# SimpleTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SimpleTix the right Event Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86948/SimpleTix/reviews

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SimpleTix

4.8 (77)

[View alternatives](https://www.capterra.com/p/86948/SimpleTix/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of SimpleTix

Ease of use

4.5

Customer Service

4.8

## Pros and Cons in Reviews

JW

Josiah W

Sr. Director of Communications and CreativeNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years.

“It’s a great experience for guests, and has cut down on accidental overbooking which was an issue on other platforms. Because our events are free, guests sometimes didn’t notice they had overbooked.“

March 11, 2025

TH

Taylor H

Owner OperatorEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months.

“Also, I struggled to properly set up and manage online tickets.“

March 10, 2023

WM

Will M

ManagerComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months.

“Being able to manage ticket sales for events has never been smoother and easier.“

April 23, 2025

GM

Gary M

Commercial ManagerEvents Services, 2 - 10 employeesUsed the software for: 1-2 years.

“I am uncertain as to how much it has been costing me and if I pay or the buyer pays etc“

March 30, 2023

Stacey R

PresidentFine Art, Self-employedUsed the software for: 1-2 years.

“SimpleTix makes selling tickets to the school's fine arts programs very easy.“

May 20, 2024

AG

Asnath G

Assistant Project ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months.

“It is simple to sell tickets with SimpleTix since it's a great Ticketing software.“

May 6, 2024

## Showing most helpful reviews

Showing 1-25 of 77 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andrew C.  
Trustee / Ticketing Chief  
Performing Arts  
Used the software for: 6-12 months

### "Very easy to use, powerful tool with excellent support"

February 27, 2023

5.0

We decided to switch to SimpleTix after a bad experience with another provider. We just had our opening weekend of a show using SimpleTix and everything worked very well indeed!

Pros

Very easy to set up by non-technical staff. Platform does everything we need as a performing arts organization. Square integration awesome. It's also great seeing our revenue flow directly into our bank account on a daily basis instead of being held in escrow somewhere! Very good technical support.

Cons

User interface for ticket purchasers sometimes confusing - especially widget with limited real estate. Would like more comprehensive library of support topics. Would like better tech support over weekends (this is being improved as of Feb 2023, according to SimpleTix team)

Alternatives considered

[Ovation](https://www.capterra.com/p/181479/Ovation/)[On the Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing SimpleTix

Better features, preferred financial model, ease of use

Switched from

[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)

We had a bad experience with previous provider's financial management.

Review Source

JW

Josiah W.  
Sr. Director of Communications and Creative  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "A Compelling Ticketing Solution"

March 11, 2025

5.0

We use SimpleTix to offer reserved seating at multiple venues, for events up to 1,000 people. Of all the platforms we’ve used, SimpleTix is the best. It’s a great experience for guests, and has cut down on accidental overbooking which was an issue on other platforms. Because our events are free, guests sometimes didn’t notice they had overbooked.

Pros

SimpleTix enables our organization to offer reserved seating for large events with ease

Cons

Reporting could be improved to offer more helpful charts. Additionally, I'd like to see a way to be notified via email or webhook/Zapier of cancelled orders.

Switched from

[Brushfire](https://www.capterra.com/p/154387/Brushfire/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Both of those platforms have clumsy implementations of reserved seating for free events. Guests would end up reserving whole rows accidentally, or reserve more seats than intended.

Review Source

KB

Karla B.  
Executive Director  
Museums and Institutions  
Used the software for: Less than 6 months

### "Does not work for events that have multiple event times and locations"

January 18, 2019

2.0

I was skeptical about it working for our festival, but the support team assured me it would and even set it up for us after I gave them all the necessary information. But when registrations started coming in and I couldn't get reports that I needed and event tickets listed one location and time for all events. Then team told me I had to set it up differently, so I spent 3 hrs doing it. During test runs after finishing I realized people could not purchase admission and a banquet ticket and a bus trip ticket without checking out 3 times...once for each ticket. This seems so basic, yet is not possible. I wouldn't have been upset if they had told me at the start it wouldn't meet my needs, but I was told it would by 2 people. Then when it was apparent it wouldn't work it took over 2 business days for them to let me know. Currently, I have some registrations in Simpletix that I will have to manually put into a new registration system once I figure out what that will be, and we have customers upset they can't register. Do not use this system for festivals or other events that have separate events within them with different dated or times.

