--- title: "TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TeamSupport the right Help Desk solution for you? Explore 850 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/87908/TeamSupport/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TeamSupport 4.5 (849) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of TeamSupport Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews SL Stefan L Sales ManagerPackage/Freight Delivery, 11 - 50 employeesUsed the software for: Less than 6 months. “I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues.“ November 11, 2025 CF Christopher F Partner TechWireless, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface feels dated and can be a bit unintuitive when navigating between different sections.“ August 15, 2026 CF Christopher F Partner TechWireless, 2 - 10 employeesUsed the software for: Less than 6 months. “TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues.“ August 15, 2026 SL Stefan L Sales ManagerPackage/Freight Delivery, 11 - 50 employeesUsed the software for: Less than 6 months. “Some users say the search or loading times lag or require workarounds.“ November 11, 2025 CF Christopher F Partner TechWireless, 2 - 10 employeesUsed the software for: Less than 6 months. “The shared visibility and communication tools help everyone stay aligned and move faster.“ August 15, 2026 Christian P Human Resources ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive.“ August 2, 2023 SM Steven M system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the prompt response.“ December 5, 2024 Kelly B Design Engineering ManagerComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request.“ October 10, 2023 ## Showing most helpful reviews Showing 1-25 of 849 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Customer service rep Used the software for: Less than 1 year ### "Teamsupport2112" September 27, 2026 4.0 TeamSupport is a powerful, B2B-focused support platform with excellent collaboration and customer visibility features, though some feel the interface and mobile experience could be improved. Pros Easy-to-use ticketing and case management system. Strong collaboration features that help support teams work together on customer issues. Cons Mobile functionality is often considered less robust than the desktop experience. Interface and reporting customization can feel dated compared to some newer competitors. Review Source Chris F. Partner Tech Used the software for: Less than 1 year ### "Great Collaboration, Needs a UI Refresh" August 18, 2026 4.0 Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. Pros TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. Cons The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. Review Source Verified Reviewer Soporte tecnico Used the software for: I used a free trial ### "Software apto para B2B" August 17, 2026 4.0 Bueno mi primera impresiòn fue compleja , me costo poder entender como funciona el sofwate, pero con bastante capacitaciòn y paciencia si se logra. Pros me gusta el historial que deja por cada cliente, es mas còmodo y organizado para nosotros poder manejar asi los tickets por empresas. Cons Su complejida de su interfaz, para una persona que esta aprendiendo no es para nada atractivo, por ende debes capacitarte. Adicional a eso solo su dinamica de trabajo es para pequeñas empresas y su costo elevado. Pero para empresas pequeña si quieren algo de calidad podràn pagarlo. Review Source Ryan P. Packaging Designer Used the software for: Less than 1 year ### "Connect to a lot to improve workflow" February 23, 2026 4.0 Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. Pros I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. Cons I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. Review Source R Reviewer Office Administrator Used the software for: Less than 1 year ### "TeamSupport Live Chats help with quick connections!" December 23, 2025 4.0 We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. Pros The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. Cons There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. Review Source R Reviewer SENIOR PRODUCT MANAGER Used the software for: 1-3 years ### "teamsupport, yes please" December 16, 2025 5.0 love it! what a great tool for people like me who are working from home and need to manage all the tickets. Pros i love it because you can work from home and have full support at home with team support. you can log tickets. Cons there really isn't anything i do not like. you can log tickets and you can go back to them to follow up. its great Review Source R Reviewer Sales Manager Used the software for: Less than 1 year ### "Great Tool!" November 12, 2025 3.0 TeamSupport has been a strong step up for our support operation. It really brought structure, visibility and consistency to how we handle customer‐issues — which in turn has helped improve our response times, accountability and service quality. Pros Using TeamSupport felt like a real win in several areas. I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues. Reviews back this up: users note how it “centralizes tickets and automates routing so things don’t fall through the cracks.” Cons The user interface sometimes felt a bit dated or clunky — especially when you’re navigating lots of tickets or complex filters. Some users say the search or loading times lag or require workarounds. Review Source R Reviewer Senior Director Sales Marketing Used the software for: 1-3 years ### "In a word, "TeamSupport rocks!"" August 3, 2023 5.0 Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk. Pros TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements. Cons It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets. Review Source MU Maria U. Customer Support Manager Used the software for: 1-3 years ### "A Great Help Desk Solution For Business " December 17, 2024 5.0 Pros I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. Cons Well, I have used TeamSupport and no bad experience. Review Source Andrew V. President Used the software for: 3-5 years ### "Do Not Use - After merger, support decreased and prices increased" November 16, 2023 1.0 We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work. Pros The live chat function worked fine and has good intuitive tools Cons They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract. Review Source Christian P. Human Resources Manager Used the software for: 1-3 years ### "I really like TeamSupport's ticket redirection features" August 8, 2023 4.0 Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it. Pros Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions. Cons I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive. Review Source BA Bala A. Technical Support Specialist Used the software for: Less than 1 year ### "Inventory Management" January 15, 2020 4.0 I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis. I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers. Overall we like Team Support as it meets our current requirements and expectations . Pros I primarily use Team Support for Inventory Management. I like that I am able to search a terminal based on the serial number alone. It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful. I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future. In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue Cons However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future. Review Source Tyler R. QA Manager Used the software for: 3-5 years ### "Intuitive, Useful Software Company-wide" March 26, 2021 4.0 Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors. Pros I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well. Cons Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful. Review Source R Reviewer Product Support Representative III Used the software for: 1-3 years ### "TeamSupport - One solution to the problem " May 20, 2021 5.0 Overall its expressive and much useful portal for organization and the customer Pros Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc Cons Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend sometimes and then unable to read. needs to refresh again Review Source R Reviewer SAP Analyst Used the software for: Less than 1 year ### "Great Solution" May 15, 2019 5.0 We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time. Pros Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part. Cons It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things. Review Source Nate S. Director, Sales & Marketing Used the software for: 3-5 years ### "TeamSupport Admin" October 18, 2019 5.0 I've used TeamSupport for 4+ years across two companies. Once at a software development company and now at a logistics solutions provider. I am no longer a daily user, however I helped research solutions and implement the tool. Pros Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department. Cons Very long tickets can be difficult to navigate. I'd like to see a feature where you can collapse emails/actions by date to easily see a high level view a tickets history by date. Review Source Jessica B. SALES SUPPORT SPECIALIST Used the software for: Less than 1 year ### "Livechat works great!" November 21, 2023 5.0 Pros I have tried other versions of livechat software, but I do think I like this one the best. The Interface is easier to use than most. Cons I dont really have any cons. It always works and is reliable. Review Source R Reviewer Ceo Used the software for: Less than 1 year ### "TeamSupport for the win!" May 9, 2025 5.0 Wonderful experience And extremely satisfied with my decision to use team support Pros This application Was extremely Navigate and utilize. Definitely a good decision to use team support Cons I couldn't find anything.I did not like about this application Review Source R Reviewer Assistant Finance Manager Used the software for: 1-3 years ### "Amazing chat tool" January 22, 2025 5.0 Pros Teamsupport is a great portal for team chatting. Cons Teamsupport conversations are readily available for usage. Review Source Rachel K. Operations and Marketing Used the software for: 3-5 years ### "The single most important piece of software for our company's success " September 25, 2023 5.0 Team Support is a top-notch company that centers around the customer's success. It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on top of communication. Our customers feel heard, and in control of their destiny. Give your customers that power, and you will see nothing but gratitude from them. There is no such thing as an unhappy customer at my place of employment, and that's a great feeling in the workplace. Pros Team Support has changed our company into a business that has the tools to enable customer success. It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high efficiency. All communication with the customer is seen in one location. We can directly speak with the customer within the software. Our clients can email, call, or chat directly using the program. They can rate us, look up a knowledge base article or get a quote. It has changed how we do business by improving