---
title: "SimpleTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is SimpleTix the right Event Management solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/86948/SimpleTix/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-09-29"
---

SimpleTix

4.8 (78)

[View alternatives](https://www.capterra.com/p/86948/SimpleTix/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 29th, 2026

# Reviews of SimpleTix

Ease of use

4.5

Customer Service

4.8

## Pros and Cons in Reviews

JW

Josiah W

Sr. Director of Communications and CreativeNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years.

“It’s a great experience for guests, and has cut down on accidental overbooking which was an issue on other platforms. Because our events are free, guests sometimes didn’t notice they had overbooked.“

March 11, 2025

TH

Taylor H

Owner OperatorEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months.

“Also, I struggled to properly set up and manage online tickets.“

March 10, 2023

WM

Will M

ManagerComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months.

“Being able to manage ticket sales for events has never been smoother and easier.“

April 23, 2025

GM

Gary M

Commercial ManagerEvents Services, 2 - 10 employeesUsed the software for: 1-2 years.

“I am uncertain as to how much it has been costing me and if I pay or the buyer pays etc“

March 30, 2023

WM

Will M

ManagerComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months.

“I love this program and the cost is well worth it“

April 23, 2025

Stacey R

PresidentFine Art, Self-employedUsed the software for: 1-2 years.

“SimpleTix makes selling tickets to the school's fine arts programs very easy.“

May 20, 2024

## Showing most helpful reviews

Showing 1-25 of 78 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andrew C.  
Trustee / Ticketing Chief  
Performing Arts  
Used the software for: 6-12 months

### "Very easy to use, powerful tool with excellent support"

February 27, 2023

5.0

We decided to switch to SimpleTix after a bad experience with another provider. We just had our opening weekend of a show using SimpleTix and everything worked very well indeed!

Pros

Very easy to set up by non-technical staff. Platform does everything we need as a performing arts organization. Square integration awesome. It's also great seeing our revenue flow directly into our bank account on a daily basis instead of being held in escrow somewhere! Very good technical support.

Cons

User interface for ticket purchasers sometimes confusing - especially widget with limited real estate. Would like more comprehensive library of support topics. Would like better tech support over weekends (this is being improved as of Feb 2023, according to SimpleTix team)

Alternatives considered

[Ovation](https://www.capterra.com/p/181479/Ovation/)[On The Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing SimpleTix

Better features, preferred financial model, ease of use

Switched from

[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)

We had a bad experience with previous provider's financial management.

Review Source

JW

Josiah W.  
Sr. Director of Communications and Creative  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "A Compelling Ticketing Solution"

March 11, 2025

5.0

We use SimpleTix to offer reserved seating at multiple venues, for events up to 1,000 people. Of all the platforms we’ve used, SimpleTix is the best. It’s a great experience for guests, and has cut down on accidental overbooking which was an issue on other platforms. Because our events are free, guests sometimes didn’t notice they had overbooked.

Pros

SimpleTix enables our organization to offer reserved seating for large events with ease

Cons

Reporting could be improved to offer more helpful charts. Additionally, I'd like to see a way to be notified via email or webhook/Zapier of cancelled orders.

Switched from

[Brushfire](https://www.capterra.com/p/154387/Brushfire/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Both of those platforms have clumsy implementations of reserved seating for free events. Guests would end up reserving whole rows accidentally, or reserve more seats than intended.

Review Source

DW

Donovan W.  
Promotions Manager  
Events Services  
Used the software for: 6-12 months

### "SimpleTix Review"

September 25, 2026

5.0

SimpleTix was very helpful and easy to get things going. My event was much more organized and able to manage.

Pros

I love everything about SimpleTix! It was very easy to setup and get my event created. It helped my event tremendously and was great for the price.

Cons

There is not anything that I liked least about SimpleTix. I look forward to using it for future events.

Review Source

KB

Karla B.  
Executive Director  
Museums and Institutions  
Used the software for: Less than 6 months

### "Does not work for events that have multiple event times and locations"

January 18, 2019

2.0

I was skeptical about it working for our festival, but the support team assured me it would and even set it up for us after I gave them all the necessary information. But when registrations started coming in and I couldn't get reports that I needed and event tickets listed one location and time for all events. Then team told me I had to set it up differently, so I spent 3 hrs doing it. During test runs after finishing I realized people could not purchase admission and a banquet ticket and a bus trip ticket without checking out 3 times...once for each ticket. This seems so basic, yet is not possible. I wouldn't have been upset if they had told me at the start it wouldn't meet my needs, but I was told it would by 2 people. Then when it was apparent it wouldn't work it took over 2 business days for them to let me know. Currently, I have some registrations in Simpletix that I will have to manually put into a new registration system once I figure out what that will be, and we have customers upset they can't register. Do not use this system for festivals or other events that have separate events within them with different dated or times.

