--- title: "JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is JazzHR the right Applicant Tracking solution for you? Explore 492 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/87750/JazzHR/reviews/" page_type: "reviews" language: "en" --- JazzHR 4.3 (492) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of JazzHR Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Blake A IT TechnicianRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The candidate pipeline view is intuitive and makes it easy for hiring managers to see exactly where each applicant stands without having to ask HR for an update.“ July 6, 2026 LR Lucia R RecruiterPublishing, 11 - 50 employeesUsed the software for: More than 2 years. “Another HUGE red flag is that when you close a job on Jazz, it will not close the position on other websites it sends it to so we continue to get random calls for positions that were closed a long time ago.“ April 10, 2025 Blake A IT TechnicianRetail, 201 - 500 employeesUsed the software for: More than 2 years. “For an organization that does a fair amount of hiring across multiple store locations, having everything centralized has been a real improvement over how we were doing things before.“ July 6, 2026 RK Rick K HR DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The 30-day notice tied to a bill date means your “earliest cancel date” may be months away, even after you’ve clearly said you want to terminate.“ December 2, 2025 KC Kate C Human Resource ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers.“ October 16, 2025 AN Alan N HR ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Lots of down maintenance days and lots of price increases and extra fees.“ September 23, 2025 NT Nayiri T Talent AcquisitionLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 6-12 months. “I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting.“ February 18, 2026 RK Rick K HR DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “For a modern SaaS platform, this is not a customer-friendly experience.“ December 2, 2025 ## Showing most helpful reviews Showing 1-25 of 492 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica D. Game Programmer Computer Software Used the software for: 1-2 years ### "JazzHR helps keep everything organized and in one place" December 26, 2022 4.0 We went from 500 to 1500 people quickly because to JazzHR's scalable design. We were able to create a streamlined and effective recruiting procedure with clear and well-defined workflows that aided each recruiter in doing their job more effectively. Facilitates consolidation of related materials. Pros Platform that is simple to learn and use. Facilitates streamlined request and candidate tracking within your team. Works flawlessly with any other recruiting tools you may be using, whether they're internal or external. Setting up a workflow and aids to assist with the workflow might help reduce stress on your recruiting staff. Better candidate management, texting capabilities, and automations Cons I'd like to make a standardized scoring sheet for use by all interviewees. I wish there was a way to search job boards for people who were similar to the applicants I liked best during interviews. Please make it possible to quickly revise an email before sending it to a potential employee. Switched from [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) It's designed to enable a streamlined process integration by interacting with a wide variety of other systems and offering a wide range of features. JazzHR also offers a simple, intuitive interface that can be quickly taught and picked up by new users. There is a reliable support staff there ready to answer questions and implement any feature requests you may have. Review Source JB Jessica B. Director Individual & Family Services Used the software for: 1-2 years ### "Good but pricey" October 9, 2024 4.0 Pros Great features and applicant tracking. I like the disqualifying questions. Cons Very costly to add anything additional such as e-signature. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing JazzHR An affiliate offered me a better plan at a discount. Review Source SP Steven P. Owner Construction Used the software for: Less than 6 months ### "Horrible Experience - Suspicious Subscription Model" June 9, 2025 1.0 Horrible, made multiple attempts to sort out my issues of overbilling to JazzHR and I have received no communication from their end for weeks. I am about to be billed once again for their services even though I have no access to anything on my account. Pros Not impressed with their service. They were easy to work with when I made a company account, impossible to deal with when I want to cancel my subscription or to deal with issues with billing. Cons You need to alert staff 30 days prior to cancellation of your plan. I cancelled my billing cycle, however I'm still being billed. I don't have access to any of their services and I'm still being charged. They have yet to deal with this and it's been nearly 3 weeks. My emails have been screened and my customer service rep who originally assisted me with my account has since gone MIA when I filed a complaint. Review Source AB April B. Head of People Information Technology and