# BizLibrary Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BizLibrary the right Training solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87091/BizLibrary/reviews --- BizLibrary 4.5 (71) [View alternatives](https://www.capterra.com/p/87091/BizLibrary/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BizLibrary Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews GD Genevieve D Learning Experience SpecialistRetail, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “BizLibrary makes it easy for us to assign and track learning initiatives, compliance-based training, certifications, and professional development.“ October 21, 2022 RB Robert B Director - Talent DevelopmentFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “If there is one con, it is the fact that in there effort to keep materials updated, we have had key training lessons that we tie into our programs discontinued and no new options were offered which lead us to have to rewrite our programs.“ March 23, 2023 RB Robert B Director - Talent DevelopmentFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “This service has been a lifesaver to us in that we do not have to scan all the materials available, just the materials returned to us as viable solutions to our needs. “ March 23, 2023 DS Danielle S Senior Corporate TrainerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Along with the poor quality content, we were not impressed with the customer service - especially when considering whether to renew our contract.“ November 2, 2022 LO Laura O HR RepresentativeEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “Some videos are even entertaining--which helps immensely when someone feels they are being 'forced' to watch something!“ May 8, 2023 DS Danielle S Senior Corporate TrainerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some courses included unprofessional language, inappropriate examples, or even rude gestures.“ November 2, 2022 DS Danielle S Senior Corporate TrainerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It was a cost-effective options that provided a library of courses to help us launch our new Learning Management System“ November 2, 2022 JM Jennifer M HR AdministratorMining & Metals, 501 - 1,000 employeesUsed the software for: More than 2 years. “Having to continually click next to see additional names is very time consuming.“ October 19, 2022 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Christopher M. Credit Manager Machinery Used the software for: 1-2 years ### "Great Software for team and Company Wide Training" July 18, 2019 5.0 Pros This software is easy to use when our HR Dept. adds learning assignments and tips for everyone to see. Cons Getting to learn the site itself can be a little tricky to find everything but once you figure it out, its very easy. Review Source BL Bridget L. Training & Development Specialist Insurance Used the software for: 2+ years ### "Software Review" October 19, 2022 5.0 Having a dedicated representative is excellent. No call center or wait. They meet with you regularly and can anticipate your needs, look for content or information for you, or check into an issue. It really takes a lot off of your plate to focus on using the content and not the administrative misc tasks. Pros The features most impactful for our organization has been the ability to export content easily to an external LMS. The course catalogs are easy to browse, the content exports seamlessly and always exports a content list with it. I enjoy the promotional and marketing support to help engage users and the new playbooks and paths are amazing. Please keep making more of those! Cons The inability to modify or remove tests. Some are very detailed and difficult. While retention is important, high level overview of understanding is our goal to keep users engaged in optional training. Review Source Response from BizLibrary October 31, 2022 Bridget- thanks for your review! We are happy to hear that you find ease when exporting content to an external LMS and love using the marketing templates. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary MR Megan R. Technology Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Clunky Admin Experience" May 9, 2020 3.0 My biggest gripe is that the admin UI is so cumbersome that I'm working weekends and need to watch videos to learn how to do things (as opposed to learning on own or reading instructions). I have manged users in dozens of other sites for years (and developed user management components for sites) and never needed to think so deeply. Most of my time in the system is spent trying to figure out if I have a bug to report, or if I simply don't know what I'm doing. It would be very difficult to go a long period without logging in and pick it back up because it follows almost none of the web conventions I'm used to. Pros I like that there's a rating system within the LMS itself and you can provide feedback. Their support reps are very patient. The interface is visually pleasing. Cons Content quality varies video-to-video, so everything needs to be vetted. Administrative interface is clunky with: - multiple page reloads/clicks to get to important settings - display bugs that require users to refresh often (scrollbar disappears) - random internal server errors - user management actions buried under a subtle "Actions" menu, - confusing or cutesy terminology that doesn't match conventions we see with other systems, which creates ambiguity (Learners instead of Users, Teams instead of Groups, Content instead of Videos, Direct/Indirect instead of "Inherited") - confusing administrative capabilities written in CamelCase that are either too granular or are ambiguous (there are Privileges for "Content" and for "Learner," but don't see a way to make a global admin unless I individually add each capability in those categories... some of the vague ones "CanAdminTopics" "CanLookAdmin" "CanNews"... and if that's not confusing enough, if you edit a Learner profile, there are 2 more administrative-related