# Page 5 | BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2010 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86962/Bomgar/reviews --- BeyondTrust Remote Support 4.6 (2010) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of BeyondTrust Remote Support ## Showing most helpful reviews Showing 101-125 of 2010 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DE Daniel E. Senior Pastor Non-Profit Organization Management Used the software for: 2+ years ### "User-Friendly Remote Support Software" April 30, 2021 4.0 My overall experience with the remote support software was one in which it consistently enabled IT to remotely connect to my interface, evaluate the problem, and effectively solve the issue. Pros This remote support software helped me to communicate my needs and to get them met timely and effectively. Cons I never experienced any issues with using this remote support software. It functioned as intended and caused no memorable issues. Review Source Baasanjargal T. System engineer Computer & Network Security Used the software for: 1-2 years ### "Bomgar is very nicely for remote supporting to customers." April 29, 2022 5.0 Bomgar is very useful for supports engineers like me. That's nice software. Pros That software server is installed on premise on my local network. There's no any delays for using this app. Screen sharing and file transferring features are very super. Also I can access with my team to customer, that's awesome. Cons There is no audio chat feature. If I can talk with customer during remote support. It will be very helpful for troubleshooting issues more quicker. Review Source Jason H. Real Estate Sales Associate Real Estate Used the software for: 1-2 years ### "Bomgar Enables an Organization to Instantly Respond to Its Users" November 13, 2018 5.0 Using Bomgar has greatly increased our ability to support our users and reduce phone calls to our service desk. Pros I love the out-of-the-box ability to route chat sessions based on preset conditions. We have Bomgar integrated with Canvas. Based on a user's role in Canvas, we can route a chat session to appropriate personnel (the routing happens on the Bomgar side). For example, if teacher initiates a chat session, then that person is routed to a different support channel than if a student were to initiate the chat session. This integration is only possible because Bomgar provides an API allowing 3rd party integrations. Cons My biggest complaint is the lack of ability to customize the color of the send button in the chat window. Its default is orange which clashes with our institution's primary color of green. I hope Bomgar provides a method to edit the color of this button. Review Source VR Verified Reviewer Sr. Engineer- Design & Development Automotive Used the software for: 2+ years ### "Remote Support- Tool to resolve concerns remotely" May 22, 2022 5.0 Remote support is most widely used by IT helpdesk to resolve software related concerns remotely of users. Work efficieny and productivity of users get increased by using such tool. Pros Screen sharing feature helps to show concern live to helpdesk. Recording of sessions are useful to resolve matter in future if required. Data sharing can be done in easy manner. Cons It's user interface is not friendly as training session is required to understand this tool before use of same. Sometime session get end off automatically even at stable internet speed. Main backlog is that it don't have audio conferencing during remote session. Review Source CC Chirag C. Chief Information and Technology Officer Insurance Used the software for: 2+ years ### "Remote support made easy" December 6, 2021 5.0 We use Remote Support for all help desk issues that require remote screen sharing and remote support assistance. We have really liked it. We also used it to support a staff member who was on trip to a foreign country. Pros Remote Support is very easy to use for help desk technicians as well as staff members. Cons It's look and feel is still old-school. There are opportunities to make the software look better. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We replaced Zoom video conferencing system with another system and choose Remote Support because it was so specifically designed for help desk and remote assistance. We loved how easy it was to use and was priced reasonably. Review Source Gregory B. it support specialist Computer Software Used the software for: 2+ years ### "faster and safer remote support" May 2, 2023 4.0 Pros with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money Cons Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support. Review Source PS Patricia S. General Manager Food Production Used the software for: 2+ years ### "Best product to have for support! " July 4, 2021 5.0 Overall experience is great! Pros Product met all of my expectations. Highly satisfied. Cons Nothing I didn't not like about the product. It provided all of my needs & is great to have. Easily accessible. Review Source John M. Assistant Communications Director Sports Used the software for: 2+ years ### "Bomgar is essential" October 13, 2020 5.0 Remote support is the key to Bomgar as with it, we are able to allow those who have developed and regularly troubleshoot problems with our scoreboard/videoboard systems to look at all our configurations and run them through tests that we don't have the ability to do on our own. That makes a difference in how we can approach solving the issues and often has gotten us back up and running the same day (within minutes or hours) of discovering the issue. Pros The ability to work with someone remotely to troubleshoot problems with our scoreboard systems and determine if there is a software issue or if it is a hardware issue, saving time and money when it can be done remotely rather than having the companies who help us send a technician on site, which is more expensive for both parties. Cons I think sometimes it takes a while to connect and also has moments where it could be more seamless, but overall the complaints are minimal compared. Review Source VR Verified Reviewer Director Financial Services Used the software for: 2+ years ### "great remote support software " September 11, 2021 5.0 Deployment was easy help desk technicians like using this software and has cut down