BeyondTrust

Remote Support


4.5 / 5
787 reviews

Who Uses This Software?

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.


Average Ratings

787 Reviews
Functionality Recommended Support

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BeyondTrust
  • www.beyondtrust.com
  • Founded 1985
  • United States

About Remote Support

BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access. Our extensible platform empowers organizations to easily scale privilege security as threats evolve across endpoint, server, cloud, DevOps, and network device environments. BeyondTrust is trusted by 20,000 customers. The company was acquired by Bomgar in 2018.


Remote Support Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Remote Support Reviews Recently Reviewed!


A recommended and dependable remote endpoint management and technical support portal

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers

- I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard.

- Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly.

- Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. They are professional and well-trained

- Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same.

Cons: - As a purchaser of a Bomgar appliance, you still need support for the hidden back-end of the appliance. One deployment of this solution, we ordered two virtual servers, I believe at different times. As such, the hidden linux back-end of the software were inherently not exactly the same build configuration, and we discovered this during an upgrade of the software version and they reacted different to the upgrades. This was an unexpected setback, however, to the credit of support they were professional and prompt with their diagnosis and provided tailored update packages to finish the upgrade.

- There are lots of free solutions that can work for remoting into endpoints and providing support remote for endpoint users these days, which may make the value of Bomgar less desirable due to cost of appliances, annual license renewals and upfront license costs, depending on the budget. If you can afford it, it's worth the money for quality of the product and its features.

Overall: A powerful Remote Endpoint and support tool for professional IT shops.

It's not Marmite, everybody loves it!

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the way it brings a lot of remote support tools into one console so you don't need to know some of the more advanced techniques to deliver support (e.g. opening remote session within registry editor, using admin$ etc) but what I think is even better is the canned scripts.

I can create a canned script to run routine but advanced tasks on remote system but then make it available to the service desk enabling a semi-skilled SDA to complete tasks that would normally be passed back to 2nd and 3rd line support. Not only does this increase the first fix rating, it also (as I've been told by the SDM) adds to the moral of the SD team as they feel trusted and empowered.

One thing that really does raise Bomgar above the competition is their excellent customer service, which I have not even seen matched let alone bettered!

Cons: Well, I have to say I'm struggling with this part. Maybe I'd like to see the individual licence fee come down a bit, not that it isn't value for money, it's just we have a limited budget so cannot afford as many as we'd like.

It's worth noting here though that Bomgar have supported us (a non-profit university) in this area but giving a generous discount and 'loaned' us an extra couple of licences (for free) when we really needed them for a short time but simply didn't have the money to buy them...

Capterra loader

Best secure remote support software I have ever used!!

Mar 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like this software for starters. I convinced my department manager at my previous job to purchase it because of it's functionality, reliability, and integration to other software. It is great for tier based support from tier 1 receiving calls to escalating it to tier 2 and tier 3. The transition from each tier and group that we had for certain calls was smooth. Another bonus and like was the type of devices/operating systems it support in it's remote support service. Also, the integration to other products that we used along with our actual product. That part was a beauty to setup and see work with zero issues. Overall the best in my book. Just wish my current job could afford to purchase Bomgar (fingers crossed).

Cons: There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. The patching process could use some attention for user ability or someone not as experienced in networking etc.

Overall: A clean, professional, and impressive way to support a customer or client.

Capterra loader

Providing remote support to every user - priceless!

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Powerful solution for every IT Administrator. Not only you can remotely assist virtually every user on your network, you can also invite external representatives, should there be a need. Another feature that I like specifically is being able to present, where a remote user can see your screen. This can be used for training purposes. Recording can always be benefitial. Seamless AD integration and policy assignment helps with user administration. Pretty much set it and forget it service. While there are many competitors out there, I would always go with Bomgar.

Cons: Cost! This product is expensive. I mean, it's worth every penny for what it does, but getting such solution for your company may be a challenge.

Another problem that I noticed is the Bomgar console for Mac users. While a Mac user can connect to the workstations and servers, that already have the jum client installed, an ability to "jump" to any workstation is not there. For such instances, I have to use my Bomgar cosole on the PC.

Overall: All-inclusive remote support solution at your fingertips. Nothing like helping remotely an executive, who is traveling and urgently needs IT assistance.

Useful for IT issues

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Bomgar allows our IT department to remote into our workstations and address computer issues. It's very user friendly! Once opening the program our IT tech will provide a session key number which you enter and allows them to remote in and take over. I'm generally on the phone with IT while they are accessing my system, but there is also a chat feature that allows you to communicate with whoever is remoting in. Both users can utilize the mouse or keyboard, so I can show them exactly what I clicked on or what error message I am encountering. It has saved so much time as our IT team is relatively small, and an inability to access programs or have a functioning computer can easily impact patient care. I don't have to wait hours for a ticket number to get assigned to a person who has to triage me along with tons of other people. You can also get a transcript of your chat after you have closed the session. There's an icon that will appear on the top right hand corner of your screen to let you know you are connected and someone else has access, and it's easy to know that the session has ended because the icon disappears and there's a notification that you have logged out.

Cons: I have no problems with this software! I have never had trouble with it loading, and each time I've had to use it it has booted up quickly without error, runs smoothly while someone else is accessing my computer, and is incredibly easy to navigate and use.

Overall: Overall this has been a great tool and allows you to have IT help at your fingertips as if you had someone sitting right next to you.

You can forget about regular RDP with this revolutionary product

Jan 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Where to start from, first and foremost you dont have to be on network to have an RDP session with a user. During my 3 years of experience as a security analyst, I have had trouble multiple times for not being able to reach user or have a session when the user is off network. I used to work with skype in these cases, but from last 1 year, skype is going really fast towards its end. Plus, if you are an admin, you can straight away hop onto a machine with bomgar client installed without user's approval. If the user does not have a client installed, a bomgar session can also take place via browser.

Cons: It is a client based system. I have had trouble setting up bomgar sessions via browser. Apart from that, I have had absolutely no trouble using bomgar

Overall: Our organization is spread across the globe and have been acquiring more companies. Bomgar has helped us to continue site services task during the time of mergers and acquisitions and in case the network tunnel is down

Capterra loader

Bomgar gives us total access to all aspects of pc troubleshooting. Saves thousands/year in travel!

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Access to troubleshoot most pc's and devices even from my phone. Love the ability to script actions that are repetitive on most pc's (set registry keys, install applications, run utilities). I can share remote sessions with other support specialists when needed. Jump clients allow me to initiate support sessions easily with our regular client base or on servers. We even use it to train individuals on new software or processes. License pools - a few licenses allow multiple techs to log in and out as needed. (we use 6 licenses with around 25 support specialists)

Cons: Cost is the biggest con. Up front cost and annual maintenance is pricey, but the cost savings from reduced travel pay for it easily. Audio from remote systems is not available, making troubleshooting of sound issues more difficult.

Overall: Greatly reduced travel costs for branch office desktop support. Faster response for client issues. Recovered hundreds of hours of travel time.

Bomgar is Great!

