# Page 4 | JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is JazzHR the right Applicant Tracking solution for you? Explore 491 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87750/JazzHR/reviews --- JazzHR 4.3 (491) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of JazzHR ## Showing most helpful reviews Showing 76-100 of 491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Andrew C. Head chef Hospitality Used the software for: 1-2 years ### "It works. But Not the best " September 19, 2022 4.0 Pros At the end of the day it works as advertised. Cons I just feel there’s a few UI issues along with the way the the pages are navigated. Could be streamlined to be a more effective more time efficient product Review Source June B. Talent Director Used the software for: 1-2 years ### "Easy to learn and use quickly" August 1, 2018 4.0 Keep track of candidates. Pros Easy to learn and use quickly. Easy to rate candidates and share information with stakeholders. Also easy to set up questionnaires/homework for candidates. Allows for customization to use the language your company uses. Cons Moving candidates to new positions. Easy to do but notes don't follow candidates. Also doesn't allow you to delete the previous application which is needed often. At times, we may repost a job and would like to move candidates and their notes without having two files. Review Source Matthew C. Senior Recruiter Defense & Space Used the software for: 2+ years ### "Jazz HR is good but not GREAT" December 12, 2018 4.0 Their customer support is top notch and the system is obviously usable and you can do what you need to do. It’s a “good” system, not a great system. Pros The best part is that they’re TRYING to innovate. They just came out with some new features and that’s wonderful. Cons The ease of use as well as the user interface isn’t the BEST. It’s really not BAD, but Other interfaces are just better. Review Source AM Alexandra M. Recruiter Computer Games Used the software for: 1-2 years ### "Great ATS system" November 7, 2022 5.0 Pros I used it for many years at my previous work. It's very easy to use, and it has everything we need as recruiters, you just need to select the appropriate subscription for your needs Cons In the subscription we had, when introducing a new CV in the platform, we needed to do it manually. Maybe with a higher price, there is this feature in another package. Review Source Ariel L. Culture and Geek Resource Manager Used the software for: 2+ years ### "Over the years that I have used Jazz, they have consistently delivered a positive experience." June 16, 2017 5.0 Pros It is easy to use and fairly intuitive. Also, depending on what what your recruiting need are, you can purchase upgraded plans that offer more functionality. Cons Only con I can think off is wishing that for months you did not need Jazz that it could be put on "hold" without being charged. With the current model you have to pay for the entire year. Review Source AP Aubree P. Talent & Operations Manager Marketing and Advertising Used the software for: 6-12 months ### "Abysmal Customer Service" July 22, 2019 3.0 Pros The UX is nice and the software is easy to learn. All-around JazzHR's interface and usability are no better or worse than most competitors. Cons Horrid experience. From implementation to customer service and support, we've never had a good experience with anyone from JazzHR. The representative who gave us the demo was completely lacking in knowledge and could answer very few of the questions our team had for her about the ATS. When our team had an issue with removing evaluations they relayed there was nothing they could do and mentioned they'd make a note of this issue to the technical team. When we sought to suspend the service our account representative was in no way helpful and continuously repeated whatever script he was reading from. I would never recommend an ATS or any other product with such horrible customer service. Regardless of the quality of the product, there will come a time when you need to communicate with customer service/billing/tech support. With Jazz, that experience will not be great or even productive. Review Source VR Verified Reviewer Senior Manager, Global Experiences Marketing and Advertising Used the software for: 6-12 months ### "Great recruiting software" September 25, 2020 4.0 I think JazzHR is a great recruiting tool. I just wish I had more training from my HR team in order to learn the ins and outs of this tools. I will definitely reuse it should we need to hire additional team members. Pros I recently used JazzHR to recruit a new team member for my own team. JazzHR was very easy to use and navigate. I was able to select my top candidates and view their resumes directly on JazzHR. Cons Not sure if this is a JazzHR issue but none of my candidates submitted a cover letter. My HR team set up the job posting and I was only in charged on the recruitment and viewing candidates on JazzHR so maybe it is a settings that we forgot to check. Other than that, I think it is a great tool! Review Source PT Pierpaolo T. Digital Marketer Information Technology and Services Used the software