# ETAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ETAP the right Service Dispatch solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87535/ETAP-Software/reviews --- ETAP 4.5 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ETAP Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews GS Given S Self EmployedAccounting, 201 - 500 employeesUsed the software for: 1-2 years. “It lets you to finish many extraordinary varieties of studies, from load waft to arc flash, grounding, and plenty of more.“ April 19, 2022 GS Given S Self EmployedAccounting, 201 - 500 employeesUsed the software for: 1-2 years. “Problems with the installation, the extrade from check model to complete model creates many problems."“ April 19, 2022 GS Given S Self EmployedAccounting, 201 - 500 employeesUsed the software for: 1-2 years. “Etap could be very beneficial for an electrical engineer, and is first-rate to version electric systems."“ April 19, 2022 GS Given S Self EmployedAccounting, 201 - 500 employeesUsed the software for: 1-2 years. “It Lacks a few common products (e.g. cable library)."“ April 19, 2022 PG Percy G Electrical EngineerDesign, 11 - 50 employeesUsed the software for: More than 2 years. “The software is good for asset management, real time simulation and for everyday problem solving on all designs“ September 16, 2021 ML Michel L Senior Electrical EngineerOil & Energy, 10,001+ employeesUsed the software for: More than 2 years. “The lower version ETAP can't open a higher version ETAP file.“ April 8, 2021 JM Jennifer M Project EngineerOil & Energy, 2 - 10 employeesUsed the software for: More than 2 years. “We are solving the requirements set up by NFPA 70E and IEEE requirements to keep workers same.“ September 14, 2021 PG Percy G Electrical EngineerDesign, 11 - 50 employeesUsed the software for: More than 2 years. “Exchange of models between clients and designers wont be easy if we are using different versions.“ September 16, 2021 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anny M. Superintendente protecciones Used the software for: 2+ years ### "I have been using the etap for short circuit, load flows and especially coordination of protection" May 23, 2018 4.0 Pros It has a large number of electrical equipment libraries that facilitate simulations. It is extremely practical when using the Star module, since when running the shortcuts it shows in a real way how they cut the protection curves, in the same way it shows in a very dynamic way the performance of the protection equipment (relays, fuses, contactors) in order and time in order to efficiently diagnose a coordination, existing or proposed. Cons Given the existence of several libraries, many users could be carried away by the data that has predefined the software and would not be motivated to look for the real field information, I have made simulations with both information to compare and give very similar, but can arrive tend to trust the user in case there may be data that does not match reality. I have had several complications when updating the versions, since once I have updated the document to a latest available version, it does not allow me to open it in a previous version. Review Source Response from ETAP September 23, 2019 Our modules come with an alert view which will flag the results if they are outside of a certain percentage. This value is set by you and would be a way to check if the results are off. Unfortunately you can only open older projects in newer versions. This is because the library and sql database changes per release. RKG Radha Krishna G. Project Leader - Electrical Oil & Energy Used the software for: 6-12 months ### "ETAP Software for Electrical Engineers" September 21, 2019 5.0 I am working with Arc Flash Hazard Study to generate Arc Flash labels. Hence need to use Short-circuit, Protection co-ordination study software's as well. I am very much impressed with the software builder keeping in mind the user flexibility and moreover libraries its tested and provides users on Electrical components like relays, breakers etc., Pros User friendly, flexibility to open. Abundant library files for each electrical components like relays, circuit breakers, etc., Running the program and easy understanding of the analysis at the finger tip of the user Cons Hardlock dongle makes it difficult to enter the power plant in Middle east, instead it should have be software controlled dongle. In Middle east Power plants controlled by Military team it is not allowed to enter USB or pendrive or any external harddrive devices. Hence request to look into the solution of Software opening with softlock key. Even though some of Library files are available with ETAP team, it is not send as a whole package with the latest Software version, need to request the same through the ticket. When Arc Flash is running it takes couple of mins to come back to normal screen. Instead an progress bar display will help user to understand the estimated time to complete calculation. Alternatives considered [AutoCAD Architecture](https://www.capterra.com/p/172801/AutoCAD-Architecture/)[DIgSILENT StationWare](https://www.capterra.com/p/175521/DIgSILENT-StationWare/) Reason for choosing ETAP ETAP provides comprehensive solutions for any analysis requirement in the electrical world. Its one stop shop for electrical engineers. Other competitors does not provide this. Mumbai ETAP support team is very good in resolving the tickets, especially Asavari & Uttam. Many thanks to these to personnel. Review Source Response from ETAP September 26, 2019 Thank you for your great review and feedback. contact our local ETAP office to