Services Used the software for: 2+ years ### "Good option for small to mid sized company " October 31, 2022 4.0 Overall a very good ATS for candidate sourcing and pipeline management, at a good price. Customer support is excellent - we even had our AE do a training for our managers when we rolled out the interview assessments & feedback requirements. The only reason why I might consider another platform is the reporting. Pros Easy to implement and offers customization for application screening and assessments. Bulk action allows recruitment to save a ton of time by using the filter to shortlist, disqualify and send feedback to candidates. Cons Reporting - it's very difficult to pull actionable data from the platform based on how it's collected. If you want to include interviews in your reporting data, all interviews must be scheduled through the platform which we've had issues with, same with offers - to be tracked they need to be sent to the candidate through Jazz. When you clone and repost jobs to keep them at the top of job boards it counts as a separate job and that messes up reporting data. Reason for choosing JazzHR We have been using Humi as our HRIS ( switching to Bamboo) and there is an ATS/Recruitment function, but it's very basic and didn't offer good pipeline management features ( I have yet to find an HRIS platform that's also a good option for recruitment). Review Source Response from Employ November 9, 2022 Thank you for your review, April. We really appreciate your feedback! It is good to hear that you find JazzHR to be easy to implement and you have had a good experience with our Customer Support team! I apologize the reporting has not been an easy process for you and your team. We are always looking to improve our product, and I will be sure to share this with our team. Thanks again and happy hiring!! KP Keith P. Recruitment Supervisor Food Production Used the software for: 2+ years ### "JazzHR ATS Review" January 8, 2022 4.0 We were looking for a more robust ATS that allows more technical level changes than what our previous ATS allowed - and this is just that. It gives the user a lot of control over the settings/workflows, which at times can be a bit cumbersome to maintain, but ultimately creates a more specialized experience for our recruitment team. Pros I like that the program really focuses on what it does best - workflow integration. If you take the time to really set this product up right, you can automate 75% of the administrative tasks that can be very time consuming. Cons It’s greatest strength is at times it’s greatest weakness. The workflow management is excellent when it’s set up properly, but requires a lot of maintenance to keep it updated and current. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing JazzHR Price/functionality. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) BambooHR is a very basic program that does not offer a lot of user control. Review Source KS Kristina S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "JazzHR Experience" October 23, 2024 2.0 My experience began very good, then after a few months, all i was getting was applicants from other countries Pros Good caregiver quality for those that are in the area Cons They do not filter out applicants that are from different countries Switched from [Caring Support](https://www.capterra.com/p/253651/Caring-Support/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) better candidates and a larger variety of applicant pool Review Source Starla C. General Manager Insurance Used the software for: Less than 6 months ### "I will NEVER recommend this company to an enemy even!! " August 16, 2024 1.0 I have been beyond overwhelmed! I am trying to hire for my business and pay a price then get blocked on all the boards and they refuse to help, refuse to give me my money back and even though I am on month to month contract they took my money AGAIN! So I am supposed to pay for NO HIRES? Pros The initial customer service was good but after that it was all bad. Cons They gave me one price then they blocked my jobs and I didn't get anymore candidates. I reached out for help and was told to watch videos. I told them I was done with their service and I wanted a refund. They refused to do it then they took my money AGAIN!! Switched from [Wizehire](https://www.capterra.com/p/185736/WizeHire/) I thought it would be better but was way worse! Review Source SJL Stephen Joshua L. Technical Recruiter Information Technology and Services Used the software for: 2+ years ### "ATS for New/growing companies" April 6, 2022 5.0 It was a great experience overall. The after sales are also responsive to any queries or requests. Pros JazzHR has been fruitful to our growing company. We were able to find the type of candidates we are looking for. The candidate database is diverse. Cons Maybe the UI/UX of the application could have been improve to something more interactive or too formal-looking. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[MonsterConnect](https://www.capterra.com/p/120214/MonsterConnect/) Reason for choosing JazzHR As a growing company that time, we were looking for an alternative and cheap ATS/Job board to begin with and eventually, build our own pool of candidates. JazzHR has been helpful on that scale. Review Source Response from Employ May 5, 2022 Thank you so much for the feedback, Stephen! We are so happy to hear JazzHR has helped in the growth of your company. Wishing you and the company great success! Your suggestion for an easier UI will be noted for improvements moving forward. Please let us know if you ever need anything. AD Annie D. Recruiter Public Safety Used the software for: Less than 6 months ### "Just implemented but thinking of changing" April 4, 2024 4.0 Their service has gotten better but i think we need to try a different system. Pros easy to use, inexpensive for what you get Cons reporting, the offer letter tokens can not be changed so you have to substitute tokens that are not titled correctly. very messy and makes the whole process frustrating Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Lever](https://www.capterra.com/p/142452/Lever/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing JazzHR overall expense and features included but wish we had looked at reporting. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) As frustrating as JazzHR is, it is much better than ADP Workforce Now. ADP's product is terrible as an ATS, no searching, no workflows, very cumbersome. Review Source MK Mehakpreet K. HR Executive E-Learning Used the software for: 1-2 years ### "A Needed change " June 4, 2025 5.0 Jass HR isn’t flashy, but that’s what I liked about it. It quietly handled the everyday stuff without making me click a million times or lose my mind over tiny details. Simple, reliable, and it made my life easier. Can’t ask for much more. Pros Honestly, Jass HR surprised me—in a good way. It’s super simple to use, and I never felt lost while navigating it. Whether I was applying for leave or updating employee info, it didn’t feel like a task. Everything was where I expected it to be, and it just worked. No overthinking needed. Cons There were moments when it slowed down a bit, usually when a lot was happening at once. Also, I did find the payroll side of things a little clunky. It works, but it could be smoother. Review Source ML Michelle L. Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Great Experience" December 2, 2025 4.0 Good experience, was able to view and find a qualified candidate to hire. Easy to access the information Pros It was easy to use. Got some good applicants from it and was able to hire a qualified person for the job Cons There wasn't much to not like. I did feel like the layout could have been better. But overall easy to use and could find the information Review Source nP nicole P. HR Manager Computer Software Used the software for: Less than 6 months ### "A Great Tool All Employees Will Love!" December 13, 2016 5.0 We have used this product for the past year and it has been instrumental in taking us to the next level in recruitment. All managers and employees can utilize the tool. The ability to streamline every step of the process from interview comments to candidate updates, background checks and more makes such a difference to the entire hiring team following the process. Pros Super easy interface Review Source MS Michelle S. Recruiter Automotive Used the software for: 6-12 months ### "I love JazzHR!" September 10, 2024 5.0 JazzHR was the first ATS system I used. It's simple yet so effective. Great layout, great at tracking communications. Overall a pleasure to use. Pros I love JazzHR!! It's so easy to use, posting a role is so quick, I love that your remail communications are tracked. Cons Nothing! I think JazzHR is awesome! It's very user friendly. Review Source LS Laura S. Project Manager Education Management Used the software for: 6-12 months ### "Excellent Software!" September 8, 2023 5.0 JazzHR has been an excellent product. We appreciate the visibility, customization, and streamlined processes that allow our team to work together easily and efficiently. Pros We use JazzHR throughout our recruiting process - from job posting to managing candidates from application to hiring - JazzHR has been able to streamline and simplify the process allowing visibility to all team members. We especially appreciate the seamlessness of job postings on our website and the ease with which we are able to guide candidates through our hiring process from beginning to end. Cons Occasionally there are minor issues that we find with JazzHR. For example, we found out that when we pushed candidates' resumes into JazzHR from another job posting site, the email alert was not triggered for this candidate in the JazzHR system. It is rare, small things like this that we sometimes run into, but do not take away from the entire experience with JazzHR. Review Source VR Verified Reviewer Talent Acquisition Manager Utilities Used the software for: 1-2 years ### "Good Value for Money" November 6, 2023 4.0 Overall it is worth the money, and a great experience. Pros JazzHR is very easy to set up and use. It also seamlessly connects to multiple job boards, and allows for postings to go out everywhere. There are also many integrations that work well. Cons The career page was not great for us. We had multiple locations, and the career page just lumped them all together. It would have been great if you could