--- title: "JazzHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about JazzHR Software - reviews, pricing plans, popular comparisons to other Applicant Tracking products and more." source_url: "https://www.capterra.com/p/87750/JazzHR/" page_type: "product" language: "en" --- # JazzHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) JazzHR ## What is JazzHR? JazzHR is powerful, user-friendly and affordable ATS & recruiting software that over 10,000 growing businesses trust to find their next great hire. JazzHR replaces manual hiring processes like using email and spreadsheets with an intuitive ATS that helps recruiters & hiring managers build a scalable recruiting process that sources more qualified candidates, faster. ## What is JazzHR used for? [Recruiting](https://www.capterra.com/recruiting-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/)[Job Board](https://www.capterra.com/job-board-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 494 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 5% Pros & cons Intuitive and accessible interface Comprehensive recruitment workflow management Limited and inflexible reporting features Unreliable calendar and document tools Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Applicant Tracking / 2026 - Recruiting / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JazzHR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.employinc.com/&name=JazzHR) Rating Breakdown 4.3 +− Features4.1 Value for Money4.3 Ease of Use4.4 Customer Service4.3 Rating Breakdown 4.3 Features4.1 Value for Money4.3 Ease of Use4.4 Customer Service4.3 ## JazzHR Reviewers Verdict Updated August 2026 AI summary - JazzHR is a strong choice for small to midsize businesses and recruiting teams seeking to centralize hiring activities. - Users appreciate its easy-to-learn interface and collaborative applicant tracking tools that simplify recruitment tasks. - It enables teams to manage job postings, screen candidates, and coordinate hiring steps in one accessible place. - Buyers report negative points such as confusing billing practices, price increases, challenges with cancellations, and inconsistent customer support. - It fits organizations wanting efficient day-to-day recruiting but may be less ideal for those needing flexible reporting, advanced analytics, or hassle-free billing. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### JazzHR 4.3 (494) VS. [4.5 (1,277)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (489) Ease Of Use 4.4 (1,195) Value For Money 4.3 (372) Value For Money 4.5 (1,050) Customer Service 4.3 (417) Customer Service 4.2 (1,065) ## JazzHR alternatives [4.2 (10,950)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [4.6 (1,264)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (1,931)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.6 (3,556)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) ## FAQs about JazzHR Overview ### What problems does JazzHR solve? JazzHR solves fragmented recruiting workflows by centralizing job posting, applicant tracking, candidate communication, interview feedback, and offer paperwork in one system. It reduces spreadsheet chaos, manual posting to multiple job boards, lost candidate status updates, and unqualified screening work. HR teams, recruiters, hiring managers, and fast-growing SMBs benefit most. Answer based on 350 reviews Overview ### Which roles and teams benefit most from JazzHR? JazzHR is most used by recruiters, talent acquisition teams, and HR leaders who need to manage job postings, candidate pipelines, and interview scheduling efficiently. HR coordinators and generalists use it to streamline hiring workflows, while owners, operations leaders, and executives rely on it for faster recruiting decisions and hiring visibility. Answer based on 448 reviews Overview ### What company size and industries is JazzHR built for? JazzHR is built for small businesses, which make up 67% of reviewers, and is used most in Computer Software at 16%. It is intended for small-to-mid-sized businesses, with 24% of reviewers from midsize companies and 9% from enterprises, plus additional use in Information Technology and Services and Human Resources, each at 5%. Answer based on 492 reviews Features and Usability ### What are the key features of JazzHR? JazzHR includes core recruiting features like applicant tracking, candidate management, job posting, interview scheduling, and customizable hiring workflows. Differentiating capabilities include email templates, candidate evaluations and scorecards, source tracking, role-based permissions, and onboarding tools, with integrations for job boards, calendars, e-signature, and HR systems. Answer based on 174 reviews Pricing ### How much does it cost and what fees or limitations are included? JazzHR starts at $99/month for the Hero plan, which includes 3 active jobs; extra jobs cost 9 per job monthly. Plus costs 325 with unlimited jobs, and Pro costs 499 with eSignatures, reporting, and support. A free trial is available. Reviewers often cite unlimited users and flat-rate billing as good value, though some wanted a tier between Hero and Plus. Answer based on 124 reviews Integrations ### Which third-party tools and platforms does JazzHR integrate with? JazzHR integrates with Indeed, LinkedIn Jobs, BambooHR, ADP Workforce Now, Criteria, and Spark Hire, covering job boards, HRIS, payroll, assessments, and video interviewing. It also connects natively to Microsoft Teams and Google Calendar, with more than 30 integrations available across recruiting and HR workflows. Answer based on 63 reviews Getting Started and Support ### How easy is it to onboard and train a team on JazzHR? JazzHR is quick to learn for hiring managers, recruiters, and other nontechnical users, with many reviewers saying teams get up and running fast with little training. Admins and first-time setup owners may need more time because