on travel time to support end users. Pros \- works over firewalls seamlessly - network performance is good, very little buffering and delays - auto scales images from HD / low definition depending upon fiber network strength - works on numerous devices from laptops, to tablets to mobile devices across various operating systems Cons Nothing much to not like - Customer support could be made better for enterprise level servicing Reason for choosing BeyondTrust Remote Support better network performance, less buffering over slow wifi connections Review Source VR Verified Reviewer Web developer Information Technology and Services Used the software for: 6-12 months ### "Excellent tool for remote desktop" March 24, 2023 5.0 Overall experience with remote support is very fantastic and it is thoroughly recommended to use for remote work Pros We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also Cons There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve Review Source JM Jason M. System Administrator Information Technology and Services Used the software for: 2+ years ### "This is amazing remote support" May 15, 2019 5.0 This is almost like the internet for us. When it goes out we are not having a good day. The good and bad to that is that if the internet goes out we are out of this, but other than that we have only had one time where it went out and that was because our device needed to be replaced. Another selling point to it was that we were able to get a backup uploaded to their support and they setup a cloud appliance so we could get right back up and working. Pros I love everything about this product. This is super easy to use, it has tons of great features, its rock solid and they have great support. The remote feature itself is great but that is a small part compared to what all else this can do. You can do just about anything you want or need to computers as you connect. If you are working on specific things and have scripts or software to run, this make it very easy to run those from the console. We have tons of scripts setup to run in the background to fix any number of issues. Cons Honestly the only thing to dislike is the price. This is definitely at the top end of remote support products, but i think it justified by what all you can do with this. Review Source ML Mark L. Owner Information Technology and Services Used the software for: 1-2 years ### "Remote Support" August 26, 2021 5.0 Bascially I have had remote access several times and they used Bomgar.Ii found it easy to be connected to an agent. I liked the screen sharing feature and being able to text the agent along the process, so its real tme discussion about what they are doing, and if you have questions and the info you get comes back to you usually right away. Pros When you hav an issue with your compuer Bomgar is for me the remote acfcess i want . It is easy to get connecetd and follow along and it has screen sharing, chatting and overall seems efficient, effective and valuable. Cons The chat box could be larger so you can see more of oyur message you are writing the remote agent. Reason for choosing BeyondTrust Remote Support When i get remote acfess many times it comes with the support or service and or if possible I try to find out if Bomgar is being used by that service. Review Source FA Fred A. Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Remtoe Support Review" November 9, 2022 4.0 Pros Let's you manage all your machines that are on network from any place. Cons Real time notification still has some bugs and need to improve. Review Source VR Verified Reviewer SharePoint 2013 Enterprise Application Developer Computer Software Used the software for: 2+ years ### "Awesome Value for Money!" September 19, 2018 4.0 Communicating with external customer in efficient way and reducing the support calls and communication count by helping user efficiently. User satisfaction is increasing with ease Pros All customers are not within in your intranet for which you can use some sort of intranet communication tool and then you need something like this which is so seamless you would be astonished. Forget about low bandwidth in the customer end this allows you to connect people from the most remote places. You can take control of external user and do almost everything what you want the users to do. This not only saves time by reducing communication but also keeps the user happy by not walking through the unwanted application specific steps. You can specify what level of access to end user's computer the support team will get which is a awesome feature. Cons The pop up window comes out of no where can be little annoying. I will prefer some sort of message before sudden pop up comes up. Some apple ios specific issues was there which has been reduced with every release. Review Source aK anil K. IT admin Information Technology and Services Used the software for: 2+ years ### "it is excellent application for remotely fix the user's issue" November 22, 2022 5.0 Pros it is friendly to use and easy to install and setup and also user able to download and run fast Review Source VH Vince H. Director ITS Education Management Used the software for: 2+ years ### "Bomgar and customer satisfaction" June 7, 2022 5.0 We are able to support our users across 30+ counties in real-time. Pros The ability to create queues and have our support staff be notified of the request. Cons Love the software bit it s a little expensive. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing BeyondTrust Remote Support The ability to have queues Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Licensing issues Review Source kamrul K. Officer Banking Used the software for: 2+ years ### "Best remote tool" July 17, 2021 5.0 My overall experience is good. Ease of use with high level Security is really relaiable and amazing. Thumbs up for it. Pros Easy to use and beyound trust remote support that we ever used. We can easily connect to remote system wherever we are with secure support. Super remote tool to help us fixing any issues in computer. Cons The settings screen should be improved and the session disconnection is an issue sometimes. Review Source SR Sakshi R. Infrastructure Engineer Information Technology and Services Used the software for: 2+ years ### "Tool for remote desktop connection " October 30, 2022 4.0 Being a infrastructure engineer I am using remote support tool to provide support and help to developers and internal members of organisation.several times we need to support remote employees/developers hence remote support always act as a connecting bridge between me and developers. Also beyond trust remote support allows me to deploy new version or patches on servers without manually login on server which I like the most.Excellent tool for IT engineers, it's easy to use and work with this tool. Pros The best thing is remote support allows users to connect to client's system using link or session key, so it's easy to connect on another's system.My Fav feature of beyond trust remote support is it allows users to share the screen as well screen recording is also easy. The interface is user friendly and establishing a connection with client's system is possible even when internet speed is slow. I would say just give a trial to beyond trust remote support. Cons I would say there is no dislike for beyond trust remote support.it is fullfilling all my needs without any issue. Review Source VR Verified Reviewer Engineer Information Technology and Services Used the software for: 2+ years ### "Not customizable" July 25, 2019 3.0 It was not a great experience due to many issues that remained unsolved. Pros We used the software with our team of 45 Advisors to support our customers mainly through chat and file exchange. The software is a remote support tool and we were told it will also work for what we want to do. Unfortunately, the software did not make it easy enough to meet the demands of our customers. We asked for support which we got at a basic level, but it was not customizable to a degree we were told upon purchase. We have since developed our own internal tool. Cons Not customizable and the support was not good enough to solve all our problems, it only addressed minor or critical issues. Review Source JS Jaime S. IT Business Analyst / SharePoint Administrator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great remote access support tool " June 18, 2020 5.0 As an international company with ports in central and South America and the Caribbean basin , providing Technical Support or training is essential. This tool has allowed us to provide hey see what the user sees approach. When the user indicates that they are unable to perform a specific task or if they're having problems with their PC drivers , etc this application has allowed us to remote access the PC and see exactly what the user is experiencing . It's transparent . Some applications will change the background or graphics when logging on , but with my experience this application has not done that. Pros This tool provides some of the best remote access troubleshooting abilities . The ease of use of this software is outstanding. Functionality and the ability to have users go to a web portal or provide them with a link to download a small package for remote access. I was not directly involved with installations and integrations of this product in our organization but have been told that it was quite simple. Cons I can honestly say I've had no issues with the product . It's performed well . Loaded with features . Nothing that I can say that would be dis concerning Review Source Nathan S. Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "It just works" December 4, 2018 5.0 If you are in an industry requiring frequent remote desktop connections--especially if troubleshooting and providing support for other users--Bomgar is an excellent choice. Pros Bomgar provides an extremely easy solution for connecting to client computers for troubleshooting and support. I love that the remote user doesn't need to have any technical skills to initiate the connection. Ultimately it's just about ease for the clients, and this software provides it. Cons To be honest, I haven't had any real issues with Bomgar. Maybe once or twice a client's computer had trouble using it on an old Internet Explorer connection, but that was not Bomgars software at fault. No real complaints. Review Source VR Verified Reviewer service research Research Used the software for: 1-2 years ### "Remote support is one of the best remote desktop app" June 17, 2021 4.0 remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from Pros what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software Cons what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer is getting old and i tried remote support and better from my opinion Review Source Aimee G. Admin Used the software for: 2+ years ### "Great support tool" July 11, 2017 5.0 Pros My software company uses Bomgar to remotely support our customers. Using this tool we are able to send a user a support link that they then click on to install a small client. This allows us to view their screen in real time to remotely resolve their issues. It is a great tool for both support and training. My IT team likes that you can pin servers to access at their convenience. Cons Pricey but you get what you pay for Review Source VR Verified Reviewer Instructional Technologist Higher Education Used the software for: 6-12 months ### "Intuitive Remote support for easy troubleshooting" August 6, 2022 5.0 Pros I love the mobile support and customer service. Top tier help with any questions. Especially during system. I’ve found that remote help agents can be tricky to setup, however this setup was a breeze! Cons I really wish there was audio features. Typically, I just use my cellphone to make a call if audio is necessary to walk a client through an issue. Review Source Thomas F. It administrator Information Technology and Services Used the software for: 6-12 months ### "Bomgar is one of the best Enterprise solutions for remote support" March 30, 2022 5.0 I've had an overall amazing experience with bomgar and I can't wait to see what else it can do for me in the future Pros The amount of features Bomgar has is incredible and the ability to manage all of your assets, remotely connecting to any pc, and monitor any network device is absolutely incredible for an it service provider Cons Sometimes the software can be buggy and if it's not continually up to date you will run into issues that's what I've learned Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.