# Page 50 | BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 50 - Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2009 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86962/Bomgar/reviews --- BeyondTrust Remote Support 4.6 (2009) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 50 - Reviews of BeyondTrust Remote Support ## Showing most helpful reviews Showing 1226-1250 of 2009 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kaitlynn S. Cost accountant Machinery Used the software for: 2+ years ### "Great Tool for Remote Support" April 3, 2020 5.0 IT uses it to access my machine. Customer Service dept uses it to remote into customer machines. Pros This software makes it easy to let someone remotely access my computer. Cons I have not used it enough to find a con. so far it has met all of my needs. Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: 1-2 years ### "Bomgar remote access saved my project work" November 19, 2018 5.0 Pros IT was easy for the technology helpdesk to take control of my laptop to assist me in saving my project files. The security features and control provided gave me confidence that access was only to the resource that requested it. Cons The ending session message for control took longer to end than wanted. Review Source VR Verified Reviewer Software Test Engineer Computer Software Used the software for: Less than 6 months ### "Best software for secure remote access" June 2, 2019 3.0 Overall it is good, secure and fast. I will recommend to all to use it. Pros 1) bomgar allows us to take control Other’s computer to troubleshoot the issues. 2) we can access other’s system’s files from anywhere using bomgar. 3) it provides reliable connection which allows to securely resolve the issues. 4) this is easy to download and run. Cons Sometimes we need to connect it again and again and give permission many times as connection gets fail due to some unknown reasons. Review Source JK Jill K. Plant manager Chemicals Used the software for: 2+ years ### "Software review " April 15, 2021 5.0 Great application for remote assistance needed anywhere Pros Very nice application for users who need support from a specialist with great easy elfeatures for all users Cons There isn’t anything that I dislike about program I was a general user and probably don’t know all features Review Source GS Greg S. President Education Management Used the software for: 2+ years ### "Love this stuff!" October 19, 2018 5.0 Pros Feature set is fantastic. Very flexible. Cloud offering is a great step forward. Cons Can be less intuitive at times to configure, but once you understand the overall design, it is easy. Review Source RK Robert K. CTO Retail Used the software for: 2+ years ### "Bomgar" April 12, 2019 5.0 Positive! Pros Ability to manage remote connectivity and do so in a controllable/auditable format. Cons There is nothing that I dislike about this software - it's priced well, functions well and has been a goto for me for many years. Review Source JW Janet W. IRA Coordinator Banking Used the software for: 2+ years ### "Bomgar" November 15, 2018 5.0 We helped customers and employees by getting into their computer to solve issues. Pros I liked how it made it easy for customers and employees to allow access for us to their computer Cons It was a little complicated when i first started using it. Review Source SS Shawn S. Account manager Computer Software Used the software for: 2+ years ### "Bomgar was great tool to help customers" December 12, 2019 5.0 Allows me to do my job effectively without necessarily having to be onsite. Pros I liked the ability to either get onto a user's computer and help diagnose the problems with software without having to travel to fix the problem. Additionally, while onsite, I was able to get more technical help from our team while navigating the software to places the user wouldn't know how to do. Cons Occasionally you would lose connection or have to get through a company firewall. However, that is not Bomgar's issue as much as it is Security or internet connection. Review Source DY Diana Y. Mail Services Specialist Education Management Used the software for: 2+ years ### "Excellent software." November 1, 2019 5.0 Excellent and easy to use. Pros Easy for IT department to have access to our computer when a problem arises and very hard for employee to leave his office in order to review computer problem. Cons There is nothing to report at this time. Review Source MGD Md Golam D. Grad Asst. Higher Education Used the software for: 6-12 months ### "It is actually pretty good." July 28, 2021 5.0 Overall, I really like how handy and easily accessible this software is, and can be used from anywhere on the world and for any device. Pros The software is actually pretty good. I was skeptical at first. But now it seems to be good and works well. Cons I think sometimes the wait period is too high. Although it is acceptable due to everything being cyber. overall its good. Review Source WT Wayne T. General Manager Hospitality Used the software for: 2+ years ### "Very user friendly" September 10, 2020 5.0 Very satisfied; it does exactly what we need it to do Pros It is quite easy to get it installed and have the technicians get access to what they need to do Cons It can sometimes take some time to install Review Source FB Francesca B. Head of HR Information Services Used the software for: 6-12 months ### "Remote" December 21, 2022 5.0 Not great Pros Easy to understand and use. It’s easy to nagavigate Cons There is not real integration with BambooHR Review Source VR Verified Reviewer Contact Center Analyst Retail Used the software for: 1-2 years ### "It never fails when I use it!" June 8, 2018 5.0 Super simple to use, especially for people with little experience Pros Very simple to use, the connection time is adequate as it is based on your internet speed. I find it very intuitive . Cons It looks a bit dated, and it has just the basics to go