# Page 4 | BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2010 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86962/Bomgar/reviews --- BeyondTrust Remote Support 4.6 (2010) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of BeyondTrust Remote Support ## Showing most helpful reviews Showing 76-100 of 2010 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Luz D. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Bomgar Remote Support - " September 17, 2021 5.0 Very good. Pros We use it for Tech support for our customers. With it installed I can request to take control of the User PC and solve the issues or determine a problem very quickly. Without it, I need to use a webex and guide the user step by step on how to show me specific information (like IP Address or the Windows version, etc), which is very time consuming. Bomgar allows me to act as if I am physically right there at the User PC without leaving my desk! Cons License prices are expensive. We had to cut down and only use it for a very limited number of TechSupport team, and the rest of them had to use Webex or go in person to the users. Review Source PR Pushkar R. Desktop Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Best Remote tool easy to Access no extra permissions required " November 5, 2022 4.0 Overall experience is good but need to upgrade file sharing feature this is very bed Pros Real time sharing is very good some of remote tool is very painful they will ask lots of Permission to access client r user machine & working with all domain & non-domain & mac machine also this is the best featur Cons After sharing the file through this then main screen is stuck remote is working very slowly this is very bed Review Source VR Verified Reviewer Bomgar review Health, Wellness and Fitness Used the software for: 2+ years ### "Bomgar review" October 22, 2019 4.0 Overall it works as advertised. It also integrates with a couple Service desk tools on the market which allow you to launch a remote session from within an external Service desk system. Pros Bomgar is an excellent program for remote control over computers and servers. We use it extensively on the Helpdesk when helping customers remotely. Its easy to use and doesn't require alot of skills to initiate a session. Cons I would like to see it have a less chatty agent on systems. The agent communicates with the main server quite a bit. I would also like to see it not have an agent for every remote session. This requires updating the agent on every machine when an update comes available. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing BeyondTrust Remote Support It was a more solid program. Review Source BZ Boris Z. IT Admin Farming Used the software for: 2+ years ### "Bomgar Beyond Trust" February 15, 2023 5.0 Pros Easy to train helpdesk how to use it. Very easy to add clients and remote users to login via URL. Many reach features such as running powershell, scripts, copying files, looking at system info Cons Sometimes after a long reboot, does not reconnect. Need to close session and re-open, that's pretty much eay Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing BeyondTrust Remote Support Feature rich. Review Source Tyler L. Technical Support Specialist Used the software for: 2+ years ### "Bomgar is one of the most commonly used remote connection softwares, and has proven reliable." August 1, 2018 4.0 Bomgar allows the quick set-up of remote connections to computer systems. It's especially beneficial when working with users who may not feel comfortable working in-depth with computers, as it requires just a simple download to get set up. The fact that it removes itself after use is a wonderful feature that makes it perfect for one-time uses, such as customer support. Pros Bomgar is quick to download and run, and is able to be pinned to the computer it's running on, allowing the remote connection to be opened and connected to later. When you're finished using it, disconnecting will close and uninstall the Bomgar program, ensuring the system cannot be accessed further. Cons It's very rare, but I have encountered issues where pinning a Bomgar connection can cause issues on Windows Server 2008. This does not occur on all servers running Windows Server 2008, but at this time it is unclear what is causing this issue. A regular, non-pinned session will not cause any issues. This is also not the software to use if you plan on making repeated connections to a computer. Every time it runs it must be downloaded and ran, vs options like LogMeIn, which can be installed and run in the background so whenever the connection is needed you can remotely access the computer. Review Source VR Verified Reviewer Manager Biotechnology Used the software for: 1-2 years ### "Great tool for seamless IT support" September 12, 2020 5.0 Bomgar has been a real lifesaver during the pandemic as we all work from home. It is compatible with our VPN meaning that it can be run whether we are on the corporate network or personal WiFi. Although sometimes the connection can take a second try to fully connect, but it is always a very stable connection for easy