--- title: "Page 2 | JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is JazzHR the right Applicant Tracking solution for you? Explore 496 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/87750/JazzHR/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- JazzHR 4.3 (496) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of JazzHR ## Showing most helpful reviews Showing 26-50 of 496 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Human Resources Business Partner Financial Services Used the software for: 2+ years ### "JazzHR Review 2026" August 31, 2026 4.0 I've used JazzHR for a few years now. I've also tried and demoed different ATS systems. I've used our HRIS as well. No system has compared in terms of features and functionality. My only critique is having an interview scheduling feature. Pros I like the functionality and accessibility. The most useful tool was the candidate search pool, where I was able to cut down resume review time. I especially liked when it would show candidate history, how many times they applied, etc. I like the LinkedIn feature as well that helps hook in a candidate's profile. Cons There was nothing I could say I technically "disliked". I think JazzHR has a lot of features most HR recruiters are looking for. The only thing I can think of is adding in calendar management for interview scheduling. Alternatives considered [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing JazzHR It comes down to the features, and what is listed on each candidate profile. Between interview guides and questionnaires, and their LinkedIn page, you can get the full scope of a candidate with one click. Review Source Blake A. IT Technician Retail Used the software for: 2+ years ### "Solid recruiting tool that brought real structure to our hiring process" July 6, 2026 4.0 JazzHR has genuinely improved how we manage recruiting. Applications are organized, the process is more consistent, and hiring managers actually have visibility into what's happening without everything going through one person. It's not without its rough edges but for the price point it delivers solid value for a nonprofit that's hiring regularly. We'd recommend it to similar organizations looking to bring some structure to their talent acquisition process. Pros JazzHR has made our recruiting process a lot more structured. Job postings go out to multiple boards from one place and applications funnel in without us having to chase them down across different platforms. The candidate pipeline view is intuitive and makes it easy for hiring managers to see exactly where each applicant stands without having to ask HR for an update. For an organization that does a fair amount of hiring across multiple store locations, having everything centralized has been a real improvement over how we were doing things before. Cons The onboarding side of things is functional but could use some work. It gets the basics done but doesn't feel as polished as the recruiting workflow, and a few of our managers have found it a little clunky when trying to get new hires through the process quickly. Some of the reporting features are more limited than we'd like, especially when trying to pull specific hiring data for compliance or grant reporting purposes. Customer support response times have also been slower than expected on a couple of occasions when we needed help with something time-sensitive. Review Source RK Rick K. HR Director Construction Used the software for: Less than 6 months ### "Decent product, but the cancellation process is exhausting and dated" December 2, 2025 2.0 For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. Pros Decent product, but the cancellation process is exhausting and dated. There is also redundancy of services and many international applicants one must weed through. Cons We used JazzHR for a while and the product itself was fine. My low rating is entirely about their cancellation process, which feels unnecessarily difficult and very one-sided in favor of JazzHR. You cannot simply log in, click a button, and cancel. Instead, you have to request cancellation, wait for an email, explain why you want to leave, and then navigate an upsell to a “hibernation” plan just to preserve your data. On top of that, they point you to a 30-day notice requirement that only applies on a bill date, which in our case means we’re locked in and paying until January 22, 2026. Key issues from our experience: No self-service cancel option. Everything has to go through a representative via email. Friction-heavy process. Request to cancel → reply to a scripted email → choose between full cancel or a $19/month hibernation upsell → confirm you accept their data deletion policy, or your account “remains open” by default. Billing terms favor JazzHR, not the customer. The 30-day notice tied to a bill date means your “earliest cancel date” may be months away, even after you’ve clearly said you want to terminate. Default is continued billing. If you miss a step or don’t respond again, the account just stays open and you keep getting charged. For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. If you’re considering JazzHR, be aware that getting in is easy—but getting out is a process. Review