# SuperSaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SuperSaaS the right Appointment Scheduling solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87751/SuperSaaS-Appointment-Schedule/reviews --- SuperSaaS 4.6 (262) [View alternatives](https://www.capterra.com/p/87751/SuperSaaS-Appointment-Schedule/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SuperSaaS Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews Svetla M Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “There are levels of users, options for email and sms reminders, plugin for integration with wordpress, easy calendar management options.“ March 4, 2021 SH SUSI H Counsellor Health, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I can run my booking system with many users very successfully and never had system issues.“ July 15, 2020 Michael A IT ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “It's very easy to configure and to setup.“ July 19, 2021 ## Showing most helpful reviews Showing 1-25 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sue E. GERANTE Education Management Used the software for: 2+ years ### "Excellent software and service" November 22, 2018 5.0 We are a language school and use SuperSaaS for our learners to book their telephone lessons and their tests It's easy for us to track the number of lessons and easy for the users to book and change their sessions Pros It is easy to set up new sessions and easy for the users to book The customer service is immediate and keeps you informe d with what they are doing Cons Nothing negative to say! Review Source Response from SuperSaaS November 28, 2018 Hi Sue, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Svetla M. Project Manager Information Technology and Services Used the software for: 6-12 months ### "Great online scheduling tool, simple yet having all key functionalities and integrations you need" March 4, 2021 5.0 A scheduling tool that is very easy to onboard and integrate with your site and with other existing tools. Easy for admins, easy for end users, has all the basic tools one may need and for extra tools you can count on the integration options. Pricing is low, all in all a great choice and particularly for small businesses with low budget who still wish to offer their users the convenience of online scheduling and booking management. Pros Easy to use, easy to customize tool for online scheduling. No matter what your area of service is, you can still tune supersaas for your needs. There are levels of users, options for email and sms reminders, plugin for integration with wordpress, easy calendar management options. In addition, the tool integrates with many other tools via Zapier which makes it very easy to connect with existing CRMs and other tools Cons The admin interface is a bit rough..might be made to look a bit more professional :) But on the other hand, thus it looks extremely simple, so that might be on purpose Review Source VR Verified Reviewer EMC Sales Engineer Public Safety Used the software for: 2+ years ### "EMC Scheduling Tool" September 10, 2018 3.0 This software allows for scheduling of the EMC testing. Pros The best part of this software is that is free to start with. Cons The worst part of the software is that if it is used too much it costs money. Review Source Response from SuperSaaS September 11, 2018 Dear Customer, We are sorry to hear that you find the software costly. As compared to any of our competitors we are very reasonably priced and we offer affordable solutions for all types of businesses. We provide complete features to all our customers in even our most basic packages starting from $8 per month with access to unlimited registered users and unlimited schedules. The system grows with your requirements and business and hence, charges you for what you use. If you have any specific issues while working with the system please feel free to reach out to us at support@supersaas.com and we will be happy to help you. Kind Regards Sneha Mittal Customer Support manager SuperSaaS Lior D. Owner Used the software for: 2+ years ### "Does what it says it will do. " May 8, 2018 5.0 Easy of use. Simple. Pros Easy to use and simple for clients and administrators. I've been using it for years and HIGHLY recommended. Cons I send in too many email requests and often referred to the manual. Would have liked a little more support (but understand your business model)... Review Source Response from SuperSaaS May 17, 2018 Hi Lior, Thank you so much for recommending SuperSaaS and for your kind feedback. We have a few videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Please follow us on Facebook to find some more exciting tips & tricks to work with SuperSaaS. Best regards, Sneha Mittal SuperSaaS Customer Service Daniel B. Owner Used the software for: 2+ years ### "I've used SuperSaaS for years, it is rock solid software." July 11, 2018 5.0 Pros Web-based, super flexible, easy to use. The Paypal integration makes life much easier for me. I also download my booking information and analyze it in Excel. Very useful. Cons None to speak of. The software has really met my needs. I find the pricing reasonable and the customer service to be quick and helpful. Review Source Response from SuperSaaS July 17, 2018 Dear Daniel, Thank you very much for your kind review and feedback. We're glad to hear that SuperSaaS has been useful to you in achieving your business objectives. We hope you continue to enjoy your SuperSaaS experience. Kind Regards, Sneha Mittal SuperSaaS Customer Support Team Peter H. Sales Manager Used the