# BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2010 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86962/Bomgar/reviews --- BeyondTrust Remote Support 4.6 (2010) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BeyondTrust Remote Support Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SQ Sebastián Q Cybersecurity Manager SRConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established.“ February 15, 2025 Priyanka S Head of Growth MarketingComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Its bit pricey, especially for smaller teams.“ January 6, 2025 Priyanka S Head of Growth MarketingComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities.“ January 6, 2025 DS David S Informatics Technical Service SpecialistHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.“ April 10, 2023 JJ Jonathan J Network AdministratorHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more.“ May 13, 2024 Aditya S StudentComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or device.“ February 17, 2023 NW Nathan W EngineerAutomotive, 10,001+ employeesUsed the software for: 1-2 years. “This allows our IT department to be decentralized, and our engineers to be decentralized as well.“ June 6, 2024 WT Wajeeha T Search Engine EvaluatorOutsourcing/Offshoring, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device.“ February 18, 2023 ## Showing most helpful reviews Showing 1-25 of 2010 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Temitope P. System Administrator Telecommunications Used the software for: 2+ years ### "Easy to use remote support solution" August 27, 2022 5.0 The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. Pros Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. Cons For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing BeyondTrust Remote Support TeamViewer for Enterprise use will require the software to be installed on the end-user PC and licensed but we couldn't do that because as soon as the pandemic came all users already started working from home. Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Great working remote support tool but UI is outdated" April 24, 2026 5.0 Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. Pros Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. Cons The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Managed by an old MSP and needed something different Review Source VL Vince L. Director Application Development Information Services Used the software for: 1-2 years ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" March 21, 2025 2.0 Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. Pros I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications Cons The system is very poor in managing Remote Desktop screen resolutions. Review Source SQ Sebastián Q. Cybersecurity Manager SR Consumer Services Used the software for: 1-2 years ### "BeyondTrust is required for remote access control " February 15, 2025 5.0 It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. Pros What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. Cons Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because we didn't have control of these tools and the license are too expensive than a BeyondTrust license. Review Source CM Cristian M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Great Remote Support Solution For Business " December 16, 2024 5.0 Pros We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. Cons All features works. No problems to report. Switched from [Apple Remote Desktop](https://www.capterra.com/p/236342/Apple-Remote-Desktop/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) The switch was informed by affordability of BeyondTrust Remote Support and hos easily it adapts to business needs. Review Source Jessica B. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Amazing features" August 28, 2020 5.0 I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! Pros Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain Cons There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reason for choosing BeyondTrust Remote Support because it had all the right features we were looking for and it was a friendly negotiation process Review Source Justin J. Ceo Information Technology and Services Used the software for: 1-2 years ### "Best remote software " May 26, 2022 5.0 Pros Very easy to use juts email the link to the client and its secure and very user friendly I like the nudge function the most Cons None that I have notices so far the software does what we need it to Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Numerous issues with that software constantly disconnects Review Source Kendall P. Senior IT Engineer Telecommunications Used the software for: 2+ years ### "Remote Support with ease" December 13, 2019 5.0 By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations. Pros The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded. Cons I don't have any cons with the software. Reason for choosing BeyondTrust Remote Support Quality and options Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) VNC product was very limited and discontinued Review Source AA Ahmed A. EMEA Global Service Desk Lead Information Technology and Services Used the software for: 2+ years ### "Bomgar 3 years honest review" February 28, 2025 4.0 I use Bomgar on daily basis for the past 3 years. As an IT manager/lead, a live chat monitoring feature is