--- title: "Synapse WMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Synapse WMS Software - reviews, pricing plans, popular comparisons to other iPaaS products and more." source_url: "https://www.capterra.com/p/87208/Synapse/" page_type: "product" language: "en" --- # Synapse WMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Synapse WMS ## What is Synapse WMS? Made4net is a cloud-based warehouse management system software that streamlines warehouse operations. The software optimizes inventory tracking, task management, and analytics in real time. It aims to increase productivity and warehouse capacity by over 20% through system-directed workflows, robust mobile data capture, and configurable rules. Made4net provides visibility beyond the warehouse with yard management and last mile delivery management. ## What is Synapse WMS used for? [Logistics](https://www.capterra.com/logistics-software/)[Third Party Logistics (3PL)](https://www.capterra.com/3pl-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Synapse WMS?[Manage this product listing](https://www.g2.com/products/dataspider-servista/claim_requests/new?auto=true) ## Synapse WMS Overview Updated September 2026 AI summary Synapse WMS provides warehouse management capabilities for businesses of all sizes, supporting logistics, order fulfillment, and supply chain operations. It covers core features such as inventory tracking, order and labor management, barcoding/RFID, and shipping, with optional tools for kitting, multi-location coordination, and yard management. Synapse WMS is available via cloud and on-premise deployment for flexible implementation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Synapse WMS 4.4 (16) VS. [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $3000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (16) Ease Of Use 4.0 (2,029) Value For Money 4.4 (11) Value For Money 3.9 (1,618) Customer Service 4.5 (16) Customer Service 3.8 (1,721) ## Synapse WMS alternatives [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [TYASuite](https://www.capterra.com/p/190444/TYASuite/) [4.2 (78)](https://www.capterra.com/p/190444/TYASuite/reviews/) Starting price $65000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190444/TYASuite/) [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/) [4.1 (131)](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/reviews/) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/) ## FAQs about Synapse WMS Overview ### Which roles and teams benefit most from Synapse WMS? Synapse WMS benefits warehouse operations leaders, distribution directors, and IT teams that manage fulfillment efficiency and system performance. Administrators and implementation specialists use it to configure workflows, maintain data accuracy, and support integrations, while executives and vice presidents rely on it for operational visibility, inventory control, and scalable warehouse decision-making. Answer based on 14 reviews Overview ### What company size and specific industries is Synapse WMS built for? Synapse WMS is designed for third-party logistics providers, consumer goods companies, e-commerce businesses, food and beverage organizations, manufacturing firms, retail companies, and wholesale distributors. It is suited for organizations in supply chain, distribution, and inventory-heavy operations across these industries. Features and Usability ### What are the key features of Synapse WMS? Synapse WMS offers warehouse management, inventory management, order management, and order fulfillment as core functions. It also includes barcoding/RFID, receiving, shipping management, returns management, and kitting, plus support for 3PL management, multi-location operations, transportation management, yard management, and EDI. Getting Started and Support ### What training and onboarding options does Synapse WMS offer? Synapse WMS provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars can present topic-based sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Synapse WMS offer? Synapse WMS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback about support topics, user experience with these channels cannot be described here, but the listed options show multiple ways to reach help and find answers. ## Features AI summary Based on 1,951 iPaaS reviews Capterra reviewers point to these as the top priorities when choosing Warehouse Management software: - **Inventory Management** (**65%** of reviewers rated this feature as critical) - **Inventory Tracking** (**63%**) - **Order Management** (**57%**) Synapse WMS supports all three features buyers value most: **Inventory Management**, **Inventory Tracking**, and **Order Management**. Together, these capabilities help businesses keep stock levels accurate, follow inventory movement in real time, and manage orders more efficiently, allowing teams to improve warehouse accuracy, reduce delays, and maintain better control over daily operations. 3PL Management Outsource and manage third party logistics API Application programming interface that allows for integration with other systems/databases Barcoding/RFID Identify and track items using barcode tags or RFID (radio-frequency identification) tags CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Cross Docking Unload incoming material to outbound vehicles with little or no storage between Delivery Management Manage order deliveries until they are received by the customers Synapse WMS 22 features ### All Features - 3PL Management: Outsource and manage third party logistics - API: Application programming interface that allows for integration with other systems/databases - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Docking: Unload incoming material to outbound vehicles with little or no storage between - Delivery Management: Manage order deliveries until they are received by the customers - EDI: Transfer of data from one computer system to another - Fleet Management: Management of commercial motor vehicles for work-related purposes - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Multi-Location: Manage and support multiple locations - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Receiving: Manage all receiving processes within a warehouse - Returns Management: Track and facilitate returns of products sold - Shipping Management: Manage and track orders being shipped to customers - Transportation Management: Organize and track the physical movement of goods from one location to another - Warehouse Management: Manage and track operations and inventory within warehouses - Yard Management: Track and manage all activities and assets in the yard of a warehouse or distribution center --- Get Advice We can help you find the software with the features you need. Features 4.3 (16) 4.3 Based on 16 reviews ## Pricing Value for money 4.4 (11) Basic $3,000 Value for money 4.4 (11) 4.4 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (16) 4.5 Based on 16 reviews ## User reviews Overall rating 4.4 Based on 16 reviews Filter by rating 5(6) 4(9) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent LH Luke H. Vice President of Distribution Logistics and Supply Chain ### "Very flexible, great configure options, user friendly, robust billing, wonderful customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2018 The implementation and support teams at Zethcon have been amazing. Working with them on the various complexities that 3PL brings has enabled us to keep up with our fast growing business. Pros We are in the 3PL space and being able to configure the system to meet our various customers user needs is crucial. Synapse has great configure options to meet any customer demand. Synapse works very well for 3PL DC's that have robust billing needs. Integrating Synapse with other systems has been very smooth. The support team at Zethcon is an important partner to our process to meet customer IT demands. Cons No major cons with this system to speak of at this time. The only areas I would like to see improvement in is the availability of standard reports within Synapse and Web Synapse and the overall UI of Web Synapse needs some slight updating for an improved user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jay W. WMS Administrator Logistics and Supply Chain ### "A Good WMS Developed & Supported by Good People" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 8, 2018 Synapse has completely changed the way we operate. It has taken time to change our processes and re-train our employees, but for the better. Many of our customers have come to us from other 3PL’s and are astonished by the level of service and transparency that Synapse offers. Every system has pros and cons; there’s no perfect system out there. Zethcon listens to their customers, large and small. The cons that I’ve listed will likely be addressed in the future, so you shouldn’t put too much weight on those if you’re in the market. Pros Synapse can be installed on your own internal network or hosted by Zethcon. Customer support is fantastic! Zethcon utilizes an online ticketing system and are quick to respond to critical issues. The staff is very knowledgeable and has found a solution to every unique situation that we've given them. Zethcon is continually upgrading their products to keep up with technology and changing customer needs. The warehouse interface, WebRF, allows the use of smart phones and tablets instead of the costly RF guns. WebRF also has a function called Media Capture which allows the warehouse operator to take photos and upload them to the order. Our customers absolutely love this! Cons Billing is event driven (which is ok), but it does not allow for conditional logic. Storage renewal billing is confusing and can't be fully automated for daily, weekly, or bi-weekly schedules. Synapse's emailing capabilities are lacking and don't allow for much customization. Small package shipment notification emails to consignees are only sent once and can't be re-sent if there is a tracking number change. The customer portal, Web Synapse, is generally good and easy to navigate. Our customer’s biggest pet peeve is not being able to select & copy text from the page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Diana G. IT Manager Logistics and Supply Chain ### "Synapse experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2018 the Zethcon team is still available to help and offer suggestions after the sale has been made and the startup is complete. great team that cares. Pros Synapse has a variety of features and functions that make the software versatile. In the 3PL environment, I appreciate the variety of options. Customer Support is excellent as well, as a long time customer the team has established working relationships with Zethcon employees that are familiar with our business, making trouble shooting and functional questions much easier to resolve Cons During startup and training, the variety of functionality can be overwhelming. Internally we have to streamline the documentation to make it more operational user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Chris T. Director of Distribution Systems Logistics and Supply Chain ### "Synapse is a great system I'd recommend to others." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2018 Pros Zethcon has provided great customer service and helped us with whatever questions we have. Synapse is a highly evolved system and it offers many great options for whatever type of WMS a business requires. Cons There are some small quirks with the system that affect some of our customers. Because we can't use special characters it offers problems for some of our customers. Zethcon has worked with us, however, and provided work arounds to be able to satisfy our customer requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DZ Daniel Z. Solutions Architect Logistics and Supply Chain ### "Great system, highly configurable for individual customer needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2018 Pros Synapse is very user friendly and easy to navigate for all warehouse functionality. Synapse is highly configurable offering many solutions for satisfying many specific customer needs. Synapse support group is always available to discuss any software needs and review process efficiency, including possible modifications if needed. System availability is never a concern while working from remote locations and support is always immediately available on critical issues. Cons May take some time to get all the configurations setup to get the process running exactly as needed, but there is always a solution with Synapse and the Zethcon team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR John R. Vice President Logistics and Supply Chain ### "Our experience with Synapse and with Zethcon has been optimal. After significant due diligence we expected as much, and our expectations have been realized." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2018 Our business is complex...many customers with a variety of requirements. We required a WMS with the flexibility and robustness to meet these requirements. Synapse is that WMS and the Zethcon team works in partnership with us. Pros Synapse is user friendly at all levels, and for all functional areas...customer service through warehouse operations. Cons We cannot point to any negatives. While the base system did not provide all of the functionality that we determined essential for our business, the Zethcon team readily supported us with necessary modifications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE robert E. director of warehousing Logistics and Supply Chain ### "quality warehouse management system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 5, 2018 i have been through 3 implementations for WMS systems. two were complete failures with large amounts of money spent on consultants that could not deliver when it mattered. that is not the case with synapse. the go lives were supported and the system worked as it was designed. Pros the ability to manage inventory with ease is the most productive part of this system. everything is systemic and inventory can be tracked, updated, adjusted, reviewed, and reported from the computer. there are multiple layers of permissions and security for users of the system so that user's abilities can be controlled with ease. all of my customer will question their inventory levels at some point because they are not using a system that is on the level of synapse on their end. 99.9% of the time my inventory is right and we are able to quickly identify where the issue is on my customers end. i would say that we use about 40% of the functionality of the system, so there is always room to grow. we are always finding new options and processes that we can use to our benefit. every time a customer throws a curve ball we are able to find a way to use the system to support their request. Cons i have found that it is best to have a super user in house that learns and uses all of the supporting functionality of the system. it is more cost effective to build custom report in house. a super user that is 100% dedicated to understanding and managing the system allows for faster processing of reports and system setup to fully utilize all of the functions of the system and to fully test new processes. Zethcon does provide support, but there needs to be that in house person to interface and implement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christopher G. V.P. Information Technology Warehousing ### "Great 3PL System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 28, 2018 Overall this is the best WMS I have used in my 25+ years in information technology, the last 18 of which are in distribution. Pros As a 3PL we like the substantial feature set of the software. No matter what business process we have encountered we have found a way to accomplish the goal with Synapse. Cons It took us a long time to better understand the feature set and implement them in a meaningful way. Technical support via the ticketing system can be slow. This can be addressed with selecting the correct severity level that meets the needs of the problem at hand. An outage or system failure with a high priority ticket does get addressed immediately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frank M. Vice President of Operations Transportation/Trucking/Railroad ### "Terrible customer support and poor implementation strategy" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 13, 2018 Scalable if you have the resources and money. Pros IF set up properly the system is scalable and had all of the functionality you would want in a robust WMS. Cons Where do I start....let's address the platform first. The system is NOT a true cloud-based solution. In order to access the operating system (servers) you will be require to set up VPN tunnels from any location that you wish to access the software from. Why is this a problem? Accessing the software from home, on a business trip, or anywhere other than your primary office is a multiple day setup process. Yes, they do have a web based access portal called WebSynapse but the functionality is EXTREMELY limited and it is basically a portal to view transactions only. Set Up....because of all of the "bells and whistles" the system requires someone extremely well versed in the software to set up your first account. After the initial set up of this single account you will need to test that single account functionality for 6+ months prior to going live. Over the course of that 6+ month you will experience issues that range from simple set up errors to critical stop dead in your tracks problems. Which leads me to my next topic... Customer Support....IT'S ALWAYS YOUR FAULT! Either you didn't test the software enough or you didn't ask the right questions. It is very difficult to ask preventative questions about a new software package since you do not know the system logic and it is nearly impossible to test every scenario that may come up with one account. Be prepared to pay a lot of money to fix these issues. Repeat this process for every account you have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP akash P. operation Furniture ### "Synapse" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 8, 2016 The product has a great features, very custom software. It is a cloud based. Pros Custom feature, migration, REPORTING Cons Price, number of users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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