communication. Cons I have not one negative word to say about my Team Support software. I don't know how anyone can live without it. Review Source R Reviewer VP of Account Management Used the software for: 1-3 years ### "Team Support Review" May 7, 2021 5.0 My experience with TeamSupport has been very good. The online support help is very responsive. Our Admin is extremely knowledgeable on TeamSupport as well which is helpful. Pros When we implemented Team Support, we did not have a CRM system prior, so it was a little tricky at first knowing how we wanted the ticket workflow to occur. After setting up a few ticket types and understanding the logic with the setup, it was smooth sailing setting up different type tickets for product inquiries to escalations to goodwill calls to managing COVID type activities for our clients, etc. At a moment's glance I can tell what is outstanding and what may need immediate attention. Cons The reporting can be challenging. We use Activities and Tasks a lot. To be able to include fields across the board in any report would be extremely helpful. Your limited with how you can report on tasks. Clients have shared they feel sometimes the layout of the emails they get are busy looking. TeamSupport recently made changes to improve this. We will be rolling this out soon. Clients seem to like the Ticket Hub feature quite a bit. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great for MSP's! Constantly improving their platform. Excellent customer service! " November 30, 2016 5.0 TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs. Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two! Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload. Furthermore, we were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients. Pros This platform is easy to get started with and also very easy to customize. You can create custom fields for just about anything (Clients, Tickets, Products, etc) as well as custom work flows, email templates, automation rules, etc. Out of the box it works great but if there's something you specifically need for your organization, there is undoubtedly a place to configure that in the Admin section. Cons This platform is in need of an app for mobile devices. The mobile web version works well for top-down view of all tickets, but has issues and is troublesome when trying to drill down into ticket comments. TeamSupport has mentioned in several webinars that a full out mobile app is in the works. Review Source R Reviewer Administrator Used the software for: 1-3 years ### "Amazing tools with worth for small organizations." March 14, 2023 5.0 Pros Ticket collision and even calendar, Customer Self-Service, Ticket Deflection Cons Ticket Automation & Routing Rules,Collaboration Features Within Tickets Review Source Marek T. CEO Used the software for: I used a free trial ### "TeamSupport Review" May 26, 2023 5.0 My overall experience with TeamSupport software has been positive. The software provided a comprehensive solution for managing customer support, enabling efficient ticket management, collaboration, and reporting. The intuitive interface and powerful search capabilities made it easy to navigate and address customer inquiries promptly. While there were some limitations in terms of customization, the software's core functionalities met our requirements effectively. The software played a crucial role in improving our customer support processes and enhancing customer satisfaction. Overall, my experience with TeamSupport software has been valuable and productive in managing customer support operations. Pros One of the things I liked most about TeamSupport software was its robust ticketing and customer support management features. It provided a centralized platform for managing customer inquiries, tracking tickets, and collaborating with the support team. The software's intuitive interface and powerful search capabilities made it easy to find and address customer issues promptly. Additionally, the ability to create custom reports and analytics allowed for better visibility into support metrics and performance, enabling proactive decision-making. Cons While TeamSupport software had many positive aspects, one thing I liked least was the lack of some advanced customization options. While the software offered a decent level of configurability, there were certain areas where additional flexibility would have been beneficial. For example, the ability to tailor the user interface or create more complex workflow automations would have enhanced the software's adaptability to specific business needs. However, this limitation did not significantly hinder the overall functionality and effectiveness of the software. Review Source R Reviewer Manager of Customer Services Used the software for: 3-5 years ### "Customer Support Made Easy" February 11, 2021 5.0 TS has been a great purchase for our company! We did not have a ticket system at all! The fact that they are always improving and enhancing the software is wonderful, the customer service is the best! Pros There are so many things that we love about TS, the ability to search for like tickets, the ability to store all of our documentation in order and by customers, the ability to have all of our SLA’s and contract, contact info in one organized location and the ability to access TS at anytime anywhere including your phone. Cons The setup is not something I would really say I dislike, it is extremely important l, however it is very time consuming. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.