# Page 3 | JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is JazzHR the right Applicant Tracking solution for you? Explore 491 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87750/JazzHR/reviews --- JazzHR 4.3 (491) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of JazzHR ## Showing most helpful reviews Showing 51-75 of 491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frank H. Talent Advisor Information Technology and Services Used the software for: 1-2 years ### "It's simply Jazztastic." September 15, 2016 4.0 When I joined The VSI Team I came to know this little tool that I had never seen before, it had an awesome UI, and an UX so smooth that I just felt like I was surfing through my workflows, literally surfing... I can sit and talk about the features Jazz offers like its automated customizable workflows, e-docs, ease of integration with other platforms like HackerRank, the Crod module which instantly gives you benchmarks to compare your performance, etc. But if I had to pick one single area where Jazz adds the greatest value is Candidate Experience. Granted, your Candidate Experience depends heavily on how your recruitment team operates, but Jazz significantly helps making life easier for your Talent Acquisition team by improving their response time, their abilities to stay in touch with candidates, simplifying their tasks, . As you know, today Talent Brand and Candidate Experience are factors that heavily influence how the talent market perceives us, this is specially true if we're talking about Tech Companies, and Jazz can be a valuable ally in managing your Talent Acquisition process to deliver the best service. Oh, did I mention our Hiring Managers love it? Oh and the support team rock! Cons The only drawback is in the reporting capabilities, it's missing some dashboards and the ability to keep track of your metrics, but I know from a good source that is about to change in Q1 2017. Review Source SG Sonia G. Manager, HR Government Administration Used the software for: 1-2 years ### "Not an automated system, very manual" August 18, 2022 3.0 I would switch today if I could. Pros The fact that we have a careers website they can develop. Cons The customer onboarding is a joke. They give you 2 calls and then you have to pay for more. If you need more support they REALLY try to push the account management option on you which is just as expensive as the whole system. The whole system is manual. Everything from creating a job posting to onboarding the customer. The candidate onboarding piece is so manual that you're better off doing the onboarding the old-school way, via email. There are so many limitations, you either have to create the onboarding documents every time you send the package OR you need to send a separate email for every onboarding document. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing JazzHR The pricing was better but now we wish we had gone with another one. Review Source VR Verified Reviewer Lead Project Analyst Used the software for: 2+ years ### "If you need a new applicant tracking system, pick this. Super modern!" May 18, 2018 5.0 Relatively low cost, easy to use, live agents, modern & you can recommend ideas that go on their roadmap and eventually get implemented. Pros Finally, a modern applicant tracking system! I use JazzHR everyday at work and I can honestly say this is a user-friendly and intuitive ATS. It saves me a lot of time compared with my experience using other systems like Taleo. If anyone is thinking of switching to a new ATS system, this is it. You will not regret it! Plus they have live agents to support you with any questions you have and they will get you the information you need promptly. Cons Sometimes I have experienced 'bugs', but if you report it to their Customer Success team it will be looked into as soon as possible. When Amazon Web Services is down, Jazz may not function properly, but this can't always be avoided. Review Source KW Kelly W. Director of Talent Acquisition Health, Wellness and Fitness Used the software for: 6-12 months ### "A great value! " August 7, 2023 5.0 Love using it! Pros Very comprehensive features, highly customizable and user friendly! Cons Sometimes setting up advanced workflows can be challenging, but customer service is great! Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Switched from [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Price/Value Review Source Shae J. Human Resources Director Computer Software Used the software for: 1-2 years ### "Cost Effective Solution, Suitable for All Business Sizes" December 10, 2018 5.0 Fantastic. Quick and easy migration. We had a short period to evaluate other solutions and implement. With our implementation contact, we were able to effectively migrate our data from iCIMS quickly. Pros One of the few products I demoed that allows me to effectively export all data keyed into the system. Met my needs for unique customization, integration with existing HR platform, automated workflows, limited access to users based on needs, and more. More importantly, if provided me the same perks, with an upgraded UI both for admins and candidates, all while reducing our costs by 70% over our existing vendor (icims). Cons No flexibility to set permissions down to the field level. We like to keep some of our app questions (i.e. what is you minimum expected salary) hidden and this is something that I can't currently hide from people marked as recruiters or hiring managers. Review Source SE Sarah E. HR Director Professional Training & Coaching Used the software for: Less than 6 months ### "HR Director" April 10, 2019 5.0 My experience has been very positive. Once we purchased JazzHR, my sales rep was still present along the onboarding process. He didn't ditch us and made sure that we were connected to all the right people to work out any issues or questions we had. I will also say that we didn't have many issues in transition. We demo the system for a little bit and once our decision was made, it