# JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JazzHR the right Applicant Tracking solution for you? Explore 491 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87750/JazzHR/reviews --- JazzHR 4.3 (491) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of JazzHR Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Human Resource ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers.“ October 16, 2025 LR Lucia R RecruiterPublishing, 11 - 50 employeesUsed the software for: More than 2 years. “Another HUGE red flag is that when you close a job on Jazz, it will not close the position on other websites it sends it to so we continue to get random calls for positions that were closed a long time ago.“ April 10, 2025 NT Nayiri T Talent AcquisitionLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 6-12 months. “I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting.“ February 18, 2026 RK Rick K HR DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The 30-day notice tied to a bill date means your “earliest cancel date” may be months away, even after you’ve clearly said you want to terminate.“ December 2, 2025 NT Nayiri T Talent AcquisitionLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 6-12 months. “I love that we can have different teams taking care of different jobs, so as a recruiter you only see the jobs you’re handling.“ February 18, 2026 AN Alan N HR ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Lots of down maintenance days and lots of price increases and extra fees.“ September 23, 2025 AA Angelica A Team LeadAutomotive, 501 - 1,000 employeesUsed the software for: 1-2 years. “It is particularly well-suited for small to medium-sized businesses looking for an affordable and effective solution to manage their hiring needs.“ September 16, 2024 RK Rick K HR DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “For a modern SaaS platform, this is not a customer-friendly experience.“ December 2, 2025 ## Showing most helpful reviews Showing 1-25 of 491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kavindu Githsara K. System Specialist E-Learning Used the software for: 1-2 years ### "Recruiting Made Simple with JazzHR" February 24, 2023 5.0 Overall, JazzHR has been a highly effective tool for managing our recruitment process. Its user-friendly interface, robust applicant tracking system, and seamless integration with job boards and social media platforms make it a top choice for businesses of all sizes. Pros I have found JazzHR to be a highly effective tool for managing our recruitment process. Overall, I would highly recommend it to any business looking for an efficient and streamlined way to manage their hiring process. One of the major pros of JazzHR is its user-friendly interface. The dashboard is easy to navigate and provides a clear overview of the recruitment process, including job postings, applications, and candidate statuses. Additionally, the software integrates seamlessly with various job boards and social media platforms, making it easy to post job openings and attract a diverse pool of candidates. Another strength of JazzHR is its robust applicant tracking system. It allows for easy tracking of all applicant data, including resumes, cover letters, and interview notes, which can be shared among hiring managers and team members. The software also includes automated reminders and notifications, ensuring that candidates are never lost in the shuffle. Cons One potential downside of JazzHR is that it can be a bit overwhelming at first, as it offers a wide range of features and customization options. However, with a little training and practice, users can quickly get up to speed and take full advantage of its capabilities. Review Source JB Jessica B. Director Individual & Family Services Used the software for: 1-2 years ### "Good but pricey" October 9, 2024 4.0 Pros Great features and applicant tracking. I like the disqualifying questions. Cons Very costly to add anything additional such as e-signature. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing JazzHR An affiliate offered me a better plan at a discount. Review Source LR Lucia R. Recruiter Publishing Used the software for: 2+ years ### "Look for other ATS Systems" April 10, 2025 1.0 Horrible. No more account managers for your account. Took over one month to get a response about our hacking. Would recommend looking elsewhere for ATS needs Pros Userfriendly when posting positions. Best just for keeping resumes in a database, that is it. Cons We got hacked and got charged $5,000 in fake job posting. JazzHR said it was our fault their security wasn't strong enough for the hacking. Another HUGE red flag is that when you close a job on Jazz, it will not close the position on other websites it sends it to so we continue to get random calls for positions that were closed a long time ago. Review Source AB April B. Head of People Information Technology and Services Used the software for: 2+ years ### "Good option for small to mid sized company " October 31, 2022 4.0 Overall a very good ATS for