# Page 2 | JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is JazzHR the right Applicant Tracking solution for you? Explore 491 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87750/JazzHR/reviews --- JazzHR 4.3 (491) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of JazzHR ## Showing most helpful reviews Showing 26-50 of 491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RK Rick K. HR Director Construction Used the software for: Less than 6 months ### "Decent product, but the cancellation process is exhausting and dated" December 2, 2025 2.0 For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. Pros Decent product, but the cancellation process is exhausting and dated. There is also redundancy of services and many international applicants one must weed through. Cons We used JazzHR for a while and the product itself was fine. My low rating is entirely about their cancellation process, which feels unnecessarily difficult and very one-sided in favor of JazzHR. You cannot simply log in, click a button, and cancel. Instead, you have to request cancellation, wait for an email, explain why you want to leave, and then navigate an upsell to a “hibernation” plan just to preserve your data. On top of that, they point you to a 30-day notice requirement that only applies on a bill date, which in our case means we’re locked in and paying until January 22, 2026. Key issues from our experience: No self-service cancel option. Everything has to go through a representative via email. Friction-heavy process. Request to cancel → reply to a scripted email → choose between full cancel or a $19/month hibernation upsell → confirm you accept their data deletion policy, or your account “remains open” by default. Billing terms favor JazzHR, not the customer. The 30-day notice tied to a bill date means your “earliest cancel date” may be months away, even after you’ve clearly said you want to terminate. Default is continued billing. If you miss a step or don’t respond again, the account just stays open and you keep getting charged. For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. If you’re considering JazzHR, be aware that getting in is easy—but getting out is a process. Review Source VR Verified Reviewer Recruiter Non-Profit Organization Management Used the software for: 2+ years ### "Jazz is easy to use" March 12, 2026 3.0 My overall experience is fine. Jazz does what I need it for. I wish it spoke to the platform we're using as for employee profiles, pay, etc. Pros I like how Jazz is easy to use, navigate, etc. It has all the functions I need as a human resources recruiter. Cons What I like least about Jazz is the reporting function. The report function is not as easy to use, find, etc. Review Source KC Kate C. Human Resource Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Recommend Jazz" October 16, 2025 5.0 With the exception of not having the ability to put a job on hold and still view the candidates internally without looking each candidate up individually, the program is easy to follow and keeps everyone on track. Pros I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers. Everyone can see where a candidate is in the process. Cons The only thing I have run across is that it does not have the ability to put a job on hold and still view the candidates internally without looking each candidate up individually. Review Source NT Nayiri T. Talent Acquisition Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy to use" February 18, 2026 4.0 It was a good experience, it was user friendly and easy to use and adapt to, easy to use as an admin as well and add templates. Pros I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting. I love that we can have different teams taking care of different jobs, so as a recruiter you only see the jobs you’re handling. Cons I likes the reporting feature the least. I felt like there was always something missing, especially when I needed the report a certain way. Review Source CR Chris R. Manager Talent Acquisition Machinery Used the software for: 2+ years ### "Excellent platform!" March 13, 2025 5.0 Each company that I've used JAZZHR with was great and they were very open to suggestions. They took user experience seriously and would add new items to our wishlist. Several months later, a new feature was rolled out to enhanse the experience. Very intuitive and the team is responsive. Pros JAZZ is so well planned that it's almost seamless Cons That's a tough one, I've used JAZZ HR at three different companies and each time it was great. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing JazzHR Cost, features, ease of use and implementation Review Source LD Laurie D. VP of HR Non-Profit Organization Management Used the software for: 1-2 years ### "Inexpensive and basic recruiting and talent management " May 24, 2025 3.0 Have used in recruiting new talent and managing the pool of applicants. Have used with multiple users. Pros Pretty inexpensive compared to others available currently. Not bad for a basic system but not robust. Cons Takes a bit to learn the system, not readily intuitive. Seems to be a number of steps to take to use the system. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and simplicity needed so that multi users could participate Review Source AN Alan N. HR Manager Retail Used the software for: 1-2 years ### "Good at first, horrible later on" September 23, 2025 2.0 Overall, I had a great experience. When I tried to cancel, they said I didn't give enough notice (which I did). Pros Great results with minimal effort. Very user-friendly, which made using it even better. Just sit down and type. Cons Lots of down maintenance days and lots of price increases and extra fees. In talking with JazzHR customer service reps, they don't listen to what I have to say. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Started good in 2020. Deteriorated over time. Terrible cancellation process." May 14, 2025 1.0 I spent 5 years using their service. The service didn't improve, and the pricing more than doubled. And then they hit you in the face with extra fees to cancel and fees to keep your data. It's impossible to cancel online without going through someone. Pros When I started in 2020, it was a great price. It was relatively easy to use and we were able to consolidate our applications in one place. Cons Over time, the product got worse and the price went up. And no additional features were added. I think the PE company that bought them is essentially milking it. Review Source MB Magdalena B. TA Director Civil Engineering Used the software for: 2+ years ### "Great ATS for any start up" January 23, 2025 2.0 The ATS is great to start with for any start up company. It did the job for a period of time, however as we started to scale up, we were looking for smth more robust. Pros There was a high level of customization in place, which was great. Cons There was no possibility to advertise in multiple locations. It was creating a lot of admin work for my team. Review Source AF Alexis F. Talent Coordinator E-Learning Used the software for: 6-12 months ### "Great start up tool" February 4, 2025 3.0 Pros It is simple, It works great for those with small businesses or small Recruitment teams. If you need a quick way to manage all your resumes, this would be it. Cons The prices compared to other platforms is a little steep. Review Source KE Katie E. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "JazzHR makes Recruiting and Hiring Easy" March 31, 2025 5.0 JazzHR has been a great tool for recruiting and hiring. I have been able to find candidates through job boards that integrate with the system and have been able to track all of the necessary information one place all the way through the hiring process. Pros JazzHR puts all of our recruiting and hiring information in one place. The dashboard is user-friendly and easy for a novice to navigate. Cons The only issues that I have had have been with 3rd party integrations. I had trouble getting the LinkedIn platform to integrate. Review Source KE Kaylyne E. Training and Employee Development Recreational Facilities and Services Used the software for: 1-2 years ### "Simple Program " March 10, 2025 5.0 Overall, JazzHR has been a nice program for us. It makes it easy for multiple people to monitor and play a part in the hiring process. Pros User friendly and efficient. The software is easy to learn. Cons There are not a lot of options to integrate with other software. Review Source AA Angelica A. Team Lead Automotive Used the software for: 1-2 years ### "Love using JazzHR" September 16, 2024 5.0 JazzHR is a powerful and user-friendly ATS that simplifies the recruitment process. It is particularly well-suited for small to medium-sized businesses looking for an affordable and effective solution to manage their hiring needs. Pros User friendly, easy to navigate, easy to make changes in your templates and other recruitment tools. Is a great ATS for smaller organizations. Cons JazzHR is primarily an ATS and does not offer the full suite of human resources information system (HRIS) functionalities Review Source MS Michelle S. Recruiter Automotive Used the software for: 6-12 months ### "I love JazzHR!" September 10, 2024 5.0 JazzHR was the first ATS system I used. It's simple yet so effective. Great layout, great at tracking communications. Overall a pleasure to use. Pros I love JazzHR!! It's so easy to use, posting a role is so quick, I love that your remail communications are tracked. Cons Nothing! I think JazzHR is awesome! It's very user friendly. Review Source Starla C. General Manager Insurance Used the software for: Less than 6 months ### "I will NEVER recommend this company to an enemy even!! " August 16, 2024 1.0 I have been beyond overwhelmed! I am trying to hire for my business and pay a price then get blocked on all the boards and they refuse to help, refuse to give me my money back and even though I am on month to month contract they took my money AGAIN! So I am supposed to pay for NO HIRES? Pros The initial customer service was good but after that it was all bad. Cons They gave me one price then they blocked my jobs and I didn't get anymore candidates. I reached out for help and was told to watch videos. I told them I was done with their service and I wanted a refund. They refused to do it then they took my money AGAIN!! Switched from [Wizehire](https://www.capterra.com/p/185736/WizeHire/) I thought it would be better but was way worse! Review Source JW Justin W. Director of Talent Acquisition Hospital & Health Care Used the software for: 2+ years ### "For the price, JazzHR is a great platform for applicant tracking and workflow management." April 1, 2021 4.0 JazzHR has been a great applicant tracking system for us. Very user friendly and customizable. It is one of the most affordable systems I have seen on the market, so I think it's a great bang for your buck. Only downside is the lack of reporting/analytics for managing a recruiting team. Pros This software is very user friendly