for: 1-2 years ### "JazzHR - Great HR Capabilities " April 17, 2024 5.0 Pros It makes recruiting easy and comes with an amazing jib board It is a great online HR solution and makes applicant tracking easy Cons JazzHR has always met needs. No issues. Review Source Stephanie M. Owner, Recruiter, Sourcer Human Resources Used the software for: 2+ years ### "Great tool for small to medium businesses who need an ATS to scale with them" July 18, 2017 4.0 Allows me to keep candidates organized, source strong talent for my clients. Pros Easy to use, customizable, inexpensive, links jobs to popular sites like Indeed.com and others. UI is good compared to other entry level products. Cons Some limitations, the search function could be stronger. The user classifications don't quite work perfectly for my needs. Review Source LH Lisa H. Recruiter Automotive Used the software for: 1-2 years ### "JazzHR ATS Review " December 1, 2022 5.0 Amazing and I would highly recommend this software. Pros JazzHR is amazing, very user friendly, easy to track emails and add notes and share with your hiring team. It is also simple to get a hold of support when needed and to add or delete templates for emails and onboarding. Cons Reporting tools could be improved on. From my understanding when it came to running reports or KPI's it was not easy. Review Source Taryn B. Human Resources Manager Used the software for: 1-2 years ### "Fantastic tool for our hiring needs!" March 15, 2018 5.0 Ease of organization and communication throughout the hiring and on-boarding process. Pros The organization and communication features. As a growing company, communication is always something we are working to improve. Being able to tag users and allow all of the hiring team members to leave their comments and check in on the status of applicants has been very helpful. Very user friendly and straightforward interface. There are many ways to automate processes that we are hoping to take advantage of soon as our internal processes become more defined. Cons Minor details such as not being able to archive old interview templates without losing candidate data, would like folders to organize past and current (active and filled) jobs to be able to find them easier, sometimes contact info is cut off on candidates profiles, etc. Review Source Todd M. Director of Human Resources Education Management Used the software for: 2+ years ### "Easy to use and robust" June 25, 2019 4.0 It allows us to successfully source a large number of temporary resources and helps keep all our candidates organized. Pros JazzHR is intuitive and easy to use, but it also includes a lot of functionality and allows for integrations for a number of other applications. Cons No real cons, it does what it's supposed to do. Review Source VR Verified Reviewer Talent Acquisition Manager Used the software for: Less than 6 months ### "Great experience these last few months!" March 15, 2018 5.0 Very easy to track through interview process. Love the discussion tab, it eliminates soooo many emails! Pros Very user friendly, love all the cool features I continue to learn about. Love the dashboard layout Cons Would like to be able to move a candidate to another job and be able to CARRY all the interviews from prior job over with them. SOmetimes, I am interviewing a candidate and in the middle of the iterview, we realize they might be better suited for another position we have open. I then have to add them to the other job and start a new interview all over again. Would be nice under the candidates profile if on the dropdown menu, where it says "add job" there could also be a "move to job" fucntion basically. Also, many times when "Candidate May be a Duplicate" appears and you click on "view candidates," it shows a ton of candidates and none of them have the same name or even a name that's close. So not sure what the algorithm is on that. Review Source JO Josh O. Head of Talent Acquisition Retail Used the software for: I used a free trial ### "Great ATS" April 18, 2023 4.0 Pros Honestly, \[sensitive content hidden\] was the main reason for me staying with JazzHR. He was attentive, easy to work with, easily accessible and helped me with my concerns. I like the support Jazz offers as well Cons The pricing is a little more than breezyhr or other competitors. I would have liked just the ATS component. Adding zoom integration for a extra fee is unfortunate. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/)[Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing JazzHR See above. I signed up for a month before committing long term so we will see how this next month goes. Review Source DD Don D. owner Automotive Used the software for: Less than 6 months ### "worst company ever stay far away from these guys " June 20, 2022 1.0 horrible company, they lied by saying there is a free trial. then you get charged $800 for it with no refunds. They are hurting for cash. You can go to over fifty other companies for less than half the price. with real service and a real usable program. there program is just horrible and NOT user friendly Pros worst program ever worst value they sign you up for a free trail then charge you $800 for nothing Cons horrible customer service worst value for the money Reason for choosing JazzHR got sold by a salesperson Review Source ML Madhavi L. HR Manager Information Technology and Services Used the software for: 6-12 months ### "UI Can be much userfriendly" May 25, 2022 2.0 Pros Nothing really, this product is cumbersome to use Cons UI is not userfriendly Cumbersome workflow and ease of scheduling interviews No customer support Review Source JC Jessica C. Personnel Specialist Management Consulting Used the software for: Less than 6 months ### "So easy to use! Best value for your money. Hands down." July 11, 2017 4.0 I hire for basically the same job (or a few jobs) at 23 campuses across the U.S. A lot of ATS companies will charge you per location and even per user which obviously doesn't work for us. Jazz charges a flat fee per month with unlimited users, locations (called departments), jobs, and postings on free job boards. It's an incredible value for the money you pay. I'm still discovering new features and better ways to build my workflow and improve my screening process each time I log in. Pros I looked at a lot of different ATS options, and this one knocked everyone else out of the park. For the money you pay, it is definitely the best value. I love the many integration options. Instead of using my calendar, Asana, email, our application site, and spreadsheets for tracking candidates and reporting, Jazz allows me to have every part of my hiring and on boarding system in one place. The knock out questions and questionnaires have increased my ability to screen candidates as well, saving me the time I would have spent interviewing unqualified candidates. It's also very easy to set up and use. Customer service is on point, and they patiently walked me through the set up process and are quick to answer any questions that come up. I'm very happy with the decision I made. Cons So far so good. I really can't think of anything that I don't like about it. I would love to see them add an automated reference check to the system, but that's not super common with ATS anyway. They seem to be constantly improving the system and adding features. I imagine it won't be long before they add this. Review Source VR Verified Reviewer Corporate Recruiting Lead Internet Used the software for: 1-2 years ### "I have been using Jazz for over a year now and really like the simplicity of the system." March 15, 2018 5.0 streamlined ATS Pros User friendly, has bells and whistles that are included in the standard package. In my previous position we used a very large ATS that had features we paid for but were not needed, where Jazz is perfect for our smaller size corporation. Price is right. Cons When I upload resumes, occasionally they do not format the correct information in the right spots. Easy fix to edit. Review Source MG Melanie G. HR Assistant Financial Services Used the software for: 6-12 months ### "Jazz HR is easy to use but could offer more" March 20, 2018 4.0 Pros \-The program is easy to use and easy to learn -Many of the features are intuitive, like being able to drag and drop the ordering of questions in the applications -Good integration with job boards Cons I feel like there are a lot of missing features that the program should have: -Be able to hide jobs (we have a lot of old jobs that we still want to keep, but we don't need to see them constantly) - Be able to select a default view (for example, always have it show Open Jobs when I go to the site rather than having to select that view -Be able to pull PPC report by yourself, rather than having to contact support every time you want it -Be able to set high priority jobs so they pop up to the top of your list -Allow the search tool to search for similar names (example: searching "Melnaie" would also show "Melanie") -Have a way to combine metrics for multiple postings (for example, we will often post a position several times before it is filled. It would be great to select multiple postings and then have it combine total applicants, total screened, total interviewed, etc. for purposes of reporting) Review Source VR Verified Reviewer HR Construction Used the software for: 2+ years ### "Cheap customer service" December 6, 2022 3.0 It was alright while using their service but canceling the subscription was not an easy process. Pros UI is clean and straightforward. Not as expensive as other options out there. Cons Their customer service is subpar. I emailed them to cancel the subscription and they missed it so I got charged again. When I emailed them again, they did issue a refund but it was only partial. I asked again for a full refund but they refused. I have to contact my credit card company now. Review Source AG Ashley G. Human Resources Hospital & Health Care Used the software for: 6-12 months ### "User friendly ATS program" December 27, 2019 5.0 Overall experience with JazzHR has been positive. Customer service is very helpful. Pros Product is easy to use. Reporting section allows for easy data generation. Customization of work flows and task assignment allows for notifications to appropriate staff that they have a candidate to