# JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JazzHR the right Applicant Tracking solution for you? Explore 491 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87750/JazzHR/reviews --- JazzHR 4.3 (491) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of JazzHR Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Human Resource ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers.“ October 16, 2025 RK Rick K HR DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The 30-day notice tied to a bill date means your “earliest cancel date” may be months away, even after you’ve clearly said you want to terminate.“ December 2, 2025 NT Nayiri T Talent AcquisitionLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 6-12 months. “I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting.“ February 18, 2026 LR Lucia R RecruiterPublishing, 11 - 50 employeesUsed the software for: More than 2 years. “Another HUGE red flag is that when you close a job on Jazz, it will not close the position on other websites it sends it to so we continue to get random calls for positions that were closed a long time ago.“ April 10, 2025 NT Nayiri T Talent AcquisitionLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 6-12 months. “I love that we can have different teams taking care of different jobs, so as a recruiter you only see the jobs you’re handling.“ February 18, 2026 AN Alan N HR ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Lots of down maintenance days and lots of price increases and extra fees.“ September 23, 2025 AA Angelica A Team LeadAutomotive, 501 - 1,000 employeesUsed the software for: 1-2 years. “It is particularly well-suited for small to medium-sized businesses looking for an affordable and effective solution to manage their hiring needs.“ September 16, 2024 RK Rick K HR DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “For a modern SaaS platform, this is not a customer-friendly experience.“ December 2, 2025 ## Showing most helpful reviews Showing 1-25 of 491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kavindu Githsara K. System Specialist E-Learning Used the software for: 1-2 years ### "Recruiting Made Simple with JazzHR" February 24, 2023 5.0 Overall, JazzHR has been a highly effective tool for managing our recruitment process. Its user-friendly interface, robust applicant tracking system, and seamless integration with job boards and social media platforms make it a top choice for businesses of all sizes. Pros I have found JazzHR to be a highly effective tool for managing our recruitment process. Overall, I would highly recommend it to any business looking for an efficient and streamlined way to manage their hiring process. One of the major pros of JazzHR is its user-friendly interface. The dashboard is easy to navigate and provides a clear overview of the recruitment process, including job postings, applications, and candidate statuses. Additionally, the software integrates seamlessly with various job boards and social media platforms, making it easy to post job openings and attract a diverse pool of candidates. Another strength of JazzHR is its robust applicant tracking system. It allows for easy tracking of all applicant data, including resumes, cover letters, and interview notes, which can be shared among hiring managers and team members. The software also includes automated reminders and notifications, ensuring that candidates are never lost in the shuffle. Cons One potential downside of JazzHR is that it can be a bit overwhelming at first, as it offers a wide range of features and customization options. However, with a little training and practice, users can quickly get up to speed and take full advantage of its capabilities. Review Source JB Jessica B. Director Individual & Family Services Used the software for: 1-2 years ### "Good but pricey" October 9, 2024 4.0 Pros Great features and applicant tracking. I like the disqualifying questions. Cons Very costly to add anything additional such as e-signature. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing JazzHR An affiliate offered me a better plan at a discount. Review Source LR Lucia R. Recruiter Publishing Used the software for: 2+ years ### "Look for other ATS Systems" April 10, 2025 1.0 Horrible. No more account managers for your account. Took over one month to get a response about our hacking. Would recommend looking elsewhere for ATS needs Pros Userfriendly when posting positions. Best just for keeping resumes in a database, that is it. Cons We got hacked and got charged $5,000 in fake job posting. JazzHR said it was our fault their security wasn't strong enough for the hacking. Another HUGE red flag is that when you close a job on Jazz, it will not close the position on other websites it sends it to so we continue to get random calls for positions that were closed a long time ago. Review Source AB April B. Head of People Information Technology and Services Used the software for: 2+ years ### "Good option for small to mid sized company " October 31, 2022 4.0 Overall a very good ATS for candidate sourcing and pipeline management, at a good price. Customer support is excellent - we even had our AE do a training for our managers when we rolled out the interview assessments & feedback requirements. The only reason why I might consider another platform is the reporting. Pros Easy to implement and offers customization for application screening and assessments. Bulk action allows recruitment to save a ton of time by using the filter to shortlist, disqualify and send feedback to candidates. Cons Reporting - it's very difficult to pull actionable data from the platform based on how it's collected. If you want to include interviews in your