# Page 2 | ETAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ETAP the right Service Dispatch solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87535/ETAP-Software/reviews --- ETAP 4.5 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ETAP ## Showing most helpful reviews Showing 26-50 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Given S. Self Employed Accounting Used the software for: 1-2 years ### "ETAP reviews" April 19, 2022 5.0 Etap may be very beneficial for an electrical engineer, and is remarkable to new version electric systems. It lets you to finish many extraordinary varieties of studies, from load waft to arc flash, grounding, and plenty of more. Certain modules are bought separately, along with the harmonic and motor beginning modules. It can however get high-priced in case you want all of them, however simplest sporadicly. Customer assist has been quite good, they'll help you if you have technical questions about a way to version sure things, or if the library does now no longer have a particular version of breaker, for example Pros Comfortable while using the software program and smooth interpretation and attractiveness of results." "It could be very beneficial & beneficial device for each electric engineer. High degree Calculations may be accomplished very precisely & with excessive degree of accuracy." "I constantly loved operating with etap due to the high-satisfactory of the software program and correct results. Plus the truth that the reviews do not appear to be from a kind creator the manner SKM looks." "Etap could be very beneficial for an electrical engineer, and is first-rate to version electric systems." Cons "Various variations have mistakes that provoke new releases." " Some Problems with distinct faucet changer for parralel application. Its Hard to personalize a TCC curve." "Problems with the installation, the extrade from check model to complete model creates many problems." "It Lacks a few common products (e.g. cable library)." Reason for choosing ETAP Hiring agency decisions, and recognition of etap among a number of the industry. Review Source Response from ETAP August 9, 2022 Thank for you feedback. Just as with every other software, new releases may have minor bugs, that's why it is important to issues point release with fixes. ETAP is tested thoroughly prior to every release and as you know complies to high-impact standards requested by the nuclear industries world wide. ETAP had 100+ audits from independent auditors over the last 30 years, with an average of 3-5 audits per year. You can read more about standards and QA audits on our web site https://etap.com/audits NA Noor A. Team Lead Engineering Electrical/Electronic Manufacturing Used the software for: 2+ years ### "12 Years of Experience with ETAP Software" September 13, 2019 4.0 Overall, I'm a happy customer with ETAP software. Good work team ETAP! :) Pros There are a few things in ETAP that are actually very attractive. 1. The very attractive thing about ETAP is its user-friendly graphical interface which is very attractive with state of the art graphical symbols having both IEC and ANSI options selectable on simple clicks along with color coding according to voltage levels. This helps visually a lot in classifying one's systems based on voltage levels. 2. Help Desk support is an excellent feature with FTP support area for large file handling. 3. One click report generation with study/scenario wizards saves a lot of time for complex projects. Cons There are a few things in ETAP that are actually annoying sometimes. 1. First is the dumpster. Once you delete an element, you can't simply undo to restore it from dumpster. You need to be super smart to get it back. The undo / redo should be smartly management as in many other software. It will save a lot of hassle and time. 2. Backward compatibility is also a major concern. Projects created in newer versions can't be opened in older versions at all which is required sometimes to review the work of contractors. It should have some backward compatibility, say, to 4 previous releases. 3. Static studies such as load flow, short circuit etc do not consider turbine rating to generate alerts as the same is needed in some plants where turbines are under-rated than associated generators. No documentation is also available in this regard. 4. Library updates are also not available until next version is released. Limited models are available for ASD/VFD drives for harmonic studies even for very common drives. One has to create every common model manually which takes a lot of time. Review Source Response from ETAP September 24, 2019 Thank you for your feedback. As you know, as a seasoned user, ETAP is thriving to deliver the best product on the market. As a user with a valid maintenance contract you may contact our 24/7 online HelpDesk or call ETAP support to assist you with these issues. In regards to backwards compatibility please contact one of our local ETAP offices or representatives for support with older releases. PC Prawit C. Electrical, Control & Instrumentation Engineering Department Manager