Pros

Many options You can add your own graphics Option to scan pre-purchased tickets at the door

Cons

\-It couldn't work for our festival, as we have multiple events at different times, like 3 bus trips and a banquet. -2 different support staff told me it would work, and in the end, it did not

Review Source

Response from SimpleTix

January 22, 2019

We worked with this client, gathered the ticket price details, and put together the event page very early on. Then after going live we learned that each of the ticket prices were for totally different events at different locations and different times. If we knew this up front we should have suggested going another route. While it's still quite simple, we just needed to know that in the beginning. SimpleTix is a great solution for festivals and conferences.

EO

Emmanuel O.  
Senior Disaster Control Officer  
Public Safety  
Used the software for: 6-12 months

### "we just had to come up with the idea and SimpleTix did the rest"

August 3, 2021

4.0

I very much enjoyed SimpleTix and am looking forward to our next event. All aspects of the service went without a hitch, and their Customer Service agents are such a delight. Every attendee and member of the event teams have had great experiences with our events, thanks to Simple Tix.

Pros

SimpleTix integrates with all our favorite tools and software. With Zoom to make remote planning sessions easy, with Stripe for safe and secure payment processing, and with Salesforce to easily coordinate our events with other associated project activities.

Cons

I have no complains from my experience with SimpleTix. And all my team members enjoyed using it as well.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing SimpleTix

Majority of the team voted for SimpleTix with different reasons for their choices.

Review Source

Response from SimpleTix

August 5, 2021

Hi Emmanuel, thanks for your review. Glad to see the SimpleTix + Zoom integration worked well for your organization.

TH

Taylor H.  
Owner Operator  
Entertainment  
Used the software for: Less than 6 months

### "It truly is simple!"

March 10, 2023

5.0

The integration of the online ticketing system with my Square account. Also, I struggled to properly set up and manage online tickets.

Pros

The ease of use of their system. Coming from another ticketing system, this has been easy to learn, understand and set-up!

Cons

So far, nothing! All features have been there that I need and the customer support has been phenomenal!

Alternatives considered

[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/)

Reason for choosing SimpleTix

The customer service!

Switched from

[TicketSpice](https://www.capterra.com/p/146463/TicketSpice/)

Easier system to understand, Square integration and the overall cost!

Review Source

Response from SimpleTix

March 13, 2023

Taylor, thanks for your business. We really appreciate it.

AT

Abygail T.  
Digital Producer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Highly Recommend "

May 18, 2021

5.0

After a thorough review of multiple timed ticketing platforms, it was an easy decision for us to move forward with SimpleTix. The software met all of the requirements we were looking for and our customer experience rep, \[SENSITIVE CONTENT HIDDEN\], went above and beyond in making sure it was the right fit and that we were completely comfortable with the software.

Pros

The SimpleTix management interface is user-friendly and offers customization options flexible enough to meet the specific needs, but simple enough that content changes can be easily made in-house. Additionally, the interface offers great front-end customization options so that the customer experience on the website is seamless with the ticketing system experience. SimpleTix doesn’t require a fee for individual reservations compared to some of the enterprise solutions explored.

Cons

SimpleTix doesn't offer a built-in CRM with their platform, however, that's how they're able to keep the cost low. This actually worked out well for us since we were able to integrate a separate CRM via Zapier and save money.

Alternatives considered

[Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/)[ClearView CRM](https://www.capterra.com/p/201302/ClearView-CRM/)

Reason for choosing SimpleTix

The alternative products that we explored were either too limiting in regards to flexibility and customization options or were much more complex and better suited as an enterprise-type solution. SimpleTix was the most cost-effective solution that met all of our requirements.

Review Source

Response from SimpleTix

May 26, 2021

Thanks for your review Abygail!

WM

Will M.  
Manager  
Computer Networking  
Used the software for: 6-12 months

### "Best Ticket Sales System"

April 23, 2025

5.0

Being able to manage ticket sales for events has never been smoother and easier. I love this program and the cost is well worth it

Pros

What an amazing program. Being able to post and sell tickets is so so easy and works great

Cons

Never had any issues I can ever think of. SimpleTix just always works

Review Source

Gwyn N.  
Chef/Owner  
Hospitality  
Used the software for: 1-2 years

### "Fabulous Ticketing Software"

January 29, 2019

5.0

Pros

SimpleTix handles every aspect of ticketing for our classes - from initial sales and roster creation to allergy alerts and easy communication with our guests. And much of it is automated - leaving time for us to focus on other things.

Cons

The only thing that would make our experience any better would be how our guests redeem gift cards. That we still need to do manually.

