# Page 2 | SimpleTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is SimpleTix the right Event Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86948/SimpleTix/reviews

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SimpleTix

4.8 (77)

[View alternatives](https://www.capterra.com/p/86948/SimpleTix/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of SimpleTix

## Showing most helpful reviews

Showing 26-50 of 77 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
President  
Fine Art  
Used the software for: 1-2 years

### "SimpleTix is Simple to Use!"

May 20, 2024

5.0

Overall they have been very good! We had one hiccup with adding seats to an active box office that messed up already-sold tickets. We figured it out, and I know how to do it better next time. We have loved selling specific seats to all of our performances, which is integrated with our Square site easily.

Pros

SimpleTix makes selling tickets to the school's fine arts programs very easy. We love we can add seating charts and allow consumers to pick and purchase the seats they want.

Cons

Setting up the seating chart took a little time to figure out. Also, there is not really an easy way to add seats to an active box office.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Review Source

AG

Asnath G.  
Assistant Project Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "An Incredible and Fantabulistic Event Management and Ticketing software."

May 6, 2024

5.0

Pros

It is simple to register upcoming events with SimpleTix.It is simple to sell tickets with SimpleTix since it's a great Ticketing software.Again,I can easily create and manage events with SimpleTix.

Cons

I lack anything in particular to dislike about SimpleTix.

Review Source

AW

Andrea W.  
Owner Art Studio  
Arts and Crafts  
Used the software for: 1-2 years

### "LOVE SimpleTix"

February 17, 2023

5.0

Experience has been very good. We are VERY PLEASED to have made the switch from Eventbrite to SimpleTix.

Pros

What I like MOST about this software is the fact that if I have a question, I know I will get a response in a very timely manner. Questions are answered quickly and communication is easy to understand. We like the way our events display on mobile devices (since that is what most people use). Nothing is cut off and it's quick and easy to use for our customers.

Cons

I don't know that I have a least. I'm beginning to realize that there are a whole lot more options that I need to be taking advantage of that I didn't realize before. So... perhaps an area where there are videos that show all the different advanced features. (There probably are, I just don't know where...)

Reason for choosing SimpleTix

We liked how SimpleTix appeared to our customers on their mobile phones. I also really like that it's connected to square... that is HUGE!!!

Review Source

HP

Heather P.  
Owner/Artist  
Arts and Crafts  
Used the software for: 2+ years

### "Great Product and Even Better Customer Service"

March 4, 2023

5.0

I really appreciate the almost immediate response I get each time I reach out to the customer service team at Simpletix. They always respond quickly and clearly with the answers I need...even sending a video to walk me through the process step-by-step! They do an amazing job!!! Thanks!

Pros

Easy to use and the customer service is AMAZING! Where other companies are lacking, the responsiveness at Simpletix is bar none!

Cons

The only thing negative I could think of would be that I can't always find what tools I need, but they are there. They've thought of everything!

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing SimpleTix

Price

Review Source

Response from SimpleTix

March 7, 2023

Hello Heather, Working with you and your art center has been a pleasure!

MM

Martin M.  
Development Database & Marketing Coordinator  
Performing Arts  
Used the software for: Less than 6 months

### "SimpleTix Review"

March 10, 2023

5.0

Overall experience with SimpleTix has been very good. I can't wait to use SimpleTix more. We are trusting SimpleTix with our quarter of a million-dollar exhibition we are bringing to our little town.

Pros

What I like most about SimpleTix is the user interface and customer service. \[sensitive content hidden\] has been there every step of the way. His replies are informative and very quick. It has been a great start to our relationship with SimpleTix.

Cons

If the ticket page had more customization options, it would be fantastic. Possibly adding a bigger hero image or auto video capabilities. Editing for ticket dates/times could use some work.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ShowClix](https://www.capterra.com/p/82542/Easy-To-Use-Ticketing-Software/)

Review Source

Response from SimpleTix

March 13, 2023

Martin, thanks for your business. We really appreciate it.

BA

Buster A.  
Producer sdleatherpride.org  
  
Used the software for: Less than 6 months

### "We're an annual community event that happens once-a-year, this is our first time using SimpleTix."

January 8, 2018

5.0

Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Pros

Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

Cons

I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

Review Source

Response from SimpleTix

January 8, 2018

Thanks for your review Adam!

NB

Nadia B.  
Assistant Manager  
Entertainment  
Used the software for: 6-12 months

### "Simpletix Easy to Use "

February 21, 2023

5.0

Good - better pricing would be nice for our small venue.

Pros

Simpletix helps us to organize and maintain ticket sales for over 140 shows a year at our 110 seat venue.

