# BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2010 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86962/Bomgar/reviews --- BeyondTrust Remote Support 4.6 (2010) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BeyondTrust Remote Support Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Secure and efficient remote access 94% positive reviews out of 714 Most users report remote support enables secure, reliable device access, reducing downtime and eliminating the need for on-site visits. Oguzhan S IT Specialist, 11 - 50 employees. "BeyondTrust Remote Support has greatly enhanced our remote support operations." High cost and licensing barriers 58% negative reviews out of 192 Most users comment pricing is expensive, with licensing models and upfront costs making it difficult for smaller organizations to justify. Versatile screen sharing capabilities 94% positive reviews out of 127 Most reviewers describe screen sharing as intuitive, enabling real-time troubleshooting, collaboration, and secure remote access across platforms. Lag and slow response times 59% negative reviews out of 128 Most reviewers find performance and speed can suffer from lag, delays, and slow file transfers, often tied to network quality. Comprehensive technical support tool 89% positive reviews out of 112 Most reviewers indicate technical support is responsive, allowing quick issue resolution and remote assistance regardless of user location. Frequent connectivity interruptions 68% negative reviews out of 92 Most users report connection issues, including dropped sessions and instability, especially with weak or fluctuating internet connections. ## Showing most helpful reviews Showing 1-25 of 2010 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Temitope P. System Administrator Telecommunications Used the software for: 2+ years ### "Easy to use remote support solution" August 27, 2022 5.0 The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. Pros Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. Cons For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing BeyondTrust Remote Support TeamViewer for Enterprise use will require the software to be installed on the end-user PC and licensed but we couldn't do that because as soon as the pandemic came all users already started working from home. Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Great working remote support tool but UI is outdated" April 24, 2026 5.0 Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. Pros Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. Cons The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Managed by an old MSP and needed something different Review Source VL Vince L. Director Application Development Information Services Used the software for: 1-2 years ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" March 21, 2025 2.0 Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. Pros I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications Cons The system is very poor in managing Remote Desktop screen resolutions. Review Source SQ Sebastián Q. Cybersecurity Manager SR Consumer Services Used the software for: 1-2 years ### "BeyondTrust is required for remote access control " February 15, 2025 5.0 It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. Pros What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. Cons Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because we didn't have control of these tools and the license are too expensive than a BeyondTrust license. Review Source CM Cristian M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Great Remote Support Solution For Business " December 16, 2024 5.0 Pros We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. Cons All features works. No problems to report. Switched from [Apple Remote Desktop](https://www.capterra.com/p/236342/Apple-Remote-Desktop/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) The switch was informed by affordability of BeyondTrust Remote Support and hos easily it adapts to business needs. Review Source Jessica B. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Amazing features" August 28, 2020 5.0 I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! Pros Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain Cons There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reason for choosing BeyondTrust Remote Support because it had all the right features we were looking for and it was a friendly negotiation process Review Source Justin J. Ceo Information Technology and Services Used the software for: 1-2 years ### "Best remote software " May 26, 2022 5.0 Pros Very easy to use juts email the link to the client and its secure and very user friendly I like the nudge function the most Cons None that I have notices so far the software does what we need it to Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Numerous issues with that software constantly disconnects Review Source Kendall P. Senior IT Engineer Telecommunications Used the software for: 2+ years ### "Remote Support with ease" December 13, 2019 5.0 By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations. Pros The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded. Cons I don't have any cons with the software. Reason for choosing BeyondTrust Remote Support Quality and options Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) VNC product was very limited and discontinued Review Source Radek T. Owner Information Technology and Services Used the software for: 6-12 months ### "Remote support service for de" May 31, 2021 5.0 Having clients that demand high-grade security when remotely accessing their computers, both in software deployment and further IT support matters, Bomgar offers a complete variety of security features - 2 Factor Authentication, extremely useful vault system for sensitive credentials storage for further use, variouse forensics system and many more. Pros Security options - Bomgar is a king in this field. 