been selected and then abandoned in someone's cart, the seat will appear show as sold to other users, resulting in potential lost sales.

Vendor Response

by SimpleTix on July 05, 2018

There's a setting in SimpleTix where you can set the hold time on a reserved ticket. Normally it's 10 minutes. This user had it set on 1 hour. Due to this seats on abandoned carts were marked on hold for longer than we suggest. SimpleTix is the most flexible online ticketing solution and we are always looking for ways to improve. In this case we plan to make 15 minutes to maximum hold time allowed to prevent this again.

Customer Support is the best, love that you can tailor your event to your organization.

Jun 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I appreciate that each time I need some help they respond almost immediately. It is so helpful to know I can get a real person on the phone, text or email. Super Job!

Vendor Response

by SimpleTix on July 16, 2016

Thanks for your review Julie!