of the feature depth. Training is available through live online sessions, webinars, documentation, and videos. Answer based on 42 reviews Getting Started and Support ### What customer support options does JazzHR offer, and how do users rate the experience? JazzHR offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and quick to answer, with useful tutorials and webinars. Some report inconsistent follow-through on technical or billing issues, slower resolution for bugs, and frustration during cancellation or account changes. Answer based on 134 reviews User interface ### Is JazzHR easy to use? JazzHR offers an interface that feels easy to navigate for many hiring teams, especially small businesses and newer recruiters. The layout supports candidate tracking, collaboration, and workflow visibility, though some users find certain areas less intuitive, with extra clicks, limited dashboard customization, and a learning curve for occasional users. Answer based on 121 reviews ## Who uses JazzHR? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 91% positive reviews out of 161 Most reviewers indicate ease of use, highlighting a clean, user-friendly interface and minimal learning curve. Limited and inflexible reporting features 55% negative reviews out of 44 Some reviewers describe reporting as basic, difficult to customize, and lacking advanced analytics or actionable data. Comprehensive recruitment workflow management 94% positive reviews out of 102 Most reviewers describe hiring process management as streamlined, collaborative, and centralized, improving speed and candidate quality. Laura S. Project Manager, 51 - 200 employees. "We especially appreciate the seamlessness of job postings on our website and the ease with which we are able to guide candidates through our hiring process from beginning to end." Unreliable calendar and document tools 57% negative reviews out of 44 Some reviewers report frequent calendar sync issues, document upload errors, and navigation frustrations impacting daily workflow. Efficient applicant tracking system 92% positive reviews out of 37 Most reviewers find applicant tracking intuitive, enabling easy candidate organization, communication, and progress monitoring throughout recruitment. Nithusha V. HR Consultant, 2 - 10 employees. "Its intuitive design allows for easy job posting, applicant tracking, and communication with candidates." ## Features AI summary Based on 7,750 Applicant Tracking reviews Capterra reviewers say these are the features buyers focus on most when choosing applicant tracking software: - **Candidate Tracking** (**49%** of reviewers rated this feature as critical) - **Application Management** (**45%**) - **Candidate Profiles** (**43%**) JazzHR supports all three top-priority features: **Candidate Tracking**, **Application Management**, and **Candidate Profiles**. Together, these capabilities help hiring teams monitor applicants through each stage, keep submissions organized, and maintain complete candidate records, allowing teams to make faster and more informed hiring decisions. Application Management 4.1 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Candidate Profiles 3.8 (22) 50.00% of 22 reviewers that rated this feature as important or highly important Record candidates' information such as role, professional qualifications, experiences, skills or attributes Resume Storage 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Upload and store resumes Job Posting 4.1 (53) 69.81% of 53 reviewers that rated this feature as important or highly important Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Interview Scheduling 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan, organize and set up the date, time and location of a candidate's individualized interview Applicant Tracking 4.3 (47) 78.72% of 47 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle JazzHR 73 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Advertising Management: Manage advertising space and its sales within your network or publication - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Sourcing: Proactive search for potential hires to fill current and future job openings and build talent pipelines - Candidate Tracking: Record interactions, notes, and developments with candidates - Careers Page: Web page to host job postings, show role descriptions or receive applications from potential candidates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Profiles: Centralized storage for employee data, records, and performance metrics - For Small Businesses: Designed for small businesses - Full Text Search: Search for specific words or phrases within a document or database - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Management: Manage and track all job information and associated tasks - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Mobile Access: Access software remotely via mobile devices - Multiple Employer Profiles: Multiple companies can create employer profiles and post jobs on the site - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Real-Time Reporting: Active reporting of data and metrics - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Posting: Post and distribute resumes on a job board - Resume Search: Search through the software for stored resumes - Resume Storage: Upload and store resumes - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Recruiting: Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (475) 4.1 Based on 475 reviews ## Pricing Value for money 4.3 (372) Free Trial [View pricing plan details](https://www.capterra.com/p/87750/JazzHR/pricing/) Hero $99.00 Flat Rate,Per Month It includes: - Candidate Email Alerts - Candidate Importer - Custom Workflow Stages - Document Storage - Email Message Templates - Email Sync - Job Applications - Job Board - Linkedin Integration - Premium Job Listings - Privileges Management - Resume Database - Resume Screener - Resume Uploader & Parser - Video Screening Integrations Plus $325.00 Flat Rate,Per Month It includes: - Auto-Send Emails - Background Checks - Bulk Action Candidates - Candidate Email Alerts - Candidate Importer - Candidate Reports - Candidate Self Scheduling - Contacts Manager - Custom Fields - Custom Workflow Stages - Document Storage - Email Message Templates - Email Sync - Employee Referral Management - Evaluation Templates - Interview Guides - Job Applications - Job Approval - Job Board - Job Reports - Linkedin Integration - Optimization Reports - Premium Job Listings - Privileges Management - Recruiting Calendar - Resume Database - Resume Screener - Resume Uploader & Parser - Video Screening Integrations - Workflow Helper Pro $499.00 Flat Rate,Per Month It includes: - Auto-Send Emails - Background Checks - Bulk Action Candidates - Candidate Email Alerts - Candidate Importer - Candidate Reports - Candidate Self Scheduling - Compliance Reports - Contacts Manager - Custom Fields - Custom Reports Builder - Custom Workflow Stages - Document Storage - Email Message Templates - Email Sync - Employee Referral Management - Esignatures Integration - Evaluation Templates - Interview Guides - Job Applications - Job Approval - Job Board - Job Reports - Letter Generator - Linkedin Integration - Optimization Reports - Premium Job Listings - Privileges Management - Recruiting Calendar - Resume Database - Resume Screener - Resume Uploader & Parser - Security Privileges - Template Management - Video Screening Integrations - Workflow Helper - Zoom Integration Value for money 4.3 (372) 4.3 Based on 372 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Rippling](https://www.capterra.com/p/172127/Rippling/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (417) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (417) 4.3 Based on 417 reviews ## User reviews Overall rating 4.3 Based on 494 reviews Filter by rating 5(236) 4(188) 3(43) 2(15) 1(12) Mentioned topic Sorted by most recent AN Anonymous User Human Resources Business Partner Financial Services ### "JazzHR Review 2026" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 31, 2026 I've used JazzHR for a few years now. I've also tried and demoed different ATS systems. I've used our HRIS as well. No system has compared in terms of features and functionality. My only critique is having an interview scheduling feature. Pros I like the functionality and accessibility. The most useful tool was the candidate search pool, where I was able to cut down resume review time. I especially liked when it would show candidate history, how many times they applied, etc. I like the LinkedIn feature as well that helps hook in a candidate's profile. Cons There was nothing I could say I technically "disliked". I think JazzHR has a lot of features most HR recruiters are looking for. The only thing I can think of is adding in calendar management for interview scheduling. Alternatives considered [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/) [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing JazzHR It comes down to the features, and what is listed on each candidate profile. Between interview guides and questionnaires, and their LinkedIn page, you can get the full scope of a candidate with one click. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Delicia B. HR Ops Mgr Non-Profit Organization Management ### "JazzHR ATS" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 August 26, 2026 Experience was not bad overall. Customer service was not the greatest. We sent emails and even spoke with our account rep to have them fix a notification problem that never was fixed. Pros It tracked applicants that were applying for jobs, would notify if applicants applied for more than one job. Cons The managers did not like the steps involved with the setup. To cumbersome and to many steps to get set up to be able to see a position Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Blake A. IT Technician Retail ### "Solid recruiting tool that brought real structure to our hiring process" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 6, 2026 JazzHR has genuinely improved how we manage recruiting. Applications are organized, the process is more consistent, and hiring managers actually have visibility into what's happening without everything going through one person. It's not without its rough edges but for the price point it delivers solid value for a nonprofit that's hiring regularly. We'd recommend it to similar organizations looking to bring some structure to their talent acquisition process. Pros JazzHR has made our recruiting process a lot more structured. Job postings go out to multiple boards from one place and applications funnel in without us having to chase them down across different platforms. The candidate pipeline view is intuitive and makes it easy for hiring managers to see exactly where each applicant stands without having to ask HR for an update. For an organization that does a fair amount of hiring across multiple store locations, having everything centralized has been a real improvement over how we were doing things before. Cons The onboarding side of things is functional but could use some work. It gets the basics done but doesn't feel as polished as the recruiting workflow, and a few of our managers have found it a little clunky when trying to get new hires through the process quickly. Some of the reporting features are more limited than we'd like, especially when trying to pull specific hiring data for compliance or grant reporting purposes. Customer support response times have also been slower than expected on a couple of occasions when we needed help with something time-sensitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Recruiter Non-Profit Organization Management ### "Jazz is easy to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 12, 2026 My