search by location on it. Review Source VR Verified Reviewer Center Coordinator of Clinical Education Used the software for: 2+ years ### "Implementing JazzHR has allowed us to dramatically improve our recruitment efforts!" January 31, 2018 5.0 Using JazzHR has greatly improved the success of our recruitment efforts and increased communication among our managers and recruiters. Pros JazzHR is very user friendly. It is easy to navigate the site, and there are a lot of features that are customizable - such as categories to easily narrow down search results, email templates, and workflows that automatically trigger notifications and tasks to different people. The ability to send our job posting to so many free job boards has been fantastic and saves us countless hours per job when we don't have to manually post on those sites. It integrates seamlessly with our website, so it is very easy for job seekers to find our open positions. They host tons of free webinars so that you can learn about the new features that they are constantly rolling out. The capability to create and send forms for an electronic signature through the HelloSign integration has been a huge improvement from our outdated process of trying to send and collect original documents through the mail. We always get helpful, speedy customer service whenever we have questions. Cons One feature that would be really beneficial for us is a place where the hiring team can communicate and discusss the job itself. There is a discussion page for each candidate, but if anything changes with the job requirements - like the hours, schedule, location, etc) - we can't communicate that within Jazz within putting it on a candidate's discussion thread. Review Source VR Verified Reviewer Lead Project Analyst Used the software for: 2+ years ### "If you need a new applicant tracking system, pick this. Super modern!" May 18, 2018 5.0 Relatively low cost, easy to use, live agents, modern & you can recommend ideas that go on their roadmap and eventually get implemented. Pros Finally, a modern applicant tracking system! I use JazzHR everyday at work and I can honestly say this is a user-friendly and intuitive ATS. It saves me a lot of time compared with my experience using other systems like Taleo. If anyone is thinking of switching to a new ATS system, this is it. You will not regret it! Plus they have live agents to support you with any questions you have and they will get you the information you need promptly. Cons Sometimes I have experienced 'bugs', but if you report it to their Customer Success team it will be looked into as soon as possible. When Amazon Web Services is down, Jazz may not function properly, but this can't always be avoided. Review Source Shae J. Human Resources Director Computer Software Used the software for: 1-2 years ### "Cost Effective Solution, Suitable for All Business Sizes" December 10, 2018 5.0 Fantastic. Quick and easy migration. We had a short period to evaluate other solutions and implement. With our implementation contact, we were able to effectively migrate our data from iCIMS quickly. Pros One of the few products I demoed that allows me to effectively export all data keyed into the system. Met my needs for unique customization, integration with existing HR platform, automated workflows, limited access to users based on needs, and more. More importantly, if provided me the same perks, with an upgraded UI both for admins and candidates, all while reducing our costs by 70% over our existing vendor (icims). Cons No flexibility to set permissions down to the field level. We like to keep some of our app questions (i.e. what is you minimum expected salary) hidden and this is something that I can't currently hide from people marked as recruiters or hiring managers. Review Source EP Emily P. HR Specialist Management Consulting Used the software for: 2+ years ### "Look no further - You've found an ATS" September 10, 2016 5.0 I work in a recruiting capacity in the HR department of a mid-size company that utilizes Jazz as our recruiting software. As a growing company with strongly rooted family values, we are dedicated to making hiring decisions that will have a positive impact on our company's growth and image. Our HR department has been able to take our recruiting to the next level with Jazz since we can effectively track, source, and communicate with candidates from the moment we post a job up until we send out the offer of employment. Our company is not only dedicated to our employees, but also to each and every candidate that expresses an interest in employment with us; which is why, as a recruiter, my personal goal is to maintain communication with candidates at every stage, and Jazz makes that an EFFORTLESS process. I felt compelled to write a review for this software because not only is it a fantastic platform to use, but their customer service experience is unparalleled. They are always taking customer feedback into consideration and implementing changes that ease recruiting nuances, and unlike clunky applicant tracking systems of yore, they are constantly revamping their system to remain relevant with the latest recruiting practices. Anytime I interact with Jazz's product and customer service