--- title: "BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2011 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86962/Bomgar/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- BeyondTrust Remote Support 4.6 (2009) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of BeyondTrust Remote Support Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background.“ April 24, 2026 Elizabeth M Endpoint SupportInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “No zoom in feature that I can find, so it is sometimes hard to see the user's screen.“ July 30, 2026 SQ Sebastián Q Cybersecurity Manager SRConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established.“ February 15, 2025 DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “UI could be updated for sure as it just overall looks old.“ April 24, 2026 DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything.“ April 24, 2026 Priyanka S Head of Growth MarketingComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Its bit pricey, especially for smaller teams.“ January 6, 2025 Priyanka S Head of Growth MarketingComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities.“ January 6, 2025 DS David S Informatics Technical Service SpecialistHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.“ April 10, 2023 ## Showing most helpful reviews Showing 1-25 of 2009 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VB Vaseem B. Solution Architect ### "Secure, Convenient SSH Access with Easy Setup and Team Collaboration" November 9, 2026 4.5 I don't need individual usernames; I log in to BeyondTrust Remote Support and create SSH access directly. Pros I find BeyondTrust Remote Support handy and secure, like having multi-factor authentication. I can collaborate with my team and grant access to specific resources for particular groups. I also like that I can log in and create SSH access without needing individual usernames. With the provided guidelines, setup was very easy. Cons Nothing Review Source Elizabeth M. Endpoint Support Used the software for: 1-3 years ### "Easy to Use and Convenient Remote Support Software" July 31, 2026 5.0 Pros It's extremely easy to use. I love that I can see the computer's information on the sidebar without having to look through settings. Cons No zoom in feature that I can find, so it is sometimes hard to see the user's screen. It does disconnect sometimes. Review Source DN David N. IT Operations Manager Used the software for: 3-5 years ### "Great working remote support tool but UI is outdated" April 28, 2026 5.0 Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. Pros Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. Cons The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. Review Source sunder S. Business Development Manager Used the software for: Less than 1 year 5.0 November 6, 2026 AI summary based on a full review This tool increases efficiency and first call resolution rates while ensuring secure connections with features like privileged password management and session recording. The high licensing costs and limited features for certain environments are notable limitations. Log in to unlock the full review, detailed ratings, and pros & cons VL Vince L. Director Application Development Used the software for: 1-3 years ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" March 26, 2025 2.0 Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. Pros I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications Cons The system is very poor in managing Remote Desktop screen resolutions. Review Source R Reviewer Cybersecurity Manager SR Used the software for: 1-3 years ### "BeyondTrust is required for remote access control " March 3, 2025 5.0 It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. Pros What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. Cons Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. Review Source Temitope P. System Administrator Used the software for: 3-5 years ### "Easy to use remote support solution" September 12, 2022 5.0 The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. Pros Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. Cons For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. Review Source R Reviewer Customer Service Representative Used the software for: 1-3 years ### "Amazing features" September 2, 2020 5.0 I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! Pros Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain Cons There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue. Review Source Justin J. Ceo Used the software for: 1-3 years ### "Best remote software " May 27, 2022 5.0 Pros Very easy to use juts email the link to the client and its secure and very user friendly I like the nudge function the most Cons None that I have notices so far the software does what we need it to Review Source Kendall P. Senior IT Engineer Used the software for: 3-5 years ### "Remote Support with ease" December 18, 2019 5.0 By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations. Pros The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded. Cons I don't have any cons with the software. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Remote support service for de" June 1, 2021 5.0 Having clients that demand high-grade security when remotely accessing their computers, both in software deployment and further IT support matters, Bomgar offers a complete variety of security features - 2 Factor Authentication, extremely useful vault system for sensitive credentials storage for further use, variouse forensics system and many more. Pros Security options - Bomgar is a king in this field. 2FA and especially vault system is deserves a true gold medal in this category. For companies that are specialized in very sensitive services, security while getting an IT support services is crucial, especially during a remote access session. Cons In Europe it's still hard to convince a client to Bomgar as it's not as well-known out here as TeamViewer. But after some briefing, it gets easier every time. Review Source Ahmed A. EMEA Global Service Desk Lead Used the software for: 3-5 years ### "Bomgar 3 years honest review" March 3, 2025 4.0 I use Bomgar on daily basis for the past 3 years. As an IT manager/lead, a live chat monitoring feature is required Pros Ease of use for analysts & users Remote in feature Machine control feature User machine access elevation feature Reverse screen share & granting control feature Chat/session transfer/invite feature Session automatically reconnects if customer machine reboots quickly Cons No option for live chat monitoring as a team manager Only access is full machine monitoring access Review Source R Reviewer Solution Analyst Used the software for: Less than 1 year ### "BeyondTrust Is The Shadowing Tool You Didn't Know You Needed" April 14, 2025 5.0 My overall experience with BeyondTrust Remote Support has been easy, reliable and convenient. Pros Beyond trust is a reliable shadowing tool. Very up to date and easy for users and end users to use. I love the key generation