Oil & Energy Used the software for: 2+ years ### "Comments for ETAP" September 13, 2019 4.0 Good but something should be improved otherwise customer would seek for other brand. Pros User friendly and thus easy to use than any other power system analysis softwares. Cons Grounding system study is inferior than other competitor such as XGSLab, CDEGS. Main Ground Grid analysis of ETAP is suitable only for a simple soil condition. I experienced very difficult soil condition with resistivity in the range of 800-1500 Ohm-m which ETAP cannot help and Electricity Authority disapproved analysis using ETAP. Thus we have to seek for other software to solve the problem by modeling a customized grid conductor such as using clay covering bare copper conductor and analyze touch and step voltage. Cables sizing calculation still has no capability to calculate according to IEC60287 standard which calculate from heat transfer theory. I have to purchase other software, CYMCAP, to calculate correctly. So ETAP is used for power system analysis only except cables sizing calculation and grounding system study. Another cons is ETAP support. I experienced that sometime I found problem using ETAP in analyzing GCB, I asked ETAP for technical help but unfortunately EATP ignored my request and after several follow up I got a very simple words which is not any useful. I felt very bad with ETAP support team. I hope that ETAP support would be improved. Review Source Response from ETAP September 23, 2019 Thank you for your feedback. We take our customer feedback very serious and will work on making improvements wherever we can. Please look for our next release which will have considerable enhancements for cables, including IEC 60287, ground grid analysis, and many more. JV Jaman V. Electrical Consultant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "An User Pleasant Electrical Design Key" September 18, 2019 4.0 1) Electrical Design Validation (Switchgear/Transformer/Cable etc. Rating) 2) Protection Coordination 3) Personnel & Plant Safety thru Arc Flash Pros 1) Load Flow 2) Short Circuit 3) Motor Starting 4) Relay Coordination: Sequence Operation Cons 1) Harmonic Analysis - Result Difficult to Compare IEEE 519 2) Relay Coordination - Taking More Time to Prepare TCC 3) Not Having Feature to Change the TAG Nos. At A Time All Together (Like in Word Find/Replace) 4) Not Having Feature to Prepare Any Component Library User Friendly. 5) Not Having Feature to Change Model Component Symbols from IEC to ANSI or reverse all together at a time. Review Source Response from ETAP December 4, 2019 Thank you for your positive review and feedback. In regards to the items you pointed out in your review: 1) Harmonic Analysis: The new plot manager introduced with Version 18 should make results easier to compare. Is there a specific feature that you think we should add? 2) Taking More Time to Prepare TCC I would like to recommend trying our zones of protection viewer which sets the zones of protection and allows you to plot all the TCCs in one shot. The feature comes with protection device coordination. 3) Change TAG Nos. all at once: Feeture for future release 4) Prepare Any Component Library User Friendly. We have How-To tutorials https://youtu.be/oD4Ox7xzVTE or reach out to our ETAP HelpDesk & ask them to create these models for you. 5) Change Symbols from IEC to ANSI or vice versa: Select all the elements in your project, right-click and select symbol. You can then switch from ANSI and IEC symbols BA Bruce A. Executive Vice President Utilities Used the software for: 2+ years ### "Fabulous" September 17, 2019 5.0 I have not seen or been exposed to any power systems software that can even come close to comparing to ETAP and the Enterprise Family of Solutions oriented Software. I use Arc Flash, Transient Stability, Ground Grid, LDFL, Short Circ, STAR religiously Pros I have been using this software for 30 years. I have been a ETAP Agent for 20 years. I have not seen or been exposed to any power systems software that can even come close to comparing to ETAP and the Enterprise Family of Solutions oriented Software. Cons That is has taken so long to get key modules developed such as Panel and the Distance Relay. It has cost me many oppertunities in sales. Reason for choosing ETAP IT is the best and most adaptable to every day problems and easiest to use. The truly best aspect is that the results are accurate. Review Source Response from ETAP September 23, 2019 Thanks you for your feedback. As the saying goes, "good things take time, greater things even longer" Panel has been around since the earlier versions of our software. Distance Relay took a while to develop, verify, and validate since it does integrate with a lot of other analysis tools in our software suite. We also added a number of distance relays to our library which contain 1000s of settings and match the manufacturer 1:1. The module is now available and we have enhancements coming out in our next release ETAP 19.5. JM Jennifer M. Project Engineer Oil & Energy Used the software for: 2+ years ### "Incredibly powerful with many