candidate sourcing and pipeline management, at a good price. Customer support is excellent - we even had our AE do a training for our managers when we rolled out the interview assessments & feedback requirements. The only reason why I might consider another platform is the reporting. Pros Easy to implement and offers customization for application screening and assessments. Bulk action allows recruitment to save a ton of time by using the filter to shortlist, disqualify and send feedback to candidates. Cons Reporting - it's very difficult to pull actionable data from the platform based on how it's collected. If you want to include interviews in your reporting data, all interviews must be scheduled through the platform which we've had issues with, same with offers - to be tracked they need to be sent to the candidate through Jazz. When you clone and repost jobs to keep them at the top of job boards it counts as a separate job and that messes up reporting data. Reason for choosing JazzHR We have been using Humi as our HRIS ( switching to Bamboo) and there is an ATS/Recruitment function, but it's very basic and didn't offer good pipeline management features ( I have yet to find an HRIS platform that's also a good option for recruitment). Review Source Response from Employ November 9, 2022 Thank you for your review, April. We really appreciate your feedback! It is good to hear that you find JazzHR to be easy to implement and you have had a good experience with our Customer Support team! I apologize the reporting has not been an easy process for you and your team. We are always looking to improve our product, and I will be sure to share this with our team. Thanks again and happy hiring!! KP Keith P. Recruitment Supervisor Food Production Used the software for: 2+ years ### "JazzHR ATS Review" January 8, 2022 4.0 We were looking for a more robust ATS that allows more technical level changes than what our previous ATS allowed - and this is just that. It gives the user a lot of control over the settings/workflows, which at times can be a bit cumbersome to maintain, but ultimately creates a more specialized experience for our recruitment team. Pros I like that the program really focuses on what it does best - workflow integration. If you take the time to really set this product up right, you can automate 75% of the administrative tasks that can be very time consuming. Cons It’s greatest strength is at times it’s greatest weakness. The workflow management is excellent when it’s set up properly, but requires a lot of maintenance to keep it updated and current. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing JazzHR Price/functionality. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) BambooHR is a very basic program that does not offer a lot of user control. Review Source KS Kristina S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "JazzHR Experience" October 23, 2024 2.0 My experience began very good, then after a few months, all i was getting was applicants from other countries Pros Good caregiver quality for those that are in the area Cons They do not filter out applicants that are from different countries Switched from [Caring Support](https://www.capterra.com/p/253651/Caring-Support/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) better candidates and a larger variety of applicant pool Review Source MK Mehakpreet K. HR Executive E-Learning Used the software for: 1-2 years ### "A Needed change " June 4, 2025 5.0 Jass HR isn’t flashy, but that’s what I liked about it. It quietly handled the everyday stuff without making me click a million times or lose my mind over tiny details. Simple, reliable, and it made my life easier. Can’t ask for much more. Pros Honestly, Jass HR surprised me—in a good way. It’s super simple to use, and I never felt lost while navigating it. Whether I was applying for leave or updating employee info, it didn’t feel like a task. Everything was where I expected it to be, and it just worked. No overthinking needed. Cons There were moments when it slowed down a bit, usually when a lot was happening at once. Also, I did find the payroll side of things a little clunky. It works, but it could be smoother. Review Source YK Yoav K. Principal Consultant Human Resources Used the software for: 2+ years ### "A leading ATS for a number of reasons!" April 16, 2025 5.0 Pros Intuitive, ease of use, online tutorials and their very responsive user support. Cons I would appreciate a way to download contact info./resumes after a position closes. Without having to pay the monthly “archive/retention” fee Review Source SP Steven P. Owner Construction Used the software for: Less than 6 months ### "Horrible Experience - Suspicious Subscription Model" June 9, 2025 1.0 Horrible, made multiple attempts to sort out my issues of overbilling to JazzHR and I have received no communication from their end for weeks. I am about to be billed once again for their services even though I have no access to anything on my account. Pros Not impressed with their service. They were easy to work with when