options in there for "Learner is an instructor" and "Learner is a facilitator") - tedious user management (see above, plus aforementioned "Actions" menu) Review Source Response from BizLibrary May 18, 2020 Megan, thank you for your review! We're happy to hear about your positive experience with our support team. We value your feedback regarding the admin experience and will share this directly with our team and your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary SL Sara L. Vice President of Organizational Development Staffing and Recruiting Used the software for: 2+ years ### "Affordable, yet powerful LMS with great content" July 19, 2022 5.0 My experience has been very positive. I've looked at other platforms and BizLibrary is the very best for our organization. I've looked at other products and nothing compares for the quality and price. Pros We've been a BizLibrary customer for over 14 years. What I like best is that BL is always improving the user experience and provides excellent content for our purposes. It is easy to upload custom content and track user progress in the LMS. Cons Reporting and some administrative features. Some areas are wonderful but some areas are not as intuitive as you might think. For example, it is an easy export for a learner to get access to progress but you are unable to see at a glance how much learning in terms of minutes or hours without exporting to excel and running a formula. I wish there was a way to impersonate users to see what they see for troubleshooting. With that being said, we have very few user issues with the system so part of it might be because we don't have to use those tools often. Review Source Response from BizLibrary August 8, 2022 Sara- thanks for your review! We are happy to hear that you find our product enhancements beneficial to your overall experience and get great use out of our content. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary JP Jena P. Leadership Development Trainer Financial Services Used the software for: 1-2 years ### "Engaging Your Employees through Development" July 21, 2021 5.0 We are able to quickly address basic employee skill deficits by introducing course topics as needed. The staff is very approachable, and the concierge service really helps us to hone in on the best courses for our needs. We have been pleased with the working relationship between our company and BizLibrary! Pros With BizLibrary, you have many ways to engage your employees and unleash their creative sparks! Our company has not historically provided competency-based training to our employees. Each department has a trainer (SME) who provides technical and procedural knowledge that the employees will use to satisfy our clients' needs. Technical skills - not people skills. With the introduction of the BizLibrary content, all employees are now empowered to managing their own self-development. The courses we implement are selected to assist our employees in developing their people skills - customer service, communication, negotiation, etc. We have not unleashed the entire library to our employees yet. That would be akin to drinking from a fire hose! Instead, we choose several courses per month and introduce them on a slow roll approach. The employees decide where they want to focus. We have added our competencies to the titles of the courses, so our managers and employees can focus on specific performance improvement and development as needed. If an employee's performance review indicates that they need to focus on communication, for example, they can search for "Communication" and a list of courses displays. I have rolled out a couple of blended courses using the BizLibrary content. I provide instructor-led classes followed up with assigned BizLibrary courses to support the topics. The attendees appreciate the ongoing support. Cons I only wish the library contains topics that focus on our business world (the mortgage industry). Review Source Response from BizLibrary August 6, 2021 Jena - thanks for your review! We are happy to hear that you and your learners enjoy BizLibrary's content and can encourage elective learning. We love hearing ideas from our clients about new content to add and will share this with our team. Thanks again - Rachel from BizLibrary TH Talyn H. Training Coordinator Machinery Used the software for: 2+ years ### "Well worth the cost!" June 8, 2021 5.0 The customer support is phenomenal! The variety of the training they offer is amazing. we have not had an issue yet that there was not a training solution for from the Biz Library program. I feel supported by my client specialist at all times. They help me to set goals and accomplish them while helping our entire corporation get everything we need to be better! Pros The Biz Library software removes the barriers to get training to our employees quickly and productively. It makes the administration of the assignments easier and allows learners to make their own learning paths specific to their needs. Cons There are so many functions and ways to use them that it can seem overwhelming at first. You just need to take the time to learn the system and then you are blown away. Reason for choosing BizLibrary Pricing and training variety. Review Source Response from BizLibrary June 25, 2021 Tayln, thanks for your review! We love hearing your positive feedback about our software and the relationship you have with the client success team. We look forward to continuing our partnership and seeing the success of your training program. -Rachel from BizLibrary SM Susan M. HR Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Many changes, all for the better." January 9, 2018 4.0 If you need a good resource, that is not just going to YouTube for training videos this is right for you. I have been using them for 4 years, but at a hefty increase in price for years 4-6. They will say its all about how much added content they added and new platform, which is true, but for those who joined when they were much smaller are saddled with the high cost now