reporting data, all interviews must be scheduled through the platform which we've had issues with, same with offers - to be tracked they need to be sent to the candidate through Jazz. When you clone and repost jobs to keep them at the top of job boards it counts as a separate job and that messes up reporting data. Reason for choosing JazzHR We have been using Humi as our HRIS ( switching to Bamboo) and there is an ATS/Recruitment function, but it's very basic and didn't offer good pipeline management features ( I have yet to find an HRIS platform that's also a good option for recruitment). Review Source Response from Employ November 9, 2022 Thank you for your review, April. We really appreciate your feedback! It is good to hear that you find JazzHR to be easy to implement and you have had a good experience with our Customer Support team! I apologize the reporting has not been an easy process for you and your team. We are always looking to improve our product, and I will be sure to share this with our team. Thanks again and happy hiring!! KP Keith P. Recruitment Supervisor Food Production Used the software for: 2+ years ### "JazzHR ATS Review" January 8, 2022 4.0 We were looking for a more robust ATS that allows more technical level changes than what our previous ATS allowed - and this is just that. It gives the user a lot of control over the settings/workflows, which at times can be a bit cumbersome to maintain, but ultimately creates a more specialized experience for our recruitment team. Pros I like that the program really focuses on what it does best - workflow integration. If you take the time to really set this product up right, you can automate 75% of the administrative tasks that can be very time consuming. Cons It’s greatest strength is at times it’s greatest weakness. The workflow management is excellent when it’s set up properly, but requires a lot of maintenance to keep it updated and current. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing JazzHR Price/functionality. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) BambooHR is a very basic program that does not offer a lot of user control. Review Source KS Kristina S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "JazzHR Experience" October 23, 2024 2.0 My experience began very good, then after a few months, all i was getting was applicants from other countries Pros Good caregiver quality for those that are in the area Cons They do not filter out applicants that are from different countries Switched from [Caring Support](https://www.capterra.com/p/253651/Caring-Support/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) better candidates and a larger variety of applicant pool Review Source MK Mehakpreet K. HR Executive E-Learning Used the software for: 1-2 years ### "A Needed change " June 4, 2025 5.0 Jass HR isn’t flashy, but that’s what I liked about it. It quietly handled the everyday stuff without making me click a million times or lose my mind over tiny details. Simple, reliable, and it made my life easier. Can’t ask for much more. Pros Honestly, Jass HR surprised me—in a good way. It’s super simple to use, and I never felt lost while navigating it. Whether I was applying for leave or updating employee info, it didn’t feel like a task. Everything was where I expected it to be, and it just worked. No overthinking needed. Cons There were moments when it slowed down a bit, usually when a lot was happening at once. Also, I did find the payroll side of things a little clunky. It works, but it could be smoother. Review Source YK Yoav K. Principal Consultant Human Resources Used the software for: 2+ years ### "A leading ATS for a number of reasons!" April 16, 2025 5.0 Pros Intuitive, ease of use, online tutorials and their very responsive user support. Cons I would appreciate a way to download contact info./resumes after a position closes. Without having to pay the monthly “archive/retention” fee Review Source SP Steven P. Owner Construction Used the software for: Less than 6 months ### "Horrible Experience - Suspicious Subscription Model" June 9, 2025 1.0 Horrible, made multiple attempts to sort out my issues of overbilling to JazzHR and I have received no communication from their end for weeks. I am about to be billed once again for their services even though I have no access to anything on my account. Pros Not impressed with their service. They were easy to work with when I made a company account, impossible to deal with when I want to cancel my subscription or to deal with issues with billing. Cons You need to alert staff 30 days prior to cancellation of your plan. I cancelled my billing cycle, however I'm still being billed. I don't have access to any of their services and I'm still being charged. They have yet to deal with this and it's been nearly 3 weeks. My emails have been screened and my customer service rep who originally assisted me with my account has since gone MIA when I filed a complaint. Review Source Angelina C. Technical Recruiter Computer Software Used the software for: 1-2 years ### "A comprehensive applicant tracking system " April 30, 2023 4.0 It is a user-friendly ATS system and good for entry-level recruiters who are new to the job. The library of recruiting resources and support to help users understand and navigate the ATS is far better than any other customer support team. While there are limited customization and pricing concerns, using Jazz HR has been a positive experience. Pros Jazz HR has one of the cleanest and intuitive interfaces I have seen on an ATS. The tool is very helpful for a full desk recruiter as they can use its job integrations, ability to report, go over resumes and conduct background checks as well. The customer support team at Jazz HR is super helpful and responsive. They also provide a wide variety of trainings and a library of recruiting resources. Cons Jazz HR provides a wide variety of pricing options but some businesses may feel that it is more expensive than other robust ATSs' in the market. Its reporting features are very basic and may fall short when the recruiter is looking for more insights like industry trends, market salaries and prime locations of talent. There is a lack of candidate communication options, for example - I found it difficult to send bulk emails or make customizations on my communication templates. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Company decision Review Source KE Katie E. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "JazzHR makes Recruiting and Hiring Easy" March 31, 2025 5.0 JazzHR has been a great tool for recruiting and hiring. I have been able to find candidates through job boards that integrate with the system and have been able to track all of the necessary information one place all the way through the hiring process. Pros JazzHR puts all of our recruiting and hiring information in one place. The dashboard is user-friendly and easy for a novice to navigate. Cons The only issues that I have had have been with 3rd party integrations. I had trouble getting the LinkedIn platform to integrate. Review Source nP nicole P. HR Manager Computer Software Used the software for: Less than 6 months ### "A Great Tool All Employees Will Love!" December 13, 2016 5.0 We have used this product for the past year and it has been instrumental in taking us to the next level in recruitment. All managers and employees can utilize the tool. The ability to streamline every step of the process from interview comments to candidate updates, background checks and more makes such a difference to the entire hiring team following the process. Pros Super easy interface Review Source NMCC Nanette M Carvalho C. Consultant Human Resources Used the software for: 2+ years ### "Easy, Inexpensive, Great Functionality!" June 22, 2023 5.0 There is a lot of information to take in when setting up JazzHR, but they provide tremendous training over the phone and through their tutorials and library. I always receive great customer service. The cost of using JazzHR is so incredibly reasonable that should not be a block for any company when considering using the system. Pros What I like best about JazzHR is it allows for customization for how it can be used. Adding emails to different status's helps me keep candidates informed on where they are in the process, which is something candidates often complain about is companies not responding to, or keeping them updated on their status. This helps my clients maintain their good reputations. I like that when a candidate applies multiple times I can merge all their applications so all the notes are in one file and I don't need to jump back and forth between files. I also really like that I could integrate Criteria assessments into JazzHR. So when we speak with a candidate we are interested in, we can easily send them an assessment just by pushing a button, and the results will also be right there in the candidate file. There are so many other functions the system provides but for my small business clients they just really need a reliable recruiting platform and JazzHR is it. Cons The texting feature is good, but I personally have run into some glitches that are specific to my account. While there is a work around, it is not ideal and creates other issues for me. However, when used by just one customer (business) they will not run into this issue. Texting is a great way to reach candidates who may not otherwise respond to my call since I call from an out of state area code. Reason for choosing JazzHR There are a lot of products to choose from. I started working with a client who used JazzHR and now it is the only platform I recommend my clients use. Infact, if they are using a different program I cannot offer my recruiting services. JazzHR is just to easy and streamlined. Review Source DB David B. Recruiting Coordinator Information Technology and Services Used the software for: 6-12 months ### "Friendly service and effective organization (when used correctly)" February 21, 2020 4.0 JazzHR works very well if every team member uses it for all things ATS: booking interviews, emailing applicants, sending offers, etc. It is also very flexible -- it can be used for all of the above, or only for offers, or whatever it is you need it to do. However, that flexibility is both a pro and a con. If for example some team members use it for booking interviews, but others insist on booking interviews through Outlook, it will be very difficult to keep track of what's happening. JazzHR won't track any communications that occur outside of itself. My advice: ensure your JazzHR team uses it the same way across the board. :) Pros JazzHR is a refreshing alternative to maintaining vast Excel spreadsheets of every candidate for every job (yes, that was my life for a little while). It keeps candidate resumes, contact info, and current application status in one place. Posting new jobs is straightforward, and you can make custom workflows for each one if desired. These allow for some degree of automation (moving a candidate to "passed 1st round" can prompt an email inviting them to the next round, e.g.). Each communication is timestamped, so there's no confusion about how quickly the interview process is moving. Customer service is also quick on the draw, replying to support tickets within 24 hours -- usually same day! Cons Two sticking points hold JazzHR back from being truly fantastic: 1. There's no "true" automation; every action requires a user to do something manually. Example: if I'm in charge of updating candidate status, and I'm out sick for a week, it will appear to other users that no progress is happening. Having some time-sensitive automation triggers would help a lot (change this candidate's status from "round 1" to "needs attention" after 36 hours of inactivity, say). 