Cons

Pricing - expensive. Would be better if they offered a monthly plan vs. a fee on every ticket sold as we hold many events and have a 110 seating capacity.

Reason for choosing SimpleTix

Works with our restaurant software programming

Review Source

AW

Adam W.  
Project Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "SimpleTix is simply a great ticketing and events platform"

April 24, 2019

4.0

Overall our experience with SimpleTix was tremendous! I cannot say enough good things about the communication, care, responsiveness, and helpfulness that our reps offered. All correspondence and requests were met in a very timely manner, the support for customization and edits was absolutely fantastic! Completely wonderful customer service!! 5 stars!

Pros

There were several aspects of the SimpleTix platform that were extremely beneficial. We vetted many options for ticketing platforms for our event, and SimpleTix was a clear front-runner from our first discussion. The pricing was very reasonable and competitive, and the functionality of the platform met our essential needs for the customization that was required for the specific event, which called for a custom floor plan and reservation system.

Cons

There were some seemingly very basic features that we were told couldn't be done. Needs and requests such as changing the color of a reserved seat to the color red or black upon reservation, or the specific numbering of seats in a certain configuration were not met, as we were told things like this couldn't be done. From the outside, functionality requests such as these seem very simplistic, so it was a shame these smaller things couldn't be accomplished.

Review Source

RP

Roger P.  
General Manager  
  
Used the software for:

### "The Solution We Needed"

November 25, 2011

4.0

We like working with SimpleTix because they are a young, growing company and we feel we can grow with them. The service is 5 star and if a problem does crop up, they are quick to remedy the situation. The site has so many features that we have not utilized all of them yet. It's by far the best bang for the buck on the market today, hands down.

Pros

We started looking for an event ticketing solution and we reviewed many differerent providers. We chose SimpleTix based on the fact that it offered not only a ticketing solution, but also a shopping cart solution. The learning curve for SimpleTix is not too steep, the company offers dozens of self-help video tutorials that helped alot in the beginning. Since I am not a web developer, it probably took me longer to get the site up an running than would be a professional developer, but I am very happy that I took the time to learn the application. Now I can add and modify events with a few clicks, add new images, promotional banners, promo codes, products, and other pages to the site without going through a web developer. Now for the fun part, the ticketing side works great and everyday we get a bcc email from customers who have bought event tickets online. The system works and it's very cost effective for all the components your get. We are very happy we chose SimpleTix.

Cons

For what we use SimpleTix for, I really can't think of any con's.

Review Source

JD

Joseph D.  
Project Admin  
Internet  
Used the software for: Less than 6 months

### "SimpleTixs replaced our own internal management solution."

February 9, 2023

5.0

Pros

The main feature our team loved is the ease of use to build, draw, and add seats to a venue and categorize it all with clear ease of use. We also love that it integrates with SquareUp so cleanly.

Cons

So far no cons at all! We love this software!

Review Source

Response from SimpleTix

February 10, 2023

thanks Joseph!

MS

Meryl S.  
Consultant  
Education Management  
Used the software for: 1-2 years

### "Well, I'm SOLD!"

August 29, 2020

5.0

I have used many other platforms and so far this is my favorite.

Pros

The ease and flexibility of the software. The customer service is very responsive.

Cons

I'd like more flexibility in the return receipt email confirmation

Alternatives considered

[Eventbee](https://www.capterra.com/p/76372/Eventbee/)

Review Source

SE

Sally E.  
  
Fund-Raising  
Used the software for: 2+ years

### "3rd year of using SimpleTix for a fund-raising event and wouldn't think of going elsewhere."

May 23, 2018

5.0

Pros

Software is easy to use and any questions/issues have been answered quickly/efficiently by the support staff. 1st year set-up required quite a bit of help to tailor our needs and help us understand how to make the most of the product. The support staff was great with this process. The 2nd and now 3rd year have been seamless. We were able to add a feature this year to allow contributors to make donations in addition to purchasing tickets for the fund-raising event, which should greatly increase our total contributions.

Cons

1st year took a little getting used to, but could be my lack of technical skills. Once things were explained by the support staff, found the software easy to use and navigate between the administrator/set-up functions and our website.

Review Source

Response from SimpleTix

May 30, 2018

Thanks Sally!

SE

Sally E.  
  
Fund-Raising  
Used the software for: Less than 6 months

### "Safe Harbor Recovery Center Fundraising Event"

September 21, 2016

5.0

We needed a source to sell tickets for a fundraising event - had no prior experience with this and no idea how to proceed. SimpleTix was recommended to us, so got in touch with them and they walked us through the entire process from set-up to final close-out. We needed their help many times through the process - customer service was excellent and all of our needs/issues were taken care of in a timely manner. They also helped us with integration from the ticket sales to a merchant account so funds could go directly to our bank account. Very affordable - would highly recommend to anyone in need of ticket sales, donations, other sources of public funding.