inquire about our soft key which is now available for installation without USB key. Also, the latest ETAP release has improved performance, but you may want to check our system requirements to make sure you get the best performance from ETAP. https://etap.com/software/sales/system-requirements JK Jim K. SPSE Non-Profit Organization Management Used the software for: 2+ years ### "Depends on what you are looking for in Power Systesm Software" September 23, 2019 3.0 Power Systems issues. Wow this "survey" is really a "one size fits none" bit of work isn't it. Pros Flexibility, but it comes with some sever downsides Cons The user interface, both in getting data in to the software, and getting useable results back out. Reason for choosing ETAP We didn't. It isn't an either/or situation. We use all 3 major software suites. I personally use ETAP and PTW. Both have their advantages, both have drawbacks. PTW wins in ease of use, ETAP in handling multiple configurations / scenarios. PTW wins in the area of data presentation. Both seem to think that "Crystal Reports" is just dandy for reports, something I strongly disagree with. ETAP wins in several areas that are not core to my use case. Review Source Response from ETAP September 26, 2019 Thank you for your review and feedback. Please contact our 24/7 HelpDesk if you need assistance with any interface matters. We do have a very comprehensive data exchange module (DataX) that provides a wide range of import and export options and interfaces with third party software (https://etap.com/packages/data-exchange). We also offer our Data Exchange Service (https://etap.com/services/data-exchange-services) if you need assistance with one-off import/export or interface projects. CB Christopher B. President Utilities Used the software for: 2+ years ### "ETAP Review" September 14, 2021 5.0 It is an excellent package and its my right hand. I could not do my jobs without it. Also thanks for the outstanding tech help!!! Pros I can make a model very quickly and run cases as fast as can design them. Allows for quick answers to customer/management questions. Cons Having dongle identification trouble. I have to reset License Manager EVERY time. The regular start cannot see it. Run LM and then I run ETAP. Printing setup could be easier to use. Having trouble with printing output not changing. I have a ticket open now on it. Would to turn off data from certain buses and lines. I do not need to see all when it turn it on in the display options. Just certain buses. It muddies the screen. TCC could be easier to use. Alternatives considered [CYME Power Engineering](https://www.capterra.com/p/234813/CYME-Power-Engineering/) Reason for choosing ETAP Ease of use. Features. CUSTOMER TECH HELP!!! Review Source Response from ETAP September 15, 2021 Thank you for your great feedback. I am sure our Tech Support will come up with an answer to the issues you ran into. VR Verified Reviewer Electrical Engineer Oil & Energy Used the software for: 2+ years ### "User-friendly Electrical Modelling" May 12, 2020 5.0 Etap is very useful for an electrical engineer, and is fantastic to model electrical systems. It allows you to complete many different types of studies, from load flow to arc flash, grounding, and many more. Certain modules are sold separately, such as the harmonic study and motor starting modules, which is fine, but can get expensive if you need all of them, but only sporadicly. Customer support has been pretty good, they will assist you when you have technical questions on how to model certain things, or if the library does not have a specific model of breaker, for example. Pros \- Etap has a wide variety of equipment that can be connected - The help function is very well put together, for every single user interface window - Highly customizable for reporting Cons \- Sometimes difficult to print a Single Line Diagram as intended - VFDs typical show overloaded, even if the rating of the drive matches the motor, and that issue has not been resolved, as far as I know, even if it was pointed out several years ago - Training from etap is a must to use the software properly, especially the case scenario options Review Source Response from ETAP July 8, 2020 Thank you for your review. Our latest release ETAP 20 has an abundance of new features and enhancements. Please feel free to contact our 20/7 HelpDesk to assist you with any of the questions you may have. https://etap.com/support VR Verified Reviewer Technical Services Representative Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "ETAP Arc Flash Analysis, Coordination Study and Short Circuit Analysis Review" May 26, 2021 4.0 Overall the experience is good. The user interface is straightforward and doesn't require a big learning curve to get started. Pros The product is easy to use. The diagram can be easily created with multiple networks as well. Once the network is created, we can carry out a short circuit analysis with a single click. The report feature allows the export of results in multiple formats (pdfs/excel/word etc). Can create a copy of the base case, with proposed or amended case results can be easily compared. Faults can be easily simulated, and thus coordination curves can be easily generated. Cons Limitation of the number of buses. If bus sizes go around 300 buses, the network takes a bit longer to run the analysis. The installation process is not simple with matching the key and license. Required help from IT department to get it on my computer. Faults can be inserted however, not of a specific value (overvoltage conditions not possible), only high currents (Short circuit 3PH, 