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I have been a Bomgar user for a number of years and it's great. A few if the key features I love are...

- Invite users to start a session via sharing you session key with them or sending an email link, this makes it quick and easy to get connected.

- Auto reconnect after rebooting or loosing network connection. This is a huge convince! and time saver since you don't have to call the user to get reconnected while working on the issue.

- You can easily transfer and share you session with team mates.

- Built in chat feature.

- Easily View system information and transfer files.

Cons: There are some issues with running it on Google Chome or on a Mac.

Its not 100% seamless to users you are connecting to, you have to click though a few things but its still pretty easy.

Overall: We used this as a back up method for contenting to users and it has always been reliable.

Capterra loader

Bomgar is one of the most commonly used remote connection softwares, and has proven reliable.

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bomgar is quick to download and run, and is able to be pinned to the computer it's running on, allowing the remote connection to be opened and connected to later.

When you're finished using it, disconnecting will close and uninstall the Bomgar program, ensuring the system cannot be accessed further.

Cons: It's very rare, but I have encountered issues where pinning a Bomgar connection can cause issues on Windows Server 2008. This does not occur on all servers running Windows Server 2008, but at this time it is unclear what is causing this issue. A regular, non-pinned session will not cause any issues.

This is also not the software to use if you plan on making repeated connections to a computer. Every time it runs it must be downloaded and ran, vs options like LogMeIn, which can be installed and run in the background so whenever the connection is needed you can remotely access the computer.

Overall: Bomgar allows the quick set-up of remote connections to computer systems. It's especially beneficial when working with users who may not feel comfortable working in-depth with computers, as it requires just a simple download to get set up.

The fact that it removes itself after use is a wonderful feature that makes it perfect for one-time uses, such as customer support.

A good lifeline to have

Sep 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
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Pros: The fact I can assist users that are both on and off our network via https is great. I prefer to use Apple Remote Desktop for our Mac users when the clients are on LAN or connected via VPN. When they are offsite with no VPN, it's a lifesaver. Bomgar is essential for Windows PC support however they are connected. The ability to easily transfer files to and from the client, support for some automation using scripts, is a good tool to have.

Cons: Can get bogged down due to bandwidth consumption. The default setting to reduce video display quality is a bit of a bother for both the user and tech specialist. Sometimes the connection fails completely for some unknown reason.

Overall: The ability to assist my customers wherever they are creates a feeling of confidence in the user. This creates a great working environment and a feeling of teamwork that is priceless.

The Best Remote Support Tool out there by far!!!!!

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Bomgar remote support is the best tool out there. We have been using it for 9 years, and I used it at a previous employer. The platform is sleek, and the bright orange stands out in our server room. I am on the early adopter's list for new releases, which I jump on to see what new and exciting things Bomgar is doing now. If you need remote support, or you have vendors accessing your servers, I suggest going to Bomgar, and getting a B200 or what fits your needs, as well as the Privileged access manager device, and you will have everything you need.

Cons: I love everything about it, but Id like to be able to transfer files between jump clients so I dont need to download to my local machine, and then transfer to the other client. Other than that, again, its the best

Overall: easy access to my remote sales team of 400 reps

It's solidly ok

Jan 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bomgar does what you'd expect - it provides remote access to systems. There's some granular access you can set up to put systems into groups and assign access permissions, so if that's needed then you have pretty good control over it. There's 2 factor authentication and what appears to be decent security as well.

Cons: The interface is a bit clunky compared to some of the competitors. It doesn't show me everything I'd like to see about systems. For instance, it shows me hostnames, but in order to see who's currently logged in I have to click on a little triangle to expand the host. One of my clients uses a bonehead naming scheme, so I'm constantly digging through hosts to see who's using which machine. Some of the competitors to Bomgar show this information right on their management screen and a simple CTRL-F in the browser window will find the info you need.

Overall: Hey, it's a remote support tool and it works. So other than the clunky and ugly interface, it's solidly ok.

Capterra loader

Bomgar Makes Remote Support And Client Connection Simple

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Bomgar allows users to access and take control of our clients computer using a website. Users are able to access the website from anywhere making connection simple and efficiently enabling us to share files and troubleshoot efficiently. Multiple users are able to log into one remote system.

Cons: Entering Admin credentials through the console is not always simple. It is sometimes hard to direct clients to the correct Bomgar page.

Overall: The Bomgar console allows us to use admin credentials and elevate rights if it becomes necessary. Screen sharing is simple, collaboration from different team members takes a few simple clicks. Bomgar is the top of the line in security. Analysts can see all displays and the session can be either set up by the user or by the client. Bomgar has resolved several high urgency issues for our clients. Bomgar is one of the greatest assets to our company.

Bomgar Review

Nov 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a great resource in order to connect a third party administrator and be able to share screens to relay information in real time. I currently use it with ADP and we use this in order to collaborate information by sharing each other's screens to make sure there is a correct setup in ADP, address and fix issues that we are having with the system and ensure that we have correct format such as our homepage. It is very simple to use and accept the Bomgar from ADP and connects very quickly.

Cons: The only downside is that you have to accept the software, allow it to connect, accept the terms and conditions, accept the user and then allow for the user to connect. It would be easier if it was web based and allowed for one connection to the user.

Overall: It has been integral for us at this time. We are going through open enrollment and implementation with ADP so we have had to use it several times in the past month. ADP has been able to connect us through Bomgar, see our screen and verify all of our benefit plan setups, eligibility class, home page and open enrollment profile. They have also showed us how to implement all of these items correctly through Bomgar and very useful since we are working on a remote basis.

Capterra loader

Wonderful to have remote user technical support

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I am an employee at a university and our IT department uses this software to remote into a user's computer to help troubleshoot problems, install software, etc. It really helps problems to get solved more quickly and easily without requiring a tech to go to various locations. I have also been able to use it as an administrator to help a user with a specific software program that was having an odd problem with the software and to help train that user. I like that both the tech working remotely and the user can both control the keyboard and mouse. It is nice to get notified the whole time that the tech is connected to your machine and when the disconnect is done so you don't have to worry about privacy.

Cons: As with any remote software, the speed of use can get slow and controlling the mouse can be tricky.

Overall: This tool has been very useful in helping tech support to quickly help me solve problems that were puzzling to me. I like to try to research and troubleshoot my own problems, but knowing that tech support can remote to my computer makes me more likely to contact them, which does save me time. I know that I'll be able to watch and learn from them as they solve the problem.

Excellent remote assistance and queue management for tech support teams.

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Deployable "JumpClient" makes remote connecting to customers a breeze. Remote requests prompt users and the Representative Console makes sorting through new requests and finding users to connect to very easy.

Cons: Honestly, this is nitpicky, but the name. We've had Bomgar implemented for over 2 years but we still get "concerned" emails about this aggressive-sounding software "popping up" in the system tray of user's computers. Education is helping, but there really is no great fix for that, and you can't really fault the creator for using his unique surname for the great product.

Overall: Better than VNC, RDP, remote assistance or many other remote connection software options for its ability to deploy and scale cross-platform, as well as usability for non-techs who need to be able to access customer computers.