troubleshooting. Pros It allows for seamless transition from user control to support control without constantly losing connection. It even has a convenient chat window so that support can communicate with the user while remote control is ongoing. The connection remains stable even when the computer is restarted, which is great for installations and upgrades. Although we don't use the ticket feature very much, it integrates seamlessly with our existing IT support ticket platform to allow quick and consistent follow up for issues. Cons There are a lot of permissions that this software needs to be granted, which is always a constant struggle for our IT support to get across to employees. For remote access, the user needs to download the unique access executable file, and then grant permission for it to run and give access to the specialist. Additionally, after a few seconds, another permission window should pop up - but sometimes it does not, which requires the entire process to be repeated. The chat function, while it exists, is not the most streamlined since it requires the user to take control of the pointer. We usually choose to troubleshoot verbally over the phone as remote access is ongoing. Review Source VR Verified Reviewer Operational Manager Hospital & Health Care Used the software for: 6-12 months ### "Remote Access with High Precision " May 17, 2022 5.0 Cost Effectiveness tool with all the features needed Pros Unattended access, sharing screen, multi session handling, file-sharing...etc & cost-effectiveness in managing several problems with limited human resources existence Cons The price is great regarding the efficacy, wishing just to have a 5 year license with upgradable features Review Source CE Chad E. Helpdesk Coordinator Construction Used the software for: 2+ years ### "Great remote support software!" May 1, 2023 5.0 Pros The ability to pin endpoints and have quick and easy access to them makes supporting our users so much easier. I can literally take a call and be in their machine withing 10 second of the user telling me their issue. Cons Remote support for mobile devices is a bit more involved. It requires the user installing the remote support app, entering site URL and session key, and enabling screen recording (for iOS devices). It's still not terrible, but it would be nice to have a quicker option. Probably just a limitation of mobile devices though. Review Source AS Ankur S. system Administrator Information Technology and Services Used the software for: 6-12 months ### "Easy to use " October 3, 2022 4.0 Pros the most usefull feature is that like we can performe all admin task without user intervention Cons i don't think so that anything need to add because Teams is Multitasking app where its already fullfill users Review Source MM Matt M. Service Desk Lead Information Technology and Services Used the software for: 2+ years ### "Amazing Remote Support Product" August 18, 2021 5.0 This product was simply amazing and still considered to be the best one I have ever used to this day. Pros The best thing about this product is that it is agentless. Just to be able to have a user to go a portal and click the session was so easy. Cons I do not have any cons about this product. Review Source Shawn C. IT Director Construction Used the software for: 2+ years ### "Best product for remote support with a small footprint. " March 24, 2023 5.0 Very positive. I use it daily to support end users across many platforms. Pros Ability to remotely control a variety of devices with no massive infrastructure. Cons Interface can be a little tough to navigate. Review Source Felipe L. Ceo Wholesale Used the software for: 6-12 months ### "Incrível ferramenta de suporte remoto " May 11, 2023 5.0 Pros Adoro o sistema Remote Support para atendimento de suporte para meus clientes e fornecedores com essa ferramenta proporcional um atendimento mais humanizado . Cons As vezes o carregamento com o servidor é um pouco lento proporcionando mais tempo de espera. Sua interface poderia ser mais rápida. Review Source NR Nicholas R. Software Support Technician Computer Software Used the software for: 2+ years ### "Best secure remote support software I have ever used!!" March 7, 2018 5.0 A clean, professional, and impressive way to support a customer or client. Pros I really like this software for starters. I convinced my department manager at my previous job to purchase it because of it's functionality, reliability, and integration to other software. It is great for tier based support from tier 1 receiving calls to escalating it to tier 2 and tier 3. The transition from each tier and group that we had for certain calls was smooth. Another bonus and like was the type of devices/operating systems it support in it's remote support service. Also, the integration to other products that we used along with our actual product. That part was a beauty to setup and see work with zero issues. Overall the best in my book. Just wish my current job could afford to purchase Bomgar (fingers crossed). Cons There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. The patching process could use some attention for