Who Uses This Software?

Vacation and Long Term Rentals and Property Management Companies who are looking to stay ahead of the market through innovation.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $6,500.00/one-time
    See pricing details
  • Pricing Details
    Monthly fees are charged by the number of units.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Barefoot Technologies
  • www.barefoot.com
  • Founded 1998
  • United States

About Barefoot Agent

Barefoot Technologies provides a innovate solution for the vacation rental industry. With a technology platform that has been 15 years in the making, Barefoot is a broad tool that is built to be tailored to the needs of each of our customers. Robust CRM, full trust accounting, and revenue management are just the beginning. We have the most aggressive partner program in the industry leveraging our API to provide customers the additional tools and choices that they need to differentiate themselves


Barefoot Agent Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Barefoot Agent Reviews

Have not delivered the support they promised

Jun 17, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The functionality that is has is good IF you are starting from scratch and can tailor your business practices to the way Barefoot does things. The functionality is not as innovative or user friendly for a client switching from a legacy software to this one.

Cons: The housekeeping module is very inferior compared to competitors.

Overall: Barefoot software markets a lot of functionality but their system is full of bugs and their support team cannot keep up with it. Customer support sometimes does not respond to emails for days and it is very difficult to talk to the right person who has the expertise in the specific area of need. We have been live on Barefoot since 1/1/16 and have been unable to use many of the marketed features because those systems had bugs or did not function as sold to us.

Recommendations to other buyers: There is not a lot of structure to how they train and onboard a new client. To go through the process to switch to Barefoot Software you have to be your own advocate and drive the process because they do not have an account rep or any one person in Barefoot looking out for your success.

Vendor Response

by Barefoot Technologies on June 19, 2016

Malia, Thank you for your comments. They have been shared with the team and will help us continue to improve our processes. It is true that Barefoot has a very broad technology toolbox. We try to address this both through our Business Rules document and individualized training sessions. That being said, for our more complex clients who are switching from legacy systems we do see that it may take 6 to 12 months to really get your solution working the way you need, just because it takes time to be in a system to understand what to tailor and configure. Regarding the housekeeping functionality, we continue to develop our product and we do this by relying on customer feedback and need. So we will look forward to your input moving forward to help make this aspect of our solution a better support to you. We are grateful for you as a customer and look forward to continuing our dialog. Thank you, Claiborne Yarbrough Director of Customer Engagement

Revolutionized Our Business...Our Way

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose Barefoot because of the options we were considering they were the most customizable option in the bunch...the one that was not a menu of services and add-ons but a tool we could design to fit our needs. Two years later we know we made a great decision. No system is perfect, but Barefoot is more than just a system - the team of support invests in teaching the users not just how to use the system but how it works and how it is built, so we can then manipulate it to work how we want without requesting customizations, hours, and extra costs to make something what we need it to be. Barefoot is now our most valuable team member.

Vendor Response

by Barefoot Technologies on July 31, 2015

Thanks Alex! We really appreciate our clients that continue to want to learn how to leverage our system. Thanks for being a Barefoot customer! Claiborne

This is a complicated software from an accounting standpoint and getting help is sometimes difficult

Jul 30, 2015
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: I think that the software does a good job of keeping track of running the resort, but I think it is lacking on the accounting side.

Vendor Response

by Barefoot Technologies on July 31, 2015

Hi Paula. Thanks for your review. Yes, your accounting has been more complicated than most and we really appreciate you sticking with it and letting our support staff continue to provide guidance. We aim to provide great customer support to keep our clients happy. Thanks for being a Barefoot customer! Claiborne

Barefoot software is pretty amazing it is very dynamic yet easy for the field to use.

Jul 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have really tested the limits of functionality with Barefoot and they have answered all of our requirements with patience and professionalism. We are a large organization with many special requirements and Barefoot has done a great job working with our team to address our specific needs. Their team is easy to work with and takes the time to understand our needs.

Vendor Response

by Barefoot Technologies on July 29, 2015

Thanks Tracey. It has been a pleasure working with you and your team! Claiborne

Use it on a daily basis for Vacation Rentals

Jul 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've experienced some glitches recently, but appreciate all the efforts made by the BF team to get us back up and running. Would like to see more free webinar training options.

