Oracle Hospitality

Oracle Property Management


2.5 / 5
12 reviews

Who Uses This Software?

Oracle Property Management is an enterprise platform that targets hotel operations and distribution.


Average Ratings

12 Reviews

  • 2.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Oracle for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Oracle Hospitality
  • www.oracle.com
  • Founded 1977
  • United States

About Oracle Property Management

Oracle Hospitality OPERA Cloud Services is an enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.


Oracle Property Management Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

Oracle Property Management Reviews Recently Reviewed!


Good functionalities and compatibility, very old design and technology

May 21, 2018
2/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Probably the widest range of functionalities of all. Very wide range of integrations, able to support many operational models. Very good centralization options

Cons: Not easy to learn. Very old technology with small greyish Oracle forms. Today it is 2018, but even in 2008 it was considered very old. Limited customization and mobility options provided to the customer. Constant compatibility issues on a workstation level. Customer Support is getting better these days, but Cloud Support is still terrible. In case Opera Cloud the customer has very little control. Opera Mobile is around 5-8 years behind competitor products.

Overall: Initially is was a good option to integrate a wide range of external products with a lot of functionalities. That was a long time ago. Since then there are many better products with a higher rate of value for money.

Vendor Response

by Oracle Hospitality on May 29, 2018

Hello - Thanks for your review. It sounds like it might be time to consider upgrading to our latest version of OPERA. Please reach out to us at oraclehosp_ww@oracle.com for help! Thanks!

Capterra loader

The easiest and most practical PMS system to use!!!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.

Cons: No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.

Overall: Easy to use, same as using windows.

Worst Software - They are thieves - Stay Away!!!

Sep 23, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. We had the premise based software and were very happy with it. The only thing was that we had a 20 year old server and required maintenance. We thought it was time to move to the latest technology, and decided on the cloud based version of the same software. Little did we know what we were letting ourselves into.

Cons: One of the worst business decisions we made. Even our 20 year old server worked better than the cloud based. I would not recommend this to anyone. STAY AWAY!!!

Overall: We had a premise based software, hosted on our 20 year old server here at our location. But even the 20 year old server worked better than the so called state of the art cloud based software. At least we had control over everything in house when it was premise based. But now we are at their mercy. Their customer service sucks, one of the worst. Took away so many functionalities that we could do here, so that they can charge us to do it themselves. But they don't have the manpower, the resources, the knowledge, the technique to do it themselves. Their servers are slow. What used to take a fraction of a second to process earlier, now takes several minutes, which makes you think, maybe you didn't click the right button. In frustration you click it several times. Most of the times, the screen just freezes on you, and will not even let you close out anything, unless you go to Task Manager. Lot of wasted time, low productivity.

If you have a client trying to make a reservation on hold, you have to apologize several times

Vendor Response

by Oracle Hospitality on October 03, 2018

Hello, Sally - Thanks so much for your honest review. We are so sorry to hear about these issues and we want to make sure that we are giving you the best service possible. A representative will be reaching out to you shortly, but if you need to speak with us sooner than that, please email us at samantha.james@oracle.com. Thanks so much for your patience!!! --Samantha

Capterra loader

Absolutely the worst piece of software and the worst company to deal with!!!

Nov 09, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit.

Cons: For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!!

Overall: None

Vendor Response

by Oracle Hospitality on November 13, 2017

Hello, James - Thank you so much for your honest review. We have forwarded this information to support escalation and to sales, and someone will be reaching out to you as soon as possible. Thanks! --Oracle Marketing

Not very Impressed

Oct 17, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Pretty easy to navigate the reservations function. Like the Deposit Trace function and that it calculates the deposit amount for you.

Cons: The interface is not working pop ups are very annoying and freeze the software which forces me to close the whole system down. Not very efficient when there is a customer on the phone needing assistance but I cannot get into the system or have to wait until I can close down, reopen application and re login into application. . Apparently, because other Buyers utilize these interfaces we cannot have them fixed and turned off. Also reports should be easier to pull. Too many steps involved that other PMS systems, such as Visual 1 , make very easy as a drop down menu.

