# Page 3 | BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2009 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86962/Bomgar/reviews --- BeyondTrust Remote Support 4.6 (2009) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BeyondTrust Remote Support ## Showing most helpful reviews Showing 51-75 of 2009 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use dV daniel V. ingeniero mecanico Mechanical or Industrial Engineering Used the software for: 1-2 years ### "trabaja en equipo con soporte remoto" April 9, 2023 4.0 me parece excelente lo uso en mi empleo todo los dias para acceder a archivos que no tengo a mano y solucionar algunos problemas tecnicos Pros poder resolver problemas técnicos con los clientes a distancia así mismo poder ahorrar tiempo en la ejecución de lo mismo teniendo mayor precisión al ver lo que esta sucediendo en la pantalla del cliente o simplemente buscar archivos de forma remota cuando no se esta en el sitio Cons dependencia de conexión a internet si no hay internet sencillamente el programa no sirve, y en cuanto a la seguridad tiene ciertos riesgos al acceder de forma remota si no se toman las medidas adecuadas Review Source Aloima Daniela C. Asistente administrativo Capital Markets Used the software for: 6-12 months ### "Calidad & Garante." January 5, 2023 5.0 Ha sido de gran apoyo en cada proyecto ejecutado y formado en el equipo de trabajo. Nos a dado la mejores estrategias para ejecutar en nuestro proyectos. Pros Hemos formado una calidad exacta en trabajo conforme a nuestro clientes gracias a esta increíble herramienta. Cons Se debilita un poco con trabajo con terceros. Review Source VR Verified Reviewer supervisora Construction Used the software for: I used a free trial ### "Con un clic para ayudarte" February 21, 2023 5.0 Pros Tienes las característica necesarias para realizar un soporte agradable, fácil y sin problemas desde cualquier lugar del mundo, facilitando así al cliente una solución rápida y eficaz Cons Como es un software de soporte remoto requieres internet, en tal caso de que se caiga alguna conexión es inservible y no se podrá brindar el soporte adquirido. Review Source Omid A. Product Engineer Computer Hardware Used the software for: 2+ years ### "Beyond trust Remote Support" December 7, 2023 5.0 Beyond trust has been exceptional. They have vast documentation and have served our needs well. Pros Beyond trust Remote Support is the most critical piece of infrastructure in our fleet. We use this to manage clients and in house resources remotely every day. Cons I wish we were able to simply mass deploy this agent as a part of a windows image Reason for choosing BeyondTrust Remote Support We chose beyond trust for its Simplicity and features. Review Source RM Robert M. Sales Rep Environmental Services Used the software for: 1-2 years ### "Using Bomgar to connect with and fix remote computers" May 9, 2022 5.0 Technicians actually drove the use of this software, they had greater needs than ours in terms of how deeply the connection would allow us to penetrate the machine, and this worked for both them and us. Pros A great software that was significantly more well featured than some that only would connect to the computer but not allow us to work on the computer Cons There was no significant downside to using this software, it always worked properly. Review Source CJ Changdae J. IT support Banking Used the software for: 6-12 months ### "My freind for IT support" February 9, 2023 4.0 The initial setup is not very intuitive. It can be challenging to find the exact options that work for a specific environment. App deployment can be tricky with the installer deleting after installation. Pros I am an IT support. The size of company is the 30 people. So I use this program so frequently. I can support them as soon as possible. Cons The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing BeyondTrust Remote Support I can use this program easlier. The UI is more comportable. Review Source VR Verified Reviewer Software developer Computer Software Used the software for: Less than 6 months ### "Remote support is friendly to use and easy to install " January 6, 2023 5.0 The programme has been a lifesaver for us because it assisted us during the Covid epidemic, when all users were working from home. I suggest this product to any company searching for the ideal remote assistance tool.Our business procedure and compliance level have improved as a result. Additionally, we were able to meet the agreed-upon internal SLA. Pros optimum software, We can manage our work remotely because of this. I'm able to inspect and manage devices remotely thanks to Beyond Trust. I can support my collaborators as if I were right by their side thanks to its functions including screen sharing and remote control, file sharing, and mobile device camera sharing. Cons Beyond Trust includes a trial edition and is easy to use, therefore I can't think of any drawbacks. Review Source Rahul P. Senior software engineer Industrial Automation Used the software for: 2+ years ### "Simple tool for remote support as well as your general IT support." December 15, 2022 5.0 Pros This tool is a combination of simplicity as well as power. The tool offers various features in a very simplistic UI and making it pretty good combination of usability as well as user functionality. Cons Nothing as such, I didn't find anything that was a drawback for this Software. However, The look and feel of this application can be improved as per the latest Windows applications. Review Source AP Adam P. IT Technician Information Technology and Services Used the software for: 6-12 months ### "Essential Tool for Business! " April 9, 2023 4.0 It is a very useful tool for IT support, troubleshooting, and collaboration purposes. Pros I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface. This makes it easy for my clientele to get started with the tool and to navigate its functions. One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session