by on a connection to other computers, even though it is robust the user interface it's not very appealing. Review Source FH Frank H. Director of Human Resources Airlines/Aviation Used the software for: 2+ years ### "Used through ADP for remote support." November 13, 2019 5.0 It allows me to quickly problem solve when I need support. Pros I like that it allows either us or ADP to "drive" the software to screen share and explain exactly where we are having issues. Cons Nothing. This is a useful tool for support. Review Source RR Rhonda R. Agent Insurance Used the software for: 6-12 months ### "Safe and easy to use" November 30, 2023 5.0 BeyondTrust is easy and secure and makes using an online support company a breeze. Pros I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies. Cons I do have anything that is negative with BeyondTrust. Review Source VR Verified Reviewer Accountatne Accounting Used the software for: 2+ years ### "Features are Lacking" March 6, 2019 5.0 Pros The abilities in regards to user friendliness are incredible. Cons There are not necessarily a suite of features that can be performed, but maybe that is the point of the software. Review Source VR Verified Reviewer CIO Information Technology and Services Used the software for: I used a free trial ### "Improving Work Life" November 25, 2018 3.0 Pros Gets the job done, can help several people at once Cons Sometimes drops connection of freezes while using Review Source AA Angela A. ACCOUNTING Retail Used the software for: 2+ years ### "Way more efficient than picking up the telephone" October 22, 2021 5.0 We solve everyday kinks in the system and big internal errors all of the time with this form of communication. It connects us to the right person to get the problem corrected every time. Pros I love that its simply a click of a button and tech support is right there with a live person to get your problems taken care of. Cons Not much I don't like about this software. I imagine it could be a little faster at response time but that is with a lot of things. Review Source MF Matt F. Technical Service Manager Biotechnology Used the software for: 2+ years ### "Bomgar is an excellent tool for secure remote connections " June 8, 2018 5.0 Ability to remotely connect to clients and save travel expenses. In addition, the ability to select specific data for transfer can help speed up large data transfers between sites. Pros The wide range of customers open to using Bomgar for secure remote connection for troubleshooting was a major benefit for using this as the primary tool for customer support of external (and internal) clients. Cons While the software was pricey, the quality and features made up for the investment. The user interface is cumbersome at times, but after a few uses it is not a major drawback. For clients who already selected a tool for remote connection, they were reluctant to use Bomgar and pushed for their method of choice which might have already been validated internally. Review Source Wayne M. B. Owner Retail Used the software for: 2+ years ### "Never issues" February 25, 2020 5.0 Pros ease of use and that it pretty much walks you through the steps to have a user sign up Cons I don't have any experience with a con for this Review Source LD Liz D. Practice Manager Law Practice Used the software for: 2+ years ### "Bomgar makes connecting with our IT support effortless" June 17, 2021 5.0 In the many years we have been on the receiving end of Remote Support the only problem that was not able to be solved remotely was an actual hardware failure that needed to be physically replaced. Pros We use a remote IT support team, and that company uses Bomgar to connect to our machines when necessary to address any issues we are having. It's been excellent. Cons My only issue is when using the remote access where our IT support has taken over my machine, I have to wrest control of my cursor (and interrupt what he's doing) in order to talk with him in the chat box. Review Source TD Tristan D. Software Support Specialist Marketing and Advertising Used the software for: 1-2 years ### "Bomgar Review" July 3, 2019 4.0 Pros It made remotely accessing someone's computer easy enough. The installation process was simple enough that most users did not have trouble navigating to the site, downloading it and installing it. Being able to chat with a user and then request remote desktop permissions was useful as well. Cons The design leaves a lot to be desired, and could certainly be improved. Review Source SS Stanley S. Business Applications Director Computer Software Used the software for: 1-2 years ### "BeyondTrust" October 6, 2020 5.0 It has been a good experience. It works well and sync well with Salesforce. Pros Bomgar is a really good tool that the support team uses to remote access the customer's server. It is intuitive to use and easy to train the team on how to use. Cons As with any software, this has gone down a few times. That had put us in a poor position for support when we required support to get this back up Review Source Balwinder P. Student Education Management Used the software for: Less than 6 months ### "Amazingly good" August 31, 2019 5.0 Remote support is I think the biggest one now. It saved my time and efforts. Pros This remote software is a really easy way to access any system which is far away. Troubleshooting is not a tough task of giving instructions to client to solve his issue now. With this software your time will be saved. Cons In reality, I don't dislike anything in this software. I found everything great and when I will find something which will need improvement, I will write about it. Review Source Rashad B. Oner Information Technology and Services Used the software for: I used a free trial ### "Great IT Tech Software" November 21, 2018 5.0 Pros The connection and speed of the program. Cons It wasss all good. No complaint great for IT Comany Review Source Similar Products Featured