1PH) can be simulated. Review Source Response from ETAP July 14, 2021 Thank you for your review and positive feedback. ETAP is improving it's performance with every release. The ETAP 20 Series is showing considerable performance improvements over previous releases. Please go to our Help Center and download the latest ETAP release. VR Verified Reviewer Researcher Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Indeed a good software for Electrical Analysis" July 19, 2022 4.0 It's great ! Overall it is a decent software to carry out some research and even real time approaches. Pros Easy to use, you just have to drag and drop the bus bars/ circuit breakers from the column to the drawing page. Major settings are done automatically (by default), and you also have the option of selecting different models of various companies. Cons Some of the features are missing. For example STATCOM was missing in all the prior versions. Review Source Response from ETAP August 9, 2022 Thank you for your positive feedback. STATCOM is available in the last few releases of ETAP. Please refer to our solution catalog or web site for more information. VR Verified Reviewer Phd Student Oil & Energy Used the software for: 2+ years ### "It's user friendly." November 14, 2020 5.0 Various tutorials, examples and helps are existed online. Pros It can be used in power system stability analysis. Cons defining standard between ANSI/IEC and measurement SI/English metric Review Source Response from ETAP July 14, 2021 Thank you for your review and your feedback VR Verified Reviewer Electrical PM Mining & Metals Used the software for: 2+ years ### "Etap Power System Review " September 12, 2019 5.0 The software has helped us for many simulations such as Arc Flash, Load Flow, Motor Acceleration and short circuit Pros The software has a very good user-friendly ability. Also, the simulation is well done and the report well compiled. Cons The language barrier is sometimes an issue. For instance, in DRC we speak french and thus if the software can be in french also will help other users as well Reason for choosing ETAP Etap is more user-friendly than DigSilent Review Source Response from ETAP September 23, 2019 Thank you for your time to write a review. Please note that ETAP is available in multiple languages, including French since release 16.0. ETAP 19.0.1 is our latest full language release with languages in French, Spanish, Portuguese, Korean, Chinese, Japanese and Russian. Many report are vailable in additional languages. VR Verified Reviewer Professional Engineer Utilities Used the software for: 2+ years ### "Great Software for Electrical Engineers" September 14, 2021 5.0 Grounding studies, Arc Flas Studies, SC and protection coordination studies, Cable Pulls, Line Impedance calculations, Pros Ease of use, user friendly, lot of tools for various studies Cons ETAP needs to invest in better libraries and ensure that they are getting updated faster than they are doing currently. Review Source Response from ETAP September 23, 2021 Thank you for your positive feedback. Our Engineering Library team is continuously adding and updating our library with every release. You can also contact our technical support at support@etap.com to request any missing libraries. SR Sidney R. Manager of Electrical Engineering Mining & Metals Used the software for: 2+ years ### "Very good for heavy industrial power" September 24, 2019 4.0 How power large motors on weaker power systems. Simulation of motor starting on large mobile machines. Determination of power quality impacts in the proposal stage. Performed alternate studies to verify alternate power system designs. Pros The ability to dynamically model wound rotor motor starting with a time variable liquid rheostat. A good library of multifunction electronic relays. A good library of electronic motor protection relays. Cons The library of basic TOC relays is not as complete as other packages. A lot of additional modules to buy and pay maintenance on. The wound rotor induction motor rheostat starting requires a chunk of calculations to get it in the form needed for ETAP. A lot of the ETAP trainers did not understand about wound rotor motor modeling and it took a while to get to the courses needed. Reason for choosing ETAP The ability to model wound rotor motors dynamically. It provided professional grade documentation. The library was the most complete for our needs. Review Source Response from ETAP October 10, 2019 Thanks you for your feedback. Our support team is always available to assist with any issues you may run into. Should you find any libraries that are not available, just create a ticket in our 24/7 online HelpDesk and we will create them. In regards to any issues that go past the regular support questions, you can always escalate your case or contact your local ETAP sales engineer to assist. One of our research engineers for induction motors will get in touch with to assist with you questions. GP Giovanni P. Senior VP Oil & Energy Used the software for: 2+ years ### "ETAP Software Review" January 3, 2020 5.0 While initially I started using it almost exclusively to conduct studies (such as Arc Flash, Dynamic motor start transient, harmonics etc.) I now routinely find it easier to generate a power model as part of my "design" efforts for a new project and take advantage of it to validate cable sizing, voltage drops, selecting/procuring properly coordinated protective devices and determining required AIC ratings before specifying new electrical gear. Pros It is probably the most widely used power modeling software so it is easy to share with other users. All