software for: 1-2 years ### "We use this software as a booking software in a flight Club." July 19, 2018 5.0 Pros It is easy to setup and can be Integrated in a web page. As the old system we had use was not available anymore we needed a new system that was easy to setup and found this. Very fast response on support. I had it setup without https and was helped instantly when users were complaining that the script was recognized as unsafe. Followed the help to change to https and everything is back up running. Cons We are happy with the functionality. I do not our use is very advanced but it is grate for our purpose. Review Source Response from SuperSaaS October 23, 2018 Hi Peter, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Benjamin L. ICT-expert Non-Profit Organization Management Used the software for: 6-12 months ### "Handy software" November 28, 2018 4.0 We now rent out our rooms online. Users can check if a room is available and book it online. Pros Everything can be set up online and implemented in your own website. All rooms/spaces can be adjusted to your needs for duration, pricing, opening hours and so on. You can create your own forms for optional information needed from users. Cons Setup needs a long time to get to know where you can find all the features. Pricing is also based on number of appointments. In our case we have a lot of own appointments in our rooms which would induce a high cost without generating any income from external users. Review Source Barbara T. Newsletter editor Used the software for: 2+ years ### "Excellent " March 7, 2018 5.0 Pros It's great functionality and it's cus support- if there is something you want to do but can't figure out how, you can just email them and they respond very quickly. Review Source Response from SuperSaaS March 9, 2018 Thank you for the great review Barbara. We hope you're enjoying a great SuperSaaS experience. Michael P. Manage Information Services Used the software for: 2+ years ### "Supersaas as a partner software" January 8, 2019 4.0 I have been suggesting it for years and so far I have not seen anything better in the web world, without downloading and installing anything. Pros That you can use the software for any case of on line bookings. For appointments, to space renting, excursions, events, doctors and so many other. It is quite parametrical so made to serve all needs. No need to do anything. Quite interactive. Can be controlled from any part of the world. Cons I believe that calendar appearance should be improved. So far I am using the free version (quite generous) and have no comment to the paying version which is possible a lot better. Review Source Jolande V. Hormoonfactor trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Super! Saas" January 23, 2019 5.0 I am very happy to use supersaas to schedule appointments. It is easy to use for me and my patients. Support, when needed, is great. Fast and acurate, even on Sundays Pros Not expensive User friendly Easy to maintain Cons The userinterface is partly customizable Review Source JM John M. Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "Lots of flexibility for different needs/uses" December 14, 2018 4.0 We wanted to bring semi-automated and self-serve elements to the process of informing a large group of volunteer mediators about upcoming mediations, indicating their availability, enabling the administrator to assign specific mediators to specific mediations, and providing them with notification and reminders of those assignments. We took awhile to customize the solution for our needs, a process that included an extensive beta test of the entire workflow and evaluating and incorporating the learning, before going live. The initial evaluation from the team is that the SuperSaas platform is definitely both saving staff time and adding efficiency and a sense of empowerment for our volunteers. Pros I really appreciate that SuperSaas effectively addresses scheduling for specific needs/use cases that aren't easy to manage with most other software products - and it does so much more simply and inexpensively than full-fledged CMS solutions, and with a significant amount of customization for your specific circumstances. Being able to customize an online scheduling program for needs ranging from managing signups for classes (whether for fee or free; with waiting list or not; with bookings to be approved automatically, or requiring admin review; etc.), to managing bookings for meeting or rehearsal rooms or other resources, along with a flexible suite of automated email/text confirmations and reminders, is a tremendous help and time saver. And, when we went live with our SuperSaas schedule, both our staff and volunteers gave it great reviews for ease of use and reliability. Finally, one of the greatest calling cards for the SuperSaas software is their support staff: they are excellent - responsive (by email), helpful and nice. Cons Because of the range of use cases served by SuperSaas, and the amount of customization available, there's a bit of a learning curve for the admins of a schedule to select the type of schedule that's right for them and get it setup to function the way they want, with all the customizations available. But, that's to be expected. The platform does a pretty good job of explaining what each feature is and how it works, and there are extensive support articles available which not only help answer some of those questions, but sometimes illuminate cool features/opportunities of which you hadn't been aware, but, if you're trying to do anything that's