2FA and especially vault system is deserves a true gold medal in this category. For companies that are specialized in very sensitive services, security while getting an IT support services is crucial, especially during a remote access session. Cons In Europe it's still hard to convince a client to Bomgar as it's not as well-known out here as TeamViewer. But after some briefing, it gets easier every time. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We needed to step-up with security features for some of our clients. Review Source AA Ahmed A. EMEA Global Service Desk Lead Information Technology and Services Used the software for: 2+ years ### "Bomgar 3 years honest review" February 28, 2025 4.0 I use Bomgar on daily basis for the past 3 years. As an IT manager/lead, a live chat monitoring feature is required Pros Ease of use for analysts & users Remote in feature Machine control feature User machine access elevation feature Reverse screen share & granting control feature Chat/session transfer/invite feature Session automatically reconnects if customer machine reboots quickly Cons No option for live chat monitoring as a team manager Only access is full machine monitoring access Review Source LB LaSheena B. Solution Analyst Information Technology and Services Used the software for: Less than 6 months ### "BeyondTrust Is The Shadowing Tool You Didn't Know You Needed" April 11, 2025 5.0 My overall experience with BeyondTrust Remote Support has been easy, reliable and convenient. Pros Beyond trust is a reliable shadowing tool. Very up to date and easy for users and end users to use. I love the key generation feature and ready link to quickly share with the end user during support. Cons At this time, their are no complaints has the application provides I expected. Review Source JL Juan L. Ingeniero Computer Hardware Used the software for: I used a free trial ### "It is always useful to have a site support and that makes everything easier and easier." September 29, 2021 5.0 Optimize your customers experience when requesting technical support on the public portal. Issue reports created can be configured to appear in the issue submission form drop-down menu to encompass a list of the most common support issues your customers are experiencing. customers. Pros It is designed to manage your users and your software Bomgar. The Bomgar Appliance is the central point of administration and management for the Bomgar software, allowing you to log in from anywhere with Internet access and thus be able to download the support technician console. Cons The syntax for the installation with EXE is complicated, it should be more pleasant so that users do not resort to contradictions in its use. Review Source VR Verified Reviewer customer service Retail Used the software for: 6-12 months ### "a Review for Remote Support" April 15, 2022 5.0 Overall, I would suggest this product because it consistently performed all of the activities we required. Pros There were various aspects of this software that I enjoyed. The first was how simple it was to operate; it was incredibly intuitive. Second, the help was always available right away; I never had to wait for someone on the other end to help me. I used the software on a weekly basis to help me traverse multiple systems and their problems. Finally, I appreciated the depth of knowledge that the techs who assisted me with my systems h Cons this software is moderately to highly priced, and the customer support is weak. My session would occasionally drop out or hang up. Review Source VR Verified Reviewer Search Engine Evaluator Outsourcing/Offshoring Used the software for: Less than 6 months ### ""Comprehensive Review of Remote Support Software: Features, Functionality, and Pricing"" February 18, 2023 5.0 Remote support can be a highly effective way to provide technical assistance and troubleshoot issues with remote devices. It enables support personnel to access and control remote devices from anywhere with an internet connection, which can save time and reduce costs associated with on-site visits. Pros I liked most security features such as encryption, access control, and session recording, which can help to protect sensitive information and prevent unauthorized access. Cons Dependency on internet connectivity: Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device. Review Source Matt G. IT Systems Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Must-Have even if you have other remote access tools" November 4, 2021 5.0 This is a critical service for us. It's low hanging fruit and is very easy to manage and maintain. If you're on the fence about what to do in this space, don't wait any longer. You will love this tool, I am confident as a 15+ year IT veteran. Pros The ability to elevate permissions on a machine you are connected to remotely is invaluable. This tool just works and it's easy to use, so new help desk and support personnel take to it like ducks to water. Cons I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's