user ability or someone not as experienced in networking etc. Review Source RC Rishikesh C. Support Engineer Information Technology and Services Used the software for: 2+ years ### "Beyond Trust Review" October 4, 2022 4.0 Overall satisfied with the App & using this tool for more than three year . Pros Beyond trust(Bomgar) is very lightweight, easy to deploy & manage in respect of end users & remote technicians. Cons Video communication is missing & file transfer speed slowness which could improve to give much better transfer speed. Review Source VR Verified Reviewer Director of Operations / Lead IT Technician Information Technology and Services Used the software for: 2+ years ### "Good Remote Software, but not the Greatest" July 29, 2019 4.0 the remote function of this software is flawless with at least a 99.8% success and speed rating. it allows us to connect immediately and securely to our client without worrying about disconnects or slowdowns or any other possible issues that may arise with a breach of the connection due to hackers. Pros I like the fact that the speed and security of the connection to the remote client are quick and secure without any drops except only on a few occasions which was found to be a bug in the release of one of the installers they had released. Cons the file transfer capability and continuity needs improvement. there were issues at sometimes with larger files where the software would just simply quit on a client system and would not resume. we made sure that the client system was more than above standard for handling a file transfer as we usually do this on a higher end workstation or server. this creates a severe impact with not only the client,but with our company as well when performing remote diagnostic services where files need to be uploaded to us. Reason for choosing BeyondTrust Remote Support i chose it due to the fact of testing out this product in an environment prior to purchasing and deploying. Review Source VR Verified Reviewer Business Owner Computer Networking Used the software for: 1-2 years ### "BomGuard is an excellent support tool" March 16, 2019 4.0 Overall experience was positive. We were able to get the tool approved and used as a standard within our group. We also generated a process that allowed other departments to use the tool. There were several groups that supported other tools, but with the data, we generated during beta, we were able to get it approved. We would recommend. Pros We’ve been using BomGuard for about 1 year. The tool is a little too hard to get used to, but once you learned tricks it very useful. Features are really good for what we use it for. It’s flexible and very user-friendly. I was part of a team that helped evaluate if the tool can be used as part of our IT solution. Once we had the tool setup, it was pretty easy to use. Cons We tested BomGuard with several other remote support applications. It wasn’t as robust and feature-rich as the other competing tools. Although the features were enough to be able to support several of our locations. We were able to do workarounds to customize the tool to align with our processes. Review Source Mike M. CEO Computer Software Used the software for: 2+ years ### "Bomgar Makes Remote Support And Client Connection Simple" February 15, 2019 5.0 The Bomgar console allows us to use admin credentials and elevate rights if it becomes necessary. Screen sharing is simple, collaboration from different team members takes a few simple clicks. Bomgar is the top of the line in security. Analysts can see all displays and the session can be either set up by the user or by the client. Bomgar has resolved several high urgency issues for our clients. Bomgar is one of the greatest assets to our company. Pros Bomgar allows users to access and take control of our clients computer using a website. Users are able to access the website from anywhere making connection simple and efficiently enabling us to share files and troubleshoot efficiently. Multiple users are able to log into one remote system. Cons Entering Admin credentials through the console is not always simple. It is sometimes hard to direct clients to the correct Bomgar page. Review Source SH Sameh H. IT specialist Information Technology and Services Used the software for: 2+ years ### "Awesome best Remote tool easy to Access no extra permissions required " December 5, 2022 5.0 Remote Support helped us during the Covid, Easy to deal with it, Easy to finish our tasks in a single place Pros Best software, It helps us to handle our work remotely Cons For me everything is Okay, It has many features Review Source TW TD W. Helpdesk Engineer Information Technology and Services Used the software for: 2+ years ### "Great product, a bit on the pricey side" May 12, 2020 5.0 I provide remote helpdesk support for a wide-range of users from different industries who are seeking immediate assistance and resolution, typically before an onsite visit would be employed. Bomgar, once it is up and running, is a really good remote support tool and I don't mind using it- would like it if the price were not so high, but hey, its the cost of doing