teams, they leave me confident in my decision to continue to utilize this system as a recruiting platform for years to come. I suggest you give their sales team a call and request a demo ASAP. Pros Ease of use Innovative and Adaptive Customer Support Review Source Lee C. Research Fellow Think Tanks Used the software for: 2+ years ### "Search feature works great " December 22, 2023 5.0 Pros We get a huge number of applications and so being able to easily search every CV for certain keywords can be a quick way to filter and cut down to a manageable number to get through, which you can then easily bulk download. Cons Nothing really, except that it might be nice to have a single HR app, so to do leave requests through this app as well, I don't know if jazz can do this but we use different software for leave. Review Source Joe D. Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Terrible to leave" March 6, 2024 3.0 DO NOT RECOMMEND! They are okay at their job at best and very difficult to leave. Pros Like normal, in the beginning they are all sunshines and roses. I would give it a 6-7 on finding applicants Cons Leaving...we were moving to a new service. I left VM's and emails saying I wanted to cancel. I own several businesses' and when a client wants to leave we never hold them hostage, or try to squeeze out one more billing period etc. I called multiple times, left emails telling them I was leaving. After jumping through their hoops I missed one line on the email that basically said, "are you really sure? "(Yeah, I thought to myself, I am really sure after telling you 5 TIMES already) Email us back. After responding to them saying I missed this part of the email can you please just retroactive to the original date that I notified them I wanted to leave they basically told me to pound sand. It's just a crappy way to do business especially for this low price point. Review Source SG Stefan G. HR Manager Staffing and Recruiting Used the software for: 6-12 months ### "Your Customizable Hiring Platform - Everything You Need" April 9, 2019 4.0 Cost effective, Time-saving, user friendly and helps you keep track of the candidates in progress. Their support team is quick at responses and resolutions. the best thing about Jazz HR is that they receive resumes from quite a few job boards and present them to you on one platform. Pros Jazz HR is customizable to great lengths to give you the exact result you need. It helps create a job to specifically mention what is needed to qualify with the set questions you can place for applicants to answer if they decide to apply to the job. the best part is that Jazz HR does the segregation to see who qualifies and then gives us a list of just the resumes that are a match. The access to templates and workflow is also a huge bonus. They also provide you the option onboard and complete everything with esignatures so its all paperless. Cons When the pros also become the cons - you get resumes that are a fit but the response is always overwhelmingly high. You have to go over the bulk resumes that qualify. The platform offers a huge set of features that may get confusing and not give you the desired result unless setup correctly which could be a draw back. Also the API can be limiting when it comes to in-house integration. Review Source CJ Caroline J. Owner/Director Education Management Used the software for: 1-2 years ### "Not the best for small companies" May 3, 2022 3.0 Initially great. Automatic renewal is the only option allowed. They claim to have sent a reminder email but if they truly did it went to junk or spam. Then when the draft came out and I tried to cancel, I could not talk to a live person. Anyone I talked to "wasn't in that department and would forward my info to the correct department." Which got me an email but just reminded me that cancellation took a 30 day notice and no refunds would be given. Maybe this platform is good for big companies that constantly have jobs to post. But as a small company with only one opening to post, it was a costly error to use this platform as I ended up paying 2 years of membership fees to post one job and didn't even hire anyone from this platform. Pros Creating my job was easy and it posted multiple places at once. Cons Candidates weren't any more likely to actually show for interviews than those who had applied via Facebook. Review Source David F. Sales Director Sports Used the software for: 1-2 years ### "Good Job Board ATS" July 23, 2022 3.0 JazzHR was solid for what is was, especially as it relates to talent acquisition. Pros The flow from job board to applicant tracking was smooth. Cons JazzHR is not as robust or effective as similar platforms. Review Source AT Angela T. Associate Talent Acquisition Partner Retail Used the software for: 1-2 years ### "Great for smaller companies" July 7, 2022 3.0 I liked JazzHR when I worked for a smaller company, however when i compare to a bigger software like Workday, I think JazzHR is not my first choice. Pros I think this software was really great for lower volume of candidates or smaller companies. Cons I think there were features that were not utilized or maybe not even created that made it unfavorable. 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