Bomgar

Jan 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have access to four tools that give us some kind of remote access to our customer's computers. Bomgar is the best, gets used every day, and has a features suite that is unmatched. Our customers travel the globe, sometimes have emergent needs, and are sometimes difficult to understand in text or bad voice connections. Being able to reliably remote into their computer to assess and resolve the situation is priceless.

Cons: It has a cost for as many techs as we have on staff, but it is worth it.

Overall: We have 20 tier two Help Desk techs who use Bomgar every day in every situation conceivable, including customers who are presenting at the time. It works well, and when it doesn't work, we then know there is a network problem between us and the customer that needs attention.

Capterra loader

Bomgar Enables an Organization to Instantly Respond to Its Users

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the out-of-the-box ability to route chat sessions based on preset conditions. We have Bomgar integrated with Canvas. Based on a user's role in Canvas, we can route a chat session to appropriate personnel (the routing happens on the Bomgar side). For example, if teacher initiates a chat session, then that person is routed to a different support channel than if a student were to initiate the chat session. This integration is only possible because Bomgar provides an API allowing 3rd party integrations.

Cons: My biggest complaint is the lack of ability to customize the color of the send button in the chat window. Its default is orange which clashes with our institution's primary color of green. I hope Bomgar provides a method to edit the color of this button.

Overall: Using Bomgar has greatly increased our ability to support our users and reduce phone calls to our service desk.

Comprehensive Remote Assistance

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most is that it works exactly like it should, which is connect me to office users so that I can handle computer issues remotely. Once I am connected, I am good to go as far as accessing another computer. I like that it runs through a web portal for ease of use when I am not directly connected to our network.

Cons: There are some small, glitchy things, like when I want to email the link to another staffer, I have to copy and paste the link into an email instead of just clicking on the button that self-generates an email. Another thing, which I don't think Bomgar can really do anything about as it is more about security settings on our devices, is that when I am installing software or making changes on a computer remotely, and those actions require administrator login, but the remote link blocks you from seeing what the issue is, and you are temporarily disconnected without really knowing why.

Overall: I appreciate Bomgar for what it does. I can connect to another users machine fairly quickly and remotely when issues arise, and for the most part, other than when admin credentials are required, I am able to handily resolve any issues. I know that there are other products that do similar functions, and even one or two that I prefer more, but we licensed this software for company use and it is perfectly adequate.

Bomgar is a great remote desktop tool!

Apr 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bomgar allows the user to forward an email invitation to remotely access another users computer. Bomgar's user interface is relatively simple to navigate or access. Restricted views do not apply for individuals with elevated authorization. Bomgar is easy to learn for intermediate information technology users. Bomgar allows user to remotely access users mobile, computer, laptop, or virtual desktop.

Cons: Bomgar allows users to input IP address to access computer, unsure whether the client saves the IP address. Bomgar is featured with additional information as it relates to the user such as system information. Furthermore, as a user it is unsure whether if the client such as Bomgar stores that information. Bomgar accesses users computer system through firewall, thus overwriting the firewall capabilities of Windows 7 Enterprise and Windows 10. According to the Bomgar's Privacy terms, Bomgar collects information for third parties and as a user the clarity regarding third party data is unclear.

Overall: The benefits of using Bomgar include being able to communicate with an IT team via the messaging tool. Other benefits of using Bomgar include being able to remotely control another users system. Additional benefits of Bomgar include real-time display when remotely accessing another users computer. More benefits of using Bomgar include being able to communicate with internal networks. Overall, Bomgar is comparable to TeamViewer but much easier to navigate.

Best thing is connection fast, fast at Bomgar.

Feb 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Bomgar is a very good software, it has too many excellent and lucrative functions that complement very well the long distance remote connection, the only factor that affects are the prices but I trust that at some point the plans for a better accessibility will decrease. Bomgar has helped me a lot in business, since I can connect with my employees to provide support and other things.

Pros: The best thing about Bomgar is the speed of its connection, it can be anywhere in the world, in any country, and in the same way, provide a support with a fast connection and without connection drops, the stability in this software is the factor that has given you the most life.

Cons: I do not like that Bomgar has high prices, since the intention of this software is to help connect from any place or device and give distant support, but the prices of the plans do not allow accessibility, if the mission is help, I would like lower the prices so high.

Awesome Value for Money!

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All customers are not within in your intranet for which you can use some sort of intranet communication tool and then you need something like this which is so seamless you would be astonished. Forget about low bandwidth in the customer end this allows you to connect people from the most remote places. You can take control of external user and do almost everything what you want the users to do. This not only saves time by reducing communication but also keeps the user happy by not walking through the unwanted application specific steps. You can specify what level of access to end user's computer the support team will get which is a awesome feature.

Cons: The pop up window comes out of no where can be little annoying. I will prefer some sort of message before sudden pop up comes up. Some apple ios specific issues was there which has been reduced with every release.

Overall: Communicating with external customer in efficient way and reducing the support calls and communication count by helping user efficiently. User satisfaction is increasing with ease

Capterra loader

It just works

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Bomgar provides an extremely easy solution for connecting to client computers for troubleshooting and support. I love that the remote user doesn't need to have any technical skills to initiate the connection. Ultimately it's just about ease for the clients, and this software provides it.

Cons: To be honest, I haven't had any real issues with Bomgar. Maybe once or twice a client's computer had trouble using it on an old Internet Explorer connection, but that was not Bomgars software at fault. No real complaints.

Overall: If you are in an industry requiring frequent remote desktop connections--especially if troubleshooting and providing support for other users--Bomgar is an excellent choice.

I have used a plethora of Remote support software and this is by far my favorite

Apr 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install, easy to use. Great features and I like how you can organize your 'pinned' sessions. You can draw on screen for customers, access registry behind the scenes, transfer files and chat.

Cons: I really have very little complaints about this software. The biggest annoyance is if the pinned software does not work and you reinstall, it puts multiple instances of the software in Programs and Features and they do not include a utility for uninstalling. Also, if an end user installs bomgar, it prompts for the UAC but if the user clicks no, it installs anyway which is a minor annoyance; why not just prevent the UAC if admin is not needed for the install?

Overall a Great product with Great support

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have a great product that makes remote support easy to do. The tool is filled with features that enable you to connect to your user and support them totally. They include chat, Remote desktop, VoIP, direct file transfers and many other types of connections between you and your end user. This product has helped make my life as an Admin much easier. And it is Linux Friendly too so you are free to run whatever OS you want to connect to your users. It traverses a wide array of network topologies as well making seemingly impossible connections possible.

Cons: It can be a little on the costly side. With all the features available to you the configuration of all those features can get complicated when you get into some of the advanced scenarios.

Overall: Easy Remote Support of my users

We use this in a customer support capacity and LOVE it.

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We absolutely love the utter simplicity of using this tool with clients and employee's alike.

The tool itself is extremely focused, and meets every need we have for screen share's for example, with clients, stakeholders, and even localized IT support.

I also use this personally for some cloud development projects, and it allows me to connect from ANYWHERE, which is a great plus!

