--- title: "Page 3 | JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is JazzHR the right Applicant Tracking solution for you? Explore 496 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/87750/JazzHR/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- JazzHR 4.3 (496) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 3 - Reviews of JazzHR ## Showing most helpful reviews Showing 51-75 of 496 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Annie D. Recruiter Public Safety Used the software for: Less than 6 months ### "Just implemented but thinking of changing" April 4, 2024 4.0 Their service has gotten better but i think we need to try a different system. Pros easy to use, inexpensive for what you get Cons reporting, the offer letter tokens can not be changed so you have to substitute tokens that are not titled correctly. very messy and makes the whole process frustrating Alternatives considered [Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Lever](https://www.capterra.com/p/142452/Lever/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing JazzHR overall expense and features included but wish we had looked at reporting. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) As frustrating as JazzHR is, it is much better than ADP Workforce Now. ADP's product is terrible as an ATS, no searching, no workflows, very cumbersome. Review Source Frank H. Talent Advisor Information Technology and Services Used the software for: 1-2 years ### "It's simply Jazztastic." September 15, 2016 4.0 When I joined The VSI Team I came to know this little tool that I had never seen before, it had an awesome UI, and an UX so smooth that I just felt like I was surfing through my workflows, literally surfing... I can sit and talk about the features Jazz offers like its automated customizable workflows, e-docs, ease of integration with other platforms like HackerRank, the Crod module which instantly gives you benchmarks to compare your performance, etc. But if I had to pick one single area where Jazz adds the greatest value is Candidate Experience. Granted, your Candidate Experience depends heavily on how your recruitment team operates, but Jazz significantly helps making life easier for your Talent Acquisition team by improving their response time, their abilities to stay in touch with candidates, simplifying their tasks, . As you know, today Talent Brand and Candidate Experience are factors that heavily influence how the talent market perceives us, this is specially true if we're talking about Tech Companies, and Jazz can be a valuable ally in managing your Talent Acquisition process to deliver the best service. Oh, did I mention our Hiring Managers love it? Oh and the support team rock! Cons The only drawback is in the reporting capabilities, it's missing some dashboards and the ability to keep track of your metrics, but I know from a good source that is about to change in Q1 2017. Review Source LR Liaza R. Resource Manager and Staffing Information Technology and Services Used the software for: 2+ years ### "Wonderful Customer Services" November 6, 2023 5.0 Exceptional overall experience with JazzHR! Pros I don't need to wait 24-48 hours for customer service. They are prompt and thorough. Cons I really do not have a least that I can think of at this point. Review Source SG Sonia G. Manager, HR Government Administration Used the software for: 1-2 years ### "Not an automated system, very manual" August 18, 2022 3.0 I would switch today if I could. Pros The fact that we have a careers website they can develop. Cons The customer onboarding is a joke. They give you 2 calls and then you have to pay for more. If you need more support they REALLY try to push the account management option on you which is just as expensive as the whole system. The whole system is manual. Everything from creating a job posting to onboarding the customer. The candidate onboarding piece is so manual that you're better off doing the onboarding the old-school way, via email. There are so many limitations, you either have to create the onboarding documents every time you send the package OR you need to send a separate email for every onboarding document. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing JazzHR The pricing was better but now we wish we had gone with another one. Review Source KW Kelly W. Director of Talent Acquisition Health, Wellness and Fitness Used the software for: 6-12 months ### "A great value! " August 7, 2023 5.0 Love using it! Pros Very comprehensive features, highly customizable and user friendly! Cons Sometimes setting up advanced workflows can be challenging, but customer service is great! Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Switched from [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Price/Value Review Source MT Marek T. CEO Financial Services Used the software for: Less than 6 months ### "JazzHR Review" May 10, 2023 5.0 Overall, my experience with JazzHR was positive. It significantly improved our recruitment processes by centralizing candidate management and automating manual tasks. The platform's integration with various job boards and its resume parsing capabilities saved us time and allowed us to reach a wider pool of qualified candidates. Although there were some areas for improvement, JazzHR provided a solid foundation for our hiring needs and helped us effectively manage our talent acquisition efforts. Pros One of the aspects I liked most about JazzHR was its user-friendly interface and intuitive recruitment workflow. Navigating through the platform was smooth and straightforward, making it easy to manage and track candidates throughout the hiring process. The ability to customize job postings, collaborate with team members, and access comprehensive candidate profiles all in one place greatly streamlined our recruitment efforts. Cons One thing I liked least about JazzHR was the limited reporting and analytics features. While the platform provided basic reporting capabilities, it lacked more advanced analytics and data visualization tools. Having more in-depth insights into our recruitment metrics and the ability to generate customizable reports would have been beneficial for analyzing our hiring performance and making data-driven decisions. Review Source SE Sarah E. HR Director Professional Training & Coaching Used the software for: Less than 6 months ### "HR Director" April 10, 2019 5.0 My experience has been very positive. Once we purchased JazzHR, my sales rep was still present along the onboarding process. He didn't ditch us and made sure that we were connected to all the right people to work out any issues or questions we had. I will also say that we didn't have many issues in transition. We demo the system for a little bit and once our decision was made, it was just a matter of making our posting page with JazzHR live on our site. The company is very responsive to email and chat sessions. Pros This system is so easy to use. It's intuitive and allows for recruiting flow to be developed and followed consistently. The system also does a great job of bridging the gap of communication between the manager and the HR team. The discussion feature allows for real-time follow up along with the ability to store and contain all pertinent information regarding the status of a candidate in the hiring process. It's this feature that allows me to pick up where my talent acquisition manager has left off so that we can continue the hiring process as smoothly and seamlessly as possible. For a small HR team, this is critical. We no longer stress about taking vacations or getting sick. We now have a system that will allow us to cover for each other. This is by far the best feature about the system and the reason a company should seriously consider purchasing JazzHR. Cons I would just like to have a few more options as far as access levels for different people that might be apart of the interviewing/hiring process. However, I know that this is something that they are working on for future use. I would also love to have a mobile app so that my remote managers that travel a lot, can access candidates on their phone and reply to a candidate while sitting at the airport without pulling out their computers. Review Source DM Daava M. Director of HR / Admin Consumer Goods Used the software for: 6-12 months ### "Simple solution with some umph behind it" August 17, 2022 5.0 It's been a great solution to our suite of HR technology solutions. I was able to have my Office Manager, who is new in her HR career, do the set up and understand the basics behind any implementation. The system is simple enough that we haven't had to call tech support. Pros We decided to use the program as a part of integration to our HCM (GoCo.io). The seamless ability to pull applicants into GoCo was a great selling point. Jazz is made for companies like ours, with our office manager scheduling interviews for multiple sites, she can easily push candidate's interview schedules directly to the manager's schedule in outlook. Cons The scheduling feature seems to have a bit of a quirk, that took me 15 minutes to fully get the hang of. Otherwise, great solution that checks all the boxes of applicant management. Review Source EP Emily P. HR Specialist Management Consulting Used the software for: 2+ years ### "Look no further - You've found an ATS" September 10, 2016 5.0 I work in a recruiting capacity in the HR department of a mid-size company that utilizes Jazz as our recruiting software. As a growing company with strongly rooted family values, we are dedicated to making hiring decisions that will have a positive impact on our company's growth and image. Our HR department has been able to take our recruiting to the next level with Jazz since we can effectively track, source, and communicate with candidates from the moment we post a job up until we send out the offer of employment. Our company is not only dedicated to our employees, but also to each and every candidate that expresses an interest in employment with us; which is why, as a recruiter, my personal goal