improvements needed." September 14, 2021 5.0 We are solving the requirements set up by NFPA 70E and IEEE requirements to keep workers same. Pros TCC, Arc Flash and short circuit studies help keep facility personnel safe and help identify where changes are needed. Cons Running large study wizards needs to be able to produce the reports at the end. It is extramely troublesome to have to generate EACH report from a 200+ node compressor station where you have 20+ configurations for studies that are scheduled to run. Also printing TCC with the elements shown in the curves needs to be easier. Review Source Response from ETAP September 15, 2021 Hello Jennifer, thank you for your positive feedback. Please contact our 24/7 online technical support to assist with your challenges. We want to make sure you can work most efficiently even with large project studies and reports. Our technical support is available at https://helpcenter.etap.com MF Mathew F. Division Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Powerful Software" September 13, 2019 4.0 Overall it has been positive. It would be nice to have more higher level courses in my area. It is powerful software and takes some getting use to. Pros Very powerful software. I like the reports that can be generated. The star graphs are really nice and look good in reports. I like being able to set up macros, it makes running multiple test cases a lot easier. Cons I do not like that I have to buy a ton of modules just to get one feature. The experience thus far has been that we buy some modules and start performing a study. The results are not what we expect just to find out we are missing one feature that is in another module that we didnt buy. There seems to be little features that are important to other studies that are hidden within other, more expensive, modules and generally we do not need the entire other module, but have to buy it because we need the one feature to complete the study. There are also some minor bugs such as not being able to have an NGR monitoring relay on a zig zag transformer. We also ran into an issue modelling a Y-Y transformer. The ETAP software does not allow for the consideration of the tank effect. These issues have work arounds but its hard to explain to a client that ETAP doesn't have this built in so we have to use a work around. I also do not like that there is no save as ability. The save a copy of the file is weird. Reason for choosing ETAP ETAP seemed to be more recognised in the industry. We also have plans to expand our offerings as far as electrical studies and we can build upon our current software offering when needed. Review Source Response from ETAP September 25, 2019 Thank you for your great review. Since many modules work hand-in-hand it is sometimes necessary to get modules that will not apply to the cor or your project. We will make sure our developers receive the information from your review, so your suggestions can be taken into consideration in future releases. Contact your local ETAP representative about alternative or temporary use of module you may only need occasionally. in regards to "Save As" try Shift S. Here is a link to all of our Short Cuts https://etap.com/support/etap-shortcut Enjoy! PG Percy G. Electrical Engineer Design Used the software for: 2+ years ### "General Design software features" September 16, 2021 5.0 ETAP is generally the best software i have used. I would love to see features like infinite busbar being able to be implemented Pros The software is good for asset management, real time simulation and for everyday problem solving on all designs Cons They software is only forward compactible. Exchange of models between clients and designers wont be easy if we are using different versions. I would to see the features such as lightning protection modelling using rolling sphere, EGM and shield angels. The software can only perform grid design for substation earthing only Review Source Response from ETAP November 23, 2021 Hello Percy, thank you for your positive feedback. We always add new and innovative features to our annual releases and take suggestions from our customers into consideration for future releases. In regards to your question about lightning protection, you can utilize the ETAP emtCoSim module; and your feature request for "infinite busbar" you can utilize the bus editor and select "swing" to model an infinite bus. See the latest ETAP innovations and feature updates at https://etap.com/whats-new. JA James A. Global CAD Manager Mining & Metals Used the software for: 1-2 years ### "My ETAP Feedback" September 21, 2021 4.0 We are working to standardize our Electrical designs and address some areas were we feel we can improve the products. I am looking forward to seeing if the tool meets our expectations it should help us achieve those goals. Pros I am the administrator and worked / coordinated with IT to get the tools installed and up and running for the users. My work with the support folks when we had issues went very well and the support teams were knowledgeable. Cons I am still waiting on feedback from the users and what they