Pros

Many options You can add your own graphics Option to scan pre-purchased tickets at the door

Cons

\-It couldn't work for our festival, as we have multiple events at different times, like 3 bus trips and a banquet. -2 different support staff told me it would work, and in the end, it did not

Review Source

Response from SimpleTix

January 22, 2019

We worked with this client, gathered the ticket price details, and put together the event page very early on. Then after going live we learned that each of the ticket prices were for totally different events at different locations and different times. If we knew this up front we should have suggested going another route. While it's still quite simple, we just needed to know that in the beginning. SimpleTix is a great solution for festivals and conferences.

EO

Emmanuel O.  
Senior Disaster Control Officer  
Public Safety  
Used the software for: 6-12 months

### "we just had to come up with the idea and SimpleTix did the rest"

August 3, 2021

4.0

I very much enjoyed SimpleTix and am looking forward to our next event. All aspects of the service went without a hitch, and their Customer Service agents are such a delight. Every attendee and member of the event teams have had great experiences with our events, thanks to Simple Tix.

Pros

SimpleTix integrates with all our favorite tools and software. With Zoom to make remote planning sessions easy, with Stripe for safe and secure payment processing, and with Salesforce to easily coordinate our events with other associated project activities.

Cons

I have no complains from my experience with SimpleTix. And all my team members enjoyed using it as well.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing SimpleTix

Majority of the team voted for SimpleTix with different reasons for their choices.

Review Source

Response from SimpleTix

August 5, 2021

Hi Emmanuel, thanks for your review. Glad to see the SimpleTix + Zoom integration worked well for your organization.

TH

Taylor H.  
Owner Operator  
Entertainment  
Used the software for: Less than 6 months

### "It truly is simple!"

March 10, 2023

5.0

The integration of the online ticketing system with my Square account. Also, I struggled to properly set up and manage online tickets.

Pros

The ease of use of their system. Coming from another ticketing system, this has been easy to learn, understand and set-up!

Cons

So far, nothing! All features have been there that I need and the customer support has been phenomenal!

Alternatives considered

[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/)

Reason for choosing SimpleTix

The customer service!

Switched from

[TicketSpice](https://www.capterra.com/p/146463/TicketSpice/)

Easier system to understand, Square integration and the overall cost!

Review Source

Response from SimpleTix

March 13, 2023

Taylor, thanks for your business. We really appreciate it.

AT

Abygail T.  
Digital Producer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Highly Recommend "

May 18, 2021

5.0

After a thorough review of multiple timed ticketing platforms, it was an easy decision for us to move forward with SimpleTix. The software met all of the requirements we were looking for and our customer experience rep, \[SENSITIVE CONTENT HIDDEN\], went above and beyond in making sure it was the right fit and that we were completely comfortable with the software.

Pros

The SimpleTix management interface is user-friendly and offers customization options flexible enough to meet the specific needs, but simple enough that content changes can be easily made in-house. Additionally, the interface offers great front-end customization options so that the customer experience on the website is seamless with the ticketing system experience. SimpleTix doesn’t require a fee for individual reservations compared to some of the enterprise solutions explored.

Cons

SimpleTix doesn't offer a built-in CRM with their platform, however, that's how they're able to keep the cost low. This actually worked out well for us since we were able to integrate a separate CRM via Zapier and save money.

Alternatives considered

[Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/)[ClearView CRM](https://www.capterra.com/p/201302/ClearView-CRM/)

Reason for choosing SimpleTix

The alternative products that we explored were either too limiting in regards to flexibility and customization options or were much more complex and better suited as an enterprise-type solution. SimpleTix was the most cost-effective solution that met all of our requirements.

Review Source

Response from SimpleTix

May 26, 2021

Thanks for your review Abygail!

Gwyn N.  
Chef/Owner  
Hospitality  
Used the software for: 1-2 years

### "Fabulous Ticketing Software"

January 29, 2019

5.0

Pros

SimpleTix handles every aspect of ticketing for our classes - from initial sales and roster creation to allergy alerts and easy communication with our guests. And much of it is automated - leaving time for us to focus on other things.

Cons

The only thing that would make our experience any better would be how our guests redeem gift cards. That we still need to do manually.

Review Source

Response from SimpleTix

January 30, 2019

Thanks for your review Gwyn. All your cooking classes look really amazing. Thanks for being a SimpleTix customer the past 2 years.