feature and ready link to quickly share with the end user during support. Cons At this time, their are no complaints has the application provides I expected. Review Source Juan Carlos L. Ingeniero Used the software for: I used a free trial ### "It is always useful to have a site support and that makes everything easier and easier." October 4, 2021 5.0 Optimize your customers experience when requesting technical support on the public portal. Issue reports created can be configured to appear in the issue submission form drop-down menu to encompass a list of the most common support issues your customers are experiencing. customers. Pros It is designed to manage your users and your software Bomgar. The Bomgar Appliance is the central point of administration and management for the Bomgar software, allowing you to log in from anywhere with Internet access and thus be able to download the support technician console. Cons The syntax for the installation with EXE is complicated, it should be more pleasant so that users do not resort to contradictions in its use. Review Source VR Verified Reviewer customer service Used the software for: Less than 1 year ### "a Review for Remote Support" April 19, 2022 5.0 Overall, I would suggest this product because it consistently performed all of the activities we required. Pros There were various aspects of this software that I enjoyed. The first was how simple it was to operate; it was incredibly intuitive. Second, the help was always available right away; I never had to wait for someone on the other end to help me. I used the software on a weekly basis to help me traverse multiple systems and their problems. Finally, I appreciated the depth of knowledge that the techs who assisted me with my systems h Cons this software is moderately to highly priced, and the customer support is weak. My session would occasionally drop out or hang up. Review Source VR Verified Reviewer Search Engine Evaluator Used the software for: Less than 1 year ### ""Comprehensive Review of Remote Support Software: Features, Functionality, and Pricing"" February 20, 2023 5.0 Remote support can be a highly effective way to provide technical assistance and troubleshoot issues with remote devices. It enables support personnel to access and control remote devices from anywhere with an internet connection, which can save time and reduce costs associated with on-site visits. Pros I liked most security features such as encryption, access control, and session recording, which can help to protect sensitive information and prevent unauthorized access. Cons Dependency on internet connectivity: Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device. Review Source Matt G. IT Systems Supervisor Used the software for: 3-5 years ### "Must-Have even if you have other remote access tools" November 8, 2021 5.0 This is a critical service for us. It's low hanging fruit and is very easy to manage and maintain. If you're on the fence about what to do in this space, don't wait any longer. You will love this tool, I am confident as a 15+ year IT veteran. Pros The ability to elevate permissions on a machine you are connected to remotely is invaluable. This tool just works and it's easy to use, so new help desk and support personnel take to it like ducks to water. Cons I really struggle to find anything I don't like about this tool. If anything, perhaps a more modern looking interface would be desirable, but it's not like it's clunky or hard to navigate, so I really have no complaints here. Review Source R Reviewer Senior System Analyst Used the software for: 3-5 years ### "Remote support " January 16, 2023 5.0 I have loved using this software to assist people. It's easy to use, easy to access, and gives me the ability to help anyone anywhere! Pros I love that I can connect to anyone that has internet access. If Parents are having trouble using our image transfer software, I can remote in and assist them in getting imaging to the hospital. Cons I really can't say there is anything that I don't like about this software. Maybe one issue would be to allow elevated privileges automatically when the user is an administrator of the system. Review Source R Reviewer Manager Operations Used the software for: 3-5 years ### "A geniuine feedback about remote support" January 6, 2023 4.0 Pros On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep. Cons 1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns" April 10, 2023 5.0 Pros I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients. Cons I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help. Review Source Omid A. Product Engineer Used the software for: 3-5 years ### "Beyond trust Remote Support" December 8, 2023 5.0 Beyond trust has been exceptional. They have vast documentation and have served our needs well. Pros Beyond trust Remote Support is the most critical piece of infrastructure in our fleet. We use this to manage clients and in house resources remotely every day. Cons I wish we were able to simply mass deploy this agent as a part of a windows image Review Source R Reviewer IT Technician Used the software for: Less than 1 year ### "Essential Tool for Business! " April 18, 2023 4.0 It is a very useful tool for IT support, troubleshooting, and collaboration purposes. Pros I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface. This makes it easy for my clientele to get started with the tool and to navigate its functions. One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session recording capabilities. This helps my clients feel more confident that their data and systems are secure while using the tool. Cons I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool. Review Source R Reviewer GIS Coordinator Used the software for: 3-5 years ### "The easiest and most secure way to access your network" August 16, 2023 5.0 Pros It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be. Cons Different types of connections have different abilities, which can cause problems. Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "Life Saver - Supporting Remote Staff" December 26, 2022 4.0 Our end users are happy that we can provide support without being too complicated. Tell them to go the portal, select our name and off we go. Pros The ease of use and the scalability of using scripting while troubleshooting with our end users is now easier. Cons The UI layout could benefit from a refresh to make things easier on the eyes. For advanced users its great, but for our service desk depart could benefit from a streamline UI. Review Source R Reviewer MONITOR Used the software for: 3-5 years ### "Nice Bang for your Buck!" December 21, 2022 5.0 My overall experience has been nothing but great with the support that my company is able to give me remotely. Pros Remote support is great when it comes to working from home, we have the ability to have tech support at our fingertips instead of waiting for repairs or resolutions. Cons There is nothing that i strongly dislike about this program! 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