Source DB Delicia B. HR Ops Mgr Non-Profit Organization Management Used the software for: 1-2 years ### "JazzHR ATS" August 26, 2026 3.0 Experience was not bad overall. Customer service was not the greatest. We sent emails and even spoke with our account rep to have them fix a notification problem that never was fixed. Pros It tracked applicants that were applying for jobs, would notify if applicants applied for more than one job. Cons The managers did not like the steps involved with the setup. To cumbersome and to many steps to get set up to be able to see a position Review Source SU Stephanie U. Sr. Talent Acquisition Specialist Financial Services Used the software for: 2+ years ### "Love JazzHR for The Savings Group!" September 4, 2026 5.0 Excellent overall for the size company we are and the options they offer along with ease of use and integrations. Pros User friendly, great parsing tool, lots of integrations that we use. Applications are easy for the candidates. Cons Latency issues with updates to candidates in dispositions. HelpDesk is too generic when detailed issue arise and it takes many communications to resolve. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing JazzHR Because it has better parsing and user friendly. Review Source VR Verified Reviewer Recruiter Non-Profit Organization Management Used the software for: 2+ years ### "Jazz is easy to use" March 12, 2026 3.0 My overall experience is fine. Jazz does what I need it for. I wish it spoke to the platform we're using as for employee profiles, pay, etc. Pros I like how Jazz is easy to use, navigate, etc. It has all the functions I need as a human resources recruiter. Cons What I like least about Jazz is the reporting function. The report function is not as easy to use, find, etc. Review Source Stephanie M. Human Resources Specialist Architecture & Planning Used the software for: 1-2 years ### "Strong Customer support and easy hiring management" September 30, 2026 4.0 Pros JazzHR's customer support and how it helped streamline the hiring process. It was especially useful for managing the onboarding process for contractors and supporting hiring across LATAM. Cons Overall hiring and onboarding process could be improved, particularly when managing contractors and coordinating hiring requirements across different LATAM countries. A more streamlined and consistent process would make it easier for both recruiters and new hires. Review Source NT Nayiri T. Talent Acquisition Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy to use" February 18, 2026 4.0 It was a good experience, it was user friendly and easy to use and adapt to, easy to use as an admin as well and add templates. Pros I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting. I love that we can have different teams taking care of different jobs, so as a recruiter you only see the jobs you’re handling. Cons I likes the reporting feature the least. I felt like there was always something missing, especially when I needed the report a certain way. Review Source KC Kate C. Human Resource Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Recommend Jazz" October 16, 2025 5.0 With the exception of not having the ability to put a job on hold and still view the candidates internally without looking each candidate up individually, the program is easy to follow and keeps everyone on track. Pros I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers. Everyone can see where a candidate is in the process. Cons The only thing I have run across is that it does not have the ability to put a job on hold and still view the candidates internally without looking each candidate up individually. Review Source AN Alan N. HR Manager Retail Used the software for: 1-2 years ### "Good at first, horrible later on" September 23, 2025 2.0 Overall, I had a great experience. When I tried to cancel, they said I didn't give enough notice (which I did). Pros Great results with minimal effort. Very user-friendly, which made using it even better. Just sit down and type. Cons Lots of down maintenance days and lots of price increases and extra fees. In talking with JazzHR customer service reps, they don't listen to what I have to say. Review Source LD Laurie D. VP of HR Non-Profit Organization Management Used the software for: 1-2 years ### "Inexpensive and basic recruiting and talent management " May 24, 2025 3.0 Have used in recruiting new talent and managing the pool of applicants. Have used with multiple users. Pros Pretty inexpensive compared to others available currently. Not bad for a basic system but not robust. Cons Takes a bit to learn the system, not readily intuitive. Seems to be a number of steps to take to use the system. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and simplicity needed so that multi users could participate Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Started good in 2020. Deteriorated over time. Terrible cancellation process." May 14, 2025 1.0 I spent 5 years using their service. The service didn't improve, and the pricing more than doubled. And then they hit you in the face with extra fees to cancel and fees to keep your data. It's impossible to cancel online without going through someone. Pros When I started in 2020, it was a great price. It was relatively easy to use and we were able to consolidate our applications in one place. Cons Over time, the product got worse and the price went up. And no additional features were added. I think the PE company that bought them is essentially milking it. Review Source SP Steven P. Owner Construction Used the software for: Less than 6 months ### "Horrible Experience - Suspicious Subscription Model" June 9, 2025 1.0 Horrible, made multiple attempts to sort out my issues of overbilling to JazzHR and I have received no communication from their end for weeks. I am about to be billed once again for their services even though I have no access to anything on my account. Pros Not impressed with their service. They were easy to work with when I made a company account, impossible to deal with when I want to cancel my subscription or to deal with issues with billing. Cons You need to alert staff 30 days prior to cancellation of your plan. I cancelled my billing cycle, however I'm still being billed. I don't have access to any of their services and I'm still being charged. They have yet to deal with this and it's been nearly 3 weeks. My emails have been screened and my customer service rep who originally assisted me with my account has since gone MIA when I filed a complaint. Review Source ML Michelle L. Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Great Experience" December 2, 2025 4.0 Good experience, was able to view and find a qualified candidate to hire. Easy to access the information Pros It was easy to use. Got some good applicants from it and was able to hire a qualified person for the job Cons There wasn't much to not like. I did feel like the layout could have been better. But overall easy to use and could find the information Review Source KE Katie E. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "JazzHR makes Recruiting and Hiring Easy" March 31, 2025 5.0 JazzHR has been a great tool for recruiting and hiring. I have been able to find candidates through job boards that integrate with the system and have been able to track all of the necessary information one place all the way through the hiring process. Pros JazzHR puts all of our recruiting and hiring information in one place. The dashboard is user-friendly and easy for a novice to navigate. Cons The only issues that I have had have been with 3rd party integrations. I had trouble getting the LinkedIn platform to integrate. Review Source nP nicole P. HR Manager Computer Software Used the software for: Less than 6 months ### "A Great Tool All Employees Will Love!" December 13, 2016 5.0 We have used this product for the past year and it has been instrumental in taking us to the next level in recruitment. All managers and employees can utilize the tool. The ability to streamline every step of the process from interview comments to candidate updates, background checks and more makes such a difference to the entire hiring team following the process. Pros Super easy interface Review Source MB Magdalena B. TA Director Civil Engineering Used the software for: 2+ years ### "Great ATS for any start up" January 23, 2025 2.0 The ATS is great to start with for any start up company. It did the job for a period of time, however as we started to scale up, we were looking for smth more robust. Pros There was a high level of customization in place, which was great. Cons There was no possibility to advertise in multiple locations. It was creating a lot of admin work for my team. Review Source NMCC Nanette M Carvalho C. Consultant Human Resources Used the software for: 2+ years ### "Easy, Inexpensive, Great Functionality!" June 22, 2023 5.0 There is a lot of information to take in when setting up JazzHR, but they provide tremendous training over the phone and through their tutorials and library. I always receive great customer service. The cost of using JazzHR is so incredibly reasonable that should not be a block for any company when considering using the system. Pros What I like best about JazzHR is it allows for customization for how it can be used. Adding emails to different status's helps me keep candidates informed on where they are in the process, which is something candidates often complain about is companies not responding to, or keeping them updated on their status. This helps my clients maintain their good reputations. I like that when a candidate applies multiple times I can merge all their applications so all the notes are in one file and I don't need to jump back and forth between files. I also really like that I could integrate Criteria assessments into JazzHR. So when we speak with a candidate we are interested in, we can easily send them an assessment just by pushing a button, and the results will also be right there in the candidate file. There are so many other functions the system provides but for my small business clients they just really need a reliable recruiting platform and JazzHR is it. Cons The texting feature is good, but I personally have run into some glitches that are specific to my account. While there is a work around, it is not ideal and creates other issues for me. However, when used by just one customer (business) they will not run into this issue. Texting