is to maintain communication with candidates at every stage, and Jazz makes that an EFFORTLESS process. I felt compelled to write a review for this software because not only is it a fantastic platform to use, but their customer service experience is unparalleled. They are always taking customer feedback into consideration and implementing changes that ease recruiting nuances, and unlike clunky applicant tracking systems of yore, they are constantly revamping their system to remain relevant with the latest recruiting practices. Anytime I interact with Jazz's product and customer service teams, they leave me confident in my decision to continue to utilize this system as a recruiting platform for years to come. I suggest you give their sales team a call and request a demo ASAP. Pros Ease of use Innovative and Adaptive Customer Support Review Source JA Jason A. Executive Vice President, Human Resources Real Estate Used the software for: 1-2 years ### "Jazz Happy Customer" August 16, 2019 5.0 It has been a great experience overall. The customer service is great, the people are very friendly and attentive and the software is easy to use and fulfills all of our needs. Pros The software has a very robust feature offering. It is very easy to use, once set up and is a great tool for aggregating resumes and scoring candidates. Cons Setting up some of the features was challenging, such as workflows, candidate evaluations, etc. It would have been nice to have assistance. The implementation calls that I had were not very helpful and I walked away more confused than assisted. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing JazzHR JazzHR seemed more user-friendly/intuitive and was less expensive. It was a no brainer. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The ADP software was old fashioned and clunky. The features were not adequate to what newer providers offered. Review Source AS Akshay S. Team Lead Computer Software Used the software for: 2+ years ### "Simplify your entire hiring process" April 26, 2024 4.0 It's been a great experience. The tool has free'd up a lot of time in our team we were not utilizing. It is definitely a tool worth investigating if you are on the market for something new and modern! Pros Their pricing is transparent and every plan (including the basic hero plan) has unlimited users. They also have one click posting to dozens of different free and paid job boards. They also have plenty of integrations with different tools like Monster and Zenefits that automate workflows and reduce the amount of heavy lifting required Cons The learning curve can be steep at first considering the amount of features, but with tutorials and time it gets easier. Switched from [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ExactHire](https://www.capterra.com/p/198305/ExactHire/) Better tool that was more suited for our tech stack. Review Source Charles M. Chauffeur Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Recruiting Software " December 12, 2019 5.0 It has replaced our individual accounts with recruiting websites lower total costs and still bringing in lots of qualified people. Pros Jazz is aggregate recruiter, you post to it and it posts your job on multiple boards. It allows you to see all job candidates in one place, at one price. Cons There isn't a way to highlight your posts on certain boards it picks where your posts will be highlighted. Alternatives considered [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) Review Source Lee C. Research Fellow Think Tanks Used the software for: 2+ years ### "Search feature works great " December 22, 2023 5.0 Pros We get a huge number of applications and so being able to easily search every CV for certain keywords can be a quick way to filter and cut down to a manageable number to get through, which you can then easily bulk download. Cons Nothing really, except that it might be nice to have a single HR app, so to do leave requests through this app as well, I don't know if jazz can do this but we use different software for leave. Review Source SL Stanley L. HR Automotive Used the software for: 2+ years ### "They do not have the customer's best interest. Please be careful before signing on with them. " January 9, 2023 2.0 Pros It would post jobs on Indeed. It used to have better results, but they did not replace of the job boards down the road. It's not worth it now. Cons Lacked the ability to do more for the customer and training was not the best. The account manager was very careful and sneaky with her words. The service had changed and there were no updates when the job boards had changed, but the prices were still the same. Review Source Joe D. Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Terrible to leave" March 6, 2024 3.0 DO NOT RECOMMEND! They are okay at their job at best and very difficult to leave. Pros Like normal, in the beginning they are all sunshines and roses. I would give it a 6-7 on finding applicants Cons Leaving...we were moving to a new service. I left VM's and emails saying I wanted to cancel. I own several businesses' and when a client wants to leave we never hold them hostage, or try to squeeze out one more billing period etc. I called multiple times, left emails telling them I was leaving. After jumping through their hoops I missed one line on the email that basically said, "are you really sure? "(Yeah, I thought to myself, I am really sure after telling you 5 TIMES already) Email us back. After responding to them saying I missed this part of the email can you please just retroactive to the original date that I notified them I wanted to leave they basically told me to pound sand. It's just a crappy way to do business especially for this low price point. Review Source MS Michelle S. Recruiter Automotive Used the software for: 6-12 months ### "I love JazzHR!" September 10, 2024 5.0 JazzHR was the first ATS system I used. It's simple yet so effective. Great layout, great at tracking communications. Overall a pleasure to use. Pros I love JazzHR!! It's so easy to use, posting a role is so quick, I love that your remail communications are tracked. Cons Nothing! I think JazzHR is awesome! It's very user friendly. Review Source Patricia S. Writer & Designer Non-Profit Organization Management Used the software for: Less than 6 months ### "Almost perfect" September 27, 2020 4.0 We use Jazz to facilitate the hiring process for all our job postings, and it has made the life of our HR team so much easier. It would be good, though, to pair your usage of it with training so all your employees are using it in the preferred and best way for your organization. Pros Jazz meets all the needs for taking your hiring process digital. It's easy to receive resumes and communicate with applicants via the platform's messaging system, which handily assigns anonymous email addresses to both you and the user. You can also get the messages forwarded to your email of choice. The dashboard view makes it easy to sort where you are in the hiring process and star priority candidates. Cons Even though Jazz is packed with features, there are some things that are not intuitive about its design, or are not well thought out. For example, if a user changes the platform's notification settings, it changes them for all users. Other technology platforms have trained us to expect individual control over notifications and messaging alerts, but that is not the case here. It also takes some getting used to in order to find the view that works best. You can have a dashboard with just the candidates and jobs you are hiring for, but the default is to see all the applicants who have applied for every job. Even things like the comments field suffer from basic UI so you're not sure if your comment was recorded or not. They're not insurmountable obstacles, but can be small annoyances that make the platform less than perfect to use. Review Source SG Stefan G. HR Manager Staffing and Recruiting Used the software for: 6-12 months ### "Your Customizable Hiring Platform - Everything You Need" April 9, 2019 4.0 Cost effective, Time-saving, user friendly and helps you keep track of the candidates in progress. Their support team is quick at responses and resolutions. the best thing about Jazz HR is that they receive resumes from quite a few job boards and present them to you on one platform. Pros Jazz HR is customizable to great lengths to give you the exact result you need. It helps create a job to specifically mention what is needed to qualify with the set questions you can place for applicants to answer if they decide to apply to the job. the best part is that Jazz HR does the segregation to see who qualifies and then gives us a list of just the resumes that are a match. The access to templates and workflow is also a huge bonus. They also provide you the option onboard and complete everything with esignatures so its all paperless. Cons When the pros also become the cons - you get resumes that are a fit but the response is always overwhelmingly high. You have to go over the bulk resumes that qualify. The platform offers a huge set of features that may get confusing and not give you the desired result unless setup correctly which could be a draw back. Also the API can be limiting when it comes to in-house integration. Review Source VR Verified Reviewer Recruitment/ Personnel Manager Facilities Services Used the software for: 1-2 years ### "Great ATS!!" September 9, 2016 4.0 We implemented Jazz just under 2 years ago. I use it daily to sort resumes, post jobs, send emails, etc. In general it is a really good system that allows you to customize in a way that works best for you. Our account manager is always there is answer questions and to help train us on whatever we ask! Pros Jazz continues to add updates to their system. They listen to their customers and try to make the overall function of Jazz user friendly, I believe they have accomplished that. Cons The only cons I have right now is some of their tracking features need updated and the calendar feature. For example, it does not track who I email a resume