Pros

After figuring out the set-up and working through several adjustments, found the software could do anything we needed done, including notifying participants, downloading customer lists, adding additional ticket pricing to accommodate donations, etc.

Cons

Took a little hunting to find exactly what was needed in a few instances, but watching the tutorials provided probably would have answered these questions and customer service was able to point us in the right direction and solve our issues.

Review Source

Response from SimpleTix

September 21, 2016

Thanks for the kind words Sally!

PK

Pratibha K.  
Ticketing Coordinator  
Entertainment  
Used the software for: Less than 6 months

### "Great ticketing software with reserved seating features"

July 7, 2017

5.0

Pros

The overdue review - Simpletix was able to solve my organization's need of providing reserved seating. With some learning, I was able to create a seating chart, assign differing prices to seats (even within different rows and seating blocks), and integrate the software to payment gateways seamlessly. The customer support I received was excellent, and really helped me (not knowing any css programming) customize the software per my requirement. The turnaround time for my queries was quite fast, with support available on weekends. Despite a couple of concerns as I have mentioned in the "Cons" section, I will definitely use Simpletix again for all of my ticketing needs in the future and recommend it to others.

Cons

One major concern I faced was that I had to redo the entire seating chart (with the complicated layout and the differing prices) 1 day before our launch due to some software issue. I did receive support for this, but I would have liked to avoid the last minute scramble. Also, updates to the code in the background caused a few minor changes, but I did get good customer support in addressing them. Finally, I found that the help and user guides were somewhat confusing in the way they have been organized, and can be arranged in a more intuitive fashion.

Review Source

Response from SimpleTix

July 8, 2017

Thanks for the feedback Pratibha. Since your event we have made many improvements to the chart builder. When it comes time to your next event you will like the new updates!

WS

William S.  
Owner  
Broadcast Media  
Used the software for: 1-2 years

### "Best Ticketing App on the Planet!!! "

March 6, 2024

5.0

Pros

The design of SimpleTix is first class. This is an all in one solution! In addition, minor glitches are worked out quickly. I had an issue with the app and the support staff called me in 10 minutes and solved the problem immediately.

Cons

There are no cons to SimpleTix whatsoever!

Review Source

KY

Kate Y.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "A quick an easy solution"

September 30, 2020

5.0

So glad we found this program. It integrates very easily with Square which we already use. Setup and management are very easy.

Pros

This was so easy to set up! The customer support we received from the beginning was incredible. In our demo, not only did they show us around the program but the also helped us set up our first event! And, it is very easy to manage. Grateful to find this solution.

Cons

There are some limits to the reporting features that are a little frustrating, but for the cost, we can figure out the work around we need.

Alternatives considered

[Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/)

Reason for choosing SimpleTix

Cost and access.

Review Source

KJ

Khiarra J.  
Program Admin  
Religious Institutions  
Used the software for: Less than 6 months

### "Love SimpleTix"

March 23, 2023

5.0

Pros

SimpleTix literally is so simple, the truth is in the name

Cons

Sometimes the site is glitchy, and that sometimes effects my workflow.

Review Source

TJ

Tim J.  
Executive Director  
  
Used the software for: 1-2 years

### "I had missed a step in setting up payment. Received fast response to complete the process. "

December 5, 2017

5.0

Pros

As a small non-profit with only one major annual fundraiser, SimpleTix provides great pre/post reporting, it's easy to navigate, most importantly-easy for my guests to purchase tickets. I've only needed customer support one time. I reached out at end of business day and would have been pleased to have received a response the next morning. I leave the office, go to dinner, check my emails and had received a response by email with the solution less than an hour after submitting a ticket. I was able to correct the issue with my phone using the link provided and we were ready to sell tickets! Additionally, when I got to the office the next morning I had received a phone call from Aron on how to address the issue. Impressive!

Review Source

Response from SimpleTix

December 6, 2017

Thanks for your review Tim!

CB

CORINNE B.  
Co-Chair  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Used this to sell tickets online. Could it be easier? No!"

August 1, 2018

5.0

Quick and simple ticket sales.

Pros

This was amazingly intuitive software that allowed me to customize how we sold tickets, what they looked like and how to keep track of sales. This was for a non-profit event and the price was incredibly reasonable. I was able to integrate other software, like Quicken and Square, in a snap! I really recommend this program and can't say enough about how responsive the developer was to helping when I needed to be pointed in the right direction.