required Pros Ease of use for analysts & users Remote in feature Machine control feature User machine access elevation feature Reverse screen share & granting control feature Chat/session transfer/invite feature Session automatically reconnects if customer machine reboots quickly Cons No option for live chat monitoring as a team manager Only access is full machine monitoring access Review Source LB LaSheena B. Solution Analyst Information Technology and Services Used the software for: Less than 6 months ### "BeyondTrust Is The Shadowing Tool You Didn't Know You Needed" April 11, 2025 5.0 My overall experience with BeyondTrust Remote Support has been easy, reliable and convenient. Pros Beyond trust is a reliable shadowing tool. Very up to date and easy for users and end users to use. I love the key generation feature and ready link to quickly share with the end user during support. Cons At this time, their are no complaints has the application provides I expected. Review Source CA Colin-James A. Apprentice Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Amazing Platform for any IT department" June 13, 2024 4.0 Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support Pros The ease off access. You can clearly see every feature straight on the homepage. It is also very secure and overall one of the best remote support software I have used. Cons The thing i liked the least was sometimes it is unable to see what computer is turnt on but that is solved by a simple restart of the software Review Source JL Juan L. Ingeniero Computer Hardware Used the software for: I used a free trial ### "It is always useful to have a site support and that makes everything easier and easier." September 29, 2021 5.0 Optimize your customers experience when requesting technical support on the public portal. Issue reports created can be configured to appear in the issue submission form drop-down menu to encompass a list of the most common support issues your customers are experiencing. customers. Pros It is designed to manage your users and your software Bomgar. The Bomgar Appliance is the central point of administration and management for the Bomgar software, allowing you to log in from anywhere with Internet access and thus be able to download the support technician console. Cons The syntax for the installation with EXE is complicated, it should be more pleasant so that users do not resort to contradictions in its use. Review Source VR Verified Reviewer customer service Retail Used the software for: 6-12 months ### "a Review for Remote Support" April 15, 2022 5.0 Overall, I would suggest this product because it consistently performed all of the activities we required. Pros There were various aspects of this software that I enjoyed. The first was how simple it was to operate; it was incredibly intuitive. Second, the help was always available right away; I never had to wait for someone on the other end to help me. I used the software on a weekly basis to help me traverse multiple systems and their problems. Finally, I appreciated the depth of knowledge that the techs who assisted me with my systems h Cons this software is moderately to highly priced, and the customer support is weak. My session would occasionally drop out or hang up. Review Source VR Verified Reviewer Search Engine Evaluator Outsourcing/Offshoring Used the software for: Less than 6 months ### ""Comprehensive Review of Remote Support Software: Features, Functionality, and Pricing"" February 18, 2023 5.0 Remote support can be a highly effective way to provide technical assistance and troubleshoot issues with remote devices. It enables support personnel to access and control remote devices from anywhere with an internet connection, which can save time and reduce costs associated with on-site visits. Pros I liked most security features such as encryption, access control, and session recording, which can help to protect sensitive information and prevent unauthorized access. Cons Dependency on internet connectivity: Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device. Review Source Matt G. IT Systems Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Must-Have even if you have other remote access tools" November 4, 2021 5.0 This is a critical service for us. It's low hanging fruit and is very easy to manage and maintain. If you're on the fence about what to do in this space, don't wait any longer. You will love this tool, I am confident as a 15+ year IT veteran. Pros The ability to elevate permissions on a machine you are connected to remotely is invaluable. This tool just works and it's easy to use, so new help desk and support personnel take to it like ducks to water. Cons I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's clunky or hard to navigate, so I really have no complaints here. Review Source DH David H. Senior System Analyst Hospital & Health Care Used the software for: 2+ years ### "Remote support " January 13, 2023 5.0 I have loved using this software to assist people. It's easy to use, easy to access, and gives me the ability to help anyone anywhere! Pros I love that I can connect to anyone that has internet access. If Parents are having trouble using our image transfer software, I can remote in and assist them in getting imaging to the hospital. Cons I really can't say there is anything that I don't like about this software. Maybe one issue would be to allow elevated privileges