feel is missing from the tool. Review Source Response from ETAP August 9, 2022 Hello James, thank you for your positive feedback. We would like to hear from you on what your user's experience is with our software. YB Yasceine B. Quality Manager Construction Used the software for: 6-12 months ### "ETAP Overview" May 29, 2022 4.0 I really like the software and am become more comfortable with it from beginning till end of work Pros User-friendly. results are very clear. the processing is fast. Cons It is extremely expensive. It may require more options for modeling the structure. Reason for choosing ETAP it is very easy to operate and has a user friendly interface Review Source Response from ETAP August 9, 2022 Thank you for your positive review. Yes, ETAP can be expensive, depending in the configuration, but we offer a range of options to keep the cost within our user's budget range. Please contact sales@etap.com to to get a quote. MB Mark B. Sr. Program Mgr Power System Analysis Utilities Used the software for: 2+ years ### "ETAP Used for Nuclear Power Stations" June 26, 2020 5.0 ETAP is used for all our nuclear plant power system analysis and assists us with all necessary design changes. Their customer support is known throughout our industry to be world class. Pros ETAP has supported the nuclear power industry by designing and supplying software for our specialized analytical needs for over 20 years. They have become the defacto standard for nuclear plant power system analysis throughout the U.S. with over 90% of plants and utilities standardizing on ETAP. Cons Although it may sound like I’m making this up, after using this software through all of its many evolutions over the years, I honestly can’t think of anything. Reason for choosing ETAP ETAP design, architecture, user interface, and customer support. Review Source Response from ETAP October 21, 2020 Thank you for being a valued ETAP user and for your positive review Mark. We have and always will appreciate your continuous feedback about ETAP software. CC Charles C. Director of Engineering Design Used the software for: 2+ years ### "Electrical Engineering Design and Analysis Tool" September 24, 2019 5.0 I have 18 years experience with ETAP Software and compared to comparable software, I believe that ETAP has the most features they keep developing more features and tools to use. Pros Provides many of the engineering calculations for design and analysis of electrical power, protection and control systems in one software package. It is a necessity in providing our customers the best designs and arc flash analysis. Cons I have to set up my defaults and tools the way that I like to use them and display them when I get a new version. I would like ETAP to add L-G faults for 1-Phase center-tapped sources. Reason for choosing ETAP I am most familiar with ETAP and the other software did not compare to ETAP in providing more tools that I use such as cable pulling, harmonic analysis, transient analysis and relay protection setting abilities. Review Source Response from ETAP October 9, 2019 Thank you for your feedback and being a loyal customer. In regards to your feedback, you are right, we don't store defaults and setting separately, all settings are saved automatically in you project files. When you read your project your new release it will update your settings as well. You can always set up a project template, which you can use when starting a new project or upgrade to a new release. Please feel free to ask our 24/7 HelpDesk support team for assistance. You can also request new features or update to libraries by entering a ticket in our HelpDesk. JM Jen M. Manager, power systems studies Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Review" September 12, 2019 4.0 The overall experience has been good, there are some features which could use some improvement (as mentioned above). Pros The software is easy to use and fairly intuitive. Cons There are often products that are not available in the library. Formatting can be very tedious and time consuming despite some of the "auto" formatting options. Default settings need to be set up on a per project basis, this is both frustrating and time consuming. Exporting information to excel could be so helpful but there is some info that can only be found in "reports" and when these are exported to excel they are formatted to reflect a report style not just raw data which makes it very difficult to use this data efficently if you are creating your own report. Review Source Response from ETAP September 23, 2019 Hello Jen, thanks for your feedback. Please contact our HelpDesk or our local office in Canada to assist with the issues you are describing in your review. We are happy to help and make using ETAP software a positive experience. AD Apparao D. Assistant Professor Higher Education Used the software for: 2+ years ### "One of the best software for power system studies" September 20, 2021 5.0 Pros The software is easy to use by first-time learners without much background. It is useful to develop and analyze power system networks particularly power flow