--- title: "Northstar Club Management Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Northstar Club Management Software the right Club Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/87109/Northstar-Club-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Northstar Club Management Software 4.3 (70) [View alternatives](https://www.capterra.com/p/87109/Northstar-Club-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Northstar Club Management Software Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews AF Andy F CEOConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “I would be nice to think some training free of charge could be reciprocated“ June 8, 2026 AJ Andy J Director of Marketing and Information SystemsRecreational Facilities and Services, 51 - 200 employeesUsed the software for: 6-12 months. “The process has not been as smooth as we would have liked, but we're pleased with how responsive the support team has been over time. And we know this is SAAS, so we aren't locked into the "2023" model — as improvements are made to the platform, we will reap the benefits along the way.“ August 2, 2023 AC Amy C Director of Lifestyle & CommunicationsHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It is easy to use and to manage our large database.“ July 18, 2023 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cassie T. Chief Financial Officer Hospitality Used the software for: 2+ years ### "NS is club software that innovates and delivers." September 29, 2026 4.0 During my eight years of interacting with the team at Northstar, I have found them to be responsive and thoughtful in their software delivery and appreciate their support and partnership with HFTP and CMAA in sponsoring continued education in our industry. Pros Northstar Club Management software is dedicated to continuing to improve their product and offering a comprehensive tool to manage our Club's member interface and back office. Cons The financial reporting module in NS continues to be clunky and difficult to use. Additionally, reaching out about upgrades when available would be helpful. Switched from [ClubSoft](https://www.capterra.com/p/10038987/ClubSoft/) The previous product was not comprehensive and was no longer offering support. Review Source BP Bill P. General Manager Sports Used the software for: 2+ years ### "Raising the Standard of Club Management" September 30, 2026 5.0 The system’s flexibility and scalability have supported our club’s growth, while its intuitive design has made it easy for staff and members alike to adopt. The real-time data insights and reporting tools have significantly improved our decision-making processes, helping us deliver a more personalized and efficient experience to our members. Pros The Northstar system has proven to be an invaluable asset in streamlining our operations and enhancing member engagement. Its integrated platform allows us to manage everything from tee time bookings and member communications to financial reporting and event coordination—all within a single, user-friendly interface. Northstar’s support team has also been exceptional, providing timely assistance and proactive updates that ensure we are always getting the most out of the system. Cons If I had to say one thing, it's the minor American terminology within the system which requires staff to adapt in an Australian environment. Switched from [SwiftPOS](https://www.capterra.com/p/228837/SwiftPOS/)[MPower](https://www.capterra.com/p/10029159/MPower/)[Intuit Mailchimp Email Marketing](https://www.capterra.com/p/10059087/Intuit-Mailchimp-Email-Marketing/) One system that integrates all platforms for our business. Review Source GC Gregg C. AGM Hospitality Used the software for: 2+ years ### "“Strong All-in-One Platform, but Reporting and Contactless Payments Need to Catch Up”" October 19, 2026 3.0 Overall, Northstar has been a solid operational backbone for our club. It brings multiple departments onto one system, and the day-to-day support is responsive. However, it falls short in the areas that matter most for making decisions as a manager. Without clear discount and promotion reporting, it’s hard to measure ROI on our offers or present clean numbers to finance and the board. I’d like to see Northstar bring in hospitality professionals to work with clubs on reporting setup, rather than only fixing tickets. Adding modern contactless payment options would also bring the member experience up to what other resorts offer. With those improvements, it would be an easy recommendation. Pros The biggest strength is having everything in one place. Membership, F&B, events, front desk and billing all run on a single platform, so our departments work from the same information instead of switching between separate systems. Because it runs in a browser, staff can get to it from different stations around the property without much setup. The support team is responsive and friendly when an issue comes up day to day. For a seasonal club that onboards a large group of new staff every year, one consistent system is a real advantage. Cons Reporting