I made a company account, impossible to deal with when I want to cancel my subscription or to deal with issues with billing. Cons You need to alert staff 30 days prior to cancellation of your plan. I cancelled my billing cycle, however I'm still being billed. I don't have access to any of their services and I'm still being charged. They have yet to deal with this and it's been nearly 3 weeks. My emails have been screened and my customer service rep who originally assisted me with my account has since gone MIA when I filed a complaint. Review Source Angelina C. Technical Recruiter Computer Software Used the software for: 1-2 years ### "A comprehensive applicant tracking system " April 30, 2023 4.0 It is a user-friendly ATS system and good for entry-level recruiters who are new to the job. The library of recruiting resources and support to help users understand and navigate the ATS is far better than any other customer support team. While there are limited customization and pricing concerns, using Jazz HR has been a positive experience. Pros Jazz HR has one of the cleanest and intuitive interfaces I have seen on an ATS. The tool is very helpful for a full desk recruiter as they can use its job integrations, ability to report, go over resumes and conduct background checks as well. The customer support team at Jazz HR is super helpful and responsive. They also provide a wide variety of trainings and a library of recruiting resources. Cons Jazz HR provides a wide variety of pricing options but some businesses may feel that it is more expensive than other robust ATSs' in the market. Its reporting features are very basic and may fall short when the recruiter is looking for more insights like industry trends, market salaries and prime locations of talent. There is a lack of candidate communication options, for example - I found it difficult to send bulk emails or make customizations on my communication templates. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Company decision Review Source ML Michelle L. Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Great Experience" December 2, 2025 4.0 Good experience, was able to view and find a qualified candidate to hire. Easy to access the information Pros It was easy to use. Got some good applicants from it and was able to hire a qualified person for the job Cons There wasn't much to not like. I did feel like the layout could have been better. But overall easy to use and could find the information Review Source nP nicole P. HR Manager Computer Software Used the software for: Less than 6 months ### "A Great Tool All Employees Will Love!" December 13, 2016 5.0 We have used this product for the past year and it has been instrumental in taking us to the next level in recruitment. All managers and employees can utilize the tool. The ability to streamline every step of the process from interview comments to candidate updates, background checks and more makes such a difference to the entire hiring team following the process. Pros Super easy interface Review Source NMCC Nanette M Carvalho C. Consultant Human Resources Used the software for: 2+ years ### "Easy, Inexpensive, Great Functionality!" June 22, 2023 5.0 There is a lot of information to take in when setting up JazzHR, but they provide tremendous training over the phone and through their tutorials and library. I always receive great customer service. The cost of using JazzHR is so incredibly reasonable that should not be a block for any company when considering using the system. Pros What I like best about JazzHR is it allows for customization for how it can be used. Adding emails to different status's helps me keep candidates informed on where they are in the process, which is something candidates often complain about is companies not responding to, or keeping them updated on their status. This helps my clients maintain their good reputations. I like that when a candidate applies multiple times I can merge all their applications so all the notes are in one file and I don't need to jump back and forth between files. I also really like that I could integrate Criteria assessments into JazzHR. So when we speak with a candidate we are interested in, we can easily send them an assessment just by pushing a button, and the results will also be right there in the candidate file. There are so many other functions the system provides but for my small business clients they just really need a reliable recruiting platform and JazzHR is it. Cons The texting feature is good, but I personally have run into some glitches that are specific to my account. While there is a work around, it is not ideal and creates other issues for me. However, when used by just one customer (business) they will not run into this issue. Texting is a great way to reach candidates who may not otherwise respond to my call since I call from an out of state area code. Reason for choosing JazzHR There are a lot of products to choose from. I started working with a client who used JazzHR and now it is the only platform I recommend my clients