Cons: Sometimes I find it can be a little big laggy with more detailed information being shown on screen, but overall it would be the same as any other product in this category - more influenced by network conditions than the application itself.

Sometimes, I have issues connecting, and have to restart my PC, but I suspect this is a windows 10 update issue, not with the product itself.

Great support tool

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My software company uses Bomgar to remotely support our customers. Using this tool we are able to send a user a support link that they then click on to install a small client. This allows us to view their screen in real time to remotely resolve their issues. It is a great tool for both support and training. My IT team likes that you can pin servers to access at their convenience.

Cons: Pricey but you get what you pay for

Best functionality and least problematic Help Desk software ever!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about Bomgar! We support Microsoft, Apple and other platforms and use Bomgar to connect to all of them. It works! It's fast! It's simple, and doesn't scare customers. We push it to user's computers registered on the Domain, and use it multiple times a day to resolve issues. Our customers who used to demand we show up in person are now happy to let us remote and fix the issue quickly. They can show us the problem instead of trying to describe it.

Cons: I wish it were free, and never had to be upgraded, but neither of these desirables are deliverable.

Overall: Everything I hoped.

Capterra loader

It's a very robust tool that allows my team to support our clientele above and beyond

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The representative console: that's what the interface is called for technicians. This is a very user friendly, easy system to use. Very intuitive, making the system have a much lower learning curve for a new technicians.

- The amount of tools available for the technicians

Cons: Apple products are not well supported on bomgar. That's because of Apple's restrictions, not Bomgar's- But it is definitely a detractor if you have lots of Mac and iPhone users.

Overall: All our new technicians can pick up how to use this software really quickly. This is great because user support roles are pretty high turnover.

Bomgar is reliable, secure, and I couldn't do my job without it!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like (and need) the ability to connect directly to clients workstations and transfer files to and from our machines in a fast, secure way.

Cons: I wish there were an easier way to elevate privileges, especially when connected to a client machine that you know you have an administrator account on. This works about half of the time but I have not been able to find any documentation on exactly how it works in order to know what it requires.

Overall: I am able to connect to client workstations and servers and resolve issues so much more efficiently than trying to handle things with alternatives that are not as secure or reliable.

Bomgar Review

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is for an IT user to start up a session with a client just with a session key. Having the ability to set up two step verification when a user signs into the software for security purposes. A support user can remote into a clients machine that is inside or outside of the network with ease. Using this remote software makes my IT support job a whole lot easier than telling the client what and how to do it instead of just doing it for them while I explain what i'm doing.

Cons: Apple doesn't allow any remote support for Bomgar. Sometimes when I use the Bomgar jump portal i'll randomly get kicked out of the session and then have to reconnect to the clients machine. Sometimes after a reboot i'll have to reconnect to the remote session instead of Bomgar staying connected. The message box could use more functions such as the ability to transfer files.

Capterra loader

The awakening of our remote support program!

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Multiple ways to establish connection users' computers

2. An abundance of tools that can be used to provide support

3. Extremely user-friendly for technicians - intuitive for reps and clients

4. High-end customer support for administrators

Cons: I am really struggling to come up with one but I suppose the cost of the software could count as a 'con.' It is quite expensive - but totally worth every penny if you want to bring your remote support to the next level.

Overall: I am really happy with this software - it has met many of our needs and if not, customer support is always one click away.

Capterra loader

My Experience with Bomgar

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Bomgar is super easy to use and very helpful. In my company we use it to connect home workers with tech support. Being able to let a remote techie request and control the agents computer saves tremendous downtime and cost that would otherwise be incurred without it. It is definitely my go- to at work when I am having technical issues with my computer. I just log into Bomgar and a tech gets my permission and take over and solve the problem.

Cons: I really don't have a negative for this software. If I just had to split hairs, so to speak, I would say the chat window is very small and can be a bit difficult to see. Outside of that, there is really not a negative I have. Keep in mind that I am on the receiving end of things. I can initiate a Bomgar session but I don't have to actually maintain the software or do anything technical with it.

Overall: I use Bomgar in business.

I love Bomgar and could not survive without it!

Aug 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use (once you have it setup). It is low cost after the initial investment. It works well. The support is great and fast.

Cons: Our Bomgar appliance died once, but our support contract covered the full cost of the replacement and they gave us a temporary Bomgar cloud subscription until we received the new appliance, so I can't complain much about that. There are some extremely basic new feature requests that I have made, which they have given zero consideration to at this point.

Overall: Helps us get our jobs done faster and more efficiently, with a minimal disruption to the end-users.

Bomgar

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use the hosted bomgar box. It was very easy to setup and deploy vs other options we had tried. Works well for pre-configured 'jump' clients, or just one-off remote sessions from anywhere. It also works well for sites where don't have control over firewalls/configs etc. Also has presentation mode (i.e. you can demo or have a meeting with it), so quite flexible for a software developer like ourselves.

Cons: It is a little bit expensive vs the competition (although not really *that* much more).

Overall: Remote support helpdesk for remote sites nation-wide.

More than just chat and remote control

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, flexibility, configurability

Cons: pricing is a bit high, but it's concurrent licensing so you don't need a license per user.

Overall: Bomgar provides software that does more than just chat and remote control, it has advanced queuing abilities, automated routing to get you to the rep that has the skills to solve your issues, it has the ability to connect to machines on local and remote networks using RDP or using the native client, as well as Intel Vpro. Computer diagnosis, multi-screen support, it really has everything you need to connect to and use, a computer as if you were sitting right in front of it.

Recommendations to other buyers: Bomgar development is very responsive, if they don't have it or can't do it, let them know.

Bomgar Review

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Bomgar is it gives me an easy way to connect to my clients PC and saves me time, instead of making trips out to the client, I can do the same thing from my office now.

Cons: What I like least about Bomgar is, its is not very user friendly to a not so tech savy person. I find a lot of clients are confused on what to do on their end or how to get the session started. There maybe needs to be more clear and better instructions on the client side to run the software without issues.

Overall: Overall, its a great tool and if utilized to the right extent, can be a very important part of your day to day. It gives people the chance to do their research and even solve issues without leaving their office and can move on to the next client right away.

Excellent Customer Support tool

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great Single use remote support tool. You give the users a site and a code or a link and they show up in your queue to connect to their computer. It is that simple. you can then pull up their screen transfer files chat via text or audio with them and work on the issue at hand. Hands down a great tool for helpdesk support of remote users. no more running to their desks or asking for screenshots or can you tell me what you see on screen. This system works with Linux, Windows and Mac computers so it is robust and complete.

Cons: It tends to be a little on the expensive side but you get what you pay for and you get a lot with this system!

Overall: Bomgar has been a rock for us working in almost all situations when we needed to do remote support on a system. The agent queuing features are nice and it has integrations with some ITSM systems as well. You would do well if you chose Bomgar as your remote support system.