was just a matter of making our posting page with JazzHR live on our site. The company is very responsive to email and chat sessions. Pros This system is so easy to use. It's intuitive and allows for recruiting flow to be developed and followed consistently. The system also does a great job of bridging the gap of communication between the manager and the HR team. The discussion feature allows for real-time follow up along with the ability to store and contain all pertinent information regarding the status of a candidate in the hiring process. It's this feature that allows me to pick up where my talent acquisition manager has left off so that we can continue the hiring process as smoothly and seamlessly as possible. For a small HR team, this is critical. We no longer stress about taking vacations or getting sick. We now have a system that will allow us to cover for each other. This is by far the best feature about the system and the reason a company should seriously consider purchasing JazzHR. Cons I would just like to have a few more options as far as access levels for different people that might be apart of the interviewing/hiring process. However, I know that this is something that they are working on for future use. I would also love to have a mobile app so that my remote managers that travel a lot, can access candidates on their phone and reply to a candidate while sitting at the airport without pulling out their computers. Review Source EP Emily P. HR Specialist Management Consulting Used the software for: 2+ years ### "Look no further - You've found an ATS" September 10, 2016 5.0 I work in a recruiting capacity in the HR department of a mid-size company that utilizes Jazz as our recruiting software. As a growing company with strongly rooted family values, we are dedicated to making hiring decisions that will have a positive impact on our company's growth and image. Our HR department has been able to take our recruiting to the next level with Jazz since we can effectively track, source, and communicate with candidates from the moment we post a job up until we send out the offer of employment. Our company is not only dedicated to our employees, but also to each and every candidate that expresses an interest in employment with us; which is why, as a recruiter, my personal goal is to maintain communication with candidates at every stage, and Jazz makes that an EFFORTLESS process. I felt compelled to write a review for this software because not only is it a fantastic platform to use, but their customer service experience is unparalleled. They are always taking customer feedback into consideration and implementing changes that ease recruiting nuances, and unlike clunky applicant tracking systems of yore, they are constantly revamping their system to remain relevant with the latest recruiting practices. Anytime I interact with Jazz's product and customer service teams, they leave me confident in my decision to continue to utilize this system as a recruiting platform for years to come. I suggest you give their sales team a call and request a demo ASAP. Pros Ease of use Innovative and Adaptive Customer Support Review Source JA Jason A. Executive Vice President, Human Resources Real Estate Used the software for: 1-2 years ### "Jazz Happy Customer" August 16, 2019 5.0 It has been a great experience overall. The customer service is great, the people are very friendly and attentive and the software is easy to use and fulfills all of our needs. Pros The software has a very robust feature offering. It is very easy to use, once set up and is a great tool for aggregating resumes and scoring candidates. Cons Setting up some of the features was challenging, such as workflows, candidate evaluations, etc. It would have been nice to have assistance. The implementation calls that I had were not very helpful and I walked away more confused than assisted. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing JazzHR JazzHR seemed more user-friendly/intuitive and was less expensive. It was a no brainer. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The ADP software was old fashioned and clunky. The features were not adequate to what newer providers offered. Review Source AS Akshay S. Team Lead Computer Software Used the software for: 2+ years ### "Simplify your entire hiring process" April 26, 2024 4.0 It's been a great experience. The tool has free'd up a lot of time in our team we were not utilizing. It is definitely a tool worth investigating if you are on the market for something new and modern! Pros Their pricing is transparent and every plan (including the basic hero plan) has unlimited users. They also have one click posting to dozens of different free and paid job boards. They also have plenty of integrations with different tools like Monster and Zenefits that automate workflows and reduce the amount of heavy lifting required Cons The learning curve can be steep at first considering the amount of features, but with tutorials and time it gets easier. Switched from [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ExactHire](https://www.capterra.com/p/198305/ExactHire/) Better tool that was more suited for our tech stack. Review Source Charles M. Chauffeur Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Recruiting Software " December 12, 2019 5.0 It has replaced our individual accounts with recruiting websites lower total costs and still bringing in lots of qualified people. Pros Jazz is aggregate recruiter, you post to it and it posts your job on multiple boards. It allows you to see all job candidates in one place, at one price. Cons There isn't a way to highlight your posts on certain boards it picks where your posts will be highlighted. Alternatives considered [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) Review Source Lee C. Research Fellow Think Tanks Used the software for: 2+ years ### "Search feature works great " December 22, 2023 5.0 Pros We get a huge number of applications and so being able to easily search