2. JazzHR works exactly as well as the weakest link on your team -- no better, no worse. If yours is a tight-knit group that's in constant communication with up-to-date calendars, this software will be marvelous. If there are panelists who don't use the built-in interview functions, and/or don't check the discussion threads for updates, you'll have that much more work to do to keep things organized. Review Source VR Verified Reviewer Talent Acquisition Manager Utilities Used the software for: 1-2 years ### "Good Value for Money" November 6, 2023 4.0 Overall it is worth the money, and a great experience. Pros JazzHR is very easy to set up and use. It also seamlessly connects to multiple job boards, and allows for postings to go out everywhere. There are also many integrations that work well. Cons The career page was not great for us. We had multiple locations, and the career page just lumped them all together. It would have been great if you could search by location on it. Review Source Frank H. Talent Advisor Information Technology and Services Used the software for: 1-2 years ### "It's simply Jazztastic." September 15, 2016 4.0 When I joined The VSI Team I came to know this little tool that I had never seen before, it had an awesome UI, and an UX so smooth that I just felt like I was surfing through my workflows, literally surfing... I can sit and talk about the features Jazz offers like its automated customizable workflows, e-docs, ease of integration with other platforms like HackerRank, the Crod module which instantly gives you benchmarks to compare your performance, etc. But if I had to pick one single area where Jazz adds the greatest value is Candidate Experience. Granted, your Candidate Experience depends heavily on how your recruitment team operates, but Jazz significantly helps making life easier for your Talent Acquisition team by improving their response time, their abilities to stay in touch with candidates, simplifying their tasks, . As you know, today Talent Brand and Candidate Experience are factors that heavily influence how the talent market perceives us, this is specially true if we're talking about Tech Companies, and Jazz can be a valuable ally in managing your Talent Acquisition process to deliver the best service. Oh, did I mention our Hiring Managers love it? Oh and the support team rock! Cons The only drawback is in the reporting capabilities, it's missing some dashboards and the ability to keep track of your metrics, but I know from a good source that is about to change in Q1 2017. Review Source KW Kelly W. Director of Talent Acquisition Health, Wellness and Fitness Used the software for: 6-12 months ### "A great value! " August 7, 2023 5.0 Love using it! Pros Very comprehensive features, highly customizable and user friendly! Cons Sometimes setting up advanced workflows can be challenging, but customer service is great! Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Switched from [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Price/Value Review Source SE Sarah E. HR Director Professional Training & Coaching Used the software for: Less than 6 months ### "HR Director" April 10, 2019 5.0 My experience has been very positive. Once we purchased JazzHR, my sales rep was still present along the onboarding process. He didn't ditch us and made sure that we were connected to all the right people to work out any issues or questions we had. I will also say that we didn't have many issues in transition. We demo the system for a little bit and once our decision was made, it was just a matter of making our posting page with JazzHR live on our site. The company is very responsive to email and chat sessions. Pros This system is so easy to use. It's intuitive and allows for recruiting flow to be developed and followed consistently. The system also does a great job of bridging the gap of communication between the manager and the HR team. The discussion feature allows for real-time follow up along with the ability to store and contain all pertinent information regarding the status of a candidate in the hiring process. It's this feature that allows me to pick up where my talent acquisition manager has left off so that we can continue the hiring process as smoothly and seamlessly as possible. For a small HR team, this is critical. We no longer stress about taking vacations or getting sick. We now have a system that will allow us to cover for each other. This is by far the best feature about the system and the reason a company should seriously consider purchasing JazzHR. Cons I would just like to have a few more options as far as access levels for different people that might be apart of the interviewing/hiring process. However, I know that this is something that they are working on for future use. I would also love to have a mobile app so that my remote managers that travel a lot, can access candidates on their phone and reply to a candidate while sitting at the airport without pulling out their computers. Review Source Charles M. Chauffeur Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Recruiting Software " December 12, 2019 5.0 It has replaced our individual accounts with recruiting websites lower total costs and still bringing in lots of qualified people. Pros Jazz is aggregate recruiter, you post to it and it posts your job on multiple boards. It