is the biggest gap. There’s no simple, built-in way to track every discount, comp and promotion across outlets and see whether a promotion actually worked, especially in Rooms. When we’ve asked for help, it seems to fall on deaf ears. Why not consult with us on how to set up reporting. That kind of guidance should come from people who understand hotel and club operations. Like many reviewers, we also found implementation demanding. Finally, the platform needs to support contactless payment and charging options such as RFID wristbands or cards and NFC tap-to-pay. Members expect this at the beach, pool and outlets, and it would speed up service and reduce errors when charges are posted to member accounts. Review Source LW Lauren W. Executive Director Hospitality Used the software for: 2+ years ### "NS review - Brays " October 19, 2026 5.0 Good. There is still a lot we do not know about that NS offers. So it's nice to hear about the options out there. Pros Being able to see the people who are part of the support team. Being able to see our configuration team. I would like to get the recording of each of the sessions post conference. We are taking notes and pictures but seeing the presentations is helpful to take back to our club. Cons Devon wasn't wearing a fedora this time. Maybe in the future NS could reports on what modules each club in attendance under utilizes and have one on one sessions to talk to them about why they aren't using them. Alternatives considered [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) Reason for choosing Northstar Club Management Software Could merge all the different reservation platforms we were using. Review Source CH Crystal H. Controller Facilities Services Used the software for: 2+ years ### "Exceptional One stop shop POA software" October 19, 2026 5.0 Been in it for 5 years and it just keeps getting better with each update. It has the best customer service, any time I encounter an issue and open a ticket, the response time is on point. Pros Ease of use Ability to have all my club info in one place Exceptional customer support Constant improvement as new technology comes out Cons Really nothing except occasionally we have a problem come up that support takes a long time to solve Alternatives considered [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) Reason for choosing Northstar Club Management Software Northstar provided everything I was looking for in one company. Switched from [TOPS](https://www.capterra.com/p/92600/TOPS/) My old system was very limited in what it would allow us to do. Had to have multiple 3rd party companies to do what one company could provide. Review Source KF Kira F. Communications and Marketing Manager Hospitality Used the software for: 1-2 years ### "NS AUC Feedback" October 19, 2026 5.0 Pros I like the overall integration between all departments. I appreciate the multiple ways to do things that align with someone’s learning styles. Cons The overall lack of communication from the support team unless we get on a call with our advocate, with having to put in multiple tickets to get an answer on our issues, and hardly any communication if a long time passes before we get results. Alternatives considered [Clubessential](https://www.capterra.com/p/151992/Clubessential/)[Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/) Reason for choosing Northstar Club Management Software Best integration, most modern system available Switched from [MembersFirst Club Management](https://www.capterra.com/p/127661/MembersFirst-Club-Management/) We wanted to fully integrate the entire property on one system Review Source AG Amelia G. It Director Hospitality Used the software for: 6-12 months ### "Honest and fair" October 20, 2026 5.0 I love how there's always something new to learn. The upgrades have been game changers and support is great most of the time. Pros I like the functionality, the ease of use and the pace they keep up with the trends and demands of club technology. Cons Things that would be relevant to my club, but perhaps not for others. Support sometimes leaves tickets open for a long time unresolved. Alternatives considered [Clubessential](https://www.capterra.com/p/151992/Clubessential/) Reason for choosing Northstar Club Management Software Because users raved about support and because staff seemed happy. Switched from [GolfNow Premier](https://www.capterra.com/p/153647/IBS-CLUB/) It was not what we wanted and or needed. It was outdated. Review Source PB Peter B. Controller Hospitality Used the software for: 2+ years ### "TPC NS review" October 19, 2026 4.0 Positive, flexible, must learn how your implementation was done to make sense of everything. Customer service dedication. Pros Everything in one platform, fully integrated with accounting and reporting. Flexibility of FRD. POS ease of use. Cons Can be difficult for non computer savy personnel to use the back office. Many struggle with running reports or data queries. Switched from [ClubExpress](https://www.capterra.com/p/42550/ClubExpress/) Unsure, NS implementation was completed before i