recording capabilities. This helps my clients feel more confident that their data and systems are secure while using the tool. Cons I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool. Review Source Sergey M. Manager, Technology Infrastructure and Compliance Hospitality Used the software for: 2+ years ### "Providing remote support to every user - priceless!" July 4, 2018 5.0 All-inclusive remote support solution at your fingertips. Nothing like helping remotely an executive, who is traveling and urgently needs IT assistance. Pros Powerful solution for every IT Administrator. Not only you can remotely assist virtually every user on your network, you can also invite external representatives, should there be a need. Another feature that I like specifically is being able to present, where a remote user can see your screen. This can be used for training purposes. Recording can always be benefitial. Seamless AD integration and policy assignment helps with user administration. Pretty much set it and forget it service. While there are many competitors out there, I would always go with Bomgar. Cons Cost! This product is expensive. I mean, it's worth every penny for what it does, but getting such solution for your company may be a challenge. Another problem that I noticed is the Bomgar console for Mac users. While a Mac user can connect to the workstations and servers, that already have the jum client installed, an ability to "jump" to any workstation is not there. For such instances, I have to use my Bomgar cosole on the PC. Review Source KW Kevin W. GIS Coordinator Utilities Used the software for: 2+ years ### "The easiest and most secure way to access your network" August 11, 2023 5.0 Pros It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be. Cons Different types of connections have different abilities, which can cause problems. Review Source Lucky U. Project coordinator Construction Used the software for: Less than 6 months ### "Remote support is the best remote control program over computers and devices " February 12, 2022 5.0 Very good Pros 1\. Easy to connect with computers and devices 2. ) is a safe secure software and private way to allow personnel to share your computer Cons 1\. Unable to see what your technician are doing all times Review Source LC Luis C. IT Manager Architecture & Planning Used the software for: 2+ years ### "Life Saver - Supporting Remote Staff" December 15, 2022 4.0 Our end users are happy that we can provide support without being too complicated. Tell them to go the portal, select our name and off we go. Pros The ease of use and the scalability of using scripting while troubleshooting with our end users is now easier. Cons The UI layout could benefit from a refresh to make things easier on the eyes. For advanced users its great, but for our service desk depart could benefit from a streamline UI. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing BeyondTrust Remote Support We were hooked, once we saw the demo Review Source VR Verified Reviewer Quality Manager Financial Services Used the software for: 2+ years ### "Remote Assistance Made Easy" January 30, 2021 5.0 We have been using Bomgar for about 5 years now and it has proven useful especially for real time chat remote assistance for our colleagues in the organization as well as our external clients. This software allowed us to track all forms of conversations, what our employees are doing during remote connection and helps us identify process improvements. Pros I primarily use Bomgar to remote assistance with my peers, direct reports and clients. Aside from remote assistance I also use Bomgar to refer to review requests of potential escalations, running chat report conversations and ticket management. Being in the QA team part of my job is to ensure service excellence is provided while maintaining customer confidentiality and Bomgar provides thus layer of assurance for us and our clients. Cons Sometime Bomgar takes time to load or having sync issues. Customer already entered the session key but still we cannot see the customer connected from our end. May be due to current work from home set up caused by the pandemic, internet connectivity plays a role in this minor challenge. Although for our organization, we can only store Bomgar sessions for up to 30 days but I guess that is due to some contractual agreements which are out of our control. Review Source RJ Rebecca J. MONITOR Security and Investigations Used the software for: 2+ years ### "Nice Bang for your Buck!" December 13, 2022 5.0 My overall experience has been nothing but great with the support that my company is able to give me remotely. Pros Remote support is great when it comes to working from home, we have the ability to have tech support at our fingertips instead of waiting for repairs or resolutions. Cons There is nothing that i strongly dislike about this program! Review Source NV Nicola V. Quality Administrator Information Services Used the software for: 2+ years ### "Life with Remote Support" January 12, 2023 5.0 Pros How easy it is to use and the importance of having this software for when working from home or in a number of different locations. Great security and ideal for staying in touch and communication. Cons Can freeze at times but that is based more on your Internet connection. Review Source MZ Mauri Z. Sistemista Information Technology and Services Used the software for: 1-2 years ### "Remote support" February 7, 2023 3.0 Pros La facilità nel registrare e salvare le sessioni Cons L accesso non vigilato non sempre funzionava a volte si è stati costretti a ricontattare il cliente per poter accedere Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Perché volevo provare software nuovi Review Source VR Verified Reviewer Senior Engineer - Information Security Information Technology and Services Used the software for: 6-12 months ### "Ideal Remote Support Tool with Comprehensive Password Management