use. Infact, if they are using a different program I cannot offer my recruiting services. JazzHR is just to easy and streamlined. Review Source DB David B. Recruiting Coordinator Information Technology and Services Used the software for: 6-12 months ### "Friendly service and effective organization (when used correctly)" February 21, 2020 4.0 JazzHR works very well if every team member uses it for all things ATS: booking interviews, emailing applicants, sending offers, etc. It is also very flexible -- it can be used for all of the above, or only for offers, or whatever it is you need it to do. However, that flexibility is both a pro and a con. If for example some team members use it for booking interviews, but others insist on booking interviews through Outlook, it will be very difficult to keep track of what's happening. JazzHR won't track any communications that occur outside of itself. My advice: ensure your JazzHR team uses it the same way across the board. :) Pros JazzHR is a refreshing alternative to maintaining vast Excel spreadsheets of every candidate for every job (yes, that was my life for a little while). It keeps candidate resumes, contact info, and current application status in one place. Posting new jobs is straightforward, and you can make custom workflows for each one if desired. These allow for some degree of automation (moving a candidate to "passed 1st round" can prompt an email inviting them to the next round, e.g.). Each communication is timestamped, so there's no confusion about how quickly the interview process is moving. Customer service is also quick on the draw, replying to support tickets within 24 hours -- usually same day! Cons Two sticking points hold JazzHR back from being truly fantastic: 1. There's no "true" automation; every action requires a user to do something manually. Example: if I'm in charge of updating candidate status, and I'm out sick for a week, it will appear to other users that no progress is happening. Having some time-sensitive automation triggers would help a lot (change this candidate's status from "round 1" to "needs attention" after 36 hours of inactivity, say). 2. JazzHR works exactly as well as the weakest link on your team -- no better, no worse. If yours is a tight-knit group that's in constant communication with up-to-date calendars, this software will be marvelous. If there are panelists who don't use the built-in interview functions, and/or don't check the discussion threads for updates, you'll have that much more work to do to keep things organized. Review Source JE Jill E. Human Resources Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "JazzHR gets 5-star rating! You're HIRED!" February 15, 2018 5.0 I used to stress out when we had recruiting efforts, but JazzHR has made this process so much more organized and it's something I look forward to using. It has saved us a great deal of paper, ink/toner resources as well as filing space, too. On top of the other features mentioned, it assists us with compliance by capturing retrievable data on each candidate, so employers are already prepared for whatever might occur resulting from recruiting decisions. Pros JazzHR is mutually beneficial to the candidate who can easily download a resume, cover letter and click on some buttons to answer questions that the employer wishes to learn about candidates (e.g., What Makes You Unique?). It automatically responds to the candidate (inserting the individual's name) to acknowledge receipt of their submission, thereby avoiding the "black hole" (or "black box") experience. It's also very helpful to the employer as it provides customization per job posting, knock-out questions/answers to alert us at a glance if the candidate lacks education or relevant work experience, etc. It stores all incoming and outgoing emails as well as submissions, so nothing is lost! JazzHR provides the recruiter the opportunity to download a comparison chart of all or certain candidates to quickly compare apples to apples side by side. It provides the employer the option to use a calendar system. It helps us to quickly post our job openings on popular websites for no fees and others for additional fees. It's a GREAT resource! JazzHR has an intuitive process from initial job posting through hire, and for an additional fee would provide onboarding (sending/signing offer letters online), too. Another BIG "Pro" is that JazzHR has been very responsive to my suggestions. Their product is already robust and easy-to-use by both candidates and recruiter/employer, but I've made some suggestions and have seen them implement some of my suggestions and that pleased me! Cons We do not pay for the premium-level support, so there's no immediate phone call support when I'm in a pinch. They've made a fairly comprehensive Support section complete with visual and step-by-step instructions which is extremely useful by those of us who opt not to pay for the higher support level -- and they email me back within 24-hours (more often sooner). Review Source LR Liaza R. Resource Manager and Staffing Information