every CV for certain keywords can be a quick way to filter and cut down to a manageable number to get through, which you can then easily bulk download. Cons Nothing really, except that it might be nice to have a single HR app, so to do leave requests through this app as well, I don't know if jazz can do this but we use different software for leave. Review Source SL Stanley L. HR Automotive Used the software for: 2+ years ### "They do not have the customer's best interest. Please be careful before signing on with them. " January 9, 2023 2.0 Pros It would post jobs on Indeed. It used to have better results, but they did not replace of the job boards down the road. It's not worth it now. Cons Lacked the ability to do more for the customer and training was not the best. The account manager was very careful and sneaky with her words. The service had changed and there were no updates when the job boards had changed, but the prices were still the same. Review Source Joe D. Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Terrible to leave" March 6, 2024 3.0 DO NOT RECOMMEND! They are okay at their job at best and very difficult to leave. Pros Like normal, in the beginning they are all sunshines and roses. I would give it a 6-7 on finding applicants Cons Leaving...we were moving to a new service. I left VM's and emails saying I wanted to cancel. I own several businesses' and when a client wants to leave we never hold them hostage, or try to squeeze out one more billing period etc. I called multiple times, left emails telling them I was leaving. After jumping through their hoops I missed one line on the email that basically said, "are you really sure? "(Yeah, I thought to myself, I am really sure after telling you 5 TIMES already) Email us back. After responding to them saying I missed this part of the email can you please just retroactive to the original date that I notified them I wanted to leave they basically told me to pound sand. It's just a crappy way to do business especially for this low price point. Review Source sV sander V. Teacher Education Management Used the software for: 6-12 months ### "JazzHR review" July 11, 2021 4.0 Overall, JazzHR is still been a big success to our company and we have found many good workers form there. Pros JazzHR is an applicant recruiting software, that allows businesses to find the best workers in their field. The software is easy to use and user friendly to both sides. Cons The software is not free and in the beginning it needs a quite a investment. Also still many potential workers do not use this software. Review Source SG Stefan G. HR Manager Staffing and Recruiting Used the software for: 6-12 months ### "Your Customizable Hiring Platform - Everything You Need" April 9, 2019 4.0 Cost effective, Time-saving, user friendly and helps you keep track of the candidates in progress. Their support team is quick at responses and resolutions. the best thing about Jazz HR is that they receive resumes from quite a few job boards and present them to you on one platform. Pros Jazz HR is customizable to great lengths to give you the exact result you need. It helps create a job to specifically mention what is needed to qualify with the set questions you can place for applicants to answer if they decide to apply to the job. the best part is that Jazz HR does the segregation to see who qualifies and then gives us a list of just the resumes that are a match. The access to templates and workflow is also a huge bonus. They also provide you the option onboard and complete everything with esignatures so its all paperless. Cons When the pros also become the cons - you get resumes that are a fit but the response is always overwhelmingly high. You have to go over the bulk resumes that qualify. The platform offers a huge set of features that may get confusing and not give you the desired result unless setup correctly which could be a draw back. Also the API can be limiting when it comes to in-house integration. Review Source VR Verified Reviewer Concierge Program Manager Internet Used the software for: 1-2 years ### "Meets all hiring needs in one, accessible place" February 17, 2019 4.0 Could benefit from greater organization and a simpler user experience, but overall JazzHR is a great way to store a lot of information and details throughout the hiring process and keep the process streamlined. Pros It is very easy to keep a large amount of information all together in one place. For instance, you can move a hiring candidates through various, customizable stages of the hiring process and store materials such as resume, additional application materials (for instance, a writing sample) as well as interview assessments from interviewers, all in one place. It also allows you to store multiple email templates for a variety of needs so that communication can stay consistent from multiple hiring managers. Allows for communication right inside the program which helps streamline information. Cons It could benefit from more higher-level organization as it sometimes feels a little disorganized. It can be hard to identify duplicate applications, and it relies on a lot of manual inputs for accuracy. Review Source CJ Caroline J. Owner/Director Education Management Used the software for: 1-2 years ### "Not the best for small companies" May 3, 2022 3.0 Initially great. Automatic renewal is the only option allowed. They claim to have sent a reminder email but if they truly did it went to junk or spam. Then when the draft came out and I tried to cancel, I could not talk to a live person. Anyone I talked to "wasn't in that department and would forward my info to the correct department." Which got me an email but just reminded me that cancellation took a 30 day notice and no refunds would be given. Maybe this platform is good for big companies that constantly have jobs to post. But as a small company with only one opening to post, it was a costly error to use this platform as I ended up paying 2 years of membership fees to post one job and