Capterra loader

A remote desktop support solution that's incredibly easy to use

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The speed and ease of connecting to a users machine is great. Being able to remote into machines outside our network, or non-company standard devices is very useful. The host of admin actions that have been simplified and included in the dropdown controls makes for efficient execution. Screen sharing simplified-multi-monitor support.

Cons: I have not experienced any issues with this software over the years that I've used it. It's been a workhorse and has performed solidly.

Overall: Remote support solutions. External customer support.

Capterra loader

A fine remote support tool for business

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can get in touch with any customer who needs our help and we give the permissions to our employees accordingly. The customers report their issues and we resolve the issues. The user always knows when his PC is under control and when it is not with the icon displayed in their box. It has improved the resolution time and we are called more accountable due to this.

Cons: We get some issue when there are multiple windows and sessions. Also there should be more type of price tags.

Overall: With so much IT staff in our company and so many people working on sidelines. The employees never have problem in their box, if it does they just report and it gets solved. Also the customers find it very helpful for them.

Capterra loader

Nice Easy to use Screen Sharing Software

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Low learning curve

-Good Functionality

-Nice Feature

-Easy interface

-Easy file transfer

-PC Control send options such as ctrl+alt+del

-Able to send URL Link via email support

-Able to set up Pinned session link for future connection support without later dealer interaction

-Nice interface for saving Pinned connection links; also provides the ability to organize an limit visibility based on departments.

Cons: There are not too many cons on the software. Most if any are based on possible skill limitations of the client you are working with. These can be overcome.

-Can be hard at times to direct the customer to connection; however this is based mainly on customers computer skills.

-Also may require additional Admin access. This can be hard at times for the customer to follow along with.

Overall: This was a very nice tool used to interact with a dealership PC to install and maintain dealer management software.

Offers you integrated solutions in the same platform to manage and protect your services.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows the Service Management offered in your company to be more protected. It is compatible with Windows OS; Mac and Linux without mediating with VPN from any access point, including Android and iOS mobile devices. It has chat service, share screens, integration with your CRM, recording meetings. It can

enable and disable ports on your computers and strengthen your resources in The Cloud, authorize access without compromising the integrity of your data, and without revealing privileged account data.

Cons: It has an investment cost, modifying the workflows of tasks and processes can imply a certain rigidity. Employees can face this fear of being excluded from their jobs.

Overall: Offers Remote Desktop Access, Technical Support for Customers, Privileged Access, Cloud Services Administration, Keys and Credentials, Access to Providers.

Remote support that doesn't need support to run

Aug 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bomgar lets you easily set up a remote support session. Being able to pin computers in the system to be able to access at a later date has been very helpful for our internal IT Support. You can even see basic stats on the computer before logging in such as ip address and OS running on the computer. Bomgar also works an all of the platforms in our environment. Windows, Mac, IOS, and Android are all supported. I can support clients from my PC or my Ipad. Been a great product!

Cons: The biggest issue we have is having non-technical people type in our support URL in the search field and not in the address field of their browser. Really not an issue with Bomgar itself though.

Overall: We use Bomgar to have remote support access into our internal company computers and devices. Our company is very wide spread thoughout the US which makes a good remote support tool necessary.

I worked as a Support Rep in a company with a Bomgar setup for incoming customer calls only.

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I loved how easy it was to resolve customer issues when I could see their screen! The ability to add canned responses for easy access was a life-saver. There's also an easy way to escalate remote sessions to higher tiers in Support, recordings and transcripts available for each session, and immediate rep access to customer feedback.

Cons: Some days it seemed like the platform would crash several times. It wouldn't happen very often, but it was a serious issue to lose connection with a customer.

Effectively support remote users

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This software was our company's replacement for Symantec PC Anywhere. It was fairly easy to administer and support remote users.

Cons: Although it seemed good quality, it did feel somewhat 'heavy'. The remote console had to be pushed from our IT department and the client takes a little while to install on the target computers.

Overall: Bomgar solves the problem of supporting users across geographic distances. Using Bomgar, I have potentially saved the company thousands of dollars on transportation costs alone. Definitely worth the investment.

Great tool for assisted and unassisted remote access

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very versatile and has more features than we would ever use. They constantly update with new improvements. Support has been absolutely amazing in the few instances where we have had a minor problem. The products works across standard SSL ports, which makes it dead simple to integrate into customer environments.

Cons: Some competing solutions do have better video resolution. The hardware and support can be a little on the high side compared to competing offerings.

Decent remote IT

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Its light weight

- Very simple to use

- Can easily connect a 2nd tech to your session

- Works quite well on slower internet connections

Cons: - This one goes for all remote support software, I just wish there was less interaction required from the person you are trying to connect to.

- The interface could be a little more intuitive

- no free version

Overall: It works quickly and relatively painlessly. Seems to be best suited for mid to large IT companies. I like that it does not cripple the host or client pc when connected.

Capterra loader

Absolute Best Remote Administration Software I've Ever Used/Seen

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! You can do everything with this software. You can be in a support queue, have two way screen sharing, peer to peer file transfers, access command shell, system info and registry without even logging into a user's session. I cannot tell you about anything I dislike about this software. It's also very reasonably priced as well.

This program has allowed us to remotely administrate two offices with ease. Support is amazing as well.

Cons: I can't think of anything negative to put here. I can't think of anything negative to put here. Just do a demo and you'll see.

Overall: Absolutely try this product for your IT support team.

Capterra loader

Outstanding Remote Control Software

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The customizability of the software is amazing. Being able to choose the features needed for your company is a great thing to have. The Windows controls are so much better than Teamviewer. Being able to have the client computer enter their Windows password so you don't have to put it in when needing Administrator access or when you reboot is great.

Cons: There was some issue with client computers not reconnecting, but that was mostly with older Windows OS versions.

Excellent tool for assisting our customers

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool is very useful with assisting customers troubleshoot computer software issues. This makes it easy for even the most untech savvy customer. I can't say enough about how much Bomgar helps.

Cons: Absolutely nothing, I have never had an issue with this software. And customers love when we offered this Service.

Overall: When assisting customers troubleshoot their computer software remotely, screen sharing becomes very important. This has helped tremendously with customer satisfaction and issue resolution.

Easy to use for first-time Support Rep

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable- I didn't have any issues / down time.

Functional- great chat, drawing and mouse-control features.

Simple- even 'older' clients that we were supporting could figure out how to connect with us.

Recordings were great to go back and review when needing to prove internally issues that the customer was experiencing.

Overall: We were able to offer a level of customer service that went above and beyond traditional support- easily one of the main reasons the company is so successful. The name "Bomgar" throws people off, occasionally. Doesn't have the best ring to it, not what you expect a trustworthy support software to sound like. Obviously not a big issue, but did catch a few people.

BYOD works for me

Aug 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, function and ability to connect without a user accepting the connection. The program is a heavyintrusive one and when we instituted BYOD policy it was still easy to remote into user machines even though they were on the network

Cons: Reliabilty when new pathces or updates came out it would become un reliable until they would fix that patch/update, BUT that was normally the case

Overall: Overall I would recommend Bomgar and I wished we still use it at my current job

Bomgar Remote Access

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very easy to use on my part. I would go to my saved app, follow very simple instructions, give them the ID and then the pass code and within a few seconds they were in.