of its functions and device editors are "extremely" thorough offering an almost overwhelming number of study customization options. Overall, its use if fairly intuitive (but there is no substitute for attending a good old fashion class if you are a first time user). The online tutorials are excellent and tech support is great too. Cons Like most software, ETAP does have some quirks that a user needs to learn either by peer coaching or through painful firsthand trial & error. Reason for choosing ETAP N/A Review Source Response from ETAP March 5, 2020 Thank you for your feedback and your great comments. There is a third way of learning ETAP software: ETAP hands-on training in one of our training centers or at one of the over 100 training classes around the world. Check out our workshop schedule at https://etap.com/events/events-schedule MM Mariano M. Senior Electrical Engineer Renewables & Environment Used the software for: 2+ years ### "Good tool" September 13, 2019 4.0 Good Pros Friendly environment and the help is also good Cons Better and more accurate grounding calculation Alternatives considered [The Power Tools](https://www.capterra.com/p/65350/The-Power-Tools/) Reason for choosing ETAP Better price Review Source Response from ETAP September 25, 2019 Thanks you for your feedback and great review. Check out our latest Ground Grid enhancements in ETAP 19.5, which will be release soon. https://etap.com/19.5 DP Douglas P. Area Manager Oil & Energy Used the software for: 2+ years ### "Solid software and support" September 13, 2019 5.0 We have used ETAP successfully for Arc Flash studies, cable thermal analysis, and grounding studies. The software overall performs well in all our scenarios. Pros The variability of the modules and options for running simulations are pretty extensive. Cons Some of the initial modules are expensive, and in general the functionality and setup are not as intuitive as I would like. Review Source Response from ETAP September 23, 2019 Thank you for your feedback. We are trying to improve and simplify the setup process with every release. Any suggestions are always welcome and you can provide feedback directly to our sales engineers or our online HelpDesk. MS Myat S. Electrical Engineer Logistics and Supply Chain Used the software for: 2+ years ### "Excellnet software for electrical design" September 14, 2021 5.0 Excellent software to use for electrical study Pros breaker coorination, arc flash, short circuit and load flow analysis Cons If ETAP can add in more features like DC features to the standard features that will be great. Review Source Response from ETAP September 15, 2021 Thank you for your positive feedback and your suggestions. ETAP is continuously enhancing its existing features and adds many new features with every release, including for DC power studies and design. DL David L. Specialist Electrical Engineer Environmental Services Used the software for: 2+ years ### "David Levi with using ETAP Fifteen years" September 20, 2019 5.0 With ETAP I always optimize calculated electrical system with Optimum electrical equipment and minimal cost Pros Software is very ease too use. You could modeled simple electrical system ( distribution system, transmission system and Generating system with supply to system. The study provide stability during normal operation as well transient. I have used ETAP in my electric calculation and after geting result I could write proper specification and be fully confident that I provide the best offer to costumer. Cons ETAP Software is very easy to use and provide true results. Review Source Response from ETAP September 23, 2019 Thank you for your feedback and review of ETAP software DB David B. Director Oil & Energy Used the software for: 2+ years ### "Versatility" September 25, 2019 4.0 We are solving power system design and protection studies including arc flash with ETAP. We benefit in being able to do the studies in-house. Pros The software with its various modules is sufficiently versatile to cope with all of our applications. ETAP is regularly updated with new features and to the latest standards. Files can be exported in the format of some other softwares where our client requires such different software inputs. One day we would like to do a project using ETAP live. Cons Adding circuit breakers and protection relays to the library takes time. Review Source Response from ETAP October 10, 2019 Thank you for your review and feedback. You can contact our 24/7 HelpDesk to assist with adding new breaker and relay libraries. You can also contact our local ETAP representative to assist. We hope that you will have a project to use ETAP Real-Time in the future. we have many customers who use ETAP as the Digital Twin to their live operations. A good place to get the latest info about ETAP and it's application in the industry is the ETAP Global Conference & Expo https://etap.com/events/user-conference JA Juan A. Electrical Engineer Oil & Energy Used the software for: 2+ years ### "ETAP Review" January 15, 2020 5.0 My overall experience is really good. ETAP offers seminars and their help support is quite responsive. Pros The software is quite simple to use and ETAP keeps improving the interface. ETAP really listens to its costumers and makes lots of changes for the next upgrade. Cons There are lots of modules that you can buy instead of making a bundle with all of the capabilities. Reason for choosing ETAP That is the preferred software in the industry nowadays. Review Source Response from ETAP April 14, 2020 Thank you for your review and feedback. I are always considering our customers suggestions in