and easy to navigate. You can customize your own workflows and easily extend offers with various templates depending on the position you are recruiting for. JazzHR also has an easy search feature to find a candidate by name, email address, or phone number. Cons There are very few reporting tools/analytics within JazzHR to track metrics of a recruiting team. Due to this, I have to have my team send me a weekly snapshot on their submittals, interviews, offers, etc. JazzHR also does not integrate with a lot of other companies in order to streamline the onboarding process (i.e. background checks/drug screens can initiate automatically through the system) Review Source LS Laura S. Project Manager Education Management Used the software for: 6-12 months ### "Excellent Software!" September 8, 2023 5.0 JazzHR has been an excellent product. We appreciate the visibility, customization, and streamlined processes that allow our team to work together easily and efficiently. Pros We use JazzHR throughout our recruiting process - from job posting to managing candidates from application to hiring - JazzHR has been able to streamline and simplify the process allowing visibility to all team members. We especially appreciate the seamlessness of job postings on our website and the ease with which we are able to guide candidates through our hiring process from beginning to end. Cons Occasionally there are minor issues that we find with JazzHR. For example, we found out that when we pushed candidates' resumes into JazzHR from another job posting site, the email alert was not triggered for this candidate in the JazzHR system. It is rare, small things like this that we sometimes run into, but do not take away from the entire experience with JazzHR. Review Source VR Verified Reviewer HR Manager Building Materials Used the software for: 2+ years ### "You get what you pay for" June 13, 2018 1.0 Track all applications electronically and post to job boards with one click. Pros The system is very inexpensive and much better than having not ATS. -It posts to several free job boards with only one click. -Store, track, and update all applications in one place. -You can communicate with applicants through the system. -You can leave comments and keep record of multiple applications for an applicant. -You can send emails in bulk. Cons Compared to other ATS in the same price rang and has a ton more (useless) features and is missing some key basic features. -The reports features are very complicated and not very practical -The screening and interview features are not realistic in our environment -Missing basic features like automatic replies when changing status -Admin does not have control over who has access to what. You can set users up by predefined positions such as "super user" but you can't tailor what a "super user" is. -The sales, customer service etc. have obviously never been involved in hiring -They ask for feedback but only interested in the feedback they want to hear on useless features that do not aid in hiring. -Calendar feature does not sync with all versions of outlook making it completely useless -The design features and look are horrible -To post on paid sites you must save credit card information that all Admins have access too. Review Source Jessica D. Game Programmer Computer Software Used the software for: 1-2 years ### "JazzHR helps keep everything organized and in one place" December 26, 2022 4.0 We went from 500 to 1500 people quickly because to JazzHR's scalable design. We were able to create a streamlined and effective recruiting procedure with clear and well-defined workflows that aided each recruiter in doing their job more effectively. Facilitates consolidation of related materials. Pros Platform that is simple to learn and use. Facilitates streamlined request and candidate tracking within your team. Works flawlessly with any other recruiting tools you may be using, whether they're internal or external. Setting up a workflow and aids to assist with the workflow might help reduce stress on your recruiting staff. Better candidate management, texting capabilities, and automations Cons I'd like to make a standardized scoring sheet for use by all interviewees. I wish there was a way to search job boards for people who were similar to the applicants I liked best during interviews. Please make it possible to quickly revise an email before sending it to a potential employee. Switched from [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) It's designed to enable a streamlined process integration by interacting with a wide variety of other systems and offering a wide range of features. JazzHR also offers a simple, intuitive interface that can be quickly taught and picked up by new users. There is a reliable support staff there ready to answer questions and implement any feature requests you may have. Review Source VR Verified Reviewer Talent Acquisition Manager Utilities Used the software for: 1-2 years ### "Good Value for Money" November 6, 2023 4.0 Overall it is worth the money, and a great experience. Pros JazzHR is very easy to set up and use. It also seamlessly connects to multiple job boards, and allows for postings to go out everywhere. There are also many integrations that work well. Cons The career page was not great for us. We had multiple locations, and the career page just lumped them all together. It would have been great if you could search by location on it. Review Source SJL Stephen Joshua L. Technical Recruiter Information Technology and Services Used the software for: 2+ years ### "ATS for New/growing companies" April 6, 2022 5.0 It was a great experience overall. The after sales are also responsive to any queries or requests. Pros JazzHR has been fruitful to our growing company. We were able to find the type of candidates we are looking for. The candidate database is diverse. Cons Maybe the UI/UX of the application could have been improve to something more interactive or too formal-looking. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[MonsterConnect](https://www.capterra.com/p/120214/MonsterConnect/) Reason for choosing JazzHR As a growing company that time, we were looking for an alternative and cheap ATS/Job board to begin with and eventually, build our own pool of candidates. JazzHR has been helpful on that scale. Review Source Response from Employ May 5, 2022 Thank you so much for the feedback, Stephen! We are so happy to hear JazzHR has helped in the growth of your company. Wishing you and the company great success! Your suggestion for an easier UI will be noted for improvements moving forward. Please let us know if you ever need anything. Ayush B. Talent Acquisition Specialist Staffing and Recruiting Used the software for: 2+ years ### "Fantastic ATS That Is User-Friendly And Affordable" January 12, 2023 4.0 We are grateful to JazzHR for simplifying our hiring process and will keep recommending it to others. Being able to design processes that simplify my work. Pros Possibility for hiring managers to evaluate and stage their own applicants according to their needs. Depending on the role, the work processes can be modified. New job listings are simple to make, and their cooperation with free job boards is particularly beneficial to building pipelines on a budget. Cons When switched from LinkedIn Recruiter to JazzHR, it doesn't always function. Since we frequently divide candidates into multiple groups, I believe that using a variety of rating systems would be advantageous. Review Source Brent B. Corporate Recruiter & HR Consumer Services Used the software for: 2+ years ### "Happy Customer! Much improved based upon feedback. No unresolved major issues or complaints." May 13, 2019 5.0 JazzHR has come a long way. Now that they've been taking client feedback and suggestions very seriously, I can't complain. New features and improvements are popping up every week. The annoying user experience issues that I have dealt with previously are near completely gone and this ATS makes my job a lot easier. Their development team has done a great job and they've done much better testing to prevent unexpected bugs. Recruiting with JazzHR is highly automated and enjoyable. Pros JazzHR is easy to use and allows customized automation, enabling us to hire a massive number of candidates efficiently. Cons Canned application questions wording still can't be edited per client company. Review Source AD Annie D. Recruiter Public Safety Used the software for: Less than 6 months ### "Just implemented but thinking of changing" April 4, 2024 4.0 Their service has gotten better but i think we need to try a different system. Pros easy to use, inexpensive for what you get Cons reporting, the offer letter tokens can not be changed so you have to substitute tokens that are not titled correctly. very messy and makes the whole process frustrating Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Lever](https://www.capterra.com/p/142452/Lever/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing JazzHR overall expense and features included but wish we had looked at reporting. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) As frustrating as JazzHR is, it is much better than ADP Workforce Now. ADP's product is terrible as an ATS, no searching, no workflows, very cumbersome. Review Source VR Verified Reviewer Center Coordinator of Clinical Education Used the software for: 2+ years ### "Implementing JazzHR has allowed us to dramatically improve our recruitment efforts!" January 31, 2018 5.0 Using JazzHR has greatly improved the success of our recruitment efforts and increased communication among our managers and recruiters. Pros JazzHR is very user friendly. It is easy to navigate the site, and there are a lot of features that are customizable - such as categories to easily narrow down search results, email templates, and workflows that automatically trigger notifications and tasks to different people. The ability to send our job posting to so many free job boards has been fantastic and saves us countless hours per job when we don't have to manually post on those sites. It integrates seamlessly with our website, so it is very easy for job seekers to find our open positions. They host tons of free webinars so that you can learn about the new features that they are constantly rolling out. The capability to create and send forms for an electronic signature through the HelloSign integration has been a huge improvement from our outdated process of trying to send and collect original documents through the mail. We always get helpful, speedy customer service whenever we have questions. Cons One feature that would be really beneficial for us is a place where the hiring team can communicate and discusss the job itself. There is a discussion page for each candidate, but if anything changes with the job requirements - like the hours, schedule, location, etc) - we can't communicate that within Jazz within putting it on a candidate's discussion thread. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.