Great!

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: From Hyatt to Holiday Inn, The team that helps me is great, and their programs are easy to use for my staff.

Cons: Updates are infrequent, and mostly run on out of date programs like internet explorer, which makes crashes frequent.

Overall: Definitely helps the day to day, being our primary system

In 37 years of hospitality work this I the worst system I have ever used.

Oct 17, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: When it is working properly it is an easy read. I like that you can see allot of what is going on with the reservation from the search screen, ie: deposit, comments, etc.

Cons: The pop ups that continue throughout the day disturbing your work, stopping you in the middle of making a reservation over and over and over. Confirmations do not function well at all. 1/2 of our existing calls are guests calling back because they did not receive their confirmations even though they have been sent. Most end up in spam. Technical support is non existent. When you do get thru to them they tend to blame your issues on others, such as on-site IT folks. The first line of defense cannot help you. They pass you along to folks that may or may not be able to help. We have had the system since first of February and confirmations are still our biggest issue and we are getting no help from Oracle with this.

Overall: Cannot think of any right off.

Vendor Response

by Oracle Hospitality on October 18, 2017

Hello, Katha - Thank you for your review. We will have someone reach out to you promptly. Thanks!! --Oracle Marketing

Shocking and they just dont care

Oct 05, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: decent system providing you don't ask them for anything

Cons: support - there's none, everything takes an absolute age, we have been trying to launch a new website for 12 months, need Oracle to do some integration work and its so painful to get them to do anything, even though they change you a fortune for the lack of effort

Overall: Awful, awful awful, I've told them that and they just don't care

Vendor Response

by Oracle Hospitality on October 08, 2018

Hello, Brian. We are very sorry to hear of these issues and have reached out to support management. Someone will be contacting you shortly, but if you need to speak with me immediately, please email us at samantha.james@oracle.com. Thanks!

Horrible !!!

Sep 11, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Absolutely nothing. Physical paper work in better than this.

Cons: shuts down completely without prior notice.

Overall: Opera cloud version is terrible.

Vendor Response

by Oracle Hospitality on September 12, 2018

Hello! We are very sorry to hear of your issues. Please reach out to our marketing contact, samantha.james@oracle.com, and we will be happy to help!!! Thanks for your patience!!!

IT Manager

Oct 23, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: i don't see any pros in the aplication.

Cons: The support don't work. If i chose my native language i need to teach to work with the application.

There are not solve all TAX questions for country.

Even send terminal with issues.

Overall: No. Only issues

Vendor Response

by Oracle Hospitality on October 30, 2018

Hello, Victor. We apologize for the issues you are experiencing and we want to help resolve them as soon as possible. Can you please email us at samantha.james@oracle.com, so that we can help address this with you? THANKS!!!!

So far so good.

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: many search functions and numerous shortcut keys to speed up the process.

Overall: I have recently started using Oracle Hospitality PMS and love it so far. I have watched some video tutorials as well and it is pretty straight forward. I'm a hands on learner so I took a week or so going through the software and practicing and within no time I was up and running helping customers, printing folios, and checking guests in.

An additional note: this is my first time in a hospitality role, and I was not sure what to expect having never used a PMS software before. I was happily surprised it did not take long for me to figure it out.

Do not like at all

Oct 20, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Comments: The new "Opera" system just sucks and negatively affects other (for instance outlook email). The other problem I have with this product is that little to none of the history of our guests stays from old Opera got lost in Internet never never land... we are currently working hard to re-build all the guest profiles.....aarghhhh

Vendor Response

by Oracle Hospitality on October 20, 2016

Good morning, Lise - Thanks for your review. We would like to help address your concerns regarding your OPERA system. Please send your inquiry to oraclehosp_ww@oracle.com and we will escalate, or you could call support directly: 1-800-937-2211 (US). Thanks for your patience and we look forward to hearing from you! --Oracle Marketing