automatically when the user is an administrator of the system. Review Source SRM Subba Rao M. Manager Operations Management Consulting Used the software for: 2+ years ### "A geniuine feedback about remote support" December 15, 2022 4.0 Pros On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep. Cons 1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency. Review Source pV prasun V. Manager Information Services Used the software for: 2+ years ### "Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns" April 6, 2023 5.0 Pros I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients. Cons I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help. Review Source NW Nathan W. Engineer Automotive Used the software for: 1-2 years ### "Seems a little sketchy at first, but works well" June 6, 2024 5.0 It's been good! It works well and seems to have good performance. Pros Allows for anyone in our IT security services to access and help our vast network of engineers. This allows our IT department to be decentralized, and our engineers to be decentralized as well. Cons Communicating while remote access is difficult. We end up using a separate chat system to communicate while troubleshooting. Review Source AF Anna F. Analyst Hospital & Health Care Used the software for: 2+ years ### "Beyond Trust" November 26, 2023 5.0 My overall experience has been good. I like Beyond Trust remote support better. It is easy to use and easy to give the link to our end users. In addition, if I am having an issue with my computer, the Help desk uses Beyond Trust remote support. Pros I like this product better than our previous software. Beyond Trust remote support is a lot easier to use. Cons I do not have anything negative to say about Beyond Trust remote support. Review Source FS Faried S. Support Account Manager Computer Software Used the software for: 2+ years ### "A Powerful Remote Support Tool" May 5, 2022 4.0 Pros Being able to remote control pretty much anything out there that has a browser is such a pleasure. Even mobile phones are no problem! There is no fuss, no inaccurate screen displays, no permissions to tinker with like in Teams meetings - it just works!! plain and simple. I can easily involve one of my colleagues in a running session by adding him to the session. Cons The only thing that I can complain about is that there is no voice chat feature, but I've managed with text chat for over a decade, so no big deal!! Review Source jean pierre S. Analyzing remote support Arts and Crafts Used the software for: 6-12 months ### "Analyzing remote support" February 22, 2023 5.0 Mi experience has been good, from the firts fay of use it was easy for me Pros I like its ease of use and that it saves the information of each session that I start as a follow-up Cons I like everything, but I would like them to add the 2FA sistem, since this would protect more information that may be important or confidential. Review Source Rowena Joy R. IT Support Specialist Information Technology and Services Used the software for: 1-2 years ### "One of the best platform to connect or control a device remotely" April 12, 2023 5.0 With Remote Support - we can assist users remotely. We do not need to go on-site to troubleshoot. It saves our time and also help the users real time. Pros What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool. Cons Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues. Review Source VR Verified Reviewer Quality Manager Financial Services Used the software for: 2+ years ### "Remote Assistance Made Easy" January 30, 2021 5.0 We have been using Bomgar for about 5 years now and it has proven useful especially for real time chat remote assistance for our colleagues in the organization as well as our external clients. This software allowed us to track all forms of conversations, what our employees are doing during remote connection and helps us identify process improvements. Pros I primarily use Bomgar to remote assistance with my peers, direct reports and clients. Aside from remote assistance I also use Bomgar to refer to review requests of potential escalations, running chat report conversations and ticket management. Being in the QA team part of my job is to ensure service excellence is provided while maintaining customer confidentiality and Bomgar provides thus layer of assurance for us and our clients. Cons Sometime Bomgar takes time to load or having sync issues. Customer already entered the session key but still we cannot see the customer connected from our end. May be due to current work from home set up caused by the pandemic, internet connectivity plays a role in this minor challenge. Although for our organization, we can only store Bomgar sessions for up to 30 days but I guess that is due to some contractual agreements which are out of our control. Review Source NV Nicola V. Quality Administrator Information Services Used the software for: 2+ years ### "Life with Remote Support" January 12, 2023 5.0 Pros How easy it is to use and the importance of having this software for when working from home or in a number of different locations. Great security and ideal for staying in touch and communication. Cons Can freeze at times but that is based more on your Internet connection. Review Source Similar Products Featured ## Related categories [Remote Support](https://www.capterra.com/remote-support-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.