look at and decision to be made for an interview or decline. JazzHR saved my company a significant amount of money in recruiting costs. Cons They do not have a contract with Indeed for job sponsorship. Jobs are posted to indeed, but if you need to sponsor the job you have to go though Indeed instead of through JazzHR. Would be nice to use one application for all recruiting needs Switched from [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) To save money and have job postings on more than one website Review Source JC Jennifer C. Recruiting Manager Information Technology and Services Used the software for: 6-12 months ### "Confusingly good" July 30, 2019 5.0 In my career, I've used over 10 applicant tracking systems and none of them have been as easy or straightforward as HR. I'm left baffled that it is not the industry leader and by the cost of the product. It does not have all the bells or whistles of a Lever or Greenhouse, but a lot of companies (like mine) just don't need that. Pros Easy of use UI Customer Support Daily Use Price Cons Still working on integrations with other platforms Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) Reason for choosing JazzHR JazzHR is hands down the best product for the functionality vs cost. Switched from [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) We started looking for a new product based on the price increases of iCIMS Review Source VR Verified Reviewer Director of Operations & HR Computer Software Used the software for: 1-2 years ### "Solid basic ATS, many changes over the past year; some good, some bad" September 10, 2015 3.0 Our company has been using Jazz for over 2 years now. We like the basic functionality of the tool. It allows us to post jobs, rate candidates, and move people through our hiring process. While we would like the tool to do more, it has been clear that Jazz has been going through a lot of changes in the past year - new design, new name, new features. As a user it can feel like whiplash to go through so many changes. Eventually, I'm sure it will all shake out and be great, but week to week it's only average. Customer support has been very weak; again, probably a product of their fast growth. Pros Good basic organization for an ATS, for the price we are paying it's worth it. Cons Poor customer support and constantly changing features that are hard to learn on the fly; only so much time in the day to do my current job in addition to learning a new system or feature every few weeks. Review Source BT Bailey T. Talent Acquisition Manager Real Estate Used the software for: Less than 6 months ### "Good Software that I think (hope) will get better" December 21, 2016 3.0 JazzHR is very intuitive, it's easy to use, it does a great job parsing, it offers e-signatures, and makes on-boarding very easy. It has a nice, clean interface, and the buttons are in places that seem familiar. The staff is very friendly and supportive. Sometimes there are self-help options only. I've had a lot of trouble getting my outlook and calendar to sync since we use Office365. Our IT team has needed to get involved as well. My big gripe is that they don't have to report for activity in "Discussions". Since I source most of my candidates proactively without waiting for them to apply, I depend heavily on keeping good notes and need to be able to run reports for the profiles I last opened or notes I last made-- or made within a specified time frame. Unfortunately, I can't do that and it's been a major drawback since that wasn't clear early on. They do have a feature request function though, and I have requested that functionality. We'll see what happens. It is also not as customizable as I was told. I rely on the phone, not email. I quite often only have a phone number as well since I don't bother storing work emails for passive candidates. This is a problem because Jazz uses email as the primary means of sorting candidates and mandates email be put into their profile. Pros \- easy to use - friendly staff - Great UI - Great parsing of resumes - Easy to upload candidates and automate processes - eSignatures are easy and store in candidate profiles Cons \- Lots of self-help troubleshooting - Trouble for connecting to legacy systems (could be our fault) - Can't run reports for activity from previous day - Reports seem basic - Not customizable in the candidate profile layout or required fields Review Source Nina Noelle S. Manager, People & Possibilities Events Services Used the software for: 6-12 months ### "JazzHR is a comprehensive ATS that provides awesome automation capabilities." March 15, 2018 4.0 Pros I love the functionality options and how easy it is to setup. It's a great tool for hiring managers, recruiters, and applicants and candidates. It's helped us streamline communications and manage our brand more consistently. It is easy to setup automation so we can focus our time with the candidates that are a good fit for our company. Cons Managing employee referrals - I thought it was going to be a great tool to do this but it turned out to lack the customization we need for it to be effective. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.