Oracle Hospitality

Oracle Property Management

2.5 / 5 5 reviews


Average Ratings

5 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Oracle Hospitality
  • www.oracle.com
  • Founded 1977
  • United States

About Oracle Property Management

Oracle Hospitality OPERA Cloud Services is an enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.


Oracle Property Management Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Oracle Property Management Reviews Recently Reviewed!

5320e5c9f1fae90a3d05d79c1538c986

Absolutely the worst piece of software and the worst company to deal with!!!

Nov 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit.

Cons: For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!!

Overall: None

Vendor Response

by Oracle Hospitality on November 13, 2017

Hello, James - Thank you so much for your honest review. We have forwarded this information to support escalation and to sales, and someone will be reaching out to you as soon as possible. Thanks! --Oracle Marketing

Not very Impressed

Oct 17, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Pretty easy to navigate the reservations function. Like the Deposit Trace function and that it calculates the deposit amount for you.

Cons: The interface is not working pop ups are very annoying and freeze the software which forces me to close the whole system down. Not very efficient when there is a customer on the phone needing assistance but I cannot get into the system or have to wait until I can close down, reopen application and re login into application. . Apparently, because other Buyers utilize these interfaces we cannot have them fixed and turned off. Also reports should be easier to pull. Too many steps involved that other PMS systems, such as Visual 1 , make very easy as a drop down menu.

In 37 years of hospitality work this I the worst system I have ever used.

Oct 17, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: When it is working properly it is an easy read. I like that you can see allot of what is going on with the reservation from the search screen, ie: deposit, comments, etc.

Cons: The pop ups that continue throughout the day disturbing your work, stopping you in the middle of making a reservation over and over and over. Confirmations do not function well at all. 1/2 of our existing calls are guests calling back because they did not receive their confirmations even though they have been sent. Most end up in spam. Technical support is non existent. When you do get thru to them they tend to blame your issues on others, such as on-site IT folks. The first line of defense cannot help you. They pass you along to folks that may or may not be able to help. We have had the system since first of February and confirmations are still our biggest issue and we are getting no help from Oracle with this.

Overall: Cannot think of any right off.

Vendor Response

by Oracle Hospitality on October 18, 2017

Hello, Katha - Thank you for your review. We will have someone reach out to you promptly. Thanks!! --Oracle Marketing

So far so good.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: many search functions and numerous shortcut keys to speed up the process.

Overall: I have recently started using Oracle Hospitality PMS and love it so far. I have watched some video tutorials as well and it is pretty straight forward. I'm a hands on learner so I took a week or so going through the software and practicing and within no time I was up and running helping customers, printing folios, and checking guests in.
An additional note: this is my first time in a hospitality role, and I was not sure what to expect having never used a PMS software before. I was happily surprised it did not take long for me to figure it out.

Do not like at all

Oct 20, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: The new "Opera" system just sucks and negatively affects other (for instance outlook email). The other problem I have with this product is that little to none of the history of our guests stays from old Opera got lost in Internet never never land... we are currently working hard to re-build all the guest profiles.....aarghhhh

Vendor Response

by Oracle Hospitality on October 20, 2016

Good morning, Lise - Thanks for your review. We would like to help address your concerns regarding your OPERA system. Please send your inquiry to oraclehosp_ww@oracle.com and we will escalate, or you could call support directly: 1-800-937-2211 (US). Thanks for your patience and we look forward to hearing from you! --Oracle Marketing