PB

Peter B.  
Founder  
E-Learning  
Used the software for: 6-12 months

### "Wonderful service - and it just works"

April 28, 2019

5.0

Pros

Used a bunch of other ticketing systems for my events. Simpletix is affordable, has all the features I need, and it \*just\* \*works\*. Really nice change from many of the others I've tried. Also, customer service is amazing - they really go the extra mile - being super responsive and supportive. I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue. Can't recommend them highly enough!

Cons

Nothing. Had a really good experience using it. Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides.

Review Source

Response from SimpleTix

April 30, 2019

Thanks for your review Peter!

Christine N.  
Instructional Designer  
  
Used the software for: Less than 6 months

### "Great experience, particularly with customer support"

October 13, 2017

5.0

Our small company can sell tickets to an event with very low fees (much less than what I found from sites like eventbrite).

Pros

It's relatively easy to use, but more importantly, when I had an issue I received a solution from tech support in an hour. The customer rep was incredibly helpful.

Cons

It may take a little time to figure out some of the bells and whistles, but really the software is pretty easy to use.

Review Source

Response from SimpleTix

October 16, 2017

Thanks for your review Christine, we love working with Universities.

KY

Kate Y.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "A quick an easy solution"

September 30, 2020

5.0

So glad we found this program. It integrates very easily with Square which we already use. Setup and management are very easy.

Pros

This was so easy to set up! The customer support we received from the beginning was incredible. In our demo, not only did they show us around the program but the also helped us set up our first event! And, it is very easy to manage. Grateful to find this solution.

Cons

There are some limits to the reporting features that are a little frustrating, but for the cost, we can figure out the work around we need.

Alternatives considered

[Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/)

Reason for choosing SimpleTix

Cost and access.

Review Source

TJ

Tim J.  
Executive Director  
  
Used the software for: 1-2 years

### "I had missed a step in setting up payment. Received fast response to complete the process. "

December 5, 2017

5.0

Pros

As a small non-profit with only one major annual fundraiser, SimpleTix provides great pre/post reporting, it's easy to navigate, most importantly-easy for my guests to purchase tickets. I've only needed customer support one time. I reached out at end of business day and would have been pleased to have received a response the next morning. I leave the office, go to dinner, check my emails and had received a response by email with the solution less than an hour after submitting a ticket. I was able to correct the issue with my phone using the link provided and we were ready to sell tickets! Additionally, when I got to the office the next morning I had received a phone call from Aron on how to address the issue. Impressive!

Review Source

Response from SimpleTix

December 6, 2017

Thanks for your review Tim!

JK

Jordyn K.  
Marketing manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Events made easy!"

March 14, 2023

5.0

It was a pleasure working with \[sensitive content hidden\] in simple ticket on our event.

Pros

The on-boarding process was enjoyable and \[sensitive content hidden\] walked through everything and answered all my questions. The software is user friendly and easy to navigate.

Cons

I think it is missing a few options, but they were open to new suggestions!

Review Source

Response from SimpleTix

March 15, 2023

Jordyn, thanks for using SimpleTix!

NS

Nancy S.  
President  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Professional-looking reservation site with outstanding customer support"

December 5, 2017

5.0

This software allows us to easily get people registered for our workshops through an affordable, professional-looking site.

Pros

As a small business owner, it was important to me to provide a reservation system that was businesslike and professional. I was able to get all of the features I needed at an affordable rate. SimpleTix was super-great about follow-up and support. I signed up for their personalized web support when I started, which I would recommend for anyone like me who isn't particularly tech-savvy. Aron was great about helping me answer subsequent questions that were specific to my site and not in FAQs. He even created a video tutorial in about 15 minutes based on one of my questions. So, good continuous improvement, too!

Cons

The only reason I didn't give five stars is that I actually did have to ask for help a couple of times. I found the payment gateway portion to be the biggest challenge -- not because of SimpleTix, but more on the payment processor side (choosing a provider that would fit my needs, getting the account up and running and getting the proper info to interface with SimpleTix).

Review Source

Response from SimpleTix

December 5, 2017

Thanks for the review Nancy!

WG

Whit G.  
IT Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great software for free events"

September 19, 2016

5.0

I found out about SimpleTix through a DonorPerfect conference. This is a great service for us because our events are free to attend. SimpleTix offers their service for free to people who are offering free events so this has been a wonderful help to us.

Pros

A lot of features are included in the free version. Automatically emailing tickets to our attendees makes our event feel more professional. It also integrates with our DonorPerfect system which is helpful.

Cons

We run events in three different countries, and we couldn't really manage all of our events from one account. I ended up having to setup a separate account for each country. That's not the end of the world, but it does make it more confusing for the users in our office.

Review Source

Response from SimpleTix

September 19, 2016

Thanks for your kind words Whit. We plan to add more features for Donor Perfect customers in the coming weeks.

