Who Uses This Software?

Online appointment scheduling needs for individual, small and large services, including events, education, fitness, business and more. Free version for those with fewer than 50 future appointments.


Average Ratings

26 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month
    See pricing details
  • Pricing Details
    Try the free service or choose a paid plan, available in your own currency
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • SuperSaaS
  • www.supersaas.com
  • Founded 2006
  • Netherlands

About SuperSaaS Appointment Schedule

Quick and easy online scheduling with a free unlimited trial period and subscriptions that start at super low premiums. Integrate your appointment system into your website or Facebook page in minutes. Unique features: supports 29 languages, most currencies & all time zones, layout and color scheme customisations, automatic calendar sync, confirmation emails/SMS, waiting lists, custom forms, access control, integrated payment and credit options, vouchers and advanced price rules.


SuperSaaS Appointment Schedule Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

SuperSaaS Appointment Schedule Reviews Recently Reviewed!

Awesome software - fits our needs perfectly! Though not often needed, support is also exceptional.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The variety of scheduling options works well for our organization. It is so easy to set up and our users appreciate the convenience.

Cons: Only minor tweaks - but truthfully I have not explored the depth of the software's functionality so may already be there.

Overall: We use daily across campus for a variety of scheduling issues - I researched and was not able to find anything comparable when we started with SuperSaas about four years ago. Very impressed and have not found need to look for possible competitor.

Vendor Response

by SuperSaaS on July 11, 2017

Hi Marie, Thanks so much for recommending SuperSaaS and for your feedback on our customer service! Best regards, Kirsty SuperSaaS Customer Service

BEST feature set... WORST frontend for customers

Jul 08, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Cons: All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind.

The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform.

The backend interface suffers from similar problems, but at least only admins can see them.
I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!

Overall: As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Vendor Response

by SuperSaaS on July 08, 2017

SuperSaaS offer a plethora of options to tweak the end-user interface. Depending on the settings, end-users can make an appointment with a single click. But it is indeed possible to configure the system to ask them to manually type the time, and click through multiple forms. Whether that's a good idea is entirely in the hands of the person setting it up. We are continually improving the system and we are also working on an updated interface that aims to address the concerns. However, the outdated look can partly be blamed on the fact that SuperSaaS will work on every browser, even very old ones. You don't want to lose business because your customer does not have the latest model phone and your shiny modern widget fails to load on his old device.

Best online calendar tool I could find - and I look at a lot of them

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has an API, side-by-side view of multiple calendars in "Day" mode, and wonderful support. I was a little hesitant about buying an online subscription from an overseas company (I'm in the US), but the email support has been prompt, helpful, and great.

Cons: Interface could be a little more 2017 with drag-and-drop and active interface.

Overall: My main criterion was the side-by-side view of multiple resource calendars, as Outlook does it (but I hate Outlook for 10 other reasons). This tool gives us everything we need including adding custom fields to the appointments, labeling the columns, very reasonable price. My only "wish list" items that haven't been granted are a drag-and-drop interface to move appointments to different times or calendars, and an "import" feature to slurp in a CSV file exported from Outlook. That would make it really easy for people to become your customers when they have a large calendar to transfer. They do have an API, which I plan to use when we make a booking system tied into our web site.

Vendor Response

by SuperSaaS on May 04, 2017

Hi Kevin, Thanks for your feedback. I have added your request for drag and drop capability to the feature request list. We consistently work on new features, and if you would like to keep track of updates and announcements, please follow SuperSaaS on Facebook. The Import feature is indeed possible. It can be found on the right side of your Dashboard, under Users. It is also possible to sync your SuperSaaS schedule to your Outlook calendar. Please contact us via support@supersaas.com if you would like more information. Kind regards, Bronwyn, SuperSaaS Customer Support

Awesome! USED THIS FOR YEARS!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used this for my gym for years. Reliable and easy to use. The support is 2nd to none. They are always so quick to help with any questions. Highly recommend!