is a great way to reach candidates who may not otherwise respond to my call since I call from an out of state area code. Reason for choosing JazzHR There are a lot of products to choose from. I started working with a client who used JazzHR and now it is the only platform I recommend my clients use. Infact, if they are using a different program I cannot offer my recruiting services. JazzHR is just to easy and streamlined. Review Source Angelina C. Technical Recruiter Computer Software Used the software for: 1-2 years ### "A comprehensive applicant tracking system " April 30, 2023 4.0 It is a user-friendly ATS system and good for entry-level recruiters who are new to the job. The library of recruiting resources and support to help users understand and navigate the ATS is far better than any other customer support team. While there are limited customization and pricing concerns, using Jazz HR has been a positive experience. Pros Jazz HR has one of the cleanest and intuitive interfaces I have seen on an ATS. The tool is very helpful for a full desk recruiter as they can use its job integrations, ability to report, go over resumes and conduct background checks as well. The customer support team at Jazz HR is super helpful and responsive. They also provide a wide variety of trainings and a library of recruiting resources. Cons Jazz HR provides a wide variety of pricing options but some businesses may feel that it is more expensive than other robust ATSs' in the market. Its reporting features are very basic and may fall short when the recruiter is looking for more insights like industry trends, market salaries and prime locations of talent. There is a lack of candidate communication options, for example - I found it difficult to send bulk emails or make customizations on my communication templates. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Company decision Review Source JW Justin W. Director of Talent Acquisition Hospital & Health Care Used the software for: 2+ years ### "For the price, JazzHR is a great platform for applicant tracking and workflow management." April 1, 2021 4.0 JazzHR has been a great applicant tracking system for us. Very user friendly and customizable. It is one of the most affordable systems I have seen on the market, so I think it's a great bang for your buck. Only downside is the lack of reporting/analytics for managing a recruiting team. Pros This software is very user friendly and easy to navigate. You can customize your own workflows and easily extend offers with various templates depending on the position you are recruiting for. JazzHR also has an easy search feature to find a candidate by name, email address, or phone number. Cons There are very few reporting tools/analytics within JazzHR to track metrics of a recruiting team. Due to this, I have to have my team send me a weekly snapshot on their submittals, interviews, offers, etc. JazzHR also does not integrate with a lot of other companies in order to streamline the onboarding process (i.e. background checks/drug screens can initiate automatically through the system) Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 1-2 years ### "Recruiting Made Simple with JazzHR" February 24, 2023 5.0 Overall, JazzHR has been a highly effective tool for managing our recruitment process. Its user-friendly interface, robust applicant tracking system, and seamless integration with job boards and social media platforms make it a top choice for businesses of all sizes. Pros I have found JazzHR to be a highly effective tool for managing our recruitment process. Overall, I would highly recommend it to any business looking for an efficient and streamlined way to manage their hiring process. One of the major pros of JazzHR is its user-friendly interface. The dashboard is easy to navigate and provides a clear overview of the recruitment process, including job postings, applications, and candidate statuses. Additionally, the software integrates seamlessly with various job boards and social media platforms, making it easy to post job openings and attract a diverse pool of candidates. Another strength of JazzHR is its robust applicant tracking system. It allows for easy tracking of all applicant data, including resumes, cover letters, and interview notes, which can be shared among hiring managers and team members. The software also includes automated reminders and notifications, ensuring that candidates are never lost in the shuffle. Cons One potential downside of JazzHR is that it can be a bit overwhelming at first, as it offers a wide range of features and customization options. However, with a little training and practice, users can quickly get up to speed and take full advantage of its capabilities. Review Source DB David B. Recruiting Coordinator Information Technology and Services Used the software for: 6-12 months ### "Friendly service and effective organization (when used correctly)" February 21, 2020 4.0 JazzHR works very well if every team member uses it for all things ATS: booking interviews, emailing applicants, sending offers, etc. It is also very flexible -- it can be used for all of the above, or only for offers, or whatever it is you need it to do. However, that flexibility is both