What I like most about this software is that it is so easy to use and so helpful. They could fix problems, change information and I could watch every move they made. They would explain to me what the problem was and how to prevent it next time. They were always very nice and let me know that if I needed anything else to call them.

Cons: When I would make the call to Local Government to get help you didn't know exactly when they would call

back. If you missed their call you had to call again and wait for another return call. They usually called back within just a few minutes...

Overall: I work for a municipality and we have a permitting system that I'm more familiar with now than when I started three years ago. If I had any problems I would call Local Government and they would have a very nice person call me back and they would access my computer using Bomgar. They helped me with all my problems and always made me feel important. It is very easy to use and watching them as they work has really helped me learn more about the software and how to use it.

Capterra loader

Great product but expensive!

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the ease of clients connecting with our technicians, and the reliability of the software. I have never had Bomgar interfere with a client's computer, nor have I ever had the software crash.

Cons: The features are adequate when connected with a client, however I feel that the UI could be greatly improved for dealing with queues, and pinned clients.

Also, the cost is a bit outrageous. For 90% of what Bomgar offers, you can get for 30% of the cost.

Makes dealing with end users a breeze!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that no matter the skill level of my end users, I can gain control of their screen and fix their issues fast and easy. It also allows the chance to show and teach rather than just tell them.

Cons: I'm not sure if this qualifies, I do get annoyed with the timeout messages when I'm asked to logout or close the sessions. Could be my employers settings doing that. Not sure how many active session we're allowed to have open that may drive this.

Good tool but needs to fix some issues!!

Feb 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: its a great tool to remote to users who are not in the office, sending session keys is helpful, I even used to remote to someone on an airplane! so it does its jobs and usually well

Cons: They had an issue with the program and apple updates, they seemed to fix the issue and this may be more an Apple issue but now we go to use the end use has to unlock a locked setting in system preferences which is horrible since most end users are not admins! ahh

Great remote support tool

Feb 17, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Bomgar has been one of the more popular remote support services, after logmein, gotoassist, team viewer.

What used to make Bomgar remote support appealing like team viewer is that you can host this on your own, effectively having a perpetual license. Team viewer did away with this, and so it looks like Bomgar is pushing the cloud version. Bomgar is fast to get a connection.

Cons: The multiple connections management console could be cleaned up a bit, not as easy to navigate.

Overall: Bomgar is great, but is costly. We used this for a while and then migrated to team viewer, as one concurrent license is about 1/2 the price.

Great for connecting with prospective students

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is great to use in our Admissions Call Center. It allows us to connect with more students who may live outside of the United States or have poor phone connections. We're able to help them immediately rather than having them wait to receive a response in an email.

Cons: This is a very small complaint--sometimes our employees will get logged out of Bomgar without realizing it after not using it for an hour or so, so there are times we're unintentionally logged off.

Overall: We've had a great experience using Bomgar and would recommend it for any organization or business looking to quickly connect with customers.

Capterra loader

Great Remote Agent Solution

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I would recommend the Virtual Appliance, very easy to stand up. Love their concurrent licensing, our agents are able to terminate a idle session so you can add the whole team but just pay for what is being used.

Cons: My biggest compliant is how the software handles Elevated Permissions. We have a workaround but would love more development here.

Overall: They now have a Web Console and allow you to remote into End User's mobile device as well. Great features!

Bomgar is the right software for support staff if you want to be able to screen share.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use for end users and easy to administrate. You can use it to screen share on multiple platforms. It allows you to automatically login after restarting the client's machine as long as you have the customer type in their login credentials.

Cons: If you size it incorrectly during the deployment into a hypervisor, it will take a lot of RAM and it might take a lot of resources to the point the entire hypervisor gets unusable. However, that scenario is not very likely, specially if you followed up the documentation properly.

Overall: This tool was certainly made with security in mind. When you are in a support session with a customer, all the activities and permissions given get logged in the audit log of the session. The video recording is a great plus and I appreciate it's also in high resolution.

Capterra loader

A slick remote support and chat tool that keep innovating

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use for both the user and the analyst. It has a small footprint but large functionality. Most importantly is the company - they aren't about upselling or trying to squeeze more out of you - they really want to see you successful.

Cons: I would like to have it more integrated into my environment. The hooks are there, but I need help to do that. It really isn't a bomgar problem, but rather an issue with my other tools.

Capterra loader

Streamlining remote support made easy

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Working in tech support customers are usually not the most savvy of users. Bomgar is a very simple tool to securely and safely gain access to a customers computer remotely to assist with whatever their issue is.

Cons: In order to support the users, they had to navigate to a webpage and click on a link. For some users this proved difficult, but I can't really think of another way to bridge the gap between support and service.

Capterra loader

Perfect for connecting to and managing desktops remotely

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Wide range of features that can be highly customized. Very user friend on both ends- takes minimal time and effort to set up and to connect. Connections can be customized in many different ways depending on the level of access needed.

Cons: This does require the other end- user to install or download software, so if this is restricted it becomes problematic.

Overall: Very simple and easy way to configure a variety of remote desktop connections.

Amazing remote Access Software

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a must for anyone doing remote computer management. Bomgar is an indispensable tool for remote administration, from user privilege elevation to Smart Card and Kerberos Authentication Bomgar is the essential remote PC management tool.

Cons: The only issue we discovered was related to software release updates, both the Admin and the remote PC have to have the same release of the software in order to successfully connect and elevate permission, if the Admin machine has the upgrade but the client does not pushing the current version to the client PC can be difficult.

Capterra loader

Best enterprise remote support software on the market

Nov 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bomgar makes it incredibly easy for support technicians to start remote sessions with clients devices. Bomgar offers a secure and reliable connection to a good array of devices with zero configuration on the part of the client. Their software is a robust solution for quick and easy support.

Cons: Bomgar's administrative interface can be confusing and un-organized. You have to almost always google documentation to find where certain options are. Their API is rather rudementary and could use some help to get a full fledge rest API with all available resources.

Overall: As a software developer in integration, I've been responsible for tying Bomgar to other on-campus systems. Bomgar's strength lies in its documentation. While the user community is smaller the provided documentation is more than adequate to get up and running.

Capterra loader

Powerful remote desktop and assistance utility

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bomgar allows you to deploy a one click remote desktop connection shortcut to a remote client that removes all the guesswork and difficulty in getting a remote user to allow access. It really eases the end user/customer experience when providing remote support.

Cons: To my knowledge there is no feature that will allow you to view many screens tiled within a single window. This would be useful for digital signage monitoring so that at a glance one could tell if one of the remote machines was in an error state.

Overall: We used Bomgar to support research stations across the state, saving us hours in drive time providing tech support and troubleshooting. The program is very clear for the end users and walks them through the initial process of granting access to a remote controller either via a custom URL, email, or through a deployed shortcut (called a "button" in Bomgar parlance). It was one of, if not the best remote desktop utility I've used, with its only drawback being the price (it's not free), but you get what you pay for here.