Technology and Services Used the software for: 2+ years ### "Wonderful Customer Services" November 6, 2023 5.0 Exceptional overall experience with JazzHR! Pros I don't need to wait 24-48 hours for customer service. They are prompt and thorough. Cons I really do not have a least that I can think of at this point. Review Source MT Marek T. CEO Financial Services Used the software for: Less than 6 months ### "JazzHR Review" May 10, 2023 5.0 Overall, my experience with JazzHR was positive. It significantly improved our recruitment processes by centralizing candidate management and automating manual tasks. The platform's integration with various job boards and its resume parsing capabilities saved us time and allowed us to reach a wider pool of qualified candidates. Although there were some areas for improvement, JazzHR provided a solid foundation for our hiring needs and helped us effectively manage our talent acquisition efforts. Pros One of the aspects I liked most about JazzHR was its user-friendly interface and intuitive recruitment workflow. Navigating through the platform was smooth and straightforward, making it easy to manage and track candidates throughout the hiring process. The ability to customize job postings, collaborate with team members, and access comprehensive candidate profiles all in one place greatly streamlined our recruitment efforts. Cons One thing I liked least about JazzHR was the limited reporting and analytics features. While the platform provided basic reporting capabilities, it lacked more advanced analytics and data visualization tools. Having more in-depth insights into our recruitment metrics and the ability to generate customizable reports would have been beneficial for analyzing our hiring performance and making data-driven decisions. Review Source DM Daava M. Director of HR / Admin Consumer Goods Used the software for: 6-12 months ### "Simple solution with some umph behind it" August 17, 2022 5.0 It's been a great solution to our suite of HR technology solutions. I was able to have my Office Manager, who is new in her HR career, do the set up and understand the basics behind any implementation. The system is simple enough that we haven't had to call tech support. Pros We decided to use the program as a part of integration to our HCM (GoCo.io). The seamless ability to pull applicants into GoCo was a great selling point. Jazz is made for companies like ours, with our office manager scheduling interviews for multiple sites, she can easily push candidate's interview schedules directly to the manager's schedule in outlook. Cons The scheduling feature seems to have a bit of a quirk, that took me 15 minutes to fully get the hang of. Otherwise, great solution that checks all the boxes of applicant management. Review Source Samantha G. Client Success Manager Used the software for: 6-12 months ### "Has completely changed our hiring process for the better!" March 15, 2018 5.0 I've gotten so many benefits from JazzHR but the biggest and most important benefit to me from this software is the amount of quality, qualified candidates I've received on every job that I've posted. We've been able to successfully post three completely different jobs and go through the workflow of interviewing, discussing and hiring for all three jobs. Pros I think what I like most about JazzHR is the ease of use. Coming from a busy company I don't have a ton of time to really learn an intricate software and JazzHR has allowed me to use the full software with such an amount of ease. It makes my life so easy! It has completely changed our hiring process in a positive way. Before JazzHR we were getting swamped with candidates, with JazzHR we are now getting swamped with candidates but they are quality and qualified candidates and for that I am so thankful. I recommend this product to all of my clients as well for their hiring needs. Review Source NC Nancy C. Director of Talent Acquisition and Employee Engagement Marketing and Advertising Used the software for: 1-2 years ### "Basic ATS without Any Bells and Whistles" December 14, 2023 4.0 Pros Jazz is pretty easy to use, but doesn't have the depth of functionality that mid sized organizations need. If you are a small company that does 5-ish hires a year this is a perfectly good system. Cons Be aware that if you switch to another ATS, the export that is provided can not be migrated and imported without significant work. Review Source Patricia S. Writer & Designer Non-Profit Organization Management Used the software for: Less than 6 months ### "Almost perfect" September 27, 2020 4.0 We use Jazz to facilitate the hiring process for all our job postings, and it has made the life of our HR team so much easier. It would be good, though, to pair your usage of it with training so all your employees are using it in the preferred and best way for your organization. Pros Jazz meets all the needs for taking your hiring process digital. It's easy to receive resumes and communicate with applicants via the platform's messaging system, which handily assigns anonymous