KH

Kevin H.  
Arts Dept. Head  
  
Used the software for:

### "Great in a school based setting."

March 21, 2016

5.0

I spent a lot of time looking into various ticket vendors, and finally settled on SimpleTix. I'm very pleased we chose this route! There is a learning curve to the setup, but help was only an email away with a very fast response time. We're now up and selling tickets, and the feedback from our buying public has been VERY positive. As well, the real-time analytics provided are extremely helpful for managing inventory and having an accurate view of how sales are progressing. Personally, I can't imagine going back to selling tickets "the old-fashioned way!"

Review Source

Response from SimpleTix

March 22, 2016

Thanks for the review Kevin!

LL

Larry L.  
Board Vice President  
  
Used the software for:

### "No need to shop around!"

February 29, 2016

5.0

We have used other ticketing platforms for our events and have struggled to find one that would allow us to offer customization for our ticket holders with out destroying our bottom line. SimpleTix was the answer and the fee system is very fare, one of the best we could find. SimpleTix is very flexible and the support staff are very dialed into our success. They even gave us pointers on setting up a payment portal that would help our non-profit save even more money. Thank you Aron and SimpleTix!! We will recommend you guys for sure.

Review Source

Response from SimpleTix

March 1, 2016

Thanks for the review Larry!

SH

Stephenie H.  
  
  
Used the software for:

### "Easiest and most effective ticketing "

October 10, 2013

5.0

I have been using Simpletix for about two years and love it. I am not the most technically advanced yet I find it super easy to navigate. I am able to put up a new event in minutes and unlike other ticketing systems, I own the database. This helps me with future campaigns and I can analyze the data in house. When I have questions, they are super responsive. If I want to enhance or change the features in my site, they are very helpful in implementing the changes. In all, Simpletix is a great find in ticketing!

Review Source

JP

Judith P.  
Executive Director  
  
Used the software for:

### "Process Review"

December 7, 2013

5.0

Customer service with excellence and compassion! Having been left by a work colleague, with an end product to complete with ticket sales beginning for a large event, I received immediate, efficient and successful technical support from SimpleTix. I am excited to use this product for 1000+ ticket sales, creation of database of personal identifiable information including email addresses and ease of accounting as it interfaces with my online accounts receivables. Great product and great service.

Review Source

JD

Jona D.  
Sr. Digital Strategist  
  
Used the software for:

### "Continually evolving for the better"

March 30, 2016

5.0

We've used SimpleTix for three years of Event Management, and each year has been better than the previous in terms of speed, options and functionality. We've found Aron very responsive to feedback, continually pushing for better workflow and overall user experience, and that is very evident in the product. The system has improved and simplified ticketing and ticket validation so much that it's hard to even compare pre-SimpleTix to post.

Review Source

SS

Ser. S.  
  
  
Used the software for:

### "Impressive customer service"

June 1, 2015

5.0

I just began using SimpleTix. I had a technical issue and sent them an email. Someone called me back almost immediately and guided me on how to fix my issue. It was an easy fix! I have been impressed because it usually takes a long time before one can get through to a customer support person these days. I look forward to using SimpleTix.

Review Source

Response from SimpleTix

June 1, 2015

thanks for your kind words :)

FM

Fawnia M.  
owner  
  
Used the software for:

### "#1"

March 23, 2016

5.0

SimpleTix has been a godsend. I know that I am in the best hands possible when it comes to using a website that is great for both my costumer and me. Anytime I have questions, SimpleTix is just a phone or or email away with the best costumer service on planet earth. I couldn't be happier!

Review Source

Response from SimpleTix

March 23, 2016

Thanks Fawnia!

BW

Ben W.  
Executive Director  
Religious Institutions  
Used the software for: Less than 6 months

### "SimpleTix has been terrific!"

March 11, 2020

5.0

We have loved our interaction with Simpletix.

Pros

Without a doubt the best part of Simpletix is their customer service and website design for ticket sales.

Cons

We really have no negative comments about Simpletix.

Review Source

RR

Rick R.  
  
  
Used the software for:

### "Fast & Easy Store Setup"

October 20, 2015

4.0

I operate a few events a year for a non-profit. SimpleTix is quick and easy to setup a new event. Reporting is good and box office tools are helpful. The new smart phone apps are a wonderful addition to the product suite.

Review Source

Response from SimpleTix

October 21, 2015

Thanks Rick!

JM

Jackie M.  
Accounts Receivables  
  
Used the software for:

### "Easy to navigate"

March 24, 2016

5.0

Don't really have pros and cons. Just like how easy it is to get around the software. IF help is needed, they get to you right away.

Review Source

Response from SimpleTix

March 24, 2016

Thanks Jackie!

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