they are growing. Pros The quantity of the training courses is immense and it is always growing. The platform changed a few years ago, so they aspire to do great things to make it easy for a company to integrate the training both culturally to your company as well as satisfy regulatory compliance. The online chat is very easy to use, and the help you get is always quick and spot on with your issue. The quick videos for things like MS Excel and other software training work great for the medium to advanced user, so you can see a good video on that specific issue without having to plow through a whole session. Cons The platform changed two years ago, which was tough for my admin users to get the hang of it, as they were provided training on the new system, but the old system still controlled some of the features. This caused much confusion in my company. The support folks think that I have hours to work on the system, learning and trying new things, but the whole reason you use a third party vendor could be that you do not have time to spend on the system. The consultants call, schedule follow ups and all it does is make me frustrated that I do not have time to do 'homework' on the system. My biggest complaint is that the price was reasonable for my first three year contract, then they increased the price which I just called and told them to forget the contract. They ended up working with me, but the services were very truncated to get it to a reasonable price. Review Source RB Robert B. Director - Talent Development Financial Services Used the software for: 2+ years ### "Long Time Content Subscriber" March 23, 2023 5.0 BizLibrary offers an extensive course library that has allowed our company to find training options for most every initiative we have undertaken. By providing a dedicated Client Success Manager, which we meet with regularly to discuss our plans and upcoming initiatives and then submit our needs to the Concierge and return to us curated training options. This service has been a lifesaver to us in that we do not have to scan all the materials available, just the materials returned to us as viable solutions to our needs. Pros The course selection is great. We have always been able to locate options for any training initiatives we are launching. The Concierge service provided by BizLibrary makes the sourcing of materials a breeze. Cons If there is one con, it is the fact that in there effort to keep materials updated, we have had key training lessons that we tie into our programs discontinued and no new options were offered which lead us to have to rewrite our programs. Reason for choosing BizLibrary We made the choice to go with BizLibrary based on the content available. Review Source Response from BizLibrary March 27, 2023 Robert- thanks for your review! We are so happy to hear that you are enjoying our course selection. We are so glad to hear your CSM and our Content Concierge team has helped you out so much. Thanks again - Grace from BizLibrary WV William V. Manager, Learning & Development Consumer Goods Used the software for: 6-12 months ### "Customer Focus - The Differentiator" October 20, 2022 5.0 Overall it has been a positive experience. The Client Support team is very responsive and collaborative. They go beyond just taking requests and provide valuable insights and guidance on how to make the most of library. Pros Our selection committee and I liked the variety of course modalities that would reach the generations and learning styles in the organization. Other factors...consistency of the media player along with the resources and support provided post implementation influence our decision to choose BizLibrary. Cons Information Overload. Because there is so much content to choose from, users can sometimes be overwhelmed by competing courses for a similar topics. Reason for choosing BizLibrary Customer service and post-implementation support. We reviewed 3 competitors of BL and all three provided minimal support post implementation. Also, the consistent media player, and quality of the partners sealed the deal for us. Review Source Response from BizLibrary October 31, 2022 William- thanks for your review! We love to hear that your organization's selection committee found value in the different types of content offered. Additionally, we are pleased to hear you are feeling supported by our client success team. We love hearing feedback from our clients so we will be sure to pass along your suggestions to our content team. Thanks again - Grace from BizLibrary JR Joel R. Training & Development Specialist Building Materials Used the software for: 2+ years ### "Platform" April 8, 2020 3.0 Biz has been good to track learning. We use it primary to push out monthly learning and for on-boarding of new employees. It allows us to set up learning initiatives in the desired sequence but also allows us to deviate from the sequence. Pros I like all the content options and the support team. They are quick to answer questions big or small. Cons The overall platform seems unstable at times. Odd glitches when logging in. Very common to log in a new user, create a password and then they are still logged in as whoever was on the computer last. So we end up logging out and then back in. I would say this happens 75% of the time when logging in as a new user. Other issues relate to system hanging up and need to empty cache or hit F5 or control F5. Review Source Response from BizLibrary April 17, 2020 Joel, thank you for the review! We apologize for the issues you have experienced with the platform, and we will share this concern with the team and your client success manager. We are happy to hear that you enjoy the content, and have had a positive experience with our helpful support team. Thanks again for the review! -Rachel from BizLibrary NT Nicole T. Training Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great content, LMS needs a little work" December 12, 2017 4.0 Pros The content is wonderful. There are over 7,000 courses in their library and they have a