off-center from the software's primary use-cases or functionality, it can been a bit confusing. The good news is that the support team is available and very helpful. Review Source SM Scarlett M. Business Owner Used the software for: 2+ years ### "HIGHLY HIGHLY HIGHLY RECOMMEND. I have trusted this company with my scheduling needs for 8 years. " May 23, 2018 5.0 Amazing peace of mind. Supersaas lets me focus on my business not scheduling. Pros I have researched well over 200 scheduling systems in depth both programmatically and "out of the box". There is nothing that compares with this system. The peace of mind I get from it's ease-of-use and reliability is worth it's weight in gold. I am always impressed with the absolutely amazing response time to questions or problems ( The problems were nearly always my mistake!) Over the years they have been researching and implementing improvements consistently. They really seem to care about their company and its reputation and are willing to work hard to meet that goal. Plain and simple this is a good product and very inexpensive for what it provides Supersaas rocks Cons There is only one global time zone setting. While clients can see their own time zone in emails and on the scheduler (they can see their time zone only after they click on an available spot), I wish there were a simpler way for both clients and staff to be able to "one click" the whole system to a different time zone. Trust me, this is NOT easy to do programmatically. Review Source Response from SuperSaaS June 1, 2018 Hi Scarlett Thank you so much for recommending SuperSaaS and for your kind words. We will share your feedback with our development team. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service VR Verified Reviewer Owner and Founder of Joan Francis CMT Health, Wellness and Fitness Used the software for: 2+ years ### "Supersaas- BEST marketing and administrative boost to my business" August 7, 2018 5.0 I needed clients to be able to schedule me long term, short term, one time appointments, and ongoing appointments. Seeing my availability "on demand" has increased my income and reduced my administrative, scheduling time and mistakes. Pros Supersaas offers great flexibility for creating a variety of scheduling methods. Their color schemes and formats are current, attractive, and workable. Cons The program is so versatile, that I sometimes forget how to access everything. But, if I'm in a hurry and don't want to "figure it out for myself," support team answers my call for help in minutes. As we are in completely different time zones, I can't figure out when they sleep! Review Source Response from SuperSaaS August 23, 2018 Dear Customer, Thank you for your kind review and feedback. We work hard to make sure everybody's experience with SuperSaaS is as good as yours has been! Thank you again for your kind words. They encourage us to perform better. Kind Regards, Sneha Mittal Customer Support Team DB Daniel B. Director Music Used the software for: 1-2 years ### "Perfect for sole traders!" December 19, 2018 5.0 Pros There is so much i love about supersaas, the interface is really user friendly I love how easy it is to schedule in clients and see what appointments I have for the day. Supersaas allows you to organize what timeslots you have scheduled by color which makes it very easy to visualize and reduces the chance of clients turning up at the wrong time. I run a guitar teaching business and the students show up to class more often and have gotten much better results in their playing thanks to the email reminder feature in supersaas. In fact, I even created a second schedule so that I can get reminders of upcoming consultations for new clients so that I never miss an opportunity to grow my business. Supersaas has saved me hours and hours of work I would have spent manually checking every appointment. For a sole trader like myself I was able to use supersaas for free for quite a while and when I did have enough bookings to qualify me to have to upgrade I was happy to pay as the fee was tiny compared to the headaches that I have been saved from thanks to the supersaas software. I almost forgot, I have had to contact supersaas for help on about 3 occasions and every time the staff replied back quickly and gave me help. Cons I would like the option to have a master calendar with all my classes, appointments and personal events but with restricted view for customers so that the customer only sees the timeslots and options I want them to see. Review Source RS Richard S. Director Used the software for: 2+ years ### "It just works and has made a really difficult problem simple." April 12, 2018 5.0 Pros Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance. Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access that information. The sophisticated form builder allowed us to capture all the information our employees need to do each job. The system has been fast and extremely reliable, and has grown as my company has grown. We started with the free service and are now on the second paid tier. I've never once regretted selecting this system or paying for it. It's worth every dollar. We are currently developing a custom iPad application to tie the booking system into our accounting system. Cons I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day. Review Source Response from SuperSaaS April 17, 2018 Hi Richard, Thank you so much for recommending SuperSaaS and for your kind feedback. Best regards, Sneha Mittal SuperSaaS Customer Service SM Stan M. Director Used the software for: 2+ years ### "Great flexibility in creating schedules and forms to support our consult and event bookings " May 26, 2018 4.0 Pros The schedules are easy to create and cover most options that are needed to receive and store relevant information. The forms are simple and serve the same purpose. The automatic creation of links for accessing the schedules and forms makes for easy application on websites, emails and Facebook. it's flexible and constantly expanding with new functions. The support is outstanding. It's the best support I have ever received from any provider of any systems. Cons The only thing that I find awkward is changing the time on desktop when making a booking. In the mobile version the time has a carousel window to select a time but with desktop I need to type in the time change. The date has a calendar window to choose from but the tim e doesn't. Review Source Response from SuperSaaS June 4, 2018 Hi Stan, Thank you so much for recommending SuperSaaS and for your kind words. We will share your feedback with our development team. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service AB Andrea B. Office Manager Consumer Services Used the software for: 2+ years ### "A great tool for our clients" May 11, 2019 5.0 Our clients love the ease of use and the online accessibility. SuperSaas saves us on administration time with it's ease of back end and front end use. Pros Ease of setting up customers, ease of use for customers. Clean look for end users. Cons Scheduling records are kept for 1 year only then purged. We would love to be able to download or keep or be able to track for a few years back. We needadditional colour coding for the classes we offer. Review Source Response from SuperSaaS May 13, 2019 Hi Andrea, Thank you for taking out the time to share your review and kind feedback. It is possible to keep scheduling records for lifetime. You can simply visit Usage Information tab and change the automated removal settings to "Never". This will ensure none of your past bookings are ever deleted. i hope this helps and we hope you continue to have a great SuperSaaS experience. It is also possible to download the user data via Export tab on your dashboard and bookings information via Schedule Name > Supervise > Download tab. Please feel free to reach out to us in case you have any more questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team MK Mike K. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Supersaas for Massage Therapy Schedule" May 11, 2019 5.0 Immense benefit over a paper schedule. I'm able to capture bookings where people may have called elsewhere after not reaching me on the phone. Saves a ton of time by not having to manually book appointments with clients in person. Email reminders significantly reduce no shows. Pros I like the fact that you can see your name on the schedule where your booking it. Also being able to see the whole week of bookings was very helpful. Cons Not being integrated with my billing and charting software meant more work for me. Review Source Response from SuperSaaS May 13, 2019 Hi Mike, Thank you for taking out the time to share your review and kind feedback. I am glad you were able to save a lot of time with SuperSaaS scheduling. It is also possible to connect SuperSaaS with other software with the help of 3rd party integration platforms like Zapier & Integromat and also via webhooks and API. You can find the list of billing and other software we integrate with here: https://www.supersaas.com/info/integrations Please feel free to reach out to us in case of any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team DH Darryl H. Citi Event Lead Consumer Services Used the software for: 2+ years ### "SuperSaaS is a great product and it has worked well for us." May 23, 2018 5.0 This product serves my need to handle inventories of schedules I design. Pros One important part of this product is the fact that our users find it very easy to use. I create schedules and it is a very easy and simple process to get the job done efficiently and just the way I need it to work. Cons I have not found anything that I do not like about the SuperSaaS product! The SuperSaaS team who designed this product has done a great job of making it a great tool. Review Source Response from SuperSaaS May 28, 2018 Hi Darryl, Thank you so much for recommending SuperSaaS and for your kind feedback. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service RG RHONDA G. Executive Assistant Architecture & Planning Used the software for: 2+ years ### "Easy to use, efficient" May 13, 2019 5.0 Business problems solved are many as described in what I like about the software. Pros The software is easy to use, allows for multiple users. We have various tenants in our building and this software makes it easy for them to schedule meeting rooms. It takes a huge load off one or a couple of people to be responsible for the schedules. It also allows the option of keeping certain meeting rooms private and only available to those who have the link to that room can schedule it. I like that you can schedule events right up until the time so that if an impromptu meeting arises, if the room is available, you can block off the time for your meeting. I like the customization piece of the software as well: adding multiple meeting rooms, designating times available, as mentioned, multiple users. We did finally upgrade to the 300 available meetings as we kept running into the limit of what can be schedule, so were adding several meetings every two or three months. Now we can add the