Review Source

Response from SimpleTix

January 30, 2019

Thanks for your review Gwyn. All your cooking classes look really amazing. Thanks for being a SimpleTix customer the past 2 years.

PB

Peter B.  
Founder  
E-Learning  
Used the software for: 6-12 months

### "Wonderful service - and it just works"

April 28, 2019

5.0

Pros

Used a bunch of other ticketing systems for my events. Simpletix is affordable, has all the features I need, and it \*just\* \*works\*. Really nice change from many of the others I've tried. Also, customer service is amazing - they really go the extra mile - being super responsive and supportive. I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue. Can't recommend them highly enough!

Cons

Nothing. Had a really good experience using it. Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides.

Review Source

Response from SimpleTix

April 30, 2019

Thanks for your review Peter!

Christine N.  
Instructional Designer  
  
Used the software for: Less than 6 months

### "Great experience, particularly with customer support"

October 13, 2017

5.0

Our small company can sell tickets to an event with very low fees (much less than what I found from sites like eventbrite).

Pros

It's relatively easy to use, but more importantly, when I had an issue I received a solution from tech support in an hour. The customer rep was incredibly helpful.

Cons

It may take a little time to figure out some of the bells and whistles, but really the software is pretty easy to use.

Review Source

Response from SimpleTix

October 16, 2017

Thanks for your review Christine, we love working with Universities.

GM

Gary M.  
Commercial Manager  
Events Services  
Used the software for: 1-2 years

### "SimpleTix @ Banana Block "

March 30, 2023

4.0

I would say over all it has been good. I would just like to have more clairty on fees

Pros

SimpleTix does what is says on the tin - A simple to use interface with a glitch free user experience

Cons

I am uncertain as to how much it has been costing me and if I pay or the buyer pays etc

Reason for choosing SimpleTix

Cheaper fees

Review Source

AME

Ann Michele E.  
Director of Development  
Primary/Secondary Education  
Used the software for: I used a free trial

### "Customer Service Tipped the Scale for me!"

March 10, 2023

5.0

So far I have just started but I am feeling like this system is far superior to other ones that I have tried.

Pros

Scheduling a call with a "live" person was amazing. He walked me through all of the steps, took time to answer my questions and was extremely helpful.

Cons

Creating a seat map, from scratch, requires taking the time to wade through the necessary steps. Having the team support me in this area was a game changer. I am sure if I had more time it wouldn't be that difficult but in order to save time it was awesome to have support.

Review Source

RD

Rob D.  
Flight Director  
Automotive  
Used the software for: 1-2 years

### "It’s in the name "

March 14, 2023

5.0

Pros

So simple go use and new features being added regularly. This is now my go to ticketing platform.

Cons

In my use case I have found no cons with SimpleTix.

Review Source

Response from SimpleTix

March 15, 2023

Thanks for your review Rob

JM

Jason M.  
Website Content Manager  
  
Used the software for:

### "Easily Customizable Ticketing Platform with Top-Notch Customer Support"

September 19, 2013

5.0

Last year, our company was in search of a new ticketing service for the year-round activities that we have here on property. We ran across SimpleTix and within no time we had out ticketing site up and running. They even transferred our current website theme over to the platform to make it seamless from our main site. A few months after use, we had some ideas of new features we'd like to have for our property and SimpleTix helped to make them a reality. They even worked to build some of these new features into their upcoming new release. We really feel like more than a customer. We feel like a partner. We are excited to see what SimpleTix does next with their new release. As a web designer, I really appreciate their platform and how easily I can customize pages with our own css. We currently use iPhones at our ticket gates and are excited about the release of their barcode scanner app for iOS. SimpleTix continues to grow and we can't wait to see what they do next!

Review Source

NW

Nate W.  
  
  
Used the software for:

### "Love SimpleTix!"

December 4, 2015

5.0

This system has made planning and organizing our events so much easier, as well as making event registration way more convenient. The amount of time and energy I have to put into organizing events is significantly less because SimpleTix takes care of all the analytics and participant information automatically and keeps me updated anytime there is a sale. I haven't had many issues using it and most of the time it's easy enough to figure out quickly and without technical support; when I have needed technical support, though, it's pretty much immediate and accurate! Highly recommend it!

Review Source

Response from SimpleTix

December 4, 2015

Thanks so much Nate!