The simplest and fastest remote desktop software

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: From the perspective of a work-at-home user whose workstation was frequently serviced by the company's technical support team, Bomgar was an exceptionally easy software to interact with on my end. I was directed to a secure site where I downloaded and then opened a small executable file which instantly connected the technician to my workstation. While the technician was checking my PC and resolving the issues, I was able to see everything that was happening, including any files being checked. I appreciated that I had to provide additional permission for the technician to change any system settings, and that it removes itself from the system when the technician is finished.

Cons: I can't think of a single negative thing to say about the software. It's that good.

Makes supporting remote clients easy

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install and get off the ground

Able to save customized scripts for easy troubleshooting

Ability to record screen to document troubleshooting steps

Clients can request assistance independently

Interface is easy to use and includes a chat feature

Cons: Cant think of anything I dont like about Bomgar its easily one of the best support applications I have used in my career.

Amazing remote assistance tool

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many options to create a support session. Domain connections are simple to jump to via name and off domain connections are easy to establish via email, link, or session key input by user.

Cons: There is not much that is not great about this software. Very easy to use. Management is a bit of a learning curve but simple once understood.

Overall: Super powerful remote tool that is simple to learn and understand.

Best functionality and least problematic Help Desk software ever!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have a great product that makes remote support easy to do. The tool is filled with features that enable you to connect to your user and support them totally. They include chat, Remote desktop, VoIP, direct file transfers and many other types of connections between you and your end user. This product has helped make my life as an Admin much easier. And it is Linux Friendly too so you are free to run whatever OS you want to connect to your users. It traverses a wide array of network topologies as well making seemingly impossible connections possible.

Cons: I wish it were free, and never had to be upgraded, but neither of these desirables are deliverable.

Overall: Amazing APP

Capterra loader

Complex but great

Jan 25, 2019
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Bomgar is a great process and performance management app with remote desktop access which you can also use for mobile. It has a lot of great features, I've had a pretty solid tracking performance with it.

Cons: I think they could work more in a better looking interface, I also think that the learning curve might take some time since it's a little complex to understand at first.

I love Bomgar

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that I can let a consultant into our SIS without giving him an account. I can also give college access to our SIS without giving them an account.

Cons: It's hard to keep track of who is requesting access. I don't like the fact that I can't tell who is requesting access.

Overall: I have realized that someone trying to fix our software who needs access but not an account is wonderful.

Bomgar software review

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bomgar is the best remote support software which allows you to work on multiple places at same time by helping different teams at a time and we will always have the users permissions in first place and the jump client feature in it is indispensable and has lot of options like screen share,file transfer and remote command shell etc.,

Cons: The only thing I observed and thought that it would be great if we have it is no copy paste option from my computer to remote computer.

Overall: It's the best remote software I have ever used one before.

Connect System using Bomgar is virtual connect

Jan 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If there is physics distance and the one who is not aware about your project or your system Bomgar will help you to out of the problem.

I can easily connect with my system through this software and i can share the screen.

All the files i can access including i can chat with the guy who is connected with my system for better understanding.

It also helps to call audio with the same.

For this i have to download the file and

Cons: There is nothing that can be suggest for the software team as it is fulfilling the requirements of the software.

It is completely succeed in fulfilling it's purpose of creation.

Overall: I use this software to connect with my junior if they stuck somewhere so i can ho through their code and try to resolve their issue.

Capterra loader

Best business tool for remote customer support

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: There are so many ways to use this tool, and so many ways to implement it into your business. Not only does it integrate into your ticket system, it can also work with schedules of employees, and those are just the perks. The main feature of doing remote support works like a charm. Worth the money and worth having as a resource for support.

Cons: I was not part of the implementation process so cost could be a factor. Also there can be a lot of front end work to get this set up, but once you do it does work well.

Fast, easy and hassle free

Oct 04, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - it's a fast and very easy to use

- ability to share and invite other reps

- multi platform tool

- allows to annotate on a screen

- saves session recording in the cloud

- integrates with salesforce

I like this tool a lot because it is very easy to use, customers just run a small app and that's it. I does not matter if a customer uses Mac or Windows. I also like the fact I have access to machine specs, can annotate on a screen and all of this is saved to the cloud as a video file so the screen sharing session can be reviewed later by colleagues.

Cons: - does not allow to access mobile devices, e.g. iOS or Android

- does not allow for VOIP communication (just screen share/control and text)

The biggest gripe is that we cannot communicate with customers using voice when sharing a screen, there is only chat available.

Overall: It integrates with Salesforce and it is very easy to use, requires minimum actions from customers to run it. This helps to save time a lot as I do not need to add any additional annotations to Salesforce or spend time explaining how to run this tool.

Capterra loader

Life support for tech-stupid doctors like me.

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: If I knew how to fix a tech problem I'd be an IT person. I'm a Doctor and middle aged. I can't figure chit out sometimes. Baumgar lets a virtual tech fairy drop in on your screen while offering reassuring noises by phone so the IT help desk can talk me down off my tech ledge.

Cons: I like getting rescued by IT help desk personnel before my homicidal urges to shove my fist through the monitor screen take over. It has prevented several heat attacks and a stroke or two when I got trapped inside the 2nd worst platform known to humankind, which is nextgen. If there were a baumgar rescue team to save victims trapped inside the number one worst platform Avitar, that would be excellent.

Overall: Baumgar for the tech impaired clinician is like penicillin when you've got gonnorrhea.

Essential tool for remote clients

Oct 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Without this software we would be unable to support 80% of our customers. The ability to be remoted into a client machine in a matter of seconds is essential, and Bomgar makes it easy.

Cons: My biggest complaint is when working on a Mac that is running Parallels, the swapping between systems can occasionally be clunky and require input from the end user

Overall: Remote support for hundreds of users

Great product!

Jan 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using this product is something else, I really enjoy hopping from desktop to desktop in a short amount of time.

Cons: I'm not sure on the pricing, I just used this product extensively for years...

Overall: Bomgar is a great management tool, I love easily being able to hop from one desktop to another with ease. It is a nice option for both technicians and end users.

And once setup is complete there is like nothing to maintain.

Recommendations to other buyers: It works, it really works!

Best Professional Screen Sharing Tool

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use with customers. Send them a link, ask them to agree to terms,and within 1 minute you're sharing.

Cons: I wish that the mobile options worked just a little better

Overall: I used BOMGAR to connect with customers to help them with computer and mobile device issues. You can tell someone 1000 times how to do something, but if you can show them with screensharing, it cuts down on call times and chat times.

Mostly great, streamlined support client

Aug 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: - Providing support sessions to users is made simple through session keys and a web portal

- Provides ease of screen/file sharing, allowing for fixes to be made quickly and easily

- Security implementation through forcing agents to request elevated rights for software installations allows the user to stay current on what the agent is doing on the system

- Plenty of features included a queue for sessions, copy/pasting from agent to user, and the likes.

Cons: - Certain features stop functioning varying by session

- Copy/pasting can be be faulty, occasionally stops working

- Time out times for dropped connections varies, sometimes 5 minutes, sometimes less.

