# Page 8 | JazzHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is JazzHR the right Applicant Tracking solution for you? Explore 491 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87750/JazzHR/reviews --- JazzHR 4.3 (491) [View alternatives](https://www.capterra.com/p/87750/JazzHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of JazzHR ## Showing most helpful reviews Showing 176-200 of 491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GR Gina R. Administrative Assistant Human Resources Used the software for: 2+ years ### "I use Jazz HR daily and it is a very user friendly program" July 18, 2017 5.0 Pros Jazz HR is very user friendly. It is very easy to go to each tab. The search feature is also very helpful when I am sourcing for a specific job requirement. Cons There really isn't anything I don't like, but one thing that I would like to see improvement on is signature for the email feature. I would like to add out logo and I can't. Review Source MM Mandie M. HR Generalist Building Materials Used the software for: 6-12 months ### "Good ATS, easy to learn once you get the hang of it." March 15, 2018 3.0 Obtaining new candidates Pros I like that I can stay paperless, and keep everything organized without having to have a million paper files on each job posting that I have. It is also nice to be able to email candidates through the system so they do not have your direct email. I like that this systems also saves a lot of time for me, and I am able to schedule through the system and link right to address books and calanders. Cons Seems like the free jobs boards are not returning many candidates, and I do wish there was an option in Jazz to make general notes about the candidate instead of the pre-selected ones the drop down allows you to choose from. Review Source EM Erik M. Talent Acquisition Coordinator Used the software for: 2+ years ### "On average I have 20 positions to fill at any time, Jazz makes it easy!!" July 21, 2017 5.0 Quicker close rates Pros I like the fact that everything is so simple to use and I can do everything from one App. I use the software to track my postings, follow my applicants and send background and offer letters. Cons Some of the reporting has not been the easiest to learn. Some of the stats on the Dash Board do not seem to match my own stats Review Source VR Verified Reviewer HR Generalist Industrial Automation Used the software for: 6-12 months ### "I've had a very positive experience since I started using in August 2017" March 15, 2018 5.0 A complete snapshot of our hiring process Pros It's very easy to navigate. Details are easily explained throughout the software and Customer Service is always there ready to answer any questions! Cons I wish on billing we received more information for instance the position that we were charged for advertising on indeed, linkedin, etc. I have to request a special report each month in order to charge back to the correct department the charges for advertising. Review Source LO Liz O. Technical Recruiter Hospitality Used the software for: 6-12 months ### "Best applicant tracking system!" August 16, 2019 5.0 Pros Highly recommend this applicant tracking system; it is super easy to use and user friendly. It made our company's hiring process extremely smooth. JazzHR customer service is amazing. Special thanks to support team! Cons Our Career page shows a bug (Apply with Indeed button) that cannot be resolved for a long period of time. Would be great if JazzHR customer service could speed up the process of solving the question with Indeed. Many thanks. Review Source CH Christina H. HR Manager Used the software for: 2+ years ### "The JazzHR Team is great - love their customer focus! They care a lot, and are always responsive. " March 15, 2018 4.0 Pros It's simple to learn and use, and allows us as many recruiting users and hiring team members as needed. Cons It's hard to think of one, but we wish the "Department" field showed a drop-down of currently used departments. This would prevent jobs for the same department being created with varying spellings or department titles. Review Source CS Cathy S. Manager, Talent Acquisition E-Learning Used the software for: Less than 6 months ### "JazzHR - the best ATS that ever happened to me!" May 6, 2019 5.0 5-stars, love my ATS, love the simplicity and ease of use from beginning to more advanced features! Pros This software is so user friendly, it is easy to adapt to this new system. A marked improvement from my last ATS. I could not be happier. The Success team is always there and timely in their response to my inquiries. I was up and running in 1 hour and am happier than I even suspected I could. I am a systems savvy person but you would have to be a beginner to have any trouble with adopting this tool! From the sales person, all the way through my success team and data migration specialist - this has been a 5-star experience! Cons Cannot preview uploaded documents without downloading them again. LinkedIn integration is great but experiencing some issues that I will have to check with my success team about. Review Source IP Ilda P. Director, Human Resources Hospitality Used the software for: Less than 6 months ### "Support" September 23, 2021 4.0 I appreciate the product but it is time consuming to set it up..although it seems very easy during the 2, 1 hour calls however it is not enough tp get started properly. The contracts are not felxible. I asked to put my contract on hold as there have been some changes and I have no time to properly set it up and utilize the platform. Pros The posting of jobs on different platforms and managing candidates Cons Not much support in the set up and many steps for one posting. Reason for choosing JazzHR Most of the products are quite similar so it was really question of pricing. We are a small organization so we don't require all the options that other products offered, Review Source GD Greg D. Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "JazzHR Is Easy To Use And Packed With Features" November 21, 2019 5.0 My overall experience with JazzHR has been marvelous. They have built a truly remarkable product with features you simply can't find in other ATS applications. Their price is reasonable. Their customer service is thorough and courteous. I highly recommend JazzHR to any company using an ATS. Pros What I like most about JazzHR is that I can advertise my jobs to tons of job boards right from within the application. Cons What I like least about JazzHR is that I had to have a custom integration created to connect it to my automation platform However, the fact that their tech support folks were able and willing to do this for me was fantastic. Now I can push every applicant directly into my CRM. Review Source DR Deanne R. Head of People + Culture Used the software for: 2+ years ### "Easy to use" July 18, 2017 4.0 Pros Great ATS software. Allows our company to properly track candidates and know how they applied. I also like the feature of referrals so we know if the candidates is connected to our current employee base. Cons Could be a little more visually appealing. The concentrated purple is a bit much. more white space could be nice. Review Source SA Sarah A. Human Resources Specialist Defense & Space Used the software for: 1-2 years ### "An Intigral Part of Our Talent Management Team" September 19, 2019 5.0 I love how easy it is to receive support if we have a question and the fact that they are constantly improving on the product. Pros Ease of use, customer support, dedicated account manager Cons Some of the features could be improved. I feel like they take my suggestions into consideration when I do have suggestions. Review Source Cassidy C. International Recruitment Assistant Hospitality Used the software for: 1-2 years ### "Jazz Review" February 3, 2016 5.0 Over here at Tourico Holidays we use it daily and have been now for over a year and we love it. It makes our lives easier when dealing with a bulk amount of candidates.We love the built-in messaging system and how you're able to set up a template. The workflow also helps our staff stay organized and allows candidates to flow through the process easier. Review Source BH Blake H. Director, Talent Acquisition Marketing and Advertising Used the software for: 2+ years ### "I've had a great experience thus far with Jazz. Very easy to use and they take our feedback. " July 18, 2017 4.0 Pros Great UX...very easy to use and navigate. I really like that Jazz added the option to electronically sign documents. Cons I have issues getting the calendar to sync with my Outlook calendar. I would also like if one person applies to multiple jobs they would have only one profile and not multiple profiles. Review Source BE Beth E. HR/Corporate Recruiter Retail Used the software for: 1-2 years ### "My experience with JazzHR has been fabulous. IT is very user friendly . " March 15, 2018 5.0 Ease through our hiring processes. Pros I like the functionality of the software. I am working less on moving applicant around and more time on reaching out to applicants. Cons I would like to see JazzHR start adding on more of the onboarding piece. I love the ease of the program. Review Source JM Jenna M. He manager Used the software for: 1-2 years ### "Jazz has been a great addition" June 7, 2017 5.0 Pros VERY user friendly and the customer service is excellent! They provide up to date glaces of where all my candidates stand. Cons I wish it would post to the state job boards. and I wish there was a way do do custom reporting, this is the biggest disapointment. Review Source KS Kim S. Sr. People Operations Specialist Biotechnology Used the software for: 6-12 months ### "Review" August 1, 2019 5.0 Very good. Pros The Jazz HR Tool is quite intuitive, so the learning curve is actually quite brief. The tool makes it very easy to post on various job boards, including our own corporate website. Jazz HR makes sourcing and streamlined, integrated process, along with recruiting coordination and staffing. Cons It would be a plus if "employee referral" were more prominently displayed on the cover/front page of the site. Review Source CS Cleo S. HR Specialist Human Resources Used the software for: I used a free trial ### "Easy to use!" March 23, 2021 4.0 It has been a good experience so far. We are still in the free-trial period. Pros The software is easy to post positions. The dashboard provides a great database and it is really complete. Cons The software has automatically misclassified our company, so the pricing went higher than usual with less features available. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Switched from [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) more options when posting positions Review Source MK MJ K. Director Computer Software Used the software for: Less than 6 months ### "Inconsistent and quirky" October 17, 2016 2.0 I've been using this ATS for 3 years spanning the name change from The Resumator to Jazz and have seen multiple feature/function changes. It is certainly a lower cost alternative and a reasonable solution for a smaller, low recruiting volume, domestic company. While it is somewhat more reliable than when we started to use it, I have found it to be incredibly unreliable. Features and functions change frequently, sometimes with no notice - though they have gotten better about this. Batch functionality is weak and usually requires multiple steps often requires redundant actions. Search functionality has improved but still is limited and unreliable. For instance - though we have accumulated a large database over the past three years - a key- word search is hit or miss at best. There have been times that emails to candidates were never delivered, test emails revealed that tokens were not working, and a much higher frequency of errors/error messages occur than with other applications. Pros Cost Cons Highly unreliable Weak search capability Weak batch processing Multi-step processes with much redundancy Product changes that undo prior more effective process flows Review Source AC Andrea C. HR Manager Education Management Used the software for: 6-12 months ### "JazzHR has helped streamline our hiring efforts. " March 15, 2018 4.0 Streamlined hiring processes, ability to post to several job boards easily, setting up of hiring teams and workflows specific to a position or set of positions. Wish the software had more abilities to intergrate with other vendor software tools, i.e. digitial interviews (HireVue) and assessment tools (ZeroRisk). Pros I like creating workflows specific to a position or set of positions and the feature to delay emails being sent. Cons I wish there were a way to track changes for example, when a hiring team member rates a candidate, I would like to see who made the rating and have the ability for all team members to rate the candidate (referring to the star rating system). Review Source SK Stanislav K. Developer Hospitality Used the software for: 1-2 years ### "Great tool for improving the hiring process " September 16, 2021 5.0 Pros \- It is really easy to use with great clear UX; - Powerful reporting system; - Helps a lot with the hiring and onboarding process; - Searching for resumes is so easy; Cons \- It is not free, but it seems like the price is not high for all the features and benefits you will have with this tool Review Source MS Marisa S. Office manager Staffing and Recruiting Used the software for: 1-2 years ### "Great recruitting tool" October 23, 2019 4.0 Pros Great recruitting tool used for years unfortunately my company no longer uses jazz Cons I cant remember why we no longer use jazz i think the price but it was great for recruitting Review Source JM Jenna M. He manager Used the software for: 1-2 years ### "Jazz has been wonderful!!" April 14, 2018 5.0 Pros Post to 10 free job boards!! And can upgrade if needed. They make the application process seamless and integrate with our website. Cons Add on features add on costs, it seems like no upgrades with current versions. I have nothing else negative to say. Review Source Bre P. Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Better Options Out There" August 1, 2019 1.0 Pros JazzHR would be able to push out job postings to various websites and keep them in a central location. You would then be able to go through the candidates under the specific job, similar to a ZipRecruiter format. Cons Was never really useful as an ATS. Our company rarely used it because the search function wasn't useful and you could not see company-wide notes. Review Source Jose F. G. Director of Operations Internet Used the software for: Less than 6 months ### "Nice alternative to Google’s Hire" May 6, 2020 4.0 Thanks to JazzHR we’re able to maintain our hiring process well organized and up to date. It’s analytics are really helpful. Pros I like that all of JazzHR functionality is well built around a defined hiring pipeline process and that it suits our hiring process well. It defines stages and helps us analyze the performance of the process by providing interesting metrics to each stage. Cons The UI can be confusing and understanding how the process should be paired with JazzHR was a bit more tedious. Review Source JL Jennifer L. HR Director Used the software for: 2+ years ### "Very good ATS" October 3, 2018 4.0 Jazz HR has made our recruiting process so much more organized. I particularly like that we can have knock out questions that automatically will eliminate a candidate from moving further in the process. Pros Jazz HR is extremely user friendly. As the HR director, I hardly ever get questions from my managers on how to use the software. The price point is good as well. Cons We don't have a dedicated customer service rep. I have to use through their email support to get assistance. 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