a pro and a con. If for example some team members use it for booking interviews, but others insist on booking interviews through Outlook, it will be very difficult to keep track of what's happening. JazzHR won't track any communications that occur outside of itself. My advice: ensure your JazzHR team uses it the same way across the board. :) Pros JazzHR is a refreshing alternative to maintaining vast Excel spreadsheets of every candidate for every job (yes, that was my life for a little while). It keeps candidate resumes, contact info, and current application status in one place. Posting new jobs is straightforward, and you can make custom workflows for each one if desired. These allow for some degree of automation (moving a candidate to "passed 1st round" can prompt an email inviting them to the next round, e.g.). Each communication is timestamped, so there's no confusion about how quickly the interview process is moving. Customer service is also quick on the draw, replying to support tickets within 24 hours -- usually same day! Cons Two sticking points hold JazzHR back from being truly fantastic: 1. There's no "true" automation; every action requires a user to do something manually. Example: if I'm in charge of updating candidate status, and I'm out sick for a week, it will appear to other users that no progress is happening. Having some time-sensitive automation triggers would help a lot (change this candidate's status from "round 1" to "needs attention" after 36 hours of inactivity, say). 2. JazzHR works exactly as well as the weakest link on your team -- no better, no worse. If yours is a tight-knit group that's in constant communication with up-to-date calendars, this software will be marvelous. If there are panelists who don't use the built-in interview functions, and/or don't check the discussion threads for updates, you'll have that much more work to do to keep things organized. Review Source VR Verified Reviewer HR Manager Building Materials Used the software for: 2+ years ### "You get what you pay for" June 13, 2018 1.0 Track all applications electronically and post to job boards with one click. Pros The system is very inexpensive and much better than having not ATS. -It posts to several free job boards with only one click. -Store, track, and update all applications in one place. -You can communicate with applicants through the system. -You can leave comments and keep record of multiple applications for an applicant. -You can send emails in bulk. Cons Compared to other ATS in the same price rang and has a ton more (useless) features and is missing some key basic features. -The reports features are very complicated and not very practical -The screening and interview features are not realistic in our environment -Missing basic features like automatic replies when changing status -Admin does not have control over who has access to what. You can set users up by predefined positions such as "super user" but you can't tailor what a "super user" is. -The sales, customer service etc. have obviously never been involved in hiring -They ask for feedback but only interested in the feedback they want to hear on useless features that do not aid in hiring. -Calendar feature does not sync with all versions of outlook making it completely useless -The design features and look are horrible -To post on paid sites you must save credit card information that all Admins have access too. Review Source Ayush B. Talent Acquisition Specialist Staffing and Recruiting Used the software for: 2+ years ### "Fantastic ATS That Is User-Friendly And Affordable" January 12, 2023 4.0 We are grateful to JazzHR for simplifying our hiring process and will keep recommending it to others. Being able to design processes that simplify my work. Pros Possibility for hiring managers to evaluate and stage their own applicants according to their needs. Depending on the role, the work processes can be modified. New job listings are simple to make, and their cooperation with free job boards is particularly beneficial to building pipelines on a budget. Cons When switched from LinkedIn Recruiter to JazzHR, it doesn't always function. Since we frequently divide candidates into multiple groups, I believe that using a variety of rating systems would be advantageous. Review Source Brent B. Corporate Recruiter & HR Consumer Services Used the software for: 2+ years ### "Happy Customer! Much improved based upon feedback. No unresolved major issues or complaints." May 13, 2019 5.0 JazzHR has come a long way. Now that they've been taking client feedback and suggestions very seriously, I can't complain. New features and improvements are popping up every week. The annoying user experience issues that I have dealt with previously are near completely gone and this ATS makes my job a lot easier. Their development team has done a great job and they've done much better testing to prevent unexpected bugs. Recruiting with JazzHR is highly automated and enjoyable. Pros JazzHR is easy to use and allows customized automation, enabling us to hire a massive number of candidates efficiently. Cons Canned application questions wording still can't be edited per client company. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.