Bombtastic

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and ability to set recordings for interactions. This allows for work to be double checked during training as well as accountability when permissions are required. Easy to use and navigate . No hidden complications and super easy to brand as your own.

Cons: Nothing . Works as described and is easy to understand.

Overall: Excellent.

Bomgar Review

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the fact that this is an appliance based support tool and NOT a SaaS model. The product works great.

Cons: I hate the fact that the hostname and cert name is tied to software build. If you want to change the ssl cert name, you have to get support to rebuild a software version for you. Who does that? It's ridiculous and soo 1990's

Bomgar has helped me help users on many occasions

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Working in Arizona, helping users remotely, instead of walking out in the 110 degree weather, is much more appreciated and Bomgar makes that happen.

Cons: Bomgar sometimes has some problems connecting to users. It's not something that happens all the time but when it does, I have to send the user an email to have them accept the remote session

Bomgar is a cloud-based remote support solution suitable for businesses of all sizes.

May 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bomgar is a leading remote support , access and identity management solution that facilitates a controlled connection to any device in the world a good software with many lucrative other functions that complement very well the long distance remote connection,it's quite stable software with very fast connecting speed.

Cons: Bomgar has high price and sometimes seen performance hit in hot standby mode when we had to go for switch-over between two devices. switch-over is not seamless.

Valuable and Efficient

Dec 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes troubleshooting end user's issues more efficient with a secure and reliable connection because it greatly reduces the need for a tech to have to visit the work station. When there is 500+ end users this is an extremely valuable software to use.

Cons: Communicating to the end users who are new to using this software on how to get the portal via URL and downloading the session can be confusing. Other than that, It is good software to use when troubleshooting.

Capterra loader

Bomgar is time saver application

May 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bomgar is super easy to setup and use that even we didn't need any training to explain it to our staff. It is the complete product for remote support. It's the most secure platform that I used. You can remote your host PC from everywhere which makes it great about access. And we can easily check our workers work-flow without interrupting them.

Cons: We are running small company and we use only its main features. Maybe there are more great tools which we didn't even know about them. And when it comes to say the things that we least like, it will be random disconnections. It sometimes freeze and shut down and you have to start it again.

Amazing for customer support

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Being able to see the customer's screen while trouble shooting is amazing. The software allows you to use a cursor to point at things on the customer's screen. Bomgar also allows you to to take screen shots of the customer's screen. Starting the screen sharing process is as easy as sending the customer an email.

Cons: At times the cursor does not show on the customer's screen. Other times it is a little slow for the connection to the customer's screen after pausing screen sharing.

Excellent Product

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ability to handle any issues remotely that we have, we can transfer files, quickly handle emergency issues, now we can even remote to smart phones and support

Cons: occasional freezing is the only issue that i have, other than that the software is great

Overall: We are able to manage and maintain support for all of our companies computers with this tool.

Capterra loader

Does the job

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to support clients remotely to provide support or resolutions.

Cons: A bit 'bulky'. Seems like a lot of software for a straightforward task.

Overall: Bomgar allows me to remote into customer computers to provide support or solutions. The software suite seems a bit big, but the functionality is there. I imagine it is geared strictly for enterprise level companies.

Excellent

Nov 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to remote into people machines to assist users with software installation

Easy to troubleshoot issues

Cons: Can't use administrator log in with out loosing connection, Unable to keep the connection it doesn't allow me the full rights

Overall: I was able to learn how to remote into users machine

Chat whist working with user if they can't be on the phone

Easy Way to Get Remote Help

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's fast. I click a button, type in a provided session key, click a link, and the IT person is taking control of my computer in an instant. I've used lots of similar software to get remote assistance and this is by far the simplest, fastest one I've come across.

Cons: There seem to be a lot of error boxes that can pop up in the beginning of the process if you don't have the exact right things installed to be compatible with Bomgar. The software works anyway, oddly, but you have to find the error box that pops up behind another window and hit OK before you can move forward. It doesn't diminish the functionality of the software itself, it's just a bit annoying.

Very robust remote desktop support application

Nov 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bomgar makes remoting into another users PC effortless. It also provides easy options like the bomgar button that allows users to grant access during a support session without having to direct them to a url or download a software client

Cons: It requires a separate login from the support techs Active Directory credentials to login to the portal. This may just be how it was setup at our location though

Overall: it gives us an easy way to help users remotely when they have computer issues

Capterra loader

Best privileged access tool I've ever used

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is that it's a no-nonsense tool. It's very straightforward to use. Most of the features I've imagined it should have, they have it. Even when you improvise about what feature it should have, you get surprised it has it, so it's very intuitive to use. I also really like a lot the documentation, it's very clear and every pitfall you might find has been well-covered with very good reasoning, they have invested in having a proper documentation that actually respects your time.

Cons: Access to mobile devices sometimes is a bit clumsy, or undercooked for the high quality they've already shown you to access desktop and server computers. It's probably not their fault, since Android and Apple iOS are very restrictive with their security models and compartmentalization of applications.

Overall: Works very well, makes privileged access management and remote support very easy. Connect whenever you want to and with the confidence the channel is secure and pretty fast. I couldn't be happier with this product.

Capterra loader

Must have for technicians

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, if you are in the business of supporting customer and end users remotely this tool is a must have as it will allow to support basically any platform out there.

Cons: Price... Bomgar is not cheap when compared to other solution but you get what you pay for.

Overall: Great experience, highly recommended to any business.

Capterra loader

Secure, feature-packed remote control

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that sessions are logged and that it is a very secure remote control solution that fits our needs well.

Cons: What I like the least about the software is probably going to be the price of each license. For an organization the size of ours, Bomgar licensing is quite costly.

Overall: Secure and reliable remote control abilities.

Bomgar is a good support program

Dec 29, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Bomgar remote support is a good program with a lot of great features. Remotely connecting to user computers is really easy and fast with Bomgar.

Cons: The only bad part about the Bomgar remote support program is the cost. I have noticed that similar programs are much less expensive per license.

Great for as emergency or on the fly use

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can easily walk a customer through running this platform and getting remote access. Very low user input needed and it is a blessing when a user is having issues if you can help them get you access in as few steps as possible.

Cons: No con's, platforms works great. Never had a connection issue or a complaint from an end user.

Overall: Really helpful where a dedicated remote management tool is not feasible. Perfect for clients who travel or where a lightweight IT footprint is needed.

I used Bomgar for six years and was never disappointed

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is highly configurable, easy to use and manage. Support is great.

Cons: If you have an appliance and it goes down, you need to wait for a new one to be sent. They will give you a cloud site to use in teh meantime, but it is not ideal.

Overall: It did everything I needed. I have no complaints. The tools were very useful.

Bomgar Efficient

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Its quick to connect to a remote computers. We use this tool widely at work space by IT teams to connect to Remote machines for all the debugging activities.

Cons: there is no cons for this software bomgar

Overall: quick and efficient. Widely used at our workplace by IT teams for debugging activities in the remote systems.