large range of topics. You can also add your own courses and track easily through the LMS. Cons Some of the LMS features aren't quite functional yet. For example, you cannot set a recurrence for a course so it will automatically assign itself to the user after a certain amount of time. There are also some issues with registering for instructor-led training. Overall though it's a good system. Review Source JH James H. Sr. Manager of Talent Development Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Big Value for small Training Team using Microlearning" January 24, 2019 4.0 The value for quantity of reliable content was our biggest driver to purchase and we are satisfied at the current market price. Pros Huge library for value. It allows us to address many needs in an environment where that are lots of opportunities for training. Videos and Tools are easy to find and use, so that is a plus in our 'developing' learning ecosystem. Managers and employees find it easy to apply for in-person and group training. Cons Some video groups are not suitable for a global audience (too 'cheeky' or American Centric) so it takes extra time from our team to vett what we recommend, but we quickly developed our 'go to' options. Courses are retired regularly so this can be an issue when we build our favorite training videos into long-term/recurrent programs. Review Source SR Sandy R. Director of Human Resources and Labor Relations Government Relations Used the software for: 2+ years ### "Biz Library fan in Wisconsin" April 20, 2017 5.0 The most provable ROI with this program is in the form of MS Office training, providing options for on-site training rather than spending the time and money sending employees to off-site training and all the expenses that accompany the effort. If this was the only training this program provided, it would be worth the investment. That being said, there are so many other hard and soft skills available for intermittent needs and personal performance improvement efforts. As an HR Director, this is not the first on-line program I have utilized, so I know from experience what the competition offers and how much greater value exists with BizLibrary. I have supported continued renewals of our contract based on not only the product, but the exceptional customer service and support after the sale. Top-notch company! Pros Ease of use. Short, potent messages when appropriate. Ability to stop the program and return when time is available. Cons N/A Review Source KT Kasie T. Enterprise Learning Coordinator Government Administration Used the software for: 6-12 months ### "Love BizLibrary" April 18, 2017 5.0 I really enjoy discovering everything that is in BizLibrary. Constantly making new discoveries and finding the things I am looking for in there. It's so much fun!!!! Someone will ask for a particular type of training and I will almost always find something about that topic in BizLibrary. The service is so helpful. No pressure, no demands. Help when you need it, suggestions when you don't need anything. Pros Number of topics, the level/quality of the videos. Cons The price. I would love to buy licenses for everyone and let them loose in BizLibrary but being a government agency we just don't have that kind of money for videos yet (hopefully we will in the future.) Review Source SA Shirley A. Director Luxury Goods & Jewelry Used the software for: 6-12 months ### "New to Biz Library" August 26, 2019 4.0 We are using in for several different business needs and the platform is flexible enough to accommodate our needs Pros We have been using the software for about 7 months and are still learning about all of the features. The platform is fairly user friendly and intuitive. Cons The reporting side needs some tweaking so that we can customize Reason for choosing BizLibrary Price and content Review Source AN Alizabeth N. Legal Assistant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great Software!" March 3, 2020 5.0 I have had a great experience with BizLibrary. I think that it is a very user-friendly system. Pros I like that this software is easy to use as a learner and as a moderator. I have used it as both and have had minimal issues. Cons I don't like that there is no way to get rid of courses that have been started but not finished. There are some that I have started but am never going to finish so it bothers me that they are still in my unfinished folder. Review Source Response from BizLibrary March 6, 2020 Alizabeth, thank you for the review! We appreciate your feedback about the unfinished courses, and we will share this feedback with your client success manager. We are happy to hear that you have had a great experience with BizLibrary and find it user-friendly. Thanks again for the review! -Rachel from BizLibrary MS Mason S. Human Resources Assistant Banking Used the software for: Less than 6 months ### "Fantastic Company Providing a Fantastic Product" May 8, 2020 5.0 Our experience, from the purchasing process to implementation and utilization has been great! Shoutout to our Client Success Manager \[SENSITIVE CONTENT HIDDEN\] for really taking the time to walk us through everything BizLibrary does to ensure their clients are using their product as effectively as possible and always offering up new ways that she can personally help us. Pros This software is exceptionally easy to use, both as an administrator and as a user. With the help of the BizLibrary Onboarding Team, it was also quite easy to implement. Cons We use Paycom's Learning Interface and the process of uploading videos can be lengthy, especially if uploading one of the bulkier multi-lesson courses. However, it is a very simple process. This is also more of a Paycom problem and less a BizLibrary problem. Review Source Response from BizLibrary May 18, 2020 Thank you for your review! We're so happy to hear about your positive experience with our product and your Client Success Manager! We look forward to continue supporting you and your organization. Thanks again for your kind review! -Rachel