started. Review Source MR Matthew R. Systems Analyst Hospitality Used the software for: 2+ years ### "Systems Analyst" October 19, 2026 5.0 Overall I enjoy using Northstar, but I wish it was more flexible with other software systems. I would love there to be an open API with spa software Pros The support team. So professional and so friendly. Always a pleasure to work with. I also like that it’s an all in one package Cons That it takes a while to get something so small fixed, like updates to the receipt template. I also don’t like that it takes 15-20 minutes to create some users Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Club Automation](https://www.capterra.com/p/130770/Club-Automation/) Reason for choosing Northstar Club Management Software Because the member experience wouldn’t be disrupted Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) The cost of using CSI was too high, and Northstar came in cheaper Review Source MB Matt B. Golf Manager Sports Used the software for: 6-12 months ### "Simple, User-Friendly Club Management Software" September 29, 2026 4.0 Overall, my experience with Northstar has been positive, \[sensitive content hidden\] have been fantastic support for us. The software is straightforward to use, easy to navigate and provides a useful platform for managing club operations. The main area for improvement would be the training and onboarding, which could be more comprehensive and practical to help users get the most out of the system. Pros What I liked most about Northstar was its simplicity and ease of use. The system is straightforward to navigate, with information accessible quickly and without unnecessary complexity. It provides a centralised platform for managing key club operations and makes it easy for staff to access and manage the information they need. Cons The training and onboarding could be improved. While the software itself is relatively straightforward to use, the initial training provided could be more comprehensive and practical, particularly around the more advanced features and day-to-day functionality. Switched from [MSL Solutions POS](https://www.capterra.com/p/186565/MPower-POS/) To provide better data, reporting & more functionality Review Source AF Andy F. CEO Consumer Services Used the software for: 1-2 years ### "Chief Executive Officer" June 8, 2026 4.0 Excellent, we receive timely and attentive service, and are gratefull for that. We want to continue to grow with Northstar and reguarly support other clubs and their development. I would be nice to think some training free of charge could be reciprocated Pros My Team are all on the same page, instead of working across 24 diferent software. I no longer have to wait for a staff member to get reporting questions answer nor deliver service to a member. Cons The website and communications modules are not as user friedly as we would like. The private and public duplication is very ordinary and is costing us more time than I care to imangine. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Northstar Club Management Software gate house was a big factor in the selction process Switched from [iVvy Venue Management](https://www.capterra.com/p/141909/IVvy/) to unify my team, from disparate systems Review Source MD Merriden D. Food and Beverage Manager Recreational Facilities and Services Used the software for: 2+ years ### "SCGCC Northstar Review" June 24, 2026 4.0 Overall, our experience with Northstar has been extremely positive. While the implementation phase presented some challenges, the benefits of the software have far outweighed them. It has improved efficiency, streamlined workflows, and provided excellent visibility through detailed reporting. The flexibility of the system, particularly within the POS and Banquets & Events modules, has allowed us to tailor it to our club's needs. We continue to see value in the platform and would recommend it to other clubs looking for a comprehensive management solution. Pros Northstar has significantly streamlined our operations across multiple departments. The POS is intuitive and user-friendly, making it easy for staff to learn and use efficiently. One of the standout features is the live reporting, which provides detailed, real-time data that allows us to monitor performance and make informed decisions quickly. The ability to customise the POS and push live updates without disruption is another major advantage. The Banquets & Events module has been a game changer for our club, particularly the automation of booking processes, function management, and detailed reporting, which has greatly improved efficiency and reduced manual administration. Cons The biggest challenge was the implementation process. The installation could have been better managed, with more hands-on support during the transition. Changes and enhancement requests can also take longer than expected to be actioned. As an Australian club, adapting to some of the American terminology throughout the system took some time, although this has become much less of an issue as our team has grown accustomed to it. Review