WB

Wendy B.  
Marketing  
  
Used the software for:

### "Quick and Easy to Use AND Outstanding Service Support"

June 25, 2015

5.0

Since I tend to be technology challenged I was a little leery about using an online ticket selling provider for our events. Worked with the great people at Simpletix and they not only got me through our event, we have subsequently used them for five more events. When you are a small operation, having Simpletix in your corner is wonderful. In addition to being easy, if you do have questions, you will get an immediate response from an intelligent and customer service oriented individual. I look forward to partnering with Simpletix on future events.

Review Source

Response from SimpleTix

June 25, 2015

Thanks your review Wendy!

BS

Becky S.  
Booster Rep  
  
Used the software for: Less than 6 months

### "If you are school theatre group needing to sell reserved tickets, then SimpleTix is your answer!"

January 7, 2018

5.0

Pros

Setting up your information is super easy! Love the interactive seating charts! Simpletix works with my SquareUp account so I get my $$ quickly. Low fee. Great support - left a message and they responded quickly - in person!

Cons

We might be one of the first customers to use Simpletix with SquareUp account. Not sure. There was a small problem with loading my seating chart - but support got back with me pronto and I was ready to sell tickets in no time.

Review Source

Response from SimpleTix

July 5, 2018

Thanks for your review Becky. You are correct, you were one of our first Square customers. Today, SimpleTix has become the official Square ticketing partner with over 900 Square customers using SimpleTix for their events.

JL

Jedidiah L.  
Chief Operating Officer  
  
Used the software for:

### "First Time Ticketing Service"

December 29, 2015

5.0

This was the first time that we have tried to hold something that required a ticketing component, so when researching we found a couple of different options but after speaking with customer service we decided to go with Simpletix and it has been one of the best choices we made. The ease of use and timely assistance from the support team has been exceptional. We are already working on ways to use this with other events that we have done in the past.

Review Source

Response from SimpleTix

December 29, 2015

Thanks for the review Jed! Good luck with the NYE event this week!

JH

Jennifer H.  
Creatrix  
  
Used the software for:

### "A little tricky but getting the hang of it"

July 13, 2015

4.0

I am super happy with SimpleTix so far. I'm not the most computer savvy person so it has taken a little bit more time than I expected to get things set up. I really got hung up on the gateway portion of the site. Once I sent in an email request for help I got a response from a knowledgable, real-life human being who was able to guide me through my trouble and give me a feeling of relief in the process. I am very excited to see things through to the end of my event!

Review Source

MD

Matthew D.  
CEO  
  
Used the software for:

### "An Outstanding Experience!"

March 21, 2016

5.0

We were planning a large scale event for an industry conference, and after reviewing several vendors - we moved forward with SimpleTix. This business made ticket management and reservations as easy as possible. The customer service was outstanding, and I thank Aron and his staff again for giving us a substantial amount of support for our event. I will definitely use them in the future, and I would highly recommend them to anyone.

Review Source

GK

Ghatim K.  
CEO  
  
Used the software for:

### "Super Service"

April 2, 2016

5.0

Simpletix and its founder Aron Kansal have made it easy to run my eticketing business in the Caribbean. The flexibility of the platform, easy of use and huge value for money makes Simpletix the best I have seen. Before selecting to work with Simpletix I reviewed over 15 different service providers. Simpletix came on top and I do not regret my decision.

Review Source

GVK

G V K.  
  
  
Used the software for:

### "Great product"

September 20, 2013

5.0

Very user friendly to set up the events. When ever I need help, the customer service is always willing to help. They have gone to the extent of holding my hand (not in literal sense) in taking care of my problem and helping every way possible. Keep up the GOOD work.

Review Source

DS

Denise S.  
Owner  
  
Used the software for:

### "Great Back-End Ticket Partner"

October 11, 2014

4.0

Enjoyed using this to sell 12,000 tickets to the event with Kevin Costner and Bob Costas at our farm. The leadership team for this software was easy to work with and responsive.

Review Source

Response from SimpleTix

October 21, 2015

This was our largest event to date, great to hear how well it worked!

LR

Laura R.  
Director  
  
Used the software for:

### "Lifesaver!!"

March 21, 2016

5.0

We were at our wits end before we found Simpletix! Aron is a great help and answered all our questions and addressed all of our online ticketing needs. Now we are able to sell thousands of tickets with ease!

Review Source

RR

Rick R.  
Webmaster  
  
Used the software for:

### "Brew Angels, End User Ticket Retrieval"

February 25, 2014

4.0

We had a problem where the end user PDF ticket retrieval was confusing. SimpleTix staff were prompt to respond and put a solution in place.

Review Source

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