# BeyondTrust Remote Support Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BeyondTrust Remote Support Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/86962/Bomgar --- # BeyondTrust Remote Support Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BeyondTrust Remote Support ## What is BeyondTrust Remote Support? BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. ## What is BeyondTrust Remote Support used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/) Top alternative Featured Overall rating Based on 2,009 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 1% Pros & cons Secure, flexible remote assistance Versatile real-time screen sharing High cost and licensing barriers Lag and slow performance concerns Starting price $1995 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BeyondTrust Remote Support?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.beyondtrust.com&name=BeyondTrust Remote Support) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BeyondTrust Remote Support 4.6 (2,009) VS. [4.7 (24,052)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $1995 Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2,005) Ease Of Use 4.6 (11,604) Value For Money 4.4 (1,263) Value For Money 4.5 (8,205) Customer Service 4.5 (1,320) Customer Service 4.4 (7,497) ## BeyondTrust Remote Support alternatives [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month [4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) ## Who uses BeyondTrust Remote Support? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Secure, flexible remote assistance 94% positive reviews out of 713 Most users report remote support offers reliable, secure access to devices, reducing downtime and eliminating travel needs. Samuel P Business Administrator, 10,001+ employees. "Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving transportation costs and timeIt has an ease of use to be able to connect easily and quickly" High cost and licensing barriers 58% negative reviews out of 191 Some users comment pricing is expensive, with licensing models and costs making it difficult for smaller organizations to justify. Versatile real-time screen sharing 94% positive reviews out of 127 Most users comment screen sharing enables effective troubleshooting, collaboration, and guidance across multiple platforms and devices. Hannah M Business Analyst, 5,001 - 10,000 employees. "I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue." Lag and slow performance concerns 59% negative reviews out of 128 Some reviewers indicate performance and speed can suffer from lag, delays, and slow response, often tied to network quality. Adam P IT Technician, 51 - 200 employees. "I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool." Efficient remote technical support 89% positive reviews out of 112 Most reviewers find technical support allows rapid issue resolution and broad coverage without requiring on-site technician visits. Frequent connectivity interruptions 68% negative reviews out of 92 Most reviewers describe connection issues, including dropped sessions and instability, especially with poor or unstable internet. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.7 (290) 67.93% of 290 reviewers that rated this feature as important or highly important With this capability, you can easily and securely access and control remote devices from any location. Reviewers appreciate the seamless setup, platform flexibility, stable connections, and the ability to use admin privileges without user intervention. Real-Time Chat 4.6 (217) 55.30% of 217 reviewers that rated this feature as important or highly important BeyondTrust Remote Support offers integrated real-time chat during sessions. Some reviewers find this helpful for instant communication, multitasking, and resolving issues quickly without needing separate messaging tools or phone calls. Screen Sharing 4.7 (197) 63.45% of 197 reviewers that rated this feature as important or highly important It gives you the ability to share your screen instantly and with high image quality. Users think screen sharing is vital for troubleshooting, training, and real-time collaboration, highlighting its ease of use and strong security. Unattended Access 4.3 (150) 49.33% of 150 reviewers that rated this feature as important or highly important You benefit from being able to access remote machines without user presence. Some users say unattended access is valuable for after-hours support and updates, and they highlight its security and ease of configuration. File Sharing 4.4 (143) 57.34% of 143 reviewers that rated this feature as important or highly important This characteristic lets you transfer files between devices quickly and securely. Reviewers indicate file sharing is easy to use, supports drag-and-drop, and helps resolve issues faster, though a few mention it could be faster. Ticket Management 4.5 (189) 55.56% of 189 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues BeyondTrust Remote Support 37 features Define levels of authorization for access to specific files or systems Control and manage access to company resources Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Add customized logos and colors to align with company branding This characteristic lets you transfer files between devices quickly and securely. Reviewers indicate file sharing is easy to use, supports drag-and-drop, and helps resolve issues faster, though a few mention it could be faster. Move files across different systems or networks Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords BeyondTrust Remote Support offers integrated real-time chat during sessions. Some reviewers find this helpful for instant communication, multitasking, and resolving issues quickly without needing separate messaging tools or phone calls. Notifications that are delivered to users as soon as an event occurs With this capability, you can easily and securely access and control remote devices from any location. Reviewers appreciate the seamless setup, platform flexibility, stable connections, and the ability to use admin privileges without user intervention. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals It gives you the ability to share your screen instantly and with high image quality. Users think screen sharing is vital for troubleshooting, training, and real-time collaboration, highlighting its ease of use and strong security. Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Record active support and chat sessions for auditing and training Transfer a support session to another team member Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user You benefit from being able to access remote machines without user presence. Some users say unattended access is valuable for after-hours support and updates, and they highlight its security and ease of configuration. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Get Advice We can help you find the software with the features you need. Features 4.5 (2,004) 4.5 Based on 2,004 reviews ## Pricing Value for money 4.4 (1263) Free Trial Basic $1,995 Per Month Value for money 4.4 (1,263) 4.4 Based on 1,263 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ SysAid](https://www.capterra.com/p/107225/SysAid/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (1320) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (1,320) 4.5 Based on 1,320 reviews ## User reviews Overall rating 4.6 Based on 2,009 reviews Filter by rating 5(1336) 4(538) 3(116) 2(17) 1(2) Mentioned topic Sorted by most recent LB LaSheena B. Solution Analyst Information Technology and Services ### "BeyondTrust Is The Shadowing Tool You Didn't Know You Needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 My overall experience with BeyondTrust Remote Support has been easy, reliable and convenient. Pros Beyond trust is a reliable shadowing tool. Very up to date and easy for users and end users to use. I love the key generation feature and ready link to quickly share with the end user during support. Cons At this time, their are no complaints has the application provides I expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VL Vince L. Director Application Development Information Services ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 March 21, 2025 Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. Pros I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications Cons The system is very poor in managing Remote Desktop screen resolutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Ahmed A. EMEA Global Service Desk Lead Information Technology and Services ### "Bomgar 3 years honest review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 28, 2025 I use Bomgar on daily basis for the past 3 years. As an IT manager/lead, a live chat monitoring feature is required Pros Ease of use for analysts & users Remote in feature Machine control feature User machine access elevation feature Reverse screen share & granting control feature Chat/session transfer/invite feature Session automatically reconnects if customer machine reboots quickly Cons No option for live chat monitoring as a team manager Only access is full machine monitoring access Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SQ Sebastian Q. Cybersecurity Manager SR Consumer Services ### "BeyondTrust is required for remote access control " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2025 It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. Pros What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. Cons Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because we didn't have control of these tools and the license are too expensive than a BeyondTrust license. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Priyanka S. Head of Growth Marketing Computer Software ### "Reliable and Secure Remote Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2025 Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities. Pros Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done. Cons Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cristian M. IT Manager Information Technology and Services ### "A Great Remote Support Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 16, 2024 Pros We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. Cons All features works. No problems to report. Switched from [Apple Remote Desktop](https://www.capterra.com/p/236342/Apple-Remote-Desktop/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) The switch was informed by affordability of BeyondTrust Remote Support and hos easily it adapts to business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Chris H. Cloud Engineer Information Technology and Services ### "Good Product but Could Use Some Improvements" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 21, 2024 Pros It's a good product for being CJIS compliant, the biggest reason why we chose it. It's secure and mostly does what we need it to go. Cons Taking screenshots and recordings like with ScreenConnect would be nice. Ways to display multiple monitors and transferring files would also be nice. Sometimes it does not accept admin credentials even though we know they are correct, especially Entra credentials Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Had to also start using BeyondTrust because we needed something CJIS compliant Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Colin-James A. Apprentice Mechanical or Industrial Engineering ### "Amazing Platform for any IT department" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 13, 2024 Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support Pros The ease off access. You can clearly see every feature straight on the homepage. It is also very secure and overall one of the best remote support software I have used. Cons The thing i liked the least was sometimes it is unable to see what computer is turnt on but that is solved by a simple restart of the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NW Nathan W. Engineer Automotive ### "Seems a little sketchy at first, but works well" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 6, 2024 It's been good! It works well and seems to have good performance. Pros Allows for anyone in our IT security services to access and help our vast network of engineers. This allows our IT department to be decentralized, and our engineers to be decentralized as well. Cons Communicating while remote access is difficult. We end up using a separate chat system to communicate while troubleshooting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Anna E. phleb E-Learning ### "great buck " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2024 whenever needed customer service helps and I don't have to wait for support on any situation. Pros easy to used with out a doubt very explanatory Cons There is not one as of yet, I am in the process of experimenting with this one and probably others Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/86962/Bomgar/reviews/) Popular comparisons [TeamViewer ONE vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-194565/Bomgar-vs-TeamViewer)[AnyDesk vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-149595/Bomgar-vs-AnyDesk)[Zoho Assist vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist)[Slack vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-135003/Bomgar-vs-Slack)[Supremo Remote Desktop vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop)[Iperius Remote vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-219280/Bomgar-vs-Iperius-Remote) [ISL Light vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light)[ScreenConnect vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-147830/Bomgar-vs-ScreenConnect)[Atera vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-144309/Bomgar-vs-Atera)[RemotePC vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-173304/Bomgar-vs-RemotePC)[SecureLink vs BeyondTrust Remote Support](https://www.capterra.com/compare/86962-170423/Bomgar-vs-SecureLink)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)