Source LW Lisa W. IT Manager Real Estate Used the software for: 2+ years ### "Ups n Downs" October 19, 2026 4.0 We've had ups and downs. Our staff is frustrated with the issues that haven't gotten resolved after months of support emails. Pros It can do so many different functions related to clubs. There's are features we don't even know exist and I'm not sure how to find what they are. Cons It's difficult getting issues resolved. We've had open tickets for months and months and they still aren't resolved. Review Source BM Barry M. Controller Hospitality Used the software for: 2+ years ### "Ease of use " October 20, 2026 5.0 Very happy overall. Customer service has become excellent over the years which is very helpful for our entire team. Pros A very easy product to use. They are consistently improving and forward thinking. I have used this product for over 10 years. Cons I am very happy with the vast majority of the program. One small item, is when a member has multiple ACH and Credit Card accounts on file and makes a payment. It is difficult to look at a past payment and determine which account was used to make the payment. Review Source KG Kenneth G. Head of Finance Hospitality Used the software for: 2+ years ### "The best Club ERP" October 19, 2026 5.0 Pros Breadth of modules and cost. Being able to have hotel room management, member management, tee times, lessons, etc! Cons Bugs, especially after updates. Frequently things will break. Sometimes takes a while for fixes. No open API! Switched from [Member Solutions](https://www.capterra.com/p/156382/Member-Solutions-Membership-Manager/) Before my time... but i hear it was terrible Review Source SB Shayna B. FOH manager Food & Beverages Used the software for: 1-2 years ### "Room to grow" October 20, 2026 4.0 Pros I think that Northstar has great customer service they are always willing to help and learn what I am looking to be able to do. Cons Sometimes I find it very difficult to find the information quickly that I am looking for. Or finding a way to make changes quickly. Review Source PK Paula K. Controller Hospitality Used the software for: 2+ years ### "Northstar - Backoff Easy" October 19, 2026 4.0 Pros Back office is easy to use and understand which makes my job smooth in training staff. The abundance of defaults is key. Cons F&B menu cards are challenging to set up. You have to drill down so many levels and if things are slightly set up correctly it creates a miriad of problems. Review Source CS Chariel S. Staff Accountant Accounting Used the software for: 2+ years ### "A Versatile Software" October 20, 2026 5.0 Pros It’s all encompassing and a super versatile software that greatly improves our Club’s operations both on the front office and back end. Cons There may be glitches here and there but it’s nothing that can’t be resolved through support. Some aspects have redundant clicks (I.e. Rooms module) but I’m sure it’s been implemented for a reason. Review Source JB Jason B. Food and beverage Food & Beverages Used the software for: Less than 6 months ### "Cheftalk northstar " October 19, 2026 4.0 Overall very good we like how easy it is to train on with staff that’s never worked with northstar it’s very user friendly Pros Easy to use and customer friendly and it’s easy to train are staff. We get great feedback for the staff Cons Technical support I wish the technical support would get back to us a little bit sooner some time we have a hard time getting in touch with support Switched from [Nicoka CABS](https://www.capterra.com/p/10024786/Nicoka-CABS/) Not my department we had no choice but we Review Source CN Channing N. Communications Manager Hospitality Used the software for: 2+ years ### "Website & Mobile App Transformation " July 27, 2023 5.0 There are a million reasons why I would tell someone to use Northstar for developing/ designing a website and mobile app. The team went above and beyond with everything through the process. \[sensitive content hidden\] was the Project Coordinator, and he is outstanding. The communication is superb. Him and his team would always keep me updated throughout the process of the website build and design. We had several meetings to discuss design elements to make it customized to our country club, and \[sensitive content hidden\] would always make sure those elements were brought to the website. Once the website and mobile app launched, I was speechless. Everything that they had worked on was officially brought to life and it was an honor to work with \[sensitive content hidden\] and his team. If you are considering redoing your website, do it, because you will not be disappointed with the final product. Pros The communication is superb. The team would always keep me updated throughout the process of the website build and design. We had several meetings to discuss design elements to make it customized to our country club, and they would always make sure those elements were brought to the website. Everything is extremely organized; I could look to the schedule to know what is coming up or what I need to provide for the website. Everyone