studies, fault analysis, and protection coordination. The one-line diagram approach and report generation are quite useful. Cons The library should be updated with modern power system components to simulate various current scenarios. The scope of studies should extend similar to PSCAD and EMTP softwares. Review Source Response from ETAP August 9, 2022 Thank you for your positive feedback. As an ETAP user you know that we constantly update our libraries and it is a constant chase to catch up with the latest products. In our latest release we added over 14,000 new libraries. You can also contact our Help Center to request the addition of missing libraries or you can also add and import libraries specific to your project yourself. FL Frida L. Engineer Oil & Energy Used the software for: 2+ years ### "A Happy ETAP User" September 18, 2019 5.0 Overall experience has been good. We've experienced some troubles but we've always gotten the problem fixed by the customer support. We try to use ETAP whenever possible. Pros I like it the most how user friendly it is and that it gives me the comfort that the results are correct. Cons There are a certain things that are different in this software compared to others. E.g. there is no "save as", only "copy project to" and you have to open it afterwards (if you want to work on the new project). And copy - paste is different than in any other software. It doesn't bother me anymore, but it's weird. Review Source Response from ETAP September 23, 2019 We use "copy project to" instead of save as since SQL is installed locally on the machine which allows for faster performance. Copying the files directly disconnect the local database which is why we have this option instead. GW George W. Owner Oil & Energy Used the software for: 2+ years ### "Review of Etap Software from GW Engineering Inc." September 18, 2019 5.0 I have used Etap for over 12 years and have used it for design, installation, and troubleshooting of many power generation systems over this period. These systems primarily include relay coordination, and protection schemes, arc flash, and motor starting. It is a great product. Pros Etap utilizes all of the components the model and integrates them all together so it is easy to go from one module to the next and still work with all data and information from other modules. "Star" systems is an example. Cons Alignment and viewing results on the one-line can get crowded but it can be edited to view only the critical information. Review Source Response from ETAP September 23, 2019 This can be resolved by using Auto-Build which is modeling based on a spacing rulebook. You can modify the rulebook to evenly space out all the elements in your one-line, allowing for a less cluttered view. DG Danny G. Ingénieur Électrique Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The best overall " September 13, 2019 5.0 Pros The 3-D Database is a base feature compared to CYME and SKM Powertools to manage scenarios. Cons Harmonic parameters for the utility have some limitations. I didn't find a way to set "lieux d'impédance" given by the utilty or his harmonic contribution for each harmonice frequence. Reason for choosing ETAP I was using it before joining my actual employer. We did the same change, from CYME to ETAP, with my former employer. Review Source Response from ETAP September 25, 2019 Thank you for your great feedback & review. Please contact our 24/7 HelpDesk to request assistance with this matter. We take customer feedback into account whenever possible to improve ETAP software. Opening a ticket in HelpDesk will escalate this issue to our R&D team if our support engineers can't find a solution to your problem. AS Ali S. Principal Construction Used the software for: 2+ years ### "A lot better than SKM but still not perfect " September 24, 2019 4.0 Pros I always enjoyed working with etap because of the quality of the software and accurate results.Plus the fact that the reports don't look like from a type writer the way SKM looks. Cons Recently they sent Costumer service for the Library for USA to India. This has caused a response time of 2-3 hours to get extended to 3-4 days and the professionalism of the staff in India is not to the US standards. Review Source Response from ETAP September 26, 2019 Thank you for your feedback and review. Since we offer 24/7 support, we utilize our support engineers around the globe. We take our customer's feedback very serious and always try to remedy any issues that surface. We hope that your next interaction with ETAP support will be positive and swift. TS Troy S. Project Engineer Oil & Energy Used the software for: 2+ years ### "ETAP Review" September 20, 2019 4.0 Overall, ETAP is our go to software for Arc Flash Risk Assessment and makes it very easy for us to analyze and report on projects. Pros What i like about the software is that it is easy to use and update. We started using the ETAPApp so that field data collection is much faster and more efficient. Great addition to the software. Cons Large projects typically take a long time to run. We currently have a 4,200 bus model