from BizLibrary MB Molly B. Director, Learning and Development Used the software for: 2+ years ### "Biz Library for Aldera" April 25, 2017 5.0 We use Biz Library often at our company. We get great feedback from the users. It has helped us with day to day education, as well as filling the need for individualized training plans. We love our rep! Pros The variety of courses. Cons I would like the reporting to be more flexible. For example, be able to save report selections when you need to run the same report on multiple individulas. Review Source MM Molly M. Used the software for: ### "Customizeable Platform for Multiple Domains" April 18, 2017 5.0 I have had experience with BizLibrary twice. First, with an organization in the manufacturing industry. There we used the LMS for all employees. The LMS had intuitive reporting tools and training tracking. We were also able to publish customized content specific to our company. The amount of courses available on safety, wellness, and office environments was impressive. BizLibrary helped us stay in compliance in many areas. The second experience I've had with BizLibrary is currently happening. Now in the IT industry, the needs and use of the platform is completely different than my previous organization, but it still delivers. There are many courses that provide credits for professional certifications that are useful for our employees. We utilize BizLibrary for a select number of users to provide specific career growth opportunities. These comprehensive programs have allowed us to grow staff in cross-functional ways. The recently updated platform is mobile friendly and easy to use both for users and administrators alike. Review Source VR Verified Reviewer On-Call Business Office Administrator Financial Services Used the software for: Less than 6 months ### "One of the best softwares around" December 1, 2018 4.0 Pros BizLibrary is the best training resources around. I love how they can be used on mobile devices. Cons I wish there was a way to survey employees with in the service. If it is there, then I haven't figured out how to use it. Overall great product. Review Source TM Tommy M. Instructional Designer Food & Beverages Used the software for: 2+ years ### "Satisfied with BizLibrary" April 29, 2016 3.5 Pros Their willingness to work with their clients to reach a compromise. Cons The reporting capabilities aren't great. There seems to be a disconnect between User Group and Course Group relationships. Review Source EI Edie I. Manager of Training and Organizational Development Executive Office Used the software for: 2+ years ### "Biz Fan for Life" April 25, 2017 4.0 I came into a situation where there was absolutely no training plan or program had it not been for Bizlibrary I wouldn't have been able to accomplish what we have now. We have an academy for our leadership team at two of our businesses and it is the resource we use to grow and learn. Our employees have loved it. Pros It is extensive in its topics and the reports it provides are amazing. I also love the monthly support calls. It keeps me focused and moving forward Cons I wish they had more hospitality and entertainment industry training topic. Review Source MP Mick P. HR Manager Telecommunications Used the software for: 6-12 months ### "Overall my experience has been good. The ease of acquiring assignment reports could be better." June 23, 2017 4.0 Pros The variety of topics to choose from is very good and most of the presentations are informative. The presentations are short and to the point and don't take a lot of time out of the employee's work day. Cons I have to watch a course to determine if it answers our needs. Course summaries are insufficient. Review Source ME Marco E. Trainer Banking Used the software for: I used a free trial ### "Great Options" August 15, 2024 3.0 Pros Courses that fit the learners needs - Micro or full eLearning. Cons Learning Management side lacked in the administration side Switched from [OnCourse](https://www.capterra.com/p/213634/OnCourse/)[Travitor](https://www.capterra.com/p/130939/Travitor-Pro/)[BAI Policy Manager](https://www.capterra.com/p/10003806/BAI-Policy-Manager/) Better courses and content. Compliance management as well. Review Source Sara L. Vice President of Organizational Development Consumer Services Used the software for: 2+ years ### "Relevant Content delivered seamlessly for today's learners" January 20, 2022 5.0 We use BizLibrary for onboarding training, continued education, skill development, elective training and compliance training. It is our learning hub for all development programs that we do. We've been with BizLibrary for almost 14 years and have seen the huge progression that the company has made with delivering engaging and interactive content. The support that they give their customers to continue to improve and reinvent training is top notch. Pros The ease of putting together curated content for our learners and to be able to easily track completions. I love the BizLibrary branded content. BL is constantly upgrading and adding new and exciting content that is relevant for the times and our business. Administration and reporting is very robust. Cons The only improvement that I could see from our standpoint is an integration with our HRIS system. We've never looked into it but to have all the employee self service in one spot would be helpful but it is not a deal breaker. Review Source Response from BizLibrary February 1, 2022 Sara- thanks for your review! We are happy to hear that you find ease when curating content to send to your learners and tracking their completions. We love hearing ideas from our clients about how we can enhance our platform. We will share your ideas with our product team! Thanks again - Grace from BizLibrary Similar Products Featured ## Related categories [Training](https://www.capterra.com/training-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/)[Mobile Learning](https://www.capterra.com/mobile-learning-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.