email addresses to both you and the user. You can also get the messages forwarded to your email of choice. The dashboard view makes it easy to sort where you are in the hiring process and star priority candidates. Cons Even though Jazz is packed with features, there are some things that are not intuitive about its design, or are not well thought out. For example, if a user changes the platform's notification settings, it changes them for all users. Other technology platforms have trained us to expect individual control over notifications and messaging alerts, but that is not the case here. It also takes some getting used to in order to find the view that works best. You can have a dashboard with just the candidates and jobs you are hiring for, but the default is to see all the applicants who have applied for every job. Even things like the comments field suffer from basic UI so you're not sure if your comment was recorded or not. They're not insurmountable obstacles, but can be small annoyances that make the platform less than perfect to use. Review Source VR Verified Reviewer Recruitment/ Personnel Manager Facilities Services Used the software for: 1-2 years ### "Great ATS!!" September 9, 2016 4.0 We implemented Jazz just under 2 years ago. I use it daily to sort resumes, post jobs, send emails, etc. In general it is a really good system that allows you to customize in a way that works best for you. Our account manager is always there is answer questions and to help train us on whatever we ask! Pros Jazz continues to add updates to their system. They listen to their customers and try to make the overall function of Jazz user friendly, I believe they have accomplished that. Cons The only cons I have right now is some of their tracking features need updated and the calendar feature. For example, it does not track who I email a resume to and the calendar function is low level. Review Source Avinash D. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Jazz up your Human resource skills" August 7, 2021 4.0 Client sourcin, interview preparation makes it quite easy to manage a Small to medium enterprises Pros JazzHR lets you focus on the human and the meaningful side of Job recruiting. Start ups shall really benefit from JazzHR as there are no additional fees for more than one user. Cons Thee should be more pricing options and customer service be improved Review Source Jake C. eCommerce Internet Used the software for: 6-12 months ### "Headache Free!" March 7, 2019 5.0 Time-saving, and headache reducer. We'd highly recommend! Pros This software is great for both applicant and employer. I know when I've applied for jobs, I've had my complaints with the application system, and as an employer - I love to make that experience as streamlined and headache-free as possible. You have the ability to pre-screen w/ a few questions - that can weed out candidates who don't have the required prereqs- and has given us more-qualified candidates as a result. Always great to have less throw-away resumes to weed through. I'm all for anything that makes our jobs easier here. Cons We haven't needed the premium support, but if we did we are not currently paying for it. Just one thing to think about. Review Source LC LOUIS C. Project Management Lead / Business Sevelopment Information Technology and Services Used the software for: 6-12 months ### "JazzHR Software proves an integral tool in identifying and acquiring new talent" July 20, 2019 4.0 Our company work requires applicants with specific skill sets in working with Cryptographic technologies to include Block chain ledgers and control platforms. As a result it can be difficult to find and qualify competitive applicants. Since we began using Jazz HR , we have found a new and useful tool in our discovery process. Over just a few months our hire retention rates have increased and our time cycles to train are greatly reduced. Finally, the quality of talent is improving as a direct result of using this software. We are excited to continue its use and happy to recommend it to human resource departments for companies small to moderate size. Pros The highly configurable tools in this software allow for in an depth discovery and qualification for potential applicants. Such tools include question and answer templates . Answers then can be analyzed and even rated for accuracy. This application can also assist in logistics such as in helping to scheduling meetings for review during a hiring process. There is a companion application for mobile devices which allow for seamless communication from fellow workers to share their reflections and ideas on a potential hire. There are as well options to leverage social networking sites to discover potential new talent as well. Cons The only real negative we can highlight would be in the area of support for the product itself. If your team works late hours as we do , they can be difficult to reach. This is a minor inconvenience largely out weighed by the many benefits of this HR software. 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