that takes more than 5 hours to analyze for Arc Flash Review Source Response from ETAP September 23, 2019 Thank you for your feedback. Please contact our HelpDesk engineers and inquire about hardware specifications to speed up your calculations. ML Michel L. Senior Electrical Engineer Oil & Energy Used the software for: 2+ years ### "ETAP Covers Almost All Required Electrical Calculation" April 8, 2021 4.0 I strongly recommend ETAP for electrical engineer who works on power system calculation. Pros ETAP is friendly to new user. And it covers all the required electrical calculation we may encounter in the work. The technical support is good basically. We can always call technical support for help. Cons The lower version ETAP can't open a higher version ETAP file. ETAP is updating new version while we may use various version. Review Source Response from ETAP July 14, 2021 Thank you for your review and positive feedback. J(E James (Jim) E. Consulting engineer Construction Used the software for: 2+ years ### "ETAP Evaluation" September 17, 2019 4.0 ETAP is great software. However, I feel some features are released before they’re ready and the user ends up doing R&D Pros Very technical; very inclusive with options Cons Written help features need greatly improved. Need more technical explanation of features available. Need more technical webinars to define modules Reason for choosing ETAP ETAP features and technical expertise Review Source Response from ETAP September 25, 2019 Thank you for your feedback. We are working constantly to update our product documentation and training materials. Feel free to contact our Golf Coast office in Houston for assistance and training opportunities. You can also contact our HelpDesk 24/7 with any product questions or help with a project. Sign up for our next webinar in October. HAH HECTOR ANTONIO H. ENGINEERING MANAGER Oil & Energy Used the software for: 2+ years ### "Satisfying ETAP experience." September 17, 2019 5.0 The overall experience has been saytisfying, this software has proven to be very useful to run different types of studies in our field. Pros This software provides a very friendly interface and variety of tools that ease the process of design in our field. Also the customer service has always solved our questiones promptly. Cons Several features and tools are limited or restrained unless you purchase the full package. Review Source Response from ETAP September 24, 2019 Thanks you for your feedback. As you know ETAP is module based and is offered in many configurations. Modeling in ETAP is not restricted and you can create as many scenarios as you with. Analysis module need to be obtained as needed. Please contact your local ETAP office to ask about adding modules to your existing package. There are a variety of different purchase and leasing options available. JJ Jack J. Manager, Electrical Engineering Oil & Energy Used the software for: 2+ years ### "Sometimes too complicated to use." September 24, 2019 5.0 We are doing power modelling for projects Pros It is a great software. The final output product is very good. Cons 1\. It is hard to use. It is hard to create a customized report and a customized border for the single lines. It's very hard to get our logo on the drawing let alone creating a general borer that could always be pulled up and the SLD would be inserted. 2. When we transfer files to customers, again it is not as easy as your competitor (Easy Power). Their software just save file and transfer. Your software you need to attach the library and ancillary files then transfer. Why is so hard. Reason for choosing ETAP See above Review Source Response from ETAP October 8, 2019 Thank you for your review of ETAP software; we appreciate your feedback. Even though we are trying to make it as easy as possible to use ETAP, we also acknowledge the complexity of the software. To help our users we offer 24/7 support via HelpDesk, offer comprehensive hands-on workshops and, provide a large variety of tutorials and webinars on our website. cY credo Y. technicien Professional Training & Coaching Used the software for: 6-12 months ### "Best electrical design software" April 14, 2023 5.0 With ETAP I have designed many projects in the field of electricity Pros ETAP is a very easy to use application for electrical design, the features are very understandable and the rendering is professional Cons Personally I did not see any disadvantage at my level Review Source Response from ETAP January 17, 2024 Thank you for your positive feedback KG Kirk G. Elect eng Oil & Energy Used the software for: 2+ years ### "EMS Review" September 20, 2019 4.0 Pros Lots of good options, can be difficult to understand these options. Cons Must pay for each option, need training on these options.. Review Source Response from ETAP September 23, 2019 Thanks you for your feedback. Please contact our local ETAP representative in Canada to assist with pricing and any training you may need. We also provide a large number of training webinars and tutorials on our website. Talk to a Capterra advisor for free and get results within 15 minutes.