Reflexis Systems

Retail Execution Platform

4 / 5 10 reviews

Who Uses This Software?

Retail, Quick Service Restaurants, Healthcare Clinics, and Retail Banks


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Reflexis Systems
  • www.reflexisinc.com
  • Founded 2001
  • United States

About Retail Execution Platform

The Reflexis cloud-based Real-Time Store Operations Platform helps retailers simplify store operations, provide improved line of sight for field managers, and streamline corporate processes. Reflexis store execution, labor operations, mobility, and analytics solutions enable retailers to unleash the power of store associates, giving them more opportunities for customer engagement, providing customers with a more consistent brand experience.


Retail Execution Platform Features

Vendor has not completed this information.

  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Group Scheduling
  • Shift Scheduling
  • Time Tracking
  • Vacation / Leave Tracking
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

Vendor has not completed this information.


Retail Execution Platform Reviews Recently Reviewed!

Great support and interaction!

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software handles a full suite of business needs depending on the modules purchased; when multiple are purchased in conjunction with each other is when this truly starts to shine. The support from Reflexis and their focus on the customer is phenomenal; as with other greats in the tech world, it is not just having a great product, but supporting the end user that drives something to the next level.

Overall: Will bring ease of focus in daily operations, an aligning of culture, decrease in wasted time and fast ROI.

Good software, but could use a bit more enhancements

Mar 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall the software is great and has helped us manage our communications better. There are several things that would help improve our experience, such as being able to upload more than one attachment at a time, ability to open communications in multiple tabs, recurring calendar memos/calendar communications, spell check to automatically highlight misspelled words, ability to comment on a communication even when it has been completed, notification when a communication has been completed, ability to add attachments when responding to a question/comment from a store, additional attachment forms for store (currently they can only upload PDF and picture files).

Vendor Response

by Reflexis Systems on March 20, 2017

Hi Jenine, I¿m glad we were able to schedule a call and discuss your concerns. Our Project Management Team is looking forward to working with you and your team to make sure there is nothing but success in the future.

Implementation of Reflexis Workforce Scheduler

Mar 03, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We are currently in the process of implementing Reflexis Workforce Scheduler. I am impressed with our Reflexis Principal Consultant John McCullum. He is very organized, detailed, patience and knowledgeable. Each step of the implementation process, John explains the "Why" to help my team understand the outcome. I have experience working with numerous call center Workforce Management software systems. So, far I am pleased with Reflexis Workforce Scheduler tool.

Intuitive and easy to use

Feb 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The Reflexis Task Management application provides our operation the ability to focus on what's important (customers) and manager the Resources to complete projects that drive sales in time and manner.

Simplifying Retail

Feb 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Real-time, actionable data
One stop shop for information

Overall: Implementing and using the Retail Execution Platform has made the lives of our Team Members simpler and more streamlined. The centralized and real-time data provided from this system has changed the way we do business.

Communication and Task Management

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and manage

Cons: Updates with customer feedback isn¿t often enough.

Overall: I have been using Reflexis for a little over 3 years. I have been through an initial roll-out as well many module add-ons. Our project and support team are wonderful to work with, always available to answer questions.

Vendor Response

by Reflexis Systems on December 08, 2016

Thanks Luci for your feedback. I have shared this internally as well. Reflexis would like to better understand your needs and include them quickly into the product roadmap. Would you be open to a call from Murty next week? He would also like to share additional updates on the roadmap and the Customer Success initiative. - Hillary Fogle, Marketing Coordinator, Reflexis, hillary.fogle@reflexisinc.com

Store Execution Standard Communication

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and operate

Cons: Not so frequent and big updates

Overall: The Reflexis Task Management software simplifies store task execution. By allowing Stores Support Center teams to define a Task/Project, a standard sign is sent to stores, requesting a confirmation (info, photographic evidence, etc.). This gives the project owner the peace of mind regarding the correct implementation of its task/project.

The best tool of corporate communication and the most experienced company.

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent tool task management and corporate communication.
Additional Experience Reflexis team relies on the ease of implementation and reduces the time of adoption at the company. Each year a meeting of users that allows a very useful networking with other companies for new ideas or even to improve current processes is performed. Reflexis change the way we communicate and we activate within the company to become a strategic channel for the actions of critical processes.

Liverpool Reflexis is used to communicate strategic changes in the operation, as are promotions, inventory, display, human resources, removal of goods, audits, etc., basically everything we need to have a control and monitoring.

A very important tool in Reflexis is handling walks for review sales floor, warehouses, shopping malls and boutiques with which not only took control of the reviews, but also sending and monitoring tasks.

In short Reflexis gives us structure our processes and monitoring as well as monitoring by exception where instead of investing time to review all the shops, we only focus on those that have a problem.

Cons: Most of the processes and suggestions from Reflexis are designed for the US market, however recently has more experience and market penetration. Reflexis is making efforts to complement much more this market and generate Networking among the same customers to support its implementation and improvement.

Overall: Excellent tool task management and corporate communication.
Additional Experience Reflexis team relies on the ease of implementation and reduces the time of adoption at the company. Each year a meeting of users that allows a very useful networking with other companies for new ideas or even to improve current processes is performed. Reflexis change the way we communicate and we activate within the company to become a strategic channel for the actions of critical processes.

Liverpool Reflexis is used to communicate strategic changes in the operation, as are promotions, inventory, display, human resources, removal of goods, audits, etc., basically everything we need to have a control and monitoring.

A very important tool in Reflexis is handling walks for review sales floor, warehouses, shopping malls and boutiques with which not only took control of the reviews, but also sending and monitoring tasks.

In short Reflexis gives us structure our processes and monitoring as well as monitoring by exception where instead of investing time to review all the shops, we only focus on those that have a problem.

Recommendations to other buyers: It is a company that is always in constant innovation and continually offers new features and better ways of doing things. Customer service is exceptional

Reflexis Task Management = Key to Retail Execution and Real Time Visibility

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, vast functionality and logic for retail.

Cons: my version has way to many bells and whistles and customization. the next version is much more intuitive, mobile friendly and has less customization.

Overall: I have been the application owner for 3 years utilizing the Reflexis Task Management application to communicate to 250 grocery retail stores on a daily basis. This tool allows us to communicate directly to 14 different roles in any or all of our stores and have real time visibility into their execution and review of the projects. SO much better than an email read receipt. Stores can communicate back to the project creators and it provides a one stop shop for communication, direction and feedback between the corporate office and retail.
The service with the company is great and they are always trying to continuously improve their product assortment and functionality to be cutting edge and the right thing for retail. They are very responsive with support needs or inquires and also have an annual user conference that is very informative and a blast. Each year I come away with new ideas on how other industries utilize the tool and communicate with their retail locations and that insight helps us continuously improve.
Thank you Reflexis Team for a great product and great service!

Two Thumbs Up!

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been with a company who has used Reflexis software for five years. I have been through an initial roll-out as well as a version upgrade. The account managers, down to the technicians who ensure their software is performing to standard have been a pleasure to work with. The applications out of the box are user friendly, and after clicking around the application, most basic functionality is discovered! This is great for the rapid movement we experience every day!