Vendor Response

by SuperSaaS on April 13, 2017

Hi Craig, Thanks so much for your recommendation and for your feedback on our customer service! Best regards, Kirsty, SuperSaaS Customer Support

This is how it should be - everywhere!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everything - especially the concept, features and RELIABILITY

Cons: I didn't think of doing it!

Overall: Software as a service - that is what it should be! I have been a fan of Supersaas since I found out about them and realised that, for once, someone had the right approach to software! The reliability, rapidity, and functionality of this system is superb - no outage in 5 years. Support is amazing!
My users (all ages ) are amazed and compare alternatives depreciatingly - but once someone has paid the money for an inferior service it is hard to make a change, I think. Initial reluctance by those past the first flush of youth has been replaced by enthusiastic endorsement of our system - younger users find it fits in with all that they do.
I was not a fan of web-based systems before meeting Supersaas - I have been proved wrong!
It is so flexible and easy to make a seamless system - ours is actually two systems but noone knows!
Your users will be amazed - good luck!

Recommendations to other buyers: Go fo it

Vendor Response

by SuperSaaS on February 09, 2017

Hi Elliot, Thanks for such an awesome review! It is great to get some insight into what works for you, thanks for your feedback. Warm regards, Bronwyn SuperSaaS Support

Great Solution for our Yoga Studio

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The SuperSaaS application really saved our small startup studio both money and time. Having the ability to register multiple people for classes as well as the credit system is both convenient and makes it possible for our students to register and pay for classes.

Vendor Response

by SuperSaaS on January 16, 2017

Hi John, Thanks for the positive feedback! It is always great to gain insight into what works for our customers. Warm regards Bronwyn SuperSaaS Customer Support

Very Useful!!!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use. Does exactly what is suppose to do. Very flexible.

Overall: I have been using the product for close to 10 years. I find it easy to use and if I ever have a problem the support team is quick to respond!

Recommendations to other buyers: If you have an issue, ask the support team. They are on it!

Vendor Response

by SuperSaaS on September 05, 2017

Hi Courtney, Unfortunately you've used the wrong page to review Salesforce, as your review of their service has been logged on SuperSaaS's page. We have thus requested Capterra to remove it.

Love this program

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support is excellent and especially appreciated by a nontech person. The features are extensive. I especially love the way you can set up the process to allow forms to be completed before the appointment is set. This was a critical function for our needs and a definite selling point. It is also very secure.

Cons: If you have never done anything like this before creating the correct schedule can be confusing until you understand what your needs are and what is described in the instructions. There is a learning curve with that.

Overall: The exceptional features and complexity of this program place it far above any others available. It isn't just a scheduling program. It is a whole client management system. You can create and customize forms for your unique needs. It allows you to create an entire customer experience. Our clients love it and find it simple to register, complete the forms we need, prepay and choose their appointment within minutes. In the nearly three years we have been using the software we have never had any problems at all. Especially important for us is the security this program provides.

Setting up for our needs required following carefully the detailed instructions provided. Once you have it set up you don't have to change anything. However, there are plenty of tools to use when you do need to alter the schedule and they are all simple to do.

Recommendations to other buyers: Carefully read and use the manual and you can have an outstanding scheduling program for your business.

Diamond in the Rough

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use on desktop and mobile. Price.

Cons: As a schesuling system it did everything I wanted it to do.

Overall: I operate a gym in Tokyo, Japan and needed a system for individual clients to sign up for classes. We started out as a small operation so our requirements were simple.

I researched several different scheduling options and created free trial accounts. All of the options I tried were less than ideal for different reasons. Some were unjustifiably expensive while others had so many features (that we didn't need) that it made finding what we wanted a chore.

Then we found SuperSaaS amongst all the others. It was simple both in design and function, and yet the system allowed me to do many practical operations I didn't even realize I would want to do. And with a clean interface it was easy to manage. The price is unbeatable, and their customer service is quick and spot on. Of all the scheduling systems out there this one is truly a diamond in the rough.

