Q Ware CMMS

4.5 / 5 29 reviews

Who Uses This Software?

K-12 Schools, Airports, Healthcare Facilities, Higher Ed. Campuses, Industrial Facilities, Banks & Credit Unions, Service Providers, Facility Managers, Maintenance Managers


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $90.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • C&S Companies, Q Ware Group
  • www.qwarecmms.com
  • Founded 2002
  • United States

About Q Ware CMMS

Q Ware cloud-based solutions make maintenance management simple for small to mid-sized organizations. Our software is one of the easiest to use, is 100% tailored to your needs, and the complete system is sold as separate modules so you only pay for what you need. Here is a list of free included features: - Support - Training - Work Requestor Users - Document Storage (Manuals, Warranties, Receipts, PO's etc) - Logo Branding of Application and Reports - Custom Reporting - Mobile


Q Ware CMMS Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Q Ware CMMS Reviews

RJ Q Ware CMMS review

Jan 30, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall this has been a good product for our district. It is easy for endusers to submit work orders.

The customer service we receive is always very responsive and helpful.

Q Ware CMMS Review

Jan 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
1) Low Price
2) Ease of Use
3) Ease of customization
4) Customer service is number 1 priority of Q Ware CMMS

Cons:
None found in the 8 years of use

It does all the things that the high priced programs do with a lower price and unbelievable customer service. I have used it in Health Care and Education and this product will streamline facilities work loads for any type of business.

Great Product

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our Plant and Facilities group originally signed up for this product for tracking their work order. We made several modifications and also use Q Ware CMMS for technology based work orders as well as tracking of our inventory. It has greatly increased the efficiency and management of our technology department.

Pleased with Q Ware CMMS

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very satisfied with what Q Ware CMMS has to offer. It is very easy to work within the work order system to generate a work order, to change an existing work order and to close out a work order. I like how they have used more pop up screens to make it even easier to input information into the system.

The event scheduler works well also. I like how they have added multiple locations and random dates and multiple dates as well. It is very helpful to have a list of all events for all our locations with just a few keystrokes.

I like how I can generate different reports for the different locations. My custodians really like that I can custom design a report for their specific needs.

I have had a few issues with the programs, but I like how you can chat with them on line to help with solving problems. They have always been very helpful and very prompt with solutions. They are always ready to listen to suggestions to help make the program better. I usually see changes made very quickly once they are suggested.

Overall, I am very happy. The different reports are very helpful with figuring out our scope of work for the different trades for the year, which is helpful to determine what our budget will look like in the future. Coupled with the fact that we get any questions or problems addressed immediately, truly helps us be as efficient as possible.

Love Q Ware CMMS!

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Q Ware CMMS gives the ability to track work orders for multiple employees in one central location. Running reports, updating work orders, adding/changing information to existing work orders is simple. It's also a great way to track supplies, and the cost of supplies used per job. I find Q Ware extremely easy to use - I actually ENJOY using this system.

Q Ware CMMS

Jan 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Q Ware CMMS has greatly improved in the last year and is much more user friendly. I find that it works well for our needs.

Q Ware support

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Q Ware CMMS has enabled our district to schedule multiple buildings and limited resources in an effective manner.

Work orders

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Q Ware CMMS for quite a few years. Each update makes it more efficient. They stand behind their product and are just a phone call away.

Q Ware CMMS Review

Jan 28, 2015
4/5
Overall
4 / 5
Customer Support

Comments: Difficult to figure out at first, but is running smoothly now. It really helps the Building and Grounds personnel to allocate time and resources.

Product review

Jan 28, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am very pleased with the product. Have been using it for approximately 4 years now. The event & work order module has been very well received by a variety of users. Thanks

At my finger tips

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Q Ware CMMS systems are my go to organizational tool. I use the work orders and event scheduling everyday. I have asked for adjustments to meet my needs and they always come through for me. If you're not using Q Ware CMMS, schedule some time to learn how useful their systems are.

A Good Choice

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked at and even tried a few programs for keeping track of our Facilities Work orders. We have found this program to be easy to use for Facility Staff, Teachers, and Administrators. We have had good customer service and technical help. I am glad we chose this product and have stayed with it for years.

Experienced User

Jan 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the Work Order module for years. It is very easy to request and track your work. We have recently started using Assets and Events. These are more back end intensive applications and they can be a bit cumbersome, but Q Ware CMMS has been very responsive to customer requests for improvement.

Q Ware CMMS Review

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Q Ware CMMS to manage IT & Maint. Help Requests in our district. It is easy to use and is very affordable.

Great - I can walk down the hallway again

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Q Ware CMMS (formerly Que Centre) for over six years. I appreciate the ease of operation. It didn't take long to train everyone in our school district. It helps me keep an eye on what the current problems are, if there are certain trends that may mean real problems in the future, or reoccurring problems that indicate training is needed. There are many reports available. It is easy to show administration what the tech department has been doing since school started.

Our Maintenance Department uses Q Ware CMMS to schedule when the building will be in use during the evening. I must admit I do not know much about it, but I can use this opportunity to speak to the customer service. We've had someone from Q Ware CMMS visit our district to help us start to use building scheduling. In fact, he's been here twice to help us.

The title of this review references walking down the hall. Before Q Ware CMMS, I would be stopped in the hall every 10 feet. Someone would have a crisis that needed immediate attention. Now, I ask if they have entered the problem into Q Ware CMMS. I reassure them that someone will get to it as soon as possible.

I am a very pleased customer of Q Ware CMMS.

Q Ware CMMS

Jan 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Q Ware CMMS several times a day to keep track of work orders, inventory control and district building use activity calendars. This allows me to keep track of many different things on one program. The programs are of great use and makes managing a facility like this easier and keeps me organized.