Capabilties" May 2, 2023 4.0 A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly. Pros The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive. Cons Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Review Source Mathew F. Area Manager - Africa Financial Services Used the software for: 2+ years ### "Support your team with Remote Support. " December 8, 2022 5.0 Pros 1\. Screen sharing - works well in training or online meetings2. Instant message 3. Allow easy access, actually you’ll not need to be trained how to use, it’s self educational 4. Easy for even clients to understand on their own 5. Remote access is my best feature, I can be able to remote access my colleagues laptop/ desktop when we’re not even together as long as there’s internet access6. Customer service is excellent, very responsive 7. It’s pocket friendly, not overpriced 8. The mobile app really comes in handy, you don’t have to work from office or home or even carry with you laptop, a smartphone is enough9. Remote Support offers a wide variety of tools10. Configurations are simple Cons None that I can tell, I like it and can’t wait to see more developments and upgrades in future Review Source TB Terris B. Web Support Telecommunications Used the software for: 6-12 months ### "Beyond Trust Remote Support" November 30, 2023 4.0 Overall I like using it, I was able to screen share and successfully assist my customers. Pros I like the ability to screen share with members so I can see what they see because most of the time its just user error why members had issues. Cons When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share. Review Source Andrew James D. Owner Law Practice Used the software for: 2+ years ### "Day to day use" May 16, 2022 5.0 Pros I cannot say enough nice things about the product. If you want to have "in-house" IT without actually having them in house, this is what you MUST have! Cons I cannot think of a single negative thing to say about Bomgar Review Source Cam P. IT Administrator II Higher Education Used the software for: 2+ years ### "Bomgar gives us total access to all aspects of pc troubleshooting. Saves thousands/year in travel!" December 14, 2017 5.0 Greatly reduced travel costs for branch office desktop support. Faster response for client issues. Recovered hundreds of hours of travel time. Pros Access to troubleshoot most pc's and devices even from my phone. Love the ability to script actions that are repetitive on most pc's (set registry keys, install applications, run utilities). I can share remote sessions with other support specialists when needed. Jump clients allow me to initiate support sessions easily with our regular client base or on servers. We even use it to train individuals on new software or processes. License pools - a few licenses allow multiple techs to log in and out as needed. (we use 6 licenses with around 25 support specialists) Cons Cost is the biggest con. Up front cost and annual maintenance is pricey, but the cost savings from reduced travel pay for it easily. Audio from remote systems is not available, making troubleshooting of sound issues more difficult. Review Source AO Angelica O. Ads Assessor Computer Networking Used the software for: 6-12 months ### "A very pleasant discovery" December 21, 2022 5.0 Very positive. She has really made my work remotely at home, very often taking away the difficulty of physically reaching the workplace! Pros I have been using this software for a long time to manage my work from home but still have access to my computer at work. Especially during the COVID, in fact, my employer he advised me to use it to manage all the programs and archives on the device present at work, but from the comfort of home. Appreciate that there is a code you need to enter to enable access on the other computer, but then there is the possibility of saving the connection between devices to speed up access. Also the program is fast, intuitive and quick and up to now, it has never bugged or crashed. Truly an outstanding find Cons Very often the connection can be lost, due to wifi or router shortages, so it is essential to have a stable connection to have a smooth use of the program. I would like the possibility to remove the cursor of the other device, to have a cleaner view. Review Source AM Amit M. Director Education Management Used the software for: 6-12 months ### "Best Remote Support Software with maximum features" September 28, 2022 5.0 Overall I am a very satisfied customer of this software Pros Simple to use, file sharing, password protection, remote access on multiple computer systems and real-time chat are the best features of this software. Cons I don't find any feature which is missing in the software , I am overall a satisfied customer of this software Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing BeyondTrust Remote Support Features and Customer Support Review Source MC Michael C. Senior Information Systems Support Specialist Higher Education Used the software for: 2+ years ### "Remote Support made easy" April 9, 2021 5.0 We have been using Bomgar for many years(10+) and one of the best parts of the system is that it records video of the interaction with the end customer. We appreciate this. Rarely, but it has occurred once or twice a customer complains that we "modified" their system. When playing back the recorded session, it was shown that we did not. Upgrades are very easy and we perform them once a year at a minimum. Pros Bomgar remote support allows our small IT staff to be able to connect with our remote users simply and efficiently. Go to our support website - provided by Bomgar - and connect with any of the IT staff online. We can then connect to your endpoint, and quickly resolve problems. Quicker than determining through a telephone call what is going on. Cons To be honest, Bomgar remote support is fully featured and is at a point where the functionality is already in the system. Review Source Similar Products Featured