overall experience is fine. Jazz does what I need it for. I wish it spoke to the platform we're using as for employee profiles, pay, etc. Pros I like how Jazz is easy to use, navigate, etc. It has all the functions I need as a human resources recruiter. Cons What I like least about Jazz is the reporting function. The report function is not as easy to use, find, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nayiri T. Talent Acquisition Leisure, Travel & Tourism ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 18, 2026 It was a good experience, it was user friendly and easy to use and adapt to, easy to use as an admin as well and add templates. Pros I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting. I love that we can have different teams taking care of different jobs, so as a recruiter you only see the jobs you’re handling. Cons I likes the reporting feature the least. I felt like there was always something missing, especially when I needed the report a certain way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Michelle L. Manager Recreational Facilities and Services ### "Great Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 2, 2025 Good experience, was able to view and find a qualified candidate to hire. Easy to access the information Pros It was easy to use. Got some good applicants from it and was able to hire a qualified person for the job Cons There wasn't much to not like. I did feel like the layout could have been better. But overall easy to use and could find the information Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RK Rick K. HR Director Construction ### "Decent product, but the cancellation process is exhausting and dated" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 December 2, 2025 For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. Pros Decent product, but the cancellation process is exhausting and dated. There is also redundancy of services and many international applicants one must weed through. Cons We used JazzHR for a while and the product itself was fine. My low rating is entirely about their cancellation process, which feels unnecessarily difficult and very one-sided in favor of JazzHR. You cannot simply log in, click a button, and cancel. Instead, you have to request cancellation, wait for an email, explain why you want to leave, and then navigate an upsell to a “hibernation” plan just to preserve your data. On top of that, they point you to a 30-day notice requirement that only applies on a bill date, which in our case means we’re locked in and paying until January 22, 2026. Key issues from our experience: No self-service cancel option. Everything has to go through a representative via email. Friction-heavy process. Request to cancel → reply to a scripted email → choose between full cancel or a $19/month hibernation upsell → confirm you accept their data deletion policy, or your account “remains open” by default. Billing terms favor JazzHR, not the customer. The 30-day notice tied to a bill date means your “earliest cancel date” may be months away, even after you’ve clearly said you want to terminate. Default is continued billing. If you miss a step or don’t respond again, the account just stays open and you keep getting charged. For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. If you’re considering JazzHR, be aware that getting in is easy—but getting out is a process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kate C. Human Resource Manager Non-Profit Organization Management ### "Recommend Jazz" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 16, 2025 With the exception of not having the ability to put a job on hold and still view the candidates internally without looking each candidate up individually, the program is easy to follow and keeps everyone on track. Pros I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers. Everyone can see where a candidate is in the process. Cons The only thing I have run across is that it does not have the ability to put a job on hold and still view the candidates internally without looking each candidate up individually. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Alan N. HR Manager Retail ### "Good at first, horrible later on" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 23, 2025 Overall, I had a great experience. When I tried to cancel, they said I didn't give enough notice (which I did). Pros Great results with minimal effort. Very user-friendly, which made using it even better. Just sit down and type. Cons Lots of down maintenance days and lots of price increases and extra fees. In talking with JazzHR customer service reps, they don't listen to what I have to say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Steven P. Owner Construction ### "Horrible Experience - Suspicious Subscription Model" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 9, 2025 Horrible, made multiple attempts to sort out my issues of overbilling to JazzHR and I have received no communication from their end for weeks. I am about to be billed once again for their services even though I have no access to anything on my account. Pros Not impressed with their service. They were easy to work with when I made a company account, impossible to deal with when I want to cancel my subscription or to deal with issues with billing. Cons You need to alert staff 30 days prior to cancellation of your plan. I cancelled my billing cycle, however I'm still being billed. I don't have access to any of their services and I'm still being charged. They have yet to deal with this and it's been nearly 3 weeks. My emails have been screened and my customer service rep who originally assisted me with my account has since gone MIA when I filed a complaint. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/87750/JazzHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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