order to enhance ETAP Software and customer experience. JC Joshua C. Project Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent Power System Protection and Grading Package " September 19, 2019 5.0 Excellent Power System Protection and Grading Package EATP’s Automated Grading (Star Auto Protection and Coordination) is valuable in automatic identification and assessment of system protection and coordination / selectivity built on solid design criteria and industry guiding principles. Pros Power System Protection and Grading Package Advantages: -Greatly cuts out many hours of modelling and simulation -Speedily generates Time Current Characteristic (TCC) curves from the automated path of protection -The system is standardized on industry rules and guidelines for system protection & coordination -Great product for real projects as well as a great learning tool for young professionals Cons Having encountered ETAP Software as a user and a technical support personnel, I fail to come up with legitimate complains on the software. The sky is the limit. Reason for choosing ETAP N/A Review Source Response from ETAP September 23, 2019 Thanks you for your feedback. We hope you will continue to enjoy working with ETAP software RN Rebecca N. Connections Engineer Renewables & Environment Used the software for: 6-12 months ### "ETAP Review" September 20, 2021 4.0 We use ETAP for modelling power systems to check overload on cables, we also mainly use it to evaluate short circuit and find values for the short circuit contribution as is required by DNOs during applications for new generation Pros It is easy to pick up most of the features, has good displays of information in real time and in report form. Flags issues visually with red so can quickly identify where the system is facing an overload Cons Sometimes it is unclear what error is stopping the simulation running, The same diagram sometimes will work and sometimes throws and error and not always clear what it is that is changing between iterations Review Source Daniel F. Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Etap is a great software" September 20, 2019 5.0 Pros Architecture of the software, mainly in assembly one line diagrams and alter create scenarios to simulate the system. Reports and labels in portuguese is perfect to deliver to our costumers. Cons Lack of more brasilian manufactory equipment like library of cables, relays and circuit-breakers Review Source Response from ETAP September 23, 2019 Thanks you for your feedback. Please contact our local ETAP office or ETAP support with a list of the equipment you like to have added our libraries. GB Guillaume B. engineer Utilities Used the software for: 2+ years ### "EMS review" September 23, 2019 5.0 Pros report with crystal report, editable Help guide large protection library Cons multisource arc flash High voltage arc flash (how to select the right method...) Review Source Response from ETAP September 26, 2019 Thank you for your review and feedback. Please take a look at our website https://etap.com/arcflash for more information about the different types of arc flash analysis and how and when to use the different types.Also feel free to contact our 24/7 HelpDesk or your local ETAP office. AH Asif H. Generation Engineer Utilities Used the software for: 1-2 years ### "Good tool for simulation" September 15, 2021 5.0 Good experience Pros Easy to use and nice features. Easy to navigate. Cons I think its a good idea the add some video tutorial to slef train the first time users. Review Source Response from ETAP November 22, 2021 Hello Asif, thanks you for your positive feedback. We are have many tutorials and webinars on our web site to get started https://etap.com/resources. in addition we offer hundreds of workshops virtual and in-person worldwide. Please check out our training events at https://etap.com/events NK Naveen K. Principal Engineer Oil & Energy Used the software for: 2+ years ### "ETAP- an Electrical Engineering tool" September 18, 2019 4.0 I have a very nice experience with ETAP.I have been using this software from last 10-12 years. It is a very user friendly software for Electrical Engineers.I must recommend it for every Electrical Engineer. Pros ETAP is a very user friendly software. It is very useful & helpful tool for every electrical engineer. High level Calculations can be done very precisely & with high level of accuracy. Cons Customisation of the ETAP library is least liked by me. ETAP Library should be more versatile. Review Source Response from ETAP September 23, 2019 Thank you for your feedback. Please contact one of our regional offices or our online HelpDesk. We would love to hear how we can help you with your libraries. NY NICHOLAS Y. Engineer Utilities Used the software for: 1-2 years ### "ETAP review" January 20, 2020 5.0 Great product. Many tools available. Challenge to learn how to use them, however well worth it. Pros Model and analyze system coordination and protection. Cons Certain aspects of presenting results. For instance, other software options offer some easy to use presentation options that easily capture sections of the one line diagram next to the results. Another example is outputting revision differences in a complete report rather than one by one listing differences. Review Source Response from ETAP February 13, 2020 Thanks for your positive feedback. Please contact our support team or you local sales engineer to help you create the reports or output results you are looking for. There is a wide range of possibilities on how to approach this. Talk to a Capterra advisor for free and get results within 15 minutes.