clunky or hard to navigate, so I really have no complaints here. Review Source DH David H. Senior System Analyst Hospital & Health Care Used the software for: 2+ years ### "Remote support " January 13, 2023 5.0 I have loved using this software to assist people. It's easy to use, easy to access, and gives me the ability to help anyone anywhere! Pros I love that I can connect to anyone that has internet access. If Parents are having trouble using our image transfer software, I can remote in and assist them in getting imaging to the hospital. Cons I really can't say there is anything that I don't like about this software. Maybe one issue would be to allow elevated privileges automatically when the user is an administrator of the system. Review Source SRM Subba Rao M. Manager Operations Management Consulting Used the software for: 2+ years ### "A geniuine feedback about remote support" December 15, 2022 4.0 Pros On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep. Cons 1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency. Review Source pV prasun V. Manager Information Services Used the software for: 2+ years ### "Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns" April 6, 2023 5.0 Pros I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients. Cons I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help. Review Source Omid A. Product Engineer Computer Hardware Used the software for: 2+ years ### "Beyond trust Remote Support" December 7, 2023 5.0 Beyond trust has been exceptional. They have vast documentation and have served our needs well. Pros Beyond trust Remote Support is the most critical piece of infrastructure in our fleet. We use this to manage clients and in house resources remotely every day. Cons I wish we were able to simply mass deploy this agent as a part of a windows image Reason for choosing BeyondTrust Remote Support We chose beyond trust for its Simplicity and features. Review Source VR Verified Reviewer Software developer Computer Software Used the software for: Less than 6 months ### "Remote support is friendly to use and easy to install " January 6, 2023 5.0 The programme has been a lifesaver for us because it assisted us during the Covid epidemic, when all users were working from home. I suggest this product to any company searching for the ideal remote assistance tool.Our business procedure and compliance level have improved as a result. Additionally, we were able to meet the agreed-upon internal SLA. Pros optimum software, We can manage our work remotely because of this. I'm able to inspect and manage devices remotely thanks to Beyond Trust. I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device camera sharing. Cons Beyond Trust includes a trial edition and is easy to use, therefore I can't think of any drawbacks. Review Source AP Adam P. IT Technician Information Technology and Services Used the software for: 6-12 months ### "Essential Tool for Business! " April 9, 2023 4.0 It is a very useful tool for IT support, troubleshooting, and collaboration purposes. Pros I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface. This makes it easy for my clientele to get started with the tool and to navigate its functions. One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session recording capabilities. This helps my clients feel more confident that their data and systems are secure while using the tool. Cons I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool. Review Source KW Kevin W. GIS Coordinator Utilities Used the software for: 2+ years ### "The easiest and most secure way to access your network" August 11, 2023 5.0 Pros It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be. Cons Different types of connections have different abilities, which can cause problems. Review Source LC Luis C. IT Manager Architecture & Planning Used the software for: 2+ years ### "Life Saver - Supporting Remote Staff" December 15, 2022 4.0 Our end users are happy that we can provide support without being too complicated. Tell them to go the portal, select our name and off we go. Pros The ease of use and the scalability of using scripting while troubleshooting with our end users is now easier. Cons The UI layout could benefit from a refresh to make things easier on the eyes. For advanced users its great, but for our service desk depart could benefit from a streamline UI. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing BeyondTrust Remote Support We were hooked, once we saw the demo Review Source RJ Rebecca J. MONITOR Security and Investigations Used the software for: 2+ years ### "Nice Bang for your Buck!" December 13, 2022 5.0 My overall experience has been nothing but great with the support that my company is able to give me remotely. Pros Remote support is great when it comes to working from home, we have the ability to have tech support at our fingertips instead of waiting for repairs or resolutions. Cons There is nothing that i strongly dislike about this program! Review Source VR Verified Reviewer Senior Engineer - Information Security Information Technology and Services Used the software for: 6-12 months ### "Ideal Remote Support Tool with Comprehensive Password Management Capabilties" May 2, 2023 4.0 A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly. Pros The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive. Cons Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements. 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