recurring meetings for the rest of the year. If they change, we just delete the series. Cons Honestly, nothing comes to mind of what I like least. It works well for us. Review Source NM Nicola M. Business Owner Medical Practice Used the software for: 2+ years ### "Supersaas was so simple to use & set up yet still has the ability for integration & complex features" July 13, 2018 5.0 Huge time saver, improved efficiency of bookings and less no shows Pros Useful and extensive reports, Easy to use, Great support (fast and helpful), It has never failed or crashed, Endless features and integration options, By far the cheapest option without excluding features, Online help info is simple to follow and extensive Cons Limited ability to customise the look and feel and reports and carry over of custom note information isn't included when using the service schedule, Review Source Response from SuperSaaS July 30, 2018 Dear Nicola, Thank you very much for your kind review and feedback. We're glad to hear that SuperSaaS has been useful to you in achieving your business objectives. We're sorry to hear that you found the customization and reporting options limited. We will share your feedback with the relevant teams. Please feel free to reach out to us at support@supersaas.com if you face any challenges while navigating through the system and we will be happy to help you. Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience. Kind Regards, Sneha Mittal SuperSaaS Customer Support Team LAG Lou Ann G. Volunteer Veterinary Used the software for: 2+ years ### "Supersaas Schedule Tool" October 27, 2018 5.0 This saves us SO MUCH TIME by having client make, change, delete their own appointments. I can't imagine doing this scheduling myself as a volunteer. I'd have NO time for anything else. The price is reasonable enough that our non-profit can use it--thankfully. Another group at our animal shelter is using it now also. :) Pros I love that people can make their own appointments for our spay/neuter clinic without having to call us to do it for them (unless they don't have a computer). I like that I'm able to download clients so I can email them as a group. Cons The software is not intuitive for some people. I'm used to it now, so it's not a big deal. One thing that is awkward is when I need to change an appointment that contains a form. I have to save the change and then go to the appt again to change and save the form. People complain because they don't notice that a slot is full by the different color; but really, I'm not sure you can do much to help the 20% who don't get it. Review Source LP Lisbeth P. President Consumer Services Used the software for: 2+ years ### "Flexible product with flexible pricing" October 24, 2018 5.0 All our class students book their classes through our booking system, so it is a large and integral part of our business. Pros Flexibility of use and flexibility of pricing, with payment according to volume used, which makes it ideal for small and growing businesses. Easy to use for our customers. Cons We would have liked to have more colour options for the different classes that we set up. Review Source Response from SuperSaaS November 28, 2018 Hi Lisbeth, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. You can easily add colors to your specific classes by clicking on the capacity number of each class. You can also add a lot of colors to your schedule and change the look of your dashboard and buttons by simply clicking on the Layout tab of your schedule or via Layout Settings tab on your dashboard. I hope this helps. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager DV David V. President Food Production Used the software for: 2+ years ### "Scheduling partner" May 21, 2019 3.0 I use the software to schedule my kitchen for clients. They independently reserve time after buying credits with the system. Having the schedule visible and online helps with planning for my clients. Pros I like this software because it is easy to use, easy to configure, and it has many features that work well with my client base. The web based service makes it accessible. Cons I do not like that the credit system is not as dynamic. I wish when I cancel bookings, the credits return to the customer. As well, when I reduce the number of hours booked, the credits return to the customer automatically. I wish I could get reports for individual customer/clients about the number of credits they use up in a month. Review Source VR Verified Reviewer Independent Life Insurance Agent Used the software for: Less than 6 months ### "Great price, easy to set up and love the ability to handle multiple resources" June 4, 2018 5.0 Easy to set up, seamlessly works with PayPal, love the multiple resource feature. Pros Integrates seamlessly with PayPal, no coding required. Ability to set up a complex schedule that tracks and accounts for multiple resources when the client schedules the service they want made this the perfect scheduler for my client. Cons Some of the features I set up were not as easy to find when I need to make a change due to the many screen. I like the complexity but would like it to be easier. Review Source Response from SuperSaaS June 6, 2018 Dear Customer, Thank you so much for recommending SuperSaaS and for your kind feedback. We're glad you're having a great SuperSaaS experience. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Thank You for taking out the time from your busy schedule to share your feedback with us. Best regards, Sneha Mittal SuperSaaS Customer Service Similar Products Featured