Vendor Response

by Barefoot Technologies on July 29, 2015

Thanks Rachael. Great Feedback about the webinar options. We are looking at both webinar trainings on specific topics and video trainings that can be reviewed through the knowledge base. We are adding those on a regular basis already. Thank you! Claiborne

We have used Barefoot for about 7 years now and have always had good service.

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have always had good service from the Barefoot Staff and the reservations system works well for us. Integration with other services is also helpful such as the credit card systems, HomeAway, etc.

Vendor Response

by Barefoot Technologies on July 29, 2015

Thanks Kelby. We look forward to continuing to serve you ! Claiborne

a learning process

Jul 22, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: We enjoy learning the software and I think once you understand, it is very easy. It is harder for the older people in our company to learn the software. Some items; such as items that we want to print like calendars, are not adaptable which can make personalization of certain things difficult.

Vendor Response

by Barefoot Technologies on July 22, 2015

Thanks for your review Sarah! We agree that moving from a legacy, PC based system like Property Plus to any browser based system will be a challenge. Our hope is that once everyone has gone through our extensive one on one training, each user's comfort level will improve. Also, the ability to print in a browser based system is dependent on a number of variables, including the browser that you are using and the printer-- not just the "report" or the calendar or letter that you are trying to print. We understand this frustration and provide support to all customers who need additional assistance. We are also currently evaluating even more sophisticated technology for editing and printing letters from any browser. We will keep you posted. Thanks again Sarah! We so very much value you and the rest of the Pawley's Island team for being a Barefoot customer. Claiborne

We love the versatility, flexibility and customization functions of the software.

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It conforms perfectly to our business model rather than forcing us to conform our business model to a predetermined square peg in a round hole software.

Current clients of Barefoot Technologies

Jun 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we approached Barefoot about their capabilities, we made some pretty hard demands about what we expected from Barefoot and their software. As of now, we have been live using Barefoot for over 6 months. There have been some hurdles for both of us to overcome and some customization had to be done to the Barefoot software to get us where we needed to be. But my experience so far has shown me that if we are willing to work for it Barefoot is willing to help you obtain our goals. It still amazes me how customizable Barefoot truly is. Over all we are in a whole lot better situation now than what we were in last year at this time. I highly recommend Barefoot to any vacation rentals company looking for a good business partner.
The best piece of advice I can give when moving to any new property management software is: Know your company and what your needs are

A Glowing Recommendation

Jun 06, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The software is user friendly and I am spending less time training and re-training. Internet based software is faster than using our old Central Server that was always crashing. Online bookings are easier. Our owners love the interactive features of the Ownernet.

Cons: None yet.

Overall: Since we have transferred over to Barefoot Technologies, we have experienced a vast improvement in efficiency. All of our Sales Reps were trained onsite by expert Barefoot Staff explaining every aspect of the program in a way that was simplistic and user-friendly. It¿¿¿s as if the Software was built just for us! We used to use RDP and it was so time-consuming and constantly crashing, not to mention that their tech support department would leave us offline sometimes for the entire weekend! We have been extremely satisfied with Barefoot Support. They diligently and promptly reply to our needs and solve our minor issues in a timely fashion. I wish we would have bought this software years ago.

Best Customer Support ever! very customizable Property Management Software

Jun 04, 2011
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The customer support is, without exception, the best I have experienced with ANY product, not just software support! I can generally submit a question, via email, before going home at the end of the day and I will have a solution in my inbox the next morning.

I researched several Vacation Rental software companies prior to making the decision to saddle up to Barefoot Technologies. The driving reasons that I chose Barefoot: I could genuinely sense their interest in seeing our startup company grow (as a salesman myself, I am fairly trained at observing the intent of other salesmen); I could also easily see how the software could be customized to our unique market situation and Offlake Rentals' individualized approach to our market. I am sure there are significant capabilities of Barefoot software that we have simply not yet taken the time to implement, but look forward to doing so to increase Offlake Rentals' income streams!

Cons: There is not an "operational manual"; however I am learing that, due to the customization of the Barefoot software, each company really needs to create their own operation manual for using Barefoot.

Overall: As the manager of a startup Property Management Company, I do significant research and analytics. I knew when doing my research for a management software to go with that it would most likely be my "partner" for the life of our business, due to the complexity in switching property management software. I can say with absolute confidence that Offlake Rentals made the correct choice in software and I cannot give a reason that anyone in need of property management software would not want to include Barefoot Technologies in their consideration! This comes from the "bill payer" of our small company.