Cons

The only thing I would have liked but could not do was delete purchases. I made several as I learned how to use the software and couldn't delete them from the event. But over all, it was not a big deal.

Review Source

JK

Jordyn K.  
Marketing manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Events made easy!"

March 14, 2023

5.0

It was a pleasure working with \[sensitive content hidden\] in simple ticket on our event.

Pros

The on-boarding process was enjoyable and \[sensitive content hidden\] walked through everything and answered all my questions. The software is user friendly and easy to navigate.

Cons

I think it is missing a few options, but they were open to new suggestions!

Review Source

Response from SimpleTix

March 15, 2023

Jordyn, thanks for using SimpleTix!

JS

Jerry S.  
President & Artistic Director  
Entertainment  
Used the software for: 1-2 years

### "Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system."

February 10, 2018

2.0

I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.

Pros

The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem.

Cons

We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something.

Review Source

BM

Beth M.  
ED  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Total time waster. "

November 2, 2017

3.0

saved a little bit of money on the onset

Pros

I initially thought that it would be worth it to save money for my non-profit. It's slightlyl less intuitive than it's counterparts, but seemed a fair trade off at the time.

Cons

The UI is so buggy and slow, that it's really not worth it. It also is not as inexpensie as it purports, because connecting to Square actually adds the same cost per ticket as Eventbrite would have.... grrrrr. As I write this, I'm watching the wheel on my open tab for SimpleTix go round and round.... it's been doing this for 20 minutes with NO progress.... going back to Eventbrite. My time and sanity are in the balance.

Review Source

Response from SimpleTix

November 15, 2017

Beth thanks for your feedback! Last week we looked into the issues you had and have rectified them. ABOUT THE FEES.... Eventbrite charges 2.5% + $1.99 per ticket sold, plus the credit card fee. SimpleTix charges just $0.99 per ticket (you'll pay your own credit card processing fees). While the Eventbrite interface may be easier to use at a first, you will see it's extremely limited n features and over-priced. NON-PROFIT INTEGRATIONS Non-profits love SimpleTix. We're the only ticketing app compatible with both: Donor Perfect and BlackBaud. Today over 2,000 Non-profits trust SimpleTix for their events.

wL

wendy L.  
Sr. Dir. Advancement Services  
Higher Education  
Used the software for: Less than 6 months

### "Simpletix Review"

June 25, 2021

5.0

So far, it's been great.

Pros

The ease of use, and the hands on help we've received.

Cons

I've just started using it, so there's nothing really I can comment on here

Reason for choosing SimpleTix

It seems to be the best product for the job

Review Source

NS

Nancy S.  
President  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Professional-looking reservation site with outstanding customer support"

December 5, 2017

5.0

This software allows us to easily get people registered for our workshops through an affordable, professional-looking site.

Pros

As a small business owner, it was important to me to provide a reservation system that was businesslike and professional. I was able to get all of the features I needed at an affordable rate. SimpleTix was super-great about follow-up and support. I signed up for their personalized web support when I started, which I would recommend for anyone like me who isn't particularly tech-savvy. Aron was great about helping me answer subsequent questions that were specific to my site and not in FAQs. He even created a video tutorial in about 15 minutes based on one of my questions. So, good continuous improvement, too!

Cons

The only reason I didn't give five stars is that I actually did have to ask for help a couple of times. I found the payment gateway portion to be the biggest challenge -- not because of SimpleTix, but more on the payment processor side (choosing a provider that would fit my needs, getting the account up and running and getting the proper info to interface with SimpleTix).

Review Source

Response from SimpleTix

December 5, 2017

Thanks for the review Nancy!

VR

Verified Reviewer  
Group Sales Representative  
  
Used the software for: Less than 6 months

### "Simpletix is a very affordable but not yet perfected ticket sales option."

July 1, 2018

3.0

Pros

The owner is very willing to work with you on your individual needs! The customer service is responsive, and the Simpletix team is always flexible to help their clients. In addition, the prices can't be beat!

Cons

The ticket sales procedure is a bit clunky, and there are still a few bugs -- ie, if a seat has been selected and then abandoned in someone's cart, the seat will appear show as sold to other users, resulting in potential lost sales.

Review Source

Response from SimpleTix

July 5, 2018

There's a setting in SimpleTix where you can set the hold time on a reserved ticket. Normally it's 10 minutes. This user had it set on 1 hour. Due to this seats on abandoned carts were marked on hold for longer than we suggest. SimpleTix is the most flexible online ticketing solution and we are always looking for ways to improve. In this case we plan to make 15 minutes to maximum hold time allowed to prevent this again.

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