allows you to see all job candidates in one place, at one price. Cons There isn't a way to highlight your posts on certain boards it picks where your posts will be highlighted. Alternatives considered [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) Review Source SL Stanley L. HR Automotive Used the software for: 2+ years ### "They do not have the customer's best interest. Please be careful before signing on with them. " January 9, 2023 2.0 Pros It would post jobs on Indeed. It used to have better results, but they did not replace of the job boards down the road. It's not worth it now. Cons Lacked the ability to do more for the customer and training was not the best. The account manager was very careful and sneaky with her words. The service had changed and there were no updates when the job boards had changed, but the prices were still the same. Review Source sV sander V. Teacher Education Management Used the software for: 6-12 months ### "JazzHR review" July 11, 2021 4.0 Overall, JazzHR is still been a big success to our company and we have found many good workers form there. Pros JazzHR is an applicant recruiting software, that allows businesses to find the best workers in their field. The software is easy to use and user friendly to both sides. Cons The software is not free and in the beginning it needs a quite a investment. Also still many potential workers do not use this software. Review Source VR Verified Reviewer Concierge Program Manager Internet Used the software for: 1-2 years ### "Meets all hiring needs in one, accessible place" February 17, 2019 4.0 Could benefit from greater organization and a simpler user experience, but overall JazzHR is a great way to store a lot of information and details throughout the hiring process and keep the process streamlined. Pros It is very easy to keep a large amount of information all together in one place. For instance, you can move a hiring candidates through various, customizable stages of the hiring process and store materials such as resume, additional application materials (for instance, a writing sample) as well as interview assessments from interviewers, all in one place. It also allows you to store multiple email templates for a variety of needs so that communication can stay consistent from multiple hiring managers. Allows for communication right inside the program which helps streamline information. Cons It could benefit from more higher-level organization as it sometimes feels a little disorganized. It can be hard to identify duplicate applications, and it relies on a lot of manual inputs for accuracy. Review Source KN Karina N. HR Manager Financial Services Used the software for: 2+ years ### "No complaints here!" February 9, 2024 5.0 I have no complains. It's easy to use and the customer service team is readily available to answer any queries we may have. Pros JazzHR is a very user friendly platform. It gives you an option to post and track applicants in a very easy way with a lot of great feather such as key word searching, which is a huge help when you have a ton of applicants. Cons Sometimes i find it hard to locate a job we posted in the past. I think thats due to how the jobs are sorted on the Jobs menu. Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 6-12 months ### "Best software for recruiting " December 27, 2022 5.0 Almost 6 months using this software for recruiting Pros Mostly i liked here is posting jobs and candidate management and resume search. Everything is good.. Cons I don't have anything to say here overall it's really amazing and easy to use. Fresher also will like this software Review Source Response from Employ January 6, 2023 Thank you for your review, Kumutha. We are happy to hear that JazzHR has made your overall hiring process easier and wish you the best in all of your hiring endeavors. Happy Hiring! Rick M. Pricing Strategy Advisor / REALTOR(R) Used the software for: Less than 6 months ### "Expensive, and not very useful." January 31, 2018 3.0 Pros Jazz HR has workflows, and depending on your package it also has eSigning. The people are friendly until you've finished giving them your money, and then they'll be a quiet as a church mouse. It's stable software, but it's overpriced. Cons I had opened an account with Jazz HR before the recruiter I hired let me know about Breezy HR. Breezy is free, and it does far more. Plus Breezy doesn't mislead you into thinking all you need to do is buy some expensive ad on a job site. Recruiters know how to recruit, and software alone is not the answer. Even if you just grab Breezy HR, and you don't have a recruiter working long hours to fill your role, then you still won't get anywhere. So, don't get me wrong. The reason I don't like Jazz HR is because it's overpriced for what you get. Recruiters are expensive, but your software doesn't need to be. For eSigning, grab a free plan with DocHub and you'll help their small business and you'll get free eSigning for a while. Then it's only a few bucks a month for signatures. Review Source Response from Employ January 31, 2018 Hey there Rick, Thanks for your candid feedback. We're sorry you didn't see the results you wanted with JazzHR and that the customer success team didn't meet your expectations. Depending your needs, our pricing is quite competitive. While we do not offer a free plan, we feel our service justifies costs as low as $39/month for 3 open jobs. We're glad you did find it easy to use and the functionality was up to snuff. We hope you'll give us another try if you're hiring for more roles! -JazzHR Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/)[Job Board](https://www.capterra.com/job-board-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.