--- title: "CommView Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CommView Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/86976/CommView/" page_type: "product" language: "en" --- # CommView Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CommView ## What is CommView? Call accounting and traffic management and analysis with accurate reporting. SaaS or Customer premise application for Avaya, Cisco, Mitel, NEC, Nortel, ShoreTel, Siemens, 3Com or others. ## What is CommView used for? [Telecom Expense Management](https://www.capterra.com/telecom-expense-management-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $77 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CommView?[Manage this product listing](https://www.g2.com/products/commview/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CommView 3.3 (3) VS. [### Microcall](https://www.capterra.com/p/128915/Microcall/) [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $77 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.5 (18) Value For Money 4.0 (2) Value For Money 4.8 (16) Customer Service 4.5 (2) Customer Service 4.9 (18) ## CommView alternatives [FreJun](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/) [4.7 (88)](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/reviews/) Starting price $17.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [eXsight](https://www.capterra.com/p/16338/TEM-Suite/) [4.3 (14)](https://www.capterra.com/p/16338/TEM-Suite/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16338/TEM-Suite/) Highest Rated [MAF ICIMS](https://www.capterra.com/p/160962/MAF-ICIMS/) [5.0 (9)](https://www.capterra.com/p/160962/MAF-ICIMS/#reviews) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160962/MAF-ICIMS/) ## Features Billing for Voice Billing for voice services By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance CommView 13 features ### All Features - Billing for Voice: Billing for voice services - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Caller ID: Identify the number and contact information of a caller before answering the phone - Chargeback Tracking: Track usage and chargeback for disputed transactions/expenses - Cost Analysis: Analyze and calculate business costs - Inbound Reporting: Track and monitor incoming call statistics - Outbound Reporting: Track and monitor outgoing call statistics - Unattended Call Management: Manage calls that were missed or not attended - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Who Answered Log: Track calls answered by employees --- Get Advice We can help you find the software with the features you need. Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic $77.00 Per User,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 3.3 Based on 3 reviews Filter by rating 5(0) 4(2) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent SB Stephanie B. Sr. IT & Telecom Admin Marketing and Advertising ### "Commview" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 2, 2019 Awesome service & customer support Pros Ease of use. Very little issues with the software. Ties in quite well with our PBX. If require support, they are very quick to respond. If the Tech is unable to figure it out, escalates right away. Willing to help shrink databases instead of you have to waste your time doing it. Have been using this software for almost 15 years. Cons There is really nothing that we like least about it. Able to write queries & have reports run when required. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Ambreen Z. student Computer Software ### "free version not enough service" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 February 21, 2019 It wasn't good at all. It didn't work out for me. There is a range of collecting packets in free trial from which you can't check how it works. Pros software layout was good. There were so many options available for sending and receiving data but most o them were not working. Cons It doesn't process enough data packets for collecting data from Another spot. Even basic features were not available in it free version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Guillermo R. University Professor in Telecommunications Enginee ### "Powerful network monitoring software used to capture and analyze packets in the data network" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 16, 2018 Pros \- It has a variety of protocols decoding modules. - The injection of traffic is of great help to perform the practices in the Laboratory. - It has a large number of compatible devices - Students learn to handle it quickly Cons \- The help for the concatenation of files must be improved, I have noticed that the students get a little lost. - Does not work for all operating systems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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