I highly recommend SuperSaaS to any small business looking for an affordable and easy to use scheduling system.

Recommendations to other buyers: It would be nice to have a dedicated app for it (instead of just creating a button on the home screen that points to the mobile site), but I realize the investment it takes to build an app.

Great Scheduler

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of patients booking.

Cons: No direct phone technical assistance

Overall: My patients can book an appointment and seem happy with the website scheduler. Fast feedback on technical issues. Great value and ease of patient use. Highly recommended for its integration and patient booking.

First Time SuperSaaS use for a club

Nov 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Low cost start-up
Easy configuration of a database - flexible on the fly changes

Cons: More reporting options needed - internally or by web hooks

Overall: I searched last year for a booking service and found yours.

This fall I implemented for my local Archery Club.
The service has a few limitations that as you note are probably already part of a typical feature request list.
Several business software that I deal with send out their lists - I would be interested in seeing that if you have it on an typical email notification.

However every software has it's limitations that typically only suit at little as 50% of someone's process.

Your pricing / business model certainly fits fresh starts and price constrained clubs as well as large commercial operations.

With your customer response I have felt confident already to send an Affiliate link to two clubs and an activity business startup.

At some point I could see providing this at your reseller program with one of my companies.

Vendor Response

by SuperSaaS on November 24, 2016

Hi Neil, Thanks for sharing your experience of SuperSaaS! We would love to work with you as a reseller if you do decide to try it out. You can learn more about it here: https://www.supersaas.com/info/reseller I am sorry that our reporting and analytics does not meet your requirements and we have added this to our features request list. You can indeed use a CRM webhook with your SuperSaaS schedule to obtain more in-depth reporting. Warm regards Bronwyn SuperSaaS Customer Support

Excellent product and service

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Every time I had a question or problem the staff at SuperSaaS responded immediately and were always pleasant to work with.

Best online schedule!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I could use the free version for as long as I wanted and when my business starting growing, the subscription wasn't a knock. Such great options when you're setting it up.

Overall: SuperSaaS has helped me spend far less time on admin so I can focus on growing my business and making it easy for my customers to book whenever it suits them. They don't have to wait to find out when I'm available or if their appointment is confirmed - I love that it all happens automatically! And I could set up my appointment schedule just the way I wanted it.

Vendor Response

by SuperSaaS on November 11, 2016

Hi Lori, Thanks for sharing your experience with SuperSaaS.com for other customers to learn more. Kind regards, Bronwyn SuperSaaS Customer Service

Exceeded my Expectations

Oct 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have recommended SuperSaas to other schools in my district, and it is being used by a growing number of our sites for space and equipment management. The program does everything we need it to do, and the excellent customer support is the main reason I¿m happy to continue recommending the site whenever I get a chance.

Vendor Response

by SuperSaaS on November 11, 2016

Hi Ronda, Thanks so much for recommending SuperSaaS.com and for your feedback on our customer service! Warm regards, Bronwyn SuperSaaS Customer Service

Customize your website to your needs

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Embedded features that can be selected or removed

Cons: Sometimes difficult to navigate between which information falls in each section (ex. which blurb is attached to which form of confirmation e-mail)

Overall: As someone who has never made a website before, Super Saas provided options I had not considered before. The layout is user friendly and provides customers with intuitive use.

Vendor Response

by SuperSaaS on October 27, 2016

Hi Zoe, Thank you for your review and feedback on what we can improve. We are constantly working on the user interface and it is always good to see the system from our customers' viewpoint. We will add your comment regarding layout of emails to our feature request list. Kind regards Bronwyn SuperSaaS Customer Service

AWESOME!! So great for small business!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and set up.

Cons: Would love an app to have clients reserve their spots.

Overall: Super easy to set up and use. My clients are able to book and also get reminders for their reserved classes they are to attend. Great system!