to and the calendar function is low level. Review Source CJ Caroline J. Owner/Director Education Management Used the software for: 1-2 years ### "Not the best for small companies" May 3, 2022 3.0 Initially great. Automatic renewal is the only option allowed. They claim to have sent a reminder email but if they truly did it went to junk or spam. Then when the draft came out and I tried to cancel, I could not talk to a live person. Anyone I talked to "wasn't in that department and would forward my info to the correct department." Which got me an email but just reminded me that cancellation took a 30 day notice and no refunds would be given. Maybe this platform is good for big companies that constantly have jobs to post. But as a small company with only one opening to post, it was a costly error to use this platform as I ended up paying 2 years of membership fees to post one job and didn't even hire anyone from this platform. Pros Creating my job was easy and it posted multiple places at once. Cons Candidates weren't any more likely to actually show for interviews than those who had applied via Facebook. Review Source Avinash D. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Jazz up your Human resource skills" August 7, 2021 4.0 Client sourcin, interview preparation makes it quite easy to manage a Small to medium enterprises Pros JazzHR lets you focus on the human and the meaningful side of Job recruiting. Start ups shall really benefit from JazzHR as there are no additional fees for more than one user. Cons Thee should be more pricing options and customer service be improved Review Source David F. Sales Director Sports Used the software for: 1-2 years ### "Good Job Board ATS" July 23, 2022 3.0 JazzHR was solid for what is was, especially as it relates to talent acquisition. Pros The flow from job board to applicant tracking was smooth. Cons JazzHR is not as robust or effective as similar platforms. Review Source Jake C. eCommerce Internet Used the software for: 6-12 months ### "Headache Free!" March 7, 2019 5.0 Time-saving, and headache reducer. We'd highly recommend! Pros This software is great for both applicant and employer. I know when I've applied for jobs, I've had my complaints with the application system, and as an employer - I love to make that experience as streamlined and headache-free as possible. You have the ability to pre-screen w/ a few questions - that can weed out candidates who don't have the required prereqs- and has given us more-qualified candidates as a result. Always great to have less throw-away resumes to weed through. I'm all for anything that makes our jobs easier here. Cons We haven't needed the premium support, but if we did we are not currently paying for it. Just one thing to think about. Review Source AT Angela T. Associate Talent Acquisition Partner Retail Used the software for: 1-2 years ### "Great for smaller companies" July 7, 2022 3.0 I liked JazzHR when I worked for a smaller company, however when i compare to a bigger software like Workday, I think JazzHR is not my first choice. Pros I think this software was really great for lower volume of candidates or smaller companies. Cons I think there were features that were not utilized or maybe not even created that made it unfavorable. Review Source Rick M. Pricing Strategy Advisor / REALTOR(R) Used the software for: Less than 6 months ### "Expensive, and not very useful." January 31, 2018 3.0 Pros Jazz HR has workflows, and depending on your package it also has eSigning. The people are friendly until you've finished giving them your money, and then they'll be a quiet as a church mouse. It's stable software, but it's overpriced. Cons I had opened an account with Jazz HR before the recruiter I hired let me know about Breezy HR. Breezy is free, and it does far more. Plus Breezy doesn't mislead you into thinking all you need to do is buy some expensive ad on a job site. Recruiters know how to recruit, and software alone is not the answer. Even if you just grab Breezy HR, and you don't have a recruiter working long hours to fill your role, then you still won't get anywhere. So, don't get me wrong. The reason I don't like Jazz HR is because it's overpriced for what you get. Recruiters are expensive, but your software doesn't need to be. For eSigning, grab a free plan with DocHub and you'll help their small business and you'll get free eSigning for a while. Then it's only a few bucks a month for signatures. Review Source Response from Employ January 31, 2018 Hey there Rick, Thanks for your candid feedback. We're sorry you didn't see the results you wanted with JazzHR and that the customer success team didn't meet your expectations. Depending your needs, our pricing is quite competitive. While we do not offer a free plan, we feel our service justifies costs as low as $39/month for 3 open jobs. We're glad you did find it easy to use and the functionality was up to snuff. We hope you'll give us another try if you're hiring for more roles! -JazzHR Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.