didn't even hire anyone from this platform. Pros Creating my job was easy and it posted multiple places at once. Cons Candidates weren't any more likely to actually show for interviews than those who had applied via Facebook. Review Source KN Karina N. HR Manager Financial Services Used the software for: 2+ years ### "No complaints here!" February 9, 2024 5.0 I have no complains. It's easy to use and the customer service team is readily available to answer any queries we may have. Pros JazzHR is a very user friendly platform. It gives you an option to post and track applicants in a very easy way with a lot of great feather such as key word searching, which is a huge help when you have a ton of applicants. Cons Sometimes i find it hard to locate a job we posted in the past. I think thats due to how the jobs are sorted on the Jobs menu. Review Source David F. Sales Director Sports Used the software for: 1-2 years ### "Good Job Board ATS" July 23, 2022 3.0 JazzHR was solid for what is was, especially as it relates to talent acquisition. Pros The flow from job board to applicant tracking was smooth. Cons JazzHR is not as robust or effective as similar platforms. Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 6-12 months ### "Best software for recruiting " December 27, 2022 5.0 Almost 6 months using this software for recruiting Pros Mostly i liked here is posting jobs and candidate management and resume search. Everything is good.. Cons I don't have anything to say here overall it's really amazing and easy to use. Fresher also will like this software Review Source Response from Employ January 6, 2023 Thank you for your review, Kumutha. We are happy to hear that JazzHR has made your overall hiring process easier and wish you the best in all of your hiring endeavors. Happy Hiring! AT Angela T. Associate Talent Acquisition Partner Retail Used the software for: 1-2 years ### "Great for smaller companies" July 7, 2022 3.0 I liked JazzHR when I worked for a smaller company, however when i compare to a bigger software like Workday, I think JazzHR is not my first choice. Pros I think this software was really great for lower volume of candidates or smaller companies. Cons I think there were features that were not utilized or maybe not even created that made it unfavorable. Review Source Rick M. Pricing Strategy Advisor / REALTOR(R) Used the software for: Less than 6 months ### "Expensive, and not very useful." January 31, 2018 3.0 Pros Jazz HR has workflows, and depending on your package it also has eSigning. The people are friendly until you've finished giving them your money, and then they'll be a quiet as a church mouse. It's stable software, but it's overpriced. Cons I had opened an account with Jazz HR before the recruiter I hired let me know about Breezy HR. Breezy is free, and it does far more. Plus Breezy doesn't mislead you into thinking all you need to do is buy some expensive ad on a job site. Recruiters know how to recruit, and software alone is not the answer. Even if you just grab Breezy HR, and you don't have a recruiter working long hours to fill your role, then you still won't get anywhere. So, don't get me wrong. The reason I don't like Jazz HR is because it's overpriced for what you get. Recruiters are expensive, but your software doesn't need to be. For eSigning, grab a free plan with DocHub and you'll help their small business and you'll get free eSigning for a while. Then it's only a few bucks a month for signatures. Review Source Response from Employ January 31, 2018 Hey there Rick, Thanks for your candid feedback. We're sorry you didn't see the results you wanted with JazzHR and that the customer success team didn't meet your expectations. Depending your needs, our pricing is quite competitive. While we do not offer a free plan, we feel our service justifies costs as low as $39/month for 3 open jobs. We're glad you did find it easy to use and the functionality was up to snuff. We hope you'll give us another try if you're hiring for more roles! -JazzHR VR Verified Reviewer Recruiting Coordinator Consumer Services Used the software for: 1-2 years ### "As an ATS it does its job" February 5, 2019 3.0 Pros It helps me manage my candidates in a requisition format. Cons Reporting is skewed. If you have to bulk upload candidates and you manually enter a value in for the source it will not reflect on the report. If you pull a report by source, instead of "Source Name" its noted as "My User Name" not helpful when you have to upload from multiple sources then determine source quality. Conversion metrics also don't line up in the reports as candidates applicant numbers don't line up within the req or report within the same designated time Review Source SD Souleymane D. Recruiter Mining & Metals Used the software for: 1-2 years ### "JazzHR assists you in all your recruitment processes." August 31, 2023 4.0 I have been using JazzHR for a long time, and I find it to be a great tool for managing and optimizing the recruitment process with all its advanced features. Pros I love several features in JazzHR, including job posting management to customize job offers, candidate tracking to manage all received applications with a dashboard to view their qualifications, and the creation of personalized questionnaires to assess the skills and abilities of candidates. Cons I didn't find any features that I didn't like. JazzHR offers a wide range of features that are both interesting and advanced. Review Source VR Verified Reviewer Associate Director Marketing and Advertising Used the software for: Less than 6 months ### "A promising ATS but way to go" May 17, 2024 4.0 Pros 1\. Team is super helpful 2. Flexible for customization 3. Good dashboard and easy to operate Cons 1\. Candidate management and tagging is not efficient 2. API integrations is not flawless 3. Mobile version needs upgrade Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/)[Job Board](https://www.capterra.com/job-board-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.