Vendor Response

by SuperSaaS on October 25, 2016

Hi Mary Ann, Thank you for your review of SuperSaaS. Regarding your suggestion for an app, when you visit a SuperSaaS schedule via a mobile device such as an iPhone or tablet, the system will automatically show a version optimized for handheld devices. No settings need to be configured for your schedule to be usable on a mobile device. When you frequently access your SuperSaaS schedule from a mobile device, it may be convenient to add an icon to your home screen for fast access (which you can learn more about via this link: https://www.supersaas.com/info/doc/daily_use/mobile_device). I hope this helps. Kind regards, Bronwyn SuperSaaS Customer Service

Great, but this app isn't being developed

Sep 25, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: This works well, although it is impossible to receive appointments that sync with Outlook for Mac and this is a nuisance. Also, the program is poor for working with appointments in different time zones. This means that a person in a different time zone still sees the calendar in your time zone and this creates scheduling difficulties. Customer service is excellent responding to issues really quickly, but this app has received zero upgrades in the last two years. I haven't seen a single improvement added to what I first started using. I am concerned that my needs are now growing beyond this program and I am looking for more comprehensive solutions. When I have asked for improvements I have just got the "it depends on how many others request it" response.

Vendor Response

by SuperSaaS on September 25, 2015

New features are added to SuperSaaS regularly, you can see the updates posted to our Facebook page, or you can see a list of upgrades in the last year in the newsletter: http://www.supersaas.com/info/news We're not aware of any issues with appointment syncing with the Mac, please contact support to provide further information. The time zone functionality is indeed a bit lacking, it's certainly on list of things to be addressed in a future update, but adding new features always goes slower than we would like.

Online booking as simple as ABC

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It has never been easier to manage bookings with my customer since I use SuperSaaS. Easy for me to administer this tool as a therapist. Even more easy for my customer to make a booking through SuperSaaS. Couldn't live without this amazing software which saves time & money!

Pros: Easy to use Great value for the price Efficient and quick online support

My Review.

Dec 10, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Supersaas is very useful for our B&B, but it would be very much more useful if there were more options on getting data OUT of SuperSaas, including some form of data manipulation within the program. Yes, I can take data out, and then import it into Excel or Access to manipulate the data into the format I want, but this is scrappy, and is not easily automated.

Top-Notch Program for our Fitmess Studio

Dec 10, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this program for the past 2 years as an effective online booking system in our spinning studio and it has all the features that our club needs in order to run smoothly and efficiently. I would recommend it to anyone who is looking for an easy-to use, affordable program. The 3-tier access system is well-thought out and it is customizable in many ways. I have to say that their customer service has been really exceptional as well - each time I had a question for them, I received a reply almost instantaneously. It is worth every penny.

Finally found what I have been looking for!

May 28, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This comprehensive software scheduling system is exactly what I have been looking for. It is very easy to use, and the interface is clean and simple.
However, it also has tremendous flexibility, and is designed for a variety of roster/scheduling situations.
Best of all, customer support is amazing, with immediate and comprehensive email support, to answer any questions.

Cons: None at all...

Overall: 10/10. Well done!

Reliable, easy to configure and affordable!

Mar 14, 2013
4/5
Overall

Comments: We use the system to manage our shared meeting rooms. It takes a bit of effort to get all the settings right, because the availability of each room is different, but with the flexibility of the system everything is possible. We've looked at other solution as well, but they just can't offer anything better, in terms of features and price! We would recommend it to anyone!

Pros: - option to create different schedules with different settings for each meeting room - advanced credit system - automatic confirmations and reminders - cancellation limits - proper customer service when you need it - great pricing!

Cons: - payment to SuperSaaS can only be handled via PayPal

Simple and low cost reservation system

Jan 08, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We started using this programme just over a couple of months ago and we are very happy about our choice.

Especially, the customs support (if needed) is fast and really helpfull.

It really made things easier for our business.

Cons: No significant cons, maybe the user design.

Overall: Really improved efficiency for our business and easy to set up.

Mar 31, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Feb 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money