was so professional and personable, it made it an enjoyable project. They are also flexible and understanding. The training meetings were perfect. All of my questions were answered in a polite and informative way. Not to mention the meetings were recorded so it is nice to have everything as a reference. Cons I don't have any cons from this process. If I had an issue or needed help with something, they were there to help me find a solution. Review Source AC Amy C. Director of Lifestyle & Communications Hospitality Used the software for: 6-12 months ### "Great software and Wonderful support team" July 18, 2023 5.0 The Northstar Support is helpful and thorough! Our Project Coordinator answered all of our questions and guided me through how to change and make updates to our Northstar website. Pros It is easy to use and to manage our large database. As a large HOA this is important to us. The customizable nature of the software has benefited. The support team has been helpful is working through our needs. Cons At this time, I can't think of any cons. With the size and uniqueness of our Community, we have found ways to utilize the software to find all our needs. Review Source ET Eddie T. Club Accountant/IT Manager Used the software for: 2+ years ### "Northstar has and is doing a great job... I like that they are improving and enhancing the product" July 13, 2017 4.0 Better Financial Management of the Club Pros Northstar is very user friendly, great accounting/back office software, stable database, very good canned reports, has integrated modules Customer support is very good Cons Northstar needs to create a better report writer or maybe be able to interface with a report writer that is already in the market. Review Source LO Liz O. Member Services Director Hospitality Used the software for: Less than 6 months ### "Review for North Star Training" September 1, 2023 4.0 The training sessions with \[sensitive content hidden\] have been extremely helpful. He is courteous, patient and very knowledgeable of the software. It is nice to know that he will be there for me if I have any questions. Pros Still getting familiar with the software. Cons Still learning. Alot of restrictions for making reservations. Review Source LP Lee P. Assistant Controller Hospitality Used the software for: 2+ years ### "18 years in and still very satisfied" October 20, 2026 5.0 I have been using Northstar for more than eighteen years and this is my sixth conference. I have walked away from each with new insights and tips and tricks. While no all-in-one system can be perfect, Northstar is easily the best in the business and constantly growing and innovation in the ever changing business world. Pros I love that the company is always looking for new ways to do things and takes customer suggestions very seriously. The customer support has improved exponentially over the years and is one of their best assets. Cons The thing that bothers me is actually silly. I did check auditing for years, and when you reopen a shift the edit it, if you are editing a dinner shift from last night in the morning, why does it point out the shift does not match the time? It is, to me, an extra unnecessary button to push. Alternatives considered [Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/) Reason for choosing Northstar Club Management Software The recommendation of the Duquense Club. Review Source Courtney H. Controller Hospitality Used the software for: 2+ years ### "Exceptional Support Makes a Great System Even Better" June 26, 2026 4.0 I love it! There are very few operational challenges our team brings to me that I can't find a way for Northstar to support. Over the past few years, we have expanded how we use the platform throughout the club. I couldn't be happier with the results. Pros Customer service is exceptional. Our dedicated support team is always available to answer questions, and they regularly meet with us to develop creative solutions tailored to our club's operational needs. Northstar is an extremely robust system that can accommodate virtually everything our club requires. Cons The downside of such a robust system is its complexity. Occasionally, a small configuration issue within the many back-office setup options can cause a specific feature or function to stop working. While these issues are typically resolvable, they can take some time to identify and troubleshoot. Alternatives considered [Clubessential](https://www.capterra.com/p/151992/Clubessential/) Reason for choosing Northstar Club Management Software The decision had to be between changing POS or changing the website. Besides the heavier workload of a full data migration, Northstar was just clearly the best choice; I liked the back-office features, reporting and accounting system Northstar had to offer. Switched from [Clubessential](https://www.capterra.com/p/151992/Clubessential/) We had Northstar for POS/Accounting and CE for website, we were missing on most of the functionality either system could offer so we switched our website. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.