business these days! Still a really good product, however. Pros Setting customer's up is pretty easy. I find that when I use Bomgar over other remote support services like TeamViewer or Logmein for example, I think Bomgar's interface for connecting with a customer is smooth and pretty efficient. Cons The way Bomgar implements the elevated privilege feature. If a customer has already agreed to have a remote session with me as an IT Pro, then that function should be a clickable feature BEFORE the session begins and on the client's side. Sometimes after getting connected with the customer, the elevated privileges can become cumbersome and sometimes time-intensive, either because the customer does not know their username and password or attempting to get the privileges as the IT Pro, does not work, because at times Bombgar does not recognize my (correct) admin credentials. Review Source İcŞ İbrahim can Ş. network engineer Telecommunications Used the software for: 2+ years ### " BOMGAR Ease" June 3, 2022 5.0 Approach to our customers I have been fulfilling installation malfunctions and requests by making remote desktop over bomgar for 3-4 years Pros connection is not lost when remote desktop is used for a long time, file exchange is done quickly Cons Since I do a remote desktop due to my job, there is no negative side. Review Source AK Alexander K. Senior Applications Consultant Information Technology and Services Used the software for: 1-2 years ### "BeyondTrust Remote Support reviews" October 26, 2023 5.0 Using it every day to connect to multiple servers to do daily tasks, development and troubleshooting. Pros Easy to use and user friendly. very stable and reliable. using it every day without any major issues. Cons Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far. Review Source Tracy R. Director of Information Technology Non-Profit Organization Management Used the software for: 2+ years ### "Best Remote Support software we have ever used" December 13, 2019 5.0 I use it daily to support our staff all over the world. Pros I like how easy and intuitive it was to get up to speed with using the representative console. Also when we setup new users they have been able to get up and running in a very short time as well. Cons Nothing so far. The main problem is when Apple changes the security requirements for supporting their devices. Beyond Trust is fairly quick to implement changes to their Remote Support in order to support the latest OS releases that Apple has released. Reason for choosing BeyondTrust Remote Support Much better product and I like the support that Beyond Trust provided to their customers. Review Source CM Craig M. Corporate infrastructure engineer Information Technology and Services Used the software for: 2+ years ### "Great tool for remote support" September 23, 2021 5.0 Bomgar has been a great tool for my team to support our clients. Pros I am easily able to support my clients and obtain admin rights on the pc I am supporting. Cons The connection can be slow if the end user doesn’t have a good network. Review Source MP Matthew P. Network Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Powerful and Easy to Use Remote Support Software" July 29, 2021 5.0 By far the best remote support software for help desk administrators. Easy for both the end users and technicians to use. Pros Love how easy it is to share a link with users to remote into their computers. Also like that it hooks in with VNC and other help desk support programs. Cons Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing BeyondTrust Remote Support Bomgar is easier for our users to use. Plenty of tools for our technicians to use and collaborate on troubleshooting issues. Review Source Wendy R. Accountant III / Business Intelligence Analyst Higher Education Used the software for: 2+ years ### "Wonderful to have remote user technical support" January 25, 2019 5.0 This tool has been very useful in helping tech support to quickly help me solve problems that were puzzling to me. I like to try to research and troubleshoot my own problems, but knowing that tech support can remote to my computer makes me more likely to contact them, which does save me time. I know that I'll be able to watch and learn from them as they solve the problem. Pros I am an employee at a university and our IT department uses this software to remote into a user's computer to help troubleshoot problems, install software, etc. It really helps problems to get solved more quickly and easily without requiring a tech to go to various locations. I have also been able to use it as an administrator to help a user with a specific software program that was having an odd problem with the software and to help train that user. I like that both the tech working remotely and the user can both control the keyboard and mouse. It is nice to get notified the whole time that the tech is connected to your machine and when the disconnect is done so you don't have to worry about privacy. Cons As with any remote software, the speed of use can get slow and controlling the mouse can be tricky. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.