One point that could be better is the inventory module it is sometimes cumbersome for the casual user and I believe it could be simplified for those users that do not have the background in inventory control, and that is most of my staff.

Overall it is a great tool and makes my job easier. The company is also helpful as they listen to our suggestions and respond to them to solve our issues.

Q Ware CMMS system review

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product. It's a good way to organize maint. work. I'm sure it has increased our productivity a great deal

Q Ware CMMS

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Q Ware CMMS helps us keep a record of all our activities building uses and requests and repairs. I don't know what we did without it.

Facility Software for HCCS

Jan 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Q Ware CMMS and their staff are wonderful.
We looked at several CMMS packages and to be honest there are many that have more bells and whistles than QW. When we compared the value what you get for the cost, we very quickly discovered that QW had everything we needed for a fraction of the cost. We intended to use the Work Order/Asset Mgmt/ PM modules only but they were so easy to use we put all of our supplies, chemicals, janitorial products into the inventory module. We now have a system that we never envisioned. I give QW a strong 4 stars and if they would develop an energy module and dash board it would be a solid 5. Thank you for a great product and fast accurate service.

The use of Q Ware CMMS

Jan 27, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like the concept of the program but think that ease of use could be upgraded. Training is the biggest drawback for me and my employees. There is a few of the programs in this product that are a little hard to understand and need repetitive back and forth to get to the end result. The maintenance part of the program we have is not very user friendly as far as entering the information. Overall I like the concept I just don't like how difficult entering information can be.

Que Centre Work Orders, Preventative Maintenance, Inventory Management

Nov 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Que Centre support is dedicated to our success, open to requests for changes, and interested in all the ways we use their product. The software is very easy to set up and intuitive to use, and it brings quick sanity to operations. Que Centre will try to use any existing Excel spreadsheets of people, sites, facilities, rooms, and equipment that you can find to populate the program. However, if needed, there are additional services available to inventory and load in your equipment.

Cons: Any database takes thought to set up, and it is easy to make a mistake in how one sets up the hierarchy of sites, rooms, equipment, and components. However, having made such mistakes, I will also say that Que Centre support is very kind about erasing and resetting when you have made a global error.

Recommendations to other buyers: It is very important that the software be easy to roll out and that anyone can figure out how to enter a work order with a brief standard email. The time it takes to set up, the ability to use existing information, and the ongoing cost are important considerations.

Easy to use, very little training required.

Sep 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's easy for staff to submit invoices.

Cons: At this time, there hasn't been an issue with the software.

Recommendations to other buyers: Do your research. Have all of your assets ready. The company will take those assets and integrate them for you.

Q Ware CMMS

Mar 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A very well organized business that is willing to grow with the companies they market to. There service is great.

Que Centre

Mar 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use for the end user and for our client in the building. I can customize it for my building needs and don't have to buy excessive software I don't need.

Cons: I am extremely happy with the product and would highly recommend it.

Recommendations to other buyers: Make sure the system is catered to your needs and not what the company tells you is needed.

Q Ware CMMS Review

Mar 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Q Ware CMMS has been a very easy program to integrate throughout the various departments in the school districts. The program itself is user friendly and the customer service has been outstanding. The training we received was exceptional and tailored to our needs. The on-screen forms were modified and expanded fit our buildings and our events. Q Ware CMMS has been a great addition to our school district. We have stopped shuffling papers from one office to another.

Sep 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Astor Services for Children & Families is a community based, non-profit organization that provides children's mental health services, child welfare services, and early childhood development programs in New York State's Mid-Hudson Valley region and the Bronx. From an operations prospective, we were looking for a software package that would be scalable as well as allowing us to track and assign work for multiple sites. Any software package we choose would have to be easy to use, easy to set up, and most importantly be reliable. The team from Que Centre was incredibly helpful during the ┬┐discovery┬┐ and set up phases of the project. We held numerous conference calls to answer questions before they became potential issue down the road. The implementation phase was equally trouble free.

Sep 13, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We picked Que Centre because it fit our needs, and it was the right size for Saint Mary's University. It also fit our model where our staff all very self directed with little supervision. We are a small university of 7500 students and 770 staff and faculty on a 39 acre staff with 1.25 million square feet of buildings. Through Que Centre we focus on getting the work done, not tracking how we did it. It also gives our key customers the ability to input their work requests and track them. The best is that it is simple and easy to use. The learning curve was easy and quick. We receive great support, and the program has been adapted to fit any special needs we have. The conversion to the system from our old one was easy, and most of it was done by Que Centre. Que Centre allows us to ensure we are meeting the needs of our customers or where we need to improve.

Preventative Maintenace and Inventory Tracking

Jul 09, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Any work order system can document one time requests but Q Ware CMMS adds the ability to write repeating work orders for anything - paycheck deliveries, daylight savings time clock checks, science kit pick ups as well as HVAC filter changes. It also offers an integrated inventory tracking system which makes keeping track of custodial supplies, lamp orders, copier paper easy to manage and easy to estimate quantities for bid. This system was easy to set up, allows adding more sophisticated uses on the fly and gives us the data we need to operate efficiently.

SUNY Potsdam Q Ware CMMS Review

Apr 30, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: number of years used; automated a paper process that had no tracking system; users are comfortable with software; assists supervisors balancing staff work load; allows department communication of needs to Physical Plant; Quecentre staff always respond in a timely fashion to questions and provide excellent customer service; a strength of the Quecentre staff has been the direct one on one,, face to face communication - visits to the campus;

Cons: user manual documentation is weak and lacks information; insufficient time on our end to fully utilize and implement in PM module; processing response time in certain areas is slow

Overall: Yes, I would recommend this product.